Contact JTV.com Customer Service

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Contact JTV.com Customer Service

Contacting JTV.com Customer Service Center

JTV.com is also known as Jewelry Television. The company offers affordable jewelry as seen on the television show. You do not have to be within the JTV.com viewing area to order from the official website, but you can watch the show live for free via the official website. All orders are shipped at a cost of $2.99 per item, as of August 2013. The company headquarters is located in Knoxville, Tennessee.

Contact Info:

Phone Contact Numbers

The support team at JTV.com customer service is open Monday to Friday from 8 a.m. to 11 p.m. EST. If you are calling to place an order, you can call 24/7 as the sales department is always open. There are various store and corporate numbers available for JTV.com.

  • Sales: 1-800-581-3002
  • Customer Service: 1-800-550-8393
  • Headquarters: 1-865-692-6000
  • Headquarters Fax: 1-865-692-1346
  • GemStore: 1-865-692-6111
  • GemStore Fax: 1-865-692-1857

Mailing Address

If you’ve had a fantastic experience, a horrible experience or an experience that falls in the middle and you feel the need to contact JTV.com by mail, you can write to the corporate address at:

Jewelry Television9600 Parkside Dr. Knoxville, TN 37922

Official Website

The JTV.com customer service and shopping website is available at http://www.jtv.com/. There are daily specials, special deals and live television coverage all available on the official website. If you are new to the website you may need to register for an account before placing an order. Customer Service information is listed under the Contact Us link at the bottom of the page.

Customer Service Email

If you need to contact a JTV.com customer service representative, but you do not feel like waiting on hold or sorting through a long automated list of options, you can send an email to the customer service department. Email communication is simple, but resolution may take slightly longer than it would if you called customer service.

Sales and Customer Service Email: CustomerCare@jtv.com

Our Experience

We gave JTV.com customer service a call to see if there is a long wait or an annoying list of options. We were surprised to find no list of options, but the wait times were extremely long. While we waited the current show was playing in the background. We waited about three minutes on hold listening to the television show before a customer service agent answered the call. The agent told us the ring we were calling about, a ring shown on the live show when we called, was no longer available in our size.

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7 Comments on “Contact JTV.com Customer Service
  1. I am trying to email jtv and am not having any luck. Please someone – help. Someone was supposed to call me back on Friday, Feb. 7 regarding a ring I sent back and did not receive credit for it. It was a $99 ring and I would like the credit but have not heard from anyone.

  2. I have tried, on and off for 2 days to contact Customer service, and all of the agents were busy. I stayed on the line 20 minutes each time I called. I am trying to find out if my return package got there which was mailed on Jan. 27th, 2015. May I suggest if you don’t have enough staff to hire more people. This is not goid customer service.
    Thank you,
    Margaret D.

  3. I have ordered many items have been very happy with everything but a few, which was sent back for a credit, which was done asap. I really like jtv’s jewelry. Great gifts…my friends have enjoyed the sparkles…………….I have also enjoyed Girl Friend Friday. The girls are fun to watch even if we do not buy every FRIDAY HA!

  4. i sent a pair of ear rings that was missing a stone on one ear ring has it been repaired and sent back to me yet?

  5. I have been trying to unsubscribe for a week now,I have called customer service, not anything has been done. Too many emails. I will never buy anything from you again!!!!!!!!!

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