Contact IHOP Customer Service

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Contacting IHOP Customer Service Center

IHOP, International House of Pancakes, is a United States based company specializing in breakfast foods. The company also expanded its offerings to include lunch and dinner items. One misconception relating to the company is the term International. Although the IHOP serves millions of customers each year, the company is still based in the United States. The company has plans to expand into the Middle East in the coming future.

Eating at a restaurant is about the quality of the food and service as it’s about the overall experience. When customers feel their experience is not at the highest level possible, you have the ability to contact the customer service department or the corporate headquarters.

Contact Info:

Customers wanting to communicate with the customer service department can do so by phone, email, traditional mail and through social media.

Phone Contact Numbers

The customer service department is open Monday through Sunday 7am to 7pm CST.

  • Customer service: 1-866-444-5144

Mailing Address

IHOP Corporate Headquarters450 North Brand BoulevardGlendale, CA 91203

Official Website

Visit the official website http://www.ihop.com/# in order to discover the best parts of IHOP. Customers can view menu offerings, order gift certificates and share your experiences with a diverse community. Customers wanting to find the closest IHOP should visit the store locator. In the event you have a specific concern, prior to contacting the customer support department, we recommend visiting the FAQs page.

Customer Service Email

In order to send correspondence to the customer support team by email, customers will need to utilize the feedback form http://www.ihop.com/contact-us. We submitted a question asking who the best point of contact is in the event customers have a concern, the store management team or the customer service team. We received an immediate response thanking us for contact the customer support team, but the message gave no indication as to when a representative would address our concern.

Customers can attempt to contact the customer support team on the company’s social media pages:

Our Experience

The customer support at IHOP is one the easier companies to contact. The automated system was straight forward and provided an option for the customer service department. Within 3 minutes, we were speaking with a live agent. When the agent answered the call, we asked if the company could provide us with information relating to allergens. The customer service agent not only listed the allergens, they provided the following link http://www.ihop.com/~/media/ihop/PDFs/allergeninformation.ashxwhich addressed the allergens in the menu item.

We feel as if the customer service team went above the beyond the call of duty. Were you impressed with your encounter with the IHOP customer service team? Let us know in the comment section below.

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Rating: 1.6/5 (20 votes cast)
Contact IHOP Customer Service, 1.6 out of 5 based on 20 ratings
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119 Comments on “Contact IHOP Customer Service
  1. I was dining in the Wildwood location and they charged my debit card twice and when confronted about it they were rude and said they did not. So with that said, I took my laptop into the resturant and they said they can’t do a thing, i have to return in the morning to speak with the manager……. I was only there because I was traveling. Well finally he said that he would cancel it but it would take 3 days to get my money back. Terrible customer service!!!!!!!! I will never return to an IHOP and will pass on this bad experience on to all my friends and family and I doubt they will ever eat at another IHOP again.

  2. And they was no busyness only 3 tables with customers.
    And I hear they was pets control there and they say
    Why is food there probably we spray in it but the cooks was talking on Spanish.

  3. My brother and I eat there two to three times a week.
    I really like the fish and he orders different things but likes the fish too. Today I stop by after church and Kristy waited one me. She was great. It was at the 1838 U.S.1 and by the way their telephone number is not in the book. For the first time the poatoes were real salty. I could not eat them but the broccoli and fish were good. On the weekend you probably have added cooks or help in the kitchen. From now on I will go Mon. thru Fri. I prefer to eat there and so does my brother. Today I got a take out because I was alone. If I had been in there I would have sent the potatoes back. (mashed) You may want someone there in the kitchen to take a spoon and check them before sending to customers. Many people have high blood pressure, diabeties or over weight and do not need extra salt. Best to leave out and let them salt their own. If we go back this week and I expect to and the potatoes are that salty we will find another place. This is the first time in many trips. Thanks for having a I Hop close. You have one way west of town but to far for us to travel. Thanks.


  5. Was told that Ihop has free meal on your birthday. Went to local ihop ( benton harbor, mi) – was told “No, just ice cream as desert” was the ‘freebie”
    CAN NOT make Ihop “customer relations” website page work.
    i can only assume that they DON’t want to hear from me !

    • Yes , had the worst meal ,or you could say an average frozen dinner at IHOP in portland, or, today, tried to complain online and there complaint dept, keeps kicking me out , the have probably heard it all

  6. Worst customer service ever! Nobody helped us at the table for over 15 minutes. Then, at the checkout, we waited almost 10 minutes while they purposly ignored us and chose to help the customers who came in after us. The cashier kept glancing at us, then turned around and walked away. She never came back. Maybe they prefer certtain group of customers over others. The feedback page on the website does not work. They must not want to hear from us because they get too many complaints.

  7. we eat breakfast every Sunday at i hops and we use like the skillet dinners at i hops before they took them off the menu. It would be great if you put themback on the menu they are missed a lot

  8. Just wanted u to know about the vist me and my friends had at one of ur restaurants store #1497 first of all we had to sit at a dirty table took 15 min to get our drink order in and then 20 min later we got to order our food an hour later we are still sitting there waiting for our food yes i said an hour finally after another 30 min we got our food talked to the manager and she didnt even apologize so felt the need to complain

  9. We ate at the one in Greenville, Tx (store#1445). This was by far the worst service at any establishment we’ve ever been to. I waited for over 10min for a water refill, which she had came to the table 3 times before bringing me water. One of those times she brought what the table needed next to us while I was still waiting. I watched as 3 tables got there after we had ordered our food and received their food before we did. My daughter was out of milk, the waitress even knocked the glass over on accident and still didn’t even ask if she wanted more. My sons bacon was cooked to a crisp and was half crumbled. The only reason I didn’t ask for another piece was because i didn’t want to wait 20min for one piece of bacon. My last complaint is that with my plate I was suppose to receive sugar free syrup which she never brought out. I’m usually not one to write a complaint since my husband and I both have worked in the food industry but this was just horrible! Never again will we eat at ihop!

  10. IHOP 651-Santa Clara Ca 95051. Was surpised survey had no section to comment on server. Marisol, was friendly, courteous and efficient making an excellent impression. Noticed receipt indicated Team instead of server name. I like team comcepts but it’s individuals that make up a team and they should be recognized. This IHOP should be a role model for the chain as it’s obviously well managed considering some of the comments.

  11. Bakersfield, CA – IHOP Service was great, Management polite and I would recommend a stop there, but only if they have a restroom for people stopping for gas and people who are eating at the restaurant.
    I was terribly disappointed when I had to use the restroom to find that only one restroom was available out of 3 as two were completely out of order. The place smelled terrible, it was filthy dirty. I spoke to management on the way out and he said he had a plumber coming. This would have been solved if the restaurant had their own restroom. You should never eat in a restaurant that has a dirty restroom. If they cannot take care of their facilities, what is the kitchen like?

  12. Just wanted to let you know about one of your waitress at our Ihop in EAST ellijay GA. she is one of the best always smiling takes great care of her customers. we will wait as long as need just to get her. Sne needs to be in management. a lot of your people can learn a lot from her.Don’t every let her go .Her name is cynthia.

  13. I know my sisters are enjoying there day but this has to be said
    I decided to go to IHOP in Jersey City on 440 to eat breakfast…I don’t have a racist bone in my physical structure but this has to be said. Number 1 it is ran by a predominantly Latino Americans. If their were any African Americans or any other people of color they were working so far behind the scences near the dishes and the trash vendors..of course it was packed but I was rolling with the kids so its imperative I feed them.. I asked for a table sat and waited to be called… I noticed that we were sitting for a while. I also noticed that there were a a lot of customers who were of Latino descent being seated before me at tables..wow.. I then got up and ask the Anglo Saxon lady in the front why haven’t I been called… She said its because I ask for a table..I sat down after my inquiry but it didn’t settle with me and being from the south it didn’t feel right.. It felt a little Jim Crowish being exhibited because the Latino family next to me we’re seated and they came in the door 10 mins ago in comparison to my almost 40 min wait..they were
    Seated at a table….wow.. I had to voice this and ask why are you seating customers that are coming after me before me and you skipped me on the log sheet.. And your putting the families with 5 or more in the group combining the tables?So your saying because its more of a profitable for IHOP to keep me waiting to service large Latino families who arrived after me?and there’s an empty seat available and I haven’t been seated.. The manager then says oh yeah I’m sorry there’s a seat over there…
    I said I told you how is it not visible to you..
    So we sat down I was heated but for the kids sake I calmed down.. But when I saw more of the Latino Americans being seated when arriving..I know this because I watched them from the window come directly in….to the table!!! Window view. When the African American families came in the gave them seats in the back no frontal window view only Latino s and yours truly only because I applied pressure to the manager in front of other customers….wow… I told two different waiters to tell the manager I wanted to make a complaint about the distasteful service being displayed by her management. Her name was Amanda.. She never came to the table once to talk… After being informed twice..Ive been to a lot of restaurants and I’ve never seen anything like this…I wasn’t looking for anything free.. It was the respect and consideration a customer should feel when they come to your place of establishment not being promoted….I’m never eating there again…I will be calling cooperate Monday ASAP….
    Again this isn’t an attack against my Latino brothers and sister… Who are some of my closest associates who know my heart so does the most high.
    Sometimes we as people of color lose sight of the struggle to be treated as equal and some chose to embrace separatism to be accepted by the majority. But to the majority you will always be minority….

  14. I went to the ihop at South Padre Island at Greenwood and this is the second time we heard profanity coming from the kitchen area. It is an awkward situation when you are with family.Also, a hair was found on my tea glass. Hopefully this matter will be resolved. Thank You
    Sergio Duenes

  15. Hello, I live in west chester ohio and have 2 ihop reasteraunts in the area, one off cox road, 45069 and one in mason Ohio, I have went to both many time, On Cox road the restaurant out of about 15 time has not one time gotten a order correct, missing items, or mixed up order, with only 6 tables active takes over 40 minutes to get breakfast items, last week i went and ordered a sausage gravy and biscuit, it came out and had a lik sausage broken in 4 parts dropped on top and they said this is sausage gravy, the gravy was hard and congealed. Eggs over cooked or under cooked. at time the serving portions are pitiful, three weeks ago went and the child’s meals was the same size and proportion as the adult meals. To date I have becomes accustomed to having the manager come over and discuss the experience and then crediting back half the check do to the poor service and food preparations. This is the similar tot he one in mason. Now the interesting part, I went to Sever ville Tenn, and went to a ihop and it was the a great place, i ordered the same as i order here at these locations, and was wonderfully surprised, food was prepared well, proportions was excellent, and the food was hot when it hit the table, Any way you can get the manager from there to come and train the local ones? I have eaten at a ihop for years in Florida in Clear water and was great, I have been so disappointed in these here that i refuse to go any further, Waffle house , Perkins and Pob Evans puts ihop to shame (at least these two in Mason and West Chester)

  16. The place was busy for a saturday night so we took in consideration for the amount of time we got our food. When we finally got our order the hash browns were cold and the eggs were rubbery. The special with the graham crackers and bannana nut pancakes were really good other then a piece metal in them. The waitress as soon as we got our food way over 45 min of waiting brought our check and did not say I will be your cashier when ready or came to check on our table again. Had to ask another waitress to take pancakes back because of metals and the bus person helped us get someone to take our money. I have never had a problem with this ihop before today and I was very disappointed. Store #2914 in hot springs arkansas had bad food and very displeasing service. Waitress name is 149 Mickie D. I will return to ihop again I will wait awhile before I do. Thank you.

  17. I was at IHOP at Zion cross rd on June 24at 7:30 pm my husband and I. He ordered the jelly donut combo and I ordered the French toast combo. First of all the food was ice cold my husband ordered his eggs over med and got them sunny side up. As he preceded to eat his eggs and hash browns , he started pulling something out his mouth it was a long blonde hair. I started gagin and told my server to get the manager , she told the manager what was going on ,the manager which was Melissa came to the table laughing didn’t see any thing funny she did say she was sorry but still laughing, WHAT KIND OF MANAGEMENT IS THAT, THEY WON’T HAVE TO WORRY ABOUT me GOING TO ANY MORE IHOP

  18. My family and I recently went for a trip to Orlando and stopped by Ihop located at 6005 International Drive, 32819 and had such a bad experience. We were seated in uncomfortable spot right by the area where the waitresses come out with the drinks. But we thought ok lets just sit here or we will have to wait much longer. When we received our order our hash brown were white instead of brown and toasty, the egg whites was without taste and the turnkey bacon was not cooked all the way. I complained to the waitress who in turn brought us new hash brown but it was the same. But it does not stop there we also order harvest pancakes and they looked like kids silver dollar pancakes and worst of all they were not even cooked throughly and my son had to spit it out. Even though we did receive some kind of discount from the manager that we complained to, I felt i needed to submit my comments so you can let the manager know that being that this Ihop is located by many tourist attractions and they should be giving the customers the best experience ever and it is not all about the quantity of customer they receive but the quality of food they serve especially representing Ihop. I love Ihop I always go to my local one in Hialeah located at 1645 W 49th St, 33012 where Toya our waitress always is very attentive and the chefs make sure the food is the very best for their customers.


    Sandra Antunez

  19. whats funny is that I had a terrible visit at ihop and emailed them with no response so I emailed them again and in turn I got a phone call that left a message for me to call back today when I called back a man pulled up my complaint and said well he didn’t think they had anything to say how sad an i’m sorry would have been appropriate but if u higher up guys don’t care don’t expect your staff in the stores to care

  20. I visited the location in valley stream NY. I just came from vacation and was feeling for ihop which is only a 5 min drive away from my house. when me and my best friend got there the hostess tried to sit us at a dirty table. I expressed my disgust and she tried to tell me that it wasn’t dirty. there was syrup on the table and the seat and there was still the tip left on the table for the waitress so obviously that table wasn’t ready. finally the bus boy came and cleaned the table and chair. we looked at the menu for 2 min and was ready to order. we sat there for about 10 mins. the whole time I was looking at the manager in hopes he would come to the table. but nope didn’t. so I went up to him and asked him who’s the waiter for the table we were sitting. he pointed on of the waitresses that kept walking back and forth past us. if that’s your table why wouldn’t you tend to us or do your job? she told us Tony was going to do it. Tony was the manager. so I told him that is very unprofessional of her. I got the waitresses name which is Trina. that was very rude, unprofessional and unorganized. this is very distasteful seeing it was so close to my house and the fact I had to leave and go elsewhere where I got better customer service.

  21. We just ate at ihop in Anahein on Harbor. General Manager refused to honor the ihop coupon for buy one get one meal because it was not printed! This is absolutely unacceptable advertising!! Your website advertises the coupon to be shown to cashier on mobile or may be printed. Does not say mandatory printed coupons only. This is not only poor customer service, false, misleading advertising. I will not return and I will now let my friends, family and Internet users now how ihop screws their customers. I was lured in due to the coupon and then was not allowed the discount. Spent over 50.00. Cashier was rude, food edible not great, waiter screwed up the order forgot who ordered what and wait time to get food was poor poor!!! Asked to speak to manager was refused the opportunity and he was in the building!!

  22. Hello There.

    I’m writing to let you know that your restaurant in lougheed mall does not know what customer service is. My visit happened 2 days ago and I’m still upset about it. I wasnt going to write anything but being this upset after the 2 days I think you guys need to know. I never felt more ignored and unappreciated in my life. Every one was rude and not caring what so ever. We order coffee. It wasnt that busy but we didnt get our coffee untill 10 mins we placed the order, she was too busy cleaning the tables. when i ordered my omelet i stated no salsa what so ever they over loaded salsa on the omelet and gave me salsa on the side. The chicken in the omelet was disgusting. It was supposed white meat instead i got pieces of chicken left overs. our server said sorry and asked if i wanted another one. I said no. Manager came not introduced himself and accused me of not liking it when i explained the problem that chicken isnt the quality breast he said oh its not and just took the plate and left last i have seen him. To later give my server receipt so she can tell me that my meal was taken care off.. Manager made me feel like its my fault and I was a brat for not liking it. I never had this happen before. When i came to ask for his name Asian cashier ( not having a name tag ) told me she cant tell me. I was simply shocked the way I was treated. I will never come back and I will be sharing this story because of the lack of costumer service. People like that shouldn’t even be in this industy

  23. My mother was visiting from NY and I took her to one of our Favorite places from NY which is IHOP. We went to the one in New Bern. Our waitress was mad at the hostess from the start and had an “I don’t care attitude from the start”, We felt rushed in ordering our food as she wanted to know what we wanted the moment we sat down- we asked for a few minutes. After we ordered she disappeared for like 15 minutes, meanwhile we were seated so that I could see the food come up. By the time she finally came from a back room with other wait staff and served us our food- it was luke warm, drowned in whip cream, no butter was offered and said that our bacon would be a few more minutes( we both had the briosh berries) Our bacon arrived by the time we were almost done with our meal and it was burnt. We ordered pancakes and egg whites to go for my son- when she brought that our she gave us our check $26.61- we went up to pay and got told to wait someone would be there soon. After about 5 minutes someone showed up and the waitress was chatting in her ear. They took the receipt and money and kept the receipt, they said that they needed it for their records. By the time we got home we were all in the bathroom throwing up. It was the food from your store. I was truly looking forward to making this IHOP a regular stop like I had in NY- but there is no way I would ever step back into that place. Something needs to be done about it.

  24. Worst experience ever !! Ihop in Woodbridge va on smoketown.
    nobody ever waited on us only sat us down ,, crazy
    And food was gross , my 30 dollars down the drain , next weekend
    Panera bread for sure ! Even McDonald’s is a thousand times better !!

  25. My family visited IHOP in Scottsdale AZ. Had really bad experience.
    We were asked to be seated , no cleaning on table, no one to take order . People who came later than us were taken order. We asked that we are ready to place order and need to check out soon.
    Yet after 10 min no one showed up. Finally we left the place out of frustration. No courtesy to inquire why we are leaving. Never going to visit IHOP again

  26. I took my mother and family to eat at IHOP in Kenner,LA. My server name was Chris to nice to be working at this restaraunt. The food,lord we asked for turkey sausage the cook fried pork sausage. Not only wss it the wring sausage. The meat was hot on te outside and ice cold on the inside. The server brought it to the attention of the mgr. Not once did the mgr come to my table. My server had them to fry turkey sausage. After they finally got my order halfway straight. I made an order to go. I ordered my husband banana pancakes to go. Another server tried to asissist my servver by bring te order to my table. My mom told te young lady no thats not our order. She walked around to 4 tables asking the people if tis was their order. Finally she asked someone else where is table 3. When the lady pointed to my table. I was extremly pissed. I asked for the mgr. The mgr came to the register, asked me. i told him everything about the sausage and my to go order. He blamed everything on the server not the cook. I stopped patronizing the Kenner restaraunt because they are never consistant. You can never get good food or service. IHOP spend millions of dollars on advertisement to have this type of stuff going on at this place. I stopped going here years ago. I live closer to tis one than the Metairie establishment. People work hard for their money. I SHOULD NOT BE PISSED OF TO SPEND MY MONEY!!! I don’t know if the owners care about what the public feel about this place. People are talking and when word of mouth get around people will not patronize this place. I spent $31.69. I AM NOT HAPPY!! I could have given my money to Dennys and been very, very satified. Times are hard and people want to spend money and enjoy their food. The mgr Hashim was not at all concerned about the un-cooked meat. He wanted to blame the server. Even after he said the server was new. So now your mgr tells me, he has a in-experianced server. I thought my server Chris was the best server I evet had at that location. IHOP HAS A SERIOS PROBLEM AT THIS LOCATION? I donated money and got jacked ip food. I really hope you guys listen to customers. I was at the Kennet location on 10/26/13 from 10:00 pm until 11:07 pm.

  27. Today was the worse food & service at the i hop #1552 in alb. nm.
    First there was only three of the cokes working or out, then it took 15 to take the order then 25 min to get the order which the food was over or under cooked. Then to top it all off they didnt have everything to cook it the way it should be served. Then to add more salt to the wound they over charged me which the manager was as rude ever and I had to write it and show her the difference. It was a total waste of my money and time and I posted the experience on my facebook page. The place wasnt busy now I know why. I should get refunded for the worse drinks and food we had and our time.

  28. Horrible wait time, over 1 hour and 40 minutes at IHOP on South Western in Amarillo, TX. Evening shift manager sat behind reception the entire time, did not log new, undertrained wait person so food was not in computer, no drinks. Two other couples were there longer than we were.

  29. My Fiance and I stopped by to eat at our local ihop in Fredericksburg Va. It was very late about 3am we had just got back from visiting family in another state and we were looking for a good warm meal. BUT I WILL NEVER RETURN TO IHOP AGAIN! The Employee’s were ALL so Disrespectful Loud towards each other unprofessional TOO MUCH WAS GOING ON! So we ask to be moved away from the entrance area and sat near the kitchen. HOWEVER that was no good either. Some male employees were play fighting, our waitress was so unproper, a male employee was walking around with rolled up toilet paper in his nose because it was bleeding and was walking in and out of the kitchen like it was nothing. He later came 2tables away from us to pick up dishes and clean the table when he suddenly started a dry nasty cough all over the table and dishes. At this point i couldnt even enjoy my drink or food. Once we got the check it took 15minutes for her to come pick up the cash. At this point we were really iritated and ready to go but even leaving was a struggle there. MADE IHOP LOOK TERRRRRRIBLE.

  30. I am REALLY disappointed that IHOP isn’t offering the seasonal gingerbread hot chocolate this year. Last year after I had it for the first time, I actually made a special visit to IHOP to get it again. And I had 2 cups (no free refills). This year you have something different. I’m sure it’s just fine but I really miss the gingerbread hot chocolate.

  31. Recently stopped at an ihop on 31st and s memorial street in tulsa ok. Right after we were seated, two employees started to argue. One of the employees was trying to be professional but the second employee was saying rude remarks and being very unprofessional to the other employee. This was done right in front of the customers.

  32. Ok so seated in 5 min…greeted…15 min…order received…25 min later as others around us arrived after us greeted and received their order before us….never again…also got excusses – they let staff go.really on a sunday, at lunch…not a ( im sorry)

  33. Ok … Get to the restaurant open-minded and planning to have a good time . First off one of the staff members came to us as we were seated and told us to control ourselves. Then she proceeds to tell one of the waiters to handle us… excuse my language but.. The Fuck ? I’m not the one to fuck with . So i continue my evening and try to be as polite as possible . (Long wait times, & horrible customer service really tests my patience…) We leave and i make the mistake of thinks my friend paid for my food . I return and pay and then (when i get home) the relization sets in that she charged me more than my other guest (who had the exact same thing.) I called and asked about my bill . They said hold on and never came back . I called back 3 more times before finally speaking to a manager and being met with a DISRESPECTFUL , DEMEANING ATTITUDE was told basically told , go fuck yourself. I can honestly say my first time back at IHOP was a reminder why i stopped going there ….

  34. I visited the IHOP in Prattville, Alabama around 12:30 am. They were out of all food except breakfast food. This is unacceptable for a chain restaurant. I need someone from IHop to contact me.

  35. Location in Irving, Texas. Me and my family were dining there on a Saturday evening. We were just seated at a booth. Not even 5 mins after being seated, a Waitress came by our table and said to my husband,”I hope you do not think you are the father, THAT baby looks nothing like you”. HELLO…. Me and my husbands mouth dropped! We were so shocked, how she just shouted that out so loud. You just had to be there. The other waitress heard her, and seemed a bit embarrassed. Now, I am AA and my husband is Bosnian, and the waitress was Caucasion, so you do the math…. I will be contacting cooperate in this matter. So sad how our world is.

  36. I was just at your new location on old country rd in west bury New York and I had a horrible experience. I put my name on the waiting list and clearly stated six adults and one child with a stroller. I was not told at that time that a stroller could not be accommodated. I waited the 30 minutes with my guests. Once my name was called, my guest and I went to the counter to be seated. I was then told that my child’s stroller was a fire hazard and we needed to remove her and put her in a high chair. My daughter is not old enough for a high chair, which is what I told the manager Willis. He then stated to my guests and I that restaurants are not made for strollers. This, I feel, is completely ridiculous, considering two weekends ago I attended the same location and was seated, with my stroller, in the back corner. I told the manager Willis this as well and he just continued to stare at my guest and I and state that strollers have no place in a restaurant. Several other guests that were waiting to be seated, at this point, began to state to Willis and the other employees that there should be a sign to state this policy and how unfair it was for us to wait this long to not be seated. My guest and I left extremely embarrassed and with a vary bad taste in our mouths. My guests stated that they will never again go to an IHOP, especially this location. I love IHOP and have never had any issues with your locations but as of this point I am extremely disappointed with our treatment and refuse to every come back to one of your locations. I felt ostracized and neglected just because I have a child. This is something I have never felt before and my husband and I are frequent restaurant visitors and we have never had an experience like this before. I needed to let you know because I am extremely disappointed with your locations policies and attitudes toward adults with children.

  37. I am sitting here in the Midvale, Utah on 1300 east. I have been sittong here for about 30 minutes watching the employees on and off the clock along side the who I would assume be the manager. As they all huddle behind the partition I see 4 dirty tables with dishes, food all over the floor and customers calling out to get service. The manager standing at the service counter with her foot up on the bottom shelf and just tolerates this poor service. Unfortunately management like this makes big companys like IHOP a poor customer service record. Unfortunately after this visit O wpnt be back to this location even of its 5 mins away from my house.

  38. We have enjoyed many good meals at IHop. Several years ago, the local IHop changed managers several times, till we had to quit going there. It was no longer clean. Another manager, it took 45 minutes from the time we were waited on till we were served the food. The poor little waitress was so embarrassed she kept coming back to assure us it was being prepared. (However, the manager apologized and only charged 1/2 price.) Next, another manager, and we tried again. The scrambled eggs were burnt and the bacon nearly raw. It was no wonder the parking lot was usually empty. After waiting another couple of years, we noticed there were cars in the lot so we went back. The food was good.
    Now, yesterday, a small stupid thing happened. We had received a $25 gift certificate for IHop for Christmas, so we decided to use it. The service was great, the waitress helpful and friendly, the food was good and we were satisfied. It was only $20 for two so we listed a 15% tip of $3 on the bill to equal $23. The waitress took the billing with the $25 gift card and never came back. We waited a few minutes and then asked another waiter where she was. He found her and she came out from the kitchen asking “what’s wrong”. My husband asked where the card was. She said very loudly “Is there a problem?”. I mentioned the change and she responded that it was only a couple of dollars!. We were shocked–granted that the $2.00 was not a life-threatening crisis, but what if it had been a $50 gift card?? My husband was properly embarrassed and said that it was okay and we left. I was angry about the attitude (not the money). I asked my husband, and he agreed that he did not want to go back there ever again. Sorry, but if it is policy not to return cash or credit on a gift card, she should have told us. We have used many gift cards and if our bill was under the amount, they have always used the gift card and then adjusted the balance amount on the gift card to be worth the amount of the change so we could use it. Either your employees need to be instructed on gift card procedures, or they (or management) is practicing cheating the public.

  39. A group of musicians (guitar, drums, harmonica) came into your South Oklahoma City (I-240 & Santa Fe) restaurant to practice this evening! I came here to eat, study, & have coffee, as I often do, & was not expecting the distraction or the noise. I was not offended by the content or music, and none of the musicians were out of line, but I don’t believe I-Hop is the appropriate venue for band practice. Your thoughts?

  40. Me and my girlfriend were out on a late night date and decided to stop by the Ihop after leaving the river rink. We waited to be seated for several mins, even making eye contact with the hostess a few times only to have her roll her eyes at us. Then another couple came entered and we were immediately seated. Within a few mins the couple (sitting behind us) orders were taken and 15 mins later their food was brought out. Our menus were down 30 secs after being seated so we were looking ready. We sat for another 10 mins even noticing a family standing at the door not being seated at all. Oh did I mention the staff was (black) the couple behind us that was served was (black) My and my girl friend are (white) and the family at the door was (white). It’s pretty damn obvious the staff here is definitely (Racist). I work in customer service and if I ever treated someone, anyone like that, I would be fired on the spot. If you hate people, and your job, than they should be removed from that position to make room for people that want to work. I will never go there again. I think in a good way it’s better that we didn’t get served, I don’t like spit, dirt, and hair in my food. It just makes me sad that everyone fights for equality, and to be treated right without discrimination, only to have people like this to keep that frame of mind going. It’s scary to know people like this are able to work in the customer service field. Back round checks, and a better evaluation should be a must if you want a business to survive.

  41. Hello,
    I’d like to give praise, applause and a hats off to the 2 waitresses, bus guy, cooks and manager of the Sandy Springs, Ga. IHOP. My friend, Margaret Yates and I were literally stranded in the horrible freak of Mother Nature snow/ice storm dropped in the metro Atlanta, Ga. area on Tues. Jan. 28th. After sitting in traffic some 5 1/2 hrs. we finally were given the chance to turn off that major traffic snarl and ended up at the IHOP in Sandy Springs, Ga.. Thank goodness they are open 24 hrs. We were ushered to a small off to the side eating area. We had a nice dinner and were told we could and should spend the night there due to the tragic weather/road conditions which were continually getting worse as hrs. went by. We and I believe 12 others spent the night in that room. Watched the sun come up the next morning. We all ordered 3 meals and paid for them while there. When leaving the next day, we thanked everyone we saw who helped wait on us while there. The staff were all in to their 3rd shift as the other staff members could not get to work due to the road conditions. They never skipped a beat, always had a smile and literally treated us like family. I cannot say enough good things about them. We complimented the manager and told her she had a wonderful crew. Altho it was a nightmare for us traveling or trying to. IHOP turned the experience into a wonderful time while there.

  42. I went into the IHOP at 2508 n central ave in phoenix as on Fri Jan 31 2014
    for the all you can eat fish and waitress put in order.After 25 minutes found out
    that cooks never put in order.Restaurant had about 12 people in it second time
    this happened too me talked too mgr didn’t want too make this right with me.If IHOP
    will not do something about this my lawyer tells me too sue.I just want the right thing
    too happen.Don’t answer three days I will provide,feel this is predegess what do you think?

  43. Where is my free meal? On January 24 I become member and Im waiting,waiting and waiting. I recieved a notification email but they forgot the free meal promotion.

  44. IHOP in Reisterstown MD definitely could hope for better times. 5 minutes to get noticed and another 10 minutes to get sited. Refused to provide manager contact information, had their usual excuse–too busy with being understaffed, under-equipped and under-qualified. Same excuse every time. Service quality just keeps deteriorating.

  45. I called in an order to the IHOP on 802 S. Dale Mabry during my lunch break. They put me on hold and I ended up calling back three times until the young lady officially took my order. She was going to place me on hold again until I mentioned info about the corporate office. She stated that IHOP didnt have a corporate number for customers to contact head quarters. When I arrived my order wasn’t ready at the estimated time given to me. My food was of poor quality so I had to wait longer for my order to be remade. They did refund my order but I just felt the experience along was the worst ever. I will NOT be returning back to this location due to the lack of service and professionalism. I had no choice but to google the customer service website and what do you know, a number for head quarters. I definately wanted to make Christina Walker who is the general manager aware of the reputation they are setting for her store.

  46. The service was bad we waited for ten minutes to place our order and when our meal was brought out to the table the main entree the soup cold and the waitress didnt even come and asked how we were doing or if we needed anything else to drink you have lost lonf time customers

  47. DID love IHOP till now,on Feb8 2014 weekend, look at bill in the car to see why it was so high, the coffee was $4.58 for a cup and a 1/2 maybe my husband drank a cup I did about 1/2 cup, know need to pay for a full cup, BUT $4.58, come on now, well you can have it !!! I bet other don’t know this,if they don’t read there Bill,well I will tell people, sad, takeing people.

  48. End of Senior BOGO/Carrollton, GA

    My husband and I are collecting Social Security & watch every penny, so once a week we would go to IHOP for a great, inexpensive meal. Sadly you have ended that for us. We figured it would be a good birthday dinner & was surprised @ how empty the parking lot was until we read the sign on the door notifying us of Senior BOGO end. First, we had been there the prior week & no one mentioned it would soon be over. Not only is this the wrong way to treat seniors, but I’m sure corporate will notice the drop in revenue and the servers will see smaller tips. Even if you make it one or two days a week would be appreciated or Steak ‘N Shake serves breakfast all day w/ a 10% Senior discount on Mon. & Tues. Remember one day you too will be a senior citizen, God willing.
    P.S. Had problem submitting this on the Contact Us on the IHOP website.

  49. I visited IHOP in Hapeville Ga with some friends & was totally turned off by the company. It was 1am on a Friday morning with 4 tables dinning & enough workers some where jus hanging out. So I couldn’t understand why the bathroom was ridiculous with trash everywhere. The salt &pepper shakers were so sticky &disgusting I had to wipe it down with hand sanitizer. If that wasn’t bad enough the three of us all found floaties in our very used glasses. One glass was so old it had a permanent stain around the rim. Not worth my $43 late night snack. Kimberley the waitress wasn’t appetizing either. People who serve your food should have a clean appearance period.. -1 star HAPEVILLE

  50. 2178 Pleasant Hill Rd, Duluth, GA 30096
    (770) 623-9626

    I had a late dinner at this location on Friday night around 9:50pm. I must say my experience at IHOP is usually good but this one was horrible. My waitress first of all seated myself and spouse we requested coffe. She brought us cold coffee and my glass had someone’s lipstick stain on the side of mug. She was so focus on filling up her station she kept on forgetting little request light extra sugar, or souffle cup for syrup. Then she handed us a ticket we gave her the money to pay , she came back and said we were given the wrong ticket . This experience has made me think twice before spending my money at another IHOP rstaurant.

  51. I was a customer at your 135th street location in New York yesterday. Not only was there mouse feces on the toilet seat in the ladies room but I have been sick as a dog since yesterday evening and unable to keep any food down. I will not be visiting this location ever again. It needs to be shut down until it has a health inspection cleared.

  52. I went to lo loganville I hop 03-03-2014 took my daughter daughter in law my four year old granddaughter and two year old granddaughter and to start it off it took a few minutes to get drinks and we started to order two year old kept telling waitress what she wanted she told her to be quite so she could her everybody order then waited thirty minutes at least then she comes to table I asked her to at least bring the kids food they were getting restless she said I was going to ask you that and about ten minutes later she brings kids food no refills no water another ten minutes go buy she starts to bring food then gives me plan French toast I tell her that is not what I ordered she tells me yes it is so I ask for the cream my food is cold she does not bring cream she brings me food I ask for water the manager sees me ask me is everything ok I say yes he sees that is not we finally get our food cold pot of coffee and they forget my daughter in-laws food by this time my granddaughters are bouncing of wall ask for my bill they apologize the whole time they took $13.00 off my bill I go pay lady ask me if everything’s ok I tell her no she says oh your the ones manager comes over again I tell him my t as ble is full of food I was not eating it he said do not hold it against us I said we will not be back we e ill drive a hour away instead of there as I pay a $30.00 dollars for food I would not eat and my daughter in law did not get great job

  53. I have never been so upset about customer service provided to me. I have always wondered why the Idaho Falls Location was empty so often! The manager not only was rude and out of line for his actions! but did not even ask us to see what had happened during our visit! He told us we needed to leave, all over there being black slime and grease on our eggs! The waitress decided that it would not be harmful and did not want to get us new eggs I seriously could not believe with as many times as we go there and as much money we spend there we were treated so poorly!We came there because they sing for your birthday ! it is my sons 12th birthday I was trying to make it fun and instead we were embarrassed in front of a whole restaurant full of people! due to a lady another patron thinking I was being rude because I refused to eat black slimy eggs! and refused to let my children eat them! I could not believe how we were treated! just 2 weeks ago we came into IHOP with a party of 12 and spent close to 200 dollars ! we left a very nice tip for the waitress and had no complaint! and we do this frequently! We will never visit an Ihop again! when I tried explaining to the manager what had happened he threatened to call the police if we did not leave. I asked for my check he threw his hands up and said it was on the house my poor son and daughter way to ruin his birthday I was the one verbally abused there I was called all types of profanities and I was threatened by the other patron just due to some black slime on my eggs that I asked to have corrected !

  54. We ate at IHOP in Mesuite Tx on 101 Grand Junction blvd. We were greeted immediately, 1-2 minutes. Our server introduced herself and her co-worker who was working the tables next to us. Her name was misty. We got our drinks in less than 5 minutes along with a suggestion of strawberry lemonade, which qas great! Our meals were hot and prompt service was astounding and ww never hurt for anything. We did not have to ask for refills or to go boxes. Our empty plates were removed. We left a $10 cash tip, and i did notice that some other tips left on tables near us were like $1, or $2. Which is not appropriate considering there were only 2 of us while those other minute tips were from parties of 3,4 or possibly 5 patrons. We were ask how everything was by the manager and we were treated politely by everyone whom worked there that we encountered. We will definitely return!

  55. I worked at IHOP a couple of months ago. I had surgery years ago and due to my surgery ,my stomach makes me look pregnant .One day i was coming to pick up my check when one of the employees said are you pregnant. and I said No..The manager told me if you’re pregnant Don’t come back…you’re not going to be welcome back…Reading the handbook it says Ihop doesn’t discriminate against pregnancy ..Obviously they do…I need to talk to someone about this particular manager.

  56. I would like to write a review for the Ihop in denham springs la on the
    Home depot ave. Store number 3159 tonight I brought my wife and three kids to eat at ihop the waitress did good at first with the drinks then I took our orders thats when it went down hill I ordered the appetizers an we waited for ever then my appetizers came out the same time as my food did 2. We were barely starting to eat when she came back to the table an wanted to kno if we were ready for the bill she insisted on putting it on the table not even 10 mins later she came an started trying to clear off the table she picked up one plate an wanted to know what other dishes she x ould take I told her nicely its ok plz leave them where they are we r using all of them 3.. she left with the plate an in 2 or 3 mins she came back an wanted to know how many to go plates were we gonna want I started turning red an told her3 we were still all trying to eat nobody was finished she showed up to the table put the to go box down an started loading my to go box for me she grabbed the plate with the apappetizers on it an dumped it into
    The to go plate I told her stop we were still eating she said oh I was jus trying to help ……..
    This is so dumb we went there to enjoy the food an instead our food was late an the waitress stalked and harassed us then rushed us out
    It was a horrible experience we had to come home an finish our food if u want ihop dont go there

  57. Horrible service.! Went to the the columbus ga. Location and it took from 10:45pm time we got there to 1:00 am to leave. The waiter poured a whole drink out between my table and on me and ruined my cell phone then they tried to make me pay for my full meal. Had to ask to speak to manager atleast 3 times and finally when I did she said it would be on her but as for my cell phone have my insurance replace it.! After the waiter knew he messed up my phone when he spilt the drink.! Never will return there again.!!!

  58. On April 11th 2014 me and my family dined at I hops in Pittsburgh pa. The waitress trista w was awesome. But the food was horrible!! My daughter fish was still cold in the middle. My sister apple crepes tasted like bacon fat. My other daughter onion on burger was dried looking. The mgr did replace my daughter fish. But by then she was grossed out. My sourdough sand witch was bland. I’m never one to complain. But this experience had to be addressed! The mgr didnt charge us for the raw fish dinner. I’m so disappointed I. This restaurant.

  59. I was at the Massillon Ohio restaurant. I asked for my favorite waiter who is Randy and he was on break and had like 8 minutes to go left and we waited. He came off his break early to wait on us as usual. I like his service he provides and gives the utmost friendliness. I even recommend him to several of my friends.

  60. My son went to IHOP on Busch boulevard after prom 4/12/14, because the parking lot was full at IHOP, “people were still be allowed in and seated”, even though it appeared to be “at capacity”, he parked at the KFC next door , where his car was promptly towed. KFC doesn’t want the customers of IHOP parking in their lot and yet IHOP was not turning anyone away. No one from IHOP allerted anyone to the fact that KFC and IHOP do not have a professional working relationship with each other and cars would be towed. I do blame IHOP for being over capacity and still allowing people to enter the restaurant even though their was no parking available.

  61. Went to IHOP in Kyle Texas this evening 4/18/14. I have the worst experience ever. I had visited this restaurant several times before and had wonderful experiences. The staff was not friendly tonight. We ordered and waited 45 min for our meal and then was told the order was never put in. There was a host of other problems with the staff. All in all worst experience I have ever had at an IHOP. Very disappointed with the Kyle staff.



  63. April 23,2014

    As I way eating my food..I pulled a hair outta my mouth w/egg on it…threw up, still nausea from it…This was at the Lancaster, Tx the manager took my meal off ticket but so nasty..not eating at IHOP again…

  64. I stopped at the new IHOP in Tyler and ordered a meal. They served the meal on a saucer because they were out of dinner plates. Also they were out of bacon which came with my meal and said that it would be brought out later. After 10 minutes I went and got the manger. He went after the bacon and brought me a large plate. I do not feel like taking that type of service with no feeling of caring from your staff.. My wife and myself left. The people appear to be completely unconcerned about the customer

  65. I really do not know how the Cox Road location in West Chester, Ohio is still open. This has got to be the slowest and worst place for decent servers ever. It seems like every time I go its something, kind of wonder why I keep trying. Maybe, cause I hope it might get better. There has probably been one time that I left and thought that my server was just amazing. I wish I got his name so the guy got some recognition. So like I said not sure why I keep trying considering I have plenty of options real close. I walked in this morning and the place was not busy at all so you would think the two people at the hostest stand would drop the conversation and great the guest and make them feel welcome. Well they were discussing what tables were dirty so I let it go. It was me and my daughter and she only wanted the small pancakes with fruit, and powder sugar with no eggs or bacon. The server was trying to figure out how to ring it in and was discussing it with another server. I was hopeful that nice this lady is actually trying. The register was right next to the booth so I could hear everything. The girl told her there was no way and to see if we wanted anything like fruit or something, so I started talking to my daughter to see if she wanted it. Well the server decided to never come ask. Instead she desided to stand around at the register with the other servers and complain and talk about dirty tables. It became very aggravating sitting there trying to enjoy our morning with a bunch of servers just standing around doing nothing but complain. I been in the restaurant industry before and was there for over ten years and there is always something to do and clean and especially all the dirty tables they kept discussing. She brought our food and my kids pancakes had no powder sugar and there were 5 pancakes on a little side plate. That aggravated me me its ok to miss little things on an adult but with kids you try to be more careful and kids are messy so give a bigger plate. I asked for the sugar but left the plate situation alone we can manage just a bigger mess for her to clean up. It just felt like no one cared if we were there or not. She went back to standing at the register complaining. I looked down and there was a mushrooms on my pancakes witch normally would not be a big deal but considering she decided nto just stand around and not even check on us was the last staw. I got boxes took our food paid and left. The server got no tip. Being that I have been in the industry I dont like not leaving a tip but tips are errand not just expected. I have no problem tipping 15-25% to desent service because great I atleast try 30% but I was so disappointed that I truly believe that she didnt deserve anything. I used to hate the stereotypes of o young kids do not tip well not that was never the case its on how how hard you work. This lady was past her 50 so I expected way more from her but apparently not. The young kids were working and the older people were just standing there complaining. This is nothing major but why go somewhere where you are not appreciated, if they were busy maybe id be more understanding but I do not go to a restaurant to pay for food and watch servers stand around and complain, atleast take it to the kitchen so guests do not hear you.

  66. On 4/26/14, my husband & I had the worst dining experience at one of your restaurants. There was hardly anyone there, a black waitress came to our table and asked what we wanted to drink. I asked for coffee. She asked me if I wanted cream and I said yes. She brought the coffee (which was lukewarm), but no cream. Then a different girl (a white girl) came to take our order and I asked her if she could bring me cream. After a few minutes it appeared that she had forgotten and my husband asked her again Still no cream and she had an attitude. I finally got up ,walked to the back and asked another waitress (there were only 4 girls working the front) and said that I needed cream and had already asked four times. Our waitress finally brought it, but again with an attitude. We waited 45 minutes for our food. I ordered eggs/bacon, my husband pancakes. He got up to go to the bathroom and our order was sitting there. We were pretty sure she was letting it sit on purpose. Ten more minutes went by. We decided we had had enough. We got up to leave and just then she was bringing our food. It looked like it had been sitting for a long time. We told her we were leaving. We decided to go to Cracker Barrel and on the way I decided to call the Mgr (Jamie Lee). They said she was not there which might explain the poor service. I called Monday twice & again on Tuesday & Wednesday and was told she was not there. The person answering didn’t even ask to take message. The worst service & coffee ever.

  67. I was at 1394 Ihop I am there almost everyday. Today mother’s day was not good. Service as usual was great. Kim is great.. the food was substandard..when I talked to mgr. He said they were busy today and nothing could be done to correct the problem. My eggs were overcooked. And hash browns were burnt. Bacon was soaking grease.toast was good.

  68. We think the dinning experience was lacking they t need better management .the steaks both were not cooked correctly .We sent one back them the pancakes where cold the coffee was warm the other steak I took it home to the dog great Mother’s Day

  69. Just sending a word of outrage to you Regarding you IHOP in Grandview, MO of 71 Hwy. Apparently a young lady who seemed to be an employee there came in during her off time with several of her friend to eat.
    The woman that came over to serve them Definitely knew her. It was also apparent the she (the server) was having a bad day or something. During the visit this person who I took as a server proceeded to display either extreme disrespect, dislike, and/or her general unhappiness that the girl and her friends were there, or all three. The young lady tried desperately to ignore the onslaught of rudeness but it inevitably began upsetting her friends. So the young lady got up and walked over to the server to address things. Turns out, that server was the manager! And because the young lady tried to address the woman’s rudeness (quietly I might add) there was yelling and venom spewing from this manager. The young lady returned to her table obviously very upset and had the humiliating task to inform her friends that they were no longer welcomed in the restaurant and that SHE HAD BEEN SUSPENDED FOR TWO WEEKS!
    Now these young ladies did nothing but come in smiling and giggling to have a nice meal together. The girl was obviously OFF DUTY! I had just been seated just prior to their arrival and I don’t believe the manager had noticed me yet. I do not recall if there were other patrons or not, my head was reeling! I immediately left. One further note: I am Hispanic/native American, in this neighborhood patrons are primarily black. Your rude B**ch of a MANAGER was White and the girl and her friends were black.
    I’ve heard rumors that an IHOP had been recently shot-up twice. With a little research I’ve learned the this was the place. Is it any wonder why? I for one will never set foot in any of your restaurants again, until, PERHAPS, I learn that things have improved generally in all IHOP’s!!

  70. Disappointing visit to the IHOP located on George Dieter in El Paso, TX. If you go to this IHOP they treat kids as half person when it comes to seating. They stuffed our party of five into a booth meant for four. However, without asking, they bring adult sized drinks out for those same kids in order to increase your bill. Additionally, this IHOP charges gratuity on parities of five. Lastly, if you ask for water with lime, you get water with lemon. Basically this IHOP tells you what you want – to sit crammed into a booth, more OJ than you can drink, lemons over lime and to pay 15% tip.

  71. I eat at the IHOP in Montgomery TX (Lake Conroe) all the time. It is always a joy to be seated in Shelly’s or Tiffany’s section. They are wonderful waitresses. So personable and considerate. I’ve eaten here many times. Always a pleasurable experience. I watch thes ladies always treat all of their customers with the same level of kindness.

    Management in the other hand reminds me of the Wizard of Oz. I’ve been in your restaurant when it is so busy, these ladies can hardly keep up. All you hear from management is this voice from behind the wall. They never greet the customers. Never help when it’s fast and I think it is a darn shame. You have wonderful property right on the lake. The space must cost you a premium. If there was better direction, I think you would do a lot better.

  72. Dear Sir:
    I would like to commend both Travis, our server, and Lyn, the manager, for outstanding service on our visit to the Gainesville, Georgia IHOP April 17, 2014. I had broken my foot on the way to the doctor. We then had our usual lunch at your restaurant. They were extremely helpful with special diet information, service, and help to the restroom so I would not fall again.
    They made a trying day much better.

  73. I was disguised by the attitude if my server Courtney in the Hays kansas ihop. I also become sick when I saw the bug get picked out of the glass and in the icebins. I use drive a server at this establishment and I have picked out numerous bugs out of ice and drinks and hairs out of foods and can stay quite no longer. Our new management has done a horrible job and has gotten two bad inspections already. The back door is always open for things to crawl in and the cooks never wear gloves. The bus people don’t mop correctly and never out wet floor signs when they do. The restroom has had a gassy almost vomit smell for months and yet nothing has been done about it. This is a horrible place to eat.

  74. On Sunday June 1,2014 my husband and I had breakfast at I HOP #4776 around tinton falls NJ. We needed a place to eat where we new we would get a great breakfast because we were traveling back home to PA We wanted to tell you that we waited 40 minutes for our food. when we finally got it, was not good. We called the manager to our table prior to the food being slow. She said the kitchen was backed up. It came out shortly àfter. My husband had eggs bendict. They were so well done they were hard boiled. My platter of scrambled eggs were not hot. To top it off the pancakes were overcooked. Please look into this location. We love I HOP and eat in I. HOPS in PA all the time. The manager was a women and was not very nice. The waitress was very nice. I hope I never have to write a message like this again.

  75. I have been a good customer for years and all of a suddenly they dont have tabasco sauce. I will not eat there again. Took my own tabasco today. Bob evans across the street is pact but not ihop.today a couple at the next table could not eat, food was cold and steak was sweet, I overheard this and the only thing they ate was there salads.no tabasco you wont see me again.4 times I went there and no tabasco.fix this or bob evans will get more of my money.

  76. I went to the ihop store in Lake Elsinore.We have a few Breakfast places here.We have been visiting Dennys for a long time but decided to stop on that part of town.My husband and i have no children we really enjoyed talking to the young folks there.They said they were very happy working there and its a great way to make money for school and incidentals.We are really enthused watching these kids work so hard with a smile.Every body was hustling.We met the hispanic Manager Duane he was very pleasant .He called himself the go to guy if we had any questions.He was cruising the tables helping out and joking around with the guests and supporting the kids work on the table cleaning.My husband and I will be back.

  77. Everytime I come to the IHOP in burlington, nc there is something wrong with the food. This time I came because I had a coupon for my birthday and I was a day late using it and have had stomach problems and not able to eat. The
    Manager was not understanding and wouldn’t use the coupon being only a day late. This seems ridiculous to me as I work in retail and always try to make my customers happy and she was rude about it. Had it not been for my daughter wanting pancakes I would not have stayed.

  78. Tonight we ordered a carry out order. My order was 2 scrambled eggs, bacon, hashbrowns, white toast and a side order of fresh fruit. My eggs were good. That’s all I could eat. The bacon was undercooked, close to raw, hash browns were undercooked and greasy because raw bacon was placed on top of them in container, the toast was very light toasted with some type of margarine on them which made them “gummy” and weird tasting. The fresh fruit was just plain left off the order. The cost of the entire order was 19 dollars. All I was able to eat was the eggs. I am ill. I have been ill for some time and the ability to eat has been challenging. This sounded (and would have been) very good and made me feel a little better if it had been properly prepared. To call and complain would do nothing but the manager telling me to have someone drive back again and redo order. I didn’t feel I could ask someone to go back out again wasting more gas and their time. I would like to think upper management will take the opportunity to make the staff understand it doesn’t matter what your job is, you should always try to do your job well and CARE about the finished product. I worked in medicine and I HAD TO BE CORRECT EVERYTIME. If I made an error, someone could get sicker or even die. I don’t expect everyone having to be perfect, but it was obvious they didn’t care. If they had, It could have made me feel better and I could actually say I ate today. The job they do is important and you never know how you may effect others. I worked my way through school by working in fast food places. I always took pride in what I did. Everyone enjoys good food and just because it’s carryout doesn’t mean you can give it less attention because the customer isn’t in the dinningroom. I expected better from IHOP.

  79. I am the general manager for a restaurant. Specifically went to IHOP instead of Waffle House in North Little Rock Arkansas for the mozzarella sticks. Placed two orders with the waitress never received the appetizers. Asked the waitress to speak with the manager on duty. I asked the manager Amanda what happened she said she would find out. She never returned to the table. When the waitress brought our tab she told us they just took the motzzerella sticks off the tab. I then requested to speak with the manager again. She refused to speak with us. I then asked for a corporate number on wich the response was that I had to look it up online. This is unacceptable in the hospitality industry i would hope you can coach and develop this person. Otherwise you should think of employing staff that takes care of the guests and have integrity. Needless to say we will no longer take our business to IHOP.

  80. Military discount does not apply for Veterans at this location because today’s veterans haven’t done as much as current military. But I’m in my early 30’S, I will never eat there again. Fort Wayne Indiana Coldwater road. How can you openly discriminate between active duty and veterans?

  81. Ihop in Howell, NJ is the worst experience I have ever had as an employee. Never have I been so embarrassed to say I worked somewhere. Not only did guests have to wait over 45 mins for a table on Father’s Day they were then informed that the wait for some eggs and pancakes was going to be another 40 mins. No I’m not exaggerating. The kitchen is a disaster and obviously cannot handle volume. It’s a disgrace. They don’t care 1 bit because they don’t have to be out in the floor bringing half orders out of cold eggs. IF the other half comes at all im the other members already finished eating and are pissed. So the end result? Whole checked comped and no tip. WAY TO TRAIN IHOP!!!!

  82. i wrote a review recently and it is not here!! whats the matter ihop you’re not posting anymore horrible reviews?? all you folks that had an awful dining experience are just the tip of the iceberg! i am a former employee. ihop hired me for 7-3 pm shift. no break no food no nothing for 8 hours. when 3 pm comes they then tell you you arent leaving unil your replacemet comes. my replacement doesnt come till 5!!! i was forced to work 12 hour days with no break no food no nothing and i cant just walk out because i am carrying a server bank which includes all their money from the days business. i belive it is their intenion to push you so hard so that ou leave because it is not legal to fire you for no reason. they hired anyone who applied to oprn the howell nj location. guess they expected less people to hang i

  83. the food was not what i ordered and the fires were under cooked, the waitrss never cam back with my order when i reordered the fries. One of the male employees was standing at the register rubbing his back with the back of his hand under his shirt, then he started rubbing the fron of his body under is clothing in plan view while others were eating, after 10 mintues of this and getting tired of waiting for our order we went to check out after standing at the register waiting to pay my wife had to go to the table where the waitress was sitting talking to other employess to let her no we were leaving, I told her i wanted to pay for only half of the sandwich but she got the manager who wanted to give me a order of fries to take out for free. i am gald everyone there is happy with there jobs it would be a lot better if they were thinking about the coustomers being happy.

  84. Purchased a frozen IHOP at Home Omelet Crisper Bacon & Cheese.
    Had two pieces and they were tasteless, crust bad, omelet no taste at all. Had other breakfast items, this was just really bad.
    Just thought you would like to know.
    Thanks, for your time. Miriam

  85. I went to a IHOP in Nashville,Tn. We ordered Pick 2, Colorado Omlet, Siver 5, and the Fish and Chips. After about 30 minutes, they came out and said they didn’t have any fish
    All together it too approximately an hour and they were not even packed. The last couple of times we have been to the Franchise I have been displeased with the length of time it took for the kitchen to het the food out.

  86. I came to this establishment today for lunch because I wanted something different. Well that is exactly what I got!! I ordered a bowl of potato soup and a cobb salad, the soup was cold and the salad was HORRIBLE!!!!!!! Lots of brown lettuce that was like eating grass!! A good salad is ROMAINE LETTUCE, not spring mix, and romaine is cheaper than spring mix. You really need to change the lettuce. THE WAITRESS TOOK MY SOUP BACK TWICE TO GET IT REHEATED AND IT WAS STILL JUST WARM. I paid for my soup and a soda and left a tip for the waitress my bill was $10.00 and the only thing that was good was my pepsi.I will never come here again for lunch it was terrible. I paid $10.00 for a pepsi and service.

  87. Ihop in amarillo, tx is horrible at both locations! It takes 20 minutes to put in a drink order and when your food comes out its cold. Management sucks and they don’t even care about customers unless it’s someone they know and when you have a complaint nobody does anything! !I received soggy hash browns and asked for different actual crisp ones and they came back and brought me a plate of burnt leftover pieces of hashbrowns. Is this how ihop wants to treat people? Will never go back!!! Cracker barrel treats their customers right and the place is always clean, I would rather go there! Lesson learned!

  88. As an employee of IHOP I am so sorry for all the complaints you guys are having. As a cook I myself do take pride in making sure your food is as delightful as the service youre entitled to no matter the experiance you had my heart goes out to you.I hope if you decide, your next visit brings a sense of satisfaction and new change of heart to your opinion about any location you’ve visited. We DO appreciate your business. I am not a representative just an employee over viewing the site. For the ones whom experienced less dissatisfying service I hope you will visit again ALL OF YOUR OPINIONS COUNT AND WHEN YOU WRITE IT DOWN THAT IHOPS OWNERS AND CORPORATE OFFICES RECIEVE THE NOTICE I KNOW THIS MYSELF BECAUSE EVEN AS COOKS WE CAN BE REPRIMANDED ON THESE COMPLAINTS HAVE A NICE DAY ALL:)

  89. My family and I visited the Stockbridge, ga. location this morning and I have to say it was by far the worst dining experience I’ve ever had- which I shocking because I’ve been to this IHOP before and never had a problem. When we walked into the establishment, no one was at the front to greet or sit us. We waited for a little while and I even suggested going to chick-fil-a instead, but my dad wanted to sit down and eat so we stayed (even though there was a foul mold/mildew smell in the lobby). When we were seated, it took awhile for the server to greet our table, so when she finally came we put our drink and food order in. Before the food came, my boyfriend went to the restroom and said it was very nasty and he stepped in urine. We were going to bring this to our server’s attention, but she didn’t return to our table until she brought the food- at which point she realized we still didn’t have drinks. She apologized and said she would be right back with our drinks so we waited…and waited. Another server came by and asked where our drinks were and I said she went to get them awhile ago. Our server returned during our conversation with the other server- and she had our drinks; however I ordered chocolate milk and was given white milk with a tiny amount of chocolate syrup in the bottom of the cup. Since we at least had drinks I finally took a bite of my sandwich and had to spit the bite out because the cheese on the sandwich tasted old. My dad only ate half of his meal because he said it wasn’t good either. I was so nauseated by the whole experience, I told my dad I was going to wait outside while he paid the check. I waited outside for 15 minutes, during which time I witnessed a family leaving who had been waiting in the lobby. They said they were going elsewhere since no one obviously cared to greet or sit them. When my dad finally came outside I asked him if he spoke to a manager or got any of our food comped, and he said the manager was busy at other tables with complaints and the manage was acting like nothing was wrong. He didn’t want to waste anymore time so unfortunately we left completely unsatisfied. Needless to say, my family will NEVER return to this location again!

  90. This was my last time to eat at an IHOP restaurant. I will not be back. Third time in last year to eat breakfast there. I had the 2 plus 2 on the 55 plus menu. Each time the food arrived cold. Eggs and pancakes that won’t melt butter are just not very good. I ate and did not complain. I believe in second chances, but three time in a row, that it for me. First was in Shreveport,LA, I-20 West. Last two were in Tyler,TX at new Loop 323 west location.

    Tried to eamil this to thme, but can’t get the email to work.

  91. I was in for breakfast at the ihop in Vero Beach on US Hwy 1 and the server that was serving the table next to me was having problems with the customers, now from my view and I was close the young woman’s table she was very nice even to me she smiled and was very polite. The people had the manager come over and what happened next was a shocker the young lady came back crying and I told her that I heard and seen it all and not to worry because they were very rude and the tables around were upset because they seen nothing wrong and now their server who was happy now was unhappy because she did her job.i enjoyed but that young woman should be rewarded for her trouble with rude and senseless people.

  92. Absolutely Terrible Service and FOOD!!!! we used to visit your restaurant probably twice weekly. Ever since about a 2 months ago. I asked Shauna to make sure my eggs where SCRAMBLED soft. So, when she came back with my order the eggs where like rubber! She stated the MGR that night was new ( a talk older white guy) and for me to give him a break! anywayz. here we go with Tonight! My eggs cam out right this time, however my pancakes were hard , so, I asked shauna to send them back, she did, after I had eaten my eggs, and bacon, My wife Teresa ate her waffle, and my son ate his hash browns . Shauna came to the table and gave us our check, Teresa mentioned to her about my pancakes ?!? She went and got some, HARD AGAIN!! And by the way HOT syrup is NICE !!! WHEN YOUR SERVER BRINGS AT THE SAME TIME AS YOUR FOOD ARRIVES! NOT bring your food and about 7 minutes later brings the HOT SYRUP !!! woodstock , Ga / 12 am / 10/11/2014

  93. I hop in milledgeville Ga is awful customer service really sucks after 12:00am they treat you like crap the have no respect for people they act like they have to wait on people after 12:00 they act like they have meet there budget so they don’t give a crap something really needs to be done about this

  94. IHOP #3030, Kyle TX. Server 30039 Ernest A. Wife ordered a turkey sandwich with melted cheese. Got the wrong turkey sandwich, wrong cheese and it was not melted. Turkey was real cold, almost frozen. Had to wait at least 20 minetes for correct order to be served. I had to eat my entrée while my wife watched. They said it took a while to thaw out the turkey. Manager came out and did not apologize for the inconvienice. Simply said that they do not normally warm up the turkey. What a bumber.

  95. October 18, 2014 Saturday 1:54pm est. would like to know about IHop’s brochure for the public. Can this be emailed and gotten at an IHop location? Requesting for this service Suggestion to IHop for specifically, but not limited to, the Volusia County area of Florida. Requesting for visitors to this area. If need assistance in distrubution of your brochures would be available, just give me an email message with information on when this assistance would be needed. I will look for a reply from International House Of Pancakes. Thank You. And Happy Holidays!

  96. I went to IHOP and received cold food. I told my waitress and she said she would tell her manager…. she didn’t even take my food with her, then she NEVER came back. Finally I was able to flag down the manager and when I told him about it he said “I don’t know what you want me to do about it” and finally offered to get me a new plate. There was 2 or 3 other tables that had problems with their food also, which is sad considering that there was maybe 8 tables there total.

  97. I love going to ihop. But friday night oct.17th was the worst customer service i had ever received. We waited a hour just to find out our waiter hadnt put in our order then iur food tasted rushed n tasted like crap n we didnt get everything that came wuth our order. And all we got was free drinks. Im very upset!

  98. I was’t bottering anybody there! i just got sleep for some minutes leaning back on the sit while I was waiting for a friend and this “Manager” named Mrs. Beverly just came and said “I can’t let you Know sleep here!!! Can you imagine an old, slow and rude women acting like that?? she better needs to take care about her job and have a better actittude with customers.

  99. My husband and I visited ihop in Chalmette, LA.on Sunday 11/02/14. Far most the worst service we’ve experienced in dinning out. Our server argued with the hostess at the table next to us about who’s customer we should be. Received our food with no table set up asked for it and waited 10 minutes for that. Just terrible service all the way around. Will never visit ihop again…

  100. First off let me say that we go there every Sunday, almost the same time each Sunday. The place is always clean and being clean. The waitress service is nothing but OUTSTANDING. They give it their own personal touch almost like family. I cannot say enough about Jamarya other than she should be commended for her outstanding customer service she provides to each and everyone, no matter the circumstances. I have been there and seen rude and obnoxious people (customers) and she still maintains her smile and polite customer service (I would never be able to tolerate those people and often want to say something). She (Jamarya), Briana and Christyn do outstanding customer service. They truly are an asset to your business that makes wanting to come back time and time again. We look forward to Sundays and being at IHOP. Please pass on our comments to her (them) they truly are wonderful people and our people friendly. We (the family) often have dinner there too, everything is okay, but you can tell the difference in wait staff and Management completely. It appears that some care and some don’t, but overall somewhat good (probably could use the three of them as customer service trainers, always smiling, kind and courteous).

  101. Food is the first complaint. I asked for the whites to be cooked/done, the whites were slimy runny . I did not ask to have new one cooked, because the rest of my food would have cold, since we were sitting close to the front door, where cold air was coming in with new customers. The second complaint is that I was told that if I wanted picante, it would cost another $1.00. It is some kind of joke to have a discount 55+ menu then charge extra for condiments. We had lunch on 12/11/2014 at Cracker Barrel for the same price , with more food. We do not even have to pay for condiments at the Waffle house, who might I add has better coffee than IHOP. The coffee was tasteless and weak. Needless to say, we do not intend to return to any IHOP, ever! I tried to send this on the IHOP form to contact the company but the form’s button to submit failed to go, so I am posting this here for the company to read.

  102. Food is the first complaint. I asked for the whites to be cooked/done, the whites were slimy runny . I did not ask to have new one cooked, because the rest of my food would have cold, since we were sitting close to the front door, where cold air was coming in with new customers. The second complaint is that I was told that if I wanted picante, it would cost another $1.00. It is some kind of joke to have a discount 55+ menu then charge extra for condiments. We had lunch on 12/11/2014 at Cracker Barrel for the same price , with more food. We do not even have to pay for condiments at the Waffle house, who might I add has better coffee than IHOP. The coffee was tasteless and weak. Needless to say, we do not intend to return to any IHOP, ever! I tried to send this on the IHOP form to contact the company but the form’s button to submit failed to go, so I am posting this here for the company to read.

  103. Worst experience ive EVER had! Cook actuallu CUSSED NE OUT on the way out the door because i would not wait anymire. 2 hours!!! Only three tables! Insulting. I was a restaraunt industry worker for 15 years and this is a SHAME!

  104. Your online customer feedback does not work! From Barry the manager, to Edgar the cook, and down to Julienne the server; this IHOP missed every opportunity to provide any type of customer service. The evening started off great as it was a celebration following a local high school swim team’s first ever swim meet. Julienne was very sweet to our area however quickly dropped the ball with slow service, forgotten drinks, and items/meals ordered but never delivered. Not wanting to spoil an evening and letting the girls handle their evening, I refrained myself from speaking out until finding out 3 girls had also never received their meals even after telling the server, and long after the rest of us finished our meals. I not only then spoke to the server but also took it to the manager with our disappointment. Unfortunately, the meals did not quickly show so I decided to revisit the front and speak to the manager again. Meanwhile I had noticed a lot of coming and going of men in and out of the store to the kitchen. The cook was easily seen from the patron area on his phone – remember, we still were missing dinners, and I realized he was one of the ones in and out of the store. There was little explanation or apology from the manager, and it makes me wonder what really might be going on at night in your store! This was far from the normal weekend lunchtime great food/service that we usually experience at this location (Date of Visit: November 12, 2014 at 10P, McDonough GA Store #3048).

  105. Yesterday (2/4/15), I ordered a “ham and cheese omelet” around 2pm, I got a cheese omelet and this was to go. I did not realize until I got home and started eat, where is the ham? I could not take back because I was having hip service today @ 7:30am on 2/5/15, this omelet was for today; I ate half yesterday and half today. My procedure can be verified at Candler Hospital. Look up at this store name and refund my money plus reprimand workers because they ate my food. (Who ordered ham and cheese omelet round 2pm, takeout) Workers don’t think customers will complain when located in certain neighborhoods, “the devil is a liar!” GIVE ME MY MONEY!

  106. I seen the newest I hop in Pomona,so I decided to go try this place,well it was a week day noontime,,we had to put our names on the list,wait 10 minutes plus when I noticed the young lady was calling other names we where there before them,so I mentioned it to her and she replied I’m going down the list,not true second thing I was unhappy about was we got sat,she didn’t offer any drink her or our waitress until thought about it,and came back to offer,third of all no straws were given and a dirty fork,wrapped up in the napkin gross,I then walked out…never again these new gals need to be more advanced,especially in a place like this…

  107. I went to the IHOP in New Orleans East off Bullard. The place was not crowded tables over 2/3 open. Taking names for seating. One couple before us. He seated that person and ten minutes later took there order. It was half hour later before we were even seated. People came and left. Later told the computer system was down. That’s a poor excuse for any restaurant should have a backup of taking order manually until the system comes on again. Then was told they only had two cooks and three waiters. That too is a poor excuse for management during Mardi Gras and Valentine day extra help should be planned for even if they hirer students to help the waiters bust the tables and assist them with bringing out the food. I have a daughter who has been looking for work and I guarantee she could run this restaurant better than the manager last night. The waiter was fine. The kid busting the table please ask him to pull up his pants who wants to look at someone underwear while eating.

  108. I complaint and I call the company but get What They don’t care at all about you and me as a costumer please please people don’t expend you money there ,if you whant better food. In jail they will serve you 1000 better so you can image the tips of food and service you recib from this “Restaurant”?? Please don’t waist you money,you time and heath

  109. I should have know better, but I’m new to Penrose and I am on a special diet but am allowed a treat every two weeks or so. My treat is pancakes. They served me cold pancakes that had seemingly been sitting along time. Bad experience but at least I’ll never got there again and I’m just done with IHOP – caliber of employees and poor food is enough for me to stay away! IHOP Store #3514,Trans key: FIF003472299001, Feb27’15 12:21PM, Table 11/1

  110. To whom It May Concern:

    My husband Victor & I went to I Hop for your dinner .
    We ordered Tilapia.I asked for Tartar Sauce and the waitress
    went to look for the tartar sauce and was told you do not carry it any more.
    Y ou might as well take fish off your menu as well.
    I will not be coming back to I Hop. I can go to other restaurants and get tilapia with tartar sauce.
    Michelle Levin

  111. Is the Del Rio Texas IHOP RESTurant a part of the IHOP CORPORTION?
    The food is served cold.
    The kitchen is at least an hour slow in cooking the food
    Food sloppily served
    The a titis of all staff is heavier than the syrup .
    There is no organization for servers. There is one pErson directing all operations and even she is disorganized.
    I travel plenty and have eaten at I hop but, this place absoluy SUCKS. My grand kids start asking to leave after an hour of waging with no concern for the customer. I arrived here at 11:35 am it is now 12:42pm. And I have yet to get my food.

  112. My family and I went to one of your establishments on Friday evening. When we walked in, 3 children in tow with my 68 year old mother, the cook was blaring explicit music while cooking and doing his job. I found it to be very disrespectful, out of order and distasteful. I happen to frequent this location a lot and always have a fabulous experience with great food and service. However, this night, March 13, 2015 was totally unacceptable. Not only was the cook unsure of his position in an establishment, the service was very slow by the servers and it wasn’t remotely busy. Please FIX this situation because it will definitely change the outcome of patrons

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