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Contact IHOP Customer Service

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Contacting IHOP Customer Service Center

IHOP, International House of Pancakes, is a United States based company specializing in breakfast foods. The company also expanded its offerings to include lunch and dinner items. One misconception relating to the company is the term International. Although the IHOP serves millions of customers each year, the company is still based in the United States. The company has plans to expand into the Middle East in the coming future.

Eating at a restaurant is about the quality of the food and service as it’s about the overall experience. When customers feel their experience is not at the highest level possible, you have the ability to contact the customer service department or the corporate headquarters.

Contact Info:

Customers wanting to communicate with the customer service department can do so by phone, email, traditional mail and through social media.

Phone Contact Numbers

The customer service department is open Monday through Sunday 7am to 7pm CST.

  • Customer service: 1-866-444-5144

Mailing Address

IHOP Corporate Headquarters450 North Brand BoulevardGlendale, CA 91203

Official Website

Visit the official website http://www.ihop.com/# in order to discover the best parts of IHOP. Customers can view menu offerings, order gift certificates and share your experiences with a diverse community. Customers wanting to find the closest IHOP should visit the store locator. In the event you have a specific concern, prior to contacting the customer support department, we recommend visiting the FAQs page.

Customer Service Email

In order to send correspondence to the customer support team by email, customers will need to utilize the feedback form http://www.ihop.com/contact-us. We submitted a question asking who the best point of contact is in the event customers have a concern, the store management team or the customer service team. We received an immediate response thanking us for contact the customer support team, but the message gave no indication as to when a representative would address our concern.

Customers can attempt to contact the customer support team on the company’s social media pages:

Our Experience

The customer support at IHOP is one the easier companies to contact. The automated system was straight forward and provided an option for the customer service department. Within 3 minutes, we were speaking with a live agent. When the agent answered the call, we asked if the company could provide us with information relating to allergens. The customer service agent not only listed the allergens, they provided the following link http://www.ihop.com/~/media/ihop/PDFs/allergeninformation.ashxwhich addressed the allergens in the menu item.

We feel as if the customer service team went above the beyond the call of duty. Were you impressed with your encounter with the IHOP customer service team? Let us know in the comment section below.

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Rating: 1.5/5 (16 votes cast)
Contact IHOP Customer Service, 1.5 out of 5 based on 16 ratings
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41 Comments on “Contact IHOP Customer Service
  1. I was dining in the Wildwood location and they charged my debit card twice and when confronted about it they were rude and said they did not. So with that said, I took my laptop into the resturant and they said they can’t do a thing, i have to return in the morning to speak with the manager……. I was only there because I was traveling. Well finally he said that he would cancel it but it would take 3 days to get my money back. Terrible customer service!!!!!!!! I will never return to an IHOP and will pass on this bad experience on to all my friends and family and I doubt they will ever eat at another IHOP again.

  2. And they was no busyness only 3 tables with customers.
    And I hear they was pets control there and they say
    Why is food there probably we spray in it but the cooks was talking on Spanish.

  3. My brother and I eat there two to three times a week.
    I really like the fish and he orders different things but likes the fish too. Today I stop by after church and Kristy waited one me. She was great. It was at the 1838 U.S.1 and by the way their telephone number is not in the book. For the first time the poatoes were real salty. I could not eat them but the broccoli and fish were good. On the weekend you probably have added cooks or help in the kitchen. From now on I will go Mon. thru Fri. I prefer to eat there and so does my brother. Today I got a take out because I was alone. If I had been in there I would have sent the potatoes back. (mashed) You may want someone there in the kitchen to take a spoon and check them before sending to customers. Many people have high blood pressure, diabeties or over weight and do not need extra salt. Best to leave out and let them salt their own. If we go back this week and I expect to and the potatoes are that salty we will find another place. This is the first time in many trips. Thanks for having a I Hop close. You have one way west of town but to far for us to travel. Thanks.

  4. THERE IS NO IHOP WITHIN 40 MINS OF US. RECENTLY AN AREA CALLED AUSTIN LANDINGS— IT’S GROWING. NO RESTRAUNTS NOW. CERTAINLY COULD USE THE BEST: IHOP

  5. Was told that Ihop has free meal on your birthday. Went to local ihop ( benton harbor, mi) – was told “No, just ice cream as desert” was the ‘freebie”
    CAN NOT make Ihop “customer relations” website page work.
    i can only assume that they DON’t want to hear from me !

  6. Worst customer service ever! Nobody helped us at the table for over 15 minutes. Then, at the checkout, we waited almost 10 minutes while they purposly ignored us and chose to help the customers who came in after us. The cashier kept glancing at us, then turned around and walked away. She never came back. Maybe they prefer certtain group of customers over others. The feedback page on the website does not work. They must not want to hear from us because they get too many complaints.

  7. we eat breakfast every Sunday at i hops and we use like the skillet dinners at i hops before they took them off the menu. It would be great if you put themback on the menu they are missed a lot

  8. Just wanted u to know about the vist me and my friends had at one of ur restaurants store #1497 first of all we had to sit at a dirty table took 15 min to get our drink order in and then 20 min later we got to order our food an hour later we are still sitting there waiting for our food yes i said an hour finally after another 30 min we got our food talked to the manager and she didnt even apologize so felt the need to complain

  9. We ate at the one in Greenville, Tx (store#1445). This was by far the worst service at any establishment we’ve ever been to. I waited for over 10min for a water refill, which she had came to the table 3 times before bringing me water. One of those times she brought what the table needed next to us while I was still waiting. I watched as 3 tables got there after we had ordered our food and received their food before we did. My daughter was out of milk, the waitress even knocked the glass over on accident and still didn’t even ask if she wanted more. My sons bacon was cooked to a crisp and was half crumbled. The only reason I didn’t ask for another piece was because i didn’t want to wait 20min for one piece of bacon. My last complaint is that with my plate I was suppose to receive sugar free syrup which she never brought out. I’m usually not one to write a complaint since my husband and I both have worked in the food industry but this was just horrible! Never again will we eat at ihop!

  10. IHOP 651-Santa Clara Ca 95051. Was surpised survey had no section to comment on server. Marisol, was friendly, courteous and efficient making an excellent impression. Noticed receipt indicated Team instead of server name. I like team comcepts but it’s individuals that make up a team and they should be recognized. This IHOP should be a role model for the chain as it’s obviously well managed considering some of the comments.

  11. Bakersfield, CA – IHOP Service was great, Management polite and I would recommend a stop there, but only if they have a restroom for people stopping for gas and people who are eating at the restaurant.
    I was terribly disappointed when I had to use the restroom to find that only one restroom was available out of 3 as two were completely out of order. The place smelled terrible, it was filthy dirty. I spoke to management on the way out and he said he had a plumber coming. This would have been solved if the restaurant had their own restroom. You should never eat in a restaurant that has a dirty restroom. If they cannot take care of their facilities, what is the kitchen like?

  12. Just wanted to let you know about one of your waitress at our Ihop in EAST ellijay GA. she is one of the best always smiling takes great care of her customers. we will wait as long as need just to get her. Sne needs to be in management. a lot of your people can learn a lot from her.Don’t every let her go .Her name is cynthia.

  13. I know my sisters are enjoying there day but this has to be said
    I decided to go to IHOP in Jersey City on 440 to eat breakfast…I don’t have a racist bone in my physical structure but this has to be said. Number 1 it is ran by a predominantly Latino Americans. If their were any African Americans or any other people of color they were working so far behind the scences near the dishes and the trash vendors..of course it was packed but I was rolling with the kids so its imperative I feed them.. I asked for a table sat and waited to be called… I noticed that we were sitting for a while. I also noticed that there were a a lot of customers who were of Latino descent being seated before me at tables..wow.. I then got up and ask the Anglo Saxon lady in the front why haven’t I been called… She said its because I ask for a table..I sat down after my inquiry but it didn’t settle with me and being from the south it didn’t feel right.. It felt a little Jim Crowish being exhibited because the Latino family next to me we’re seated and they came in the door 10 mins ago in comparison to my almost 40 min wait..they were
    Seated at a table….wow.. I had to voice this and ask why are you seating customers that are coming after me before me and you skipped me on the log sheet.. And your putting the families with 5 or more in the group combining the tables?So your saying because its more of a profitable for IHOP to keep me waiting to service large Latino families who arrived after me?and there’s an empty seat available and I haven’t been seated.. The manager then says oh yeah I’m sorry there’s a seat over there…
    I said I told you how is it not visible to you..
    So we sat down I was heated but for the kids sake I calmed down.. But when I saw more of the Latino Americans being seated when arriving..I know this because I watched them from the window come directly in….to the table!!! Window view. When the African American families came in the gave them seats in the back no frontal window view only Latino s and yours truly only because I applied pressure to the manager in front of other customers….wow… I told two different waiters to tell the manager I wanted to make a complaint about the distasteful service being displayed by her management. Her name was Amanda.. She never came to the table once to talk… After being informed twice..Ive been to a lot of restaurants and I’ve never seen anything like this…I wasn’t looking for anything free.. It was the respect and consideration a customer should feel when they come to your place of establishment not being promoted….I’m never eating there again…I will be calling cooperate Monday ASAP….
    Again this isn’t an attack against my Latino brothers and sister… Who are some of my closest associates who know my heart so does the most high.
    Sometimes we as people of color lose sight of the struggle to be treated as equal and some chose to embrace separatism to be accepted by the majority. But to the majority you will always be minority….

  14. I went to the ihop at South Padre Island at Greenwood and this is the second time we heard profanity coming from the kitchen area. It is an awkward situation when you are with family.Also, a hair was found on my tea glass. Hopefully this matter will be resolved. Thank You
    Sergio Duenes

  15. Hello, I live in west chester ohio and have 2 ihop reasteraunts in the area, one off cox road, 45069 and one in mason Ohio, I have went to both many time, On Cox road the restaurant out of about 15 time has not one time gotten a order correct, missing items, or mixed up order, with only 6 tables active takes over 40 minutes to get breakfast items, last week i went and ordered a sausage gravy and biscuit, it came out and had a lik sausage broken in 4 parts dropped on top and they said this is sausage gravy, the gravy was hard and congealed. Eggs over cooked or under cooked. at time the serving portions are pitiful, three weeks ago went and the child’s meals was the same size and proportion as the adult meals. To date I have becomes accustomed to having the manager come over and discuss the experience and then crediting back half the check do to the poor service and food preparations. This is the similar tot he one in mason. Now the interesting part, I went to Sever ville Tenn, and went to a ihop and it was the a great place, i ordered the same as i order here at these locations, and was wonderfully surprised, food was prepared well, proportions was excellent, and the food was hot when it hit the table, Any way you can get the manager from there to come and train the local ones? I have eaten at a ihop for years in Florida in Clear water and was great, I have been so disappointed in these here that i refuse to go any further, Waffle house , Perkins and Pob Evans puts ihop to shame (at least these two in Mason and West Chester)

  16. The place was busy for a saturday night so we took in consideration for the amount of time we got our food. When we finally got our order the hash browns were cold and the eggs were rubbery. The special with the graham crackers and bannana nut pancakes were really good other then a piece metal in them. The waitress as soon as we got our food way over 45 min of waiting brought our check and did not say I will be your cashier when ready or came to check on our table again. Had to ask another waitress to take pancakes back because of metals and the bus person helped us get someone to take our money. I have never had a problem with this ihop before today and I was very disappointed. Store #2914 in hot springs arkansas had bad food and very displeasing service. Waitress name is 149 Mickie D. I will return to ihop again I will wait awhile before I do. Thank you.

  17. I was at IHOP at Zion cross rd on June 24at 7:30 pm my husband and I. He ordered the jelly donut combo and I ordered the French toast combo. First of all the food was ice cold my husband ordered his eggs over med and got them sunny side up. As he preceded to eat his eggs and hash browns , he started pulling something out his mouth it was a long blonde hair. I started gagin and told my server to get the manager , she told the manager what was going on ,the manager which was Melissa came to the table laughing didn’t see any thing funny she did say she was sorry but still laughing, WHAT KIND OF MANAGEMENT IS THAT, THEY WON’T HAVE TO WORRY ABOUT me GOING TO ANY MORE IHOP

  18. My family and I recently went for a trip to Orlando and stopped by Ihop located at 6005 International Drive, 32819 and had such a bad experience. We were seated in uncomfortable spot right by the area where the waitresses come out with the drinks. But we thought ok lets just sit here or we will have to wait much longer. When we received our order our hash brown were white instead of brown and toasty, the egg whites was without taste and the turnkey bacon was not cooked all the way. I complained to the waitress who in turn brought us new hash brown but it was the same. But it does not stop there we also order harvest pancakes and they looked like kids silver dollar pancakes and worst of all they were not even cooked throughly and my son had to spit it out. Even though we did receive some kind of discount from the manager that we complained to, I felt i needed to submit my comments so you can let the manager know that being that this Ihop is located by many tourist attractions and they should be giving the customers the best experience ever and it is not all about the quantity of customer they receive but the quality of food they serve especially representing Ihop. I love Ihop I always go to my local one in Hialeah located at 1645 W 49th St, 33012 where Toya our waitress always is very attentive and the chefs make sure the food is the very best for their customers.

    Sincerely,

    Sandra Antunez

  19. whats funny is that I had a terrible visit at ihop and emailed them with no response so I emailed them again and in turn I got a phone call that left a message for me to call back today when I called back a man pulled up my complaint and said well he didn’t think they had anything to say how sad an i’m sorry would have been appropriate but if u higher up guys don’t care don’t expect your staff in the stores to care

  20. I visited the location in valley stream NY. I just came from vacation and was feeling for ihop which is only a 5 min drive away from my house. when me and my best friend got there the hostess tried to sit us at a dirty table. I expressed my disgust and she tried to tell me that it wasn’t dirty. there was syrup on the table and the seat and there was still the tip left on the table for the waitress so obviously that table wasn’t ready. finally the bus boy came and cleaned the table and chair. we looked at the menu for 2 min and was ready to order. we sat there for about 10 mins. the whole time I was looking at the manager in hopes he would come to the table. but nope didn’t. so I went up to him and asked him who’s the waiter for the table we were sitting. he pointed on of the waitresses that kept walking back and forth past us. if that’s your table why wouldn’t you tend to us or do your job? she told us Tony was going to do it. Tony was the manager. so I told him that is very unprofessional of her. I got the waitresses name which is Trina. that was very rude, unprofessional and unorganized. this is very distasteful seeing it was so close to my house and the fact I had to leave and go elsewhere where I got better customer service.

  21. We just ate at ihop in Anahein on Harbor. General Manager refused to honor the ihop coupon for buy one get one meal because it was not printed! This is absolutely unacceptable advertising!! Your website advertises the coupon to be shown to cashier on mobile or may be printed. Does not say mandatory printed coupons only. This is not only poor customer service, false, misleading advertising. I will not return and I will now let my friends, family and Internet users now how ihop screws their customers. I was lured in due to the coupon and then was not allowed the discount. Spent over 50.00. Cashier was rude, food edible not great, waiter screwed up the order forgot who ordered what and wait time to get food was poor poor!!! Asked to speak to manager was refused the opportunity and he was in the building!!

  22. Hello There.

    I’m writing to let you know that your restaurant in lougheed mall does not know what customer service is. My visit happened 2 days ago and I’m still upset about it. I wasnt going to write anything but being this upset after the 2 days I think you guys need to know. I never felt more ignored and unappreciated in my life. Every one was rude and not caring what so ever. We order coffee. It wasnt that busy but we didnt get our coffee untill 10 mins we placed the order, she was too busy cleaning the tables. when i ordered my omelet i stated no salsa what so ever they over loaded salsa on the omelet and gave me salsa on the side. The chicken in the omelet was disgusting. It was supposed white meat instead i got pieces of chicken left overs. our server said sorry and asked if i wanted another one. I said no. Manager came not introduced himself and accused me of not liking it when i explained the problem that chicken isnt the quality breast he said oh its not and just took the plate and left last i have seen him. To later give my server receipt so she can tell me that my meal was taken care off.. Manager made me feel like its my fault and I was a brat for not liking it. I never had this happen before. When i came to ask for his name Asian cashier ( not having a name tag ) told me she cant tell me. I was simply shocked the way I was treated. I will never come back and I will be sharing this story because of the lack of costumer service. People like that shouldn’t even be in this industy

  23. My mother was visiting from NY and I took her to one of our Favorite places from NY which is IHOP. We went to the one in New Bern. Our waitress was mad at the hostess from the start and had an “I don’t care attitude from the start”, We felt rushed in ordering our food as she wanted to know what we wanted the moment we sat down- we asked for a few minutes. After we ordered she disappeared for like 15 minutes, meanwhile we were seated so that I could see the food come up. By the time she finally came from a back room with other wait staff and served us our food- it was luke warm, drowned in whip cream, no butter was offered and said that our bacon would be a few more minutes( we both had the briosh berries) Our bacon arrived by the time we were almost done with our meal and it was burnt. We ordered pancakes and egg whites to go for my son- when she brought that our she gave us our check $26.61- we went up to pay and got told to wait someone would be there soon. After about 5 minutes someone showed up and the waitress was chatting in her ear. They took the receipt and money and kept the receipt, they said that they needed it for their records. By the time we got home we were all in the bathroom throwing up. It was the food from your store. I was truly looking forward to making this IHOP a regular stop like I had in NY- but there is no way I would ever step back into that place. Something needs to be done about it.

  24. Worst experience ever !! Ihop in Woodbridge va on smoketown.
    nobody ever waited on us only sat us down ,, crazy
    And food was gross , my 30 dollars down the drain , next weekend
    Panera bread for sure ! Even McDonald’s is a thousand times better !!

  25. My family visited IHOP in Scottsdale AZ. Had really bad experience.
    We were asked to be seated , no cleaning on table, no one to take order . People who came later than us were taken order. We asked that we are ready to place order and need to check out soon.
    Yet after 10 min no one showed up. Finally we left the place out of frustration. No courtesy to inquire why we are leaving. Never going to visit IHOP again

  26. I took my mother and family to eat at IHOP in Kenner,LA. My server name was Chris to nice to be working at this restaraunt. The food,lord we asked for turkey sausage the cook fried pork sausage. Not only wss it the wring sausage. The meat was hot on te outside and ice cold on the inside. The server brought it to the attention of the mgr. Not once did the mgr come to my table. My server had them to fry turkey sausage. After they finally got my order halfway straight. I made an order to go. I ordered my husband banana pancakes to go. Another server tried to asissist my servver by bring te order to my table. My mom told te young lady no thats not our order. She walked around to 4 tables asking the people if tis was their order. Finally she asked someone else where is table 3. When the lady pointed to my table. I was extremly pissed. I asked for the mgr. The mgr came to the register, asked me. i told him everything about the sausage and my to go order. He blamed everything on the server not the cook. I stopped patronizing the Kenner restaraunt because they are never consistant. You can never get good food or service. IHOP spend millions of dollars on advertisement to have this type of stuff going on at this place. I stopped going here years ago. I live closer to tis one than the Metairie establishment. People work hard for their money. I SHOULD NOT BE PISSED OF TO SPEND MY MONEY!!! I don’t know if the owners care about what the public feel about this place. People are talking and when word of mouth get around people will not patronize this place. I spent $31.69. I AM NOT HAPPY!! I could have given my money to Dennys and been very, very satified. Times are hard and people want to spend money and enjoy their food. The mgr Hashim was not at all concerned about the un-cooked meat. He wanted to blame the server. Even after he said the server was new. So now your mgr tells me, he has a in-experianced server. I thought my server Chris was the best server I evet had at that location. IHOP HAS A SERIOS PROBLEM AT THIS LOCATION? I donated money and got jacked ip food. I really hope you guys listen to customers. I was at the Kennet location on 10/26/13 from 10:00 pm until 11:07 pm.

  27. Today was the worse food & service at the i hop #1552 in alb. nm.
    First there was only three of the cokes working or out, then it took 15 to take the order then 25 min to get the order which the food was over or under cooked. Then to top it all off they didnt have everything to cook it the way it should be served. Then to add more salt to the wound they over charged me which the manager was as rude ever and I had to write it and show her the difference. It was a total waste of my money and time and I posted the experience on my facebook page. The place wasnt busy now I know why. I should get refunded for the worse drinks and food we had and our time.

  28. Horrible wait time, over 1 hour and 40 minutes at IHOP on South Western in Amarillo, TX. Evening shift manager sat behind reception the entire time, did not log new, undertrained wait person so food was not in computer, no drinks. Two other couples were there longer than we were.

  29. My Fiance and I stopped by to eat at our local ihop in Fredericksburg Va. It was very late about 3am we had just got back from visiting family in another state and we were looking for a good warm meal. BUT I WILL NEVER RETURN TO IHOP AGAIN! The Employee’s were ALL so Disrespectful Loud towards each other unprofessional TOO MUCH WAS GOING ON! So we ask to be moved away from the entrance area and sat near the kitchen. HOWEVER that was no good either. Some male employees were play fighting, our waitress was so unproper, a male employee was walking around with rolled up toilet paper in his nose because it was bleeding and was walking in and out of the kitchen like it was nothing. He later came 2tables away from us to pick up dishes and clean the table when he suddenly started a dry nasty cough all over the table and dishes. At this point i couldnt even enjoy my drink or food. Once we got the check it took 15minutes for her to come pick up the cash. At this point we were really iritated and ready to go but even leaving was a struggle there. MADE IHOP LOOK TERRRRRRIBLE.

  30. I am REALLY disappointed that IHOP isn’t offering the seasonal gingerbread hot chocolate this year. Last year after I had it for the first time, I actually made a special visit to IHOP to get it again. And I had 2 cups (no free refills). This year you have something different. I’m sure it’s just fine but I really miss the gingerbread hot chocolate.

  31. Recently stopped at an ihop on 31st and s memorial street in tulsa ok. Right after we were seated, two employees started to argue. One of the employees was trying to be professional but the second employee was saying rude remarks and being very unprofessional to the other employee. This was done right in front of the customers.

  32. Ok so seated in 5 min…greeted…15 min…order received…25 min later as others around us arrived after us greeted and received their order before us….never again…also got excusses – they let staff go.really on a sunday, at lunch…not a ( im sorry)

  33. Ok … Get to the restaurant open-minded and planning to have a good time . First off one of the staff members came to us as we were seated and told us to control ourselves. Then she proceeds to tell one of the waiters to handle us… excuse my language but.. The Fuck ? I’m not the one to fuck with . So i continue my evening and try to be as polite as possible . (Long wait times, & horrible customer service really tests my patience…) We leave and i make the mistake of thinks my friend paid for my food . I return and pay and then (when i get home) the relization sets in that she charged me more than my other guest (who had the exact same thing.) I called and asked about my bill . They said hold on and never came back . I called back 3 more times before finally speaking to a manager and being met with a DISRESPECTFUL , DEMEANING ATTITUDE was told basically told , go fuck yourself. I can honestly say my first time back at IHOP was a reminder why i stopped going there ….

  34. I visited the IHOP in Prattville, Alabama around 12:30 am. They were out of all food except breakfast food. This is unacceptable for a chain restaurant. I need someone from IHop to contact me.

  35. Location in Irving, Texas. Me and my family were dining there on a Saturday evening. We were just seated at a booth. Not even 5 mins after being seated, a Waitress came by our table and said to my husband,”I hope you do not think you are the father, THAT baby looks nothing like you”. HELLO…. Me and my husbands mouth dropped! We were so shocked, how she just shouted that out so loud. You just had to be there. The other waitress heard her, and seemed a bit embarrassed. Now, I am AA and my husband is Bosnian, and the waitress was Caucasion, so you do the math…. I will be contacting cooperate in this matter. So sad how our world is.

  36. I was just at your new location on old country rd in west bury New York and I had a horrible experience. I put my name on the waiting list and clearly stated six adults and one child with a stroller. I was not told at that time that a stroller could not be accommodated. I waited the 30 minutes with my guests. Once my name was called, my guest and I went to the counter to be seated. I was then told that my child’s stroller was a fire hazard and we needed to remove her and put her in a high chair. My daughter is not old enough for a high chair, which is what I told the manager Willis. He then stated to my guests and I that restaurants are not made for strollers. This, I feel, is completely ridiculous, considering two weekends ago I attended the same location and was seated, with my stroller, in the back corner. I told the manager Willis this as well and he just continued to stare at my guest and I and state that strollers have no place in a restaurant. Several other guests that were waiting to be seated, at this point, began to state to Willis and the other employees that there should be a sign to state this policy and how unfair it was for us to wait this long to not be seated. My guest and I left extremely embarrassed and with a vary bad taste in our mouths. My guests stated that they will never again go to an IHOP, especially this location. I love IHOP and have never had any issues with your locations but as of this point I am extremely disappointed with our treatment and refuse to every come back to one of your locations. I felt ostracized and neglected just because I have a child. This is something I have never felt before and my husband and I are frequent restaurant visitors and we have never had an experience like this before. I needed to let you know because I am extremely disappointed with your locations policies and attitudes toward adults with children.

  37. I am sitting here in the Midvale, Utah on 1300 east. I have been sittong here for about 30 minutes watching the employees on and off the clock along side the who I would assume be the manager. As they all huddle behind the partition I see 4 dirty tables with dishes, food all over the floor and customers calling out to get service. The manager standing at the service counter with her foot up on the bottom shelf and just tolerates this poor service. Unfortunately management like this makes big companys like IHOP a poor customer service record. Unfortunately after this visit O wpnt be back to this location even of its 5 mins away from my house.

  38. We have enjoyed many good meals at IHop. Several years ago, the local IHop changed managers several times, till we had to quit going there. It was no longer clean. Another manager, it took 45 minutes from the time we were waited on till we were served the food. The poor little waitress was so embarrassed she kept coming back to assure us it was being prepared. (However, the manager apologized and only charged 1/2 price.) Next, another manager, and we tried again. The scrambled eggs were burnt and the bacon nearly raw. It was no wonder the parking lot was usually empty. After waiting another couple of years, we noticed there were cars in the lot so we went back. The food was good.
    Now, yesterday, a small stupid thing happened. We had received a $25 gift certificate for IHop for Christmas, so we decided to use it. The service was great, the waitress helpful and friendly, the food was good and we were satisfied. It was only $20 for two so we listed a 15% tip of $3 on the bill to equal $23. The waitress took the billing with the $25 gift card and never came back. We waited a few minutes and then asked another waiter where she was. He found her and she came out from the kitchen asking “what’s wrong”. My husband asked where the card was. She said very loudly “Is there a problem?”. I mentioned the change and she responded that it was only a couple of dollars!. We were shocked–granted that the $2.00 was not a life-threatening crisis, but what if it had been a $50 gift card?? My husband was properly embarrassed and said that it was okay and we left. I was angry about the attitude (not the money). I asked my husband, and he agreed that he did not want to go back there ever again. Sorry, but if it is policy not to return cash or credit on a gift card, she should have told us. We have used many gift cards and if our bill was under the amount, they have always used the gift card and then adjusted the balance amount on the gift card to be worth the amount of the change so we could use it. Either your employees need to be instructed on gift card procedures, or they (or management) is practicing cheating the public.

  39. A group of musicians (guitar, drums, harmonica) came into your South Oklahoma City (I-240 & Santa Fe) restaurant to practice this evening! I came here to eat, study, & have coffee, as I often do, & was not expecting the distraction or the noise. I was not offended by the content or music, and none of the musicians were out of line, but I don’t believe I-Hop is the appropriate venue for band practice. Your thoughts?

  40. Me and my girlfriend were out on a late night date and decided to stop by the Ihop after leaving the river rink. We waited to be seated for several mins, even making eye contact with the hostess a few times only to have her roll her eyes at us. Then another couple came entered and we were immediately seated. Within a few mins the couple (sitting behind us) orders were taken and 15 mins later their food was brought out. Our menus were down 30 secs after being seated so we were looking ready. We sat for another 10 mins even noticing a family standing at the door not being seated at all. Oh did I mention the staff was (black) the couple behind us that was served was (black) My and my girl friend are (white) and the family at the door was (white). It’s pretty damn obvious the staff here is definitely (Racist). I work in customer service and if I ever treated someone, anyone like that, I would be fired on the spot. If you hate people, and your job, than they should be removed from that position to make room for people that want to work. I will never go there again. I think in a good way it’s better that we didn’t get served, I don’t like spit, dirt, and hair in my food. It just makes me sad that everyone fights for equality, and to be treated right without discrimination, only to have people like this to keep that frame of mind going. It’s scary to know people like this are able to work in the customer service field. Back round checks, and a better evaluation should be a must if you want a business to survive.

  41. Hello,
    I’d like to give praise, applause and a hats off to the 2 waitresses, bus guy, cooks and manager of the Sandy Springs, Ga. IHOP. My friend, Margaret Yates and I were literally stranded in the horrible freak of Mother Nature snow/ice storm dropped in the metro Atlanta, Ga. area on Tues. Jan. 28th. After sitting in traffic some 5 1/2 hrs. we finally were given the chance to turn off that major traffic snarl and ended up at the IHOP in Sandy Springs, Ga.. Thank goodness they are open 24 hrs. We were ushered to a small off to the side eating area. We had a nice dinner and were told we could and should spend the night there due to the tragic weather/road conditions which were continually getting worse as hrs. went by. We and I believe 12 others spent the night in that room. Watched the sun come up the next morning. We all ordered 3 meals and paid for them while there. When leaving the next day, we thanked everyone we saw who helped wait on us while there. The staff were all in to their 3rd shift as the other staff members could not get to work due to the road conditions. They never skipped a beat, always had a smile and literally treated us like family. I cannot say enough good things about them. We complimented the manager and told her she had a wonderful crew. Altho it was a nightmare for us traveling or trying to. IHOP turned the experience into a wonderful time while there.

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