Contact Ice.com Customer Service

Contacting Ice.com Customer Service Center

Ice.com offers fashion jewelry for customers who want the sparkle of gems without the price tag associated with high-end pieces. The company was established in 1999 as an offline jewelry store. According to the company bio, Ice.com was one of the first bricks and mortar companies to delve into eCommerce. The company has been mentioned in the Wall Street Journal and on the Ellen Show.

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Contact Info:

Phone Contact Numbers

The Ice.com customer service department is open from 10 a.m. to 7 p.m. Monday to Friday EST. There are no customer service hours on the weekends. The customer service department is available for customers in the US and Canada at the same phone number.

• Customer Service: 1-800-539-3580
• Fax: 1-800-393-4925

Mailing Address

The mailing address for Ice.com customer service and returns is the same in the United States. Customers who need to contact customer service in Canada should use the Canadian address. Change the Attn line to Customer Returns if you are sending a package.

Ice.com Attn: Customer Service1083 State Rt. 9Champlain, NY 12919

Or

Ice.com Attn: Customer Service4058 Jean Talon W. Ste. 100Montreal, Quebec H4P 1V5

Official Website

The Ice.com official website is available at http://www.ice.com. The website is a sales portal, so you will immediately see large pictures of the latest and most popular styles. If you need to check on the status of your order, log in to your account using the Sign In link at the top of the page. You can also click the Help button at the top of the page to access a customer support page at http://www.ice.com/ice-store/store/ice/customer-service/customer-service.do.

Customer Service Email

You can contact Ice.com customer service from the official website using the contact form at http://www.ice.com/ice-store/store/ice/customer-service/contact-us.do. According to the contact form it can take up to two business days for customer service to answer your email. Double check your email address and phone number on the form to ensure the customer service team has the correct information to contact you.

Our Experience

We called the Ice.com customer service number and the call was answered by an automated system. You can press 1 for a sales associate, 2 for credit cards, 3 for order information, 4 for returns and refunds or 5 to reach an associate immediately. You will be placed on hold for the next available agent. We waited on hold for more than three minutes before the call was finally answered by a customer service agent who quickly checked to see if a style was available in our size.