Contact Hy-Vee Customer Service

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Contacting Hy-Vee Customer Service Center

Hy-Vee is a grocery store chain located in the Midwest United States. There are at least 230 stores located in just eight states. The company was started in 1930 by David Vredenburg and Charles Hyde with one store in Iowa. Today there are more than 50,000 people on the payroll.

Contact Info:

Customers have the ability to contact the customer service department in various fashions. The customer support team is available by traditional mail, email, phone and through social media.

Phone Contact Number

The Hy-Vee customer service staff is available for customer calls between 9 AM and 4 PM Monday to Friday.

  • Hy-Vee Phone Number: 1-800-289-8343
  • Corporate: 1-515-267-2800

Mailing Address

Hy-Vee Inc5820 Westown PkwyWest Des Moines, IA 50266

Official Website

Customers can benefit from visiting the official Hy-Vee website in several manners. You can register for an online account, check out the latest grocery circular and more on the official website located at http://www.hy-vee.com. Additional sections of the website designed specifically for customers include ideas relating to meal solutions, customer resources and the location assistance portal.

Social Media

Hy-Vee fully embraces customers through social media. This is a powerful tool to keep the conversation going and to keep communication line open between the company and the customer base. The available social media hubs available include:

Customer Service Email

When we sent an email to the customer service department, we wanted information relating to the deli preparation area. In particular, we wanted to know if the deli prep area was free of know allergens and do the employees prepare meals in a safe manner. There was no indication as to when the customer support team will respond to our questions and concerns. We will update you when we receive a response. Additional customer service contact forms include:

Our Experience

We love companies that place the needs of the customer before the needs of the company. Without the customer, there would not be a need for any business. This is what we expected when we contacted Hy-Vee. What we received left little to the imagination. The first thing we encountered was a personalized greeting from the customer care agent stating they would answer our call within a few short minutes. After waiting more than 5, the call took a different path. The automated response system wanted customers to leave a message. The message explained someone would return our call.

This is not what customer care is about. We called and expected to speak with a live agent and we didn’t. Our overall experience was not the best, was yours? We would love to hear your story in the comment section below.

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5 Comments on “Contact Hy-Vee Customer Service
  1. To whom it may concern..I have been a customer of HyVee for almost 40 years, primarily at the
    Urbandale store and it’s 3 previous locations….for many reasons, not the least of which is the employees.
    I have noticed a potential problem at your beautiful new store. The yogurt case is located adjacent
    to the doors that the vendors use to move their product into the store. I visit this section every week. There
    are times when they come through those doors at a high rate of speed..you have to be very watchful. I feel
    as though I’m in their way…I certainly don’t want to interfere with someone’s work! There may be no
    alternative exit/entrance, but I wonder if perhaps larger windows in those doors would help them to be
    aware of customers standing in that location? …Just a thought. Anything you could do to alleviate this
    situation would be greatly appreciated.
    A loyal customer…..Sue Carlson

  2. I wanted to compliment you on your very helpful employee, Chris Peterson who is in the Garden Center at Store 01890. We needed to exchange two Hibiscus bushes that failed to grow. Chris was so pleasant and accommodating. This was in direct contrast to the garden employee at your store at Grand and EP True. When we needed to return a plant there, she tried to make it as difficult as possible. Chris is the perfect example of a “helpful smile in every aisle.” We will return to his store very often.


  3. I am addicted to HyVee bite size tostado chips. All of a sudden they are not available anymore – in their place is a smaller bag, higher priced bite size tortilla chips. Not realizing the different TYPE of chip, just noticing the smaller bag and higher price, one day they were marked down a bit because of a soon to expire date, I bought 6 bags. One bag had a glob of chips all glued together consisting of at least 2 ounces of un-edible mistake, but I still paid for it. Another bag was 1/3 crumbled chips, which normally I don’t mind some being crumbled but NOT 1/3 of the bag!!!! Just sayin’…..I’m terribly disappointed in the new poor quality of something I’ve enjoyed for years from HyVee.

  4. My “go to” store is the Hy-Vee on 23rd Street in Independence, MO. When I need something in Customer Service I always hope Sue is there. She is absolutely wonderful! I have never seen her without a smile on her face. When I have a “stupid question” she is NEVER condescending. Her attitude is fantastic. She is a very hard worker. Her customer service is truly exemplary. It’s obvious she enjoys her job. I would love to see her get a raise, as she sincerely deserves it!

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