hy-vee

Contact Hy-Vee Customer Service

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Contacting Hy-Vee Customer Service Center

Hy-Vee is a grocery store chain located in the Midwest United States. There are at least 230 stores located in just eight states. The company was started in 1930 by David Vredenburg and Charles Hyde with one store in Iowa. Today there are more than 50,000 people on the payroll.

Contact Info:

Customers have the ability to contact the customer service department in various fashions. The customer support team is available by traditional mail, email, phone and through social media.

Phone Contact Number

The Hy-Vee customer service staff is available for customer calls between 9 AM and 4 PM Monday to Friday.

  • Hy-Vee Phone Number: 1-800-289-8343
  • Corporate: 1-515-267-2800

Mailing Address

Hy-Vee Inc5820 Westown PkwyWest Des Moines, IA 50266

Official Website

Customers can benefit from visiting the official Hy-Vee website in several manners. You can register for an online account, check out the latest grocery circular and more on the official website located at http://www.hy-vee.com. Additional sections of the website designed specifically for customers include ideas relating to meal solutions, customer resources and the location assistance portal.

Social Media

Hy-Vee fully embraces customers through social media. This is a powerful tool to keep the conversation going and to keep communication line open between the company and the customer base. The available social media hubs available include:

Customer Service Email

When we sent an email to the customer service department, we wanted information relating to the deli preparation area. In particular, we wanted to know if the deli prep area was free of know allergens and do the employees prepare meals in a safe manner. There was no indication as to when the customer support team will respond to our questions and concerns. We will update you when we receive a response. Additional customer service contact forms include:

Our Experience

We love companies that place the needs of the customer before the needs of the company. Without the customer, there would not be a need for any business. This is what we expected when we contacted Hy-Vee. What we received left little to the imagination. The first thing we encountered was a personalized greeting from the customer care agent stating they would answer our call within a few short minutes. After waiting more than 5, the call took a different path. The automated response system wanted customers to leave a message. The message explained someone would return our call.

This is not what customer care is about. We called and expected to speak with a live agent and we didn’t. Our overall experience was not the best, was yours? We would love to hear your story in the comment section below.

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