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Contact Huggies Customer Service

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Contacting Huggies Customer Service Center

Huggies is a household name for moms a new and old. Diapers, wipes, swim pants and training pants are all available from the company. Huggies is a Kimberly Clark company established in 1968, but the public wasn’t given the opportunity to purchase the diapers until 10 years later after testing was complete. Today Huggies is one of the most popular names in diapers and wipes.

Contact Info:

Huggies can be found in more than 150 countries, which means lots of contact information. We’ve chosen to add US contacts for Huggies customer service and some corporate information, where beneficial.

Phone Contact Number

From 8 AM to 4 PM Monday to Friday (CT) Huggies specialists are available to answer consumer calls about products.

  • Huggies Phone Number: 1-877-648-2484

If you’d rather talk directly with the parent company, agents are available during the same hours as Huggies customer service.

  • Corporate: 1-888-525-8388

Mailing Address

We found the same mailing address on both the Kimberly Clark website and the Huggies website. You can write your letter to Huggies customer service at:

Kimberly Clark CorporationDept INTPO Box 2020Neenah, WI 54957

Official Website

The Huggies website where moms go to find out exciting news about Huggies diapers is located at http://www.huggies.com. The corporate site for Kimberly Clark, the parent company behind Huggies, is located at https://www.ask.kimberly-clark.com. The information on the corporate site is more business in nature, while the Huggies site is geared toward mom and baby. You don’t have to wait until baby is born to visit the Huggies website to take advantage of information and coupons. There is a pregnancy page and coupons are available to everyone.

Social Media

The big two social media sites are Facebook and Twitter. Both work well for customer service purposes, but each offers a different style of interaction. Huggies customer service is available on both pages.

Customer Service Email

Without a doubt, contacting the Huggies customer service department by email is the simplest way to voice your concern, opinion, compliment or question. You can fill out the contact form on the Huggies page, but there is no email address you can use offsite to contact an agent.

Our Experience

When we called the customer support team, we were delighted to have the ability to speak with a live agent in under 90 seconds. Did Huggies have an automated system? Yes, but it offered few options; one being for the customer care department. The agent who answered our call was pleasant and helpful. By the end of the call, we are delighted to report, our questions and concerns were addressed. This is what customer service is all about. Do you have a great customer service story? Please share your thoughts below.

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Rating: 2.0/5 (4 votes cast)
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13 Comments on “Contact Huggies Customer Service
  1. I like huggies, but I just got a box of what I thought was regular huggies diapers it was the “guarantied fit” my son leaked poop though them. Not just one time or two but every time ( he was cutting teeth) I am sick of huggies “guaranteeing” things

  2. Hi Huggins team I write this coz I am dissapointed as far
    As huggies goes,I have been useing huggies with my twins almost from birth and on the 18th of April they turned a 1year. So my problem is that the naPpies are leaking can’t keep them on to long then everything is wet including their cloths. And we can’t just waste nappies twins are ecspensivejust imagen for yourselfs thanx for reading and hope to hear from you soon

    Kind regards
    Angelique van Loggenberg

  3. Hi. I have just purchased a large pack of Huggies Gold Green Bag for my 11 month old son. He wets through within an hour depending on how much he has had to drink. It seems to go right through the nappy, not just leaking out of the sides. Previously when I used your nappies he ended up with silicone type balls stuck to his bottom which seems to have been released from the lining of the nappy.

  4. Ur diper stink I have a 3 month old and he goes right threw them I will not be buying buggies ever again I use to love them when my daughter was born 12 years ago now there not so good

  5. I have been buying Huggies since my one year old was born and the passed like 7 boxes I’ve bought the diaper Velcro straps have been tearing right off when i change my baby’s diaper and I’m no too happy I’ve wasted my money not only have I wasted my money my baby is uncomfortable because when they break at the strap while she’s wearing them so she has a saggy diaper and she cannot wear any other kind of diaper because she gets bloody rashes from them… I will be calling and making a complaint about this issue because I Am not satisfied and neither is my baby

  6. I recently tried for a second time ti signup for rewards. I carefully followed the requirements only to have i kicked out by the system. It sucks. also I too have have experienced the tabs ripping off in my gentle hands. please fix these issues and offer sign ups over the phone as well. Thanks

  7. Just Opened huggies wipes in the hard plastic container, went to use them and there is black mold on the wipes…. Will not be using huggies anymore makes me wonder since ive been using huggies diapers and wipes how much more i havent caught.

  8. Hi there! ive recently switched to huggies gold for boys, i love them, but my last nappies that i bought the sticker breaks off loose on all the nappies on the 1 side thats so dissapointing

  9. The most recent box of huggies snug & dry ive purchased has been making large welps on my daughter. Ive used these before and had no problem with them, but after my experience ive seen other parents also having the same issue.
    Will never again be using huggies. We are highly upset.

  10. I have recently purchased a pack of huggies to my disappointment in the pack of 44 size 5 there was only 2 nappies that had the sticky strips all the rest have none, so I’m now using sticky tape to secure the nappy……

  11. I hate the diapers!! My daughter has had multiple blow outs in them and ruined outfits because of them. I would not recommend them to any of my friends.. Go with pampers!

  12. I recently bought a pack of Huggies for boys, my baby used it for about a week, and it was terrible!!! His bottom was never dry and he got a terrible nappy rash from using this product.

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