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Contact HUD Customer Service

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Contacting HUD Customer Service Center

HUD, also known as the Department of Housing and Urban Development, provides shelter assistance and home-buying aid for low-income or income-qualified US residents. The main HUD website can help navigate the visitor to the correct information for a specific locality where application must be made for service. HUD operates on a federal level, but all money is based on local income limits and need.

Contact Info:

Phone Contact Numbers

The main phone number for HUD customer service connects the caller with the office in Washington, DC. This number will NOT help you apply for local HUD assistance, but if there is a problem on a local level this agency may be able to help.

  • HUD – Main Office: 1-202-708-1112
  • HUD – Main Office (TTY): 1-202-708-1455

There are various programs operating under the HUD umbrella. Here are some of the (800) numbers for these programs.

  • FHA Resources: 1-800-225-5342
  • Housing Counseling: 1-800-569-4287
  • Fair Housing Information: 1-800-767-7468
  • Community Improvement: 1-800-998-9999
  • Housing Discrimination: 1-800-669-9777
  • Native American Programs: 1-800-735-3239
  • Policies and Research: 1-800-245-2691
  • Directives: 1-800-767-7468
  • Fraud: 1-800-347-3735
  • HUD Business Partners Support Center: 1-800-697-6967

Mailing Address

US Department of Housing and Urban Development
451 7th St. SW
Washington, DC 20410

Official Website

The official website for HUD is http://www.hud.gov. This site links the consumer to HUD programs, but all programs are operated on a local level. HUD does a great job of describing the programs and helping consumers connect with local agencies. There is quite a lot of detailed information about program qualifications on the official website.

HUD is one of the government departments that operates social media sites and pages for customer support. You can visit the Facebook or Twitter page for more information and news updates.

Customer Service Email

We were unable to find an email address or contact form for HUD. You can use the Facebook and Twitter pages listed above to ask questions or find the contact website for your local HUD office to reach them by email. There are thousands of local HUD offices in the United States.

Our Experience

The HUD customer service line does not allow you to press 0 to transfer the call to a customer service department. If you press 0 your call will be disconnected immediately. You will need a touchtone phone to complete your call. If you do not have a touchtone phone call 1-202-401-0388. You must choose one of the nine options or your call will be disconnected. We were unable to reach a customer service agent on the day we called.

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3 Comments on “Contact HUD Customer Service
  1. I have to file a complaint about the west Chester office in Pa.
    I have tried to call my case worker 40 times in the past 4 days and she has not answered my calls or returned my calls. My housing voucher is up for re-instatement and I had to get a friend to take me over there to deliver the paper work because the so called fax number did not work!!! We went into the office and no one wanted to see me or answer my questions so I did leave my paper work so I can get my renewal. Both of the case workers are horrible to not see me. They were there but they are not doing there jobs!! They really do not give a damn about anything. Someone needs to look into this – why people like this are not doing there jobs. Thanks

  2. I am trying to get in tough with HUD regarding another unfair increase from he housing authority. I am a senior with multiple disabilities: congestive heart failure exacerbation, crippled with scoliosis, have spinal stenosis, colitis, diabetes, hypertension, nerve damage and I have very serious financial problems and need to talk to someone in HUD about these unfair rent increases and monies I just do not have. The people at the housing authority treat me so terribly that there is no point in trying to talk to them any more, so I am trying to get in touch with HUD. I have not been able to get through to HUD as their fax number does not work and their emails do not work. I don’t know what I’m going to do.

  3. Dear “HUD Customer Service”
    my concern are a bout our safety,a House Such as ours should have a back doors, and we don’t to me it unsafe because of our disability we will not be able to climb out of that back window, if a fire start in the kitchen, and our bed room is in the back, i have an iron rod from my right hip down to my right ankle, and a torn ligament,with bone rubbing against bone, in my left knee. and a bad spine, with congestive heart failure, i love where i am at,and i don’t want to move, i just want changes, so i will feel safe, we need storm doors, so we can see the “Snakes” before they see us,and other animals. in fount of our door. there are other organization who will add the doors on to our building and it will not cost you _HUD, and it will not cost us,Tenants, not one dime , they also build car -port professional for our community fellowship.that we can sit out side, will you please respond to this comment. thank you Edna Jones

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