Contact HUD Customer Service

Contacting HUD Customer Service Center

HUD, also known as the Department of Housing and Urban Development, provides shelter assistance and home-buying aid for low-income or income-qualified US residents. The main HUD website can help navigate the visitor to the correct information for a specific locality where application must be made for service. HUD operates on a federal level, but all money is based on local income limits and need.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The main phone number for HUD customer service connects the caller with the office in Washington, DC. This number will NOT help you apply for local HUD assistance, but if there is a problem on a local level this agency may be able to help.

  • HUD – Main Office: 1-202-708-1112
  • HUD – Main Office (TTY): 1-202-708-1455

There are various programs operating under the HUD umbrella. Here are some of the (800) numbers for these programs.

  • FHA Resources: 1-800-225-5342
  • Housing Counseling: 1-800-569-4287
  • Fair Housing Information: 1-800-767-7468
  • Community Improvement: 1-800-998-9999
  • Housing Discrimination: 1-800-669-9777
  • Native American Programs: 1-800-735-3239
  • Policies and Research: 1-800-245-2691
  • Directives: 1-800-767-7468
  • Fraud: 1-800-347-3735
  • HUD Business Partners Support Center: 1-800-697-6967

Mailing Address

US Department of Housing and Urban Development
451 7th St. SW
Washington, DC 20410

Official Website

The official website for HUD is This site links the consumer to HUD programs, but all programs are operated on a local level. HUD does a great job of describing the programs and helping consumers connect with local agencies. There is quite a lot of detailed information about program qualifications on the official website.

HUD is one of the government departments that operates social media sites and pages for customer support. You can visit the Facebook or Twitter page for more information and news updates.

Customer Service Email

We were unable to find an email address or contact form for HUD. You can use the Facebook and Twitter pages listed above to ask questions or find the contact website for your local HUD office to reach them by email. There are thousands of local HUD offices in the United States.

Our Experience

The HUD customer service line does not allow you to press 0 to transfer the call to a customer service department. If you press 0 your call will be disconnected immediately. You will need a touchtone phone to complete your call. If you do not have a touchtone phone call 1-202-401-0388. You must choose one of the nine options or your call will be disconnected. We were unable to reach a customer service agent on the day we called.

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8 Comments on “Contact HUD Customer Service
  1. I have to file a complaint about the west Chester office in Pa.
    I have tried to call my case worker 40 times in the past 4 days and she has not answered my calls or returned my calls. My housing voucher is up for re-instatement and I had to get a friend to take me over there to deliver the paper work because the so called fax number did not work!!! We went into the office and no one wanted to see me or answer my questions so I did leave my paper work so I can get my renewal. Both of the case workers are horrible to not see me. They were there but they are not doing there jobs!! They really do not give a damn about anything. Someone needs to look into this – why people like this are not doing there jobs. Thanks

  2. I am trying to get in tough with HUD regarding another unfair increase from he housing authority. I am a senior with multiple disabilities: congestive heart failure exacerbation, crippled with scoliosis, have spinal stenosis, colitis, diabetes, hypertension, nerve damage and I have very serious financial problems and need to talk to someone in HUD about these unfair rent increases and monies I just do not have. The people at the housing authority treat me so terribly that there is no point in trying to talk to them any more, so I am trying to get in touch with HUD. I have not been able to get through to HUD as their fax number does not work and their emails do not work. I don’t know what I’m going to do.

  3. Dear “HUD Customer Service”
    my concern are a bout our safety,a House Such as ours should have a back doors, and we don’t to me it unsafe because of our disability we will not be able to climb out of that back window, if a fire start in the kitchen, and our bed room is in the back, i have an iron rod from my right hip down to my right ankle, and a torn ligament,with bone rubbing against bone, in my left knee. and a bad spine, with congestive heart failure, i love where i am at,and i don’t want to move, i just want changes, so i will feel safe, we need storm doors, so we can see the “Snakes” before they see us,and other animals. in fount of our door. there are other organization who will add the doors on to our building and it will not cost you _HUD, and it will not cost us,Tenants, not one dime , they also build car -port professional for our community fellowship.that we can sit out side, will you please respond to this comment. thank you Edna Jones

  4. Gentleman,

    your sites seem to be well organizeed, but heaven help those who want to get specific info or just a plain # to your customer Service center.

    Why cant you just put out a clear specific customer service number in bold letters, so those wanting to talk to one of your able reps, can do so with out getting ulcers trying to find the right number.

    Thank you.TO.

  5. Is have an issue with the apartments in Tulsa Oklahoma. My daughter has an apartment out there and it’s a two bedroom.I have her kids the apartments know this she has destroyed the apartments and another Peron resident so then they send me a papers to fill out why is she still in this apartment please tell me I see lots of rules broken.My phone number is 918-402-1697 and they have a copy of the paperwork.

  6. I am trying to reach HUD to make a complaint about bed bugs in the building I live in and I am getting nowhere fast. I have made many phone calls and just get another phone number to call. I am TIRED of living with bed bugs. The exterminator comes out and finds the bugs and then we have to wait weeks before they come back, in the meantime we are living with the bugs which are multiplying very quickly. I can’t reach anyone to file a complaint. This is totally CRAZY and not fair.

  7. im now homeless because,i was evicted a week after I paid my daughter $300,for aug 2017,she got mad because I refuse to babysit her 3 kids,i had lights in my name and I receive $735.00 a month

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