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Contact HUD Customer Service

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Contacting HUD Customer Service Center

HUD, also known as the Department of Housing and Urban Development, provides shelter assistance and home-buying aid for low-income or income-qualified US residents. The main HUD website can help navigate the visitor to the correct information for a specific locality where application must be made for service. HUD operates on a federal level, but all money is based on local income limits and need.

Contact Info:

Phone Contact Numbers

The main phone number for HUD customer service connects the caller with the office in Washington, DC. This number will NOT help you apply for local HUD assistance, but if there is a problem on a local level this agency may be able to help.

  • HUD – Main Office: 1-202-708-1112
  • HUD – Main Office (TTY): 1-202-708-1455

There are various programs operating under the HUD umbrella. Here are some of the (800) numbers for these programs.

  • FHA Resources: 1-800-225-5342
  • Housing Counseling: 1-800-569-4287
  • Fair Housing Information: 1-800-767-7468
  • Community Improvement: 1-800-998-9999
  • Housing Discrimination: 1-800-669-9777
  • Native American Programs: 1-800-735-3239
  • Policies and Research: 1-800-245-2691
  • Directives: 1-800-767-7468
  • Fraud: 1-800-347-3735
  • HUD Business Partners Support Center: 1-800-697-6967

Mailing Address

US Department of Housing and Urban Development
451 7th St. SW
Washington, DC 20410

Official Website

The official website for HUD is http://www.hud.gov. This site links the consumer to HUD programs, but all programs are operated on a local level. HUD does a great job of describing the programs and helping consumers connect with local agencies. There is quite a lot of detailed information about program qualifications on the official website.

HUD is one of the government departments that operates social media sites and pages for customer support. You can visit the Facebook or Twitter page for more information and news updates.

Customer Service Email

We were unable to find an email address or contact form for HUD. You can use the Facebook and Twitter pages listed above to ask questions or find the contact website for your local HUD office to reach them by email. There are thousands of local HUD offices in the United States.

Our Experience

The HUD customer service line does not allow you to press 0 to transfer the call to a customer service department. If you press 0 your call will be disconnected immediately. You will need a touchtone phone to complete your call. If you do not have a touchtone phone call 1-202-401-0388. You must choose one of the nine options or your call will be disconnected. We were unable to reach a customer service agent on the day we called.

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One comment on “Contact HUD Customer Service
  1. I have to file a complaint about the west Chester office in Pa.
    I have tried to call my case worker 40 times in the past 4 days and she has not answered my calls or returned my calls. My housing voucher is up for re-instatement and I had to get a friend to take me over there to deliver the paper work because the so called fax number did not work!!! We went into the office and no one wanted to see me or answer my questions so I did leave my paper work so I can get my renewal. Both of the case workers are horrible to not see me. They were there but they are not doing there jobs!! They really do not give a damn about anything. Someone needs to look into this – why people like this are not doing there jobs. Thanks

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