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Contact HSN Customer Service

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Contacting HSN Customer Service Center

HSN, also known as the Home Shopping Network, is an online shopping website connected to a television network. The television network presents new and exciting merchandise in a studio setting where customers can see just how the item works. Many of the items sold on HSN are available on a flexible payment system so the customer does not have to pay for the item in full at the time it is ordered. Customer service contact information is listed at the far bottom of the main website.

Contact Info:

Phone Contact Numbers

HSN offers customer service phone numbers for online orders, phone orders and autoship orders. Choose the appropriate customer service phone number for your comment or concern.

  • Online customer service: 1-800-933-2887
  • Phone customer service: 1-800-284-3900
  • Autoship customer service: 1-800-557-0714
  • Place a new order: 1-800-284-5757
  • TDD: 711
  • Fax: 1-727-872-6559

Mailing Address

Customers have two options for sending letters to HSN by mail. You can choose to address your letter to the customer service department or to a show host in particular.

HSN – Customer Service
P.O. Box 9090
Clearwater, FL 33758

Or

Show Host (Fill in the show host name here)
c/o HSN CA Correspondence
P.O. Box 9090
Clearwater, FL 33758

Official Website

You can find contact information, information on specials and sales and access to your online account at http://www.hsn.com. If you have never ordered from the company, you will need to register for an account before ordering.

Items sold by HSN range from large-scale exercise equipment to beauty and clothing items. There have been some reports of HSN prices being higher than those in stores, but the flexible payment system appears to make up for the difference in price.

Customer Service Email

The customer service email form http://hsn.custhelp.com/app/ask is called HSN Self Service Support. You must enter your email address, feedback or question, category and your phone number before proceeding with your question.

We submitted an email asking whether or not a direct email address was available from the customer service department. We’ll let you know what HSN customer service says.

Our Experience

The customer service phone number is answered by an automated service. We pressed # then 0 and we were asked for our phone number or account number. We pressed 0 again and we were transferred to a representative. The hold time for the call lasted less than 10 seconds. The customer service representative spoke clearly and told us there was no email address for customer service.

The email inquiry resulted in a 10 hour turn around. Instead of receiveing an automated response, we received a response from a customer service agent. To an extent, the representative answered our question. They mainly explained that we should visit the HSN FAQs here: http://www.hsn.com/cs/faqs/default.aspx or call customer service in order to have our questions and concerns answered. See the communication below:

From:
Date: Sat, Mar 24, 2012 at 9:10 PM
Subject: Re: Reply Required – Contacts (03/24/2012 3:09:39 PM) *
To: Richard B

Hello Mr. Banks,

Thank you for your inquiry regarding our email address for Customer Service. You may address any concerns to this email address. Please understand, not all concerns can be taken care of via email for security reasons and need to be handled on the phone by verifying security information.

Sincerely,

Cindy
hsn.com Customer Service

For quick answers to your questions anytime, go to:

http://www.hsn.com/cs/faqs/default.aspx

or you may call us at 1-800-933-2887 from 8 a.m. – 1 a.m., Eastern Time.

On 3/24/2012 11:10 AM, Richard B wrote:

Is there is direct email address for customer service?

HSN is a based upon customer service. When we contacted a representative, our experience was positive and pleasant. Did your experience stack up to ours? Shout out and share your thoughts with us.

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Rating: 1.7/5 (3 votes cast)
Contact HSN Customer Service, 1.7 out of 5 based on 3 ratings
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14 Comments on “Contact HSN Customer Service
  1. I TRIED TO GET A LIVE PERSON TO TALK TO ..I AM A NEW
    CUSTOMER..I NEEDED TO ASK AN IMPORTANT QUESTION RE:WHAT
    I ORDERED TODAY RE: BILLING … THERE IS NO ONE TO ASK
    A QUESTION TO ..THOUGHT YOU WERE OPENED 24 HOURS A DAY
    YOU SHOULD HAVE SOMEONE THERE TO SPEAK TO …NOT JUST FOR
    ORDER…. WHERE IS CUSTOMER SERVICE….

  2. i wish to purchase an electronic sewing machine-singer feather weight, can u send me the price in rupee, nd hw can i buy, where is this shop etc

  3. The order that I placed was confirmed through an email. On 12/17/12, my account was charged. An email confirmed that my item had been shipped with second day air. It should have arrived by the 19th or 20th. It did not. I called and was assured it will arrive on the 21st. It did not. I called again and was assured by a supervisor that it had shipped and would arrive by the 24th. It did not. It said instead on their website that it was now on back order. It seems to me that they had lied the whole time to me. It is outrageous thatg they can just say that we did not ship it because we do not have the item you order. I am not mad as my husband warned me that HSN is not a reliable company to deal with. I just want the item that I ordered through this website.

  4. I tried to e-mail Customer Service three times and every time my e-mail froze. I was unable to remove the “FRequired Information Is Missing” pop-up w/o hitting “refresh,” which deleted the e-mail. Problem was, the boxes did not appear where I was to enter the information! HSN has the WORST website. It is frustrating and 100% unsatisfactory and unacceptable. because of this, I will never shop with HSN again.

  5. This is my SECOND REQUEST -Please delete my e-mail address from my account. I do not want to received e-mails from HSN daily.

  6. WOW…I am so disappointed with HSN…I ordered a cell phone 2 weeks ago…Not knowing that they didn’t have my latest credit card number on file, my order was declined and I had no idea until today, 4/8/13…..I never got a customer service call from a rep…….something that could have been settled on the spot……So I was thinking, relax, they said I would receive it in 7-14 business days so I wasn’t sweating it until today……They could have given me a courtesy call after all of the $1,000s of dollars I’ve spent with HSN over the last 5 years or so….Now I have lost the cell phone without getting a replacement offer…I’m done with HSN…..I can shop elsewhere…..and get treated better…..like QVC……I’ve been with them for over 5 years as well and never got treated like this……Bad Business Practices……and the rep today was saying yeah, and nothing else…….I’m pissed and I’m moving on……If I owed them money, I would have gotten a 1 (800) call from them every night…..

  7. Well you got me.you promote the semi tablet and even though I like buying things from hsn, this has got be the worse piece of garbage ever. Please for the sake of HSN, don’t continue to sell’ this worthless gear. I am stuck with it until I can maybe pawn it. It is a lousy, slow tiring, malfunctioning, tablet. You should extend to return time , thanks for nothing and enjoy my money. Because I won’t be buying anything else.

  8. Caution to customers on Cosmetic Armoire…. Front mirror fell off on my 10 year old grandchild. Armoire was installed properly, mirror just fell out of frame. This mirror is very heavy and could seriously injure a small child. If you have one, problem can easily be solved by buying a corner metal strap from Lowes and screwing it to the frame on all four corners. This has been reported to HSN as well as the manufactor Mirrotek International. Still a happy customer with HSN and their customer service.

  9. I ordered the item number 090-758 prog.lights w/remote and was toldit would arrive on November 22,2014 it did not. I spoke to a Rep. and again was told I would receive it on the 24 of Nov. I am still waiting for my lights. I am irritated with HSN for lying to me and not being upfront with me as to when I would be getting this item Never again will I ordered from them again!!!! They sure wasted no time in charging my credit card Mad as Hell:(

  10. I forgot to mention that I placed the order in the first week of October. I would appreciate a courtesy call from them letting me know the Truth as to when it would be coming. I was hoping to have it by Thanksgiving.

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