Contacting HSN Customer Service Center
HSN, also known as the Home Shopping Network, is an online shopping website connected to a television network. The television network presents new and exciting merchandise in a studio setting where customers can see just how the item works. Many of the items sold on HSN are available on a flexible payment system so the customer does not have to pay for the item in full at the time it is ordered. Customer service contact information is listed at the far bottom of the main website.
Phone Contact Numbers
HSN offers customer service phone numbers for online orders, phone orders and autoship orders. Choose the appropriate customer service phone number for your comment or concern.
- Online customer service: 1-800-933-2887
- Phone customer service: 1-800-284-3900
- Autoship customer service: 1-800-557-0714
- Place a new order: 1-800-284-5757
- TDD: 711
- Fax: 1-727-872-6559
Customers have two options for sending letters to HSN by mail. You can choose to address your letter to the customer service department or to a show host in particular.
HSN – Customer Service
P.O. Box 9090
Clearwater, FL 33758
Show Host (Fill in the show host name here)
c/o HSN CA Correspondence
P.O. Box 9090
Clearwater, FL 33758
You can find contact information, information on specials and sales and access to your online account at http://www.hsn.com. If you have never ordered from the company, you will need to register for an account before ordering.
Items sold by HSN range from large-scale exercise equipment to beauty and clothing items. There have been some reports of HSN prices being higher than those in stores, but the flexible payment system appears to make up for the difference in price.
Customer Service Email
The customer service email form http://hsn.custhelp.com/app/ask is called HSN Self Service Support. You must enter your email address, feedback or question, category and your phone number before proceeding with your question.
We submitted an email asking whether or not a direct email address was available from the customer service department. We’ll let you know what HSN customer service says.
The customer service phone number is answered by an automated service. We pressed # then 0 and we were asked for our phone number or account number. We pressed 0 again and we were transferred to a representative. The hold time for the call lasted less than 10 seconds. The customer service representative spoke clearly and told us there was no email address for customer service.
The email inquiry resulted in a 10 hour turn around. Instead of receiveing an automated response, we received a response from a customer service agent. To an extent, the representative answered our question. They mainly explained that we should visit the HSN FAQs here: http://www.hsn.com/cs/faqs/default.aspx or call customer service in order to have our questions and concerns answered. See the communication below:
Date: Sat, Mar 24, 2012 at 9:10 PM
Subject: Re: Reply Required – Contacts (03/24/2012 3:09:39 PM) *
To: Richard B
Hello Mr. Banks,
Thank you for your inquiry regarding our email address for Customer Service. You may address any concerns to this email address. Please understand, not all concerns can be taken care of via email for security reasons and need to be handled on the phone by verifying security information.
hsn.com Customer Service
For quick answers to your questions anytime, go to:
or you may call us at 1-800-933-2887 from 8 a.m. – 1 a.m., Eastern Time.
On 3/24/2012 11:10 AM, Richard B wrote:
Is there is direct email address for customer service?
HSN is a based upon customer service. When we contacted a representative, our experience was positive and pleasant. Did your experience stack up to ours? Shout out and share your thoughts with us.