Contacting HSBC Credit Card Customer Service Center
The HSBC Credit Card is offered by one of the world’s largest financial institutions, HSBC. As a global player in the financial industry, it is important for the company to put the needs of the customers first. HSBC puts customers first by offering unparalleled customer service with a support team second to none. Customers wanting to connect with an agent can do so using the email customer contact form, traditional “snail” mail or call the customer service department.
Phone Contact Numbers
- Customer service: 1-888-385-8916
- Lost/Stolen Cards: 1-888-292-3629
- Premier: 1-800-327-4214
- Technical Support: 1-866-406-8693
- PIN Self Select: 1-800-685-3500
- TDD: 1-800-655-9392
- Outside the U.S.: 1-716-841-7141
HSBC Card ServicesP.O. Box 49352San Jose, CA 95161-9352
HSBC Card Services1301 E. Tower Rd.Schaumburg, IL 60173
Customers can utilize the following mailing addresses in the event they want to send a payment.
Card ServicesP.O. Box 60501City of Industry, CA 91716-0501
Card Services Inc.ATTN: Exception Dept2012 Corporate LaneSuite 108Naperville, IL 60563
Visit the official HSBC Credit Card website http://www.hsbccreditcard.com/to apply for services, make changes to your existing account, make payments or contact the customer service team. New customers will need to register an account before sending secure communication to the customer service team. The only option available is contact a representative by phone, unsecure email or traditional mail.
The customer support team recommends reviewing the FAQs and Help documentation prior to contacting an agent, in the event this information satisfies your concerns.
Customer Service Email
Customers can use the unsecure email address http://www.hsbccreditcard.com/ecare/contactus/emailus1 to send general inquires to the customer service department. We sent a message asking for the hours of the customer service department. This information was not readily available on the official website.
The customer service hotline provided detailed information relating to the various customer service departments, but none for general customer service. We were able to press 0 and the automated system directed our call to an agent. When the agent answered, there was a noticeable language barrier and quite a bit of background noise. This led us to believe the call center was not local.
We asked for information relating to customers having difficulty making a scheduled payment. They explained the company wants to assist customers. The provides services including, payment deferral, low or zero interest payments as well as giving customers the ability to change the due date of the payment. This information was rather helpful. Were you assisted like us? Take a second a comment about your experience.