Contact HR Block Customer Service

Contacting H&R Block Customer Service Center

H&R Block is a tax preparation company that provides service year round to individuals and businesses. The tax company works with customers to prepare income tax refunds. Customers can choose to visit an H&R Block physical location or use the official website to prepare tax refunds online. Customer service is available in both cases.

to leave a comment about your customer service experience.

Contact Info:

There are a few bits of contact information, including the H&R Block phone number listed on the contact page. Phone contact is the quickest way to resolve an issue or file a complaint. Customers can also choose to contact H&R Block customer service by email or standard mail.

Phone Contact Numbers

The H&R Block phone number is listed, but there are no customer service hours. There is also no location for the customer service department, so customers are not given any idea of whether the service center is on eastern, central, mountain or pacific time.

  • H&R Block Customer Service: 1-800-472-5625

Mailing Address

H&R Block lists a customer service mailing address, but this address should not be used for sending tax documents or financial information. You can contact your personal H&R Block representative or your local H&R Block business for more information on where to send tax documents if applicable.

H&R BlockOne H&R Block WayKansas City, MO 64105

Official Website

Visit for information on the company or to start your tax return. You can start tax returns before the end of the tax year, but you cannot file the return until the tax department approves incoming tax returns for the current tax year. You will be notified when you can submit your tax return – typically in January of the following year.

Customer Service Email

There is no email address to contact H&R Block customer service, but there is an email contact form. The form is available at as a pop-up window. Simply click on the Send an Email link located to the right of the mailing address. The email form is auto-filled to send the email to H&R Block Bank, not the tax department. This could be a technical error.

Our Experience

The automated system explained the process of speaking with an agent in detail. Customers should press 0 to speak with an agent. In less than 45 seconds we were speaking with a representative. The conversation surrounded around voicing concerns relating to discrepancies of a tax return. We asked if we contact the IRS or H&R Block. The agent explained customers will need to contact both in order to attempt to resolve the concern.

Did you have a better experience dealing with a customer support agent? Share your thoughts below.

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10 Comments on “Contact HR Block Customer Service
  1. I will not use your company next year because my return cost me $180.00 dollars because I sold 40 shares of some stock. The person who handled my return at the Arlington Heights IL office didn’t know what the cost of the shares were so I had to come back and bring my stock information with me. It took less than a half an hour to complete my return. I was then told it would cost me $200.00 but because I had a $20.00 dollar coupon I received that off of my $200.00 charge. It was not really explained to me why the charge was so much. I will be using a private person next year because they will charge so much less. I will not recommend your company to any one who will ask me.

    Pat Utzke

  2. Just want to say thanks for me not having a thanksgiving you do not mention credit in your brochures’ not fair it’s my money .

  3. i filed my taxes with h@r block around oct 13 and the fed tax i mail in but the okla tax was efiled for a 175.00 refund.i have talked to everyone as why i havent gotten a refund when he said i get a refund within 5 days.the okla tax comm shows a return hasnt been filed with them and yet i keep getting the run around and lies.i have used h@r block for 35 yrs and stoped using them due to bad service.and look whats happen again when i tried give them a second chance. my attorney will be contacting u people as her name is sherri carver, a tax attorney in okla city.

  4. I WILL NOT use H&R Block again. No one speaks English per Emerald card and you do not speak to an actual customer service rep.. It’s a machine. I needed some important info. For 7 days now and still nothing! I’m furious!!!

  5. had my taxs done by sergio in the torrington ct office first time i had them done by a professional i’ll be back again next year he was great and got me more than i would doing them myself

  6. Used your Lynnwood WA location to have our taxes prepared. Peggy did an amazing job. But when I visited the 19723 Hwy 99 N Unit E location to sign the papers on Thursday I had a horrible experience. Doreen Farrar the Office Manager was no where to be found when I arrived at the location. The door was wide open – no one at the front of the office to greet me. This was about 5 pm on Thursday. I waited and finally sat down and waited. I heard a conversation going on between two individuals I did not realize was Doreen and another employee. After about 15 minutes another customer arrived. Still no one came to greet us. After about 20 minutes Doreen had finally finished her personal conversation with another employee and finally came out from one of the cubicles. She was startled to see two of us sitting there. Indicated she didn’t know we were there. I said someone could have walked through that door and robbed you blind and you wouldn’t have even known. To which she sarcastically responded there is nothing in here to steel. I said really don’t you have tax forms in here in fact that’s why I’m here its to sign mine. She was rude beyond belief. Unlocked a cabinet got out my tax forms and I signed them and was on my way. When I saw her name tag and realized she was the office manager I thought it was important for you to know the horrible customer service she provided. I realize it might have been a slow time for them but what about a bell at the front desk so people can at least announce they are there. And to be treated so rudely once I did get service was uncalled for. We have used H&R Block for many many years to have our taxes prepared. I have NEVER received such horrible customer service. Perhaps Doreen needs a reminder about how to treat customers and that it is her job to be at the front desk ready to great people during normal working hours. Thank you

  7. Efiled 2-16-2015. IRS accepted and direct deposited funds with Block on 2-24. I did not receive my direct deposit from Block. Was told they would call when IRS accepted return. Did not call. Then I went to office on 3-2 told be told I MUST have gotten it. When I questioned the 34.95 Bank fee charge for allowing them to take their fees from the refund , the light came on. Of course, I was never told I’d be charged for that service which has failed. Then they check the IRS website to see the money was sent but that was to Block not me. Then they said the direct deposit bounced. I checked with Bank of America I use and they said that was not true or there would be a rejection notice. So back to the office to be told NOW that Block had cut a check on 2-25 but I never got it. Still haven’t on 2-16. Last week on 3-10 they were checking on it. Then on 3-11 at 4:48PM they told me the were informing their manager. Today is 3-17. No follow up, no call and no check. I was a new Block customer and they charged me more than the CPA I have used for ten years.

  8. Made and appointment last Saturday to have my aunt taxes done. Person did not show up didn’t call or cantact me.
    Left all my information with another associate and after a week no reply

  9. Why is Julie Coleman allowed to bring her 34 year old son to the H and R Block on 103 street office for the afternoon everyday? Justin was never consulted on this. This is not the way a business needs to be run.

  10. hello…so I have tried to call…..long hold times…HR Block has no email or online chat… name is Terry Davis….my social ends in 1078….my address is 450 fairdale dr lexington ky 40511….dob 10/4/1960…..I wanted to cancel the “best of both” but online wouldn’t allow that…that taxes are already filed, so that tells me no one reviewed it….I want the $59 or $79 whatever extra was refunded back for this service…for it wasn’t used and I don’t want it…please ensure that the correct amount only is deducted from my return…thank you very much..Terry Ann Davis…859-948-1252

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