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Contact HP Customer Service

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Contacting HP Customer Service Center

HP, or Hewlett Packard, is a computer company founded in 1939. The company started out in a garage and has since grown to a multi-billion dollar company. As of 2011, HP reported more than $127 billion in 2011 and is ranked as the no. 11 company on the Fortune 500 list. The official website for HP serves as the starting point for sales, marketing and customer support. You can access a multitude of contact information from the official website.

Contact Info:

Phone Contact Numbers

HP offers a long list of contact phone numbers for everything from technical support to general support. They’ll even answer your questions about HP products before you decide to make a purchase.

Technical Support

  • HP home products: 1-800-474-6836
  • HP business products: 1-800-334-5144
  • HP Touchsmart, HDX Notebook, Envy Notebook, Firebird Desktop: 1-866-408-5408
  • Palm, HP Veer, HP Touchpad: 1-877-426-3777
  • Palm smartphones: 1-866-935-7256
  • Hard of hearing or deaf customers: 1-877-656-7058
  • Customers with disabilities: 1-888-259-5707

Sales Information (Before You Buy)

  • General questions and customer support: 1-800-752-0900
  • Home office products: 1-888-999-4747
  • Business products: 1-800-888-9909

All Other Customer Service Inquiries

  • General customer service: 1-800-752-0900

Mailing Address

Contacting the headquarters of HP may be just what you need for your customer service inquiry. Customers can use the main headquarters address for questions about US sales, service and products. There are additional addresses listed on the Contact HP – Office Locations http://www8.hp.com/us/en/contact-hp/office-locations.html page.

Worldwide Corporate Headquarters

Hewlett-Packard Company

3000 Hanover St.

Palo Alto, CA 94304-1185

Official Website

The official Internet address for HP is simple: http://www.hp.com/. The company website is a portal for all support and sales. If you want to learn about new products, product support or accessories for your HP computer, printer or other product, you can access everything from the main website.

Customer Service Email

There is no email address for HP customer service, but we did find a customer support page http://www8.hp.com/us/en/contact-hp/contact.html that offers an email contact form. HP accepts email questions about HP products, technical support, software security problems and other general questions.

Our Experience

We called HP’s customer service line for the United States. We were directed by an automated response, asking us to say our option. We pushed 0, and we were put on hold for a representative. The representative that answered had a foreign accent. It took about 45 seconds to get connected to a representative. They asked us “How may I direct your call?” After directing our call, our question was answered.

Do you own an HP product? Have you experienced problems with your HP Product? Have you called HP’s customer service line? Tell us your story.

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Rating: 1.9/5 (23 votes cast)
Contact HP Customer Service, 1.9 out of 5 based on 23 ratings
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60 Comments on “Contact HP Customer Service
  1. Connected to a service rep for desktop support within a couple of minutes after answering some basic questions. Received support to isolate problem to motherboard and was then connected to a rep to replace tower via mail.

  2. my computer turn off automatically
    then monitor show HDMI no signal VGA no signal

    what is the meaning of this

  3. have now been bounced around between 5 departments – i have a case ID # but that seems to not matter a whit. This is horrid!

  4. i m using hp veer,I have a problem when I call then my phone screen is locked & much try but screen not unlocked

  5. Would like to purchase a desktop computer for my small business. Would like to know the minimum cost for the desktop computers you have in stock. Thanks.

  6. i am a final year student of computer science who is presently working on DATA STORAGE SECURITY IN CLOUD COMPUTING as my project topiC using HP Nigerial as my case study. Pls i do i contact you.

  7. Dear Sir,

    I am having HPPavilion g series laptop from last year.I had faced few
    issues during the period and visited 3-4 times to service centers.

    I was facing keyboard issue last time and called care center, machenic
    came to me and checked the laptop suggested to deposit it to the
    service center.

    I deposited it on 3rd september and received on 10th (Yesterday).
    Keyboard issues has been resolved but now another issues arises that
    my headphone connector and brightness keys are not working.

    During the period i called service center few times but dinn’t got any
    response or clarification of the problem.I had issue with my harddisk
    but they took 2 weeks time to

    my complain date is 12 semptember and my coplain ID is 4682000453 and
    there is no responce till now and i called to customer care they take
    me confrrence call with the sercve centre and promise me that my my
    issu will be resolve with in 2 day’s but there is no responce again
    what’s going on……

    resolved the issue.I fed of your customer services which you are
    providing because i faced lot of problem every time. Now as my
    warranty period is going to over and i received laptop with a problem
    from service center. Now one problem is resolved another arises.

    Every time i had visited the service center while you promises to
    provide services at home.

    Please look in to this matter Or provide me escalation details so that
    i can escalate the issue at the higher leve

  8. I buy a hp 2136tx(pavilion g6)model laptop.but there was no any driver cd & user guide inside the packet.how can i get that?pls reply.

  9. please assist me in my labtop i bought it last year september30 at ellerines furnitures johannesburg, so now i took it for the fault that it have i never use it by internet or put a memory card into port so only to find out that all port are not working, now itook it back to the shop they keep telling me that there is no parts, how could you sell a products that does not have equipment.Tell me what to do now because i use that computer for my studies now i am writting exam witout commputer iam lost.

  10. please am in need of your product with the following hard drive one terabite memory six gigerbit vga tweenty gigerbite

  11. I wasted 1 and a half hour today with this above #.I have HP Care Pack Service Plan with HP…cost $99/Yearly. Yet I had a HORRIBLE experience today especially Phone Support in INDIA.Repeatedly they took my required info….and then instead of helping me,they disconnected the phone!!! My computer problem was very simple,but I am convinced they simply did not want to do any work. They went thru the motions

  12. sir,
    when ever i am switching on my laptop the screen gets blank and it doesn’t show booting and after a longer period of shutting down it appears. This happens frequently so will u kindly tell me the solution of this problem as early as possible

  13. I just bought hp pavilion dv6 about 4 months ago and all of a sudden my screen went off but the machine is still on with the fan working is it a hardware problem or software problem. I am in Africa Ghana to be specific .What can be the cause and how do I get help?

  14. Have a Pavilion dv7 ticket #8063448899 (screen melted where you shut the lid plastic part towards right hand side) after 3 or 4 times that I called, finally did get a call back from Keven Yousa(Saftey Engineer)telco #***-***-**** said he would send a box so I could return Pavilion notebook, never received, tried calling him at least 1/2 dozen times to let him know I didn’t receive it, no call back. Called customer support again & you are on the phone at least 1/2 average, I would like to get this resolved. Thank You

  15. Apears HP has a problem that is not handling/carying about.Have used HP items ,over 9 years,on/off items.BUT I am one of the people that several health items happened.Also I am Handy-cap,so on.Anyway just purchased the new HP Computer! I have a faily hard communication,talk or understand except seeing email tipe communications BUT TRYING FOR LAST 5 HOURS CANNOT FIND ANY E-MAIL WITH HP.SO ONE OF YOUR DEVELOPED CORP,CAN’T HANDLE TYPES LIKE US.Handycap’s are just as important as any people.If I can get any communications on e-mail would be greatly well taken.Thank’s GOD Bless

  16. I have tried over and over to get what I need to restore the scanner function of my 8500 all in one to now avail. .. your support is sadly lacking

  17. I have always thought Hewlett Packard put a a quality product…that was until the company I work for bought me an HPOfficejet 6000 Wireless printer. What a piece of “crap”. The thing “growls” at you between print requests and it takes FOREVER for it to reset for another print request. I can’t believe your quality control department would put this out on the market.

  18. I had a problem with a 3-in-one copier, which I purchased one week earlier. Interesting a couple days ago, after I downloaded the program, we developed a severe Virus. In contacting HP, they sent us to Techzilla, the technical support for HP. After a very confusing 1.5 hour, they fixed the Virus, but somehow sent us hardware, we did not want. Calling HP Customer, they don’t even know Techzilla, and gave us the run-around RE: customer service. They would NOT give us anyone from Customer service. We wish to return the package, bu are required to use regular mail, since FedEx would not return, after we opened the box, after finding we did not order. We have no written authorization for these products. We were under the impression these were needed to fix the problem.We are NOT getting HP’s customer service from which to complain. We are constantly being routed to computer-generated responses, with no ‘real person’ from which to complain.

  19. Dear Sir/Madam,

    I purchased a notebook PC about month ago from the USA. According to HP the product has a global warranty and that is one the biggest reasons i purchased an HP notebook. Recently i noticed that my note book display was not working properly so i contacted customer support in India and they told me to visit the nearest service center. When i visited the HP service center, they told me that its accidental damage and is not covered under global warranty. First of all being an HP customer I am entitled to on-site service which was not given to me. Secondly If an Indian bought notebook of similar configuration/make is covered against accidental damage than why not a notebook purchased from the USA. If HP USA and HP India are two different companies i should have been told about this and if not why this indifference towards me just because I bought my notebook from the USA. Moreover, the damage to my notebook’s display is not accidental as it was working just fine in the morning and the problem cropped up in the evening without any mishandling or mishap to the notebook. There is not even a scratch on the outside of the notebook. How can it be accidental damage. In any case it should be covered under warranty if HP provides global warranty and it is covered in the USA. In case it is not covered under global warranty the whole point of global warranty is lost. I am in deep trouble because of this indifference from HP. I hope someone in HP takes note of this and does what a true customer service professional should do.

  20. A couple of years ago I bought a new HP desktop- it lasted about 2 years and then just crashed and could not be recovered. In May 2011, I bought a Windows 7 DV5 directly from the HP website, and almost 2 years to the date of purchase, it too has crashed and appears to be unrecoverable. I feel completely discouraged and cheated that the HP products I purchased were apparently of such low quality that 2 years is the lifetime of the products.

  21. I purchased my college aged son a HP Beats Audio laptop dec 2011 and myself an HPLT 2000369W in may 2012. Both batteries no longer can be charged. Will think twice before purchasing HP again.

  22. Dear Sir,

    My self Tarak Rajani
    I Purchase hp Laptop from Ahmedabad from Vijay Sales Situated at SG Highway after a month time my Lap top have some critical problem with its speaker then i went to the service station and their they solved my this problem

    But I dont know how it happens then after my speaker start working my CD Drive is not working and even their is no icon is showing in my computer i suppose that their is some hardware problem with my lap top can you Pleae help me out to solve this problem

    Thanks and Regards
    Tarak Rajani

  23. Bank of Tanzania would like to buy various computers from your company,is it possible to buy direct from your company?

  24. I have buy HP 8 GB pendrive in March 2012.When i try to connect pd to my laptop or any other laptop then it can not be detected. So i contact with my seller.He is not able to replace my pd although i t has 2 year warranty.so now what can i do? also send me the technical problem behind that. Plz, reply on my email address.

  25. Officejet Pro 8500A Plus e = my printer
    Serial = CN0CNBK1JO Product = CM756A
    Downloaded HP software when I bought a new computer.
    When trying to use any function under HP Office Assistant,
    I get the following error:”The parameter is incorrect.”
    Please help. Thank you….GW

  26. i bought an envy 6 in sept 2012 in may a screw came out of one of the hinges so i couldn’t close it with out fear of shattering the screen. I sent it off to HP for repair and now the same screw has fell out again. I’m not impressed with customer support or the repair job !!!!! The repair lasted for only 4 months with very little use

  27. I think your HP laptop with Windows 8 sucks! I hate that I even bought one. I don’t see how its still on the market. I have tried contacting you several times and get nowhere. This piece of crap is 6 months and the mouse has already went tits up. If I had the means to replace this piece of crap believe me I would and I’d smash this to pieces. I know 6 others that have it and hate it.

  28. Terrible customer service. I had problem with my scanner that I thought CS would be to resolve pretty easily. Instead, they demanded payment before even attempting to help, simply because the scanner was no longer under warranty. This is after putting me on hold for 20 minutes. This is the last HP product I’ll ever buy.

  29. HP,

    How can your customer service be so poor. All your people want is my credit card information so that they can charge me more money. Deplorable! Last night I spent 35 minutes with your “tech support” and all they were concerned about was me cc number. When they found out that I already paid they would pass me on to someone else. Meg……You better fix this before the place collapses. I’ll never buy another HP product…..and I will tell my friends.

    John

  30. I purchased the hp 02 Magenta ink cartridge for my HP Photosmart 3200 All-In-One Printer (Serial number MY616832YN) from Wal-Mart. I installed the cartridge. It has leaked magenta ink on the inside of my printer. It also leaks onto printed documents. You will correct this problem immediately. I have never had a problem with any cartridges in the past.
    This is NOT a comment. It is a demand for action.

  31. purchased a laptop from amazon which was shipped from best tech express on July 29 2013. Two days ago the laptop went black…took to a computer repair service and they said it is a defect and is the led light. I bought this new for my son and the repair guy said it would cost around 200.00 to repair it. This is only 4 months old. It was a 2000-2b19wm 15.6 inch laptop pc (winter blue) 324.43 was price of pc. Please help me with this matter I had hp products for years and always like them realize there can be problems with some. I am on social security and can’t afford to pay for repairs that aren’t our fault.
    Thank You
    Veronica Husak

  32. My scanner on my Office Jet por 8600 was working at 9:00 and not working at 10:00. I tried the web site and got absolutly no where. I tried to ‘CHAT’ and got nothing. I called the tec support and the system hung up before it connected. I called back and got a non stop bable from an Indian/Pakastanian before HE HUNG UP on me. Good customer service. And i expect that i will not hear back on this e-mail either.

  33. have spent the last half hr trying to order ink from Hewlett Packard. couldn’t fine phone number nor area to order the ink.
    What is the problem at HP

  34. December 18, 2013

    Dear HP Customer Support,

    HP has totally lost my business and respect!

    I have a 4620 home office jet printer purchased on December15, 2012. It has multiple printer problems, the latest being continuous messages to clear the paper jam. The jammed paper was removed and there is no longer paper left in the printer to cause a paper jam. It has now voluntarily lost power that I can’t regain.
    The incident happened Friday, Dec.13. 2013. I was unable to find the right phone number for technical support until today and spoke with a HP agent in India who gave me Case # 8070061259. He then put me in touch with his supervisor who told me my printer is “out of warranty by 1 day” ~ unbelievable that HP won’t honor this 24 hour time difference. He gave the option to buy the same printer (probably refurbished) for $49 without shipping charges. I’m not interested in purchasing someone’s refurbished printer problems and a 3 year warranty — Really?

    The HP supervisor that offered me this cheap-skate sales option needs to rethink that HP is loosing a life-time customer. I have the option of offering this type of support service to Consumer Reports, Costco, face book, etc. and I will. My last two printers were HP and I did put up with the HP pop-ups trying to sell their products. Most annoying and hard to delete, but not any more!.

    As you deserve, my business will go to Cannon in every way.

    Bonita Sorensen

  35. I have been trying to get my Mac computer to print with my HP Office Jet for months. I’ve talked to at least 6 people in the Phillipines since last September. The problem gets fixed temporarily then re-occurs. Each time, I’ve had to repeat my entire story and spend at least half an hour to an hour on the phone with these apparently diligent people trying to get it fixed. On some of these occasions I’ve been told that I would receive an email with instructions on how to proceed and that I would receive a follow up call to make sure the problem was resolved. I received one email, today, and not a single follow up call. I found out today, that each of these service providers is supposed to record notes on the problem and provide me with a case number which can be referred to on a repeat call. The last person to do this did it in September of 2012. I have spoken to at least 6 people since, and until today, not a single one of them made notes or offered me a case number. This has resulted in me having to go through the same process and spend at least 8 hours of my valuable time, trying to get it resolved. I spoke to a supervisor named Allen today to let me him that his staff is not following HP protocol by not recording notes, providing clients with case numbers or actually making the follow up calls and sending the emails they promised. Frankly his attitude was bla,bla, bla, I don’t give a darn about your complaint. I’ve never owned anything but HP printers and have, historically, been very happy with their trouble free performance and the service I’ve received on the help line. So this is a real departure from the norm and extremely disappointing, especially since I paid for an extended service package. The only person who I’ve spoken to in the support center in the Phillipines that seemed to know what he was doing and followed uo as promised, today, so far, is Rowell. The rest, obviously, don’t give a darn about HP clients. Yet another benefit of moving our precious North American jobs offshore to people who are completed disconnected with our reality.

  36. I am talking to HP for the fourth time in twi months about the refund of money on a printer that I returned to the company in November. I have been told that my money will be refunded in two weeks, 3 days, that I’ll see the credit in my next billing cycle. So far, nothing. Never purchase anything from HP through their overseas sales people.

    Dissatisfied

  37. HP Pavilion hard drive is fried just over 1 year old. Pressured to sell “1 more year warranty @$99″ before foreign tech support @HP would even offer to analyze problem. The $99 is about 1/2 or more of what I paid for the whole system, but in my frustration on the tech call, I said okay. Later came to my senses & asked for canc of this “extended warranty” & full refund. The foreign reps “Mick” or “Carmelia” or “Jon” or whoever they say they are will lie big time. As Mick did for me…saying the warranty service was taken off & refund given….only to call 8 days later to see where refund credit is. Each time asking for supervisor & the foreign rep does not want to oblige. Today, a foreign rep who claims to be a supervisor says the refund cannot be promised by a rep. So I let them know I don’t appreciate being lied to by the rep then. They talk in circles & the foreign accent is very quick & very hard to understand especially since the calls literally sound like they are talking across oceans! Duh?! Last chance for them to make good on a refund as far as I’m concerned….then I will seek legal aide instead. I will NEVER buy another HP product of any kind. Anyone can kick out computers & other tech products, but once a company has soiled their honesty record w/customers, they will not last. I will not go back to HP to be burnt again ever. I thought I was buying an American company’s computer….obviously tech support is not in America! Like HP is saying Americans are too dumb to provide our tech support?! When actually it once again is bottom line dollar that made that decision. Shame on HP & all of us who fall for it in America!

  38. HP Pavillion bought in 2008. Hard drive fried. Called tech support to confirm, It was sometime in Sept. 2013. I was told by your tech that there were no more compatible hard rives being made for this model. W

  39. Dear HP Customer Service,
    DISATISFACTION WITH SERVICES RECEIVED AT YOUR ABUJA NIGERIA OFFICE: PRODUCT HP P3400 MT G630 500G 2.0G 28PC – Q8068EA SERIAL NO. TRF216040W
    Our Mr. Biodun Adeyemi took our system mentioned above to your Abuja Office for repairs 13 months ago. He was given a quote and assured that the job would be promptly done.
    He duly paid to your account after an interminable diagnostic period (via Citibank Teller in favour of HP dated 19th October 2013. About three weeks later, he went to retrieve same system from your office in the same condition in which it was received.
    The front Desk Officer there informed us
     That a new Hard Disk Drive was put on board to replace our old one
     That our old HDD was sent to US office making it impossible for us to retrieve our data
     That it is policy not to reload any software on repaired systems
     That even if software are loaded we shall not be given any of the drivers loaded
     That our payment only covered the replacement of the Hard disk

    Our Stand and understanding
    We believe that HDD is our property and should have been returned to us especially since no attempt was made to retrieve our data – the main reason we came to HP was to salvage our information. We also believe that materials on the HDD are proprietorial and therefore ownership of the information on the HDD and the HDD itself are ours and should remain ours since we purchased them from HP.
    We returned same product to the Abuja Office and they have since refused/done nothing on the excuse of unavailability of power for three days – causing us whopping losses as we are deprived of the services of the system.
    How can we believe that the HDD in question was really replaced? The original problem we had was lack of executable boot file. The status quo of our system almost 2 months later was the same. We returned same to them. We seek redress.
    HP is too big a brand to involve in petty pilfering. Kindly investigate what happened in your Abuja Office and let us know soonest.
    A copy each of our bank teller for payment to HP Abuja for the job and their letter to us is attached. The services were far from instant as the ‘HP Instant Repair’ appellation implies, since close to one month after the job was taken on we are still far from using the system. Even their feedback and turnaround time leave much to be desired.
    Kindly rectify this situation and return our original HDD. We pride ourselves on using HP products.

  40. Your customer service is the worst I have dealt with. I bought a printer directly from HP. Now I find out it is a remanufactured unit!!! Can you believe it! It came in a brown box with no registration card and no documents. They want to give me a remanufactured unit when I bought a new unit! This is a disgrace. I have 8 HP units. I bought my last!

  41. I have an HP photo smart 7520 printer; serial number CN32P490RG.
    this printer has never been initially “set-up”; it requires specific HP set-up ink which I do not have. I purchased this printer from Best Buy, they informed me that the ONLY way to obtain the required ink is to get it directly from HP; they provided the phone number.
    THE PROBLEM: though I have repeatedly telephoned HP, since June, 2014, and have been told at each phone call that the needed ink would be shipped and I would receive it within 3-5 business days, no ink has been received.
    Shipping case #3004636399; I was assured on 8.11.14 that the ink would be received by me within 3-5 business days. it has not been received.

    Needless to say I am very frustrated. I feel that I will never purchase another HP product [though I consider HP a preferable product, without supportive service the product does me no good!]
    I NEED a PRINTER. Your horrid customer service is forcing me to consider purchasing another printer WHICH I CANNOT AFFORD

    I am leery of this method of reaching HELP. PLEASE send me an email within the “promised” 3-5 days informing me that you have received my plea
    thank you, susan sacaloff

    PS since I am unable to print I have no means of saving this communication. I hope you will honor me.
    8.27.14

  42. I purchased an HP certified reconstructed Officejet 6700 Premium printer in February 2014 and the care package was offered to me on 3/14/14 by an Indian technician who promised free ink. By 4/25/14 after talking to atleast two other technicians with nothing but promises I gave up on the ink. Now its September 2014 and I ran across this HP Customer Service comment post. Thanks

  43. Simply needed to email HP tech support for a EliteBook 8570w ($3100 box!) problem…how many dead end links does this web site have. Starting to regret not buying a Dell! I have 15 months left on the warranty and can’t get a seemingly simple problem solved…PATHETIC!!!!

  44. HP is replacing my HP Photosmart C410a printer and I just wish to say how knowledgable and kind you people were in finding my problems. and solving them. The new printer is to have a USER GUIDE OR MANUAL WITH IT. THAT IS VERY IMPORTANT TO ME. CUSTOMER # BFFB8765-01 CASE # 3008537063
    tHANKS AGAIN JUDY

  45. I absolutely love your products!!! My Computer and Printer are amazing!
    However it is very very frustrating to get a hold of someone in technical support who speaks English!!! I spent 2 hours on the phone being bounced around to this person or that person, who doesn’t speak English. When I did get someone who spoke English they couldn’t help me. Endless to say, very very disappointed and I will not be buying anymore product from up anymore until you can get your technical support fixed!!!!

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