Contact HP Customer Service

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Contacting HP Customer Service Center

HP, or Hewlett Packard, is a computer company founded in 1939. The company started out in a garage and has since grown to a multi-billion dollar company. As of 2011, HP reported more than $127 billion in 2011 and is ranked as the no. 11 company on the Fortune 500 list. The official website for HP serves as the starting point for sales, marketing and customer support. You can access a multitude of contact information from the official website.

Contact Info:

Phone Contact Numbers

HP offers a long list of contact phone numbers for everything from technical support to general support. They’ll even answer your questions about HP products before you decide to make a purchase.

Technical Support

  • HP home products: 1-800-474-6836
  • HP business products: 1-800-334-5144
  • HP Touchsmart, HDX Notebook, Envy Notebook, Firebird Desktop: 1-866-408-5408
  • Palm, HP Veer, HP Touchpad: 1-877-426-3777
  • Palm smartphones: 1-866-935-7256
  • Hard of hearing or deaf customers: 1-877-656-7058
  • Customers with disabilities: 1-888-259-5707

Sales Information (Before You Buy)

  • General questions and customer support: 1-800-752-0900
  • Home office products: 1-888-999-4747
  • Business products: 1-800-888-9909

All Other Customer Service Inquiries

  • General customer service: 1-800-752-0900

Mailing Address

Contacting the headquarters of HP may be just what you need for your customer service inquiry. Customers can use the main headquarters address for questions about US sales, service and products. There are additional addresses listed on the Contact HP – Office Locations http://www8.hp.com/us/en/contact-hp/office-locations.html page.

Worldwide Corporate Headquarters

Hewlett-Packard Company

3000 Hanover St.

Palo Alto, CA 94304-1185

Official Website

The official Internet address for HP is simple: http://www.hp.com/. The company website is a portal for all support and sales. If you want to learn about new products, product support or accessories for your HP computer, printer or other product, you can access everything from the main website.

Customer Service Email

There is no email address for HP customer service, but we did find a customer support page http://www8.hp.com/us/en/contact-hp/contact.html that offers an email contact form. HP accepts email questions about HP products, technical support, software security problems and other general questions.

Our Experience

We called HP’s customer service line for the United States. We were directed by an automated response, asking us to say our option. We pushed 0, and we were put on hold for a representative. The representative that answered had a foreign accent. It took about 45 seconds to get connected to a representative. They asked us “How may I direct your call?” After directing our call, our question was answered.

Do you own an HP product? Have you experienced problems with your HP Product? Have you called HP’s customer service line? Tell us your story.

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Rate your customer service experience:
Rating: 1.8/5 (29 votes cast)
Contact HP Customer Service, 1.8 out of 5 based on 29 ratings
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91 Comments on “Contact HP Customer Service
  1. Connected to a service rep for desktop support within a couple of minutes after answering some basic questions. Received support to isolate problem to motherboard and was then connected to a rep to replace tower via mail.

  2. my computer turn off automatically
    then monitor show HDMI no signal VGA no signal

    what is the meaning of this

  3. have now been bounced around between 5 departments – i have a case ID # but that seems to not matter a whit. This is horrid!

  4. i m using hp veer,I have a problem when I call then my phone screen is locked & much try but screen not unlocked

  5. Would like to purchase a desktop computer for my small business. Would like to know the minimum cost for the desktop computers you have in stock. Thanks.

  6. i am a final year student of computer science who is presently working on DATA STORAGE SECURITY IN CLOUD COMPUTING as my project topiC using HP Nigerial as my case study. Pls i do i contact you.

  7. Dear Sir,

    I am having HPPavilion g series laptop from last year.I had faced few
    issues during the period and visited 3-4 times to service centers.

    I was facing keyboard issue last time and called care center, machenic
    came to me and checked the laptop suggested to deposit it to the
    service center.

    I deposited it on 3rd september and received on 10th (Yesterday).
    Keyboard issues has been resolved but now another issues arises that
    my headphone connector and brightness keys are not working.

    During the period i called service center few times but dinn’t got any
    response or clarification of the problem.I had issue with my harddisk
    but they took 2 weeks time to

    my complain date is 12 semptember and my coplain ID is 4682000453 and
    there is no responce till now and i called to customer care they take
    me confrrence call with the sercve centre and promise me that my my
    issu will be resolve with in 2 day’s but there is no responce again
    what’s going on……

    resolved the issue.I fed of your customer services which you are
    providing because i faced lot of problem every time. Now as my
    warranty period is going to over and i received laptop with a problem
    from service center. Now one problem is resolved another arises.

    Every time i had visited the service center while you promises to
    provide services at home.

    Please look in to this matter Or provide me escalation details so that
    i can escalate the issue at the higher leve

  8. I buy a hp 2136tx(pavilion g6)model laptop.but there was no any driver cd & user guide inside the packet.how can i get that?pls reply.

  9. please assist me in my labtop i bought it last year september30 at ellerines furnitures johannesburg, so now i took it for the fault that it have i never use it by internet or put a memory card into port so only to find out that all port are not working, now itook it back to the shop they keep telling me that there is no parts, how could you sell a products that does not have equipment.Tell me what to do now because i use that computer for my studies now i am writting exam witout commputer iam lost.

  10. please am in need of your product with the following hard drive one terabite memory six gigerbit vga tweenty gigerbite

  11. I wasted 1 and a half hour today with this above #.I have HP Care Pack Service Plan with HP…cost $99/Yearly. Yet I had a HORRIBLE experience today especially Phone Support in INDIA.Repeatedly they took my required info….and then instead of helping me,they disconnected the phone!!! My computer problem was very simple,but I am convinced they simply did not want to do any work. They went thru the motions

  12. sir,
    when ever i am switching on my laptop the screen gets blank and it doesn’t show booting and after a longer period of shutting down it appears. This happens frequently so will u kindly tell me the solution of this problem as early as possible

  13. I just bought hp pavilion dv6 about 4 months ago and all of a sudden my screen went off but the machine is still on with the fan working is it a hardware problem or software problem. I am in Africa Ghana to be specific .What can be the cause and how do I get help?

  14. Have a Pavilion dv7 ticket #8063448899 (screen melted where you shut the lid plastic part towards right hand side) after 3 or 4 times that I called, finally did get a call back from Keven Yousa(Saftey Engineer)telco #***-***-**** said he would send a box so I could return Pavilion notebook, never received, tried calling him at least 1/2 dozen times to let him know I didn’t receive it, no call back. Called customer support again & you are on the phone at least 1/2 average, I would like to get this resolved. Thank You

  15. Apears HP has a problem that is not handling/carying about.Have used HP items ,over 9 years,on/off items.BUT I am one of the people that several health items happened.Also I am Handy-cap,so on.Anyway just purchased the new HP Computer! I have a faily hard communication,talk or understand except seeing email tipe communications BUT TRYING FOR LAST 5 HOURS CANNOT FIND ANY E-MAIL WITH HP.SO ONE OF YOUR DEVELOPED CORP,CAN’T HANDLE TYPES LIKE US.Handycap’s are just as important as any people.If I can get any communications on e-mail would be greatly well taken.Thank’s GOD Bless

  16. I have tried over and over to get what I need to restore the scanner function of my 8500 all in one to now avail. .. your support is sadly lacking

  17. I have always thought Hewlett Packard put a a quality product…that was until the company I work for bought me an HPOfficejet 6000 Wireless printer. What a piece of “crap”. The thing “growls” at you between print requests and it takes FOREVER for it to reset for another print request. I can’t believe your quality control department would put this out on the market.

  18. I had a problem with a 3-in-one copier, which I purchased one week earlier. Interesting a couple days ago, after I downloaded the program, we developed a severe Virus. In contacting HP, they sent us to Techzilla, the technical support for HP. After a very confusing 1.5 hour, they fixed the Virus, but somehow sent us hardware, we did not want. Calling HP Customer, they don’t even know Techzilla, and gave us the run-around RE: customer service. They would NOT give us anyone from Customer service. We wish to return the package, bu are required to use regular mail, since FedEx would not return, after we opened the box, after finding we did not order. We have no written authorization for these products. We were under the impression these were needed to fix the problem.We are NOT getting HP’s customer service from which to complain. We are constantly being routed to computer-generated responses, with no ‘real person’ from which to complain.

  19. Dear Sir/Madam,

    I purchased a notebook PC about month ago from the USA. According to HP the product has a global warranty and that is one the biggest reasons i purchased an HP notebook. Recently i noticed that my note book display was not working properly so i contacted customer support in India and they told me to visit the nearest service center. When i visited the HP service center, they told me that its accidental damage and is not covered under global warranty. First of all being an HP customer I am entitled to on-site service which was not given to me. Secondly If an Indian bought notebook of similar configuration/make is covered against accidental damage than why not a notebook purchased from the USA. If HP USA and HP India are two different companies i should have been told about this and if not why this indifference towards me just because I bought my notebook from the USA. Moreover, the damage to my notebook’s display is not accidental as it was working just fine in the morning and the problem cropped up in the evening without any mishandling or mishap to the notebook. There is not even a scratch on the outside of the notebook. How can it be accidental damage. In any case it should be covered under warranty if HP provides global warranty and it is covered in the USA. In case it is not covered under global warranty the whole point of global warranty is lost. I am in deep trouble because of this indifference from HP. I hope someone in HP takes note of this and does what a true customer service professional should do.

  20. A couple of years ago I bought a new HP desktop- it lasted about 2 years and then just crashed and could not be recovered. In May 2011, I bought a Windows 7 DV5 directly from the HP website, and almost 2 years to the date of purchase, it too has crashed and appears to be unrecoverable. I feel completely discouraged and cheated that the HP products I purchased were apparently of such low quality that 2 years is the lifetime of the products.

  21. I purchased my college aged son a HP Beats Audio laptop dec 2011 and myself an HPLT 2000369W in may 2012. Both batteries no longer can be charged. Will think twice before purchasing HP again.

  22. Dear Sir,

    My self Tarak Rajani
    I Purchase hp Laptop from Ahmedabad from Vijay Sales Situated at SG Highway after a month time my Lap top have some critical problem with its speaker then i went to the service station and their they solved my this problem

    But I dont know how it happens then after my speaker start working my CD Drive is not working and even their is no icon is showing in my computer i suppose that their is some hardware problem with my lap top can you Pleae help me out to solve this problem

    Thanks and Regards
    Tarak Rajani

  23. Bank of Tanzania would like to buy various computers from your company,is it possible to buy direct from your company?

  24. I have buy HP 8 GB pendrive in March 2012.When i try to connect pd to my laptop or any other laptop then it can not be detected. So i contact with my seller.He is not able to replace my pd although i t has 2 year warranty.so now what can i do? also send me the technical problem behind that. Plz, reply on my email address.

  25. Officejet Pro 8500A Plus e = my printer
    Serial = CN0CNBK1JO Product = CM756A
    Downloaded HP software when I bought a new computer.
    When trying to use any function under HP Office Assistant,
    I get the following error:”The parameter is incorrect.”
    Please help. Thank you….GW

  26. i bought an envy 6 in sept 2012 in may a screw came out of one of the hinges so i couldn’t close it with out fear of shattering the screen. I sent it off to HP for repair and now the same screw has fell out again. I’m not impressed with customer support or the repair job !!!!! The repair lasted for only 4 months with very little use

  27. I think your HP laptop with Windows 8 sucks! I hate that I even bought one. I don’t see how its still on the market. I have tried contacting you several times and get nowhere. This piece of crap is 6 months and the mouse has already went tits up. If I had the means to replace this piece of crap believe me I would and I’d smash this to pieces. I know 6 others that have it and hate it.

  28. Terrible customer service. I had problem with my scanner that I thought CS would be to resolve pretty easily. Instead, they demanded payment before even attempting to help, simply because the scanner was no longer under warranty. This is after putting me on hold for 20 minutes. This is the last HP product I’ll ever buy.

  29. HP,

    How can your customer service be so poor. All your people want is my credit card information so that they can charge me more money. Deplorable! Last night I spent 35 minutes with your “tech support” and all they were concerned about was me cc number. When they found out that I already paid they would pass me on to someone else. Meg……You better fix this before the place collapses. I’ll never buy another HP product…..and I will tell my friends.


  30. I purchased the hp 02 Magenta ink cartridge for my HP Photosmart 3200 All-In-One Printer (Serial number MY616832YN) from Wal-Mart. I installed the cartridge. It has leaked magenta ink on the inside of my printer. It also leaks onto printed documents. You will correct this problem immediately. I have never had a problem with any cartridges in the past.
    This is NOT a comment. It is a demand for action.

  31. purchased a laptop from amazon which was shipped from best tech express on July 29 2013. Two days ago the laptop went black…took to a computer repair service and they said it is a defect and is the led light. I bought this new for my son and the repair guy said it would cost around 200.00 to repair it. This is only 4 months old. It was a 2000-2b19wm 15.6 inch laptop pc (winter blue) 324.43 was price of pc. Please help me with this matter I had hp products for years and always like them realize there can be problems with some. I am on social security and can’t afford to pay for repairs that aren’t our fault.
    Thank You
    Veronica Husak

  32. My scanner on my Office Jet por 8600 was working at 9:00 and not working at 10:00. I tried the web site and got absolutly no where. I tried to ‘CHAT’ and got nothing. I called the tec support and the system hung up before it connected. I called back and got a non stop bable from an Indian/Pakastanian before HE HUNG UP on me. Good customer service. And i expect that i will not hear back on this e-mail either.

  33. have spent the last half hr trying to order ink from Hewlett Packard. couldn’t fine phone number nor area to order the ink.
    What is the problem at HP

  34. December 18, 2013

    Dear HP Customer Support,

    HP has totally lost my business and respect!

    I have a 4620 home office jet printer purchased on December15, 2012. It has multiple printer problems, the latest being continuous messages to clear the paper jam. The jammed paper was removed and there is no longer paper left in the printer to cause a paper jam. It has now voluntarily lost power that I can’t regain.
    The incident happened Friday, Dec.13. 2013. I was unable to find the right phone number for technical support until today and spoke with a HP agent in India who gave me Case # 8070061259. He then put me in touch with his supervisor who told me my printer is “out of warranty by 1 day” ~ unbelievable that HP won’t honor this 24 hour time difference. He gave the option to buy the same printer (probably refurbished) for $49 without shipping charges. I’m not interested in purchasing someone’s refurbished printer problems and a 3 year warranty — Really?

    The HP supervisor that offered me this cheap-skate sales option needs to rethink that HP is loosing a life-time customer. I have the option of offering this type of support service to Consumer Reports, Costco, face book, etc. and I will. My last two printers were HP and I did put up with the HP pop-ups trying to sell their products. Most annoying and hard to delete, but not any more!.

    As you deserve, my business will go to Cannon in every way.

    Bonita Sorensen

  35. I have been trying to get my Mac computer to print with my HP Office Jet for months. I’ve talked to at least 6 people in the Phillipines since last September. The problem gets fixed temporarily then re-occurs. Each time, I’ve had to repeat my entire story and spend at least half an hour to an hour on the phone with these apparently diligent people trying to get it fixed. On some of these occasions I’ve been told that I would receive an email with instructions on how to proceed and that I would receive a follow up call to make sure the problem was resolved. I received one email, today, and not a single follow up call. I found out today, that each of these service providers is supposed to record notes on the problem and provide me with a case number which can be referred to on a repeat call. The last person to do this did it in September of 2012. I have spoken to at least 6 people since, and until today, not a single one of them made notes or offered me a case number. This has resulted in me having to go through the same process and spend at least 8 hours of my valuable time, trying to get it resolved. I spoke to a supervisor named Allen today to let me him that his staff is not following HP protocol by not recording notes, providing clients with case numbers or actually making the follow up calls and sending the emails they promised. Frankly his attitude was bla,bla, bla, I don’t give a darn about your complaint. I’ve never owned anything but HP printers and have, historically, been very happy with their trouble free performance and the service I’ve received on the help line. So this is a real departure from the norm and extremely disappointing, especially since I paid for an extended service package. The only person who I’ve spoken to in the support center in the Phillipines that seemed to know what he was doing and followed uo as promised, today, so far, is Rowell. The rest, obviously, don’t give a darn about HP clients. Yet another benefit of moving our precious North American jobs offshore to people who are completed disconnected with our reality.

  36. I am talking to HP for the fourth time in twi months about the refund of money on a printer that I returned to the company in November. I have been told that my money will be refunded in two weeks, 3 days, that I’ll see the credit in my next billing cycle. So far, nothing. Never purchase anything from HP through their overseas sales people.


  37. HP Pavilion hard drive is fried just over 1 year old. Pressured to sell “1 more year warranty @$99″ before foreign tech support @HP would even offer to analyze problem. The $99 is about 1/2 or more of what I paid for the whole system, but in my frustration on the tech call, I said okay. Later came to my senses & asked for canc of this “extended warranty” & full refund. The foreign reps “Mick” or “Carmelia” or “Jon” or whoever they say they are will lie big time. As Mick did for me…saying the warranty service was taken off & refund given….only to call 8 days later to see where refund credit is. Each time asking for supervisor & the foreign rep does not want to oblige. Today, a foreign rep who claims to be a supervisor says the refund cannot be promised by a rep. So I let them know I don’t appreciate being lied to by the rep then. They talk in circles & the foreign accent is very quick & very hard to understand especially since the calls literally sound like they are talking across oceans! Duh?! Last chance for them to make good on a refund as far as I’m concerned….then I will seek legal aide instead. I will NEVER buy another HP product of any kind. Anyone can kick out computers & other tech products, but once a company has soiled their honesty record w/customers, they will not last. I will not go back to HP to be burnt again ever. I thought I was buying an American company’s computer….obviously tech support is not in America! Like HP is saying Americans are too dumb to provide our tech support?! When actually it once again is bottom line dollar that made that decision. Shame on HP & all of us who fall for it in America!

  38. HP Pavillion bought in 2008. Hard drive fried. Called tech support to confirm, It was sometime in Sept. 2013. I was told by your tech that there were no more compatible hard rives being made for this model. W

  39. We have a HP Pavillion that my wife bought in 2008 from Best Buy.
    The hard drive crashed and burned in Sept. 2013. I called your tech support and spoke to a gentleman who informed me that there were no replacement hard drives being built anymore because they were obsolete. We ran our outdated Compaq laptops with windows xp till they also failed, After purchasing our New HP envy desktop, we brought the old model in hoping to recover data off of the old hard drive. The tech at Geek Squad informed us , if the hard drive was the only thing wrong he could fix it for $100.00.
    It turns out there ARE hard drives available off the shelf for our old Pavillion.
    After the years and money spent on HP products by my wife and I . I was very disappointed in your tech support. Not only were we able to repair the desktop. we got the right info from a trusted source.
    I don’t think I’ll rely on or recommend your tech support to anyone. I may report this “almost fraudulent” tech service. Shame on you.

  40. Incidentally, relative to the preceding post, I also was conned into buying an “on-site” repair policy which was stipulated by both the tech and his supervisor {I talked to them both because I was worried about giving them a credit-card number over the internet} to be an all-inclusive cover-every-possible-problem “walk in the door and fix anything on the computer” guarantee {$80.00} that as of now the people to whom I have spoken today contend that, well, the former information was inaccurate insofar as the only thing the “on-site techs” will walk in and do is to install a component that I have already trouble-shot, have received from HP, and it’s ready to be installed. Not anything I would have ever purchased had they told the truth about what they were selling because just about anybody can do that now all by themselves. I have also asked for a replacement computer at the end of the conversation in this case but haven’t been assured they will ever do any such thing, since the computer is three days off the thirty-day exchange period.

  41. Got a new all in one touch smart 20 less than 90day ago and it is a piece of junk one time it work the next time error no boot disk been detected or disk has failed. Called for help got some one in India I can’t hardly understand. As far I’m concerned I will never buy your product agin

  42. You would think that HP would do something about its customer service after so many negative reviews. I too was a victim to this horrible customer service. I don’t even know why I continued to call after the fourth or fifth attempt to fix my problem. I still have the same problem. I don’t even want think about calling them again. That is how fustrated I am right now.

  43. i purchased HP Pavilion last yr.have had nothing but trouble with would like to know if i can return it to you.don’t like it have had other computers & never had problems with them .this is a peice of crap call computer.i only use it to mess around on computer.everytime i get on it it’s telling i need to buy this & that because mine is out dated that’s hog wash.even when this was hooked up1week later every thing is out dated NO NO i don’t think so.i’m not happy with this peice of crap.so would you please be kind enough to take this back & refund my money.i purchased this @ sam’s in valdosta,ga.store.i have my receipt.i will never purchase another hp. thank you

  44. HP Representatives:

    I’m writing this note to inform you I have just returned my wife’s HP laptop because after 4 days of continuous attempts, I was unable to retrieve her password from Microsoft 8.1. You may ask why? Simply, I don’t have time to learn a foreign language. Microsoft has put a product on the market that does not relate to it’s earlier editions. An this is something HP should have considered when it was decided to incorporate into it’s hardware. SHAME..SHAME on you!

  45. bought a new hp laptop and wanted to download the appropriate software and drivers for my hp printer. Did so and guess what they did not install. Contacted tech support and they could not install it either. Best answer received other than the fact that i am the only person in the world that cannot install it was from a tech supervisor who told me that HP’s 8.1 printer software is not compatible with windows 8.1. When I said “What?” he transferred me to someone else

  46. I bought a HP Officejet 4620. It worked fine and the screen got cluttered with ‘cannot find EZARC.msi.. it is a great annoyance, especially when I check the control panel and find the program with no trouble whatsoever.

    I probably will not ever buy or recommend a HP Ink Jet again. I have put up with this for months.. I have re-installed the product disk a number of times
    to no avail. I begin to wonder if HP is awake or to cheap to use someone in tech support who speaks intelligible English. (I don’t speak Pakistani)

  47. There must be ZERO Quality Control for HP Printer Ink Cartridges. The last 2 564XL Black Ink carts I have ordered/received from HP have not worked. Either they were never refilled, or the ink had dried up?
    I just put in a new Black Cartridge in yesterday, and my printer will not print in black.


  49. to whom may I concern:

    hello there, I have one question about my computer. Everytime I try to download something and it downloads and I click it, it says win32 is blocking it. Can you please contact me as soon as possible. Thank you

  50. I have deleted PC fix speed which I never wanted. How it got there I have no clue!!! It deletes to the recycle bin and then I go there and delete it. It still keeps coming back and I have this frustrating problem with PC performer also which I never sign up for. I already have security and they keep bothering me. I even called the customer service and asked how to get rid of this freaking problem. What they told me is what I already knew and do but it keeps coming back and is very hard to get off of my screen which disables other programs that I have running. Will telling the AZ BBB DO ANYTHING TO GET THEM OUT OF MY COMPUTER. IF NOT CAN YOU PLEASE SEND ME AN E-MAIL HELPING ME WITH THIS STRESSFUL PROBLEM. I AM 60 YRS OF AGE AND THIS IS MY FIRST computer which I purchased at Best Buy almost 5 yrs ago.SO I REALLY DO NOT KNOW HOW TO DO A LOT OF THINGS BUT I REALLY ONLY USE IT TO TAKE AND PRINT PHOTOS-SEND E-MAILS AND FACEBOOK AND GOOGLE AND YOU TUBE MUSIC VIDEOS AND SOME FREE LESSONS ON GUITAR AND THAT IS IT SO I REALLY DO NOT UNDERSTAND HOW A COMPANY CAN KEEP HARASSING ME. PLEASE HELP ME IF YOU CAN WITH SOME INFO THAT MIGHT HELP ME WITH THIS PROBLEM BEFORE I GO CRAZY. THANK YOU SO MUCH AND I DO LIKE THIS HP PAVILION ENTERTAINMENT PC WITH A WINDOWS 7 INTEL CORE 2. THX AGAIN-HELP!!!!!!!

  51. tried to get help connecting printer said not under warranty no help. wont be buying any more hp products. thanks for nothing

  52. I am a life long customer of HP. Desk top computers and printers. I have been very happy with most of the products. My biggest complaint is the customer service. It is not good. I have called many times and have had a hard time understanding the rep. Being transferred many times in a single call is quite normal. The last time I called was just a few days ago. Was on the phone for over an hour. Rep. took over my computer remotely and finally solved the problem, but in the process took out my screen saver and other saved options on programs. I also asked him to speak slower and more clearly, but I still had a hard time understanding him and he had a hard time with me, also. I asked him to update the info on my printer warranty. It has the wrong date of purchase. I also did a live chat for the similar problem, but didn’t get anywhere with him either. Also asked him to update the info on my warranty, but to date, it has not been done. I was on the live chat for over an hour with him also. He can’t asking me to please bear with him while he analyzed the problem All in all, it was a very bad experience.

  53. Dear HP Customer Service,
    Our Mr. Biodun Adeyemi took our system mentioned above to your Abuja Office for repairs 13 months ago. He was given a quote and assured that the job would be promptly done.
    He duly paid to your account after an interminable diagnostic period (via Citibank Teller in favour of HP dated 19th October 2013. About three weeks later, he went to retrieve same system from your office in the same condition in which it was received.
    The front Desk Officer there informed us
     That a new Hard Disk Drive was put on board to replace our old one
     That our old HDD was sent to US office making it impossible for us to retrieve our data
     That it is policy not to reload any software on repaired systems
     That even if software are loaded we shall not be given any of the drivers loaded
     That our payment only covered the replacement of the Hard disk

    Our Stand and understanding
    We believe that HDD is our property and should have been returned to us especially since no attempt was made to retrieve our data – the main reason we came to HP was to salvage our information. We also believe that materials on the HDD are proprietorial and therefore ownership of the information on the HDD and the HDD itself are ours and should remain ours since we purchased them from HP.
    We returned same product to the Abuja Office and they have since refused/done nothing on the excuse of unavailability of power for three days – causing us whopping losses as we are deprived of the services of the system.
    How can we believe that the HDD in question was really replaced? The original problem we had was lack of executable boot file. The status quo of our system almost 2 months later was the same. We returned same to them. We seek redress.
    HP is too big a brand to involve in petty pilfering. Kindly investigate what happened in your Abuja Office and let us know soonest.
    A copy each of our bank teller for payment to HP Abuja for the job and their letter to us is attached. The services were far from instant as the ‘HP Instant Repair’ appellation implies, since close to one month after the job was taken on we are still far from using the system. Even their feedback and turnaround time leave much to be desired.
    Kindly rectify this situation and return our original HDD. We pride ourselves on using HP products.

  54. Your customer service is the worst I have dealt with. I bought a printer directly from HP. Now I find out it is a remanufactured unit!!! Can you believe it! It came in a brown box with no registration card and no documents. They want to give me a remanufactured unit when I bought a new unit! This is a disgrace. I have 8 HP units. I bought my last!

  55. I have an HP photo smart 7520 printer; serial number CN32P490RG.
    this printer has never been initially “set-up”; it requires specific HP set-up ink which I do not have. I purchased this printer from Best Buy, they informed me that the ONLY way to obtain the required ink is to get it directly from HP; they provided the phone number.
    THE PROBLEM: though I have repeatedly telephoned HP, since June, 2014, and have been told at each phone call that the needed ink would be shipped and I would receive it within 3-5 business days, no ink has been received.
    Shipping case #3004636399; I was assured on 8.11.14 that the ink would be received by me within 3-5 business days. it has not been received.

    Needless to say I am very frustrated. I feel that I will never purchase another HP product [though I consider HP a preferable product, without supportive service the product does me no good!]
    I NEED a PRINTER. Your horrid customer service is forcing me to consider purchasing another printer WHICH I CANNOT AFFORD

    I am leery of this method of reaching HELP. PLEASE send me an email within the “promised” 3-5 days informing me that you have received my plea
    thank you, susan sacaloff

    PS since I am unable to print I have no means of saving this communication. I hope you will honor me.

  56. I purchased an HP certified reconstructed Officejet 6700 Premium printer in February 2014 and the care package was offered to me on 3/14/14 by an Indian technician who promised free ink. By 4/25/14 after talking to atleast two other technicians with nothing but promises I gave up on the ink. Now its September 2014 and I ran across this HP Customer Service comment post. Thanks

  57. Simply needed to email HP tech support for a EliteBook 8570w ($3100 box!) problem…how many dead end links does this web site have. Starting to regret not buying a Dell! I have 15 months left on the warranty and can’t get a seemingly simple problem solved…PATHETIC!!!!

  58. HP is replacing my HP Photosmart C410a printer and I just wish to say how knowledgable and kind you people were in finding my problems. and solving them. The new printer is to have a USER GUIDE OR MANUAL WITH IT. THAT IS VERY IMPORTANT TO ME. CUSTOMER # BFFB8765-01 CASE # 3008537063

  59. I absolutely love your products!!! My Computer and Printer are amazing!
    However it is very very frustrating to get a hold of someone in technical support who speaks English!!! I spent 2 hours on the phone being bounced around to this person or that person, who doesn’t speak English. When I did get someone who spoke English they couldn’t help me. Endless to say, very very disappointed and I will not be buying anymore product from up anymore until you can get your technical support fixed!!!!

  60. I called to ask why my printer takes so long to print or not at all unless i slap the screen and Then it doesn’t always work. I got an oriental that couldn’t speak or understand English. I tried to make a print for her and it took 10 minutes for the printer to print out a copy she asked for and she didn’t seem to understand what I was telling her. I told her, I needed someone else and she wouldn’t transfer me and I told her, I am going to hang up and did. She called me back and said, we were disconnected. i told her, I hung up on you and did it again. If HP doesn’t have anyone that speaks and understands English, I will never buy another HP product again. I had one good Hp printer at one time and two bad ones and now the third one isn’t working good. Someone needs to pay attention to consumer calls.

  61. Hp tech support is seriously the worst run support I have ever been involved with. Based on this I refuse to ever buy another hp product again. I bought a one time support issue for 100 which they were very quick to process. I could not get through to support as it took over 2 hours of waiting and they lost the call. Not only that JUST TRY to get a refund. I have Ben transfered and transfered and transfered around and still trying to get in touch with anyone that can just refund me my 100 bucks. Also which company doesn’t have an email to complain abut this? Seriously I think I short the stock tomorrow as this is THE WORST SERVICE ( if you can call it service ) I have ever known.

    As of this writing they still have my cash

  62. I could not find an HP site to post this notice (easily), so am doing so here. It looked to me as if they reckoned they were infallible.

    I will never, ever, ever! buy another HP product. True HP product discern-ability went out in the 1970’s.

    I have owned 3 HP lap tops in my day, the worst was a Vista machine. Slow, prone to overheating and basically unreliable. HP solution to Customer Support was to abdicate it to user bulletin boards and award points for solving other customer problems.

    I’ve owned 3 HP printers, a 6100 series combination printer/scanner/fax that worked the best. In later years I purchased a 9600 wide carriage printer (11 x 17). This lately proved very unreliable – for some reason I needed to reinstall the drivers periodically, switch USB ports and stand on one leg while saying “la, la, la, la” with my tongue pointed out the left side of my mouth. Usually, this happened when I needed to urgently print a business document. Recently it would only print a border of a drawing, then mysteriously quit. It have been because it was trying to “call home” via Explorer, since I disabled that through my firewall after receiving notice “someone” was calling home. HP stopped support of drivers for it for newer operating systems, so I was basically stuck with only being able to use it on XP operating systems.

    The worst printer I ever owned hands down was a 8500 Pro combination printer/scanner/fax. The device would insidiously go through cleaning cycles EVERY DAY!!! until all my ink was used up. HP had a solution for this – buy more ink. The cartridges were very expensive and I stopped short of re-purchasing more, weighing the cost of another printer. The cartridges had a microchip that prevented re-filling, and even though you could fill them, would register as empty once the chip had determined ink depletion based on usage. The printer could not be installed with my AVG firewall, no one from AVG was able to help me on which ports to open or how to go about doing it. I basically abandoned hope on using the AVG firewall. I believe the printer would call home to tell the mothership whether I was mistreating it by not buying new ink cartridges.

    All in all, my experiences with HP other than my old reliable HP41CV calculator were abysmal. I gave it a try, working through my problems to no avail. My loyalty to HP is gone. I’ve found there are other products available that function without quirks and customer service is represented by people who actually speak English, not Engrish. Goodbye HP. Maybe you will have a better customer base with people who can understand your Customer Service centers.

    Calgary, AB Canada

  63. WORST CUSTOMER SERVICE EVER!!! And please DO NOT call yourselves tech’s. What a joke! UNPROFESSIONAL. INEPT. LAZY. AND GROSSELY INCOMPETENT! That must be the qualifications you must posses to work there. Cant even transfer a phone call correctly! And the “supervisors” (yet, another joke) are just as useless as the people they supervise. I will NEVER buy another HP product again, so I will never be subjected to such abhorrent service, if you can even call it that. HP should be ashamed if thier selves for treating there customers this way. There is a reason why it’s so hard to find a complaint number. But I found it, go to the BETTER BUSINESS BUREAU’s website. And yes I will be filling a complaint. I almost want to say FRAUD! I think I am actually tramatized by the stupity of the whole situation! I want the almost TEN HOURS (acumatively) I wasted talking to FREAKING INCOMPETENT MORONS!!! So pissed!

  64. Had tried for three times over two months to get a way to talk to a support person that wasn’t a tech number. Finally got through to a real person and after all this time, we ended up having to take our printer beck to store and exchange for another. We had a piece broken when we unpacked the printer and wanted to just get the part and replace it ourselves. The people I talked to at the support site were very nice and helped us all the could but part wasn’t available.
    Not a bad experience, just took a long time to get a person that understood what we needed.

  65. I bought a touchsmart laptop on Feb 14, 2014. Hasn’t worked. Went to Texas 3 times, but still doesn’t work. I need a new laptop, or give me back $500. I paid $415, in February, but u have held my money for a long time. Plus all my heartaches and the many man hours I spent trying to fix it, $500 is cheap.
    Valsa Abraham

  66. I received a laptop for Christmas last year. The touch screen stopped working a few weeks ago, I thought I had until dec 25th for my warranty the day I first unpacked it but they told me it was from the purchase date dec 2nd so it was 10 days out of warranty. So I paid for extended service and then got cut off. I called back in and was transferred 9 times and no one could help me telling me they were not the correct department and not the dept that took my credit card info and not who I needed to talk to. I will use the lap top without the touch screen. I am vice president of an equipment co and we operate over 200 computers in the locations along with road sales. I just sent out a memo that NO HP products are allowed to be purchased by any dept for any reason. And if a road salesman buys a laptop we will not cover that cost if its a HP. Your loss.

  67. Very high pressure. Will never consider another printer from HP. (FYI, my glass on my printer cracked… and I was asking about feasibility of repair… And the customer service person was He’ll-bent on upgrading me to a bigger model. Would not listen to me… Just kept talking. ). Very unsettling.

  68. I tried to access My Account which I have had for years. I did all that was asked of me at the log in site. I was rejected in every case. I cannot access those items that i registered nor update information in my account. Your customer service requirements are inadiquate.

  69. I bought a HP computer. It came with Windows 8 loaded on it. I have made up my mind to take into the middle of the street and run over it several times with my truck. Biggest mistake I have ever made. Will not repeat that one.

  70. I have purchased six (6) laptops from HP in the last 2010. We have had good luck and CS till now. Windows 8 was a disaster. Now, 10/17/2014 I called CS with one question, not clearly answered, and was charged 49.99 from HP SmartFriend. on 11/17/14 I was charged $14.99: called talked to rep who assured me it was an error and would be fixed asap. 12/17/14 charged 14.99 called, was assured again..1/17/15 and again I am charged, I call and cannot reach anyone, tech difficulties. This means I will be charged again.. REALLY HP is this any way to treat a very loyal cust ?? I own Paviions, by the by and love it/them. What IU want is to be cancelled out of this monthly farce I feel I was trapped into and credit my credit card for the amount charged.. thanj you for listening, this out of frustration..help?

  71. I am so sick and tired of these companies taking advantage of us hard working individuals!!!! We get suckered into buying the junk and when it won’t work they insist on charging us again just to talk with us about the issues!!! Well guess what never again will I buy a HP printer or a Linksys Router!!!!!!!!!!!!!!!!!

  72. I upgraded to Yosemite and now cannot connect for printing from my HP Photosmart C4780… Interesting to note: according to HP.com one can’t call the support phone # even though it is between their hours of operation, NOR can one contact anyone AT HP for help!! I am not impressed with HP at all now

  73. I have been trying for 6 weeks to find out where to buy a replacement battery for my HP 2000 Notebook in Shanghai where I currently live.
    I have yet to get an answer. I always get somebody outside the USA who probably would not know the answer if I asked him his name!
    Is there any way to get an answer to my question?
    Customer Service in general in China is the poorest I have ever known.
    USA is usually much, much better.
    Then there is Hewlett Packard!

  74. Purchased computer in March 2015 called HP 1 day later to get help setting up the device with uploading a external hard drive and uploading pictures from a digital camera. The HP customer service said he could help me with having full access to my computer and that he could resolve the issue and I agreed he then went into my computer and was clicking things all around so fast before I could even have a chance to ask him what he was doing he was just open and closing windows like crazy. He then told me to restart the computer and it would take 15 minutes we then completed the call and he never fixed a thing I still can’t upload pictures and access my external hard drive what makes this situation very upsetting is what did he really do on my computer?????? Hack it I’m wondering……Every time I call back they still want access to my computer and I refuse and they connect me to a totally different company (NOT HP) and then they want to charge me 150.00 for customer support. Terrible customer service I want answers :(

  75. I have HP Photosmart 6520 printer that I have barely used I just bought new toner for it since the time of purchase. I called HP customer support because the black was not working. In following the technicians directions in using paper towel and then inserting the color cartridge’s back into the computer the wheels started turning and sucked the paper towel into my printer. It is now RUINED and I have to purchase a new printer to replace my one year old printer. I am so upset. I called to speak with a supervisor and he was not even interested in listening to me. I am reporting this to the Better Business Bureau as my printer was purchased in Dec. 2013 so it is no longer warrantied. If you allow technicians to help your customers, be sure that the steps that are being instructed to follow will not ruin the product. I will be looking for a company that can talk to me and actually help me when I invest in a product. Especially since I also purchased an HP computer recently. Very Unhappy.

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