hotwire

Contact Hotwire Customer Service

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Contacting Hotwire Customer Service Center

Hotwire is claims to sell last minute hotels, flights and more for up to 50% off or more. The site specializes in booking those last few spots that companies want to get rid of in a short amount of time, but there are deals on the site that can be booked in advance. You book and manage travel directly through Hotwire.com, but you will receive travel information from the airline, car rental agency or hotel – depending on your travel experience.

Contact Info:

Phone Contact Numbers

The Help Center for Hotmail.com is available 24 hours a day. Customers can book travel, change travel and cancel travel using this customer service line.

  • Help Center: 1-866-468-9473
  • Help Center (toll): 1-417-520-1680

Mailing Address

Writing a letter to customer service is a dying passion, but one some people still hold on to. If you want to write a letter to Hotwire customer service, you can use the address provided in the company’s Privacy Policy.

Hotwire Customer Care
655 Montgomery St.
Ste. 600
San Francisco, CA 94111

Official Website

Go to http://www.hotwire.com for travel, hotels, rental cars and account access. You can access your account 24 hours, a day, but just because you can access your account and contact customer service does not mean you can alter your reservations. Read through all the details about your travel reservations before booking your travel to ensure you can make changes before making the final purchase.

  • Customer Service Email

The Help Center is available by email to answer customer service questions. Contact Hotwire customer service via the contact page https://www.hotwire.com/helpcenter/contact.jsp. If you have a billing question or a question regarding your credit card or travel accommodations, you may want to call customer service. The customer service team attempts to contact all customers within two hours of receiving email communication.

We’ve sent an email along to Hotwire to see if we really receive a response that fast. We’ll update you with all the details when we hear back from Hotwire customer service.

Our Experience

Hotwire customer service uses an automated system to route calls. You are given six different options for specific departments. We pressed 2 for help booking accommodations. The automated system warned us that call hold times were higher than normal, but our call was answered within a few seconds. The agent had a thick accent and the call connection echoed. She asked us to call back for a better connection. The second time we called the hold time was more than two minutes and the agent sounded identical to the first call. We asked about getting a refund for a missed flight and the agent disconnected the call before giving us an answer.

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Rating: 1.0/5 (2 votes cast)
Contact Hotwire Customer Service, 1.0 out of 5 based on 2 ratings
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6 Comments on “Contact Hotwire Customer Service
  1. I no longer will be using Hotwire, and I’d like to tell you and lots of people why this is. The “teasers” that Hotwire is now using, “Hints” are unethical and misleading, causing customers to think they are being given some real information on the narrowed down options that the hotel will be. Even the employees mislead the customer as if the hotel they want is quite likely. While Hotwire will admit this if pushed, it’s quite misleading when trying to assess the options online…and even on the phone.

    Tonight when I tried to make a reservation, the call was cut off at the end…. I called back then to finish the reservation, only to find that Hotwire had booked it even though the call was cut off. This was not cool with me. I ended up with the wrong hotel level and reservation. I tried to fix it, calling hotwire immediately and they were unwilling to help even though I was not trying to cancel it. I’m very disappointed in the customer service I received.

    Money is not everything. Customer satisfaction is.

    Business is about win-wins. This is a lose-lose. Please take all records of me off of your website and company. I will never use Hotwire again after tonight. I will be posting this on every website I can.
    Respectfully, Marguerite DeSpain

  2. I am very unhappy at this time. I will never book wit hotwire again. The staff is unprofessional and inconsiderate. I was stuck stranded over 200 miles away from home because someone canceled my hotel room and refunded you my money with out my permission. When I arrived to my hotel there were no vacancies and I was forced to sleep in my car that night because I was told, that since it was after 12 am, hotwire stated there was nothing they can do.That should of been listed in your “terms and confitions”

  3. I am very unhappy at this time. I will never book wit hotwire again. The staff is unprofessional and inconsiderate. I was stuck stranded over 200 miles away from home because someone canceled my hotel room and refunded you my money with out my permission. When I arrived to my hotel there were no vacancies and I was forced to sleep in my car that night because I was told, that since it was after 12 am, hotwire stated there was nothing they can do.That should of been listed in your “terms and confitions”. The worst service evet!

  4. Iam very unhappy with Hotwire, This is the last time I will use their services, I will inform all my friends and family not to use this service. I have used hotwire in the past,when I ran into a situation and was unable to fly, there were no accomondations. I am advising everyone to beware of this services. They are no different than a bank robber. Their customer services representives were rude and not accomondating. I will also inform the BBB of this companies practice, BEWARE. I will never use them again.

  5. Watch who you deal with from my experience hotwire isn’t trusted company I was charged two times for the same rental car booking

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