Contacting Hotwire Customer Service Center
Hotwire is claims to sell last minute hotels, flights and more for up to 50% off or more. The site specializes in booking those last few spots that companies want to get rid of in a short amount of time, but there are deals on the site that can be booked in advance. You book and manage travel directly through Hotwire.com, but you will receive travel information from the airline, car rental agency or hotel – depending on your travel experience.
Phone Contact Numbers
The Help Center for Hotmail.com is available 24 hours a day. Customers can book travel, change travel and cancel travel using this customer service line.
- Help Center: 1-866-468-9473
- Help Center (toll): 1-417-520-1680
Hotwire Customer Care
655 Montgomery St.
San Francisco, CA 94111
Go to http://www.hotwire.com for travel, hotels, rental cars and account access. You can access your account 24 hours, a day, but just because you can access your account and contact customer service does not mean you can alter your reservations. Read through all the details about your travel reservations before booking your travel to ensure you can make changes before making the final purchase.
- Customer Service Email
The Help Center is available by email to answer customer service questions. Contact Hotwire customer service via the contact page https://www.hotwire.com/helpcenter/contact.jsp. If you have a billing question or a question regarding your credit card or travel accommodations, you may want to call customer service. The customer service team attempts to contact all customers within two hours of receiving email communication.
We’ve sent an email along to Hotwire to see if we really receive a response that fast. We’ll update you with all the details when we hear back from Hotwire customer service.
Hotwire customer service uses an automated system to route calls. You are given six different options for specific departments. We pressed 2 for help booking accommodations. The automated system warned us that call hold times were higher than normal, but our call was answered within a few seconds. The agent had a thick accent and the call connection echoed. She asked us to call back for a better connection. The second time we called the hold time was more than two minutes and the agent sounded identical to the first call. We asked about getting a refund for a missed flight and the agent disconnected the call before giving us an answer.