hotwire

Contact Hotwire Customer Service

Contacting Hotwire Customer Service Center

Hotwire is claims to sell last minute hotels, flights and more for up to 50% off or more. The site specializes in booking those last few spots that companies want to get rid of in a short amount of time, but there are deals on the site that can be booked in advance. You book and manage travel directly through Hotwire.com, but you will receive travel information from the airline, car rental agency or hotel – depending on your travel experience.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The Help Center for Hotmail.com is available 24 hours a day. Customers can book travel, change travel and cancel travel using this customer service line.

  • Help Center: 1-866-468-9473
  • Help Center (toll): 1-417-520-1680

Mailing Address

Writing a letter to customer service is a dying passion, but one some people still hold on to. If you want to write a letter to Hotwire customer service, you can use the address provided in the company’s Privacy Policy.

Hotwire Customer Care
655 Montgomery St.
Ste. 600
San Francisco, CA 94111

Official Website

Go to http://www.hotwire.com for travel, hotels, rental cars and account access. You can access your account 24 hours, a day, but just because you can access your account and contact customer service does not mean you can alter your reservations. Read through all the details about your travel reservations before booking your travel to ensure you can make changes before making the final purchase.

  • Customer Service Email

The Help Center is available by email to answer customer service questions. Contact Hotwire customer service via the contact page https://www.hotwire.com/helpcenter/contact.jsp. If you have a billing question or a question regarding your credit card or travel accommodations, you may want to call customer service. The customer service team attempts to contact all customers within two hours of receiving email communication.

We’ve sent an email along to Hotwire to see if we really receive a response that fast. We’ll update you with all the details when we hear back from Hotwire customer service.

Our Experience

Hotwire customer service uses an automated system to route calls. You are given six different options for specific departments. We pressed 2 for help booking accommodations. The automated system warned us that call hold times were higher than normal, but our call was answered within a few seconds. The agent had a thick accent and the call connection echoed. She asked us to call back for a better connection. The second time we called the hold time was more than two minutes and the agent sounded identical to the first call. We asked about getting a refund for a missed flight and the agent disconnected the call before giving us an answer.

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16 Comments on “Contact Hotwire Customer Service
  1. I no longer will be using Hotwire, and I’d like to tell you and lots of people why this is. The “teasers” that Hotwire is now using, “Hints” are unethical and misleading, causing customers to think they are being given some real information on the narrowed down options that the hotel will be. Even the employees mislead the customer as if the hotel they want is quite likely. While Hotwire will admit this if pushed, it’s quite misleading when trying to assess the options online…and even on the phone.

    Tonight when I tried to make a reservation, the call was cut off at the end…. I called back then to finish the reservation, only to find that Hotwire had booked it even though the call was cut off. This was not cool with me. I ended up with the wrong hotel level and reservation. I tried to fix it, calling hotwire immediately and they were unwilling to help even though I was not trying to cancel it. I’m very disappointed in the customer service I received.

    Money is not everything. Customer satisfaction is.

    Business is about win-wins. This is a lose-lose. Please take all records of me off of your website and company. I will never use Hotwire again after tonight. I will be posting this on every website I can.
    Respectfully, Marguerite DeSpain

  2. I am very unhappy at this time. I will never book wit hotwire again. The staff is unprofessional and inconsiderate. I was stuck stranded over 200 miles away from home because someone canceled my hotel room and refunded you my money with out my permission. When I arrived to my hotel there were no vacancies and I was forced to sleep in my car that night because I was told, that since it was after 12 am, hotwire stated there was nothing they can do.That should of been listed in your “terms and confitions”

  3. I am very unhappy at this time. I will never book wit hotwire again. The staff is unprofessional and inconsiderate. I was stuck stranded over 200 miles away from home because someone canceled my hotel room and refunded you my money with out my permission. When I arrived to my hotel there were no vacancies and I was forced to sleep in my car that night because I was told, that since it was after 12 am, hotwire stated there was nothing they can do.That should of been listed in your “terms and confitions”. The worst service evet!

  4. Iam very unhappy with Hotwire, This is the last time I will use their services, I will inform all my friends and family not to use this service. I have used hotwire in the past,when I ran into a situation and was unable to fly, there were no accomondations. I am advising everyone to beware of this services. They are no different than a bank robber. Their customer services representives were rude and not accomondating. I will also inform the BBB of this companies practice, BEWARE. I will never use them again.

  5. Misleading bait and switch tactics used. Booking came thru with a hotel that is unsatisfactory not listed on their 2 star choices of possible hotels. The hotel is far inferior and within an hour of the booking could not be credited or refunded. The hotel reservation had not even been processed by hotel itself yet hotwire was firm in their no refund policy. I will never use hotwire again. Spread the word!!

  6. I booked with hotwire yesterday the hidden 3and half star hotel hotwire showed me few known hotels all were good hotels but I did not see what was the private 3and half star hotels. it was my luck to get a hotel with one bed and no elevator , and sleeping on the first floor is too noisy in montreal it was a disappointment , they will hear from me after my trip for sure . Robert

  7. I booked with hotwire . yesterday a hidden hotel in Montreal Canada and hotwire showed me all good hotels , there was one private and my luck they gave it to me 3and half stars hotel no elevator , one bed and no parking , I phoned them and talked to Jeff , he said nothing they can do , disappointment , and I wil write more complains to the business bureau Robert

  8. Watch who you deal with from my experience hotwire isn’t trusted company I was charged two times for the same rental car booking

  9. I have a supposed Hotwirecar reservation and want to know if the price quoted is a firm price or a bait and switch. Are reservations made thru Hotwire guaranteed?

  10. We are greatly disappointed in Hotwire and their secret hot rate deals.

    We travel a lot usually make at least 6 trips a year with a couple international trips and rely on websites for the best deals on lodging & airfare.

    I booked thru Hotwire secret hot rate for 5/18 – 5/19 Baymont Inn Denver International Airport. You had it listed as a $160 hotel for $106 (save 34%). Sounded like a great deal at booking, but after booked and revealed it was the Baymont Inn, I checked the your regular price and it was listed as $118. That is NOT a 34% savings, but $12 savings.

    I feel you are misleading & not accurate in your secret hot rates hotels and will not use Hotwire again for booking hotels or airfare as you can’t be trusted and aren’t accurate in your listings.

    Sincerely
    Dale Block
    Alto, Mi 49302

  11. I booked a hotel reservation on hotwire on May 28th for a May 30th hotel stay. The price at the time was $70 (I have a screen shot). When I received the confirmation by e-mail, the price had jumped to $74, and there was an additional $20.95 in taxes and fees – suddenly my $70 reservation was costing me $94.95! I immediately called hotwire to cancel, but they “explained” that since it was a hotrate, it could not be cancelled. I explained what happened and was told to fax a copy of the screen shot showing the $70 rate and I would hear back in 7 – 10 days (my reservation was in 2 days) – not a lot of help. I called back 3 more times to speak with another supervisor, twice I was conveniently disconnected when I explained the problem, and the third time I got the same company line. I finally called American Express and contested the charge. I will never use them again.

  12. I had a reservation booked for Vegas for July been on the phone all day cause the booked me in Rivera a hotel that no longer exists. Then when I try to get another hotel they book it and then I call hotel to confirm and I will be having to pay$350 for the room when I’m there and they keep hanging up on me I will never use this site again and I will be reporting it as well.

  13. I was on hold for over 2 hours to talk with a supervisor! Then when finally getting one he was rude and didn’t take care of my needs! I then called back and was hung up again with another supervisor. When you try and call back forget it! The wait time is insane !!! I WILL NOT BOOK WITH THIS COMPANY AGAIN AS WHAT THEY SAY THE RATE IS IT ISN’T AS IT CHANGES WHEN YOU GET YOUR RESERVATION, I TOO TOOK A SCREEN SHOT AND TRIED TO EXPLAIN THE DIFFERENCES HOWEVER HE MUST BE GOING OFF OF A SCRIPT AND DIDN’T EX- KNOWLEDGE WHAT THE TRUE FACTS WHERE!

    • I forgot to mention that the phone disconnected before rep was given any authority to process credit card for payment hotwire only sent email with itinerary. I hope they have a voice recorded line because her at my employment we do and if it has to been used they have agreed to release.

  14. I booked a car rental with hotwire as we usually do and have never had a problem be it that I usually booked for myself online. This time call customer service due to system was down, the rep took reservation information and credit card info, but never getting my approval to run credit card. Hotwire charged my card without my approval and now I have been on hold to speak with someone for the last two hours this is crazy, not only will I be contacting BBB but my attorney also.

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