Contacting Holland America Line Customer Service Center
Holland America Line is a cruise company with 15 ships setting sail more than 500 times a year. Some trips last just the weekend and others last much longer, with extended stays and unique ports of call. Though the name may suggest otherwise, Holland America Line cruises depart from locations other than Holland. Some embarking ports include Fort Lauderdale, Buenos Aires, Valparaiso, Rio de Janeiro and San Diego.
Phone Contact Numbers
Holland America Line customer service is available from 5 AM to 7 PM (PT) Monday to Friday and 6 AM to 5 PM (PT) Saturday and Sunday to book reservations and take customer service calls.
- Reservations: 1-877-932-4329
- Ship Services: 1-800-541-1576
- Planning Department: 1-800-445-3731
- Shore Excursions: 1-888-425-9376
- Mariner Society: 1-800-547-9139
- Emergency Contact: 1-888-361-8803 or 1-206-281-3535
- Special Mobility Needs: 1-800-547-8493
- Guest Relations: 1-206-905-8962
Address the envelope for your letter to Holland America Line customer service to:
Holland America Line Guest Relations 300 Elliott Ave W Seattle, WA 98119
To read up on the cruise specials offered by Holland America Line, you can visit http://www.hollandamerica.com, the official website. Contact information is simple to find as is cruise details. There are prices and reservation booking available on the site.
You can also keep in touch with Holland America Line customer service using those social media sites consumers frequent so much.
- Facebook: http://www.facebook.com/HALCruises?WT.ac=wt_footer_FB
- Twitter: https://twitter.com/HALcruises?WT.ac=wt_footer_TW
- Pinterest: http://pinterest.com/halcruises/?WT.ac=wt_footer_Pinterest
- YouTube: http://www.youtube.com/hollandamericafan?WT.ac=wt_footer_YT
- Company Blog: http://www.hollandamericablog.com/?WT.ac=wt_footer_blog
Listed on the site are the terms and conditions (contract) for all travelers booking a cruise through Holland America Line. It is crucial to read over the contract BEFORE booking the cruise so you know exactly what you are agreeing to. The contract is available at http://www.hollandamerica.com/legalAndPrivacy/Main.action?tabName=Cruise+Contract&WT.ac=footer_Contract.
Customer Service Email
Contact the Holland America Line customer service desk using the general email address at firstname.lastname@example.org. You can also send your message using the online form at:
Guest Services: http://www.hollandamerica.com/contactUs/Main.action
Although we connected with the customer service team rather quickly, we had serious concerns with the level of detail of the customer service team. We asked the agent for information relating to the cleanliness of the rooms. in particular, when does the company perform a thorough cleaning of the room in order to remove known food allergens. The only information the agent could provide was the daily cleaning schedules, which seemed more like a stock answer.
We feel as if the agent didn’t want to provide any additional information on the subject. Did you feel the same way when you connected with the customer support team? Share your thoughts with us in the comment section.