Contact Holland America Line Customer Service

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Contacting Holland America Line Customer Service Center

Holland America Line is a cruise company with 15 ships setting sail more than 500 times a year. Some trips last just the weekend and others last much longer, with extended stays and unique ports of call. Though the name may suggest otherwise, Holland America Line cruises depart from locations other than Holland. Some embarking ports include Fort Lauderdale, Buenos Aires, Valparaiso, Rio de Janeiro and San Diego.

Contact Info:

Phone Contact Numbers

Holland America Line customer service is available from 5 AM to 7 PM (PT) Monday to Friday and 6 AM to 5 PM (PT) Saturday and Sunday to book reservations and take customer service calls.

  • Reservations: 1-877-932-4329
  • Ship Services: 1-800-541-1576
  • Planning Department: 1-800-445-3731
  • Shore Excursions: 1-888-425-9376
  • Mariner Society: 1-800-547-9139
  • Emergency Contact: 1-888-361-8803 or 1-206-281-3535
  • Special Mobility Needs: 1-800-547-8493
  • Guest Relations: 1-206-905-8962

Mailing Address

Address the envelope for your letter to Holland America Line customer service to:

Holland America Line Guest Relations 300 Elliott Ave W Seattle, WA 98119

Official Website

To read up on the cruise specials offered by Holland America Line, you can visit http://www.hollandamerica.com, the official website. Contact information is simple to find as is cruise details. There are prices and reservation booking available on the site.

You can also keep in touch with Holland America Line customer service using those social media sites consumers frequent so much.

Listed on the site are the terms and conditions (contract) for all travelers booking a cruise through Holland America Line. It is crucial to read over the contract BEFORE booking the cruise so you know exactly what you are agreeing to. The contract is available at http://www.hollandamerica.com/legalAndPrivacy/Main.action?tabName=Cruise+Contract&WT.ac=footer_Contract.

Customer Service Email

Contact the Holland America Line customer service desk using the general email address at guestrelations@hollandamerica.com. You can also send your message using the online form at:

Guest Services: http://www.hollandamerica.com/contactUs/Main.action

Our Experience

Although we connected with the customer service team rather quickly, we had serious concerns with the level of detail of the customer service team. We asked the agent for information relating to the cleanliness of the rooms. in particular, when does the company perform a thorough cleaning of the room in order to remove known food allergens. The only information the agent could provide was the daily cleaning schedules, which seemed more like a stock answer.

We feel as if the agent didn’t want to provide any additional information on the subject. Did you feel the same way when you connected with the customer support team? Share your thoughts with us in the comment section.

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3 Comments on “Contact Holland America Line Customer Service
  1. We have a trip on our cruze for décember 18. I had pay, i had completed the listing for the bording pass but after a lot of attemps it’s imposible for printing de Bording pass. We had go to friends for making a new test,,,,,nothing. we had phone on your department 2 times, but we say go to the Library…Common!!!! I have a brad new Pc and my friend to , we have the very brad new Adobe version….Nothing….Give me a adresss at Fort Lauderdale for go to take my bording pass.

  2. We received a request to complete a survey following our most recent cruise. We were unable to complete the survey and would like another forwarded to us.

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