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Contact Holiday Inn Customer Service

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Contacting Holiday Inn Customer Service Center

Holiday Inn is not just a place for guests to rest their heads; it is a company consisting of 7 brands, including, Holiday Inn, Candlewood Suites, Staybridge Suites, Holiday Inn Express, Hotel Indigo, Crowne Plaza and InterContinental Hotel and Resorts and more than 4,000 hotels. Although there are many properties, the mission of Holiday Inn is clear, ensuring customers have the best experience while visiting one of the locations.

Contact Info:

When customers have questions and concerns, they have the ability to contact the customer service department or the corporate offices. One of the fastest methods is by phone. Additional ways to contact customer service include email, traditional mail and through social media.

Phone Contact Numbers

  • Customer Service: 1-888-465-4329
  • Europe: +44 (0)871 942 9292
  • Americas: 1-800-621-0555
  • Africa, Middle East and Asia: 1-800-009-200 or +61 2 99269889
  • Global Headquarters: +44 (0) 1895 512000
  • Americas Headquarters: 1-770-604-2000
  • Africa, Middle East and Asia: +65 6395 6166
  • China Office: +86 (21) 2893 3388

Mailing Address

InterContinental Hotels Group PLC Guest relationsOak CourtDudley RoadBrierley HillWest MidlandsDY5 1LGUK

InterContinental Hotels GroupPO Box 30321Salt Lake City, Utah 84130-0321

InterContinental Hotels Group PLC Broadwater ParkDenhamBuckinghamshireUB9 5HRUK

InterContinental Hotels Group 3 Ravinia DriveSuite 100Atlanta, Georgia 30346-2149

InterContinental Hotels Group (Africa, Middle East and Asia)230 Victoria Street#13-00 Bugis Junction Towers Singapore 188024

InterContinental Hotels Group (Asia)22nd Floor, Citigroup TowerNo. 33, Huayuanshiqiao Road Pudong New Area 200120 Shanghai, PR China

Official Website

Customers wanting to make reservations, locate deals and plan meeting and vacations, can visit the official Holiday Inn website http://www.holidayinn.com/hotels/us/en/reservation. In the event travel plan take customers to popular destinations, customers can find local attractions and find sponsoring hotels. Customers can also sign up for the rewards program which helps customers save money over the course of time.

Customer Service Email

Customers can submit questions and concerns on the customer contact form http://www.holidayinn.com/rewards/us/en/customer-care/forms/quality or the corporate customer contact form. The available topics include service and quality, suggestions, billing, reservations, general concerns, pricing and rewards points. We sent an email requesting the hours of the corporate customer service department. When we received the automated response, the message stated a customer service agent would respond within one business day.

Additional ways to contact the customer service department include:

Our Experience

When we contacted the customer service department, we did not have to wait long in order to speak with a representative. After the automated system provided the option for an agent, we selected the option and within 1 minute, we were speaking with a representative. We asked if rewards points expired if not used and the agent explained they didn’t.

Te call was quick, easy and to the point. Did Holiday Inn merely tell us what we wanted to hear? This is why we want to hear the story of customers just like you. Share your story with us below.

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Rating: 5.0/5 (3 votes cast)
Contact Holiday Inn Customer Service, 5.0 out of 5 based on 3 ratings
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9 Comments on “Contact Holiday Inn Customer Service
  1. On arrival to our room we notice chrome lamp was covered iin dust, then in the bathroom found toothpaste on the sink and a broken lock on the door. Later on when moving the dressing table chair the back fell out and landed on my toe which later swelled up and bruised quite badly. When checking out we mentioned the problems to the receptionist who immediately took the cost of breakfast off our bill but didn’t really seem concerned about the problems, i just thought she was going through the motiond. Food was good but i doubt i will stay at Holiday Inn again.

  2. Hi my name is Lanna and i was hired to work at Hoilday inn in Poteau oklahoma. I got to work for about Three days. on the Thired day i went to work i was told that thay did not need me any more that thay just need some one throuth the inspection that thay was going to let me go. I was told to come back on that Firday to pick up my Check.When i went to pick it up the Sunday lady said it would not be ther and tell the Third day of Janurary i whent to pick up my check today to be told it has not come in and they dont know when or if i well even get a check. I did not do anything to get fired. I have not ever been treated That way i was at Holiday inn in Poteau. When You are wourking you can not go to the bathroom at all you can not take a breake at all.Or you will get fired.But the Head Housekeeper can sit in the break room and eat.Thay did not ask for no ID on me at all intel Thay was going to let me go. That was Three days of not knowing who i realy was. Thay Had know ID I could of been any one.

  3. The National Union of Eritrean Women-DC Chapter has been holding its International Women’s Day events at the Holiday Inn in Alexandria for the last 20 years. It planned and organized another such event for 8 March 2014, sent out its invitations, made its announcements (posters, radio etc. )only to be told that there will be changes in the reservation. In the past, no food has been served-or required, even though alcohol was being sold (the hotel sells it)-this time they are requiring the organization to include food-at our expense. Sandara Holly, the food and beverage manager at the Holiday Inn at 625 First Street Alexandria, Virginia 22314 is new.

    We are hoping that someone at the corporate level can help us resolve this issue as soon as possible-

    Thank you and hope to hear from you as soon as possible

    Sophia Tesfamariam
    Outreach and Media
    National Union of Eritrean Women-DC Chapter

  4. Well Icheck in at 12am and I have to leave at 11 same day that im not satisfied with the little hrs other then that is comfortable staying at this place just I dont think is okay to pay 150 dollars for 12hrs

  5. Ashley who works in your Canton Ohio location went way beyond what was necessary to help me resolve an issue for me. She did an outstanding job making sure my wife and I were comfortable. She was a pleasure to deal with and should be recognized for her outstanding efforts to make sure your customers are taken care of. I can not say enough good things about her. Her professionalism was a big surprise and we will continue to stay here because of her actions. Thanks again Ashley.

  6. I wrote a letter of complaint October 29, 2013 after other attempts prior to that. I did not receive a response from anyone from the hotel or corporate. After spending a night at a Holiday Inn South County Center in St. Louis Missouri in September, 3013 they made no attempt to offer anything to make up for the interrupted night due to a fire evacuation at 3:00am. All caused by, a smoker who set off the alarm. And this was a nonsmoking hotel. I stated in detail the situation, my concerns, and the attitude the front desk had when I checked out that morning. Only after I was the one who brought it up, did they offer a free breakfast (which I declined to do prior appointments) so they said they would add 10,000 points to our Priority club card…which was never done. It is almost a year since this incident and I still am determined to pursue why no one responds to complaints. Very disappointing.

  7. we were to stay in a holiday inn express in Vernon-Manchester Connecticut onSept 13. I tried to cancel our reservations because our plans changed and they said since I used THEIR WEBSITE to make reservations I could not cancel. I am sure there was fine print that stated that (shame on me) but did not see the clause. However, as many times that we have used HIE, this will be our LAST. WE WILL NEVER STAY WITH THIS COMPANY AGAIN!!! I will be sure to post on facebook about my experiences and anywhere else possible.

  8. Worst customer service that I have ever received. The receptionist and the “manager” were very rude. I was charged a security fee when I was assured of when making my reservation that there would be no hidden fees, that there was a flat rate for a one night stay and that is all that I would be charged for. I WILL NEVER STAY AT THE HOLIDAY INN AGAIN! Such rude employees. Ever person that I spoke with was rude and not willing to help with any sort of explanation.

  9. My wife and I were awakened by major construction at 6:30 AM. I complained and I was told by Mr. Robert Marin Civic Center Holiday Inn San Francisco and PROMISED a 50% discount on my next stay. I was called by my DR. and was told I needed to come back to San Francisco. Mr. Marin did NOT put comments in my account so I was in so many words called a liar. I stayed at the Holiday Inn on Van Ness. Suddenly Mr. Marin DID REMEMBER his offer but since I did not stay at the Civic Center He could ZNOT do anything. I would like to start a collection so we can send Mr. Marin to a psychologist that would help him with his memory. DO NOT STAY AY HOLIDAY INN, THEY ARE RUDE AND DO NOT CARE ABOUT THEIR CUSTOMERS!!!!

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