Contacting Holiday Inn Customer Service Center
Holiday Inn is not just a place for guests to rest their heads; it is a company consisting of 7 brands, including, Holiday Inn, Candlewood Suites, Staybridge Suites, Holiday Inn Express, Hotel Indigo, Crowne Plaza and InterContinental Hotel and Resorts and more than 4,000 hotels. Although there are many properties, the mission of Holiday Inn is clear, ensuring customers have the best experience while visiting one of the locations.
When customers have questions and concerns, they have the ability to contact the customer service department or the corporate offices. One of the fastest methods is by phone. Additional ways to contact customer service include email, traditional mail and through social media.
Phone Contact Numbers
- Customer Service: 1-888-465-4329
- Europe: +44 (0)871 942 9292
- Americas: 1-800-621-0555
- Africa, Middle East and Asia: 1-800-009-200 or +61 2 99269889
- Global Headquarters: +44 (0) 1895 512000
- Americas Headquarters: 1-770-604-2000
- Africa, Middle East and Asia: +65 6395 6166
- China Office: +86 (21) 2893 3388
InterContinental Hotels Group PLC Guest relationsOak CourtDudley RoadBrierley HillWest MidlandsDY5 1LGUK
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InterContinental Hotels Group PLC Broadwater ParkDenhamBuckinghamshireUB9 5HRUK
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InterContinental Hotels Group (Africa, Middle East and Asia)230 Victoria Street#13-00 Bugis Junction Towers Singapore 188024
InterContinental Hotels Group (Asia)22nd Floor, Citigroup TowerNo. 33, Huayuanshiqiao Road Pudong New Area 200120 Shanghai, PR China
Customers wanting to make reservations, locate deals and plan meeting and vacations, can visit the official Holiday Inn website http://www.holidayinn.com/hotels/us/en/reservation. In the event travel plan take customers to popular destinations, customers can find local attractions and find sponsoring hotels. Customers can also sign up for the rewards program which helps customers save money over the course of time.
Customer Service Email
Customers can submit questions and concerns on the customer contact form http://www.holidayinn.com/rewards/us/en/customer-care/forms/quality or the corporate customer contact form. The available topics include service and quality, suggestions, billing, reservations, general concerns, pricing and rewards points. We sent an email requesting the hours of the corporate customer service department. When we received the automated response, the message stated a customer service agent would respond within one business day.
Additional ways to contact the customer service department include:
When we contacted the customer service department, we did not have to wait long in order to speak with a representative. After the automated system provided the option for an agent, we selected the option and within 1 minute, we were speaking with a representative. We asked if rewards points expired if not used and the agent explained they didn’t.
Te call was quick, easy and to the point. Did Holiday Inn merely tell us what we wanted to hear? This is why we want to hear the story of customers just like you. Share your story with us below.