Contact Holiday Inn Customer Service

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Contacting Holiday Inn Customer Service Center

Holiday Inn is not just a place for guests to rest their heads; it is a company consisting of 7 brands, including, Holiday Inn, Candlewood Suites, Staybridge Suites, Holiday Inn Express, Hotel Indigo, Crowne Plaza and InterContinental Hotel and Resorts and more than 4,000 hotels. Although there are many properties, the mission of Holiday Inn is clear, ensuring customers have the best experience while visiting one of the locations.

Contact Info:

When customers have questions and concerns, they have the ability to contact the customer service department or the corporate offices. One of the fastest methods is by phone. Additional ways to contact customer service include email, traditional mail and through social media.

Phone Contact Numbers

  • Customer Service: 1-888-465-4329
  • Europe: +44 (0)871 942 9292
  • Americas: 1-800-621-0555
  • Africa, Middle East and Asia: 1-800-009-200 or +61 2 99269889
  • Global Headquarters: +44 (0) 1895 512000
  • Americas Headquarters: 1-770-604-2000
  • Africa, Middle East and Asia: +65 6395 6166
  • China Office: +86 (21) 2893 3388

Mailing Address

InterContinental Hotels Group PLC Guest relationsOak CourtDudley RoadBrierley HillWest MidlandsDY5 1LGUK

InterContinental Hotels GroupPO Box 30321Salt Lake City, Utah 84130-0321

InterContinental Hotels Group PLC Broadwater ParkDenhamBuckinghamshireUB9 5HRUK

InterContinental Hotels Group 3 Ravinia DriveSuite 100Atlanta, Georgia 30346-2149

InterContinental Hotels Group (Africa, Middle East and Asia)230 Victoria Street#13-00 Bugis Junction Towers Singapore 188024

InterContinental Hotels Group (Asia)22nd Floor, Citigroup TowerNo. 33, Huayuanshiqiao Road Pudong New Area 200120 Shanghai, PR China

Official Website

Customers wanting to make reservations, locate deals and plan meeting and vacations, can visit the official Holiday Inn website In the event travel plan take customers to popular destinations, customers can find local attractions and find sponsoring hotels. Customers can also sign up for the rewards program which helps customers save money over the course of time.

Customer Service Email

Customers can submit questions and concerns on the customer contact form or the corporate customer contact form. The available topics include service and quality, suggestions, billing, reservations, general concerns, pricing and rewards points. We sent an email requesting the hours of the corporate customer service department. When we received the automated response, the message stated a customer service agent would respond within one business day.

Additional ways to contact the customer service department include:

Our Experience

When we contacted the customer service department, we did not have to wait long in order to speak with a representative. After the automated system provided the option for an agent, we selected the option and within 1 minute, we were speaking with a representative. We asked if rewards points expired if not used and the agent explained they didn’t.

Te call was quick, easy and to the point. Did Holiday Inn merely tell us what we wanted to hear? This is why we want to hear the story of customers just like you. Share your story with us below.

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Rating: 5.0/5 (3 votes cast)
Contact Holiday Inn Customer Service, 5.0 out of 5 based on 3 ratings
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3 Comments on “Contact Holiday Inn Customer Service
  1. On arrival to our room we notice chrome lamp was covered iin dust, then in the bathroom found toothpaste on the sink and a broken lock on the door. Later on when moving the dressing table chair the back fell out and landed on my toe which later swelled up and bruised quite badly. When checking out we mentioned the problems to the receptionist who immediately took the cost of breakfast off our bill but didn’t really seem concerned about the problems, i just thought she was going through the motiond. Food was good but i doubt i will stay at Holiday Inn again.

  2. Hi my name is Lanna and i was hired to work at Hoilday inn in Poteau oklahoma. I got to work for about Three days. on the Thired day i went to work i was told that thay did not need me any more that thay just need some one throuth the inspection that thay was going to let me go. I was told to come back on that Firday to pick up my Check.When i went to pick it up the Sunday lady said it would not be ther and tell the Third day of Janurary i whent to pick up my check today to be told it has not come in and they dont know when or if i well even get a check. I did not do anything to get fired. I have not ever been treated That way i was at Holiday inn in Poteau. When You are wourking you can not go to the bathroom at all you can not take a breake at all.Or you will get fired.But the Head Housekeeper can sit in the break room and eat.Thay did not ask for no ID on me at all intel Thay was going to let me go. That was Three days of not knowing who i realy was. Thay Had know ID I could of been any one.

  3. we were to stay in a holiday inn express in Vernon-Manchester Connecticut onSept 13. I tried to cancel our reservations because our plans changed and they said since I used THEIR WEBSITE to make reservations I could not cancel. I am sure there was fine print that stated that (shame on me) but did not see the clause. However, as many times that we have used HIE, this will be our LAST. WE WILL NEVER STAY WITH THIS COMPANY AGAIN!!! I will be sure to post on facebook about my experiences and anywhere else possible.

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