Contact Higher One Customer Service

Contact Higher One Customer Service

Contacting Higher One Customer Service Center

Higher One is a payment and refund processor for colleges and universities. According to the company description, Higher One helps make billing, payments and refunds that pass through the college business and financial aid departments seamless and simple so students get the money they deserve and have access to simpler payment processes for tuition, fees and other college bills.

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Contact Info:

Phone Contact Numbers

Finding a phone number for Higher One customer service is a little difficult. We know customers have to call One Support, but the phone number for One Support is not listed on the Higher One customer service page. According to the One Support page, colleges and universities are given the One Support phone number after a contract is established.

  • Sales: 1-866-444-4379

Mailing Address

There are three addresses listed for Higher One corporate offices. You can choose to write to one, two or all three addresses, as desired. If you are a customer of Higher One you may have a different contact address than the ones listed on the official website.

Higher One115 Munson St. New Haven, CT 06511


Higher One 80 Swan WayOakland, CA 94621


Higher OneThe Medical Building3284 Northside PkwySte. 400Atlanta, GA 30327

Official Website

You can find information about Higher One customer service, products and services on the official website at http://www.higherone.com.

Customer Service Email

The only contact email form we found on the Higher One website was a sales contact page located at http://www.higherone.com/index.php?option=com_content&view=article&id=52&Itemid=111. Students and colleges have access to a dedicated customer support website, forms and phone numbers that non-members do not have access to. You may be able to access customer service on the HigherOneCard.com website at http://www.higheronecard.com/landing/start.jsp if you are a current card holder.

Our Experience

The Higher One sales phone number is listed with an extension number, so we tried to access customer service via this number. We were given the option to press 5 for Higher One customer service. After pressing 5 we were warned that we would need our Higher One card number to reach customer service. We listened through a list of options and chose 5 again for non-card holders. After a long message the call was finally placed on hold at the three minute mark. A message then played to warn us that call wait times were in excess of four minutes, making the total call time a minimum of seven minutes before a customer can even speak to a representative.

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6 Comments on “Contact Higher One Customer Service
  1. I keep getting a recorded message from Higher One telling me to log on to my account, but I never knew I had an account. Can you please verify if I have an account with you or not and if I do, what is the account about?
    Gene Gobble
    Ft. Collins, Colorado

  2. I have been trying to establish a password for my account it seems this is a game to these operators especially when they lock me out after my new password is not excepted or even the one they issue for 60 seconds not sixty minutes is not excepted too. they have many address and the background noises makes me wonder if they are nothing but thieves

  3. I am due a refund- and do not have access to my card, ( I never used the card)- I went online to try to find my information but I guess I never registered this card. I attended the College of Central Florida in 2013-and 2014..
    Please direct me to the proper contact so that I can resolve this issue.

  4. Higher One lost my trust when they promised that we will have our refunds the same day funds are released to them and did not deliver. Three days after the funds were released to Higher One many of us still have not received any money. Instead we have a hold called an ID hold on out accounts. School starts tomorrow and many people do not have their books as we depend on Financial Aid to pay for our books.

  5. i was able to use my card with my password 9/22/2015, in the evening my first with draw an was fine with pin # I an everything unti the later afternoon I had used it at the college on 9/23/2015 at the store. later on I tryed to get my money out in cash I put in my pin number the one I had been using already a few times an the machine told me I had the wrong pin number. I tryed another machine an it said the same thing. i ended up trying another different one used a couple other pin numbers cause i had tryed to change it at one time so though it may had changed but by then the machine told my i exceeded my limit on attempts. went to log o. to my account it told me i was suspended security reasons to get a hold of customer service. hoping you could tell my what to do to be able to withdraw money I need to pay my rent. thank you Jerice

  6. This has been the worst experience EVER! My son, Michael Davis, is a student at Southern University in Louisiana; he has NOT received his refund monies from school since August. They have given every excuse in the book (frankly, I think this company is holding on to federal funds to get the interest). I’m about to contact an attorney to sort this mess out, and will never, EVER recommend this company!

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