Contacting HBO Customer Service Center
HBO or Home Box Office is a premium television channel available in some areas. The channel can be accessed with cable, satellite TV and online. HBO, like many other huge companies that provide customer entertainment, leans toward email communication, but they do list a customer service phone number.
Depending on the type of customer service you need, you may not have to contact HBO at all. If your issue deals with the HBO channel as provided by your television company you’ll need to contact the cable or satellite provider responsible for pushing the channel to your television. HBO is not responsible for poor signal and other technical problems.
Phone Contact Numbers
- HBO Customer Service: 1-212-512-1208
- HBO Corporate: 1-212-512-1000
The only mailing address available for HBO customer service is the corporate address. We were unable to find this address on the HBO website or the HBO corporate site, but we managed to track it down for your customer service needs.
HBO Corporate1100 Avenue of the AmericasRoom H13-16New York, NY 10036
There are two websites for the HBO company. The first is the consumer-driven website with information on shows and programming located at http://www.HBO.com. The other appears to be the corporate website, which is located at http://www.officeholder.com/. This site offers company information, but the Contact Us page just leads back to HBO.com. There is also a Facebook and Twitter page for customers to contact an agent.
Customer Service Email
The predominant means of contacting HBO customer service is clearly the contact form located on the contact us page at http://www.HBO.com/index.html#/about/contact-us.html. This form gives customers the option of sending a brief message to the customer service team. No personal or financial information should be sent to HBO. Common customer questions are answered in the FAQs section, so you may want to check there first before sending your email.
To our delight, we didn’t have to wait long in order to speak with an HBO customer service representative. In less than 30 seconds, the consumer affairs agent answered the call. We got straight to the point. We asked for information relating to the hours of the customer support department, considering the company broadcast 24/7. The agent explained the HBO phone number is manned from 9 AM to 5 PM eastern time, Monday to Friday. No calls are taken on the weekend.