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Contact Harrahs Atlantic City Customer Service

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Contacting Harrahs Atlantic City Customer Service Center

Harrahs Atlantic City is another hotel and casino in the huge Caesars family. The family stretches from coast to coast with hotels and casinos in Nevada and New Jersey. The New Jersey casino market is booming due to temperate climate and growing fan base.

Contact Info:

To find contact information for Harrahs Atlantic City you have to scroll to the bottom of the main page and click on the Getting Here link. That link takes you to the contact information though it is not presented as Harrahs Atlantic City customer service.

Phone Contact Numbers

When you’re ready to contact the customer service department you can call the toll-free or local number depending on your location. Both are available 24 hours a day.

  • Customer Service (toll-free): 1-800-645-6774
  • Customer Service (local): 1-609-441-5000

Mailing Address

The mailing address for Harrahs Atlantic City is the same as the physical address for the hotel and casino. If you have a specific person or department in mind you should address your letter to the attention of that person or department.

Harrahs Resort Atlantic City 777 Harrahs Blvd. Atlantic City, NJ 08401

Official Website

For more information on Harrahs Resort Atlantic City, visit http://www.harrahsresort.com. The site offers information on rooms, events and online booking. At the top of each page you’ll notice links; some of which take you to other casino websites with others leading to more information on the Total Rewards program.

Customer Service Email

All customer service emails for Harrahs must go through the FAQs page at http://www.totalrewards.com/CustomerService.do?action=ACTION_SEND_US_EMAIL. For better customer service include contact information and a detailed message in the body of your email.

Our Experience

The website for Harrahs Atlantic City looks identical to the Caesars Atlantic City website because they are owned and operated by the same group. The customer service line, however, is completely different. There is a voice-activated system that you can only bypass if you listen to the verbal options and wait for the automated system to tell you to press 1 for an agent. We pressed 1 and the call was disconnected. We called back and waited through the automated system again. When we pressed 1 the call was disconnected again. Finally, we called the third time and pressed the number 3 for Harrahs Resort Atlantic City. We were finally transferred to Harrahs where we pressed 0 for an agent. The call dragged on as the automated system asked if we were a Total Rewards member. After 3:13 we finally reached an agent who had an extremely strong accent. We asked what cities the Total Rewards Air program flew to and she had no idea what the program was.

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2 Comments on “Contact Harrahs Atlantic City Customer Service
  1. Some friends and I spent the weekend in AC. We booked a room at Harrah’s because we had Total Rewards cards and comps. NEVER AGAIN!!! At check-in (Platinum) the associate was writing numbers down on a piece of paper and using a hand held calculater to give us our room total since we were paying cash up front. She did this several times and found out that there were additional taxes and fees charged that werent on the quote when the room was booked online. Ok fine, it is what it is. The associate said she will give us an upgraded suite. Ok upgraded suite was a nice compensation afterspending 20 minutes trying to check in. UPGRADE!! Upgrade from what, the basement??? The hallway on the 14th floor was filthy and disgusting and when we went into our “upgraded suite” the first thing we saw where the hand prints on the hall mirror, the room looked as if it hadnt been vacuumed in months. We picked up the trash that was left between the bed and night stand looked for a trash can and low and behold we didnt have one. Saturday morning we get up get our showers and the shower leaks all over the bathroom floor!! Now all the towels are being used to sop up all the water. We leave, housekeeping comes in, takes only the dirty, wet towels on the bathroom floor and left the dirty washclothes that were in the shower on the floor. When we came back to the room I had to hunt down housekeeping because they didnt bother to restock the coffee and cups when they were there. Good luck finding ice because half of the ice machines didnt work!! At checkout were shocked to find out the we being charged another 10.00 for a ‘room assessment fee’ !! When I assessed the room I thought I should be the one charging them a fee. After expressing our feelings about the hotel we were offered a 50.00 room credit which turned out to be only 40.00 because they deducted the 10.00 assessment fee from it. Just give me my money and let me out of this hell hole!! All I can say is that I have paid less money for a nicer room at Motel 6. I will NEVER recomend this hotel to anyone!!

    This was the absolute worst hotel I have ever stayed in!!

  2. Harrahs should get a better internet provider.The connection is very poor.I realize gaming is your most important job.But when you are on a business trip business and pleasure go hand and hand.Connection poor!!!!!!We only stay at Harrahs!

    Thanks Joan Hood

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