Contacting Harley Davidson Financial Services Customer Service Center
Harley Davidson is one of the most recognizable motorcycle brands on the planet. Aside from recognition, the brand is an icon in the motorcycle industry. When making a purchase, customers can use their own financial institution, but typically customers use Harley Davidson Financial Services. This division of the company offers low rates and reasonable pricing structures.
At times, customers will have questions and concerns regarding their account or simply general questions regarding the available services. When customers have concerns, the first line of communication is customer service. Customer can call, mail, visit the official website of email concerns in order to seek necessary answers.
Phone Contact Numbers
The customer service department answers new and existing customer questions and concerns, Monday through Friday 9am to 7pm. In the event customers do not receive the answers necessary to answer their respective questions; an option is to find answers on the Harley Davidson FAQ’s.
Customer service: 1-414-343-4056
Customers can send mailed correspondence to:
Harley Davidson Financial Services
3700 W. Juneau Ave.
Milwaukee, WI 53208
The Harley Davidson Financial Services website http://www.harley-davidson.com/en_US/Content/Pages/HDFS/finance.html provides information on financing vehicles, making payments, protection plans as well as private party financing. The website also provides links to the customer service department as well as ways to customize your Harley Davidson.
Customer Service Email
We searched the website thoroughly and did not find a customer care email address. What we did find was an idea submission form H-DIdeaSubmissionsSuggestion@harley-davidson.com. We sent an email in hopes that the message would be delivered to the appropriate customer care agent.
We sent a message asking if Harley Davidson Financial Services could be used in conjunction with other methods of financing. We received an automated response stating a customer agent would respond within 24 to 48 hours.
We called the customer care line and waited through the automated responses. We could not press 0 in order to speak with a customer care agent. We had to press one of the options and then request to speak to a representative. Our total wait time was more than 5 minutes. When we asked questions regarding financing, we were transferred to another representative. After an additional 5 wait, we finally spoke to a knowledgeable representative.
Our questions were answered, but we felt as if there was no attention placed on the total customer experience. We were not pleased with our experience dealing with Harley Davidson customer care. Was your experience similar to our experience? Share your concerns below.