haier

Contact Haier Customer Service

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Contacting Haier Customer Service Center

Haier is a small appliance company selling home appliances, electronics, cooling and heating equipment. Some products are backed with an Energy Star seal of approval and others are not – Energy Star products are noted. The customer service department requests all contact include the product model number to ensure the agent can answer questions properly.

Contact Info:

Phone Contact Numbers

There is one phone number listed multiples time for the Haier customer service line. If you have issues and need product support, repairs, parts or accessories help, use the general customer service number.

  • Customer Support: 1-877-337-3639
  • Corporate Office: 1-212-594-1404

Mailing Address

We looked for a corporate or customer service mailing address on the Haier website, but none was listed. There was information on the corporate office on the About Us page, but nothing concrete like an address. We checked Facebook, Twitter and the main company website at http://www.haier.comand still no address. After contacting the customer service department we learned the corporate office was in New York and the customer service warehouse was in New Jersey.

Haier America Customer Service100 Riverside DrKeasbey, NJ 08832

or

Haier America Corporate1356 BroadwayNew York, NY 10018

Official Website

The Haier America website is located at http://www.haieramerica.com, but there is also a company website at http://www.haier.com. The Haier.com address allows you to choose a country. When you choose the USA, you are taken to the HaierAmerica.com website. It doesn’t appear that you can order Haier equipment from the official website, but you can connect with the sales department via email at aostro@haieramerica.com.

Customer Service Email

The Haier customer service team is available by email at productinfo@haieramerica.com. This email address is designed to be used for product inquiries, but we’ve chosen to request information about the company using the address. When we hear back from Haier customer service we’ll tell you whether the team is able to answer questions other than those about Haier products.

Our Experience

Press 1 when the call is answered for English and then wait for a representative. We asked the representative for a customer service address, which he had to look for but was willing to provide. We have included the address in the Mailing Address section. The customer service representative was amazingly patient, though we asked for both the corporate and customer service addresses and he did not offer the corporate address before disconnecting the call.

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Rating: 1.0/5 (2 votes cast)
Contact Haier Customer Service, 1.0 out of 5 based on 2 ratings
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10 Comments on “Contact Haier Customer Service
  1. I have never had such difficulty dealing with a corporation. they certailnly do not care at all about the consumer. I bought a 46″ TV and with a month it had a line through it. I called they told me to send pictures via email I did the same day. I called and they confirmed they had received everything and I needed to wait for a decision. It has been months and every time I call the same thing we have to wait for a decision. I tried calling the corporate office but it just rings and rings. Terrible customer service.

  2. Dear Sirs,
    My double door Haier Fridge was not working properly and
    hance complained to toll free number on 18/7/2013. One
    Mr.Saju has come and replaced the fan motor and we have
    paid Rs.1,300/-. Still it was not working and one Mr.Jayesh
    came and filled gas. Still not working and he told that
    the fan motor is not suitable one and hence replace with
    correct one. Today again Mr.Saju came with fan motor but it was also not suiting and he took the original old one and informed that he will get proper fan motor. For gas filling also we paid the charges. Even after one and half months, the problem remains same. Will you kindly arrange
    to do the needful immediately in this matter. Regards,

  3. My husband and I bought a refrigerator from HG Gregg in Philadelphia, PA June 2, 2013. The appliance no longer works properly for the last 3 weeks. We went through the channels to get the repairs, however, we have been waiting for parts. I want to know who can I contact, and how can I get my situation resolved. Please contact me and let me know what can be done.

  4. HAIER One of the worse companies I ever have tried to get customer service response. My daughter purchased from this company through Amazon a scratched, dented refridge smells like fire just out of the box was sold as new. Corporate sounds like a home phone with no response. Supervisor was very rude saying take it back to where you bought it. This was purchased direct from Haier. They will esculate the issue. They have not offered a replacement. This was purchased as a new item. I feel cheated by this company as a deliberate practice to make customers go away. I want this refridge replaced with a working new item, amazon to return my purchase money (will be requested)or my bank will be contacted of the cheating done through the process of sale through amazon for any difference of money cost from my account. GET THE ITEM REPLACED OR PICK THIS ITEM UP AND REFUND THE PURCHASE AND SHIPPING COSTS.

  5. Also, by the serial number they could not determine where the product went… hmmmm so they just send out items to stores or representatives without tracking…

  6. My husband and I purchased a washing machine back in October 2011, 8 months later had to be repaired due to a belt and the motor. The motor they sent us didn’t work either and had to order another one. After one month of use the same thing happened. After MULTIPLE phone calls and requesting our money back they finally decided the best they could do was issue us a new washer. Well ONE YEAR LATER the same thing has happened. My husband called we were told they will not repair it, because WE didn’t purchase a service agreement. Are You Kidding????? I can’t believe this company will not back their product…So now We have to purchase a new washer (And you can bet your ASS, it will not be a Haier..I think the right thing to do is REFUND our money for the purchase price and monies spent in laundromats washing clothes that I could have been washing in my own home.. I will personally make EVERYONE knows to BEWARE of Haier..They are Scam artists that take your money and politely say Sorry for your inconvenience, but ther’s NOTHING we can do for you…Thanks (for nothing)

  7. Haier company is a joke.however,the consumer is not laughing.the consumer is the butt of the joke.there product,costomer service,and corporate office is outrages.America,don’t trouble yourself.there is not enough space to tell u my woe, I can only
    advise u, . DO NOT purchase a haier product.if u don’t heed this
    commit,customer service,will make u a beliver.

  8. I am having a problem with my 32″flatscreen by Haier… By the looks of many and I mean many remarks and comments your company sucks since you do not, I repeat do not try and help the customers.. maybe I can get some public opinions on how to get results, facebook is my first choice to start and word gets around fast on results of any kind.. Tks for nothing as of yet???

  9. I bought a dehumidifier had to return it. New one has same problem, Will not shutoff when bucket is full. Called they were to send me new one,Never heard anything from them.I live on a fixed income,must be nice to get rich on poor people.I will never buy anything from them again!!!!!!!!!!!!!!

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