Contacting Haier Customer Service Center
Haier is a small appliance company selling home appliances, electronics, cooling and heating equipment. Some products are backed with an Energy Star seal of approval and others are not – Energy Star products are noted. The customer service department requests all contact include the product model number to ensure the agent can answer questions properly.
Contact Info:
Phone Contact Numbers
There is one phone number listed multiples time for the Haier customer service line. If you have issues and need product support, repairs, parts or accessories help, use the general customer service number.
- Customer Support: 1-877-337-3639
- Corporate Office: 1-212-594-1404
Mailing Address
We looked for a corporate or customer service mailing address on the Haier website, but none was listed. There was information on the corporate office on the About Us page, but nothing concrete like an address. We checked Facebook, Twitter and the main company website at http://www.haier.comand still no address. After contacting the customer service department we learned the corporate office was in New York and the customer service warehouse was in New Jersey.
Haier America Customer Service100 Riverside DrKeasbey, NJ 08832
or
Haier America Corporate1356 BroadwayNew York, NY 10018
Official Website
The Haier America website is located at http://www.haieramerica.com, but there is also a company website at http://www.haier.com. The Haier.com address allows you to choose a country. When you choose the USA, you are taken to the HaierAmerica.com website. It doesn’t appear that you can order Haier equipment from the official website, but you can connect with the sales department via email at aostro@haieramerica.com.
Customer Service Email
The Haier customer service team is available by email at productinfo@haieramerica.com. This email address is designed to be used for product inquiries, but we’ve chosen to request information about the company using the address. When we hear back from Haier customer service we’ll tell you whether the team is able to answer questions other than those about Haier products.
Our Experience
Press 1 when the call is answered for English and then wait for a representative. We asked the representative for a customer service address, which he had to look for but was willing to provide. We have included the address in the Mailing Address section. The customer service representative was amazingly patient, though we asked for both the corporate and customer service addresses and he did not offer the corporate address before disconnecting the call.