Contact Haband Customer Service

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Contacting Haband Customer Service Center

Haband is a retail company that operates solely via online and catalog orders. The company started in 1925 selling handmade ties, but things have changed a bit over the last few decades. Today, Haband is not as well-known some clothing and retail companies, but there is longevity with this company offered by few companies operating today.

Customers have to sign up for an account online if they wish to order from Haband. That account is the hub of customer service activity as all customer service is initiated based on the specific order where the problem originated. Customers can also contact the service department for general questions, compliments and concerns, as desired.

Contact Info

We found a contact phone number, email address and mailing address. The mailing address was hidden in the Privacy Policy.

Phone Contact Numbers

The customer service line is open from 8 A.M. to 8 P.M. EST. There is no mention if those hours are daily or Monday to Friday.

  • Phone Orders: 1-800-742-2263
  • Customer Service (Other): 1-800-213-1220

Mailing Address

Haband Company, LLC
#1 Bargain Place
Jessup, PA 18434-1834

Official Website

You can look through the various items for sale from Haband on the official website at http://www.haband.com/. Haband started with ties, but the catalog offers much more than that today. The customer service information is limited, but customers have everything they need to contact the company if there is a problem or praise. Haband offers an affiliate program, so there may be other social media pages claiming to be the official pages. Haband is officially on Twitter and Facebook.

Customer Service Email

Haband is clearly behind the times because they still offer an email address for customer service contact. The email address customers can use to ask questions is service@haband.net. The website Haband.net does not exist and it does not redirect to the Haband.com website, so we’re unsure if this email actually works. We’ve sent a test email about sizing for one clothing item to see if the email is even received. The email did not bounce back immediately, so maybe it was delivered to a customer service agent – we’ll let you know.

Our Experience

The Haband customer service department does not get much love on Facebook and we understand why. Our call was placed on hold for more than three minutes. The customer service representative immediately asked for our last name and zip code to call up the order. There was no order so I tried to ask a question about a product and the agent asked for the last name and zip code again. She claimed she could not look up an item without that personal information.

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Rating: 1.5/5 (17 votes cast)
Contact Haband Customer Service, 1.5 out of 5 based on 17 ratings
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151 Comments on “Contact Haband Customer Service
  1. my act no 5780-9795-5047-9752- i have been trying to send you an order but i get a reply not acceptable. what is the problem

    • please cance my membership to haband vip plus effective this date 7-24-2014 do not charge my account $14.97

    • please cancel my membership to haband vip plus effective this date 3-18-15 at7.30 pm. do not charge my account.

  2. I need to return a razor that does not work and I have no bill to send with it. Tell me what to do. Thanks 5044274926 is my phone number

  3. This is the fourth new mailing i have received and went to order the same day but not in stock or not available, for instance flannel loungers or woven boxers. If they are not there why put them in the mailing?

    • In late November i returned a (size) large Argyle sweater, asking for a medium.

      As of this date I have not heard from Haband.
      What has happened to my order?

  4. as of this date Please _____stop mailings and close my account , Ray A. Aderson 6620 Goodrich Ave Minneapolis 55416-2429. My customer # is 0312-839-533 My wife passed awaw AND I AM MOVING.

  5. I purchased a pair of Charcoal Carogo pants. The Zipper does not work correctly. It is very hard to zip up, zip down, and sometimes the zipper pulls apart when zipped up.
    I would like to return these for refund, how do I go about that process?

  6. Was pleased with prompt Haband service applied to a problem encountered recently with an order. Needless to say, I will be ordering from them again.

  7. sent back 3 pr ice house pants with defective snaps to their dist. ctr. in Ga. after 3 weeks called cust. serv. to find ut what was dong and recieved answer cannot find the order even though I gave them he #. told me to go tto UPS and prove I sent them. Did and then called & asked for a fax # & was told they did;t have one. Asked for a supervisor, asked to hold when rep came back said they have one its broke and they are trying to fix it. I don’t want money only credit so I can buy their denim pants that hve a button instead of snaps. This iss biggest runaround I every encontered and I’ll ell you I will Never buy anythig from theagaain even though we have been buying from them for at least 25 yrs.

  8. I am telling you again again. I still see Mrs. on catlog and others. Please do not put Mrs. Because I never get married. Please just put my name without Mrs. Okay! Thank you, Joni

  9. Re: order #4169024

    I do not have a copy of the original invoice for this order as I probably sent it with the return of the original order when I found the slacks were too large. My Visa statement shows a charge on 2/19 for $13.94. That evidently was the original charge with free shipping.

    In the return package the new pair of slacks were even bigger than the ones I returned to order a smaller size. On the invoice that came with the second package was an additional charge in the amount of $8.99 for a “Smart Label”. I don’t know what that is. However that made the amount I paid out for the order, $22.93. I expect to get all of that credited to my visa account.

    Today I received an e-mail from you stating that you had credited $7.00 to my account. That doesn’t cover any of the charges I have had for this order. Therefore I expect a further credit in the amount of $15.93 unless the $7.00 is another additional charge which has not been shown on my Visa account as yet. If it is an additional amount, then I expect the total of $22.93 to be credited to my account.

    Evelyn Heyl

  10. I’m really upset with this company.I ordered 3 pairs of knit pants,and the total was 29.97,but they deducted 180.00 from my bank account,and put a grandmother clock on my order-which I did not order!Sneaky.I want this corrected,or I’ll sue you!And I’ll never order from this company again!I takes an act of congress to talk to a rep!Shifty business practices!!Very unhappy customer!

  11. To whom it may concern: I have been a customer since 2000. I really like some of your styles in clothing. I like to place orders with you. I feel that by the time I pay the few extra dollars for the bigger sizes and pay shipping and handling, I feel I am not really saving much on your items. I would like to receive more coupons for so much off each order and free shipping and handling. I would appreciate any help you could give me with this request. Thank you, Keith M. Tanksley.

  12. I was promised a dollar discount on my recent order. No amount of tweaking would help. The Omega Joggers (2)were to be discounted if (2) were ordered. I finally gave up and just spent an hour trying to navigate past the fraudulent and non-existent “service@haband.com.”. I have ordered by phone for literally decades from Haband. The illiterate telephone reps forced me to e-mail my orders. This last experience my force me to shop elsewhere. Please…fix your mess. I love your selections.

  13. UNSUBSCRIBE, do not send any more catalogs or ads & take my name off ALL shared lists, thank you, Mr. Townsend

  14. I havefriends introduce to me the products of Haband ,Ilike them ,please send to me WOMAN catalogs ,my adresse is 692 Joplin st aurora CO 80011 Thanh you

  15. I don’t know what kind of scam your company is running, but I did not receive an item I ordered for my mother. I called and the customer service representative told me I did not order it when it is clearly on the email you sent me as an order confirmation. Then I am told the item is on backorder and will not be available. Maybe a courtesy email informing me of this would have helped. Right now I am very frustrated and will advise my mother to take her business elsewhere!!!

  16. I placed an order for 3 pair Fit-Forever pants in Medium size ( the product size M inseam 29-30 ) and when I received them the package was marked with M but, actual inseam was 31 1/2 !!! I contacted customer service to return and Rem ( customer service rep I spoke with ) assured me I will not be billed for shipping back return since it was Haband error. My other issue is I should be credited for the entire order. ( S&H cost also when I placed the order ) I am very disappointed and hesitant to place another order in fear the same or similar problem with other items of purchase. Keeping an eye on my credit card for any credits and charges from Haband. Also, I was provided good courteous service by the rep.

  17. I ordered thru the mail service, the first order came & the 2 items were too large, so I returned them & reordered. Today 5/10/2013, I received the package from you & it only has one item in it. The items ordered were D0J06 a lace jacket-white, the 2nd item is D2N01 cardigan-white, sz M. I received item D2N01 the cardigan–NO LACE JACKET – white- ITEM # D0J01. Please ck your records & send this item out!!!!

  18. On 3/29/13 sent a ck for 56.94 for 3 mens vests. When shipment came there were only 2. On 4/10/2013 sent you a note requesting a refund. Its now May 15/2013 and I have never heard back from you or received a refund!!!

  19. All previous orders have been promptly shipped–WHAT HAPPENED? it’s been 16 days–The shirt color? ‘bologny’! You repeatedly said it was shipped before you contacted me about the color. If you haven’t shipped–cancel the order. (I previously cancelled the shirt order). Reluctant regards.

  20. placed a order with this outfit about a year ago, today i got my bank statement, they have been taking 14.95 out of my account since i placed that order, called a number that was next to charge and got a guy in INDIA could not really understand but got him to give me back 4 month,s back of this bogus charge, these people are a scam and will take your money for doing nothing. i could understand that india thing but then i saw the address of this oufit is pa, american,s steeling from american,s

  21. Part of my order was received, have not received the pant suit, ordered 5/28 Reference # 24261051. Please reply.

  22. I recently received an order, part of which were 4 gauze shift dresses. I am very disappointed with the workmanship. I have had to take 2 of the dresses partially apart to correct mistakes in the sewing. I would have sent them back, but to me it is not worth paying double postage. I may not order again from you if you carry such junk as that.

  23. I would like to know why Haband is using Sara Morgan?
    I bought 2 pair pants in a 18 to 20 with Sarah Morgan
    name inside.I gave them to a friend who wears a size 14 and they were a little tight on her.I will have to go else where for pants.

  24. I have been buying from Haband for many years and have always been happy with the products I purchased until my last order. I ordered several shorts , got them, wore them once and the zippers broke a 2 of them. I have been trying to contact CS but unable to use your site to do so. Whats the deal???

  25. Ordered two pair of shoes with two different color numbers & received both of the shoes in the same color. Very disappointing!

  26. The CS phone number listed is to a foreign country. Their CS is outsourced and useless. I was able to get a number to somoone in the states that was helpful and able to answer my questions.

  27. Ordered 3 pair of pants on 07/02/13. One pair was incorrect size. I mailed them back for replacement with correct size. As of today, I am still waiting for the replacement pants. My credit card has already been billed an extra $8.99 for the exchange. Also another pair of the pants had right front pocket liner that sewing thread had come loose in two places leaving holes in the pockets. My wife repaired them rather than having to pay another $8.99 to return them for exchange. I am beginning to think about quitting with Haband.

  28. I like your products…price and durability are pretty good. You even carry my super-sized husband’s sizes some-
    times. What I do NOT like are the fliers/slips of paper that you mail to us. Those are very hard for us to manage.
    They end up sliding onto the floor, I am in a wheelchair, &
    picking them back up is a chore. When you send catalogues that have pages fastened in the middle, then I shop from you. The slippery slips of paper just go into the trash!

  29. We ordered some pillows and waited over two weeks and upon contacting Haband found out they were out of stock. It seems like someone would have notified you so that you can change your order, other companies do.

  30. I received my order today. The desk set I received the clock does not work. I was suppose to get a watch but that was not in my order. Is that still being shipped. thank you.

  31. I have bought a lot of items through Haband, but never again. The customer service is so poor that I couldn’t begin to put it in words. Do not buy from them with the idea that they will fulfill the extras they claim. I’d rate them the poorest people I have ever dealt with.

  32. Sent jeans back over three weeks ago. Have not received credit. Talked with representative who was of no help. It took 10 minutes of asking to speak to representative before I was allowed to speak to one who was of no help. Plan to dispute the charge with credit card company. They wanted to know why I returned item. Would not take it did not fit nor did I like them for explanation.

  33. Very disappointed. I ordered a sweater back in mid Oct. by phone and waited until 15th of Nov and called on the status of my order because it hadn’t come yet. By phone they told me my order was out of stock and I asked why I wasn’t told when I first ordered. Sorry I was told. Well when will it ship I asked and they said this Friday. Ok, well that was over 10 days ago and today on the 25th I got a phone call to let me know my order is delayed because – – they just went out of stock???? No way to run a business.

  34. I had to return an order because it was wrong color & size. I didn’t have a return label, so called & was told it could take up to two weeks to get one, so I said I needed the exchange before that. I said I would pay the shipping & you could reimburse me. She said we don’t do that. Anyhow I paid the shipping & it cost me $15.25 with $50.00 ins. I called back & told her & she said we only pay up to &10.00. I have been doing business with Haband for quite awhile. Why don’t you include return labels with orders? Would solve a lot of problems. Anyhow I told her that I would pay the shipping, take me off the mailing list. Sorry that’s the way you do business. Just send me my exchange items.DON’T SEND ME A REFUND for shipping. HAPPY NEW YEAR…

  35. I sent an order for a CMFT SUIT JKT CHARCOAL XLG. It has been on back order and I would like to know what the status is? The number for it was 25603 Thank you.

  36. I tried 6 different numbers to call to have that VIP thing taken off . You keep saying it’s been done so why am I paying a late charge??? Please take all charges off my account, I don’t order enough to leave it on and I probably won’t anymore if this is how you do business.

    • What up sets me.Two months ago or maybe a little longer.Iordered a suit,mens pants vest @ jacket.Well I was told it was on back order.And would get it in April.So i said thats fine.So i reasonly called.And was told they sold out.I thought this was a bad custmer service way of doing your customers.When we have been ckecking the mail every day for it.
      And also i ordered a grey jacket that fit.And we kept it.Then a couple weeks later we recived another gray jacket that i never ordered.I sent it back.So I now hope i’m not charged for it mailed to me.And charger for its returned or chasrged for that jacket.When i never ordered it.Hope you can check out my bill and get it stright.
      Also I hope you let me know the next time i can get a mans suit for $59.99.
      Thank you for looking in to this matter,Glinda Rankin

  37. The last order I placed was for two pair of fleeced lined cargo pants. After wearing them both a couple of times they both had the seems around the pockets come loose. I sent an e-mail to return them,that has been at least three weeks ago, nothing yet. However I have received two mailings advertising more products. I have been a customer for several years but as now I am totally ready to trash can your advertisements. I was promised that the return material would reach me in two weeks. As stated before I have nothing.


  39. haband is a professional rip-off company: beware do not do any business with them, or expect to pay for nothing. beware beware

  40. I just received order and 2 things were wrong, 3 season jacket was a 2xl and should have been xl 3 season jacket yellow had blue ink stain. I’m not sending it back because why should i have to pay 9.99 for your error. Please take me off the mailing list as i will not be ordering anything further.

  41. I have been charged twice for orders I did not place ($14.97 both times) I tried to call to discuss this and could not get a live person to speak to. Do not send me any more catalogues and do not accept any orders for Carilyn Wallace.

  42. I have been charged two times (14.97 each time) for orders I did not place. I tried to reach a real person to discuss this and it was I impossible. Do not send me any more catalogues and DO NOt accept any orders in my name.

  43. When I received your new Spring Catalog I tired several times
    to order Item F,cotton shorts, item # K-2960 or 999-K2960, color 11 (green) but every time I tried to place this order it would tell be this item is not available. If it is not available then why is it in your new Spring catalog??????????

    Cheri Dempsey

  44. I plced an order for 3 shirts I received order today 3-28-20014 and the bonus gift but I din”t received the free watch the Asian lady that took my order was toobuzy tryng to sell me more merchandise and dint paid attention when I reminded her about the free watch canyou help me?

  45. I ordered the buy one get one free back in March. I received the wrong colors, so I returned them. You gave me a credit for them. Well, today I received I set with no mention of the free set that I was supposed to get. One was pink and the other one was pink roses.. I received the pink one. Please get this cleared up for me. Thanks, Wilma Dean.
    This is a valid email address

    It’s nice to know that I am one of you best customers in Utah,
    and all the gift’s are welcome. This will be the last time I mention my problem because no one seems to give a damn. For the past week I have been trying to log in purchase many things, and
    time to check out I am denied. Won’t accept my credit cards. I have NEW valid cards because I lost the others. Rather than keep
    asking for a valid card, why not find a better way to identify
    me.I tried again to get my shirts from the cart and check out.
    Thanks for the gift offer, but I am taking a break from you for now. JD

  47. Please cancel my VIPPLUS MEMBERSHIP as I will not be using it for awhile probably winter months on fixed income. Thanks You. Please send email that it is cancelled. Thank You

  48. Be advised that doing business with Haband is a major mistake. I called in an order and spoke with someone who was not fluent in English and I hardly could understand him. I purchased items using my American Express along with a few dollars for return mail postage guarantee. The sales person kept insisting I open a credit card account. I must have told him NO 50 times. Next thing I know I receive a credit card statement from Haband with a $49 dollar charge for a catalog I never received. I am still receiving harassment letters from some bank for the last two months.

  49. i was accepted for a haband card but they dint give me the card number.how im supposed to order something

  50. l tried to get my order straighten out but what you customer service person did was hang up when l ask for ld # or name. My order #263907 was incomplete with 2 jog suits but 1 was only the bottom and l ask to correct there mistake. I`ve paid for 2 jog suit sets but they want to charge me more money. this is the last order from me. You`ve lost a good customer

  51. I am trying to track my three items I returned from order #9857177 and I cannot get any information. Those three items I requested an exchange for a size 2x. Please let me know as early as possible the status of my exchange.
    I only received the exchange for two shirts that I requested and they were an exchange from a small shirt to a medium.

  52. I placed an order 4/13/20014 for 4 pairs of pants for my husband. To date I have not received that order. I kept checking at haband.com and it shows order pending. All the information is correct in the order and I received my Haband card. When I called customer service the gal(who spoke very poor English), said could not find order. I’m STILL WAITING FOR THAT ORDER.

  53. Returned A2G78 Poplin Pants $8.o5, B3M26 Snap shirts Coral, and B3W30 3/4 SLV Tee Pink all these (3 items) I have returned on 5/23/2014 in two packages . Up to this day you have not put the money back with the cancellation of the HAB*HABAND VIP PLUS membership cost @$1.99 into my credit card. Clear my account first before I will order others. You took the money out on 5/12,14,15/2014 Return what is due me.You shouldn’t be doing business this way.

  54. sent back a order of two pair of pants.they were to large &to long asked for the proper size but as of today have not heard anything on what is being done. thank you .could you please let me know (are youending new items or credit me the money back to my creditcard?


  56. Takes 7 days from order date to ship 1 lightweight jacket. Sorry no more ORDERS FROM ME. I could have driven to your warehouse and back before you shipped this product. Do you even have a warehouse and order just as we do and then have it sent to us??

  57. Please cancel my VIP plus as of today June 26, 2014.
    I really would not use it enough to take advantage of these services for the price that was being charged.

  58. I recently returned several articles of clothing using the return/exchange form that accompanied my original package delivery and received acknowledgement that the returned Merchandise was received by Haband and my purchase would be refunded but I have yet to receive reimbursement for the purchased Merchandise. I recommend using extreme caution when dealing with Haband as they are a Company that unloads Foreign made Merchandise of Dubious quality which is not manufactured in the United States as one would expect from a company that receives Legal Protection,rights, Safety and security all of which is provided by the Millions of Men and Women who have demonstrated the character and courage necessary to defend all of its citizens. “How about you the owners and operators of the Haband company when did you serve”?

  59. I received a free watch when I placed an order for some shirts. The shirts were nice, and I like them. However your “Free” gift the watch sucked. The lens was cracked. And it doesn’t keep time. Non of the buttons work. In plain language it was a piece of crap. It makes you look bad when you send crap like that. So far I have been pleased with your products. And the pen in the order worked well and is nice for a cheap pen. What do you expect for free, “Huh”. Well just so you know your free gift of the watch sucked big time.
    Thanks for your consideration.
    Jim Seay


  61. FYI
    I placed an order. Two weeks later someone hacked my Discover card for $347.00, This also happened 2 years ago. I will not be ordering anything more from Haband. You need to make your site more secure or screen your employees.
    Very disappointed

  62. I just tried to place an order. The reply was that I did have an account, but when I tried to place the order it said that I had an account, but said I needed to pay by check. I do not understand. If I applied on line it said that I was accepted why wouldn’t they accept the order?

  63. I was a customer of Haband for over 30 years. My last 2 orders were almost a total ripoff and I will never order from them again! I ordered sneaks and they subbed dress shoes, I ordered slippers and after 1 wearing, the stitching gave way. I sent the shoes back and they took $10 off the refund! I have tried contacting them but it is virtually impossible. This used to be a fairly reliable company in the past, but the last couple years, they are going down the drain and using fraud against their past customers now!

  64. This is the worst company I have ever done business with. I order the selection of choice and send a check to pay for merchandise. Check is cashed immediately by receiving party, and product is not mailed to me until nearly six weeks later. Try to call and you get stuck in the Philippians, with some agent that barely speaks English, and makes all kinds of excuses. I will never order from this company again and further advise my friends and colleagues to follow suit. If enough US citizens would make complaints they would provide US representatives to aid consumers who are tired of outsourcing valued employment from American employees.

  65. This is the worst company I have ever done business with. I order the selection of choice and send a check to pay for merchandise. Check is cashed immediately by receiving party, and product is not mailed to me until nearly six weeks later. Try to call and you get stuck in the Philippians, with some agent that barely speaks English, and makes all kinds of excuses. I will never order from this company again and further advise my friends and colleagues to follow suit. If enough US citizens would make complaints they would provide US representatives to aid consumers who are tired of outsourcing valued employment from American employees.

  66. This is the worst company I have ever done business with. I order the selection of choice and send a check to pay for merchandise. Check is cashed immediately by receiving party, and product is not mailed to me until nearly six weeks later. Try to call and you get stuck in the Philippians, with some agent that barely speaks English, and makes all kinds of excuses. I will never order from this company again and further advise my friends and colleagues to follow suit. If enough US citizens would make complaints they would provide US representatives to aid consumers who are tired of outsourcing valued employment from American employees.

  67. Cancel my membership to Haband Vip Plus. I can’t afford the
    $14.97 monthly fee. Cancel my membership as of 8-29-2014.

  68. I will never call an order in again after talking to someone not in the United States. I thought this was a US company.. also my mystery gift on my last order #1411088 was such a mystery that I have not found it yet…

  69. 9/6/14 Saturday
    I really have a hard time with your email address.
    I received my order but had to return 2 pairs of slacks.
    I did so a few weeks ago along with the prepaid sticker.
    I have not heard if you received the above and credited it to my
    account or not.
    I cannot always call.
    It is very frustrating.

  70. I placed in an order yesterday evening for some long pants, shirts,Dr.Scholl’s sneakers and Health rite soft-weave slippers. But up till now I have not received a confirmation code for the order after providing my payment debit card details.
    Does it mean that my order was not received or incomplete. If you need more information, please let me know.

  71. In August I requested cancellation of the Prime Service and cessation of the charge of $14.97. I received a response that said that this had been handled and yet in September I again face these charges. This seems to be BAD CUSTOMER SERVICE

  72. In August I requested cancellation of the Prime Service and cessation of the charge of $14.97. I received a response that said that this had been handled and yet in September I again face these charges. This seems to be BAD CUSTOMER SERVICE and PUBIC RELATIONS. To folks reading this, make sure that you know what you are signing up for with this company as paying a monthly fee when barely spending that amount annually is hardly economical and then battling to get the service cancelled is irksome at best. Beware.

  73. I placed an order recently for 2 pair of men’s flannel pajamas. They looked pretty good when I opened the package so my husband tried them on, I altered the legs which were too long and washed both pair in cold water. The inside seams came apart and there was lint all over them. Thanks goodness I washed them separately from the rest of the clothing. They are completely unusable. Just wish I hadn’t altered the legs and I would definitely return them. I will not order from Haband anymore.

  74. I Think you may have to wait until “October” For me to pay for the “Blouses”. I can’t drive & I can’t get anyone to get me to the Credit Union.

  75. I’m afraid you may have to wait until October, For me to pay for those “Blouses”. I don’t drive & I can’t get Anyone to get me to “The Credit Union.

  76. I Think you may have to wait until October, For me to pay for “The Blouses”. I don’t drive & I can’t get Anyone to get me to the Credit Union.

  77. I just placed an order by phone and it was the worst experience. The person on the line was of such a dialect that it was very difficult to understand. Also the constant trying to sell other items was annoying. I tried to use the web-site however I dis not remember my password and was unable to connect for billing.
    I like the merchandise gut ordering is too hard on-line and the personal contact was unsatisfactory.
    I don’t know if I can continue buying from your. concern.

  78. Haband, Worst Company i ever dealt with on line. Placed and order from them and paid for 3 day delivery $21.95 then i find out that they say it takes 3 days to process the order. Put me in to the vipplus that i did not order that charges you $14.95 a month for what i do not know. Tried to cancel the hole order and Haband is saying they cannot and they tell me my credit card has not been cleared. Customer service people you cannot understand. What happened to push 1 for English? I would not recommend this Company to any one. Dumb me as i most of the time check out the rating of a company before i order from them. DJD.

  79. I have been ordering from you for 8 or 9 years. Now I am told I have to change my password. You can not recognize my password. I want to know why?

  80. I read you other posts and I see I am not alone. I bought a large order for a friend who is plus size and hard to fit. The order was not the right sizes to what he said he was. I returned most and 2 months later FINALLY got credit. I exchanged 3 of the items which was a nightmare – you tried to exchange 4 or 5. Finally credit for all but those 3 items were credited to my card. Then one of the 3 items was backordered. When the other 2 items came in, the fit was still not correct. I cancelled the back order which was not credited on the first return and therefore still a charge and returned the 2 items. I paid my own postage so this time the return was done with 1 month. I am still waiting on the credit for the back order. To complicate matters this all took so long, my credit card expiration date changed – nightmare of holding and holding to correct that. Now my card was a part of the Home Depot security breach so I have a new number. I just blew a gasket with a “customer service” rep if that is what you can call the idiot that I had a $12.99 credit and needed to give an updated card number. YOU SENT ME AN EMAIL AGREEING THAT I WAS DUE A CREDIT. YOU CALLED MY HOUSE FOR A NEW CARD NUMBER TO BE GIVEN AS THE OLD CARD WAS INVALID NOW. I DO NOT HAVE TIME TO ARGUE WITH SOME DUMB CR THAT THE CREDIT GIVEN 4 MONTHS AGO IS NOT THE CREDIT I AM REFERRING TO

  81. I should have read all these comments before I sent a $125.00 order for some clothes, I mailed the order on the 20th of last month and still have not received it, I ordered some sheets from another flyer three days later and received them within 2 weeks both from Haband so what’s the deal? now I can’t find a place to check on the order, that seems to be well hidden among a lot of stuff. I will not be so quick to place an order to this co. again I can’t check on the order without a tracking no. and so far I haven’t seen one of those either. if anyone even looks at these emails which I doubt could they please check on my order.

  82. on Oct.9, 2014 I placed an order with HABAND and it went through, I tried to put it on my same bank card that I always use and it came up through pay now or pay pal and I don’t know why. I have not received the items and for some unknown reason, I now have 2 more orders that I did not order or even see. Now I have a total of 3 different orders and no product. I’ve tried calling and Emails to get this fixed , and I’m tired of chasing buttons and being put on hold with no return answers. Seriously fed up.

  83. I ordered4 pair of dress slacks [first time iwore slate colored therear end busted out .returned them allowed2to4weeks no reply called4times their reply we cant find the package.IGUESS IT FELL THROUGH THE CRACK.

  84. LAURIE YOUNG I wish you would check your facts before you send letters saying I owe money check xmas catalog fleece blanket one 14.99 the second 12.99 5.00 off first order I called twice to get this straight I owe money not what you say send me a statement I will pay the correct amount

  85. I returned order #9077989 Oct. 14 and haven’t received a credit yet. Customer #0362821795.
    I’m a disabled veteran so it’s easier to shop on line than stores. I’ve ordered several time but the last order was awful. I called CS and they hung up on me. I couldn’t understand the person anyway. Can you advise me of the status of my order. I assume you won’t steal from me and give me credit on the return.

  86. I received your “private communication” designating me as an Official Advisor #0361-012-198. I do not want to buy anything at this time but I do have a suggestion for you.

    I have enjoyed many items I have bought from Haband but I have been frustrated too often by garments that don’t fit right — because ordered the wrong size. I understand that I can return them … but paying postage and repacking the items is too much of a hassle and I do not do so. So the garments sit on hangars unused and serve as constant reminders tobe wary of buying from Haband.

    Trousers are a case in point. I have several unused Haband purchases because they are too tight.

    My suggestion: Haband should provide garment extenders at no cost to any customer that requests them.

    Whether or not you accept this suggestion, please let me know by email that you have received this message.

  87. Monday 17 November 2014

    HABAND sells defective products. Send you notice of FREE GIFTS FREE SHIPPING and forget to send FREE GIFTS and charge for SHIPPING you go through hell speaking to their employees from India, China, Vietnam, Africa, Philippines that can’t speak English let alone have a clue one what they are doing.

    With my recent order they just send an entire package with someone else invoice inside and his boots, jacket, belts which I never ever ordered called Haband to get a RETURN LABEL and after arguing with employee hung up called again to speak to SUPERVISOR was told they are NOT available WHAT? Finally ask for manager, then was put on hold, then hung up on, then called again and started the entire theatrics all over, finally got fed up with being hung up on over and over and send nasty email man how fast did I get a A RETURN LABEL – – THEY SEND ME SOMEONE ELSE ORDER AND PUT ME THROUGHT HELL TO GET A RETURN SHIPPING LABEL HELLO AMERICA

  88. Monday 17 November 2014

    HABAND sells defective products. Send you notice of FREE GIFTS FREE SHIPPING and forget to send FREE GIFTS and charge for SHIPPING you go through hell speaking to their employees from India, China, Vietnam, Africa, Philippines that can’t speak English let alone have a clue one what they are doing.

    With my recent order they just send an entire package with someone else invoice inside and his boots, jacket, belts which I never ever ordered called Haband to get a RETURN LABEL and after arguing with employee hung up called again to speak to SUPERVISOR was told they are NOT available WHAT? Finally ask for manager, then was put on hold, then hung up on, then called again and started the entire theatrics all over, finally got fed up with being hung up on over and over and send nasty email man how fast did I get a A RETURN LABEL – – THEY SEND ME SOMEONE ELSE ORDER AND PUT ME THROUGHT HELL TO GET A RETURN SHIPPING LABEL HELLO AMERICA

  89. Placed order Oct 27 was shipped Oct 31, Nov 23 still don’t have order, called Oct 15 to find out where order was after tracking it online to find out they don’t have it. Called back Nov 24 they are sending another shipment out today because they don’t know where its at, claim I will have it in 8 to 10 days we’ll see, I wouldn’t recommend anyone order from them. Customer service reps are very hard to understand.

  90. Your order phone numbers are all OUT OF ORDER. I went on line to place an order but a number of the items I see in your catalog are not shown online. What gives here.

  91. This co. is the worst. Back in July I placed an order they said in 30 days i could cancel the vip. I called and told them to cancel the vip deal. I got the order in and then I got the bill. The next day I sent them the amount owed, wrote on the bill to cancel again. The next month I got a bill for the 14.97 I sent it back saying cancel then I called. Next month same thing. I called and they said they had not had anything saying to cancel it. The lady I talk to was very rude. I had calls from a credit place starting at 6:00 a.m. and cont. until 9:00 at night for many days. I finally got in touch with a guy that said he would make sure it would be taken care of. they e-mail me conf. stating it was. Well guess what Yesterday I recieve another bill. I called and got the same guy he said it was taken care of and guess what the credit place called 5 times today. So I’m taking all of the e-mail the bills where I’ve called and when with whom I’ve talk to and taking it to my lawyer plus sending copies to the attorney general. I hope no one else will ever order from them.

  92. My orders#2784226&2784225 have been mixed up. is threre any way yu can rectify it.i placed order for 4 item s and only received 1.could you check my order receipt and send the xmas nuts to where they were supposed to go . thanks. LEO OKON

  93. I received a pair of pants that were defective. Customer service was horrible. They must be on other calls while you are talking to them because they do not understand english. I told them the pants had rips and they said I would have to pay shipping $9.95 and then for the new pants. They finally conceded that this is their problem and I can return the pants and get a resend in 4-6 weeks. There is no way to get to their executives. I just want the replacement and to be taken off their mailing list. Although their prices and quality are decent, the service is not.

  94. Again Please cancel what you call VIPPLUS status. Stop taking $14.95 from my account. You owe me a credit of same. ripped off again……..

  95. I have attempted several times to cancel the Haband VIP Plus as I will not be using this in the future. I have been UNSUCCESSFUL at reaching a site that is able to do this even though you state this in the brochure. The original offer was for 1.99 and the 14.99 was mentioned later???? This is not a good way to run a business (by deceit). I would like this cancelled immediately (12-28-14) and will advise my bank of same.
    Thank you for your prompt attention to this matter and Happy New Year.

  96. I have a e-mail on 12-20-2014 when Haband send my order #2899805,and I don’t have yet, please find out what happen. Thank You.

  97. I placed an order on 12/4/14, check was cashed then I received an e-mail on 12/16/14 that order was back ordered but have not heard another word since. As of today 1/9/15 still have heard nothing. Tried to check on status but no order was found. What is going on!!!

  98. I ordered a pair of men’s walking shoes Monday the 5th of January Today is January the 11th. S&H charge was $9.00 plus.

    As soon as you confirmed my order my e-mail was bombed with advertisements to BUY BUY BUY, no notice of shipment or tracing NR. and payment is still pending in my bank from the 6th of January.

    Your service sucks as does your follow ups, I will cancel this order if fails to show up Monday the 12th. And will do no further business with Haband.

  99. I ordered a coat in Nov.2014 paying with check# 1450.My check was cashed but I received no coat.Was told in was on back order. I know it dose not take over a month to do a back order,so here’s the deal. you can keep the coat and the money because I feel you need it more then I do.I will never order again from you and I will spread the word on the kind of business you run.I feel you have lost a good customer and more if I can help it.Thanks for nothing.

  100. Hi, Duke, Buddy. What are you letting happen to your once great business? I have placed two orders recently (latest on 01/15/2015). I was ripped off on the first one and have not received the second one. How about taking hold of the reins and getting things back on track? I have just read over 125 comments on Haband’s shady practices and poor service. How about sending me my order and returning to the glory days of “Haband of Patterson”?

  101. Even though We like most of what we order our problem is :
    When we order you can not understand the person. I have had my
    orders so mixed up and have had to replete myself
    a number of times . There are two people in this household
    one has aHaband account and one has a Blaire . I placed a
    order and ask to have it put on my Blaire account after repeateldly
    Told the girl that it was to go on my account . The next day I got
    a e’mail and realized they put it on Bens Haband account.
    I tried for two weeks talking to quite a number of people who could
    barely speek English. I never got it put on the right account they kept
    saying that it couldn’t be corrected. We have decided that it
    Is not worth it to shop Haband any longer . They have loads of phone numbers
    To call with complaints or questions but you can never get a human and
    when they are you can’t understand then nor do they
    want to listen to your problem !! We’ll never shop there again

  102. I placed an $80.00 order on Saturday January 23 and paid an extra $10.00 FEDEX charge to receive in 2 to 3 days because we are leaving Friday, January 30 for a month vacation. I called customer service on Wednesday, January 28 and was told it was shipped and I will receive on Thursday. THURSDAY came and went…..no package. That will be my first and last order.

  103. order #9185770 was wrong again color I ordered was tan, but I’ve had it with your company, I cannot continue repack and reorder any more.


  105. what a rip off you do not need the plus they charge you 14.97 monthly for nothing be warned
    cancel my membership as of 02/01/15 NO MORE 14.97 A MONTH

  106. Ordered 2 items from your catalog. On 2/5/2015 received letter from company letting us know we were short funds on the order placed. Called customer service and told them the error was theirs as we did not order the extra jacket. I was told that it would be taken off and our order would be shipped 8-10 business days. 2/19/2015 still no package. Called again and was told that extra item on our original order had not been cancelled. 2/19/2015 was told package was shipped out today. When we receive it, we are to send back the extra jacket. Totally dissatisfied with Haband on their inefficiency in this matter. Spoke to a supervisor and was told for our inconvenience, we would receive a $5 credit on our next order. I am NEVER ordering from Haband again, am sending a letter to your corporate office and telling everyone I can not to order from Haband. Have been customer for long time but not now.

  107. Haband, I love you as you can probably assume by my orders. I am desperately in need of your Sara Morgan pants in BEIGE. All the ones in your catalog are too dark. Can I get them in beige?

  108. Hi I received a notice in my inbox that you received one jacket , you must have just gotten the first one I sent back , The second one was mailed back the next day so you will have to take that off of my Haband card also when you receive it.
    Thank you
    Dorothea ADams

  109. I called customer service regarding a returned item and I wanted to report that the customer service representative was very helpful and answered my question quickly. I appreciate good customer service and Haband’s representatives are friendly and helpful. Thank you.

  110. I have payed bill twice but have not yet recieved coat untill i do i will not order from you agian!!!!!

  111. my order sent to wrong address..it was returned and my cc credited….I would like the order released to my correct address.

  112. So far I am totally UNHAPPY with Haband! I ordered 2 tops on March 17…..both items were suppose to be in stock and available. I haven’t even heard from them until yesterday 3/26 and they are mailing 1 item…..where is the second and why is it not with the other. This is the first time I’ve ordered from here but its likely to be the LAST time.

  113. Please cancel my VIP membership immediately. I had no intention of joining something like this and am upset that you automatically signed me up for membership. You are not authorized to take any more money out of my account. at any time for “VIPPlus”.

    Please respond to me email with confirmation that this has been done.


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