Contacting Groupon Customer Service Center
Groupon is a crowd-sourced couponing website that offers deep discounts for products and services in a particular area. The concept allows business to offer deals and the subsequent savings are passed along to the customer. This is a great ideal for start-up businesses as well as existing businesses in order to drive additional sales and revenue. With so much emphasis placed on the customer, Groupon provides world-class customer service designed to assist the business as well as the potential customer.
Phone Contact Numbers
Customers have the ability to contact a customer service representative during regular business hours in order to check the status of a deal, inquire about upcoming deals, locate order or find various methods to grow business. The normal business hours are Monday through Friday 10am to 6pm EST. The company typically does not offer live customer support on holidays.
Customer Help Center: 1-888-375-5777
Corporate office: 1-312-784-2366
Customers can send correspondence to the corporate office here:
Groupon Corporate Office
600 W Chicago Ave. Ste. 620
Chicago, IL 60654
If you want to find the deals in your area or inquire about marketing your business with Groupon, visit the website here http://www.groupon.com/. You will need to enter your location or the closest city to your location prior to seeing the deal and promotions. Customers have the ability to sign up for deals and promotions from other cities across the country.
Customer Service Email
Email communication is typically a faster method to contact customer service, especially after business hours. Customers can contact a representative at https://www.groupon.com/support. You do not have to sign up for deals in order to contact customer service. Customers merely input name and email address and ask questions. We send an email asking about the requirements for service and are awaiting a response.
Since Groupon is customer focused, we were excited that the automated system only required a push of one button. Customers select the option, then immediately transferred to a live representative. Total wait time was less than 30 seconds. We asked the customer care agent questions regarding the service and asked what we do when we have a concern. All of our questions were answered without hesitation.
The representative appeared to be knowledgeable and rather pleasant. Our experience was perfect. Did you feel the same way when communicating with Groupon? We want to know your thoughts. Share them below.