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Contact Groupon Customer Service

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Contacting Groupon Customer Service Center

Groupon is a crowd-sourced couponing website that offers deep discounts for products and services in a particular area. The concept allows business to offer deals and the subsequent savings are passed along to the customer. This is a great ideal for start-up businesses as well as existing businesses in order to drive additional sales and revenue. With so much emphasis placed on the customer, Groupon provides world-class customer service designed to assist the business as well as the potential customer.

Contact Info:

Phone Contact Numbers

Customers have the ability to contact a customer service representative during regular business hours in order to check the status of a deal, inquire about upcoming deals, locate order or find various methods to grow business. The normal business hours are Monday through Friday 10am to 6pm EST. The company typically does not offer live customer support on holidays.

Customer Help Center: 1-888-375-5777

Corporate office: 1-312-784-2366

Mailing Address

Customers can send correspondence to the corporate office here:

Groupon Corporate Office
600 W Chicago Ave. Ste. 620
Chicago, IL 60654

Official Website

If you want to find the deals in your area or inquire about marketing your business with Groupon, visit the website here http://www.groupon.com/. You will need to enter your location or the closest city to your location prior to seeing the deal and promotions. Customers have the ability to sign up for deals and promotions from other cities across the country.

Customer Service Email

Email communication is typically a faster method to contact customer service, especially after business hours. Customers can contact a representative at https://www.groupon.com/support. You do not have to sign up for deals in order to contact customer service. Customers merely input name and email address and ask questions. We send an email asking about the requirements for service and are awaiting a response.

Our Experience

Since Groupon is customer focused, we were excited that the automated system only required a push of one button. Customers select the option, then immediately transferred to a live representative. Total wait time was less than 30 seconds. We asked the customer care agent questions regarding the service and asked what we do when we have a concern. All of our questions were answered without hesitation.

The representative appeared to be knowledgeable and rather pleasant. Our experience was perfect. Did you feel the same way when communicating with Groupon? We want to know your thoughts. Share them below.

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Rate your customer service experience:
Rating: 2.5/5 (81 votes cast)
Contact Groupon Customer Service, 2.5 out of 5 based on 81 ratings
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94 Comments on “Contact Groupon Customer Service
  1. have requested numerous times for you to stop all the e-mails, they still arrive…but do not want them. PLEASE STOP SENDING THEM TO MY E-MAIL

  2. I have already asked this in the “questions “area, but I tried to cancel my order within 5 minutes of ordering but the customer service and corporate lines are unavailable to take any calls or leave voice mails. Please help me with this situatioin.

    Sincerely,

    Robin Mercure

  3. My Panasonic camera battery went dead after TWO uses.
    Attempted to CALL Groupon and was told I was 60th person
    waiting!!! This is NOT Customer Service! Will TRY e-mailing them. Probably won’t do anything about camera battery either!

  4. I ordered concert tickets. They never came. I emailed them several times with no response. I called, but they are closed on weekends. The concert is Sunday. They were very quick to take my money, very slow with service. This is the first time I’ve used Groupon, and the last.

  5. Pleased with Groupon up until the last month. Not able to establish voice contact… they don’t answer even after a long wait.

    Also tried email, they quit responding without giving a good answer.

  6. Ordered chimney service. Never showed up when I called them they told me They cancelled Groupon would not honor service and Groupon was supposed to notify and reimburse me but did neither. Never ever again will I use Groupon

  7. Groupon is HORRIBLE when it comes to customer service. Their auto response emails tell you to expect a response in less than 24 hours, but sometimes I have waited for 3 FULL DAYS!! Their groupons are unreliable to say the least. Only had a couple that were worth the hassle of dealing with them.

    Tracking info on your order is no longer updated either. I’ve about had it with Groupon and plan on using the tons of other companies that are doing the same thing; but with BETTER SERVICE.

  8. I emailed groupon customer services 2 times in four days because I did not receive my full order. I have not heard anything back. Now I am forced to try to stop payment through my credit card. I will warn my many friends who are groupon junkies to beware and STAY AWAY from Groupon

  9. I bought Groupon for Trapoline -park jum time for two with deal $11. They charge 2kids more 15usd when we get in. It’s terrible, i will return remain 3groupon and we won’t buy this place anymore

  10. I have sent in 4 request for assistance and no one has replied to any of my emails, what does it take to get help from Groupon????

  11. Since they do not respond to emails and customer service does not answer the phone, everyone start calling their corporate number 1-312-784-2366 and ask to speak with the CEO!!!!!!

  12. I contacted numerous times about this. I have not purchase since. What I did purchase was a Shell gas card of $10 for $3 but never received. Can I find out the status of this please?

  13. Groupon South Africa customer service is terrible. You wait up to 30 minutes to speak to a customer service representative. They have not been able to solve a missing voucher problem after two months. So frustrating.

  14. The customer service at Groupon is horrible. Don’t call them expecting any sort of empathy or real customer service because they are rigid in their policies regardless of your situation. Their supervior Brooke W. is dismissive and arrogant. I am so done with groupon.

  15. dear groupon I did not receive my neckless ordered around the 10th dec2012 I did contact you and was advised to contact the company, which I did and they suggested they did not receive my order and was to ask groupon for a FULL REFUND £19.99
    BEST WISHES
    Ann Burley

  16. BOOOOO ON GROUPON! I HIGHLY ENCOURAGE EVERYONE TO BOYCOTT THEM!

    11 months ago I bought a massage for a local company. They have not been responsive to my calls for scheduling, and when I did get ahold of them they said that they close 2 hours earlier (5:pm) and can’t ever fit me in. I emailed and called groupon and they refuse to refund me or credit my account. I called the customer service manager and not only will she not help me, but said that there is actually no one above her and I have no further recourse.

    This is the WORST customer service I have encountered for a long time and will not be supporting them ever again.
    BOOOOOO GROUPON!!!
    Here I come Living Social, EverSave, DealChicken….

  17. I will not support Groupon or any that advertise with Groupon. For the following reason:

    A lot of local gun owners were hoping to take a concealed handgun course Friday night at a deep discount. Then the Groupon they planned to use was canceled because politics got in the way.

    Chris Rainey has been teaching gun owners how to safely handle their weapon for the past three years. After 14 years in law enforcement, it’s his passion.

    Groupon worked pretty well for him last month, well before the Sandy Hook school shooting. After running a deal with the online coupon giant, 100 people showed up for his concealed handgun license class.

    He tried it again this month. Groupon said yes at first and then called back.

    “They said well their corporate headquarters said cut or remove all gun ads from their discount program, all gun ads, concealed handgun or training classes. So they’re not gonna run that right now because of the current political climate,” Rainey said.

    He said a representative from Groupon told him they stopped honoring all deals that involved guns after getting pressure from anti-gun groups.

    “I think that’s a crying shame. This is a good program and this is a citizen’s duty,” he said.

    In a statement emailed to FOX 4 the company said, “All scheduled and current gun-related deals featured on Groupon North America, including shooting ranges, concealed-and-carry and clay shooting, have been placed on hiatus while we review internal standards that shape the deal inventory we feature. The category is under review following recent consumer and merchant feedback.”

    Gun owner Glen Goebel was appalled at Groupon’s response. He can understand the company wanting to be cautious, but not canceling a CHL class.

    “There is a specific amount of good that can come from educating the public on guns and professional gun training as well,” he said.

    Rainey isn’t the only frustrated instructor. An Austin instructor set up a similar deal. Groupon pulled the plug after encouraging him to increase the deal because of high demand.

  18. This comment is to advise Groupon that I will no longer be purchasing any deals from them. I am incensed that your corporation caved in to pressure to stop offering deals like clay shooting, and other gun sporting events as well as gun safety classes. I am a legal and law abiding gun owner and as such feel you are discriminating against me. I will also be advising my female gun owning friends to do the same.

  19. Cancel me from my groupon account. You people are siding with Obamas gun and ammo agenda by cancelling sales on guns and ammo, so since you want to kiss Obamas butt, cancel my subscription. Do not contact me ever again, because you are all unamerican.

  20. Being a Single 52 year female retired US Army veteran I am appalled at the thought that you would side with those who are trying to strip all law abiding citizens of their 4th amendment Constitutional rights. Your actions of discontinuing Texas gun works their right to offer classes on your site illustrates that you do not respect those rights. I will never to service with you and my 508 Facebook friends will not either. I am sure they will inform their friends of your choice. Good Luck Groupon.

  21. Online deals company Groupon decided last week to suspend all gun-related deals on its site, making it the latest company to cautiously back away from anything related to firearms.

    “All scheduled and current gun-related deals featured on Groupon North America, including shooting ranges, conceal-and-carry and clay shooting, have been placed on hiatus while we review internal standards that shape the deal inventory we feature,” Groupon spokeswoman Julie Mossler said in an emailed statement.

    Hey Julie, Shove it we are done with you too!

  22. Deeply disturbed that you will no longer be offering online deals that have to do with any and all gun-related items. I will not be doing business with you and will discourage everyone I know from doing so.

  23. Just add one more voice to the rest regarding Groupon. I will not trade with them again due to their UnAmerican stance on firearms. Should not be surprised, though, considering where their corporate office is located – Chicago! Bunch of sick, demented people there.

  24. The customer service department is horrible! If you write an email they take several days to respond. When you call the telephone line you can hear several other people’s phone call and hear their complaints. I am not satisfied with products that are offered and they do not refund your money! Total scam!!!!

  25. Hi,

    This is in regards with the Order No E962E5EACF through Group On which is Small Barbeque Set delivered on 7-02-2013 at 3.30 pm by Blue Dart and the AWB No is 59085767112, came to a notice that the Small Barbeque Set is in Damaged Condition. Hence kindly request you to take a call on this ASAP.

  26. I have sent you seven tex regarding cancelling emails to me .Please take my email
    Address off your list
    I am 84years old at my age dont require Cancell Forever
    MR.GORDON BYRON.

  27. I have ordered from Groupon on Jan 3/13 and have not yet received my order but they were fast to take my money.It took 3 e-mails for them to answer me finally.They gave me a web sight to contact for a voucher,but the web sight cannot be found,so I guess I lost my money,it was the first time I have dealt with Groupon and the last.I’m going to make a complaint to the Better Business Bureau.I also think they are a total scam,and they should not get away with it.

  28. I have very best experience with Groupon customer service,always life person on the phone and so far so good. Customer service of groupon helped me many times.And this is my favorite thinks in the morning now drink coffe and check whats new on groupon.

  29. I actually had to return 2 groupons and the customre service was awesome. I ordered 2 groupons, and once a friend and I went to the business they were charging an upgrade for the service we wanted, so we decided to return the groupon. It was a Saturday so we both sent emails to the customer service email and received an email back on Monday. I instantly got a groupon credit refund, and they request more information from her. We called on Monday afternoon, with no wait during the call, and I requested to get a credit back to my card instead of a groupon, and she requested a credit back to the card as well. We both got exactly what we asked for, with little questions asked. Awesome and super easy!

  30. We booked a trip to Penang and Kuala Lumpur.We paid our money.All the flights and stays were confirmed.We are happy. THEN
    About six weeks before the trip most of the flight times are changed to horrendous times like flying to Penange at 11.45 and arriving 1 to 2am in the morning.I complained and was emailed the clause that we can change basically whatever they wanted.We have never booked through a group and were very disappointed in that once u pay your money you are a their mercy.

    Wayne

  31. I have been calling customer service during their normal business hours and Ive been getting disconnected dial tones and its getting old. I have been overcharged twice for 2 groupons.. I need to be refunded within the 7 seven days before I cant anymore :(

  32. On April 19′,2013 I charger 2,053 on my visa credit card today and I was purchase a 10 dollar for the musem. So can you put my money back on my card please.my number is 410-917-8748 the card number is 4020490042651308 thank you.

  33. Beware Groupon. Subscribe at your risk. By mistake I gave Groupon my email address and ever since then I have been getting 8-10 spam messages per day. One of the biggest mistakes I have made. I would vole to unsubscribe from all.

  34. I have not received my order for my sheets. This is the second time a order did not be received. What is up with this. Please look into to this. Not happy

  35. I just called the customer service number and spoke to Ted. I wanted a full refund due to the business giving me “the business”. Ted was courteous and prompt. I got my refund. I love Groupons.

  36. the product which are shown in the images are not actual which you are delivering to us.. the product which you are delivering to us are most cheapest product as comparable to market prices

  37. Hi. I want to cancel my order by mistake. Its a yuka clothing. I tried to contact groupon but its really hard. Please cancel it right away. Thanks

  38. I would like to cancel the two groupon deals for Cohens eyeglasses.Please refund the amount $70 back to my mastercard. Very much disappointed after hearing what my friend went through in the NY store.Deal was nothing like the one bought ($35 for exam and glasses up tu $250) Friend was charged $20 more for the eye exam and was told the glasses started at $600 !!!! Shame on them !!!!!!

  39. I want to past on to you a good experience I just had with one of your customer service representatives. I was dissatisfied with a previous Groupon purchased and sent my request into for resolution. I later was notified via email I was denied my request. This morning I contact your customer service department by phone and got Jeremy on the line. After telling him of my situation and dissatisfaction, Jeremy handled it in a most professional way. The issue was resolved in a few minutes and he reinstated my trust once again with Groupon. Hats off to Jeremy for being such a great addition to your team! I hope others can experience his great work and wonderful work ethics.
    Kindly,
    Beth Bright

  40. I bought one of those things that charges my phone.
    But nothing came with it. I got it in purple which
    Is beautiful. But there are no plugs on it to hook
    It up to the phone.

  41. Terrible. Bought a boat groupon and provider disapeared ! Since it was the wifes birthday, I had to replace with another groupon $50 higher. Groupon would not be responsible and credit me the difference. DOING BUSINESS WITH GROUPON IS A MONEY LOSING PROPOSITION. They are completely irresponsible even though they market themselves very customer oriented. Don’t be fooled.

  42. you guys really need to work on your customer service response time. Caller 30 in the que?….its not like im calling the IRS

  43. HOW can I get information/contact groupon about my failed attempts to obtain my password when every avenue ASKS FOR MY PASSWORD????? I do not remember ever entering a password for this (new) account, and have clicked the *forgot my password* selection at LEAST 12 times and never received the promised email with the password! And yes, I have added groupon to my contact list, checked my spam filter and even my trashed box, and waited anxiously for the password reset…I grow more and more frustrated as I miss the deals I want to receive! I am ready to just take myself off the list to avoid the disappointment of seeing something I want and not being able to get it!

  44. I have found them always to be very understanding and helpful
    I had a massage groupon, they quickly reimbursed me when I told them the therapist had given me an incorrect address (it did not exist) I also accidently redeemed groupons 2x by accident, I just called and they fixed it right away. I wonder how many of these places are the ones that do not deliver and not groupon,.

  45. Very upset with GROUPON! I have been a loyal groupon fan for a while now. I have been thousands of dollars on groupon specials.And everytime I run into an issue-the customer service is RUDE!-if you even get through the phone line. All of the numbers (including corporate number) are busy or you have to wait hours to talk to anyone. RIDICULOUS!!!!!!!!!!!!!!!!!!!

  46. I will try to explain and stay calm. I received an e-mail inviting me to purchase a Dunkin Donuts gift card, value $10.00. Price to me is $4.00. I e-mailed my order, including my credit card and my home address. This was per instructions.I immediately got a message back saying my e-mail didn’t qualify so I wouldn’t get the gift card!!After many e-mails back and forth I finally got a message that my groupon order was filled and I can copy it and I was billed $5.00. I can’t copy it, I do not have a printer and I am not paying $5.00. Is this comment enough to give you some idea of what I think of Groupon ? Is this how you do business or is it just me? I want my Dunkin Donuts card and I want to pay $4.00 for it!! Thank you for your attention to this matter. Charlotte Cohen

  47. The absolute worst experience possible. I ordered 3 items and did not receive credit for the referrals. I spoke with a rep after the purchases and they told me the credit should come through in a couple of weeks. After a few weeks the credits did not come through and I called once again and spoke with customer service.

    Customer service told me that they would apply the credit and I thought the case was over. However, a few hours later I get an email that my account has been closed.

    I did not receive the credit promised and lost the groupons purchased. After telling my wife about this she was shocked. She heard the call with customer service and said we left things on good terms. How can this happen? Who can I contact for help with this?

  48. So far, only talk. Haven’t been officially contacted or refunded for a service I never received. Hopefully they will come around soon.

  49. Worst and terrible.. My order did not come at the same thing costumer service is always hanging up when you call them.. So disappointed and i will not recommend this to all my friends! I will never deal with this groupon anymore..

  50. Shipping is so slow…ordered something on 12/22 it is now 1/3 still nothing.
    Don’t understand why shipping is so slow…will never order anything unless it
    Ships in 7 days

  51. Some of the worst customer service I’ve received in a LONG time. They don’t even bother to read your email and just send a cocky, condescending canned response that has nothing to do with why you contacted them. And, you wait days for the non-response! What a bunch of crap – won’t do this again!

  52. I found a groupon I wanted for a massage. Since I had never purchased one before I called the doctor office to find out the process since could not reach customer service. He said just come to office and he would honor groupon price. Suppose to be over 200 savings. Got to his office and was asked to fill out complete medical history, insurance info and date of birth. why? All this for a massage and muscle therapy.I filled out medical info but not insurance or date of birth. The man at the front desk was clearly upst that I did not give him my date of birth. Date of birth is what is needed to steal a person identity. On the form it also wanted my social security number…also a way to steal identity. My appointment was about 1/2 hour late when I finally got my massage at the chiopactor office. As I was laying face down with my eyes closed I never thought that my date of birth, credit cards, and insurance info was across the room unprotected. Groupon needs to warn customers these things are not a requirement to get a massage. It sounds more like identity or insurance fraus or both. I feel betrayed.

  53. I purchased pmp bundle this morning, but I am having trouble in obtaining the redemption code, can you please email it to me or text it to me.

  54. I brought 3 shirts I saw 2 confirmation # & the colors are Red , Dark Yellow & than I don’t see the confirmation the White color shirt Please send it back to me in my Email

  55. UPS come 3 times to delivery for me but no body was home & then when I went to pick up the tell me the send it back please help me for that’s

  56. I ordered two different gift groupon and when I went to print them it said they were both already redeemed. I have not been able to print either. Please advise on this issue. Thanks

  57. Customer service was very helpful in crediting my charge card promptly. The business I bought services from went out of business. Hassle free thanks

  58. Love, love, love Groupons. We are retired and tried our first Travel Groupon to Lisbon, Portugal in April. Trip was amazing, the flight, hotel, city; couldn’t have asked for more. Telling all our friends what great deals you offer and can’t wait to do another one.
    Please, please, please offer a trip to Barcelona soon; getting ready to take off on yet another vacation and want to do Groupon again.
    Thanks for great deals and incredible customer service that addresses any and ALL questions/issues. You are the best!!!

  59. DO NOT USE Black Car Sedans! They are a bogus company that never answers their phones with a human being, or returns the messages you have left them. The web site is fictional and the appointments made are totally disregarded. I scrambled for a round trip airport shuttle after being left stranded by Black Car Sedans. Trust me. They are a FALSE COMPANY.

  60. I am trying to contact customer service regarding an order I placed 2 weeks ago, which they promptly charged my credit card, but never shipped the product. I have spent 5 hours waiting for someone from customer service to pick up the phone. Help! Is there really a customer service department?

  61. I have had THE worst experience. I ordered a 55″ flat screen that was over 1800 dollars on august 21st and have not received it. I called customer service today and He said it was escalated….and then just now I received an email from Groupon stating: we don’t have your phone number or email address which is why you haven’t received it. And yes, i received this via email. Lol. Everything’s in my profile. This is unacceptable. I will never order from Groupon again .

  62. Regarding redeeming a Printerpixs Groupon.
    Bought in May of this year and would never recommend this to anyone. Bought a 20 x 16 Groupon and to get a picture they would except had to go all the way down to a 10 x 8 for a photo to meet their min. standards. At least I have now used the Groupon and am done with it. Discouraging. Sincerely, Judith Cameron

  63. Be prepared to wait forever for a groupon item to be shipped. Example, item ordered on 9-5 expected delivery 9-11, as of 9-19, no delivery.

  64. Have been trying to get an answer on an order that was only partially sent 1 month ago. This is beyond ridiculous. They take your money & that’s the last you hear of them. Scam artists

  65. My husband and I stayed in a Wildwood hotel using a groupon. I always get confused between an ocean-view and an ocean-front room. To say the least, we were assigned a corner view of the ocean. When I asked if I could upgrade to an ocean-front room the woman said that people using groupons are not permitted to have ocean-fronts. It embarrassed me and made me feel cheap but we still stayed.

  66. Customer Service is HORRIBLE!!! How in this day and age do you keep customers waiting for 45-50mins to speak with someone in customer service. There are plently of businesses just like yours that people will chooose over GROUPON because of Customer Service and not being able to get through.

  67. Customer Service is HORRIBLE!!! How in this day and age do you keep customers waiting for 45-50mins to speak with someone in customer service. There are plently of businesses just like yours that people will chooose over GROUPON because of Customer Service and not being able to get through.

  68. Do not give them your C. Card Number. They will use it for fraudulent transactions against you. I had to cancel my credit card do to this CO.( Groupon ). They had charged up to 11 transactions in a 24 hr. period before I was contacted by W.F. Bank.

    I have know come to the conclusion, that this might-not be that good of a deal after all. I would look elsewhere for a discount Comp. Not this one.

    Time is money and I don’t have the time for this crap.

  69. Purchased your GoPicnic Groupon. How do I go about getting this product shipped? If it is too difficult, send me a refund.

  70. I recently purchased a Vax vacuum from Groupon which I wish to return as it is not what I want.How to go about this is s mystery,can someone advise as I seem to be given the runaround or there is no way to return goods

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