Contact Groupon Customer Service

Contacting Groupon Customer Service Center

Groupon is a crowd-sourced couponing website that offers deep discounts for products and services in a particular area. The concept allows business to offer deals and the subsequent savings are passed along to the customer. This is a great ideal for start-up businesses as well as existing businesses in order to drive additional sales and revenue. With so much emphasis placed on the customer, Groupon provides world-class customer service designed to assist the business as well as the potential customer.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Customers have the ability to contact a customer service representative during regular business hours in order to check the status of a deal, inquire about upcoming deals, locate order or find various methods to grow business. The normal business hours are Monday through Friday 10am to 6pm EST. The company typically does not offer live customer support on holidays.

Customer Help Center: 1-888-375-5777

Corporate office: 1-312-784-2366

Mailing Address

Customers can send correspondence to the corporate office here:

Groupon Corporate Office
600 W Chicago Ave. Ste. 620
Chicago, IL 60654

Official Website

If you want to find the deals in your area or inquire about marketing your business with Groupon, visit the website here http://www.groupon.com/. You will need to enter your location or the closest city to your location prior to seeing the deal and promotions. Customers have the ability to sign up for deals and promotions from other cities across the country.

Customer Service Email

Email communication is typically a faster method to contact customer service, especially after business hours. Customers can contact a representative at https://www.groupon.com/support. You do not have to sign up for deals in order to contact customer service. Customers merely input name and email address and ask questions. We send an email asking about the requirements for service and are awaiting a response.

Our Experience

Since Groupon is customer focused, we were excited that the automated system only required a push of one button. Customers select the option, then immediately transferred to a live representative. Total wait time was less than 30 seconds. We asked the customer care agent questions regarding the service and asked what we do when we have a concern. All of our questions were answered without hesitation.

The representative appeared to be knowledgeable and rather pleasant. Our experience was perfect. Did you feel the same way when communicating with Groupon? We want to know your thoughts. Share them below.

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Rating: 2.1/5 (163 votes cast)
Contact Groupon Customer Service, 2.1 out of 5 based on 163 ratings
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351 Comments on “Contact Groupon Customer Service
  1. have requested numerous times for you to stop all the e-mails, they still arrive…but do not want them. PLEASE STOP SENDING THEM TO MY E-MAIL

  2. I have already asked this in the “questions “area, but I tried to cancel my order within 5 minutes of ordering but the customer service and corporate lines are unavailable to take any calls or leave voice mails. Please help me with this situatioin.

    Sincerely,

    Robin Mercure

  3. My Panasonic camera battery went dead after TWO uses.
    Attempted to CALL Groupon and was told I was 60th person
    waiting!!! This is NOT Customer Service! Will TRY e-mailing them. Probably won’t do anything about camera battery either!

  4. I ordered concert tickets. They never came. I emailed them several times with no response. I called, but they are closed on weekends. The concert is Sunday. They were very quick to take my money, very slow with service. This is the first time I’ve used Groupon, and the last.

  5. Pleased with Groupon up until the last month. Not able to establish voice contact… they don’t answer even after a long wait.

    Also tried email, they quit responding without giving a good answer.

  6. Ordered chimney service. Never showed up when I called them they told me They cancelled Groupon would not honor service and Groupon was supposed to notify and reimburse me but did neither. Never ever again will I use Groupon

  7. Groupon is HORRIBLE when it comes to customer service. Their auto response emails tell you to expect a response in less than 24 hours, but sometimes I have waited for 3 FULL DAYS!! Their groupons are unreliable to say the least. Only had a couple that were worth the hassle of dealing with them.

    Tracking info on your order is no longer updated either. I’ve about had it with Groupon and plan on using the tons of other companies that are doing the same thing; but with BETTER SERVICE.

  8. I emailed groupon customer services 2 times in four days because I did not receive my full order. I have not heard anything back. Now I am forced to try to stop payment through my credit card. I will warn my many friends who are groupon junkies to beware and STAY AWAY from Groupon

  9. I bought Groupon for Trapoline -park jum time for two with deal $11. They charge 2kids more 15usd when we get in. It’s terrible, i will return remain 3groupon and we won’t buy this place anymore

  10. I have sent in 4 request for assistance and no one has replied to any of my emails, what does it take to get help from Groupon????

  11. Since they do not respond to emails and customer service does not answer the phone, everyone start calling their corporate number 1-312-784-2366 and ask to speak with the CEO!!!!!!

  12. I contacted numerous times about this. I have not purchase since. What I did purchase was a Shell gas card of $10 for $3 but never received. Can I find out the status of this please?

  13. Groupon South Africa customer service is terrible. You wait up to 30 minutes to speak to a customer service representative. They have not been able to solve a missing voucher problem after two months. So frustrating.

  14. The customer service at Groupon is horrible. Don’t call them expecting any sort of empathy or real customer service because they are rigid in their policies regardless of your situation. Their supervior Brooke W. is dismissive and arrogant. I am so done with groupon.

  15. dear groupon I did not receive my neckless ordered around the 10th dec2012 I did contact you and was advised to contact the company, which I did and they suggested they did not receive my order and was to ask groupon for a FULL REFUND £19.99
    BEST WISHES
    Ann Burley

  16. BOOOOO ON GROUPON! I HIGHLY ENCOURAGE EVERYONE TO BOYCOTT THEM!

    11 months ago I bought a massage for a local company. They have not been responsive to my calls for scheduling, and when I did get ahold of them they said that they close 2 hours earlier (5:pm) and can’t ever fit me in. I emailed and called groupon and they refuse to refund me or credit my account. I called the customer service manager and not only will she not help me, but said that there is actually no one above her and I have no further recourse.

    This is the WORST customer service I have encountered for a long time and will not be supporting them ever again.
    BOOOOOO GROUPON!!!
    Here I come Living Social, EverSave, DealChicken….

  17. I will not support Groupon or any that advertise with Groupon. For the following reason:

    A lot of local gun owners were hoping to take a concealed handgun course Friday night at a deep discount. Then the Groupon they planned to use was canceled because politics got in the way.

    Chris Rainey has been teaching gun owners how to safely handle their weapon for the past three years. After 14 years in law enforcement, it’s his passion.

    Groupon worked pretty well for him last month, well before the Sandy Hook school shooting. After running a deal with the online coupon giant, 100 people showed up for his concealed handgun license class.

    He tried it again this month. Groupon said yes at first and then called back.

    “They said well their corporate headquarters said cut or remove all gun ads from their discount program, all gun ads, concealed handgun or training classes. So they’re not gonna run that right now because of the current political climate,” Rainey said.

    He said a representative from Groupon told him they stopped honoring all deals that involved guns after getting pressure from anti-gun groups.

    “I think that’s a crying shame. This is a good program and this is a citizen’s duty,” he said.

    In a statement emailed to FOX 4 the company said, “All scheduled and current gun-related deals featured on Groupon North America, including shooting ranges, concealed-and-carry and clay shooting, have been placed on hiatus while we review internal standards that shape the deal inventory we feature. The category is under review following recent consumer and merchant feedback.”

    Gun owner Glen Goebel was appalled at Groupon’s response. He can understand the company wanting to be cautious, but not canceling a CHL class.

    “There is a specific amount of good that can come from educating the public on guns and professional gun training as well,” he said.

    Rainey isn’t the only frustrated instructor. An Austin instructor set up a similar deal. Groupon pulled the plug after encouraging him to increase the deal because of high demand.

  18. This comment is to advise Groupon that I will no longer be purchasing any deals from them. I am incensed that your corporation caved in to pressure to stop offering deals like clay shooting, and other gun sporting events as well as gun safety classes. I am a legal and law abiding gun owner and as such feel you are discriminating against me. I will also be advising my female gun owning friends to do the same.

  19. Cancel me from my groupon account. You people are siding with Obamas gun and ammo agenda by cancelling sales on guns and ammo, so since you want to kiss Obamas butt, cancel my subscription. Do not contact me ever again, because you are all unamerican.

  20. Being a Single 52 year female retired US Army veteran I am appalled at the thought that you would side with those who are trying to strip all law abiding citizens of their 4th amendment Constitutional rights. Your actions of discontinuing Texas gun works their right to offer classes on your site illustrates that you do not respect those rights. I will never to service with you and my 508 Facebook friends will not either. I am sure they will inform their friends of your choice. Good Luck Groupon.

  21. Online deals company Groupon decided last week to suspend all gun-related deals on its site, making it the latest company to cautiously back away from anything related to firearms.

    “All scheduled and current gun-related deals featured on Groupon North America, including shooting ranges, conceal-and-carry and clay shooting, have been placed on hiatus while we review internal standards that shape the deal inventory we feature,” Groupon spokeswoman Julie Mossler said in an emailed statement.

    Hey Julie, Shove it we are done with you too!

  22. Deeply disturbed that you will no longer be offering online deals that have to do with any and all gun-related items. I will not be doing business with you and will discourage everyone I know from doing so.

  23. Just add one more voice to the rest regarding Groupon. I will not trade with them again due to their UnAmerican stance on firearms. Should not be surprised, though, considering where their corporate office is located – Chicago! Bunch of sick, demented people there.

  24. The customer service department is horrible! If you write an email they take several days to respond. When you call the telephone line you can hear several other people’s phone call and hear their complaints. I am not satisfied with products that are offered and they do not refund your money! Total scam!!!!

  25. Hi,

    This is in regards with the Order No E962E5EACF through Group On which is Small Barbeque Set delivered on 7-02-2013 at 3.30 pm by Blue Dart and the AWB No is 59085767112, came to a notice that the Small Barbeque Set is in Damaged Condition. Hence kindly request you to take a call on this ASAP.

  26. I have sent you seven tex regarding cancelling emails to me .Please take my email
    Address off your list
    I am 84years old at my age dont require Cancell Forever
    MR.GORDON BYRON.

  27. I have ordered from Groupon on Jan 3/13 and have not yet received my order but they were fast to take my money.It took 3 e-mails for them to answer me finally.They gave me a web sight to contact for a voucher,but the web sight cannot be found,so I guess I lost my money,it was the first time I have dealt with Groupon and the last.I’m going to make a complaint to the Better Business Bureau.I also think they are a total scam,and they should not get away with it.

  28. I have very best experience with Groupon customer service,always life person on the phone and so far so good. Customer service of groupon helped me many times.And this is my favorite thinks in the morning now drink coffe and check whats new on groupon.

  29. I actually had to return 2 groupons and the customre service was awesome. I ordered 2 groupons, and once a friend and I went to the business they were charging an upgrade for the service we wanted, so we decided to return the groupon. It was a Saturday so we both sent emails to the customer service email and received an email back on Monday. I instantly got a groupon credit refund, and they request more information from her. We called on Monday afternoon, with no wait during the call, and I requested to get a credit back to my card instead of a groupon, and she requested a credit back to the card as well. We both got exactly what we asked for, with little questions asked. Awesome and super easy!

  30. We booked a trip to Penang and Kuala Lumpur.We paid our money.All the flights and stays were confirmed.We are happy. THEN
    About six weeks before the trip most of the flight times are changed to horrendous times like flying to Penange at 11.45 and arriving 1 to 2am in the morning.I complained and was emailed the clause that we can change basically whatever they wanted.We have never booked through a group and were very disappointed in that once u pay your money you are a their mercy.

    Wayne

  31. I have been calling customer service during their normal business hours and Ive been getting disconnected dial tones and its getting old. I have been overcharged twice for 2 groupons.. I need to be refunded within the 7 seven days before I cant anymore :(

  32. On April 19′,2013 I charger 2,053 on my visa credit card today and I was purchase a 10 dollar for the musem. So can you put my money back on my card please.my number is 410-917-8748 the card number is 4020490042651308 thank you.

  33. Beware Groupon. Subscribe at your risk. By mistake I gave Groupon my email address and ever since then I have been getting 8-10 spam messages per day. One of the biggest mistakes I have made. I would vole to unsubscribe from all.

  34. I have not received my order for my sheets. This is the second time a order did not be received. What is up with this. Please look into to this. Not happy

  35. I just called the customer service number and spoke to Ted. I wanted a full refund due to the business giving me “the business”. Ted was courteous and prompt. I got my refund. I love Groupons.

  36. the product which are shown in the images are not actual which you are delivering to us.. the product which you are delivering to us are most cheapest product as comparable to market prices

  37. Hi. I want to cancel my order by mistake. Its a yuka clothing. I tried to contact groupon but its really hard. Please cancel it right away. Thanks

  38. I would like to cancel the two groupon deals for Cohens eyeglasses.Please refund the amount $70 back to my mastercard. Very much disappointed after hearing what my friend went through in the NY store.Deal was nothing like the one bought ($35 for exam and glasses up tu $250) Friend was charged $20 more for the eye exam and was told the glasses started at $600 !!!! Shame on them !!!!!!

  39. I want to past on to you a good experience I just had with one of your customer service representatives. I was dissatisfied with a previous Groupon purchased and sent my request into for resolution. I later was notified via email I was denied my request. This morning I contact your customer service department by phone and got Jeremy on the line. After telling him of my situation and dissatisfaction, Jeremy handled it in a most professional way. The issue was resolved in a few minutes and he reinstated my trust once again with Groupon. Hats off to Jeremy for being such a great addition to your team! I hope others can experience his great work and wonderful work ethics.
    Kindly,
    Beth Bright

  40. I bought one of those things that charges my phone.
    But nothing came with it. I got it in purple which
    Is beautiful. But there are no plugs on it to hook
    It up to the phone.

  41. Terrible. Bought a boat groupon and provider disapeared ! Since it was the wifes birthday, I had to replace with another groupon $50 higher. Groupon would not be responsible and credit me the difference. DOING BUSINESS WITH GROUPON IS A MONEY LOSING PROPOSITION. They are completely irresponsible even though they market themselves very customer oriented. Don’t be fooled.

  42. you guys really need to work on your customer service response time. Caller 30 in the que?….its not like im calling the IRS

  43. HOW can I get information/contact groupon about my failed attempts to obtain my password when every avenue ASKS FOR MY PASSWORD????? I do not remember ever entering a password for this (new) account, and have clicked the *forgot my password* selection at LEAST 12 times and never received the promised email with the password! And yes, I have added groupon to my contact list, checked my spam filter and even my trashed box, and waited anxiously for the password reset…I grow more and more frustrated as I miss the deals I want to receive! I am ready to just take myself off the list to avoid the disappointment of seeing something I want and not being able to get it!

  44. I have found them always to be very understanding and helpful
    I had a massage groupon, they quickly reimbursed me when I told them the therapist had given me an incorrect address (it did not exist) I also accidently redeemed groupons 2x by accident, I just called and they fixed it right away. I wonder how many of these places are the ones that do not deliver and not groupon,.

  45. Very upset with GROUPON! I have been a loyal groupon fan for a while now. I have been thousands of dollars on groupon specials.And everytime I run into an issue-the customer service is RUDE!-if you even get through the phone line. All of the numbers (including corporate number) are busy or you have to wait hours to talk to anyone. RIDICULOUS!!!!!!!!!!!!!!!!!!!

  46. I will try to explain and stay calm. I received an e-mail inviting me to purchase a Dunkin Donuts gift card, value $10.00. Price to me is $4.00. I e-mailed my order, including my credit card and my home address. This was per instructions.I immediately got a message back saying my e-mail didn’t qualify so I wouldn’t get the gift card!!After many e-mails back and forth I finally got a message that my groupon order was filled and I can copy it and I was billed $5.00. I can’t copy it, I do not have a printer and I am not paying $5.00. Is this comment enough to give you some idea of what I think of Groupon ? Is this how you do business or is it just me? I want my Dunkin Donuts card and I want to pay $4.00 for it!! Thank you for your attention to this matter. Charlotte Cohen

  47. The absolute worst experience possible. I ordered 3 items and did not receive credit for the referrals. I spoke with a rep after the purchases and they told me the credit should come through in a couple of weeks. After a few weeks the credits did not come through and I called once again and spoke with customer service.

    Customer service told me that they would apply the credit and I thought the case was over. However, a few hours later I get an email that my account has been closed.

    I did not receive the credit promised and lost the groupons purchased. After telling my wife about this she was shocked. She heard the call with customer service and said we left things on good terms. How can this happen? Who can I contact for help with this?

  48. So far, only talk. Haven’t been officially contacted or refunded for a service I never received. Hopefully they will come around soon.

  49. Worst and terrible.. My order did not come at the same thing costumer service is always hanging up when you call them.. So disappointed and i will not recommend this to all my friends! I will never deal with this groupon anymore..

  50. Shipping is so slow…ordered something on 12/22 it is now 1/3 still nothing.
    Don’t understand why shipping is so slow…will never order anything unless it
    Ships in 7 days

  51. Some of the worst customer service I’ve received in a LONG time. They don’t even bother to read your email and just send a cocky, condescending canned response that has nothing to do with why you contacted them. And, you wait days for the non-response! What a bunch of crap – won’t do this again!

  52. I found a groupon I wanted for a massage. Since I had never purchased one before I called the doctor office to find out the process since could not reach customer service. He said just come to office and he would honor groupon price. Suppose to be over 200 savings. Got to his office and was asked to fill out complete medical history, insurance info and date of birth. why? All this for a massage and muscle therapy.I filled out medical info but not insurance or date of birth. The man at the front desk was clearly upst that I did not give him my date of birth. Date of birth is what is needed to steal a person identity. On the form it also wanted my social security number…also a way to steal identity. My appointment was about 1/2 hour late when I finally got my massage at the chiopactor office. As I was laying face down with my eyes closed I never thought that my date of birth, credit cards, and insurance info was across the room unprotected. Groupon needs to warn customers these things are not a requirement to get a massage. It sounds more like identity or insurance fraus or both. I feel betrayed.

  53. I purchased pmp bundle this morning, but I am having trouble in obtaining the redemption code, can you please email it to me or text it to me.

  54. I brought 3 shirts I saw 2 confirmation # & the colors are Red , Dark Yellow & than I don’t see the confirmation the White color shirt Please send it back to me in my Email

  55. I ordered cardigan set of tree on 2/8. So far the money has been charged, I still have not received my order. No track number. Should I worry about this? How long do I have to wait?

  56. I have 2 separate purchases made through Groupon that must be returned, due to allergic reactions. I have spent hundreds of dollars on Groupons & never had a problem with anything till now. I can’t find a person or a way to return these 3 items for a credit. Thia is getting frustrating! I purchased these 2 Groupons while on vacation in Florida, I also purchased others that were fine. But I have NEVER had a problem with Groupon Canada. Please help? I need to return these items ASAP. Thank You

  57. I have 2 separate purchases made through Groupon that must be returned, due to allergic reactions. I have spent hundreds of dollars on Groupons & never had a problem with anything till now. I can’t find a person or a way to return these 2 items for a credit. This is getting frustrating! I purchased these 2 Groupons while on vacation in Florida, I also purchased others that were fine. But I have NEVER had a problem with Groupon Canada. Please help? I need to return these items ASAP. Thank You

  58. I hate to receive the emails from Groupon.It is very annoying. I tried to cancel it but in vain. Most of my friends had the same experience. Please tell me how to deal with it?! Looking forward to your prompt reply and follow up action.

  59. UPS come 3 times to delivery for me but no body was home & then when I went to pick up the tell me the send it back please help me for that’s

  60. I ordered two different gift groupon and when I went to print them it said they were both already redeemed. I have not been able to print either. Please advise on this issue. Thanks

  61. Customer service is below average… They don’t answer calls nor do they reply to emails… I have used groupon many times and I am not planning on using it anymore.. I bought a facial and the company can not seem to find any times available for me to use it. They have also cancelled the appointment I had scheduled the day I was to go in. I want my money back GROUPON!!!

  62. Ordered a bed ensemble consisting of comforter, dust ruffle, shams, pillows, (White on blue pattern) and sheets (blue on white pattern) as shown in the ad picture. Arrived with plain blue sheets not even matching the blue shade of the comforter set. False advertising at its best. My first & last time ordering from groupon!

  63. I would like to give the poorest review to Spaa Heaven in Lansing. They did a mani-pedicure for me for $29 and it chipped on my fingernails the next day and on my toenails a couple days later. I went to the business and had to leave a note because no one was there during regular business hours. They keep their door locked even when open. I left a note and they called me back only to tell me that a week had gone by and they wouldn’t give me a refund and when I mentioned it happened after one day she got irate with me and swore at me and said I would never get a refund and continued to scream at me so I hung up.

  64. Customer service was very helpful in crediting my charge card promptly. The business I bought services from went out of business. Hassle free thanks

  65. For the first time in my numerous groupon coupons bought, my last coupon has turned my taste off to any Groupon purchases. I bought a coupon for a haircut, highlights, and blow dry. When I got there I mentioned that gray hair is stubborn, but that I wanted lowlights so that my grey hair would have medium brown lowlights. After the process was all done, I did not see any brown in my grey/blond hair, and said so. She said that it would come out more the next day, and that she is seeing it, so I left. The next morning, I noticed there was absolutely no medium brown lowlights and called them. They told me to come in. When I came in, I was approached by 3 stylists, and all said that they saw them. Not!!! I had them take out the book where the color swatch was out, and matched it to my hair. They still tried to convince me otherwise. The last comment that ended my patience was when one stylist said that if they were to do a full head application that the stylist did not have the time. I chose just to leave, and when I was waiting for my friend I heard them talking poorly about me in front of all their customers. I will never use Lisa B Salon ever again, nor GroupOn, mainly because it appears that getting a discount brings a reputation of a customer that may only want a deal rather than a decent place where they may want to come back.

  66. I was diagnosed with Psoriatic Arthritis a couple of years ago and I had a real hard time getting around and doing the things that I wanted to do. I tried therapy that didn’t do much. Then I had to try some drugs that was even worst I was still very sore and unable to do the things that I most wanted to do. I spoke to my doctor and told him that I wanted to try acupuncture he said by all means try it. I gave it a try with Dr. Chunhui Liu I went for 4 treatments and I started to feel much better. I am on my 8th treatment and I am able to do much more I will be forever grateful for this chance. I am sure that I will have to come back again in the future, but you can be sure that I will come back to Dr. Chunhui Liu he is very caring, gentle and he knows his acupuncture and the human body for sure.

  67. I returned a otterbox and it has been about three weeks and I
    Haven’t gotten a email or my refund ! I want my refund
    Of 27.99 back on my debit card. Very disappointed
    With this service!

  68. I want to change my email since I no longer can access the old one but am unable to even contact Groupon Customer Support without signing in. It is a vicious cycle. You can’t send me a reset my password so I can sign in and I can’t sign in to change my email so I can get your email. One should be able to go online and contact support without signing in.

  69. From time to time I get a pitch for a Groupon deal like the one I got today. $5 for a $10 Starbucks offer. When I go to the bother to input my email, password and actually make the purchase I get the note…”Sorry, this deal is not available for this email.”

    This happens on a pretty regular basis. It is far from rare and I think it is unethical if not illegal in that the email was sent to ME and the offer, on the surface, looks like a typical Groupon offer . . .but, of course, it ends up being dangled out there and not available.

    To say that it honks me off is a big understatement.

  70. Worst booking ever. Got a room in San Diego at The Declan Suites for over 500 bucks for three nights and there is no restaurant or pool or jacuzzi or workout gym. Have a photo from their elevator saying all these are located on the 12th floor. They have none of these things sorry.So we wanted to go check out the pool. We asked the peeps at front desk how to get to it. Their response: “pool? We don’t have a pool. There’s no pool here ” and, “fitness center? We don’t have that either”.

  71. Hello I just ordered a 3 pairs of brown chair from you but unfortunately the 1 chair don’t have any hole to put the screws. Thanks pls let me know what to do. And 1 more thing I accidentally press twice my order for the inflatable double chair I only want 1 piece thanks again!!!!

  72. Pls cancel my order for inflatable sofa double I’m sorry bu I accidentally click it twice pls cancel thanks

  73. I bought a groupon for oil change in my car at a place called Quality Oil Exchange/Auto Repair in Delray Beach, Fl. I bought the groupon and when I went to change the oil, the people at the store told me I had to pay for the tax and other fees. So my question is, why don’t they said that when people buys the groupon?
    thanks

  74. I did contact groupon @ this issue and it was PARTIALLY resolved. I recently moved to another state so was asking to have my info updated so I only receive groupons for my area. I was instructed to change my info which I did BUT the problem is I have to updte that info EVERY TIME I WANT TO SEE PROMOS FOR MY AREA. That’s a pain in the behind. Why can’t I just change it once. I certainly do NOT need groupon offers for KS when I live in PA! Thanks, Denise Streitman

  75. Love Groupon! Not only do they offer great deals from Merchants, etc., they are also there for the customer when a question arises. Their Customer service personnel are polite and very helpful. I highly recommend Groupon.

  76. We purchased a Groupon promotion for Sparkle Clean several months ago. The service was great. I asked for a price non Groupon and the owner gave me a price. We scheduled a window cleaning for today 7/3. The owner arrived and did not do the cleaning. He said he had told his people to not schedule us because he lost money on the job. Why did he show up and why did he give me a price at the last cleaning? Very unprofessional. I do not think you are doing Groupon any good allowing someone with this mans character to participate in your program.
    John Lenhart

  77. I have not received my lasts order .date6/25/2014 black soap and back pack .did get slim case for iPad . Thank you .

  78. I am trying to buy a two night for Red Rock casino in Las Vegas, but even the days are available but it is not alwoing it; can you help please

  79. I’m a good customer of Groupon I’m trying to place a few orders and It doesn’t seem to be letting me!!!…I’m starting to lose faith!!!

  80. Customer service is lousy. Bought Beats Headphones and less than 60 days they are broken. Tried to return and turns out Groupon is not an authorized dealer.

  81. I wanted to order Glass Nickel on Saturday , but I was busy . I went to order today but it,s gone can I still order it. We like it and would like to order 2 if we can.. That is in Green Bay , it’s Glass Nickel Pizza, Please let me know. Thank You. Theresa Barrett

  82. Ordered Brazillian treatment by Steven Mata who put me on his list one month after my purchase. I have been patiently waiting for a month. The day before my appointment, Steven texted me and cancelled on me for his sickness. I just couldn’t simply wait for longer so I politely asked for a refund. He refused and called me to shut up!!! I can’t believe how rude Groupon’s vendors are. I called Groupon and haven’t heard back. This is just so wrong! They just take your money away without honoring their words while treating their customers like s**t! Groupon really should learn from Amazon who is so responsible to their customers. They are supposed to be the ones who discipline their venters and satisfy their customers. Never thought this would happen to me…

  83. Love, love, love Groupons. We are retired and tried our first Travel Groupon to Lisbon, Portugal in April. Trip was amazing, the flight, hotel, city; couldn’t have asked for more. Telling all our friends what great deals you offer and can’t wait to do another one.
    Please, please, please offer a trip to Barcelona soon; getting ready to take off on yet another vacation and want to do Groupon again.
    Thanks for great deals and incredible customer service that addresses any and ALL questions/issues. You are the best!!!

  84. DO NOT USE Black Car Sedans! They are a bogus company that never answers their phones with a human being, or returns the messages you have left them. The web site is fictional and the appointments made are totally disregarded. I scrambled for a round trip airport shuttle after being left stranded by Black Car Sedans. Trust me. They are a FALSE COMPANY.

  85. I am trying to contact customer service regarding an order I placed 2 weeks ago, which they promptly charged my credit card, but never shipped the product. I have spent 5 hours waiting for someone from customer service to pick up the phone. Help! Is there really a customer service department?

  86. I have had THE worst experience. I ordered a 55″ flat screen that was over 1800 dollars on august 21st and have not received it. I called customer service today and He said it was escalated….and then just now I received an email from Groupon stating: we don’t have your phone number or email address which is why you haven’t received it. And yes, i received this via email. Lol. Everything’s in my profile. This is unacceptable. I will never order from Groupon again .

  87. Regarding redeeming a Printerpixs Groupon.
    Bought in May of this year and would never recommend this to anyone. Bought a 20 x 16 Groupon and to get a picture they would except had to go all the way down to a 10 x 8 for a photo to meet their min. standards. At least I have now used the Groupon and am done with it. Discouraging. Sincerely, Judith Cameron

  88. Be prepared to wait forever for a groupon item to be shipped. Example, item ordered on 9-5 expected delivery 9-11, as of 9-19, no delivery.

  89. Have been trying to get an answer on an order that was only partially sent 1 month ago. This is beyond ridiculous. They take your money & that’s the last you hear of them. Scam artists

  90. My husband and I stayed in a Wildwood hotel using a groupon. I always get confused between an ocean-view and an ocean-front room. To say the least, we were assigned a corner view of the ocean. When I asked if I could upgrade to an ocean-front room the woman said that people using groupons are not permitted to have ocean-fronts. It embarrassed me and made me feel cheap but we still stayed.

  91. Customer Service is HORRIBLE!!! How in this day and age do you keep customers waiting for 45-50mins to speak with someone in customer service. There are plently of businesses just like yours that people will chooose over GROUPON because of Customer Service and not being able to get through.

  92. Customer Service is HORRIBLE!!! How in this day and age do you keep customers waiting for 45-50mins to speak with someone in customer service. There are plently of businesses just like yours that people will chooose over GROUPON because of Customer Service and not being able to get through.

  93. Do not give them your C. Card Number. They will use it for fraudulent transactions against you. I had to cancel my credit card do to this CO.( Groupon ). They had charged up to 11 transactions in a 24 hr. period before I was contacted by W.F. Bank.

    I have know come to the conclusion, that this might-not be that good of a deal after all. I would look elsewhere for a discount Comp. Not this one.

    Time is money and I don’t have the time for this crap.

  94. Purchased your GoPicnic Groupon. How do I go about getting this product shipped? If it is too difficult, send me a refund.

  95. I recently purchased a Vax vacuum from Groupon which I wish to return as it is not what I want.How to go about this is s mystery,can someone advise as I seem to be given the runaround or there is no way to return goods

  96. I have been trying for days to get an answer regarding a charge of $24.99 for a personalized cutting board which was suppose to be a gift. My son never received notice of the gift.
    Since so many of us are having problems with Groupon to simply reply, my attorney David B. will be notified at my next appointment on Oct. 28,2014.
    It is not so much the money as the principle of their service. Courtesy matters when you are in business.

  97. I spent the greater part of the day yesterday trying to get ahold of somebody to help me with a gift card for Groupon. I was transferred back and forth between two service places both kept transferring me to the other. Finally one guy says he’ll transfer me to the right place; after waiting a half an hou, I hung up. Now it’s the weekend, & I have to wait till Monday to try again. I have been an avid user of Groupon in the past. I will rethink that for the future.

  98. if Groupon reads this I would appreciate a contact. Phone calls to customer service aren’t working. I have searched for an email to contact you and could not find one.

  99. Have ordered several times from groupon without difficulty. However, my last order has been a nightmare, I ordered 2 pair of fleece leggings for the fall/winter. they were never delivered. UPS can’t assist since I’m not the shipper. Customer support line is enough to make you scream……third time i’ve called and have been told a wait of 15 minutes an hour goes by and no one answers. guess this is MY LAST GO ROUND with groupon. What a shame I enjoyed the convenience.

  100. I have called 3 time today, and each time estimate waiting time is 15 Min~20 min, but over a hours, there is no customer service pick up the phone. I tried email, and they link me to Q&A which is not help me at all.

    I use to like Groupon, and purchased a lot through them, if I know there are much bad service, I will not order through them again.

  101. I purchased 2 spa packages on 11/10/2014. I have been calling the spa to schedule an appointment since 11/11/2014, but no one answers the phone or returns my calls and messages at the spa. So I called Groupon customer service since today is the last day for a refund due to the 3 day refund policy but I was put on hold for a very long time and then the customer service line was closed for the day. I have 2 unredeemed vouchers that I would like to get a refund for but I’m not sure how to return them to Groupon. Can customer service or anyone who knows the policy on returning unredeemed vouchers within the 3-day window please post how to do it. Thank you.

  102. I was told I would get a phone call back in 40 minutes. I have been
    sitting near the phone for 2 hours. This company is lame with not enough
    customer service people to help over the phone.

  103. merchant refused to honor my groupon and instead of giving me a refund, groupon gave me groupon bucks which I think is sheer garbage because at this point, I never want to order anything from groupon ever again .

  104. We purchased a groupon coupon for air-duct cleaning for upto eight vents and dryer vent cleaning from Five Star Ducts for $59.00. They came today to clean the vents and didn’t clean the eight vents because unless we paid them an additional $159.00 to clean out the trunk that the vents came off of it would create a big mess as cleaning the vents without cleaning out the trunk causes your house to fill up with dust created by cleaning out the vents. We only got our dryer vent cleaned out. This is really a bait and switch routine and really just an opportunity for you to spend $59.00 for the privilege for Five Star Ducts to sell you more services. Do Not Purchase from them. It is a rip off!

  105. I have concerns with the newer version of your app. There seems to have been a step removed. I have accidentally purchased a haircut… When the description said there were two options a pressed proceed in hopes to select the option without the foils… But instead it just thanked me for my purchase — of the more more expensive option that included foils. Super annoying but not really worth an email. Then this morning I went to purchase a groupon that quoted appox $285 for three nights hotel, I proceeded and it thanked me for my purchase and charged my card approx $345. A bump by $60 that I didn’t have a chance to approve before you charged me.

    I would gladly send screen shots if I had an actual email address to correspond with.

    Please reply. I don’t trust your app anymore.

  106. Paid for a promotional online course, but never delivered. Unable to contact any customer service. Will never deal with this company again.

  107. Find a way, please to stop all of these emails. Marking them as spam is not what I want. Telling me that these emails are generated by the retailers that Groupon supports is not an answer. Obviously Groupon knows the names, addresses and email information of their retailers and can therefore, should they choose to take the time, contact them and remove me from the many, many, many annoying emails I receive under the general label of Groupon. I WANT THEM TO STOP NOW.

  108. Hello, I am having alot of issues trying to look up coupons. Disney on Ice coupons or discounted tickets and also discount coupon to the olive garden. I need some assistance. I pulled up the search button no response.

  109. I purchased today thru Groupon dinner at Tokyo Japanese Steakhouse,located at Boylston St. Boston, but when I presented the coupon the person at the desk, Amy Lin, refused to honor the deal. We had to leave and go to another restaurant.
    My order No.1100-033404-240519 for total of $15.00
    Please reimburse, and please make it clear that this is unacceptable business behavior.

  110. Paradise Permanent make up was a wonderful experiance
    My operator was cherie she was very cool and done a great job. If you go to Paradise have cherie do your make up.

  111. Love Groupon… except: paid for a DNA kit for a gift. Nothing has been delivered and site is so confusing I don’t know how to check. I love to browse offerongs but HATE that returning to full listing takes you to beginning of list rather than back to item you just checked so you have to plunk through entire list to see next offerings. I’m sure I’ve missed some fabulous deals because I’ve thought “the h#%$/£ with this” and left.

  112. I have not been happy with the customer support availability of groupon. It is very difficult to reach them, even with e-mail. I now have 3 groupons that need to be refunded because the place went out of business ( Groupon never contacted me as promised) and 5 other groupons that I have not been able to use due to difficulty in communicating with the supplier. One wine tour had very limited hours on very limited days, a magazine that was impossible to sign up for and a massage place that was rude when placing a reservation with a “groupon”. Most service suppliers are not happy when you come in carrying your groupon.

  113. groupon is horrible.am closing my account right after you refund my money that i have been waiting 2 months for and telling all my friends about what terrible customer service have.

  114. After a month I did not receive my order with Groupon. I was told there is no info on first call. Second call was told often vendors do not take down offer and you will pay for out of stock products and later get refunded. I have been told that I should get it in a few days – well see! Bad business dealings!

  115. I paid for items at DressLilly a month a ago and still no product in the mail. No live person to talk to on the googled number I found online because I could not find a phone number on their website. Horrible business dealings.

  116. I was booked on Spirit airlines for a trip to NY to see my dead aunt at her funeral. I got to Spirit check-in desk 45 mins before the plane was scheduled to leave and told my situation and that I was in a hurry to get to the plane. I was told because I was not at the desk an hour before take off they could not let me in. I asked for a Supv and the representative went to the back and I stand there for 20 mins waiting for a Supv who then said it would be impossible at this point to let me on. I missed the funeral and my aunt was cremated. I never saw her again and have not filed with that terrible company again. All the people I know have stopped because the airline has made it a habit to charge extra $100 for the next flight even if you are a minute late. In my case it was the last flight.

  117. I have tried every telephone number associated with Groupon. I have read every thing about cancelling. I have tried repeatedly to get through somewhere to complain about a purchase where the provider has a full mail box, does not return emails and when I went in person, no sign, and really no reasonable explanation. I am contacting my credit card company and filing a complaint and cancelling my account. Too bad.

  118. I ordered E-pens on Jan. 2.2015. Said by accepting the deal. There was nothing more I had to do. Coupon was mine. Be sent out within 7-12 days. Well, have not heard a word from them nor have I got any tracking number.. Sitting and waiting. Please let me know something.

  119. I wondered green shaker kit. 10 Jan 2015. My account has been debited £18.99. Delivery said within 7days. I have tracking no jc414946320GB. On checking it parcel is still waiting to be dispatched. I have contacted groupon by telephone, have been advised can take up to . 10days for response. I am not happy about this why can’t another order be sent out.

    HELEN BOYLE

  120. I have found it impossible to get information about my acccount. It was a 50-60 minute wait on the phone and the email address that I had to search for with difficulty did not go through. I am still left without my questions being answered.

  121. LOUSY cust.svc. Tried to get groupon help by phone, computer said my wait time would be betw 50 to 60 mins. I’m sure they say this to everyone who calls that number to discourage people who have questions which can’t wait that long. At first Groupon was very customer friendly. Now they just suck. Thx for nothing Groupon

  122. I am extremely annoyed with groupon. I was wrongly charged by Groupon and I have tried to contact the company with 6 emails and I still havent recieved a reply. I tried contacting via social media and still no response. If I dont get a response I will be taking this further.

  123. My package was not delivered by UPS as the tracing information indicated. UPS was very cordial, apologetic and understanding but explained the shipper had to be the one to initiate an investigation. I contacted Groupon and the ONLY solution they offered was for me to check with my numbers. They would not initiate an investigation. UPS was kind enough to make an exception and started an investigation for me. Only problem is, if my package cannot be located, my money gets refunded back to GROUPON, not me. Good job, Groupon, stay classy. My first and last transaction with Groupon.

  124. I have been on hold for customer service for over 2 hours and 20 minutes and still holding after I was told the wait would be between 50 minutes and 1 hour (which is already WAY too long to have to wait). I will not be using groupon again if they can’t service their existing customers in a reasonable time. This is beyond ridiculous. I’m sure your making enough money that you can afford to hire more customer service representatives. Good bye groupon. I’ll be sure to pass this terrible experience with groupon to my friends and family. Your quick to get our money – that’s it.

  125. I bought a traffic school online program from Groupon. When I went to put in the voucher code on the online traffic schools website to redeem the voucher the code was incorrect. The traffic school said I should talk to Groupon. Groupon said I should talk to the traffic school. Long story short I have been on calls to both companies for over 5 phone calls. The wait time for Groupons customer service is over 50 minutes and I still do not have a resolution.

  126. I have spent a total of 3 hours on hold for Groupon customer service.. I am livid.. A million dollar business that has a call center that sucks! What do they have like 5 reps that work there???

  127. I have returned an item I received and i am trying to speak to some one from customer service but you have to wait for 60 minutes. they are not good. will never deal with them again. I am contacting my credit card for my refund. Their mails will go to my spam.
    never again…..

  128. The Groupon For D&M Window Washing…..TOTALLY NOT WHAT
    STATED!!!!!! SCAM/RIPOFF….DONT KNOW IF PROBLEM WITH
    GROUPON OR D&M Window Washing! NEED TO CHECK IT OUT BEFORE
    BUYING!!!!!!!

  129. I have been trying to cancel my order #1100-033742-403878 dated
    January 19, 2015 and have been unable to get it done. They did not have as I assumed from the info given I want to receive a credit for my purchase. Marilyn

  130. good morningk-
    i had placed an order for a sofa cover too many times and i only need one order the order was placed this morning,2-22-2015 i want to make sure those orders were canceled and not charge to my card
    i a confirmation number 1100-034720316299 not sure if thats the correct confirmation number i know i checked my bank acct and it pending 8 orders for $28.73 please make sure i get my refund. thank you and please reply asap

  131. I was trying to give a feedback on a bad experence I had with a purchase , couldn’t get hold of customer service or find an email address to write my complain
    Can someone contact me so I can give my feedback

  132. Customer support is marginal at best especially if you are a merchent. My business is seven days a week you could never reach them by phone and they never return your call the same day.

  133. Hi,

    I was just about to purchased a todays resaurent deal (umberto seafood restaurent) in little italy ny ny. and and just realized last groupon we reedemed at brasil brasil restaurent dinner purchased ever, due to the waiter service and the comment. The waiter cornered me said insulted me front of my date. saying must give more tips.

    I meant to complain rightway away but forgot until today as my habit to check groupon email and saw something interesting so I wanted to buy this groupon but when remember that incident I changed my mind.

    Thank you!! Never using groupon again.

    Mohammed

  134. I want to purchase a close-out BeautyRest Recharge Pillow Top mattress, send it to an address in Dolan Spring, AZ but was unable to complete the order because your site keep listed my primary resident as recipient address. Please help!!

  135. I would like to do an advertisement on groupon, how do I do that or is there a number that I can contact the sale department to ask about that . Thank you very much for your prompt response.
    Jenny

  136. No se que paso no puedo imprimir la orden de compra parece que apreté algo mal por favor si me pueden ayudar es para el concierto de journey &steve el día 15 de marzo solo pude tirar foto la tengo en mi teléfono gracis
    regla cabrera

  137. I will no longer buy from you.Bought 2 dresses and have spent over a hour trying to return.Can not get to my account.Can’t get shipping label,half web is down.If I ever get a label,I will pass on other things.

  138. effective immediately please remove my email address from your records. I have found in the past things that interested me but have trouble getting into the system so it isn’t worth my efforts any longer. Thank you

  139. Ripped off by Groupon again!
    I tried to sign in for the Six Sigma Complete Course today 4 hours before it expired for $79, instead my credit card my credit card was charged $2299! What a rip off!!!
    I tried to get the charge cancelled, but Simplelearn said the would refund the $2299 in 2 weeks after an investigation! What a joke, what a rip off! What a mistake, Groupon has gotten labeled with again! Don’t you feel like you have committed a felony using a company like Simplelearn to steal from your customers?

  140. I’m not happy with the item I purchase because it is not in good condition at all I will no longer order any other items from you all the server was not what I want it to be been on hold for a long time I will make sure that I tell my friends and family do not order anything from u all

  141. I am very surprised with my order. I ordered the deal get 8 packs of cottenelle flushable wipes for 13.00, what I received was 1 single pack, I sent a email right away, I did hear back only to get a bogus answer about checking with the shipper, neighbors, I did receive the order, but was shy 7 packs. not sure if I will get anything resolved after reading all these emails, what a shame, I have bought with out problems for four years. I guess this may be the last time I buy, Pretty exspensive wipes, I could of bought 1 pack for under 4.00.

  142. Groupon sent me a message stating my package was being delivered however I haven’t received it yet. I try and try to contact groupon to no avail. They charge my account but no product. I will never get anything thing from them again. Trying to contact customer service is hell.

  143. Where is my package Groupon said it is on the way sent me a tracking number but no package. Trying to contact customer service is Hell.

  144. My daughter and I purchased Sparks furnace cleaning from Groupon. Sparks told me I had a sound in motor giving me a large bill to replace [just out of warranty]. I declined and never once heard the sound the whole winter. My daughter had her furnace cleaned to sell home, and they red flagged it saying she needed a new furnace. Sparks cleaned chimney and told her it had cracked crown and flaking. They gave her a huge bill for repair. The chimney had recently been cleaned w/ zero problems! I do not believe these people are reputable, merely looking to make money through Groupon. I assumed that Groupon would ck out the status of aompanys they endorse.
    BBB does not endorse this company, neither should you! VEry unhappy with these transactions!

  145. I have bought many times from groupon (never a problem), but now I ordered Iphone covers, that I never received. Called customer service and the person was very rude. He said mailman gave it to my neighbor. My neighbor said no he did not receive any package. Groupon customer service said to bad I still have to pay for it.

  146. I have unsubscribed 2 times and 1 phone call to cancel Groupon.
    You guys are sure persistant!! I want out!!

  147. Bought a Groupon for Tiny Town driving experience in Norcross, Ga and did not receive my groupon for attendance to the place.

  148. I really wish that they would make a category just for all the sex stuff. I like to buy from Groupon but lately every other picture is of a sex related item. I am not against any of this but really hard to explain when you are looking at the merchandise and your five year old grandson wants to know what a dildo is. Please use some discretion. I work with several people who have the same complaint and have already deleted the app and no longer purchase from you. If this doesn’t change soon I will stop buying from Groupon also. Thank you

  149. I have a Groupon for the Bevo Mill in St. Louis, MO for Sunday brunch, and I got sick and was unable to eat anything that day, so I called the number listed on the Groupon on that Sunday morning and tried to cancel. My call was picked up by an answering machine that said that the messages was full and to call back on Monday morning. I looked for another number to call on the internet, phone book and 411 but could not find one. I called back on Monday morning around 9:00 a.m. and spoke with a couple of people before reaching the Manager, who informed me that he had been answering the phone that morning until noon and that the answering machine message listed an emergency number and that I was not telling the truth. Also, he informed me that he would be charging me charge card $25.00. My husband called him and told him that he had been sitting next to me that Sunday morning and that I was telling the truth. The Manager hung up on him. I received an e-mail of apology today; however; the Manager stands by his position that I did not call, and he was going to charge me $25.00, etc. I again, stood by my position that I did call, etc. To get to the point, nowhere on the Groupon is there listed an emergency number to call or a policy that states that a charge of $25.00 will be charged against your credit card if you do not show up.

  150. Cool waters massage is a scam!!!! They do not have an office building all massages are mobile I know because I applied to work as a therapist and was told they are only mobile. Not only that but I was also told that I would be the only therapist working. Its a scam DO NOT BUY a massage from them

  151. I purchased a Groupon for Rugs USA (erugs). This experience has been so frustrating that I may never purchase anything from Groupon again. The actual rugs you can purchase with your Groupon are NOT on the web site printed on the Groupon. There is no phone number for help at Rugs USA listed on the Groupon. My groupon promotional value expires today and I could just cry. My advice, never, ever purchase one of these Groupons!!!!

  152. I purchased a groupon for a couples massage to Sparagon Massage in Studio City. Worst experience ever. Not sure if Groupon checks out the Groupons they sell but this place was dirty paint peeling ceilings panels falling apart, carpet dirty and the couples massage was done in 2 different rooms with the door in the middle open. My Masseuse was aroung 80 years old and smelt awful. This place should be shut down and groupon should not advertise for them.

  153. tried to reach customer support using quick link and waited three hours and 17 minutes. (Just to see how long it would take)Gave up. This is far from service….trying to return defective merchandise as per the return policy instructions.

  154. This company has the worse CUSTOMER SERVICE. If they do not like what you are saying the put you on hold forever. Do not ask to speak to a supervisor, that’s a waste of time .I was hold for many minutes until the line went dead. What I was calling about was a charge that we did not make.

  155. i previously purchased tickets in april for the Tuscaloosa heritage festival and i just read that it is cancelled, so i need my account credited back asap so i can purchase something else to use this week, thanks michael nabors.

  156. I ordered and paid for 45 toilet rolls on 08/06/2015 was advised they had arrived at my address 12/06/2015. my daughter contacted “yodel” helpline who advised us they would look into missing goods. NO DELIVERY YET. As this was my first time placing an order with Groupon it will also be my last…..
    I will be letting everyone know how bad your service is
    yours unimpressed Jeanette Lapsley

  157. DON’T EVER BUY ANOTHER GROUPON..THEY REFUSED TO ALLOW ME TO RETURN A DEFECTIVE PRODUCT..THEY WOULD NOT CREDIT OR RETURN A 3 PAK OF MARTIKA SPORTS BRA’S..I WONDER WHY?? THEY WERE PROBABLY ALREADY DEFECTIVE
    YOU SHOULD BE ASHAMED GROUPON..NEVER AGAIN…WARNING!!!

  158. How convenient is it that when you try to contact Groupon for a refund you never reach customer service… They keep you on hold forever and then hang up on you..

  159. don’t fax me anything any more I am not interested in your company deals!!!!!
    you used all my black ink I just replaced.

    Please!!!!

  160. Weeellll….I was planning to place a fair sized order ($500-700)
    but after reading all the reviews, I choose NOT TO DO SO!!!! I will take my business elsewhere…UNFORTUNATE!!! A bad reputation can never be repaired…

  161. Groupon has lost a costumer in me. There is no reason for a company like this to be so hard to contact and have a conversation. Deleting app from phone!

  162. I usually love Groupon, and have found great local deals, but I plan to stop buying Groupon Goods. I already learned that “Final Sale” really means “there is probably something defective with the product you are about to buy”, so do not buy anything that is Final Sale.

    But recently I bought two items that say “Free Returns”. Keep in mind that you must return within 14 days. The first item was never received, and Groupon Customer Service e-mail told me to “check with my neighbors, because their records show it was delivered”. The tracking number now shows me that my item is in another state, so I hope Groupon Customer Service will finally refund my money, after I have waited 6 weeks.

    This one is a real pain in the neck: I ordered and received an electronic item that won’t work. While the deal clearly states “Free Returns”, the website tells me the item is not eligible for return. It has been less than 14 days (only 10), and I cannot get a satisfactory response from the e-mail support. I’ve been on hold with phone support for 25 minutes.

    I suspect this will be the last Groupon Good I will ever purchase.

    Groupon, please improve your customer service so that you will not loose loyal customers!

  163. I am saddened to learn of your company’s financial support of Planned Parenthood … in light of the recent findings of their activities to “harvest organs” of the unborn they abort I am hopeful your financial support of their sickening work will come to a quick and abrupt end … it has become my personal “mission” to inform as many people as possible regarding your position on this issue … in the absence of a public announcement from your company regarding your actions to stop funding PP, I will continue to alert people to your actions …

  164. Hello Miss / sir. I placed two seprate orders a few weeks ago … It is the ink for my printer .i would like to know what went wrong with the orders. So now i try ordering personalized m &m … I am locked out from my groupon account ,i also forgot my password . I would like to place two orders of the m & m , i also would to personalized my m & m’s please email me asap thank you.

  165. I am not having any luck contacting customer services. I am trying to change my password because I have forgotten it, but when following instructions it says it will sent details to my email address but nothing comes, even after numerous try’s so I can not buy anything only view. PLEASE PLEASE HELP

  166. This is a message to customer service and/or who ever reads these messages,I will be contacting my states AG on Monday about your contact availability and the odd messages about some mistake in the system which is not true.in fact the reason no one can cancel a subscription is your system is set up to ignore the request.
    Anyone else with this problem should contact their states Attorney general with this problem and for the lack of customer service on orders gone bad.enough.

  167. Is there any way I can get my money back I swa this voucher and pay before I book only to find out that this is for weekly not weekend. Wen I call they say I must call group on direct but I can’t find their proper number. Any one is there any one hou can help

  168. I puchased 2 massages from the Electric Beach, Tanning & Salon but the massage therapist no longer works there. I am requesting a refund. Please reverse the charges

  169. im trying to talk to a manager.about my order that group on lost my tracker number is not right.i have been waiting fo two weeks now!i do not want a refund i just want what i payed for!i will put this mess on facebook.to my 227 friends to spread the word about this this big head ach.i have now.i was going on vacation for 3 -day now i have to cancell now.this was a gift that i cant even give on time.you gave me the wrong tracking number.I am soooooo pist right now.please do something NOW!

  170. PLEASE REMOVE ME FROM GROUPON FOREVER…..THANK CHRIST I NEVER DID BUSINESS WITH THIS COMPANY…..REMOVE ALL THE OTHER FOLK TO THAT GOT JACKED….YOU SLEEP AT NIGHT WITH THIS KIND OF CONSCIOUS ???? AS A BUSINESS ONER ????

    KENTUCKY DENOUNCES GROUPON

  171. I bought a massage on groupon#1510-f1-160063. We tried to redeem long before the expiration date and no one ever called back.

  172. I responded to a Groupon Satisfaction Questionnaire following a disappointing Groupon experience but have not heard back from Groupon. This response should be in your file.
    Please acknowledge the delivery of the above.

  173. I’m receiving e-mails from Groupon and all of a sudden (TODAY!) I’m receiving personal item ads that I DO NOT want to receive! (i.e. Vibrators that resemble penises and with other attachments and gels to enhance the experience!) my teenaged granddaughter often looks at me phone, so I DON’T want these ads! How do I remove this or unsubscribe to Groupon?! Thanks!

  174. Bonjour
    Mon e mail enregistré a Groupon sous mia.adams43@yahoo.com a été changé a mia.adams50 @yahoo.com. Pouvez vous s v pl le noter pour les coupons encore en cour. Pour le ballet au 17 septembre pouvez vous s v pl me donner l’heure du spectacle
    ,Merci d’avance

  175. I am totally frustrated with the lack of follow up from Groupon customer service. I have asked many times through your email customer service site to address the following
    1. Someone purchased a groupon on July 31st under my account and no one has been able to tell me how that happened. Groupon did remove the charge but has not been able to tell me how this charge happened.
    2. The same day, July 31st someone used a groupon that I had purchased at the holly hotel and no one has given any feedback.
    3 My account has been deactivatied and I can’t reset my password or get into my account so I have no way to use my groupons that I’ve purchased or would like to.

    I hope you can understand my frustration and no resolution to any of my conerns.

    Glen Bauer

  176. I find it almost impossible to receive customer support. It is very difficult to find your contact phone number or email on the website.When I use your support system, either I get a standard reply that does not answer my question at all or I am told that I have to wait 30 minutes on the phone for a support person.
    Not a happy customer at all.
    Heidi

  177. I purchased Two Hours of Cleaning Services. Due to to some logistical problems and just plain unprofessional ism I cancelled and was told that I would be refunded. That was 8/20 as of 9/3 I have not received my refund. I would like this problem taken care of.

  178. Disgusting – wrong colour delivered when invoice stated correctly – why will you not answer or ackowledge my customer service requests for a reason….Sent at least 6 and you keep asking the same question – I will not accept this sort of treatment.

  179. Shall we go through this yet again – why RED when I ordered BLACK – Invoice stated BLACK – picture on box RED what fool could not understand this!!!!
    It was a present for tomorrow – now what – DISGUSTING SERVICE.

  180. I am not able to change my email address nor am able to get any kind of valid phone number where a live person answers, even when i call the corporate office number. This is extremely poor service. Your help wizard does not go to email either.

  181. you had trouble processing your credit card for order #1100-040464-609479
    i do not want you to run the credit card again, do not want this order

  182. I just wanted to edit my email address. I get a fatal error when I try, the FQ&A is a joke, I had to do an internet search for a phone # for customer support and now I’m on hoke for 40 minutes. I love the deals you offer but your support really sucks! I just to a class on SIX SIGMA yellow belt, you might want check it out and improve your support service.

  183. I have been calling Groupon for the last few days to request a refund, and the wait time is always estimated to be 40-50 minutes. I have called in the morning, afternoon, and night, but the wait time is unwavering.

  184. After sending a complaint, customer service responded with a non-applicable statement and when I questioned the response, I got a “sales pitch” and no answers to the issue. Finally and thankfully, a second rep sent me a message and allowed a $31 credit to the dispute and to retain a customer——ME!!!
    Thank You

  185. I purchased a 2 hour Amsterdal Peddle Pub out of St. Paul, MN. I had reserved a date and then called to change it. It is scheduled for Oct. 3rd. I received a call from the person in charge of the Peddle Pub and double booked our time slot. I was the first one to reserve the date and time and they didn’t follow through with the total reservation. I think they should contact the other party and tell them they cannot take the time slot because of their mistake. I don’t think that businesses that screw people over should be able to use Groupon. I do not want a credit if this cannot be resolved. I want my cash back and will not use Groupon again. By the way, this was my first time using it. I will also let this known to my facebook friends.

  186. I received an email informing me that a vendor had closed its doors and to contact Groupon to request a refund for the Groupon I purchased. I tried to follow the written instructions. However, when I entered the information in the provided space and tried to send it, nothing happens. I clicked on the box and there was no functionality. So unable to get that to work I tried phoning for help. That was a total waste of time. It seems you work very hard to prevent customers from receiving help from the customer service department. So I am trying this way to contact some person that might be able to assist me.

    Here is the information I tried to send but was not able because the email function on the site does not work.

    I am contacting you about a refund for Chicago Ribs. I purchased the $40 Groupon, At the bottom of the Groupon is listed the Groupon Number # LG-24S3-ZX2B-MV2J-YPWF. Will you credit my account for this?

    Good thing you told me. I was going to eat there Saturday night prior to the Walter Trout concert in Huntington Beach.

    Do you have any other BBQ Groupons that are active now that I could use as a substitute?

    Thanks,

    Bill Vernor

  187. I did not purchase anything from groupon and they went into my account and pull out 19.00. Why …I need back my money…

  188. I did not purchase anything from groupon and they went into my account and pull out 19.00. Why …I need back my money…

  189. I called some months back concerning a $ 149.00 service i paid for. I purchased a Body Logics groupon. I think that was the name. It is on my account. They messed my eyebrows up and told me I could not come back for it to be fixed for 4 weeks, due to healing time. I could not get back for 6 weeks due to scheduling. I went back and was told they could not fix the mistake, but if I did not put healing meds on it, it would fade away. Another 6 weeks passes and no change. i am very self conscious of how it makes me look. They say there is nothing they can do. I will have to pay to get it removed. I can send you pictures if you need proof. I was told I would get a free groupon as a refund that would match the same amount. I never did. i have not used your services since and I used it a great deal and even got five others to do so. I am not sure if I can trust the groupon and its providers. Sandy Cambria

  190. I have been trying to figure out how to redeem expired vouchers for my Groupon account. I have been unable to find clear instructions on your website. Could someone please contact me?

  191. I recently booked a standard room at the Mt. Laurel Resort in the poconos PA through Groupon. Upon arrival, I asked the girl at the reservation desk if I could upgrade my room reservation, to which she replied, “sure”. She charged my card for the upgrade room, however, never credited my account for my initial booking of a standard room and told me to contact Groupon for my refund, which I did and was told there was nothing they could do about it!!! Very nice customer servicing Groupon. You claimed to have reached out to the resort staff, however, if you actually had I am quite sure they would confirm the fact that they had no issues with giving me an upgrade. I feel ripped off and betrayed by Groupon and will think twice before ever utilizing your services again. I have now been charged for two rooms, when I only used one!!! thanks for nothing!!!!

  192. Currently, I am very skeptical of Groupon .
    I have been unable to log into my account for five days to start work on my project . I have received no help and no response from Groupon . Currently I would give them 1/2 out of 5 stars .

  193. I feel like Groupon is harrasing me sending multiple emails each day cluttering my email. I’ve asked them to STOP sending me emails and they refuse.

  194. I am sick and tired of receiving the same email every day. I only want mail for dinners in my area, which is from Del Mar to Carlsbad. We no longer go down to San Diego. Please discontinue the other mail.
    Thank you,
    Renee Parker

  195. Please remove my name from your email list. I have been reading all the comments from other people and I don’t think I want to do business with you.
    Renee Parker

  196. do you know how aggravating it is to get a groupon, go to the website, put in the code and be told the code is no good, go back to groupon, try to ge help and get a list of topics and tips and have no way to contact anyone about the groupon goods coupon you just got and can’t redeem????? Well I do!

  197. I ordered 2 sets of a pillow offer way back – I followed your instructions on how to get them. I still don’t have them. I called your service center and the guy said he couldn’t help me – I would have to deal with it.

    Then I couldn’t remember my sign on and reset my password – it worked successfully – but now it says I don’t even have an account?????

    I have spent over 2 hours tyring to work on this and nothing – wasted time, money and sleep – this is a joke if this is the way you treat people!

    Sarah

    I want my orer and I want someone to fricken help me!

  198. Groupon Customer Service # was hard for me to come around. Finally found it and they took care of all of my questions. It wasn’t a great thing to have a customer buy a groupon and not being able to use it. Refunds aren’t the greatest, but the person that helped me was kind enough to do what she can in terms of offering a refund.

  199. I need to get back to you regarding a purchase not working for me but instead of an email address,d you are giving me a web site.
    what is your email address?

  200. I recently bought 7 groupon for Xmas boat parade dates 1-15 . I called from nov 1 could not reach them. Finally today I get them and my dates dec 13 is not available . Really? I want a refund their website couldn’t get thru their phone and when I finally due it’s too bad refund me please I’ll never do service with them

  201. I have received 2 different items than I ordered on groupon. One was the reusable hand warmers which were the little ones you use once and throw away and the other was a defuser that was supposed to come with 2 oils and was shipped without the oils and without a cord to plugbit in. How do I handle this?

  202. I am the owner of new smyrna stand up , groupon is the worst ! Have fun trying to get help or any answers what so ever .

  203. Groupon, November 24, 2015

    I didn’t order this the only thing i ordered is flowers but on the groupon they didn’t state that had to wait to get a certificate in the mail then take the certificate to a florist out of state in Indiana to pick up $30 worth of flowers for $18 which s crazy a person would spend more in gas than they’d save on flowers the way groupon listed it that the flowers would be delivered by a local shop that I was buying for my Aunt’s birthday.when i went on groupon clicked local and entered my zip code and that popped up. When I found out my aunt never was getting flowers delivered on Nov 16th by calling the toll free number I called groupon right away and they assured me i would receive a refund within 10 business days which has come and gone and i haven’t received a refund still has not been put back on my debit card as promised and now you are sending me emails demanding money for things I didn’t order. I fell like I’ve been scammed and if this doesn’t get fixed I will contact the BBA, call my local newspaper and my local TV station’s news and report how you have scammed a disabled Army Veteran that is wheelchair & home bound and thats why I rely on the internet because i have no way to get anywhere unless its to the VA clinic to see my Doctor and the VA comes in a special van once every 6 months. I don’t know whats going on the last thing i ordered was flowers on Nov.16,2015 and you were supposed to refund my money which Groupon didn’t do in 10 business as promised on Nov 16, 2015, nor did I ever order anything else. Why order from a place that ruined me getting my aunt a gift on her birthday. My phone number is 502-362-1268 please call me and lets get this straight before I have to start with the process that will show people how you scam disabled veterans that cant do for themselves, i just wanted my money back like you promised and for you to remove the things I never ordered to get back at me for requesting a refund from the flower scam. please call 502-632-1268 as soon as possible
    sincerely, Dawn Wilcox

  204. I have been trying to cancel two different orders. Due to problems with your web site, I have multiple orders of the same item. The web site continued to say “Order cant be found”. I then ordered again on both. All phone numbers used for you went dead without being able to connect.

  205. Before I describe my issue I would like to say your phone contact system is the worst in the automated phone industry when it comes to reaching you by phone.

    I have a “Winery Tour for Two”. I have not been able to use it before the promotional value expires on December 3, 2015. I understand your rules the voucher for the Texas Winos never expires but the promotion code does. What does this mean to me in dollars and cents??

    My Groupon Number is #LG-2XMM-FXF3-491L-KYMM
    Looking for your response

  206. This sucks, I called waited for over an hour for a return call, then they hung up and didn’t call back. Now I’m waiting again for 50 minutes. I purchased 2 vaulted tempered glass screen protectors for the I Phone 5 on November 12th and still have not received them. They were to go to 3124 Post Rd Sarasota Fl 34231 I was supposed to get them the 19th but have not received them. The so called I Pod cover I purchased got here before the date, only problem it was for an I Phone not a pod. I just need the screen covers, you were paid so where are they? Please get them shipped ASAP i need them. Thanks, Bobbi Neal

  207. I have been trying to contact customer service for days now. I need confirmation that my order to Monogram Hub was processed. I am not able to contact them either.

  208. I have been trying for over a week now to use these vouchers ( I purchased 2 of them, each 40 pages) and create the books. My intention was to give them as Christmas presents. Every year, I have created calendars and/or books for family members. I have never had any trouble with other sites. The website tells me every photo that I try to use isn’t high enough quality. All of my pictures have been taken with either an iPhone 6 or a very high priced Nikon camera. I am beyond frustrated and would like a refund. I have no desire to do anything with Printerpix. If a refund isn’t possible, an acceptable alternative would be Groupon credit towards a future purchase. I’ve been a very loyal Groupon customer, but this is one of the worst experiences that I’ve ever had. Now that I’ve come this far, my other frustration is that each time I type in my message on the customer service page, my comment is deleted and I’m asked to come back later. Now I’m beyond angry!!!!! I would appreciate someone contacting me ASAP by e-mail.

  209. Your customer service sucks! I’ve been waiting to get a response for a week now. I’ve sent the information that was requested and haven’t gotten any kind of response. How do I speak to a human being?!!! This is in regards to charges from Groupon that I didn’t make on my debit card.

  210. Worst customer service I have ever experienced. I placed an order and sent an email inquiry and this was my response from customer service.
    I can’t apologize enough for the delay. Of course, this is not the experience we want you to have when using Groupon.

    At this point, I can no longer provide any further updates on the status of your order, so I’ve issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.

    Situations like this can sometimes occur due to an unexpected inventory shortage or a complication with the shipment while in transit; but obviously, this is not the outcome we had hoped for.

    Again, I’m truly sorry for the trouble, and I want you to know we’re doing everything we can to make sure this doesn’t happen again. Please let me know if I can help with anything else.
    I did not ask them to cancel my order.
    I CALLED AND THE WAIT TIME TO SPEAK TO SOMEONE IS 2 HOURS.

  211. Worst customer service I have ever experienced. I placed an order and sent an email inquiry about my order becuase the status kept saying it was packed and ready to ship since November 30th below is the response from customer service.

    I can’t apologize enough for the delay. Of course, this is not the experience we want you to have when using Groupon.
    At this point, I can no longer provide any further updates on the status of your order, so I’ve issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.Situations like this can sometimes occur due to an unexpected inventory shortage or a complication with the shipment while in transit; but obviously, this is not the outcome we had hoped for.
    Again, I’m truly sorry for the trouble, and I want you to know we’re doing everything we can to make sure this doesn’t happen again. Please let me know if I can help with anything else.
    Regards,
    Archana
    Groupon Customer Support

    I did not ask them to cancel my order.

    I CALLED AND THE WAIT TIME TO SPEAK TO SOMEONE IS 2 HOURS. POOR CUSTOMER SERVICE AS A COMPANY. I AM SURE THEY DO NOT CARE.

    This was my first time ordering anything from groupon and will be my last unless they make this deal good which I am sure they wont.
    They should not sell stuff they do not have. This was a gift. I think I will contact our local news station about the practices groupon does.

  212. Had sooooo many issues with my order, can’t get a hold of anyone to find out status, waiting 28hrs. for response and nothing..they like to take your order and process the money, but then nothing…

  213. Longest wait in customer service industry. Your website recognizes my email but refuses to send a password because I have an account. WHAT?? I’ve now been on hold for 3 hours.

  214. I have been trying to cancel an order for days and to no avail. I usually have no problem with Groupon What’s happening guys? I’d hate for mthis to be my last order with groupon Soooooo disappointed.

  215. Was charge dofr an order placed 2x and sent two confirmations with identical confirmation numbers. The order doesn’t show as placed on my account and there is no way to get through to customer service online all options lead me back to FAQ. Called the service number and was told there is a greater than 3 hour wait to talk to someone. I’ve been a loyal customer and will not order from groupon again after finding ou their customer service is basically non existent. Sad I liked groupon and have been using them for years.

  216. I have a problem signing in, when I try resetting password, it tells me I need to sign up, when I try signing up, it says the email address is already taken. I used the
    Live chat and they DID NOT help AT ALL. His name is Andrew Mark P. He told me the same things I’ve been seein in over 10 attempts to either sign in or sign up. AND ANDREW MARK P DISCINNECTED ME WITHOUT HELPING.
    We’ve had this email address for years and had a Groupon account. Did someone “hack” our Groupon account?
    We need help from Groupon and can’t get in touch with anyone interested in helping. I’ve sent email messages, tried live chat and I’ve also called, left my number for a call back and haven’t heard from anyone. How do you conduct business? Please help with this problem ASAP.
    Thank you

  217. Someone hacked my account and tried to order their own groupons. My account is now apparently MISSING. Like they changed the EMAIL.
    I’ve been on hold for 3 hours and no one has picked up.
    NO ONE!! THREE HOURS!!!!!!!!

  218. I think your company is terrible! I was sent two messages via your app I downlowaded on my phone to get $10 off a local purchase. Two days after receiving, I tried to use it. It did not automatically deduct the $10. I contacted your customer service and was told that the records show I never received this. I think your company is not trustworthy and you are cheating people. I feel bad for anyone who falls for your lies! I am not one of them. I have deleted your app from my phone and I do not plan to purchase anything from you. I will let anyone I know not to purchase from you as well.

  219. I waited on hold for 20 min, went into virtual hold. They didn’t call me back in the 20 minutes that they said, therefore when they did call me back I was not at my desk. I then called back and the wait time was over an hour. I sent an email and it has been a week and I have not heard anything. I redeemed my groupon and did not get a print out. I need to either cancel the order or get the product opened again, so that I can place the order. It is too late for Christmas now, so I believe that I will have to cancel it. Please advise ASAP.

  220. I wanted to use a MyvoucherCodes 20% off Groupon code. Unfortunately despite the code being in date it did not work. Immediately after placing my order I informed Groupon of this and asked them to use the code retrospectively. I can’t believe the answer I go back. They said it was not their discount and that they don’t apply codes from out companies but it was a Groupon Code My VoucherCodes have lots of codes Debenhams, M&S etc etc I would not expect one of them to say oh well it wasn’t our code. To me this is just avoidance tactics and not on.

  221. I am trying to order an Iphone 6, a case, and a screen protector the total coming to $582.56. When I select “Complete Order” it takes me to the top of the page and says that there is an issue with the order and that I can not complete it. It doesn’t tell me why or anything so I am not sure what to do. I really need this phone ASAP so if you could please get back to me as soon as you can I would truly appreciate it. THANK YOU!!

  222. Very very disappointed with GROUPON!!!!!! On line stuff doesn’t work. I ordered a water fountain and it came through broken! I have spent my money and expect a new one!!!! Contact me!!!!!! You can post these things but do you stand behind them!!!!Very disappointed in your speaking to someone!!!! Consumer protection will be sent a letter on this matter!!! Thank you!!

  223. I have been trying to cancel a reservation to Inn of the Hill (2862533) and it has not gone thru. Please cancel this for me and send it to my email address stating that it has been cancelled. Thank you Jacqueline Riley. Take the charge off my credit card!!!

  224. everything about contacting groupon was atrocious. trying to place an order and print online exactly where the package had to be delivered was denied until I left it out on the order. I decided to call a second time to make sure the product gets to me at the address and 4 minutes turns into 20 minutes? don’t think so! you lose a sale. it aint hard to deliver to an entrance to downstairs aprt up driveway. pissed me off so much I should have cancelled show I ordered.

  225. Your return policy stinks. 14 days from delivery date when it is a Christmas gift. They already have one and I need to purchase them another gift now. Send me a return label for my purchase on 12/10/2015. I am keeping one of them—-returning the second one. Thank-you or I will shop elsewhere!!!! Please credit my PAYPAL acct. for one item.

  226. I purchased the Courier Journal Newspaper for my husband a 52 week subscription and the Newspaper “Louisville Courier Journal” says the purchase is not a liable purchase so I have basically lost $50.00 which the subscription was a Christmas Gift! Do not purchase any newspaper subscriptions from Groupon ! Please Help Groupon tried emailing and website stays froze up and I have spent countless hours trying to call customer service to get an actual person and never get anywhere HELP !!

  227. I can’t believe a Groupon (#6452-3750) I bought on December 8th expired on December 21.

    I thought these wouldn’t expire for 90 days. I wanted to give it as a Christmas
    gift but then discovered that it was expired.

    I’m disappointed.

    Cathleen Moynihan

  228. I can’t believe a Groupon I bought on December 8th expired on December 21.

    I thought these wouldn’t expire for 90 days. I wanted to give it as a Christmas
    gift but then discovered that it was expired.

    I’m disappointed.

  229. Your customer service is the absolute worst. I was charged twice for a voucher.
    When I noticed the charges on my credit statement, I tried to call the number given and was informed there was a two hour wait. When I sent an email, I waited for two days to get a reply. Only to be told that I can only get a credit because I waited too long. As if it were my fault. I wrote back and never gat an answer.

    Obviously, I would stay away from GRPN in the future and advise anyone I that will listen to me To stay away. I tried to notify the BBB but they have so many many letters on file that it would be useless. Good bye………to a company that will most likely not be in business for much longer..

  230. RE: Sparkle Hair Design by Kayla Pavlak: My appointment was scheduled for 12/1 and Ms Pavlak cancelled at the last minute due to her sick child and took 12/2, the day my groupon expired, off her schedule. I have been trying to contact her ever since by phone and by text to see if she is going to honor the groupon and to schedule an appointment, but she never returns my calls/texts. Aside from going to the salon I am at a loss as to why she is not returning my messages. I contacted the person who rents the space to Ms Pavlak to see if possibly she was no longer providing services, but she told me yes she is still there. I am so disappointed because I was not able to have my hair done for the holidays, since my budget was tied up in the groupon. I am at a loss as to what to do and feel like I have thrown away $59.00. I don’t think I would buy these type of services on groupon for this reason. Please let me know if there is something that can be done. Thank you, D. Wnuk

  231. When I click on an item I wish to purchase I get a response of “Oops Internal Error”. When I E-mail customer support I also get this response. When I call on the toll free number I am told there is a one half hour wait to talk to someone.

  232. I used Live Chat and spoke to someone who was unable to help me. I’m trying to get help w/on-line problems. The app keeps telling me unrelated reasons for my order not going through. At the end of the chat, which was more waiting than chatting, the rep told me to call customer service. This is so frustrating. I’m a long-time user and I’m trying to purchase 2 offers and I’m in a loop that rep helping me didn’t know how to help.

    I think you keep records of Chats . I love live chats on other sites for solving problems. Wasn’t good on Group-On

  233. I needed to reset my password. So—got confirmation that it was reset-but still could nto log in. Tried again later–reset–it was confirmed but –still could not log in. NO Way to email–NONE—then I found this site–called the help number. I could NOT understand the person—and even with my name, my email –and giving him one of my order numbers–he was unable to help me.
    What gives? He could see my account and commented that I was a loyal customer of Groupon. But–apparently I’m done with groupon. They can’t help.

    I rate this about a Zero for customer service.

  234. On Dec. 9 2015 I bought two helicopters and one of them did not work, I called the place and they are asking for the groupon number in order for them to replace it . I look in My Groupon and found out that the only thing showing is the picture of the product purchased but no numbers at all , can you please send me the number if theres one ?
    I also had problems with the window tinting warranty , my back window was peeling and they did not honor the warranty because was paid with a groupon , so there was the savings , I have to came up with some money to fix it, I bought this groupon in 2012

  235. While checking your site today I wanted to see the offer for Catalina Island boat trip on the Catalina Flyer from Newport Beach. I did not request a buy as I was just interested in looking at offer. Somehow it took it as a buy. I was not purchasing it at this time, especially since availability not available before I am leaving California to return to Colorado. Please cancel this order. In any case, message came back that my card on file has “expired” so I can’t be charged anyway. Thank you for your assistance. Please confirm that this has been cancelled

  236. Lesson learned, I will NEVER order anything off of Groupon again, unless it is a certificate that I can print on site. I ordered a phone on January 20th with the advertisement stating it will ship in 2-3 business days. It is now February 3rd and just spoke with someone stating it will be to me by February 8th?!?! I’m walking around using a cracked phone that is being held together by scotch tape. Ridiculous!

  237. My password is not working. When I ask to reset it, you email me that I don’t have an account. when i try to register it tells me my email is already in use.

    Please help me, Dan J Steiskal

  238. Worse customer service experience ever. Still waiting for an item. It’s been over 3 weeks. Did call was told it was shipped? This also happened on a previous order.HELP!!

  239. I had someone accidentally booked 2 Auto Detailing
    I spoke with Jordan @ Customer Support
    who a) answered on the first ring & b) was courteous…problem fixed in less that a minute
    btw…# 888 375 5777
    Perfect!!

  240. We are trying to contact Groupon but we dont have answered from you !. We have a cleaning company and we want to work with groupon for grow and get clients. Please if you can answer the soon is possible thank you. Call at this number 1630 340 6220

  241. A couple of weeks ago I contacted groupon looking for tickets to the rodeo at the Kissimmee fairgrounds. I needed four tickets and the order form assumed one (no option). I was visiting Florida that week. I participated in a CHAT discussion and got no results or satisfaction. Since then I have been receiving Groupon E-mails. I am not interested in receiving groupon information nor do I want to be a member of any shopping club. I trust that I have not been charged any fees since I received no satisfaction. If so, those entries will be reported as fraudulent. MALCOLM SNYDER 3/1/16.

  242. I have been trying to get tickets for Steely Dan but my purchase will not go thru.
    I am thinking by tomorrow it will be to late to purchase them. Disappointed
    the purchase will not go thru. I cannot figure out why it won’t go thru
    Elyse Thornton

  243. I forgot my password they sent me a reset password and now I’m locked out it said something’s wrong with server I was in the middle of a purchase and I actually want to change the merchant

  244. Groupon CS wait times over one hour!!! Shameful. I am never using a groupon again and cancelling my service now!!!

  245. Richiesta rimborso Coupon cod. sicurezza 2C20913B2D cod Groupon 001024816D
    Gent. supporto
    Chiedo il rimborso dato che il partner mi ha detto che non posso utilizzare coupon (ancorché valido) in quanto in passato (forse più di due anni fa) avevo utilizzato un coupon dello stesso tipo e con lo stesso partner, asserendo che se ne può utilizzare solo uno nel corso dela vita.
    Chiedo il riaccredito dell’importo sul mio conto
    Distinti saluti

  246. I am very disappointed for 2 of your phone numbers are not working. The other one involved my electing to have a call back. its been 45 minutes and they said 330 minutes. I need to talk to a local groupon person in Hampton roads. if there is one in Virginia beach Virginia that is where I live…that would be great if there is a number there. a company reneged on their contract with me through groupon and I want to report it so me and others wont get scammed. thank you for quickly getting back to me.

  247. I ordered the ff items on March 13, 2013. I believe the delivery is within 2 business days. It has been 5 days ( it’s March 18th) I still haven’t received any of my items

    1. # 462630171

    2. # 462732900

  248. I p[urchased a Kids tab from groupon. it was supposed to be shipped on 7th March, still not shipped. Have contacted customer care twice.. Very pathetic service .. Even though they missed dates, they dont bother to mail. I think I lost my 50 bucks that my card was charged for.

    Order # 459567736
    Is someone from Groupon gonna respond..

  249. As in many of these big customer service companies, Groupon ontinues, when trying to make contact for assistance, put you into a rat’s nest of irrelevant information, catch twenty two situations that take a large amount of time and then you are tempted to give up. Give the job to a teacher that knows how to take something complex, simplify it and present it to the customer

  250. I don’t have an account with group on for a great reason. I don’t want any of your e-mails, so quite sending to me!!!!!!

  251. cannot make any purchases. repeatedly asks for quantity wanted. I fill that in. goes back o quantity requested and cannot complete order. can you fix this?

  252. The most horrendous customer service I have ever seen! I had placed items in my shopping cart and was unable to proceed from the Shopping cart to checkout. Every time I clicked on the proceed to checkout button, the shopping cart page would only reload. I called customer service and spoke with Grelv, who not only was unable to help me but flat out refused to transfer me to another representative or when requested multiple times to a supervisor. She tried to tell me I had items in my cart that I had not placed in my cart, so we clearly were not even looking at the same screen. Also, she kept telling me to just reinstall the Groupon Application even through I told her multiple times I am on a desktop computer shopping on the website, not on a mobile device. Again, I requested to speak with another representative and a supervisor several times and she refused to transfer me. I will be canceling my account and will not support a business with such poor customer service who treats their employees like this!

  253. Very upset. I just got off the phone with the hotel to confirm my reservations and they don’t have a reservation for me. I book a hotel through Groupon on 3/8 and as of today, 3/28, they don’t show anything. Have to wait until tomorrow to find anything out since you’re closing. In the meantime, I have flights, rental cars and tickets for a vacation and no place to stay. I will think twice about booking vacations through Groupon again. I just hope it’s not too late and they are still showing rooms available to get this straightened out in time. I’m out the money for the hotel that Groupon has tied up and can’t book another hotel until I get reimbursed somehow.

  254. tried ordering today to put in extra discount u seem to be offering (seem) Fist it allowed no place to put code, second never went to cart just processed it , last almost imposable to contact you “”Directly” switched me to so many svreens that did not help i cancelled my orders,,

  255. Excellent help from Luke on the customer service phone line to resolve fraud charge. So glad to know that Groupon was able to catch the suspicious charge immediately. Very reassuring.
    I did have trouble contacting customer service online as my account had been locked and email came up as invalid in the system. Recommend you link the phone no. for customers who cannot access their accounts online in such circumstances.
    Thank you.

  256. I receive two or more Groupon emails every day. About 80% of the services and products offered in those emails are massages, facials and mani-peds that are of no interest to me and probably most men. I have begun deleting those emails without even looking at them.

    Please advertise those items on separate emails so that I can unsubscribe from those that will never interest me. I would continue receiving ads about things that might be of interest to me. I do occasionally find such items.

  257. I bought a Stand Mixer on the 31 March 2016 and that arrived. However I noticed on 13 March 2016 a further two items were billed on the same american express card. one for £6.98 and £26.97. I don’t recall making such purchases. I wonder if someone could look into this please.
    Many thanks

  258. I tried the live chat for my problem reaching the travel company. Absolutely no help. It took a very long time to get to the chat person. I continue to try to reach Indus travels, no one calls me bac, I get a response, email is bad, retuned to me. I have until 4/30/16 to make reservations. However, I have tried to reach them over the last few days and with no success. I will CALL groupon to see if they can help me. I won’t try to deal with live chat. Awful experience. I may need help to get refunded for this trip. I need someone who can help. I have followed the instructions to a T.

  259. I have called beg on Mar 2016 which I received my items from Ninja for 4 High-Waisted Bamboo Charrcoal Shaping Underwear and got 1 pce is spolit and customer service say will arrange to exchange for me but till now no news, kindly help me to check and update me the arrangement thanks

  260. Today I am writing to complain about a Groupon I purchased for $85.00, which is allegedly worth $260.00

    I just threw away a “Jenny’s Hair Design” Groupon coupon. Now I am registering a complaint.

    I followed the standard directions and called to make an appointment with “Jenny’s Hair Design”. That’s when things started to go wrong.

    I admit that I left it a bit late to phone for an appointment for the following day, but I called to use the $85 I spent for a colour and cut that I had been promised in the GROUPON was worth $280. 

    There was no answer when I called Jenny’s Design. 

    Within minutes 2 consecutive calls came in from the number I had called.  

    I called on Friday the 15th of April and asked if I could come in on for a Groupon cut and colour the next day, I was told “Yes”, and I was told I could come in for 3 PM the next day. 

    But then things got strange. 

    “Jenny”, as the female voice self identified, spoke in an accent that was hard to place. 

    The caller ID for the salon business read:

    “416-264-1546 Scarborough”

    “Jenny” had a lot of questions.

    “How much did you pay for the Groupon you bought?” 

    “What is the Groupon number?”

    [I asked if it’s important to give the Groupon number over the phone, as it’s hard to stop conversation, open up another page on a mobile phone and return to talking all at the same time. 

    “Jenny” insisted she needs the number.]

    I read it out loud. “Jenny then started talking about something else…. 

    And then she said to me once again, “So what’s the Groupon number?”

    I said, “I just read it to you”!  

    She said, “What’s the Groupon number?”

    So I read it, again! 

    “Jenny” then told me where the salon is.  She gave me a location other than the “College Park one named by Groupon .

    It was the longest, most needlessly painful phone session I have ever had while making a GROUPON appointment, or any appointment for that matter!

    But then matters became even worse. 

    Later the same day, a few hours later, “Jenny” called again, twice.

    I was not available to take the calls when they came in, but I noted that a message was left. I checked the message. The voice of “Jenny” told me to call her back because she had another question she had to ask me.

    I called back at 10:13 PM, expecting voicemail for a hair salon. Instead, I heard once again the voice of the woman, “Jenny”. 

    She said, “I need to know what colour you want tomorrow”.

    I then told Jenny that talking to her on the phone so much in one day helped me to realize that I wasn’t having fun. Logically and intuitively I had lost all confidence that I would receive a competent, professional and enjoyable experience. The colour and haircut that was promised to be worth $280.00 was too much of a risk for me. 

    The woman quickly interjected and said, “I didn’t do anything wrong!”

    And then I realized that no good salon would treat their customers the way that she had treated me. For “Jenny”, this was most probably a way for her to make a profit through extending an offer she never intends to uphold. These circumstances constitute FRAUD. I will not let this treatment by “Jenny” pass without due process in Canada.

  261. AWI -Phoenix AZ
    No problem getting full refund for facial purchased for wife as Best Little Spa went out of business.

  262. I am an owner of an address light store & AM interested in selling your solar address light your ( BLACK SERIES SOLAR ADDRESS STAKE ) Thank you JIM

  263. Dear Sirs I am the owner of an address lights selling address lights only I am interested in selling your ( BLACK SERIES SOLAR ADDRESS STAKE THANK YOU JIM

  264. Booked a hotel. I can see the hotel dates etc in my Groupons. Called the hotel and they have no record! And Groupon is not accepting calls! Awesome!

  265. Worst customer service! No response and I can’t speak with anyone about this order.

    This is the first time ordering item from site, and definitely the last!! This is the problem:

    I placed order last week end, and to my surprise the order was delivered quickly, but when checking the status, it didn’t show it was being delivered that quickly.

    It has my name/address on box; however, it has someone else’s name and address on sales receipt in box. The comforter set I ordered was by Chic Donnela; but the one received is by Hailee. May type that is the reason the colorsI ordered looks lighter. The one that came is a darker shade blue? Please advise me as to how to send this item back ASAP! There has been no response from you on the previous request days ago. Please take this matter serious – just as you did when you debited my vpcredit card!

  266. Just horrible! NEVER will I order on line or recommend auto any of my military friends to do so. no one cares. Just take money quickly, but receive no response quickly. On line there are multiple and negative responses about Groupo. I should have listed.!!!

  267. Hi My name is Shenelle Lopez
    I’ve ordered a pink ipod touch but received the wrong item as the blue one.
    I would like to exchange it please?

  268. The worst customer service ever! Can or will not help with shipping/address problem! Constantly put on hold and disconnected! Called at least 6 times and have had no resolution!

  269. Imoney has been taken from my account the 1st transaction was for 19.80 on the 5th april and agaim on 21st april 2016 i dont no why this has happened i just want my money refunded thankyou

  270. Hello,

    I have a question.
    Tomorrow I Will buy a groupon in Canada for a boattour in Harrison Hot springs.
    I changed my creditcarddetails because I have a new card.
    Many times I buy a groupon for the USA and also for Panama, no problem. Always I can buy groupons.
    It was not possible today to buy the groupon.
    The addres and the zipcode I changed for my address in Holland I try the address in California and I used the addres from my first hotel in Canada.
    I can not open now groupon com I see 403 Forbidden.
    can you tell me how I can buy the groupon in Harrison Hot spring today.
    It is a short remining time.

    Kind regards,
    Corien Dijkhuizen from the Netherlands.

  271. I have tried to contact you at the 800 numbers listed but neither numbers work. I need to talk to someone regarding my purchase.

  272. Kindly help me I want to purchase a police motorbike how do I make payment I dont have a credit card but by cheque pls help. Do I post the cheque or deposit into ur bank account
    Kind regards. Jamie

  273. I’ve spent nearly half a day trying to get one–just one–question answered. I ‘ve never gotten a human, even when I called Corporate! I got this pathetic message, over and over: “Most of your questions can be answered by reading the FAQ’s…or by talking with a chat representative.” WHAT ABOUT THE QUESTIONS THAT CAN’T BE ANSWERED THAT WAY? Sometimes you just need a real. live. human. Real world questions aren’t like SAT tests.
    I’m learning that you can judge a business by how it treats its workers and customers. When employees get replaced by robot voices, we’re all doomed.

  274. so far I have tried in vain for a week to cancel an item and every time it says “oops, something went wrong, try again later”. As a cstomer I have only got so long to return the item, very dissaPOINTED. please HELP ASAP, thanks.

  275. I have emailed several times over the last two months. I got locked out of my account and had to start a new one. I asked for help with stopping an order that comes every two weeks. I thought I was ordering one sample. I can not find a name to make the orders stop or send them back.

    I ordered a hello cupcake voucher and it disappeared on me. I was ordering daily from group on but since I did not get help I have stopped ordering. I need to return the 20 boxes that will not stop coming and also find out why vouchers disappear. Please do not say you will help me again and not respond. I do not even want to go to the mail box because of all the boxes.

  276. My account hasn’t been credited for the cookie order I placed on February 14, 2016. It was a gift and I was unable to pull up the voucher to redeem it.

    Also my account is showing that the order for Pro Flowers has been redeemed, it has not. That was to have been credited to my account also. I would appreciate an update immediately!!!!

    Sincerely,
    Jean Ballard

  277. I have purchased A LOT from GROUPON and have been basically pleased with most if not all of my purchases. However, I purchased a Car Care package. When I went to the place, it was so dirty and the people working there did not speak very good English. When I asked where they did the repairs, the guy pointed to the back of the building. When I told him I would need synthetic oil, he gets on the phone and calls someone. He then hands the phone to me and says she speaks English. When I tell the lady on the phone what I need, she informs me there will be an additional charge. After seeing the business, I was not about to use this company. I know Groupon has the three-day cancellation, but on orders like this that don’t expire for months, sometimes you’re not ready to use it immediately when you purchase it. I would like to get my $39.00 back, but from all the negative reviews I’ve read, I don’t think I’ll get it back.

    This has definitely made me think twice before I order again from Groupon. My business might have to go elsewhere!!!

  278. I purchased 3 coupons for Sunrise airport parking in Ontario, Ca via my credits with groupon of $10.00. when I tryed using them I was informed that i could use only 1 had to pay $17. I payed $4 and used my credits please credit my account back to $10. Thanks in advance

  279. This is in regards to item-TE-T3870-2pk. Description -2-PACK TE XL Cooling Towels. The package I received only had 1 cooling towel in the package not the 2 as stated in the advertisement…

  280. I bought 2 Groupons on Jan 15, 2016. I presented them to Active Life Chiropractic before the expiration date. Active Life Chiropractic says that they never authorized these Groupons and that they will not accept them. I would like a refund on my credit card for the amount that I paid Groupon for these. I DO NOT want a Groupon credit since it is a lot of money and I’d probably never use the credit anyway.   

    I did a live chat earlier today, as well as speak to someone from Groupon on the phone. Neither one resolved my problem.  

    The Groupon states: Did you forget to use this? Never fear! You can still redeem your Groupon at Active Life Chiropractic for the $90.00 you paid, (I paid $180 for 2) from now to eternity. All other terms still apply.

    I am VERY disappointed in Groupon!! Regardless of the outcome, I am done with Groupon forever. Awful, Awful!

  281. groupon was paid for service fromQuabbin Power Power Wash to clean my gutters na few weeks ago.
    I waited all afternoon and they never kept their appointment. Called them to reschedule and never heard ffrom them again.

  282. To whom it may concern,
    I had spoken to one of your agents about a credit that I had not received yet.
    That very day my statements came in the mail and showed that you had refunded my account. You had sent me the wrong item and were not willing to exchange it for the one I had ordered. Instead you credited my account where I would’ve preferred to receive the right order.
    My order # was ID LG-5FF9-CJHL-5MNJ-3LTL

  283. I need a wireless camera that can send a signal to my truck dashboard and can be mounted on the back of my Travel Trailer so I can see what is behind me while driving.

  284. If you need assistance from customer support, the web site keep looping you thru the same Dam home page. You can’t get anywhere finding help…
    I’m dropping Groupon all together… trouble customer no-service

  285. i want to uninstall froupon!!! it sure was easier to get on, than get off. i want my account info and credit card info deleted asap!!! the service is horrible, the quality of merchandise is disappointing, as is the wait to get it. please remove my info.
    psi have taken a picof my reqest, in case i need to contact BETTER BUSINESS BUREAU

  286. HORRIBLE customer service! This was my second call on a package and I received no information, only told we are still within the delivery window. I am not calling because it wasn’t delivered, I’m calling because I can’t track it. DHL shows no information after 7/18 and the post office shows the package number doesn’t exist. I will NOT recommend Groupon to anyone!

  287. Wow, just finished skimming this article. Very amazing content you got there. Surely following your site! Thank you for everything.

    productiveguru.blogspot.com

  288. Groupon by far has the worse customer service. There were not helpful at all. Were rude, even when it was their mistake. I am so disappointed.

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