Greyhound is one of the leading bus lines in North America, servicing millions of customers with more than 3,500 destinations. The company started out as a small bus line in Minnesota just after the turn of the century. The values of the company are ingrained in the drivers as well as the support staff; enhance the customer experience. The company is committed to customers and provides several ways to reach the customer support team I the event customers have questions or concerns.Contact Info:The customer service department is available Monday through Sunday 6am to 3pm EST. The claims department is available Monday through Friday 8am to 8pm EST. Additional ways to contact the customer support department include email, traditional mail and through social media.Phone Contact NumbersScheduling information: 1-800-231-2222TY/TDD: 1-800-345-3109Customers service (Spanish): 1-800-531-5332Customer service (International): 1-214-849-8100Corporate headquarters: 1-214-849-8000Online support: 1-800-268-9000General customer support: 1-214- 849 8966Claims department: 1-214-849-6246Charter services: 1-800-454-2487Commercial services: 1-800-440-7712PackageXpress: 1-800-739-5020Mailing AddressGreyhound Lines, Inc.PO Box 660362Dallas, TX 75266Greyhound Lines, Inc.Attn: Customer ServiceP.O. Box 660691, MS 470Dallas, TX 75266-0691Official WebsiteGo to the official Greyhound website http://www.greyhound.com/ in order to purchase tickets, locate information relating to your destination city, sign up for the rewards program as well as find deals and promotions designed to save the customer money. Customers can also book hotels and vacation packages. Customer Service Email Customers wanting to send email correspondence to the customer service team will need to use the following email address firstname.lastname@example.org or the customer feedback form http://www.greyhound.com/en/CustomerAssistanceRequest.aspx. We sent a message asking who the point of contact is for customers traveling with special needs. We found customers can contact Greyhound on the Facebook page https://www.facebook.com/GreyhoundBus?ref=ts&fref=ts or the Twitter page https://twitter.com/GreyhoundBus. Our ExperienceWe contacted the customer service department with a common question, who is the point of contact after the customer service department closes for the day. After waiting through the automated system for approximately 4 minutes, we connected with a live agent. The agent was polite and willing to answer our concerns. The representative explained the company does not have an after-hours call center. The company recommends call as soon as the company opens for business the following day. Although we would have liked to have seen the customer service department open 24/7, we feel the response can help customers just like you. Did you have a different take on the customer service department? Let us know in the comment section below.Click here to leave a comment about your customer service experience.
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