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Contact Green Dot Customer Service

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Contact Green Dot Customer Service

Contacting Green Dot Customer Service Center

Green Dot is an alternative to traditional credit and debit cards. The cards are reloadable at Green Dot retailers, online and via bank transfer. There are various Green Dot cards to choose from, including prepaid Mastercard, online shopping card and prepaid student card. There are fees associated with the Green Dot card. Fees may include:

  • Monthly Maintenance Charge
  • Reload Fee
  • ATM Fee
  • Balance Inquiry Fee
  • Card Replacement Fee

There are two fee schedules available for cards purchased at Financial Service Centers. One fee schedule charges customers a $0.75 fee every time the card is used and the other charges a monthly maintenance fee for unlimited purchases.

Contact Info:

Phone Contact Numbers

Green Dot customer service offers a detailed FAQs section and online customer support, but in cases where only phone support will do, customers can call Green Dot customer service for assistance. There are no customer service hours listed on the Contact Us page.

  • Customer Service: 1-866-795-7597

Mailing Address

Customers have the option of writing directly to Green Dot customer service or to the corporate office. Use the post office box to reach customer service and the physical address to reach the corporate office.

Green Dot CorporationAttn: Customer ServiceP.O. Box 1187Monrovia, CA 91017

Or

Green Dot Corporation3465 E. Foothill Blvd. Pasadena, CA 91107

Official Website

The Green Dot website can help customers order a card for the first time, add money to an existing Green Dot account or contact the Green Dot customer service team. You can visit the official website at https://www.greendot.com.

Customer Service Email

From the Contact Us page on the Green Dot customer service website, customers can choose from three questions to open an Email form. The three links are for Product Questions, Card Assistance and Website Assistance.

Our Experience

We called Green Dot customer service, but we did not have much luck reaching a customer service representative. The system is friendly enough with a long introductory message before the caller is asked to select from a list of options. We chose to press 5 for customer support, but the automated system would not allow us to pass this point without entering a 16-digit Green Dot card number and zip code or a social security number associated with a Green Dot account. We called back a second time and tried to press 0 to reach a customer service agent, but the system disconnected the call.

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13 Comments on “Contact Green Dot Customer Service
  1. when I call the 800 number it ask question with options that have nothing to do with salving the problem and then hangs up on me I have tried several ways to contact you

    • I totally sympathize! This card has been the gift from hell, next year I’m going to tell my friend if you don’t like me just tell me instead of trying to punish me with bs gift cards!!

  2. There is a girl on Facebook scaming people. She says that she is an employee of green dot. Who do I report her too her name on Facebook is Tati Washington.

  3. i can not that this card or people are so
    insentive to you and dont give the full information
    i plan on [ursueing this and have some policy changed
    i had some one take my card and use it at a motel
    so i called this card and told them it was unauthorized
    the comprised my card and i need my phone bill paid
    cause i am eldderly disable and fall a lot i asked them to
    uncomprise it so i can pay my phone bill they kept saying i am sorry and they cannot reverse the action well if they cant reverse there is something wrong with this businness all they care about is the money i will b looking for a different way to pay my bills this company is the worse for people to talk to

  4. I need to speak to a human being who can help me, not a machine that will hang up on me because it doesn’t have the options i need

  5. This is NOT a user friendly service! I attempted to register card online, which gave me an error message several times. There is no way to resolve this online so I called the customer service number provided. Then I get a series of automated options that still do not provide for an option to resolve the matter. I just want to speak to a PERSON, so I can resolve the issue or have my questions answered, or have access to the money on the CARD!!!!!!

  6. your company sucks! I bought 1 money pak for 105.00 # 61847547624343 plus a charge of 4.95 to buy card on july 8th 2014 also another money pak card #25923519731338 145.00 pluse 4.95 for card! I got scammed! I tried to call green dot 2 TIMES,THEY ANSWERED AND HUNG UP ON ME!ALL I WANTED TO DO IS TRACK DOWN FROM YOU WAS WHO I PAID IT TOO!I CANNOT FIND MY PAPER WITH MY INFO!SEEMS LIKE YOU PROTECT THEIVES! LET ME TELL YOU THE NEXT PLACE I TALK TO IS ATTORNEY GENERAL! YOU WOULD BE AN ACOMPLIST! I WANT MY MONEY BACK!I NEED TO KNOW WHERE THOS CARDS WERE SENT TOO!ALSO PHONE NUMBER!I AM SICK OF THEM BEING PROTECTED BY YOU! BOTH OF YOU ARE THEIVES! I AM AN INVALID AND MENTAL HEALTH PATIENT! I COULD NOT THEN NOR NOW AFFORD IT!WHY DOES GREEN DOT PROTECT THE THEIVES? I HAVE A NEWS CHANNEL TO TAKE MY STORY TO AND I WILL EMBARASS THE HELL OUT OF YOU! ALL I WANT IS MY MONEY BACK,PLUST COST FOR 2 CARDS AT 4.95 I WILL TAKE OUT LAWERS AND MAKE SURE THEY KNOW YOU PROTECT THE THEIVES! I WANT AN ANSWER ASAP OR I GO TO STEP #2

  7. I got card to use at machine zone and when i try and use it says high risk I just used it two days before, When money is gone off card I want to cancel This is joke

  8. anybody who states they can only be paid by a green dot card is probably a fraud. Scams attached to this card are increasing every day. Ask my poor 90 year old father who just got taken for $5000.oo. lesson learned as now he is told by the police that the money goes out of country and is not recoverable. Do ;Not use these cards..use money order,bank draft, western union but never listen to anyone on the phone who says only green dot cards accepted….If you do what they ask, even though they sound so legit you kiss your money goodbye to a scam. someone at green dot should put together some tighter security features so as not to cater to the criminals and low lives of this crooked world….

  9. I cannot activate my card. It keeps telling me to try again in ten minutes It doesnot work, I purchased this card a week ago and still will not work. I have called the phone numbers and it ask for yor card number and when i put it in it says not an acive card and there is no customer service to talk. I am very upset as I lost money that I can’t use.

  10. My green dot card has been blocked I have a $190 on i can’t spend till possibly nov 1 it’s October 23 and all the trouble to find that out do not buy green dot they will never get another cent from me take my advice paypal is better

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