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Contact Green Dot Customer Service

Contact Green Dot Customer Service

Contacting Green Dot Customer Service Center

Green Dot is an alternative to traditional credit and debit cards. The cards are reloadable at Green Dot retailers, online and via bank transfer. There are various Green Dot cards to choose from, including prepaid Mastercard, online shopping card and prepaid student card. There are fees associated with the Green Dot card. Fees may include:

  • Monthly Maintenance Charge
  • Reload Fee
  • ATM Fee
  • Balance Inquiry Fee
  • Card Replacement Fee

There are two fee schedules available for cards purchased at Financial Service Centers. One fee schedule charges customers a $0.75 fee every time the card is used and the other charges a monthly maintenance fee for unlimited purchases.

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Contact Info:

Phone Contact Numbers

Green Dot customer service offers a detailed FAQs section and online customer support, but in cases where only phone support will do, customers can call Green Dot customer service for assistance. There are no customer service hours listed on the Contact Us page.

  • Customer Service: 1-866-795-7597

Mailing Address

Customers have the option of writing directly to Green Dot customer service or to the corporate office. Use the post office box to reach customer service and the physical address to reach the corporate office.

Green Dot CorporationAttn: Customer ServiceP.O. Box 1187Monrovia, CA 91017

Or

Green Dot Corporation3465 E. Foothill Blvd. Pasadena, CA 91107

Official Website

The Green Dot website can help customers order a card for the first time, add money to an existing Green Dot account or contact the Green Dot customer service team. You can visit the official website at https://www.greendot.com.

Customer Service Email

From the Contact Us page on the Green Dot customer service website, customers can choose from three questions to open an Email form. The three links are for Product Questions, Card Assistance and Website Assistance.

Our Experience

We called Green Dot customer service, but we did not have much luck reaching a customer service representative. The system is friendly enough with a long introductory message before the caller is asked to select from a list of options. We chose to press 5 for customer support, but the automated system would not allow us to pass this point without entering a 16-digit Green Dot card number and zip code or a social security number associated with a Green Dot account. We called back a second time and tried to press 0 to reach a customer service agent, but the system disconnected the call.

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Rating: 1.0/5 (13 votes cast)
Contact Green Dot Customer Service, 1.0 out of 5 based on 13 ratings
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48 Comments on “Contact Green Dot Customer Service
  1. when I call the 800 number it ask question with options that have nothing to do with salving the problem and then hangs up on me I have tried several ways to contact you

    • I totally sympathize! This card has been the gift from hell, next year I’m going to tell my friend if you don’t like me just tell me instead of trying to punish me with bs gift cards!!

  2. There is a girl on Facebook scaming people. She says that she is an employee of green dot. Who do I report her too her name on Facebook is Tati Washington.

  3. i can not that this card or people are so
    insentive to you and dont give the full information
    i plan on [ursueing this and have some policy changed
    i had some one take my card and use it at a motel
    so i called this card and told them it was unauthorized
    the comprised my card and i need my phone bill paid
    cause i am eldderly disable and fall a lot i asked them to
    uncomprise it so i can pay my phone bill they kept saying i am sorry and they cannot reverse the action well if they cant reverse there is something wrong with this businness all they care about is the money i will b looking for a different way to pay my bills this company is the worse for people to talk to

  4. I need to speak to a human being who can help me, not a machine that will hang up on me because it doesn’t have the options i need

  5. This is NOT a user friendly service! I attempted to register card online, which gave me an error message several times. There is no way to resolve this online so I called the customer service number provided. Then I get a series of automated options that still do not provide for an option to resolve the matter. I just want to speak to a PERSON, so I can resolve the issue or have my questions answered, or have access to the money on the CARD!!!!!!

    • I just bought this stupid card last night and it has been nothing but a constant headache. I tried to register it last night online and it kept coming back saying that it was an invalid card number and security pin. what the heck, also tried calling them and then was told that I had tried to many times to try back in 24hrs, so tried again and am getting the same. That’s $60 gone if I don’t get the issue fixed, this place is nothing but a scam, I have filed a complaint and have sent an email regarding my issues, I am not backing down, I want my money back or it to be fixed to where I can register my card and be able to use it for what it was bought for. I recommend to any one that do not go with greendot.. they are a joke

  6. your company sucks! I bought 1 money pak for 105.00 # 61847547624343 plus a charge of 4.95 to buy card on july 8th 2014 also another money pak card #25923519731338 145.00 pluse 4.95 for card! I got scammed! I tried to call green dot 2 TIMES,THEY ANSWERED AND HUNG UP ON ME!ALL I WANTED TO DO IS TRACK DOWN FROM YOU WAS WHO I PAID IT TOO!I CANNOT FIND MY PAPER WITH MY INFO!SEEMS LIKE YOU PROTECT THEIVES! LET ME TELL YOU THE NEXT PLACE I TALK TO IS ATTORNEY GENERAL! YOU WOULD BE AN ACOMPLIST! I WANT MY MONEY BACK!I NEED TO KNOW WHERE THOS CARDS WERE SENT TOO!ALSO PHONE NUMBER!I AM SICK OF THEM BEING PROTECTED BY YOU! BOTH OF YOU ARE THEIVES! I AM AN INVALID AND MENTAL HEALTH PATIENT! I COULD NOT THEN NOR NOW AFFORD IT!WHY DOES GREEN DOT PROTECT THE THEIVES? I HAVE A NEWS CHANNEL TO TAKE MY STORY TO AND I WILL EMBARASS THE HELL OUT OF YOU! ALL I WANT IS MY MONEY BACK,PLUST COST FOR 2 CARDS AT 4.95 I WILL TAKE OUT LAWERS AND MAKE SURE THEY KNOW YOU PROTECT THE THEIVES! I WANT AN ANSWER ASAP OR I GO TO STEP #2

  7. I got card to use at machine zone and when i try and use it says high risk I just used it two days before, When money is gone off card I want to cancel This is joke

  8. anybody who states they can only be paid by a green dot card is probably a fraud. Scams attached to this card are increasing every day. Ask my poor 90 year old father who just got taken for $5000.oo. lesson learned as now he is told by the police that the money goes out of country and is not recoverable. Do ;Not use these cards..use money order,bank draft, western union but never listen to anyone on the phone who says only green dot cards accepted….If you do what they ask, even though they sound so legit you kiss your money goodbye to a scam. someone at green dot should put together some tighter security features so as not to cater to the criminals and low lives of this crooked world….

  9. I cannot activate my card. It keeps telling me to try again in ten minutes It doesnot work, I purchased this card a week ago and still will not work. I have called the phone numbers and it ask for yor card number and when i put it in it says not an acive card and there is no customer service to talk. I am very upset as I lost money that I can’t use.

  10. My green dot card has been blocked I have a $190 on i can’t spend till possibly nov 1 it’s October 23 and all the trouble to find that out do not buy green dot they will never get another cent from me take my advice paypal is better

  11. This card sux, It hasn’t worked since purch. 2 months ago. I can get anything done thru the automated service and responding email said it worked but it doesn’t, when entering ss # it told me that it was wrong and then last 4 #s on card were wrong and its taking money away every month. I WANT A REFUND !!! IN FULL OF $160.00

  12. This is the worst agency I have ever had the experience of dealing with they have no ethics. Currently have a report into the better business bureau, and a attorney looking at legal charges. They keep peoples money basically are theifs. Never have seen a company who is not regulated by no-one.

  13. This company is a bunch of crooks I attempted to load $999.00 on a card at a local merchant I received a receipt saying all was well the money never got the money in my account and cannot speak with a human at green dot. The merchant has been getting an earful from me the people at cardholder services says the money goes back to green dot when the load was rejected. I had $1000.00 when I walked in and thought I had loaded it to a card so I could pay bills. one week later all I have nothing but countless hours of being pissed of and bill collectors wanting to be paid. GREEN DOT SUCKS!!!!!!!!!!!!!!!!!

  14. I sent information in regarding a money pack card I loaded on a family member’s card. The recording said it was loaded but it don’t show available on the card. I never got an email or any kind of response. Could I please get a response on what.s going on.

  15. I have quite a few disputeable “transactions” on my card n nobody will answer the phone or get back to me!!! Omg
    Post this on facebook
    Uncalled for!!!

  16. i have had this problem since 8/2009. i used to load large amount up to 1K and i when i went to use it again, i had left a balance of 334$ and found out it was gone. i tried calling them and the life o me i coildn’t get anyone to help.i called the monrovia office and send certified mail only to get a recording n no returned certified card back. Caled trking # and it was received by someone in the greendot office, but i never got a response. Now, under unclaimed propertythe same tactic. I send necessary id and driver’s lincense info n i never got anything back. RIPOFFS!!!!!

  17. I need to speak to someone about my prepaid vista card. I received two cards in the mail. One of them is activated, but the other one is not activated. What should I do with the second card.

  18. Do not purchase a Wal-Mart money green dot money card rather it be Visa or MasterCard it’s a complete joke!!!!! No one is going to truly help you and they put their dirty work on the foreigners in which they are liars and seem to know nothing but in their hearts they are so true about all of your transaction!!!. Green dot is holding my money hostage or no reason at all. I called my Insurance Company to see if they got paid and they said yes there’s no pending transaction at all, but yet they telling me that it is :/ Hogwash I just want my money that’s it!!!! They don’t have a right to do that to none of us!!!!!! There’s no real live person to talk to I’m suing!!!!!!!

  19. I recently got the card got money deposited, then the very next day, after payday, some one used my card in stores I don’t even go to and on top of that it was in another state.!!!. I’m wondering if this card really have on top security. I’m disappointed that it all happened all within a couple days. I would hope that they keep their word and re inverse my funds to my new card, if I don’t look in on another bank. UGGHHH… People are so sick and stupid if hacking..

  20. Horrible, Like everyone else says about this Green Dot Card. Tried wiring money to a friends account, and it gets rejected and returned. Don’t know if I should use the first 16 digits of the 17 digit account number or the full 16 digits on the physical card after putting in the ABA 9 digit number?
    No human is reachable to speak. Horrible experience !!!!

  21. biggest ripoff ever…can’t ever get ahold of anybody to get my money back…$2500 of my hard earned money gone..if I could see these people in person I would kick their ass

  22. I purchased a $250 Visa Prepaid card today and it is not one that can be used Internationally. Could you please change this over to another card so I can use it?
    My Broker in NY is waiting for an answer; please answer ASAP.

    Thank you,
    Patricia Booth

  23. I put my little Boys Christmas Money on this card now it says the cards invalid and the store says there is nothing we can do so my son gets nothing for Christmas, this is crap, its bad enough he lost his father now he doesn’t get Christmas

  24. Awful, can.t ever get a person on the phone. There is no # u can use to reach a human. If u r lucky enough to get a live person 1, 9 out 10x.s they don’t speak a English u can understand.2, they can’t answer the question that you’ve gone through all BS & frustration u went through to get to to not have an answer or 3 they tell u to hold on & they flippin hang up on u. So I guess us as customers r here for them to !*?*

  25. c, I even clicked on ” for # to customer service” & it doesn’t give u a # it sends u to another site, NO NUMBER! I don’t know why i’m shocked.

  26. Who in there right mind runs a business like this, cannot talk to an actual person I’m preparing to take legal action. You will be hearing from my lawyer and from all these comments my case wont be hard to win better not delete them that’s evidence now

    • This Green Dot seems to be a scam!!! I’ve been trying to get a complete refund and my money has been stolen twice and I can’t get anyone on the phone at the customer service numbers. I was sent a check for the incorrect amount and now I don’t know what else to do. Should I contact my local t.v. news station or go on social media with my concerns??? I’m wondering if anyone will contact me on this web site……I will warn everyone not to use Green Dot! PLEASE if you value your money! Take your money and your business some where else!!!!!!!

  27. Hi, Ihaven’t the social security but my passeport and visa. how can I activate my mastercard. Please help me.

    Claudio Mutchaila.

  28. i’m going to contact the ceo’s at wal-mart, then call the better business, and then my lawyer. and if it take’s what you owe me and more i’m going to pay my lawyer! plus put it all over the internet.and i will mention the wal-mart inc.i’v done everything greendot wanted in order to get a refund. and nothing as of yet.so the ball is going to roll come friday. i dont have to work so i’l have all day to start makeing all my contact’s so get ready greendot. i have my unused card’s, my recipts, date’s i called you, both time’s, plus my phone record’s. all of that is what the judge like’s to see.so look out come friday ASS HOLE’S.

  29. I bought a visa card 300.00 couldn’t use it ended up l;oozing the card, called greendot reported I lost card this was 3 weeks ago, I’m still waiting for my permanent card in the mail. I’m thinking that maybe greendot doesn’t have my correct address..please private message me …ive tried call the customer hotliune with no success..cant get a human on any line ther on;line trip is just as inaffective ,,,I need my money now ,,

  30. Got my taxes back and normally people make LARGE purchases at this time i.e. new cars, pay off bills, refurbish homes etc. So GREEN DOT, with out notifying me, took it upon themselves to block my card and reissue me another one due to “suspicious activity”. Now I have to wait up to 2 weeks for a replacement card or pay Walmart $15. bucks to expedite me a new card. That’s not cool. They could have called me to ask me if I made the purchases or authorized the transactions but they don’t! As soon as I get my new card I’m taking all of my money out and transferring to a different bank!

  31. I just bought a green dot card and put 20$ on it, when I called to activate my card it said invalid number when I entered them and my card dont work.

  32. GREEN DOT is a SCAM!!!!!!! I actually purchased this card by accident, trying to send my grandson money for Christmas. He is only 13 and can’t register it so I had to. I requested a refund and they have ducked me outta my money! Nobody will answer any of the numbers so now what? How can we in a free United States allow companies to come in and steal from us? I guess this is how the rich STAY rich! Steve Harvey represents GreenDot, so I guess he must be proud as hell! GREEN DOT is a scam…and they are a company under WALMART???? Wow who knew! They picked the wrong one to screw over. I have two things most people don’t, time and a computer!!! If nobody contacts me about how to get my money back, get used to seeing this name cause GREEN DOT will be my new full time job! I WILL get my money back one way or the other. From here I’ll go to social media. They have only 24 hrs before I take it there. GREEN DOT, STEVE HARVEY, and WALMART! ****SCAMS****

  33. this is a place where you will get robbed blind. I put 100.00 dollars in a card after that I tried to activate my card they started asking for ss # and more personal information I then asked for my money back, they said they would return it within
    sixteen days. After that I haven’t been able to get a hold of no body at green dot other then the recording. The reason that I was trying get a card so I would not have to use my bank card on line. And for my one hundred dollars I am still waiting to receive it, up to date is 23 days.

  34. I HAVE BEEN TRYING TO SPEAK TO A GREEN DOT REPRESENTATIVE FOR FOUR DAYS CAN’T GET IN CONTACT WITH ANYONE THE PHONE KEEPS DISCONNECTING THIS SUCKS I NEED MY MONEY I’M TRYING TO DISPUTE A CLAIM AND I’M NOT GETTING ANYWHERE THIS MAKES NO SENSE

  35. The ratings options should include NEGATIVE NUMBERS! Seriously?!?! You should not be operating ANY kind of business. PERIOD! I have been stuck with a UNREGISTERABLE gift card, with no hope of assistance from your, uh, Customer Service. (?) Is that what YOU call it? Good luck trying to speak with a human being. Invalid number?? I didn’t print it on the card!
    BUY GIFT CARDS ANY WHERE BUT GREENDOT.COM Stay away, save your money, your time and your sanity!

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