Contacting Graco Customer Service Center
Graco is one of the premier manufactures of baby products in the United States, if not the world. The company has humble beginnings in Philadelphia as a fabrication company, but soon moved in a different direction to create baby products. The company is the pioneer of the baby swing and the portable play yard, known as a Pack and Play.
Throughout the past several years, Graco has been involved in product recall due to hazards. This calls attention to the need for an excellent customer support system, which Graco prides itself in having on a daily basis.
Click here to leave a comment about your customer service experience.Contact Info:
Phone Contact Numbers
The customer service department is open Monday through Friday 8am to 5pm EST.
- Customer service department: 1-800-345-4109
- Customer service department (Canada): 1-800-667-8184
Mailing Address
Graco Children’s Products Inc.Attn: Consumer Services 150 Oaklands Boulevard Exton, PA 19341
Elfe Juvenile Products5171 ThimensSt Laurent, QC H4R 3C6Canada
Official Website
Customers visiting the official Graco website http://www.gracobaby.com/Pages/Home.aspx have the ability to browse the newest products, find a local Graco store or an affiliate, register a product or locate information relating to your current product. The company provides a wealth of knowledge relating to products on the Graco FAQs. An added value is the inclusion of all of the recall notices from the company.
Customer Service Email
Graco does not have a dedicated email address; instead, the company has a customer contact form https://secure.gracobaby.com/ContactUs/pages/ContactUs.aspx?page=ContactUs. Customers can send questions and concerns relating to products or general inquiries. Considering the company displayed the hours of the customer service department, we asked what a customer should do in the event they have a concern after hours. The website stated the customer service team should respond within 72 hours after receiving our message.
Although we cannot attest to the response time, customer can attempt to contact the customer support team on the Twitter page or the Facebook page.
Our Experience
We feel as if Graco takes the needs of the customers and places them first. We called, expecting a long wait; to our surprise, we were speaking with a customer service representative within 90 seconds. The question revolved around retuning items associated with a recall which is out of warranty. The agent explained we could return the item to the place of purchase or return the item according the instructions on the recall notice.
Considering recalls are serious business, we were pleased with the level of communication from the support team. What was your level of service from the Graco customer service team? Good, bad or horrendous? Share your experiences with us in the comment section.
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I love the nautilus 3in1 booster car seat but the buckle in the crotch area is to far back. It would be nice if it was designed forward more. I feel its to far back.
I purchased a beautiful crib carrying the Graco name, waited 3 weeks for delivery and when I received it there was no hardware to put it together. When I contacted Graco in an attempt to obtain hardware to do this, the customer service agent, after a lengthy conversation, laughed at me and this problem which in turn infuriated me. Quite frankly, I have 2 children, 6 grandchildren and 5 great grandchildren. I have purchased numerous Graco products over the years and quite frankly this was a surprise gift for a grandchild and was being put together while she worked as a surprise. I DID NOT feel that laughing at someone and making fun of them was an appropriate response to someone trying to obtain parts to put together this crib and dressing table. I waited to days for a reply and still have received no response. Will I be purchasing any other Graco items or be referring their products to friends and family ?????
I have tried to contact Graco replacement parts for three days and have been put on hold for a long period of time without talking to a human! No matter what time of day I call, I get put on hold and no one evers answers the phone!!! I need help with this problem.
I think that I wont buy graco product no more you call they dont answer they are busy call the next day they are in meeting.not happy at all I got a swing and it does not work right the motor sound and jerk the baby.use it 2 months look up on Walmart comment nothing but bad are there