Contacting GoPhone Customer Service Center
GoPhone is a prepaid cell phone plan offered by AT&T Wireless. Phones and plans can be purchased in retail stores or online. There is no contract or credit check associated with GoPhone service, but there are hiccups in service, connectivity and phone use and that’s where customer service comes into the picture. It does not matter whether you purchase your GoPhone from AT&T or a retail location; the customer service contact information is the same.
Phone Contact Numbers
When looking for a GoPhone customer service email, we managed to find a complete list of GoPhone customer service phone numbers. Calling AT&T may seem like the best idea, but AT&T is a huge company that offers dedicated customer service for wireless services like GoPhone. Some GoPhone agents are the same agents that handle all wireless customer service for AT&T.
- GoPhone Customer Service: 1-800-901-9878
GoPhone customer service is available from 7 AM to 10 PM Monday to Friday and 9 AM to 7 PM Saturday and Sunday. Hours are local.
If you need additional service you can contact general AT&T customer service at one of the following numbers. These team members may have answers to phone specific wireless questions and other issues.
- New Wireless Service: 1-888-333-6651
- Tech Support/Customer Service: 1-800-331-0500
- Billing: 1-800-331-0500
- International Customer Service: 1-800-335-4685
- Overseas Callers: 1-916-843-4685
- Transfer Your Number: 1-866-895-1097
- Check Your Order: 1-877-782-8870
While you won’t need a mailing address for sending payments when you own a GoPhone, you may want to contact corporate about customer service or product/service quality. You can write to:
AT&T Corporate Attn: GoPhone Customer Service32 Avenue of the AmericasNew York, NY 10013
The official website for AT&T, the business behind GoPhone customer service, is located at http://www.att.com, but this site is for all AT&T products and services, not just GoPhones. The GoPhone customer service site is available at http://www.att.com/esupport/main.jsp?cv=821, which is actually the eSupport portion of the AT&T site. You can learn how to set-up your GoPhone, read about the service and features provided by your prepaid plan and access GoPhone customer service. Some service features may require registering a free account online and connecting that account with your GoPhone.
Customer Service Email
Accessing an email form for GoPhone customer service can be a bit time consuming. AT&T offers a FAQs section with answers to commonly asked questions. The idea is to help customers with common problems before they reach out to an agent, but it can be confusing and frustrating when all you want to do is send an email for a simple resolution. The GoPhone eSupport page is located at hhttps://www.att.com/olam/passthroughAction.myworld?actionType=techttp://www.att.com/econtactus/. Depending on the choices you make on this page you could be provided with a GoPhone customer service email address. We were unable to find an email address, but we did find the following:
- Live Chat: https://www.att.com/olam/passthroughAction.myworld?actionType=tech
- Facebook: https://www.facebook.com/ATT
- Twitter: http://twitter.com/att
Considering GoPhone is a part of AT&T, we expect the customer service department to be exceptional. We called and connected immediately. We asked the customer service agent if current AT&T customers could take their SIM card out of a contract phone and put into a GoPhone.
The agent explained this is possible, but if customers take a SIM card out of a traditional phone and place it into a smartphone, they will need to contact AT&T to update a data plan. The customer service team provided a wealth of information. Care to share your experiences? Comment in the section below.