Contacting Google Play Customer Service Center
Google Play is the media service for Android devices designed to compete with iTunes. Customers can purchase and download media to their devices. In the event customers have questions or concerns with the service, you can connect with the customer service department by phone, email, traditional mail and through social media.
Phone Contact Numbers
You won’t find a phone number for Google Play customer service, but you can have an agent call you back if you request contact.
- Google Play Phone Number: http://support.google.com/googleplay/bin/request.py?contact_type=contact_policy
If you have issues with a Google Play device call the support team 24/7.
- Device Support: 1-855-836-3987
Google CorporateAttn: Google Play Customer Service1600 Amphitheatre PkwyMountain View, CA 94043
When you visit the official Google Play website https://play.google.com/store you have to ability to customize your experience based upon you Android device. Once you sign into your Google account, all of the features change to “My”. You have the ability to search and purchase music, books, magazines, movies and television shows. Customers can download the application or purchases products on the website and download to the appropriate device.
When we research the availability of Goggle Play in the social media world, we only ran across the service on Facebook. We have to note, there was little to no interaction on the page which make us believe this is the not the official Google Play Facebook page.
Customer Service Email
When a company offers several email address, this can be both good and bad. In this case, this is great. You will have the confidence that your message will reach the correct department and not have the potential of being lost. In order to test the response times, we sent a message to each of the email addresses. Our messages concentrated on the hours of operation. In particular we wanted to know if the various categories had different operational times. As of now, we have not received a response.
- Android Apps: http://support.google.com/googleplay/bin/static.py?page=ts.cs&ts=2520903
- Books: http://support.google.com/googleplay/bin/static.py?page=ts.cs&ts=2481847
- Magazines: http://support.google.com/googleplay/bin/static.py?hl=en&page=ts.cs&ts=2646635
- Movies/TV: http://support.google.com/googleplay/bin/static.py?page=ts.cs&ts=2483999
- Music: http://support.google.com/googleplay/bin/static.py?hl=en&page=ts.cs&ts=2481849
One would think a company the size of Goggle would have a way to connect with a customer service agent for one of the company’s more popular departments. Not every customer has the time to wait for a call back or wait for an email response. This is the downside of Google Play. Customers cannot reach a live agent to receive real-time problem solving. We wanted to know why, so we called and left a message for a call back. The agent took four (4) hours to return our call. Can we say unacceptable? We asked several questions relating to refunds for no operational applications. The agent explained the process customers must follow in order to secure a refund. We love Google, but attempting to reach Google Play leaves us a bit empty. Did you have a better experience contacting the customer service department? We would love for you to share your thoughts and experiences with us below.