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Contact Google Play Customer Service

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Contacting Google Play Customer Service Center

Google Play is the media service for Android devices designed to compete with iTunes. Customers can purchase and download media to their devices. In the event customers have questions or concerns with the service, you can connect with the customer service department by phone, email, traditional mail and through social media.

Contact Info:

Phone Contact Numbers

You won’t find a phone number for Google Play customer service, but you can have an agent call you back if you request contact.

If you have issues with a Google Play device call the support team 24/7.

  • Device Support: 1-855-836-3987

Mailing Address

Google CorporateAttn: Google Play Customer Service1600 Amphitheatre PkwyMountain View, CA 94043

Official Website

When you visit the official Google Play website https://play.google.com/store you have to ability to customize your experience based upon you Android device. Once you sign into your Google account, all of the features change to “My”. You have the ability to search and purchase music, books, magazines, movies and television shows. Customers can download the application or purchases products on the website and download to the appropriate device.

Social Media

When we research the availability of Goggle Play in the social media world, we only ran across the service on Facebook. We have to note, there was little to no interaction on the page which make us believe this is the not the official Google Play Facebook page.

Customer Service Email

When a company offers several email address, this can be both good and bad. In this case, this is great. You will have the confidence that your message will reach the correct department and not have the potential of being lost. In order to test the response times, we sent a message to each of the email addresses. Our messages concentrated on the hours of operation. In particular we wanted to know if the various categories had different operational times. As of now, we have not received a response.

Our Experience

One would think a company the size of Goggle would have a way to connect with a customer service agent for one of the company’s more popular departments. Not every customer has the time to wait for a call back or wait for an email response. This is the downside of Google Play. Customers cannot reach a live agent to receive real-time problem solving. We wanted to know why, so we called and left a message for a call back. The agent took four (4) hours to return our call. Can we say unacceptable? We asked several questions relating to refunds for no operational applications. The agent explained the process customers must follow in order to secure a refund. We love Google, but attempting to reach Google Play leaves us a bit empty. Did you have a better experience contacting the customer service department? We would love for you to share your thoughts and experiences with us below.

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Rate your customer service experience:
Rating: 2.1/5 (8 votes cast)
Contact Google Play Customer Service, 2.1 out of 5 based on 8 ratings
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43 Comments on “Contact Google Play Customer Service
  1. I didn’t order this and cant use it I would like the charge be returned to me please. I can be contacted at 7708913397

  2. My google play store want let me down load games or nothing I have a good signal I have been trying for hours and I still don’t have any results so if you would can you help me

  3. I am haveing trouble with slots of fortune I have sent them emails and no response at all and I have gave them bad reviews and hopeing Google play would help and have not got nowhere. I bought a newer phone and when I download it again and to start completely over and had over 47million47 dollars and even purchased other stuff swell and they won’t reply I just want help to make it right please help and I can give my user name swell thanks john

  4. I play pocket empires online, I’ve been threaten by another player with real. lif e violence. The same player then said he having hacker look into me log. I’ve got screen shots to prove it. I contacted the support staff they don’t seem to be taking this seriously. It clear that both of those actions are against the rules . The player laughing say he donate real money to the game do they not going to do anythinthat he get special treatment because he donate.something need yo be done. I got screen shots to prove every thing I said he.plz contact me asap

  5. i had to delete my google account just to keep from getting emails from google play, the unsubscribe link didnt work, imagine that.

  6. i having problem. i cannot installing SpeechSynthesis Data
    Installer. i did but suddenly i loose them and i should install again. i tried for 4 times. what should i do??

  7. I paid $1.99 for 4, 000 coins on my talking tom app. For my daughter and it took my money but never gave me the coins…I want the coins or my money back…thanks

  8. I am not able to play Candy Crush, all of a sudden, I think it is because I have a new credit card number which I need to change with Google play store and don’t know how to do this.

  9. I’ve talked to my cell phone carrier and they say it doesn’t matter what I charge to my cell phone account. But Google play keeps saying t-mobile declined the amount. This in fact is a lie. Who are they to make that decision? I have been with t-mobile for 12 years. Google play is very hard to work with. 30 min wait when you call. Ridiculous

  10. I CANNOT ABLE TO PURCHASES IN GOOGLE PLAY STORE GAMES

    LIKE : FRONTLINE COMMANDO

    PLEASE HELP ME

    THANK YOU

  11. I put in card number to make a purchase then canceled that card and put in new one and they continued to pull money often other card so please call me or put money back on first card account

  12. I can’t open my you tube after I update they warning show that say some google play store is not supported and contact manifactor I don’t understand can u help me please how to fix it.thanks

  13. I want you to know that I’m very, very displeased that someone has been purchasing apps from Google Play Store using my Visa card, ever since our son got a tablet for Xmas.
    I would really appreciate someone contacting me with the unpublished e-mail address I provided, with a phone number I can call to speak to someone about this.

  14. I downloaded a free app of hd movies and deleted it by mistake is there a way of getting it back it dosent even show on settings and all apps please help

  15. Is there a problem with battle zombie.as it tells me there is a problem with my internet.but there is not .can u fix problem.other games conecting ok.

  16. Hi,

    I am looking for a Nexus 5 phone 16 GB unlocked with SIM options.

    Can you please tell us whether it will work in India as i am going to use the same in India only.

    Need your immediate assistance.

    Is there neared google store outlet in Virginia where we can go enquiry about the products.

    If we order through online how long it will take to delivered the product.

  17. I bought a game for my son which was £0.69 google play took £150 from me and I want my mony back. I dont know how to contact them I the uk. Am hurt so much I could just die. Why why why why cant it just be straight forward why. I cant sleep I cant eat dont have that kind of money to throw away, it was in good faith I got the game but now I feel hell

  18. The need to have contact via an email is necessary.
    Do you have an email for a customer service?

  19. Google play have ripped off over £500 from my account, apparently buying points for free play sims. I have changed my account 2 times once through switch and they are still taking money from my newest account even though it’s not linked!!! Help no phone number? No way to stop them

  20. My google play wont open I have good connections but it keeps telling me change to another wifi when I open my google play it tells me add a account or use existing one no matter wat I put it keeps telling me to change to another wifi couldnt establishe a secure connection what do I do I have no other networks around me to connct to

  21. Received a credit card bill 0ver$500 this weekend. Over 500 purchases from GOOGLE – SUPERCELL in three days! and I had not even known what supercell was before.please refund the money or otherwise I need to make a Police report.

  22. I am 53 yrs old and have breast cancer google play charged my sprint account over 700.00 for games I didn’t order.I am having a hard enough time as it is facing cancer now I am worried I will loose my sprint phone I have had an accont with sprint for 10years and worried I am going to loose it because of this I am sick and certainly don’t feel like playing games please take these charges away from me

  23. They are crooks! Their services are crap! The music is extremely limited and reflects only certain cultures, tastes, and genres. So you barely are able to listen to the song you want and when you find it you may need to pay extra money! It’s so hard to speak to someone, because they are cheap. They don’t want to have many customer representatives. It’s almost impossible to cancel their services through their website. It just sucks!

  24. I can’t download any games or apps every time I try it just says “failure to retrieve information from server(rpc:s-3).what does that mean plz help me .

  25. On Oct 3rd I had 57 unauthorized purchases posted to my account totaling over 1300.00. When I called customer service the first gentlemen said he would get it refunded. He was very helpful and documented everything and then said he would send me to google wallet to finalize my refund. Then came RICK. He said while he couldn’t confirm it wasn’t fraud “he felt I could have purchase the game upgrades and would not refund the funds. He sent me to his supervisor that told me “I could contact paypal they weren’t going to do anything for me. The worst customer service expierience I have ever had. Time to sell the android and go back to Apple.

  26. i dont have a google accnt someone is using google play store for purchases on my credit card i need a response to this email asap

  27. I have been using Google play for many years now. Today I tried to make an in app purchase and was denied and told to try again in 30 mins. I have never had an issue with purchases before. I am not a kid and I have a password set to make the purchase. I should not be denied in any way. I don’t even make purchases that often, maybe once a week… I am very unhappy with Google play. You may lose a customer a will always give a bad review about Google if this issue does not stop.

  28. I cannot find a contact number all this is really a frustrating sight ! ,all I want to do is cancel my account.

  29. there are other sites to download apps. GetJar, amazon appstore, Samsung apps, slide ME, f-droid, and appslibb. You may have to go into your setting and change it to where you can download from other sites. Good luck and don’t let Google play ruin your view on android phones.

  30. A multi billion dollar company that could learn from Amazon!
    Impossible to find out how to purchase a DIGITAL gift certificate to
    email a friend.I guess googleplay does not need the business!

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