Contacting Gold’s Gym Customer Service Center
Gold’s Gym is a fitness gym with locations all over the United States. Fitness gyms have a bad reputation for signing new customers to long-term contracts that are nearly impossible to get out of. Gym memberships are one of those spur-of-the-moment purchases consumers make at the beginning of the year or near the summer months when clothing gets smaller and bodies are revealed by bathing suits. Customer service information for Gold’s Gym customer service is available in consumer and corporate varieties.
Phone Contact Numbers
One thing you won’t find on the Gold’s Gym customer service page of the official site is a phone number to call if you need help with your account. We did find one phone number mentioned on a gym forum. If you are attempting to cancel your Gold’s Gym membership, read the cancellation details in your membership contract. You cannot cancel a membership by phone.
- Customer Service: 1-866-465-3775
There is a Gold’s Gym customer service mailing address, but only listed on the corporate side of the website. The mailing address for your letter is:
Gold’s Gym International 125 E John Carpenter Freeway Ste 1300 Irving, TX 75062
The main page of the Gold’s Gym customer service site is http://www.goldsgym.com. This is NOT where you’ll find contact information for customer service or corporate. You need to click on the Customer Care link at the top of the page for customer service or the Contact Us link at the bottom of the page for corporate.
We also found a Twitter page for Gold’s Gym that could help customers find simple answers to everyday questions. Facebook pages for the gym tend to be location-specific, so if you want to contact your local gym there may be a page you can connect with locally.
Customer Service Email
Email is clearly the best choice to contact Gold’s Gym customer service. You can choose to contact the customer care department or the corporate office. Neither option will be effective if you are looking to cancel your membership.
- Customer Care: http://www.goldsgym.com/customer/contact_us.php
- Corporate: http://www.goldsgym.com/golds/contact/
The customer service department is easy to connect with. Depending on the concern, you may have a longer than expected wait time. Our call lasted more than 10 minutes, between finding the correct department and the correct answer to satisfy our needs. When the customer service agent answered the call, we asked if customers would be charged an early termination fee if the had to break a contract due to moving.
The agent explained this situation as a yes/no type of situation. Customers will be charged is the event there is a local club and the customer chooses not to transfer their membership. No, if there is no local club in the vicinity. Take away the early confusion and the experience was what we expected. Do you have something more to add? Comment below with your thoughts and experiences.