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Contact Golds Gym Customer Service

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Contacting Gold’s Gym Customer Service Center

Gold’s Gym is a fitness gym with locations all over the United States. Fitness gyms have a bad reputation for signing new customers to long-term contracts that are nearly impossible to get out of. Gym memberships are one of those spur-of-the-moment purchases consumers make at the beginning of the year or near the summer months when clothing gets smaller and bodies are revealed by bathing suits. Customer service information for Gold’s Gym customer service is available in consumer and corporate varieties.

Contact Info:

Phone Contact Numbers

One thing you won’t find on the Gold’s Gym customer service page of the official site is a phone number to call if you need help with your account. We did find one phone number mentioned on a gym forum. If you are attempting to cancel your Gold’s Gym membership, read the cancellation details in your membership contract. You cannot cancel a membership by phone.

  • Customer Service: 1-866-465-3775

Mailing Address

There is a Gold’s Gym customer service mailing address, but only listed on the corporate side of the website. The mailing address for your letter is:

Gold’s Gym International 125 E John Carpenter Freeway Ste 1300 Irving, TX 75062

Official Website

The main page of the Gold’s Gym customer service site is http://www.goldsgym.com. This is NOT where you’ll find contact information for customer service or corporate. You need to click on the Customer Care link at the top of the page for customer service or the Contact Us link at the bottom of the page for corporate.

We also found a Twitter page for Gold’s Gym that could help customers find simple answers to everyday questions. Facebook pages for the gym tend to be location-specific, so if you want to contact your local gym there may be a page you can connect with locally.

Customer Service Email

Email is clearly the best choice to contact Gold’s Gym customer service. You can choose to contact the customer care department or the corporate office. Neither option will be effective if you are looking to cancel your membership.

Our Experience

The customer service department is easy to connect with. Depending on the concern, you may have a longer than expected wait time. Our call lasted more than 10 minutes, between finding the correct department and the correct answer to satisfy our needs. When the customer service agent answered the call, we asked if customers would be charged an early termination fee if the had to break a contract due to moving.

The agent explained this situation as a yes/no type of situation. Customers will be charged is the event there is a local club and the customer chooses not to transfer their membership. No, if there is no local club in the vicinity. Take away the early confusion and the experience was what we expected. Do you have something more to add? Comment below with your thoughts and experiences.

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Rating: 1.4/5 (22 votes cast)
Contact Golds Gym Customer Service, 1.4 out of 5 based on 22 ratings
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45 Comments on “Contact Golds Gym Customer Service
  1. I am looking for replacement parts for a silver exercise ball. Call your customer service number and it is for for gym info. Called another number listed and all they did was hang up on me as it was not the proper department. Can you please give me the right phone number.

    I tried to use your E-mail screen, but because I do not have an extension I can not post me E-mail.

  2. For the past 2 months I am trying to cancel my membership and it seams so fkn hard to do so I am very upset and satisfied with your level of service u to this point, I am in the Military and I moved to a military base where they have a 24-7 free gym. I talked to the local Golds gym in Tulsa OK and they said I have to do it online! I cant figure out how to do it one so pleas help me

    • Golds Gym recently bought out The Rush and said that they would honor all Rush memberships. My wife and I spend 6 months in Florida and 6 months in NC. In past years The Rush would allow us to suspend our membership while we were in Florida at no cost to us. When I asked Golds Gym to do the same, I was informed that they would suspend our membership while we were in Florida but it would cost both my wife and I $15.00 per month. At the current time we are only paying $19.00 per month. When I mentioned that they had stated that they would honor all Rush memberships they said that this option was not in our contract and that the Rush only did this as a courtesy to us. During my two conversations with their customer service personnel I found them to be very matter of fact with a take it or leave it. The two reps that I spoke to showed very little interest in serving the customers. I have read the reviews posted on this site and it appears that I am not the only one that has experienced this attitude.

  3. I am trying to contact customer service. I have been on hold for 30 minutes and had to hang up. I called back and was on hold for another 35 minutes. WTF????!!!!!!
    I just called back for the third time and have been on hold so far for 10 minutes.

  4. As I sit in the waiting area for the tanning associated with golds gym of Provo, UT I am fortunate enough to have the opportunity to listen to the girls who work here gossip about who they’ve been making out with recently. I have a 15 minute wait while I my boyfriend tans in the ONLY level one bed they have working;this has been the are for several weeks now. Having previously been the manager of a tanning salon in Yorba Linda, CA I’m aware of what type of maintenance issues these machines have and the turn around time it takes to get them working again, so I sit patiently, still listening to these young adults gossip like hens. When it’s finally my turn to tan in the one open bed, the bed is dirty, sweat stains still lingering on the hot plastic. In addition to this, the other “out of order” beds seem to have been used recently; why couldn’t I use it? But I keep quiet. I’m then told that the next time I want to tan, even though I pay for a VIP package through Golds, that I must pay an additional fee each month, for what no one can tell me. So I pay the extra amount ahead of time and continue to keep quiet. But as I walk out, I hear the girl behind the counter make a snide remark about my workout attire and that’s the finals straw. Between my boyfriend and I (joint income, as we live together) we pay $70+ /month to workout and tan but it seem more like we pay $70 for HORRIBLE customer service from snobby BYU girls who spend their working hours gossiping. I love golds and the atmosphere of the Orem location but I am SICK of funding these girls paychecks when they so blatantly disrespect an ignore their customers. Please PLEASE do something about this!

  5. First, every link I click to get in touch with either the customer care center or the corporate office does not work. Second, my roommates and I went to sign-up for a gym membership at Gold’s Gym in Ballston (Arlington, VA) because there was a sign out front stating “Join today for $0 enrollment. No contract, no processing fees.” We walked in, filled our our paperwork, and began discussing memberships with an employee. He mentioned the year long contract would be a $142.00 enrollment fee. Clearly puzzled, we inquired about the sign out in front of the building. His response: “Oh that is just a marketing thing we do to get you all to come in here. It isn’t true.”

    I wish I could say he was kidding, but that would be the furthest thing from the truth. Whether there is an actual law against it, or just morally unjust, there is something very wrong with that and neither myself nor my roommates will be joining this gym. Negative word of mouth spreads much faster than postitive words, and we will be sure to inform others of our extremely negative experience.

  6. I am going through financial hardship, I had golds gym put a freeze on my account. was told it would be in effect immediately and would not be charged for that month-sept. But I was charged and it was not taken off. Then I get an email saying membership fee would be billed Oct. I was assured this would not happen. Was assured freeze was in effect. I got billed -automatically taken out of account. Now I am short for my rent and not only that I am one of the government employees working but not getting paid right now so am even more financially in trouble. I really doubt the integrity of golds gym. And when indeed my membership is up I will have nothing to do with them.

  7. This is the worst gym to sign up for. after a few days with signing up with the gym i requested to drop my trainer after i did not to work with them any more because i fell a couple days later after so i said cancel. When i arrived for a light work out i got a mouthy response instead of a cancellation. I mailed my information accordingly, the gym keeps telling me they never received but they received the other member that i paid for never mine. Golds gym are thieves and im having to cancel my banking information because you guys want to keep charging me telling me you never received my information.

  8. gold’s gym hagerstown, md is a filthy dirty with broken down equipment. the gym is not female friendly. the womens area has only machines and about 10 free weights. the customer service is horrible from the fromt desk to management. chad the gym manager is extremely rude and has zero customer service skills. he cant be selling many memberships with his attitude. i cant wait until my membership ends. i will never use a golds gym again. i would not recommend this gym to anyone. hagerstown needs a nice gym.

  9. I am trying to contact customer service. I have been on hold for 30 minutes. I called back and was on hold for another 30 minutes. I just called back for the third time, it was succesful to talk with the staff after 10 minutes,however I was asked to hold again, now 10 minutes passed again.

  10. I finally got around to using my membership because I have 2 small boys and was told that it’s family time tuesday and thursday 6-9 pm in the pool. First I was told my 4 and 5 yr old can’t be in the dressing room area because they’re too old. That I was to take them to the kids dressing area which I didn’t even know existed!!! My kids are way too young to go to a dressing room alone with older kids, I still take them to the women’s restroom with me. You either need a family changing area or teach your members how to hide their butts if kids are around and they don’t want to be seen!! I’m sure they can use a rest room stall or something. Get it together Golds!!! Also, if it’s family time in the pool, get the memo out to your elderly members because they were telling me to get out of the way cause they had a bad leg and gave my kids dirty looks!!!!

  11. I have been a member of the gym for a really long time. The golds gym in new bern nc is really going down hill fin what I have come to expect of the golds gym label. I sent the following email “I am really disappointed at the direction that golds is going in. The spinning room was barely ok before now it is simply unacceptable. You have wonderful instructor but even they can’t over come that fealty trap. Very sad” and got pased along. I have repeated told them of the scalding hot water in the bathroom no action. The door to ladies gold is often left open and was ignored when repeated asked if they could put a sign up to close it. The spinning room is a glorified closet that is truly a death trap. And now they made it even smaller. The manager has been replaced at least 5 tines in the last year. along. Service and faculty are constantly being reduced. It has gotten ridiculous. Th only tithing the is still good are the ggx instructors I can assure you that me and my measly month fee will not be renewing not will I continue to recommend golds. I would really reconsider or at least investigate the facility as your franchise name is attached to it.

  12. Wow so golds gym closed by my house 6 months ago and I have still been being Charged. I have not been to a golds gym in a year. They have charged extra fee is the reason I noticed this now.

  13. I loved fitness first, then it became this Golds Gym. I immediately was heartbroken when Fitness first was no more. But, atleast the rest of you dont have to deal with the rudest “boss” what she calls herself and boss receptionist. A place with inconsistent managers but they all were really nice. Lastly, a new sales ad visor who acts like the GM and the receptionist, sales advisor threaten to cancel my membership and also would let my friend to sign up to golds untill i threaten to call corporate. Which I already have and filed complaints on both of them. Anyways I live in Maryland, this is a germantown branch which is freakishly aweful. When the previous employees complain about the gym, you know its a bad gym…..Anyways took me ABOUT 1 DAY to reach support but someone eventually answered and helped me very smoothly. just keep trying and eventually. Also i call’ed at 10am on the east. which would prob be 7am for the west. fitness first 4ever!

  14. I have been a member for about 11 years. I go to Spanish fork, Utah location. This location has not changed for the duration of those years. The use of members has quadrupled. It is so ridiculously crowded. You have to wait for machines always. My workouts are a joke because of it. The Orem location is 6 times size and gets same use. We are only location on entire south side of Utah county which continues to grow at rapid rate. Every member I talk to complains. When will you build or expand this location? If I opened my own center I could steal so much business.
    Shawn

  15. I spent 35 minutes to get the customer service on line. That was the worst customer service I have ever seen. They charged me twice when I enrolled my son!!! and I spent more than 3 hours so far to get it back!! And I don’t know how much more I should spend. I just sent them an email and attached my bank account statement.

  16. I knew this would be bad when the gym gave me this number and I have now been put on hold for 30 minutes each!!!!!! Terrible customer service….

  17. Over a one year membership, I cancel since it was hard to attend the gym because of my situation. Four months after I canceled my membership, I received an email that offered a great promotion. On the email, it did not clarify that it was for a different city from where I lived. I do not understand why they would have send me “false advertising” promo. They need to be clear in the email or simply don’t send promo emails to people who they are not going to offer the promo. This is not only unfair, but a teaser. Please be more careful with your adverting. Thank you. Please get the information correct next time so I would not waste my time with things that doesn’t apply to me. Have a great holiday.

  18. I’m feeling your pain. I just quit, not because of the gym, but because of the CUSTOMER SERVICE….TERRIBLE!

    Safer bet, the YMCA, not for the gym, for the Customer service! LOL :)

  19. This gym was overcrowded and in poor shape when it was fitness first. I cancelled my membership by phone with fitness first and now, over a year later, golds gym is still billing me for service since I cannot produce proof of my cancellation in writing. Golds gym of course can only offer my verbal promises that my cancellation is in effect, which of course is the same problem I had with Fitness First. No customer service person to speak with. All issues have to be issued in writing to the corporate office! This is 2013 and golds gym does not have a corporate customer service email or online function? Pathetic. Without any focus on the customer experience and a complete lack of online service, I would not recommend this company as a whole. Terrible.

  20. Don’t understand why the escalators at the Rockville gym located on Randolph Rd have not been working for over several weeks. It always seems like it takes this location forever to get anything fix. Said something to the front desk girl the other morning about the escalators not working and wanted to know if they are broken or is Gold Gym trying to save money on electricity but not turning them on. She said something in a low voice which I could not hear.

  21. I call your two Gold Gyms in the Spring, Texas area to get either the monthly or yearly cost in order to make a decision on wether I wanted to join or not. Your phone reps refused to give me the information wanting my namne and phonenumber first. One even went to far as to say I would have to come into a Golds Gym to find out. I altready belong to 24 hour fitness and wanted the costs to make a decision as my contract at 24 hour fitness is up this next week. How I was treated is enough to tell me that I don’t want to join Golds with this type of service.

  22. I call your two Gold Gyms in the Spring, Texas area to get either the monthly or yearly cost in order to make a decision on wether I wanted to join or not. Your phone reps refused to give me the information wanting my namne and phonenumber first. One even went to far as to say I would have to come into a Golds Gym to find out. I altready belong to 24 hour fitness and wanted the costs to make a decision as my contract at 24 hour fitness is up this next week. How I was treated is enough to tell me that I don’t want to join Golds with this type of service.

  23. Golds gym is run by bunch of frauds and losers. they will not let you easily cancel your payments even if you are on month to month contract. DONT join this gym.

  24. I joined Golds Gym 2 days ago . I went in today for my first work out . I chose this gym because they have childcare and a pool . I am a mother of 3 and my husband is deployed . I NEED the childcare for my 8 year old daughter . My other two children are old enough to work out there and need to practice year round for swimming . We went in to the facility several times before I joined . I noticed that they had childcare but that the room was never open . I have been to gyms in the past , when they had childcare it was available from 6 am to 8 pm . You had to sign your children in and they could not be in the childcare center for more that 2 hours per day and no more than 7 hours a week . You signed them in and if you went over the time you were penalized and could lose childcare privileges . I agreed to pay $88.00 per month because of the childcare . It was the first day that we came in . Once more the center was not opened . I thought nothing of it , because my older children could swim while I waited with my 8 year old . However when I asked about the childcare I was told that my 8 year old was not allowed to even use the restroom at the gym . She is only allowed in the childcare center . The childcare center opens at 9 AM . By 9am I have to be at work . It is opened in the evenings when my children all have sports and after school activities . Also I will still have to wait for a slot to open up for my child in the childcare center . I can not afford to pay $88.00 a month to a gym where I can’t even work out . I could hire a sitter but then Im still paying for childcare that I can not use . I thought that this was a serious professional gym . I don’t know a single mom that can leave work to come and workout , or that has time and money to waste . I am told that it will take 30 days for me to get a refund on my account . I am extremely displeased with this business . I have seen smaller gyms that had full time childcare and a booming business because of it . I would not recommend your business to anyone that has kids . I also would like to add that on several of my visits I saw families with children much younger than mine that were in the pool . Yet my daughter is denied the right to even walk in your bathroom ?

  25. I saw many complains about Goldy’s Gym policys about cancellation, you need to do something about because you are lossing a lot of customers. I went to Goldy’s Gym to try to cancell my agreement, because since I enroll I didnt go any single time, my job dont let me time and I m going out of town often. But Goldy’s Gym doesn’t care at all they want to still taking money even if they Know I can’t asist to the Gym, because they said I have one year agreement with them. Goldy’s Gym doesn t have a good customer service. I wont recomend to anybody Goldy’s Gym. Please help me

  26. Dear All,

    I am doing gym from last 10 years and it’s the worst experience I have in Gold gym. They are not following any Quality standard and its getting worst day by day ,The man power or trainers don’t have atticates to treat a customer. They are just behaving like a local Ruffian and threating the customer. I observe the Gym local management also dam care about quality they are looking for money only.
    Now I am fed up from there service and day to day problems, now when I asking for refund because I have availed one year service they are saying we don’t have any provision to refund just go to hell.
    Can you please help it out because as I joined the brand name of GOLD gym not the local gym.

    Regards,
    Gaurav Sharma

  27. I joinedyour gym in November 2012 for a one year membership. The facility and staff in Chantilly, VA were good. I left the area in July of 2013 thinking that the membership would expire in November. I found out later that the membership rolled over to a new yearly contract. I was not notified of this at the time of my signing of the contract. Apparently it is in there, but the sales consultant did a poor job of going over that area. Not only did I have to continue to pay, but had to pay a 29,99 annual fee for amembership that I canceled. Your business practices are piracy at its finest. I will take the liberty of letting people I know to avoid Golds Gym at all costs. Rip off!

  28. The contact information from the Gold’s Gym web page has been removed. I guess they would rather not be contacted. It is frustrating that I pay for a VIP membership so I can schedule and use the racquetball courts but because they are never cleaned I have to clean them. Normally I have dusted the floors every other week but today they were so bad and dangerous that my group couldn’t play. We used our time to wet mop the floor, which I know has not been done in the three years I have been a member. And for this I pay extra, but it is the only racquetball court on my side of town.

  29. I have been a member of Gold’s Gym at Stephanie and 215 in Henderson NV since it opened. Lately the number of machines and equipment that is “out of order” is approximately, on average about 6 to 8 on an ongoing basis. The women’s workout room in particular only has 2 treadmills and one has been “out of order” for approximately 2 months. Yet they continue to enroll new clients. This makes it difficult to get the equipment needed to have a successful workout experience. Please explain why this continues to exist.

  30. I have never seen such a crap business model in the USA. Golds Gym has a website with no contact information. You have to dig for their phone number. Customer service waiting time is over 10 minutes (how long I have no idea, because I had no time and patience to wait more). Cancellation of your membership is impossible, even after you finish your annual term. You have to run after your money. My advise is just change your credit card number or dispute the charge. Somebody should collect our signatures and sue this company. They rape the Quality Standards. About Rockville, MD location: my complain list is endless, I mention only some: escalator hasn’t been working for over a month, sauna’s temperature hasn’t ever reached the normal temperature not even close, water fountain does not work, half of the paper towel machines do not work, leather of arm rest on machines are torn cutting your skin, etc. But on the other hand they force you to pay your membership fee. I did not sign for this kind of service.

  31. I belong to the Frederick MD Westview location. The personal traing is satisfactory but the management which is part time stinks. It is always hot whether it is summer or winter. They ignore customer complaints. Also did away with the wipes to wipe down equipment. Now they supply terrible quality paper towels and bottles of cleaner which smells too much like plain water. Equipment is never repaired. They just do not seem to care. Looking for another gym.

  32. We had a membership at a location and moved to an entirely different state. We were advised the membership would not work in the state we moved to so we would have to submit a letter with proof of our new address to cancel. We did this yet we are still being charged the monthly fee and just received a charge for $39 which I have no clue what that is for.

  33. Golds gym in San Antonio Texas on Babcock does not open up on time. It is 0534 in the morning on feb 19 2014, and the gym is closed. There have been 10 people so far waiting and that does not include the people that didn’t even bother to get out of their cars. The general consensus among those here is it happens often and the new manager here allows it. I work for a hospital. And I am fed up. Canceling today. The guy just showed up it is 0545

  34. I just cancelled my Gold’s membership in under 3 minutes. There is a 30 day waiting period–two more billing dates. The customer service rep indicated that I can continue to use the gym for 3 more months. I read all the horrifying reviews and was ready for problems, however, my cancellation went fine.

  35. There is not any pages for customer care. i need to cancel my membership immediately. I want to drafts to stop at the earliest possible.
    I would appreciate you forwarding this to the appropriate department.

  36. Bronx’s Polynesian descendants from the Pacific Isles are swimming to this country and are landing near Alcatraz at the beaches in the state of California.

  37. It is very sad that Gold’s Gym rips off customers by their sales representative’s not providing correct information when they are talking about their “contracts”. They charge a $25 fee to cancel a “no contract” contract within the first six months. So the company’s reputation is to be con artists and sell meaningless contracts to a customer then provide horrible customer service and hire incompetent employees to manage the locations.

  38. For being young and wanting to change into a healthy lifestyle I was very displeased when I was not told any information and now they will not help me cancel my membership. I can get a gym for free and no one is helping. I refuse to pay anymore because they don’t like to tell the customers anything. if anyone knows please help!

  39. Well looks like Golds Gym is off to a great start or maybe this is how the normally treat customers from what I’ve been reading. My wife had a membership with the Rush which Gold’s Gym just purchased. They said they would honor the Rush’s contracts. Well her contract stated she could bring family guests with her so my two teenage girls would go with. My wife also had 4 paid trainer visits left. The manager told her in order to bring the girls she would have to pay extra for a family plan. It was asked if she could at least bring them for the last of the trainer visits and the manager and corporate said absolutely not. So lets evaluate, Golds gym says they will honor old contract, this is was a lie. They might as well have said no, all contracts will not be honored and you will just have to live with it. I would have at least gave them a 5 star for honesty. I would run from this establishment if you have not already. Wow customer service is not seen at Golds gym.

  40. The cancellation process is terrible! You can open a membership in the club but they make it impossible to cancel. I am under the opinion it is designed to discourage you from cancelling.

  41. First time ever to complain yet I feel you need to know! I have been a member for 2 years, recently you changed managers in Murfreesboro TN, I have no idea what is going on in this ladies life however I am actually praying for her at this point! She is so rude and short with people I am shocked. After my first 3 encounters I actually said something to my wife and she replied that she was treated the same way. I then asked my Son of his experience and he replied, love the gym but the new manager lady is mean. Not sure you even care however I have been in full retail for 30 years and NO way would I allow this behavior. When I went in 4 days ago to give my new credit card number for billing she was so rude I cancelled the membership on the spot. Her response “well that will cost you another $59.00″. LOL, who cares, I never complained about the $800 a year for my family to have a gym however at this point it appears another company will be getting it! Again, in case you are getting several of these (would not shock me at all) I thought you should add this one to the list.

    Matt

  42. If you can avoid golds gym please do. They have the worst customer service and try to squeeze every last penny from you. My bank had a breach and had to send out new debit cards so i got my card and went on the day it is due the girl said theres a late fee and since we waived your fee once(lost my card) we cant so i called customer support and i asked the guy how is there a late fee if im paying on the day its due. His answer well its a declined card fee you should of paid cash before it was due. They make up the rules as they go along. Been a member 2 plus years and this is how they treat you.

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