golden-corral

Contact Golden Corral Customer Service

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Contacting Golden Corral Customer Service Center

Golden Corral is a family-friendly “buffet-style” restaurant, currently serving breakfast, lunch and dinner. Founded in the early 1970’s, Golden Corral has maintained committed to the customer though social initiatives and local giving programs. The company is also committed to serving the men and women of the armed forces. Each year, the restaurant provides free meals to those who serve or have served.

Aside from social initiatives, the company is proud to offer ways for customers to provide honest feedback relating to the restaurant experience as well asking questions or voicing concerns.

Contact Info:

The customer support team is available by phone, email, traditional mail and through social media, including the Facebook page and the Twitter page.

Phone Contact Numbers

  • Corporate headquarters: 1-919-781-9310

Mailing Address

Golden Corral Corporation5151 Glenwood Ave.Raleigh, NC 27612

Official Website

Customers visiting the official Golden Corral website http://www.goldencorral.com/ have the ability to view the menu options, fill out a customer satisfaction survey, locate information relating to franchise opportunities, find out information regarding the social and corporate giving programs, as well as connect to the corporate offices and the local community here http://community.goldencorral.com/.

Customer Service Email

Go to http://www.goldencorral.com/contact/ if you want to send a message to the customer support team. You can either address a specific store experience or voice general questions and concerns. We voiced a general, yet important question. We asked for the hours of the customer service department. This information was not available on the website. The automated response thanked us for the correspondence, but did not provide us with an approximate response time.

Our Experience

The customer service department at the corporate headquarters was rather easy to contact. Similar to other restaurant customer service hotlines, you will endure a short automated system. Fortunately, customers wanting to move through the system will need to press 0 in order to speak directly to a customer service agent. When the agent addressed our call, we asked if restaurants addressed individuals with food allergies. The agent explained customers can contact a local restaurant in order to locate the specific allergens carried in the restaurant. The agent did explain Golden Corral does process the eight major food allergens within the same location.

This information was helpful and addressed our concern. The overall experience was what we expected. When you contacted the customer support team, how did your call turn out? Where you upset or pleased? Shout out your thoughts and concerns with us below.

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Rate your customer service experience:
Rating: 2.5/5 (2 votes cast)
Contact Golden Corral Customer Service, 2.5 out of 5 based on 2 ratings
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5 Comments on “Contact Golden Corral Customer Service
  1. I AM VERY UPSET WITH THE WAY THE GOLDEN CORRAL ON WANAMAKER STREET IN TOPEKA KANSAS IS BEING RUN!!! I DON’T WANT TO TALK WITH THE MANAGERS THERE BECAUSE THEY ARE PART OF THE PROBLEM – FIRST – ON A POSITIVE NOTE MOST OF THE WAIT STAFF IS GOOD – ESPECIALLY LEAH – OTHERWISE THE PLACE IS A DISASTER!!! THE PEOPLE BEHIND THE GRILL AND BAKERY ARE HORRIBLE – MOST OF THEM CAN’T UNDERSTAND ENGLISH WELL ENOUGH TO SERVE PEOPLE IN THE FIRST PLACE – THE FOOD IS NOT KEPT FRESH AS IT SHOULD BE AND NOT REPLACED IN A TIMELY MANNER. I KNOW THE MANAGERS ARE WELL AWARE OF THE SITUATION AND DO NOTHING ABOUT IT – IN FACT IT’S GOTTEN WORSE AND WORSE. I HATE TO SEE THE MONEY SPENT REMODELING THE PLACE THIS FALL GO TO WASTE – BUT IT IS – THE PLACE NEEDS TO BE CLEANED OUT FROM TOP TO BOTTOM – YOU NEED TO ACT FAST OR WORD OF MOUTH ABOUT THE PLACE IS GOING TO SPREAD ALL AROUND TOWN AND PEOPLE WILL SIMPLY STOP GOING THERE. I DO LIKE THE SALAD BAR BUT YOUR HOT FOOD BARS NEED TO BE TENDED TO MUCH BETTER THE QUALITY OF FOOD NEEDS IMPROVED AND THE SERVERS NEED TO BE MUCH MORE FRIENDLY AND MUCH MORE WILLING TO PROVIDE GOOD CUSTOMER SERVICE – I DON’T WANT TO TALK TO ANY OF THE MANAGERS THERE – I WANT TO TALK TO THE DISTRICT MANAGER – YOU DO HAVE MY PERMISSION TO GIVE THEM MY PHONE NUMBER – THX, BERNARD HEENEY 785-221-8535

  2. Dear Customer Relations,

    My wife is gluten free. Actually, to be more accurate, my wife is gluten intolerant. The food she eats is gluten free. If my wife eats gluten, she gets terrible stomach and bowel pain for 48 hours afterwards.
    As you can imagine therefore, we go to great lengths to avoid the gluten which hides in everything from OXO cubes to soy sauce. Of necessity, we have a very healthy diet of nothing but freshly prepared food. It’s awful. You see, I also have an eating disorder. I’m a greedy git!
    I love gluten. Pasta, pizza, crumpets, garlic bread, battered fish, spicy couscous, naan bread and, most of all, pies. I love them all but they’re all banned at our house.
    I therefore live a life of severe nutritional deprivation.
    So, once in a blue moon, when my wife is in a great mood and wishes to eat out, I seize the opportunity to abandon my gastronomic strait-jacket and indulge instead in a shameless orgy of glutinous self abuse.
    Now it just so happens that Sunday 14th July was one such occasion. My beautiful, lovely, sweet (I know she will be reading this) gluten intolerant wife wanted to go out for breakfast at the ‘broken egg’. However I came up with a cunning plan to save some hard earned cash and settle for the ‘Golden Coral’ (located in Spring Texas just off of I-45 instead) Not only could I rectify my gluten deficiency at a stroke, but I could also rekindle childhood memories of my mother’s home made buffet breakfast and reload my plate a dozen and a half times, I couldn’t resist. For your information my wife is from the other side of the ‘golden’ pond, ‘London’ to be precise, so she had no idea what to expect at your restaurant. (Although I secretly knew there would be the odd salad leaf or two for her to munch on) Selfish but good!
    Arriving to what I thought was a blissfully happy room filled with an array of fattening delights,
    I could see my wife’s’ jaw hit the floor faster than a bowling ball, as I heard her concerns that perhaps Walmart may have had an emergency evacuation and the staff and customers designated meeting and feeding area was the ‘Golden Coral’. However I guided her to the plates and made a quick escape to the bacon. I had a bit of a struggle getting everything on a single dinner plate but I told myself that I wasn’t actually going to eat all of it. I could leave half and carefully wrap the rest in a napkin when no one was looking. I was in such anticipation and excitement I don’t think I could see anything else other than food. A good thing!
    I was genuinely excited. So, with my overflowing plate, chilled orange juice and an episode of ‘Top Gear’ on my cell phone, I was about as close to heaven as a bloke eating a billy-no-mates dinner can get. The contents of my plate tasted of nothing very much at all and there was a disconcerting lack of the fibrous structure one normally associates with meat. Instead, the long lumps had the spongy texture of tasteless marshmallow. Or lung, perhaps. What it wasn’t was sausage?
    Then I heard a shriek from my wife, at first I thought my wife had seen my plate of food, so I swiftly removed half of the content, maybe three quarters for appearance sake and looked over. So far so good!
    Then I watched with my own eyes, my wife morphing from the sweet blonde woman that I married into an irate ‘Rumplestiltskin’. Apparently she was horrified at the lack of cleanliness in the buffet section. As I removed myself from my now concealed food I realized this was not good. Apart from being gluten intolerant she is also prejudiced against dirt, grim, germs and dirty clothes. She was furiously exclaiming her fear of bacteria while a child was exercising his sneezing technique over the salad bar. Those small droplets of bacteria, to my wife and unsuspecting customers can be very dangerous. I felt deflated as I am sure you can imagine. Tires deflate and balloons deflate. Your stomach and excitement isn’t supposed to. Not so good!

    Oh well I returned to my plastic covered booth which was located about 9.5 ft away from our table, I guess in your restaurant to cater for people with extra long arms. “Where was my wonderful breakfast?” I asked myself. I know that this had all started because I wanted gluten but I was actually expecting to get some serious animal protein to go with it.

    My wife said “The contents of the buffet bar looked alarmingly like the little sachet of ‘Whiskas Oh So Meaty with Gravy’ cat food she had once opened for her small, hairy friend only a few hours before – except there was much more meat in the Whiskas sachet and the cat food was broadly the right color. I assume the bacteria had taken over, not so good!

    I must confess that at this point, I was every bit as deflated as the bouncy castle after my daughter’s Birthday party. My indulgent feast had turned into a forensic post mortem performed by my wife as she uncovered my plate and dissected the limp remains of my culinary fantasy. I should have used a Dictaphone and a camera like they do on in ‘C.S.I’. At least that way you would know for certain that I am not making this up. In my moment of gluten greed I had failed to notice the dirt, grime, puke, hair balls and gloop in the buffet area.

    Be that as it may, I encouraged my wife to find something to eat but she decided her only option was a sealed container of milk. So I sighed for a moment of relief as we went foraging together, this time with my eyes wide open in the disgusting area of dirt and grease (also known as the buffet area) for milk.

    I can only assume that a child had already eaten some of the bacteria ridden food moments before, as she couldn’t contain the content of her stomach any longer and projected the entire contents of it over the hash browns, floor and my wife’s expensive dress. Can you imagine the desolation of my wife and indeed myself? Aforementioned is my need and desire for gluten however I prefer the non regurgitated type. Placing a yellow cone with a warning sign next to the vomit on the floor…Brilliant! What a clever and indeed thoughtful way to redirect traffic towards the salad bar and thus saving the company money. The smell of multiplying bacteria didn’t discourage every customer. It may be beneficial to employ a ‘puke monitor’ just for such occasions, someone who can swiftly find a bucket and disinfectant and take action.

    I hope you won’t tell me that this was a faulty batch of food and a one off germ and dirt festival that ‘slipped through the net’. That might be unwise when there are so many concerns about the integrity of germ ridden processed food restaurants as yourselves, at the moment disconcerting quantities of Chinese dog keep ‘slipping through the net’ and turning up in all sorts of unusual places.

    It would be refreshing if you were to admit to, and apologize for, selling a thoroughly disgusting, germ infested breakfast and undertake to replace it with something that deserves to carry on your name. If you need a chef, I’m sure that my mother-in-law would be able to help. If you need cleaners for the tables and buffet area, please Google the word “cleaner” in the search bar. However ‘all said and done’ if you could please help by refunding the cost of two people for the breakfast buffet and the dry cleaning bill for my wife’s dress it would either help to save my marriage or if that plan fails it will be able to go towards the cost of my Attorney in footing the bill for my divorce caused by your restaurant. Divorce is indeed the consequences of making an ‘executive decision to take my wife to visit the “Golden Coral” as an alternative of ‘another broken egg’ and trying to save a few hard earned bucks.

    I look forward to hearing from you.

    Sincerely,

    Mr. Cote

  3. out of 1 to 10 your rateing is – 100 golden corral #0851 told me no refund. we came in 5 min. brfore closing we asked if we.found the food to be to old and dryed.out could we.have our money back they said yes no problem well just that is what we found 3 min. later the manager came up said no refund 25.26. they soled us on fraud lies deception NEVER AGAIN FRAUD! 01\16\2014 iam calling my bank trying to stop charges or reverse

  4. I had the dinner buffet at your 0951 beavercreek grill in dayton ohio on sept 4 2014 I had a small problem or really it was a missunderstanding,the manager there Julie Rinehart took care of it,and treated me very well,I thing this young lady should be rewarded for the way she took care of it, I hope you reward your employees,for the good work they do,I was in management for over 20years, and I always rewarded my employes,I hope to hear later that you rewarded Julie. thank you mr David Rike

  5. The very first time we visited the restaurant everything was clean and fresh looking. This last time we ate there (Whithall, Pa.) was very difjferent. The freshness was gone. The floors were dirty and my wife said the ladies room was filthy. We were very disapointed. I guess it will be quite a whie before we decide to return.

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