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Contact Georgia Power Customer Service

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Contact Georgia Power Customer Service

Contacting Georgia Power Customer Service Center

Georgia Power is an electric company operating under the Southern Company umbrella. The company claims to provide electric service to customers with four beliefs in mind – stewardship, service, reliability and value.

Contact Info:

Phone Contact Numbers

Georgia Power customer service for residential customers is available 24 hours a day, seven days a week. The emergency line is also open at all times. If you are a business customer you can call between 7 a.m. and 7 p.m. Monday to Friday to reach customer service.

  • Power Outage Reports: 1-888-891-0938
  • Customer Service (Residential): 1-888-660-5890
  • Customer Service (Business): 1-888-655-5888
  • Website Help: 1-888-660-5890

Mailing Address

Georgia Power is a Southern Company business so you can write to the corporate office of Southern Company with problems, concerns and compliments. If you need to make a payment by mail, you must use the Georgia Power payment address.

Southern CompanyAttn: Georgia Power Customer Service30 Ivan Allen Jr Blvd NWAtlanta, GA 30308

Or

Georgia Power Payments96 AnnexAtlanta, GA 30396

Official Website

Customers who wish to access their online account or new customers who want to learn more about Georgia Power can access the company’s website at http://georgiapower.com/. The website acts as a portal for Georgia Power customer service, but it also provides information about outages, office locations and money-saving tips for people who want to spend less on electricity. If you are having a power outage in your area you can report the outage on the website or call customer service.

Customer Service Email

The Georgia Power customer service email form is located on the Contact Us page. You are required to choose the type of account you currently hold (or choose other if you do not have an account), topic of the email and your account number or street address.

Customer Service Email: https://customerservice.southerncompany.com/ContactUs.aspx?mnuOpco=gpc&mnuType=res

Our Experience

We took the Georgia Power customer service phone number for a test drive to see if we could find a speedy way through the automated system. Unfortunately the system is setup as a voice-activated system, which makes it harder to bypass the system. If you press 0 every time the automated list of options starts you will be transferred to an agent after you press 0 four times. After being placed on hold we waited for more than four minutes before an agent picked up the call.

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One comment on “Contact Georgia Power Customer Service
  1. The power went out in our small subdivision in Lilburn (Harbins Place) this past Fri. evening 2/14/14 around 6:00 pm. We were surprised it happened then, since the majority of the ice storm was already over. But a GA Power truck was in the neighborhood immediately and diligently went to work to fix a connection/transformer on Penrod Place. (We live on Nathan Drive which is off of Penrod Place.)
    We just want to thank ya’ll for restoring our power so quickly (within 1 1/2 hrs.)!!! You guys are AWESOME and we appreciate each and every one of your hard working employees! Thanks GA Power for all you have done and continue to do for us! – Nancy Mayo, Lilburn, GA

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