Contacting Geico Customer Service Center
Geico, Government Employees Insurance Company, started as a company offering auto insurance to military families and government employees. The company has since grown into one of the largest insurance providers in the world. The company currently provides 24 hour a day, 7 day a week customer service to more than 11 million customers.Click here to leave a comment about your customer service experience.
- Phone Contact Numbers
- Sales & Service: 1-800-861-8380
- General Claims: 1-800-861-8380
- Glass Claims: 1-800-510-2291
- Emergency Road Service: 1-800-424-3426
- Mechanical Breakdown Claims: 1-800-443-7411
- Military Customers: 1-800-MILITARY
- Collector Auto Insurance: 1-800-645-4827
- American Modern Insurance: 1-866-760-4166
- American Collectors Insurance: 1-800-360-2277
- Motorcycle & ATV Insurance: 1-800-44-CYCLE
- RV Insurance: 1-800-909-4246
- Umbrella Insurance: 1-866-272-5192
- Commercial Auto Insurance: 1-866-509-9444
- Identity Theft Protection: 1-866-372-0634
- Sales: 1-866-531-8099
- Service for Assurant: 1-800-206-4065
- Renters Insurance: 1-800-841-2964
- Service for Seaworthy: 1-800-865-4846
- Hearing Impaired Service (TDD): 1-800-833-8255
Geico Corporate HeadquartersOne GEICO PlazaWashington, D.C. 20076
GEICO 300 Crosspoint ParkwayAmherst, NY 14068
GEICO 2213 2nd StreetCoralville, IA 52241
GEICO 4201 Spring Valley RoadDallas, TX 75244
GEICO One Geico Blvd.Fredericksburg, VA 22412
GEICO 711 Kapiolani Blvd. – 3rd FloorHonolulu, HI 96813
GEICO 3535 W Pipkin RoadLakeland, FL 33811Macon, GA
GEICO 4295 East Ocmulgee Blvd.Macon, Georgia 31295Marlton, NJ
GEICO 8000 Lincoln Drive EastMarlton, NJ 08053San Diego, CA
GEICO 14111 Danielson StreetPoway, CA 92064Tucson, AZ
GEICO 930 North Finance Center DriveTucson, AZ 85710Virginia Beach, VA
GEICO 1345 Perimeter ParkwayVirginia Beach, VA 23454Woodbury, NY
GEICO 750 Woodbury RoadWoodbury, New York 11797
The main section of the Geico website http://www.geico.com/ provides auto insurance quotes. Customers can also locate additional information regarding policies and types of insurance. Existing customers can file and track claims on the site. Since the customer service department is available 24/7, the company provides a detailed customer care page.
Customer Service Email
Customers can send general questions and concerns to the corporate email address here http://www.geico.com/about/contactus/email/. The company recommends not sending personal information regarding your policy in the email. If you have questions regarding your account, you should contact the customer service department by phone. We sent an email asking if Geico has traditional locations or is all of the services virtual. We are awaiting a response which should be within 24 hours.
The automated customer service line is detailed. Unfortunately, the system can be confusing. The system provides an option to speak with a customer service representative, but it merely takes you to another automated system. Finally, we were connected to the customer service representative. We waited for more than 5 minutes. In our opinion, this is not what customer service should be about.
We asked the agent for details on filing claims. The representative walked us through the process. This helped, but the long wait time did not meet our expectations. When you contacted the customer service department, were your expectation met? Let us know your concerns.