Contact Gaylord Hotels Customer Service

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Contacting Gaylord Hotels Customer Service Center

Contacting Gaylord Hotels Customer Service Center

Gaylord Hotels is a brand of hotels under the Marriott International umbrella. The hotel brand focuses on the overall customer experience; whether you are visiting Washington D.C, scenic Nashville, Kissimmee or Texas. If you visit Gaylord Hotels and do not have a great experience, contact the customer service department by email, through social media or by phone.

Contact Info:

Phone Contact Numbers

  • Reservations: 1-817-778-2000
  • Gaylord Opryland: 1-615-889-1000
  • Fax: 1-615-871-7741
  • Gaylord Palms: 1-407-586-0000
  • Fax: 1-407-586-9556
  • Sales: 1-407-586-0000
  • Sales Fax: 1-407-586-0399
  • Gaylord Texan: 1-817-778-1000
  • Fax: 1-817-722-2184
  • Sales: 1-817-778-3000
  • Sales Fax: 1-817-778-3098
  • Gaylord National: 1-301-965-4000
  • Fax: 1-301-965-4098

Mailing Address

Gaylord Opryland Resort & Convention Center 2800 Opryland Drive Nashville, TN 37214


Gaylord Palms Resort & Convention Center 6000 West Osceola Parkway Kissimmee, FL 34746


Gaylord Texan Resort & Convention Center 1501 Gaylord Trail Grapevine, TX 76051


Gaylord National Resort & Convention Center 201 Waterfront Street National Harbor, MD 20745

Official Website

Customers visiting the official Gaylord Hotels website have the opportunity to view all of the properties. You can make reservations and if you create an account, make adjustments to your existing reservations. Since Gaylord Hotels is a part of Marriot International, you can sign up for the Marriott Rewards program. The more you visit Gaylord Hotels, the more points earned. As you accumulate points, you have the opportunity to use the points toward a free nights stay.

Social Media

We noticed several conversations posted on social media. Customers voiced concerns, asked questions and event praised the customer service department. What caught our attention was the response time from the customer service department. On average, the customer service department responded to customer concerns within 60 minutes.

Customer Service Email

We sent a message to the customer service department asking for additional information relating to the expiration of reward points. After sending our message, a customer service agent sent us a response and even called us with a response with an answer to our question. The customer service department responded within 48 hours.

Our Experience

Customers contacting the customer service department will need to listen to a lengthy automated response system prior to connecting with a live agent. The option to speak with the customer service department is nine (9). After waiting less than 90 seconds, the agent answered the call. We asked about discounts when making a reservation for parties of more than 20. The agent explained the reservation process and making reservations for groups. Several online forums stated the Gaylord Hotels customer service department was one of the best in the industry. The forums were correct. The agent was knowledgeable about policies and the agent was professional. Thoughts? Take a minute to comment below.

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One comment on “Contact Gaylord Hotels Customer Service
  1. Thank you to the wonderful gentleman in the Ice photo area. I neglected to buy the photo taken on Sunday Nov 16. I went back to see if it was possible to purchase the photo the next morning. They were so kind and helpful – and they searched thru all the photos from the previous day and found the photo of me with my grandson. I was thrilled. I love the willingness to make my day, and find that the customer service throughout the resort is amazing. Thank you again for your gracious treatment of a now happy grandmother.

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