Contact Gap Credit Card Customer Service: Email, Phone Number & Fax

Contacting Gap Credit Card Customer Service Center

The Gap Credit Card is a credit card used at the Gap, Old Navy, Banana Republic, Piperlime and Athleta, as well as businesses across the country. The card is similar to a rewards card, where in customers make purchases and earn points. In turn, as points accumulate, you have the opportunity to use the points as discounts on future purchases. In the event you want to discuss your account or have questions relating to the card, contact the customer service department by email, traditional mail or through social media.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Customer Service: 1-800-427-7895
Corporate Headquarters: 1-614-744-3907
TDD: 1-888-906-1104
GapCard: 1-800-887-1198
Gap Visa: 1-866-450-4467
Gap Silver Card: 1-888-427-7458

Mailing Address

Gap Customer Service 100 Gap Online Drive Grove City, OH 43123

Official Website

Customers visiting the Gap Credit Card website http://www.gap.com/customerService/info.do?cid=44651&kwid=1&sem=false

have the ability to apply for a card here https://eapply.gap.com/eapplygen2/load.do?cHash=711671167&subActionId=1000, learn about the rewards program, enjoy the benefits of the card, learn where to shop and upgrade your account. If you are a card member, you can manage your account at anytime. If you want to apply for a card, you will save a minimum of 15%on you next order. Customers needing additional information should read the Gap Credit Card FAQs.

Social Media

If you want to connect with the customer service department and reach a live agent in a short amount of time, try connecting through social media. Although the social media pages typically highlight merchandise, customers have the opportunity to ask questions and voice concerns. On average, the customer service department responds to customer concerns within 24 hours.

Facebook: https://www.facebook.com/gap
Twitter: https://twitter.com/gap
Pinterest: http://www.pinterest.com/Gap/
Instagram: http://instagram.com/gap#

Customer Service Email

We sent an email to the customer service department asking about payment assistance programs for customers facing financial difficulties. We did not notice this information on the website. After waiting 48 hours, the customer service department responded to our concerns.

Customer Service: custserv@gap.com

Our Experience

When you contact the customer service department, you will encounter an automated response system. In order to bypass the system, press zero (0). After making our selection, we waited approximately 90 seconds before the agent answered the call. We asked several questions relating to the terms and conditions of the credit card as well as the redemption of rewards points. Regardless of the question, the customer service agent gave us a detailed answer. Overall, the customer service experience was better than expected. When you reached to the customer service department, were you satisfied with the outcome? We want to hear from customers just like you. Take a moment to share your thoughts with us in the comments.