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Contact GameStop Customer Service

Contacting GameStop Customer Service Center

GameStop is the world’s leader in video game sales, purchases and trades. The company specializes in new and used hardware and software as well as offering discounted accessories. The company has a reaches 17 countries within a network of more than 6,600 stores. GameStop also features an online game portal, Kongregate.com designed specifically for online game play. At times, customers have concerns and are not able to visit one of the locations. This is where the customer relations team lends a hand.

The company features several verticals so customers can contact a representative.

to leave a comment about your customer service experience.

Contact Info:

The company provides several methods to contact customer service. Customers can check the GameStop FAQ’s for recently asked questions or concerns. Customers can also call the customer service line, as well as send traditional correspondence through the mail.

Phone Contact Numbers

The customer care line is available 24 hours a day, 7 days a week.

  • Customer Service: 1-800-883-8895

Mailing Address

Traditional correspondence to a customer service representative can be sent to the following location:

GameStop Corporate Headquarters
625 Westport Pkwy.
Grapevine, TX 76051

Official Website

The GameStop official website http://www.gamestop.com/ provides an extensive amount of information to the customer. The website features a link to the other properties, including the monthly magazine Game Informer and the PC download site Kongregate.com. Customers can find information regarding downloadable content, pre-owned games, hardware and accessories, as well as current trade-in values.

Customers can create an account in order to receive up-to-date information regarding new releases and upcoming information on products and services. When an account is created, customers can order online and check the status of their orders.

Customer Service Email

In the event customers cannot reach a live customer service representative, they can send an email to the customer care center. The email to the customer service department is http://as00.estara.com/OneCC/200106299243/mailform.html. Customers do not need to have an account or enter personal information in order to send a message. We sent an email asking the policy on pre-ordering video games and are awaiting a response. The company states customers should receive a response within 24 hours.

Customer can also contact the company by:

Facebook: https://www.facebook.com/GameStop

Twitter: https://twitter.com/GAMESTOP

Our Experience

When we contacted the customer service department, we encountered the automated system which provided an option to speak to a live customer service representative. We waited and waited and waited. For approximately 10 minutes, we waited and never spoke to an agent. We called again and after waiting again for 10 minutes, spoke to an agent. We asked questions regarding the trade-in program. The representative was knowledgeable and even apologetic for our wait time.

Overall the experience was not in our top ten. When a company wants your hard earned money, especially for a discretionary purchase, one would think customer service would be on the ball. What did you think when you contacted the customer service department? Share your comments below.

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Rate your customer service experience:
Rating: 1.7/5 (27 votes cast)
Contact GameStop Customer Service, 1.7 out of 5 based on 27 ratings
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28 Comments on “Contact GameStop Customer Service
  1. Have tried to call the customer service number many times in the last 24 hours….waited on hold with the automated system for 20 to 30 minutes at a time and no person ever answered. That is not acceptable.

  2. I bought the gta 4 for Xbox 360 and I want to install the police pursuit mod but I don’t know how I been searching on the Internet to see how and I still don’t know please help me out I want to know how to install it so I could be playing as a police officer the whole time

  3. I would give them a zero if possible. I have tried calling 4 times in the past week and waited for over 30 minutes each time. Nobody picks up at their online customer service department. What a joke! It’s bad enough they have prices higher than other retailers, but customer service that doesn’t pick up the phone is very likely to drive people away. Great business model!

  4. Horrible phone support. Called 3 times within 3 days and waited over an hour and a half each call and no one ever picked up! Was a pressing issue too. Gamestop needs to hire more people or outsource so at least someone picks up the phone when customers call in less than an hour and a half!!! that is just unacceptable!

  5. Waited on hold for an hour and 45 minutes today. When someone finally answered they immediately hung up. Apparently Gamestop doesn’t want to do business with me. No big deal. There are plenty of places that are more than willing to speak with their customers.

  6. what i think is game stop needs to have all games like the frist xbox games and ps2 games some pepole still have those thing and want to get more games for there old consols if u get this ples cang it THINK YOU

  7. My Xbox 360 console I give game stop he no give my console back she say trash your console latter she say police took your console I complete costermer service 10 days ago no response plese help me

  8. Hi,i am using your service for long time.
    EBGames , Gamestop .
    But after years i still find the same problems. I am going to explain mine.Now,i took a new GameStop Power UP Reward Pro card.
    I have had my purchase in NYC,every thing ok,but i am a professional traveller so now i am in Italy and can not use my card,tomorrow i am in London andi will ask but for sure i can use only in USA again next month,why i can not do it?
    I have a coupon i should use to get 6 month of playstation* and a free copy of The Last Of Us. It was expiring Yesterday and i could not redeem it.
    After long time i joined you again,but i finded the same old things,just ask why if i join you in USA or anywhere in the world i should take card all over the world to buy games or take promotions??
    Because, before i was buying at your store but without buy the card. Just an example , i buy Apple services all over the world and i can use it all over the world,why can not use your services all over the world?
    In the shops in Italy told me ,that i am not the only one did that.
    Tomorrow will try in London.
    Expecting your answer ,have a nice day.

  9. I have called customer support 3 times been on hold more than 25 minutes, the online chat is just a worse , all I want is to confirm shipping of a package , on the website the shipping tracking # is wrong and will not pull through UPS !!!!!!!!!!!
    worsed customer services ever… good luck finding an email address too

  10. I would like to compliment the associates at the Howell, NJ store located at 4803 Rt9 North.

    My 9 year old son and I went into the store to replace an xbox360 game that was damaged. An associate on the floor was very helpful.

    When we were at the counter to make our purchase, SAMANTHA (367582) was very helpful. She suggested renewing our PowerUp membership and pointed out all the benefits. (Basically the membership “pays for itself” with the added benefits and coupons.) She also suggested the $3 GPG insurance policy and explained exactly how it worked.

    She shared two small gifts with my son that were tie-in gifts from previous new game releases. He was so excited! She suggested taking a photo of my receipt with my phone in case it was lost.

    I worked for many years in retail management, and I was very impressed with Samantha’s customer service! I wanted to take the time to compliment the service that I received at this location.

    Thank you so very much!

  11. GameStop has the worst customer service I have ever encountered! Can’t get through to them on the phone! Can’t get anyone on-line. There is reason to believe that the customer service department doesn’t even exist! Being no one has ever been known to communicate with one. Well, how can you communicate when you won’t answer phone calls, or live chats!! At least have an e-mail address listed so customers who don’t have all day to wait can get in touch with you! I didn’t renew my PowerUp membership. I do not intend to ever shop with GameStop again!! If you think you are the only place we shoppers can buy games and accessories you are very much mistaken!!! GOOD-BYE GAMESTOP! I’ll drive down the street to Walmart from now on!!

  12. I do not typically complain about things like this, but I feel that the way I was treated today was completely disrespectful.Last week upon purchasing an xbox1 (not through gamestop) I purchased two games to go with if for my boyfriend at the GILFORD NH GAMESTOP. I purchased watchdogs, and a UFC fight game. My boyfriend decided that he did not care for the particular games that I had purchased (in excess of $60) so I told him I would see what I could do. I called the gilford NH gamestop and talked to a really nice guy on the phone. I explained that my bf was hoping that he could pick out different games then the ones I had picked out, but I didn’t want to lose what I had put into purchasing them. I also explained that I no longer had the receipt where as it was christmas a lot of the receipts and bags had been discarded. He said that I was in luck because for this week they were running a special where I could return the games (with out a receipt)and exchange them for new games and I would not lose the money I had used to purchase them. Well, today I went to that gamestop and was greeted by a very unfriendly employee. I explained to him what the guy on the phone said and he replied ” I have no idea what you are talking about. This goes against all company policy, do you uncerstand that!” He then rang my games up and told me ” Your trade in value is $16.40.” I told him very politely again that they guy on the phone said i could return the games and trade them for new ones. The look on his face was as if I had called him a nasty name. he replied with ” are you serious? you expect to come in here with no receipt, no gamestop card and absolutely NO PROOF that you got these games here, and think that I’m going to give you your money back in trade? do you realize that this against EVERY game stop policy??!!”The way he was looking at me was like I was the biggest scumbag in the world. at this point am completely mortified. My boyfriend had to walk away because they guy was being so rude. I stammered that the guy in the phone told me I could do this.. he replied with ” yeah, whats his name?!” I told him I didn’t remember. He again laughed and said ” Oh so you don’t remember his name huh?” I apologized and said that I didn’t. again he asked me if I knew how insane my story sounded. I was about to just take my games and walk out, because at this point other customers were staring at me when his manage walked in. He pulled the lady and said ” This lady is telling me that we are talking back games with NO receipt and giving FULL credit for new games. is this true?” she nodded and said ” Yes, we are doing that” I looked at him and said ” THANK YOU. you really were making me feel like as ass!” he then went off on a rant on how this was insane and people were going to be showing up in march expecting to get this same deal when trading in games. He then told me that SHE was the manager, so he had to so what he was told. I literally didn’t know what to say at that point. Not once did he apologize for making me feel like a moron and basically accuse me of trying to steal from the company. I have never had a bad experience at gamestop, and spend quite a bit of money there. Things like this make me want to take my business elsewhere. I am a manager in retail and talking to that way and making them feel like that is not what good customer service is about.

  13. It is not possible to reach customer service via phone. You are left on hold forever. You will not receive help. The customer service email link does not work, the online live chat does not work, and your local store can’t handle online orders either.

  14. Its frustrating gamestop sends 20 percent of coupon. We purchased Playstation controller game and card and not able to use because the items were not used.

  15. Good morning! First I have to say that your Customer Service phone number is horrible. Not only did I spend hours trying to talk with someone, but I had to listen to the annoying propaganda and sales pitches. I tried to call 12 times and waited on hold for more than 30 minutes each time. I understand during the holidays it’s busy, but that is ridiculous. I ordered online a NEW Kinect for the Xbox 1 for my grandson for Christmas on 12/12/14. I was getting nervous because I couldn’t get any information about the shipping information or expected delivery date. It was getting closer to Christmas and I was getting more concerned. After all the phone calls I decided to call the store in my area. I talked to a young woman who said she would make some calls to help me. She called me back and told me that she learned that the package was still in the warehouse and had not shipped and that nobody knew why. Luckily she had one in the store. What she did not tell me though it was refurbished. So, I went to the store, waited in line for 20 minutes, and finally got to speak with her in person. She was incredible. She was able to somehow get my money refunded onto a gift card, purchase the one in the store along with an additional game and money left on the gift card for my grandson to make a future purchase. I was not happy that the unit was refurbished and not new like my original order, however she put a warranty on it. Deborah knows customer service. The store was extremely busy, yet she made sure every customer she helped was completely satisfied before they finished their transaction and left the store. She saved Christmas for my grandson. Needless to say he was extremely happy and we played Dance Party most of the afternoon. Deborah needs to be recognized for her knowledge of your operations and her customer service!

  16. on 01/17/15 my son and I went to Game stop and bought a copy of call of duty black ops. We paid $21. The game didn’t work. on 01/18/15 we took the game back, and realized that the receipt wasn’t in the bag. Our fault, they wouldn’t exchange it because we didn’t have the receipt. The employee, Emmett,of the store on SH 351 in Abilene, Texas told us he couldn’t exchange it, but he could give us a $4.15 trade in for it.

    I am at a loss, I just told him it didn’t work, he didn’t try to see if it worked, he didn’t try to clean it, he just wanted to buy it back, slap another $20 price tag on it and sell it to some other unsuspecting sucker. Lost the receipt, our fault. Buy it and resell it to someone else, dishonest and unethical and I won’t be a part of that even for money.
    They should have at least checked it, cleaned it or something, even without the receipt.
    I have 4 children who play games and Game stop lost a customer, but more importantly, Game stop has lost it’s integrity.

  17. I purchased a game online and i really can say that this has been the worst experience I have had buying online, my card wasn’t accepted idk why I even called my bank and everything was ok there, but not for Gamestop then the payment went through but, I never got the game and when calling costumer ser if I had to wait over an hour on hold… This seriously has been terrible, don’t do this to yourself.

  18. I’ve been waiting for almost an hour now and the customer service hasn’t helped me one time or even answered and I just need power up rewards help

  19. A GameStop associate promise me a spot for a collectors edition for fallout 4 if I put 25$ down for preorder he said they will give me a call when its available I was number 6 on the list I never received the call when I called back they sold out and there nothing they can do. I’ve been buying games from game stop for years this is the second time they mess up my collectors edition preorder my friend told me in the future use amazon so I’m switching to amazon sad to say me and my wife take gaming seriously I’ve been let down for the last time

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