Contacting GameStop Customer Service Center
GameStop is the world’s leader in video game sales, purchases and trades. The company specializes in new and used hardware and software as well as offering discounted accessories. The company has a reaches 17 countries within a network of more than 6,600 stores. GameStop also features an online game portal, Kongregate.com designed specifically for online game play. At times, customers have concerns and are not able to visit one of the locations. This is where the customer relations team lends a hand.
The company features several verticals so customers can contact a representative.
The company provides several methods to contact customer service. Customers can check the GameStop FAQ’s for recently asked questions or concerns. Customers can also call the customer service line, as well as send traditional correspondence through the mail.
Phone Contact Numbers
The customer care line is available 24 hours a day, 7 days a week.
- Customer Service: 1-800-883-8895
Traditional correspondence to a customer service representative can be sent to the following location:
GameStop Corporate Headquarters
625 Westport Pkwy.
Grapevine, TX 76051
The GameStop official website http://www.gamestop.com/ provides an extensive amount of information to the customer. The website features a link to the other properties, including the monthly magazine Game Informer and the PC download site Kongregate.com. Customers can find information regarding downloadable content, pre-owned games, hardware and accessories, as well as current trade-in values.
Customers can create an account in order to receive up-to-date information regarding new releases and upcoming information on products and services. When an account is created, customers can order online and check the status of their orders.
Customer Service Email
In the event customers cannot reach a live customer service representative, they can send an email to the customer care center. The email to the customer service department is http://as00.estara.com/OneCC/200106299243/mailform.html. Customers do not need to have an account or enter personal information in order to send a message. We sent an email asking the policy on pre-ordering video games and are awaiting a response. The company states customers should receive a response within 24 hours.
Customer can also contact the company by:
When we contacted the customer service department, we encountered the automated system which provided an option to speak to a live customer service representative. We waited and waited and waited. For approximately 10 minutes, we waited and never spoke to an agent. We called again and after waiting again for 10 minutes, spoke to an agent. We asked questions regarding the trade-in program. The representative was knowledgeable and even apologetic for our wait time.
Overall the experience was not in our top ten. When a company wants your hard earned money, especially for a discretionary purchase, one would think customer service would be on the ball. What did you think when you contacted the customer service department? Share your comments below.