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Contact Frontier Customer Service

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Contacting Frontier Customer Service Center

Frontier Communciations offers high-speed Internet, television and home phone services. You are asked to select your location to access some of the features available on the company website. However, there are plenty of features available to visitors outside the service area. Frontier Communications customer service offers a long list of phone numbers for residential, business and corporate contact.

Contact Info:

Phone Contact Numbers

Contacting Frontier customer service by phone is one of the fastest means of solving your problem right now. Wait times will vary, but the wait time for a response will always be shorter by phone than by mail or email.

Customer service is available by phone between the hours of 7 a.m. and 8 p.m. EST Monday to Friday and 8 a.m. to 5 p.m. EST Saturday and Sunday.

Mailing Address

If you need to send your compliment or complaint higher, you can contact the corporate headquarters, also known as Frontier National, at the following mailing address.

Frontier Communications
100 Communications Drive
Sun Prairie, WI 53590

Official Website

The official website for Frontier Communications is http://www.frontier.com. This website is available for customers to learn more about Frontier services and the company as a whole. If a customer needs more detailed information, they can enter their home phone number or zip code at the top of the page for a dedicated website for the service area.

You may be able to view some general information for Frontier products, but detailed information may not be available unless you enter your service address as not all products and services will be available in all areas.

Customer Service Email

There is live support available on the Frontier customer service page, but no place to email customer service. If you are having an issue and you need to contact someone at Frontier about a problem or concern (or compliment) you can contact the Senior Vice President over National atRhonda.Lutzke@ftr.com.

Our Experience

The customer service line for Frontier Communciations is answered by the typical automated system. We pressed 0 to bypass the first question and 0 twice more to bypass the second question. We were placed on hold for two minutes with a repeating message before Dee in Florida answered our call. We asked if Frontier Communications offered cable Internet speeds and we were told no – only DSL speeds. The call took more than three minutes to complete – most of which was spent on hold.

Did Frontier work better for you? How was your call to the Frontier customer service department?

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Rating: 2.3/5 (14 votes cast)
Contact Frontier Customer Service, 2.3 out of 5 based on 14 ratings
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26 Comments on “Contact Frontier Customer Service
  1. Frontier provides the worst internet connection I have ever had. I was a Verizon customer-seldom had a broadband problem, Now I have a horrible connection nearly all the time and no one cares to fix it. I have had techs visit, new modems, call after call. I am the only one of my neighbors who cannot get a consistent connection and they cannot figure out how to fix it-unless “you have a Mac” is the answer. Cannot go on like this-ther must be a solution somewhere, I just don’t have any options.

  2. My elderly mother who lives alone called in for service on her phone line over a week ago and it is still not working. This is not the first time this has happened. The line needs replaced, not spliced and taped back together. Please repair.

  3. frontier has been awful. everyday no service between hours of 5-8pm this is ridiculous. I lost emails. Ordering on line interrupted every time i use it. Why do we have to be stuck with this company. Service is poor. How do we get a new company in?

  4. Frontier truly is the worst phone company I have ever dealt with. Their customer service is terrible. I was a long time customer and then in June 2012 shut my land line off because I only kept the phone on because of the burglar alarm system. I was paying $29.00 a month for what I was told was the cheapest basic plan offered. I then decided at Thanksgiving time to turn the phone back on because I found out there really was a much cheaper plan. I never received a phone bill and called 3 times. After calling Frontier today (1/2/13) again about the fact that I had not received a phone bill, I was told they have been mailed and that I was assesed a late fee. So now my phone is off again and for good this time. Fortunately for me, my cell phone works from my home. And my alarm company offers cellular alarm service.

  5. Sub-par service. Made an appointment, that I verified twice, then a no-show from the tech.
    I called & they couldn’t tell me why. No apology, no effort to try and rectify the problem.
    This company does not appear to value their customers, in my opinion.
    Unfortunately, I have no other choice but Frontier in my area.
    Disgraceful.

    • I will have to agree with all of the complaints about customer service. Someone was supposed to show up and look at me modem because of disconnection problems and extremely slow internet. No one showed up, no one called, I heard nothing. I am very disappointed that I do not have an option. Frontier is awful. I was talked into a booster for my house and was charged for it. I still do not see improvement. I wish I had some options. I would never recommend Frontier as a phone company

  6. Frontier is garbage i do online gaming and have had nothing but lag every single day and they try to make up excuses such as they are upgrading in the area yea right not everyday for months just admit that ur dsl is worthless

  7. The service here in Northwest Indiana (Portage, IN hub) is marginal. The internet comes and goes. Have called Frontier three times. Repair man came out, didn’t have his meter to check line quality. I don’t do anything especially demanding. But Frontier can’t seem to handle any peak loads. QOS it pretty bad.

  8. your customer service is horrible left on hold for 30 minutes only to be transfered to someone else who put me on hold. Never have I been treated like this by phone company and I want to add phone lines to account but cant get anyone to help me. FRUSTRATING

    • I will be adding a phone line to my home and now I worry if I will be able to. How long in advance should I start the procedure getting a phone line added?

  9. I dread having to call Frontier. The automated voice tells you “Your business is important to us” and then the whole process does everything possible to negate that. I’m left on hold for long periods of time, almost never get my problem addressed when they finally answer, and get promised a call back with resolution and have never received one, so I have to go through it all again. Twice, they’ve come up with new pricing that promises $X per month. A year or so later, it mysteriously bumps up by $100 and I have to waste copious time arguing with them to put it back to the original pricing. Bad company, bad service, therefore seriously considering VOIP. (BTW, that’s the key for getting what you want–threaten VOIP and they’re much more willing to negotiate.)

  10. Is there anyway to stop the SPAM I am up to over a 100 a day I could really use your help thanks elden

  11. my barn burnt down in Jan. of this year. we have always had a phone in the barn for over 20 years, do to our animals and having to call the vet. We also don’t get good cell service. I have tried to get the line hooked back up after we built a new barn. 4 weeks in a row they never showed up for our appointment. The following day after missing the last appointment Mike Long came out and installed a junction box in the barn. I assumed I now had service. There is no line going to the box. He told me I would have to pay for a separate line from our road to have service to our barn. The original line came off our line in the house. Even though the electric company replace the lines burnt by the fire, frontier won’t reconnect a line that is already there. I pay for wire maintance each month, but i’am told by Mr. Long that frontier is not in the business of giving out freebies. Why did he come out the day after the missed appt. and install the junction box? I’m sure it wasn’t free. I really need a phone in my barn, but I don’t feel I should have to pay for a new line when there is already one. I was also told I was lucky they didn’t charge me for the line they buried to hook the house back up that was pulled out during construction. Can anyone help me? gail

  12. Can’t wait for my contract to run out. Got lied to to sign up. Was told i would get 7m internet, and at the most I get 1. Evenings, dial up is really faster. Internet goes down at least 3 times a week. Tv goes out every time we get a drop of rain.

  13. took 4 tries without being hung up on (first 3 times I typed in my phone number) to get through to them. Kept hitting “0″ on the 4th try and finally after almost a half hour they finally came on to talk to me. The person that answered hung up but left the phone on, so I hit “0″ an few more time and finally someone else started talking to me. One of the worst customer service outfits I ever dealt with.

  14. WE have Frontier local and long distance service.For the last year we have had to call Frontier to get our bill adjusted. We are being charged for calls we did not make even being charged for in state calls when we have their in state service.Each time we call they tell us the problem is fixed but the next billing cycle has the same problem.WE are fed up with Frontier .Think it,s time to drop them and use just our cell phone you would think after a year they could get the problem fixed unhappy customers Gerald @ Eleanor

  15. we have had the worse service since frontier took over from Verizon my phone and internet have been out so many times and I have called my last time someone was supposed to have fixed it by Tuesday and this is Wednesday morning and it is not fixed I am a nurse and get called out to come to work some times and they are unable to get hold of me and my husband has multiple medical problems and we need to use the phone for 911 calls and this phone does us no good if it is not fixed today I will not pay the final bill and I will call vonage and you can stick the final bill as I will not pay it and I will contact the attorney general I am sorry it has come to this but I cant get any satisfaction otherwise

  16. we have had phone line problems for awhile and sat 12/21 a repair man showed up he said it was our vtec phones that were not working so today 12/23 we went and bought a new phone and it wont even give us a dial tone now we did this fixed asap because I am a sheriffs deputy and we need this house phone fixed we do not have cell phones and now no way to call out or get incoming calls please sent someone out as soon as possible

  17. Yesterday I waited on the telephone for forty-five minutes for customer service before I gave up. This morning I waited twenty-five minutes (listening to annoying ads–was that why I had to wait?) When a real person finally answered, he was very gracious but, when I explained my problem, he said he would have to contact tech support (which is who I called in the first place, as I understood it) and would get back to me within twenty minutes. I have now waited an hour and have not heard back. This is terrible service.

  18. I sent an e-mail to Frontier over a week ago and got no reply. My e-mail involved a complaint of discrimination between new customers and present customers. We, as present customer, are not allowed the same deal as new customers. I’m paying $30 a month for internet service while new cusromer are offered $19.99 with no contract for two years. Yet we, as present customers, are forced to go under a contract if we choose to stay with Frontier. That to me is discrimination according to the definition in Black’s Law Dictionary.

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