Contact Frontier Customer Service

Contacting Frontier Customer Service Center

Frontier Communciations offers high-speed Internet, television and home phone services. You are asked to select your location to access some of the features available on the company website. However, there are plenty of features available to visitors outside the service area. Frontier Communications customer service offers a long list of phone numbers for residential, business and corporate contact.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Contacting Frontier customer service by phone is one of the fastest means of solving your problem right now. Wait times will vary, but the wait time for a response will always be shorter by phone than by mail or email.

Customer service is available by phone between the hours of 7 a.m. and 8 p.m. EST Monday to Friday and 8 a.m. to 5 p.m. EST Saturday and Sunday.

Mailing Address

If you need to send your compliment or complaint higher, you can contact the corporate headquarters, also known as Frontier National, at the following mailing address.

Frontier Communications
100 Communications Drive
Sun Prairie, WI 53590

Official Website

The official website for Frontier Communications is This website is available for customers to learn more about Frontier services and the company as a whole. If a customer needs more detailed information, they can enter their home phone number or zip code at the top of the page for a dedicated website for the service area.

You may be able to view some general information for Frontier products, but detailed information may not be available unless you enter your service address as not all products and services will be available in all areas.

Customer Service Email

There is live support available on the Frontier customer service page, but no place to email customer service. If you are having an issue and you need to contact someone at Frontier about a problem or concern (or compliment) you can contact the Senior Vice President over National

Our Experience

The customer service line for Frontier Communciations is answered by the typical automated system. We pressed 0 to bypass the first question and 0 twice more to bypass the second question. We were placed on hold for two minutes with a repeating message before Dee in Florida answered our call. We asked if Frontier Communications offered cable Internet speeds and we were told no – only DSL speeds. The call took more than three minutes to complete – most of which was spent on hold.

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191 Comments on “Contact Frontier Customer Service
  1. Frontier provides the worst internet connection I have ever had. I was a Verizon customer-seldom had a broadband problem, Now I have a horrible connection nearly all the time and no one cares to fix it. I have had techs visit, new modems, call after call. I am the only one of my neighbors who cannot get a consistent connection and they cannot figure out how to fix it-unless “you have a Mac” is the answer. Cannot go on like this-ther must be a solution somewhere, I just don’t have any options.

  2. My elderly mother who lives alone called in for service on her phone line over a week ago and it is still not working. This is not the first time this has happened. The line needs replaced, not spliced and taped back together. Please repair.

  3. frontier has been awful. everyday no service between hours of 5-8pm this is ridiculous. I lost emails. Ordering on line interrupted every time i use it. Why do we have to be stuck with this company. Service is poor. How do we get a new company in?

  4. Frontier truly is the worst phone company I have ever dealt with. Their customer service is terrible. I was a long time customer and then in June 2012 shut my land line off because I only kept the phone on because of the burglar alarm system. I was paying $29.00 a month for what I was told was the cheapest basic plan offered. I then decided at Thanksgiving time to turn the phone back on because I found out there really was a much cheaper plan. I never received a phone bill and called 3 times. After calling Frontier today (1/2/13) again about the fact that I had not received a phone bill, I was told they have been mailed and that I was assesed a late fee. So now my phone is off again and for good this time. Fortunately for me, my cell phone works from my home. And my alarm company offers cellular alarm service.

  5. Sub-par service. Made an appointment, that I verified twice, then a no-show from the tech.
    I called & they couldn’t tell me why. No apology, no effort to try and rectify the problem.
    This company does not appear to value their customers, in my opinion.
    Unfortunately, I have no other choice but Frontier in my area.

    • I will have to agree with all of the complaints about customer service. Someone was supposed to show up and look at me modem because of disconnection problems and extremely slow internet. No one showed up, no one called, I heard nothing. I am very disappointed that I do not have an option. Frontier is awful. I was talked into a booster for my house and was charged for it. I still do not see improvement. I wish I had some options. I would never recommend Frontier as a phone company

  6. Frontier is garbage i do online gaming and have had nothing but lag every single day and they try to make up excuses such as they are upgrading in the area yea right not everyday for months just admit that ur dsl is worthless

  7. The service here in Northwest Indiana (Portage, IN hub) is marginal. The internet comes and goes. Have called Frontier three times. Repair man came out, didn’t have his meter to check line quality. I don’t do anything especially demanding. But Frontier can’t seem to handle any peak loads. QOS it pretty bad.

  8. your customer service is horrible left on hold for 30 minutes only to be transfered to someone else who put me on hold. Never have I been treated like this by phone company and I want to add phone lines to account but cant get anyone to help me. FRUSTRATING

    • I will be adding a phone line to my home and now I worry if I will be able to. How long in advance should I start the procedure getting a phone line added?

  9. I dread having to call Frontier. The automated voice tells you “Your business is important to us” and then the whole process does everything possible to negate that. I’m left on hold for long periods of time, almost never get my problem addressed when they finally answer, and get promised a call back with resolution and have never received one, so I have to go through it all again. Twice, they’ve come up with new pricing that promises $X per month. A year or so later, it mysteriously bumps up by $100 and I have to waste copious time arguing with them to put it back to the original pricing. Bad company, bad service, therefore seriously considering VOIP. (BTW, that’s the key for getting what you want–threaten VOIP and they’re much more willing to negotiate.)

  10. Is there anyway to stop the SPAM I am up to over a 100 a day I could really use your help thanks elden

  11. my barn burnt down in Jan. of this year. we have always had a phone in the barn for over 20 years, do to our animals and having to call the vet. We also don’t get good cell service. I have tried to get the line hooked back up after we built a new barn. 4 weeks in a row they never showed up for our appointment. The following day after missing the last appointment Mike Long came out and installed a junction box in the barn. I assumed I now had service. There is no line going to the box. He told me I would have to pay for a separate line from our road to have service to our barn. The original line came off our line in the house. Even though the electric company replace the lines burnt by the fire, frontier won’t reconnect a line that is already there. I pay for wire maintance each month, but i’am told by Mr. Long that frontier is not in the business of giving out freebies. Why did he come out the day after the missed appt. and install the junction box? I’m sure it wasn’t free. I really need a phone in my barn, but I don’t feel I should have to pay for a new line when there is already one. I was also told I was lucky they didn’t charge me for the line they buried to hook the house back up that was pulled out during construction. Can anyone help me? gail

  12. Can’t wait for my contract to run out. Got lied to to sign up. Was told i would get 7m internet, and at the most I get 1. Evenings, dial up is really faster. Internet goes down at least 3 times a week. Tv goes out every time we get a drop of rain.

  13. took 4 tries without being hung up on (first 3 times I typed in my phone number) to get through to them. Kept hitting “0” on the 4th try and finally after almost a half hour they finally came on to talk to me. The person that answered hung up but left the phone on, so I hit “0” an few more time and finally someone else started talking to me. One of the worst customer service outfits I ever dealt with.

  14. WE have Frontier local and long distance service.For the last year we have had to call Frontier to get our bill adjusted. We are being charged for calls we did not make even being charged for in state calls when we have their in state service.Each time we call they tell us the problem is fixed but the next billing cycle has the same problem.WE are fed up with Frontier .Think it,s time to drop them and use just our cell phone you would think after a year they could get the problem fixed unhappy customers Gerald @ Eleanor

  15. we have had the worse service since frontier took over from Verizon my phone and internet have been out so many times and I have called my last time someone was supposed to have fixed it by Tuesday and this is Wednesday morning and it is not fixed I am a nurse and get called out to come to work some times and they are unable to get hold of me and my husband has multiple medical problems and we need to use the phone for 911 calls and this phone does us no good if it is not fixed today I will not pay the final bill and I will call vonage and you can stick the final bill as I will not pay it and I will contact the attorney general I am sorry it has come to this but I cant get any satisfaction otherwise

  16. we have had phone line problems for awhile and sat 12/21 a repair man showed up he said it was our vtec phones that were not working so today 12/23 we went and bought a new phone and it wont even give us a dial tone now we did this fixed asap because I am a sheriffs deputy and we need this house phone fixed we do not have cell phones and now no way to call out or get incoming calls please sent someone out as soon as possible

  17. Yesterday I waited on the telephone for forty-five minutes for customer service before I gave up. This morning I waited twenty-five minutes (listening to annoying ads–was that why I had to wait?) When a real person finally answered, he was very gracious but, when I explained my problem, he said he would have to contact tech support (which is who I called in the first place, as I understood it) and would get back to me within twenty minutes. I have now waited an hour and have not heard back. This is terrible service.

  18. I sent an e-mail to Frontier over a week ago and got no reply. My e-mail involved a complaint of discrimination between new customers and present customers. We, as present customer, are not allowed the same deal as new customers. I’m paying $30 a month for internet service while new cusromer are offered $19.99 with no contract for two years. Yet we, as present customers, are forced to go under a contract if we choose to stay with Frontier. That to me is discrimination according to the definition in Black’s Law Dictionary.

  19. Your new format for e-mail, especially the Inbox/Sent mail page is way too cluttered. Please tell me how to opt out of this “new improved” format and return to the crisp customer friendly “old” style.

  20. I was to have a fixed price for life with Verizon. Frontier took over and for a bit of time, it was honored. Then it went up $1.00 and when I asked about the increase I was told they had no record of my Verizon arrangement. Shortly after that, the price increased by $6.00 more per month and I have been told I have the lowest price available. Also, I was told that I have the slowest service (barely above dial-up) and can’t get any better because I am at the end of the limit of 3 miles from a source. I have had the modem replaced and now my Wi-Fi stinks and my internet access and e-mail service is slower than a team of worn out oxen in a rocky field.

    Price goes up; service goes down. Way to go Frontier!

  21. i can believe all ive read on the comments.missed a 21 dollar bill in nov. and my bill sky rocketed they want to collect 156.00 from me my advice to all is dont miss a payment they charge 7.50 amonth and you cant get caught up…plus they are charging $43,instead of my p.ment of 21.00 these payments are going god knows where and you talk to a different person every time.

  22. My land line phone has been out since Thursday afternoon. I live in a rural area and my cell phone doesn’t “pick up” unless I go a few miles down the road. I thought since I had internet service that I could contact Frontier through the internet to discuss my problem, but the live chat that is supposed to help me, says “off line”. Even ‘tho it’s the correct time to reach them. I really need someone online to contact me and tell me what the problem is. I’ve checked all the hook ups and possible problems in the house. Someone from Frontier should contact me right away, or I’m gonna go with a different phone & internet provider. Please respond quickly, I have no other way to contact Frontier at this time. Thank you.

  23. I had Gross viruses in my computer I went to Frontier help desk I Reggie answered the phone—-I just want to say how much I appreciated his patience with me I am an older individual and do not know very much about my computer–Reggie was very helpful,friendly and understanding–just want to say thank you so much for the time he spent with me and fixed it!!!! I now have frontier protection and feel confident This will not happen again—also talked to Trey and he was helpfull also. I have been so happy with frontier as my server everyon I have talked to are all professional and very pleasant–thank you for such A good job :)

  24. Landline is out, have an open circuit, checked it outside, no way to contact repair, I do not have another phone!!!

    Frontier support really sucks! At least the 4th time in the last 6 months I have had to contact support!

  25. I had a tech service on my computer via remote today and he did a wonderful job – I talked with two people before he took over and they were helpful as well. Thank you, Frontier

  26. I have had nothing but good sevice from Premium Tech Support. Can’t say enough good things about everyone Ive talked to. We’ve needed them a number of times already and they’ve always been very helpful. The latest-Kevin techal #177- spent a long time cleaning up after a scam call. Didnt think the scam went thru (what a fast talker )but finally told him I didn’t know who he was and was going to call my Tech Support and did.

  27. I would like to thank Suzanne ID number 128 for the great job she did helping me with my problem I think she did a great job and I would like to thank the others that helped. thanks again. C.D. McDowell

  28. I needed help with my startup on my lap top. I could get to my password site. Tom preformed a very long scan,keeping me posted all the time great job tech id tech a1181 thanks jim davis

  29. When my phone service was with Verizon I had noises on the line all of the time and people could hardly hear me. I had contacted Verizon several times about this problem. When Frontier took over my phone service I called and a service man found the problem and corrected it. I have had no problems with my line and the service man was pleasant and professional. Thank you for your service, time and consideration.

  30. Help. I have (just uninstalled it) Frontier Secure. It hasn’t worked for 4 months. Today a tech installed Contact Anywhere. I let her get off the phone because it kept asking for restarts. It stopped dealing with conflict at 75%. I also didn’t see anything to do with security, scanning, etc. I just uninstalled it. I am sad to say Frontier products are no good. I’ve had Frontier for18 months, I’ve had trouble with internet speed, high definition and other problems I’ve forgotten. Currently I’m battling with billing. My caregiver and I have talked to Robert (who made a mistake telling us how much to pay) Mike, Jerome and Tom, but the charge remains as a past due. Tom said he would have Jerome call me since Jerome told me it was all fixed. The problem is a maintenance charge in error. No internet provider should take up as much time as Frontier has. I once took a marketing class and one rule was: if you have 1 unhappy customer, you have 100 unhappy customers. I am now searching how to replace Frontier altogether.

  31. My phone service sucks we called 2.5 weeks ago told them we had no phone service they said it would be a week. They came out and fixed a bunch of other lines and said ours was fixed didn’t even call to see. So we called again and they where supposed to be here Monday but no show they canceled the work order said it was fixed and now its going to be another week that’s 3.5 weeks plus 4 week ends my phone hasn’t worked that’s bs

  32. Reasons unknown, my 87 yr. old mother’s phone service went out on a Monday morning. Called that afternoon and customer service wrote a report and said service should resume shortly. That evening called again and heard same story. Next morning customer service gave the same story. Upon speaking with a rep in another state, they refused to let me speak to a local supervisor citing this is their rules (no one can talk directly to a supervisor unless it’s a Frontier customer service rep.Today I learn that a cable outside must be repaired and that it is not scheduled until Saturday. This is the soonest date as it is reported that an 87 yr. old is considered a medical emergency. Bottom line: medical emergency with Frontier takes 5 days to resume. Feels like we’re living this nightmare in a 3rd World Country!!

  33. my email does not work, haing lots of problems viewing, will not recognise my id or password, a box comes on screen asking for me to check and change it.

  34. My 91 year old mother has been without service now for four days and no one has even came out to check the situation out. It is her only means of communication. This is absolutely ridiculous since she explained her situation to customer service. Hopefully nothing happens to her where she needs emergency assistance. They definitely need a new way of prioritizing their services to customers. Very, very disappointed!

  35. Because of all the problems with bait & switch, being misled on services offered but later learned they don’t have them, and many connectivity issues on what services they did provide, I finally stopped using Frontier early 2014. Even though my account was zeroed out Frontier continued to contact me stating I had an enormous balance. As of about 09-29-2014 or the 30th, I again contacted Frontier about the incorrect balance. The guy this time said it was nearly $400!!??! Outraged, then he disconnected our communication. October 1 I got a credit bureau alert that $158 was reported by Frontier to my excellent credit record. I immediately contacted Angela Norton in escalations. She finally got back to me today stating she was as shocked as I am because my account reflected a ZERO balance and that she contacted collections to instruct them to remove the negative mark on my credit. I contacted her again and ask for proof of her contact and instruction, to them and proof of when they contacted the credit bureaus including what letter they sent to delete it from my credit record. I have gotten nothing back! My fiancé and I are trying to qualify for a new home at present time! Frontier is so problematic with their false promises, their offering services that they know they do not have, stating 12mps, but I only got 3mps, and their Frontier Secure Internet Security breaches caused severe damage to my data by allowing over 140 malicious intrusions and viruses to get into my system. I have lost all of my data now on two computers, and more problems with them. Now they have damaged my good name in credit! They need to fix it and have the negative remark removed immediately or else! Even their corporate division stated they were in error for doing this, yet nothing has been corrected. Wow! To hell with them… filed a BBB complaint and Consumer Fraud complaint as well. My next step is a legal court proceeding. They have caused both emotional, mental and financial hardship every since I started with them. They are liars and cheats! They don’t care what rep tells you what because they just lie or say “oh he/she was in error but we’ll do this or we cannot do that”, whenever they are faced with their unlawful business practices!

  36. Tech, Mark,#246 provided excellent service to correct a continuing problem with security. Hope the future shows the trouble is now corrected. Joshua was also competent and helpful.

  37. I would like to sincerely thank Rick Mandelik Unverse Technician for helping us get our phone, internet and television back in service. Rick was helping me out over the phone with some problems we were having and at the end of our call we got disconnected and lost all of our service. I called back and spoke with another technician and she was not able to get our service back on. She took down my cell phone number so a technician could call me back. Meanwhile Rick was trying to call me back of the home phone that wasn’t working. The second tech I spoke to had added my cell phone number to our account information and as soon as Rick saw it he contacted me and got our service back up and running over the phone. We were so pleased not to have to wait for 24 to 48 hours for a technician to come out to the house. But while I was on the phone with Rick as our phone service returned a technician called me right back. I explained what was going on and he told me if Rick was not able to get our service right back to call him. His name was Chris. Thank you to both Rick and Chris for the great customer service. Thank you Frontier.

  38. we have been having internet signal problems, I have called tech support 6 times they schedule a tech to come out and fix the problem but they never show up or call, what is going on with this company? we changed our schedule to be here when they say they will and they don”t have the courtesy to call “bad service”

  39. i have been trying to contact customer service for 2 days. i either get hung up on or disconected. i know nothing about this so call take over. i have been with at&t for years and was always able to contact someone to talk to. are you for real

  40. Going through “The Change” to Frontier Commutations. Since A T and T gave up, for the last 2 weeks I have had off and on Internet. I have restarted the Router about 20 times. Right now there is a 6 hour wait to talk to Customer Service. Changing to any other provider will be better than Frontier. DO NOT GIVE THEM A CHANCE, YOU WILL REGRET IT.

    Sent to almost 2K Facebook Friends

  41. This is the worst sevrice on the planet!!!!! It’s always down bad connection on wireless out in Californa At the light House Resort … Even the office says the wish they could have a different service provider, now that not saying much for the service that we pay for!!!!! and don’t send me an I’m sorry back just fix the damn problem u have 4 boxes out on the property and the mgr in Gault Ca, is an uncaring person u need to fire him!

  42. AT&T really DUMPED on its former customers by selling out phone service in Connecticut to FRONTIER. We are left HIGH AND DRY with internet service that is absolutely useless – if it isn’t down, IT IS DOWN. Try to use anything ON DEMAND and it will DIE right in the middle of a video. Am going to have to contact our computer geek and see what can be done to get a new internet service – Hughes Net or something more expensive – which will probably work when FRONTIER keeps dying out.

  43. phone service has been down for at least 5 hours saying all circuits are busy, Frontiers wonderful , as advertised, reliable service stinks. And believe me, this is not the first time!

  44. I have been sitting on hold for over 20 minutes listening to crappy music and recordings about Connecticut (I live in Michigan) all this to get to repair. What is wrong with this company?

  45. I called Frontier yesterday in regards to a problem with my new account. I received a promotion flyer on my door that offered Fios installation, with no installation fee, no contract and no need to purchase cable or home phone service. I received my bill and noticed they had charged me the 149.99 for the instalation fee. I called on 11/11 and they asked to call back because my account was so new it was not in the system yet?? I called back yesterday, explained the problem and the representative refused to remove the charge that was offered on the flyer. I confirmed to her that when I called to request for service the representative confirmed that would not be charged. I asked to speak with someone else and I understoon it was not her fault if she could not do that but that I needed to talk to someone who could take care of this. She placed me on hold for 45 minutes and then they disconnected the call. The service is a true disappointment. You are lied too and I am pretty sure they were aware they continued to have me on hold.

  46. This is the worst service anyone can pay for !!!! Soon as it’s time to re new which I pay once on month I am leaving your service! I have to call all the time ,because I cannot connect to the lighthouse resort where I live in California on the Delta river … in Isleton California ….. The repair to the boxes out here come out of Gault California ….. It took a repair man from there office 10 day s to come out to repair 1 box in my area out of 4 when I call I reach some one in New York! they write up a tag and send it to Gault ca. this is just not the service one signed up for
    I will be going with a modem and with Delta wireless right out here by where I live ive had them before there towers are 5 miles away and I don’t have to go through the hastle of calling 2/3 time a day to Frontier !!!!


  48. There is only one or decent people I that I know of at Frontier service. I just fairly recently got a lifeline discounts page online to print out. Frontier displayed Georgia`s lifeline which isn`t as strict as CTs lifeline. Today I got a message from Frontier saying I was denied discount services because I didn`t give them my income. It turned out that they showed me online only Georgia`s lifeline. I just pray I`m not gonna have any more problems with lifeline.

  49. Five Stars to Techs Cortney (ID ?) and Tom W. 181 at customer service for their professional and knowledgable help in formulating our Frontier Security. Much appreciated, Thanks RAC.

  50. There is always problems with Frontier, from the actual phone lines, to the equipment, to incompetent technicians, in person, and on-line. Every time I CALL FOR A SERVICE CALL I WAIT FOR HOURS!!!

  51. I am convinced that frontier does NOT care about their business. I have been waiting 1hour and 45 minutes to talk to a customer service rep about my plan. I was going to upgrade my service but am seriously thinking about moving to Shentell. Really.. I do not think they are ever going to answer the phone and if it isn’t answered soon. I’m gone. The service is beyond aweful..

  52. Frontier’s service is awful!! Our home phone is not working this morning. I do NOT want to wait on “hold” for 18 min. from my cell ph. so I thought I would try your website. I would have been number 105 in the queue!! NO THANKS!!

  53. i hate this company. have trouble with my land phone evey week. I have a handicap daughter and need a phone. had a health issue and did not receive the call. going to take legal actions now



  56. Horrible Customer Service – spoke w/several people and no one will give me answers on linking my 2 accounts or accept payment for the 1 account that is overdue (due to them). Asked to speak w/a Supervisor and was transferred into a black hole.

  57. Have not had Internet service since Thurs 12/25, had tech here Tues 12/30, worked for about an hour
    After calling back and getting the run around they will send someone out on Friday 1/2. I am extremely frustrated that I have yo wait one week to get this resolved. I have been a loyal customer since 1973, but that is going to change. I will be looking for a new carrier. And you should train your people to more compassionate to customers one was extremely rude to me

  58. just wanted to thank mark id#246 for helping me with my desk top.He was very kind and courteous.The 24/7 tech support is awesome thanks again.

  59. your customer service is horrible left on hold for 30 minutes only to be transfered to someone else who put me on hold. Never have I been treated like this by phone company

  60. I attempted to call Frontier service this morning regarding a phone call I received from someone named Rachael at 5:01, Jan 6, 2015. I could not understand the call, but am certain it was a marketing call. When I checked my caller ID, my name and number was the only one reflected. How can this happen?

    I put the phone on speaker after I was advised to wait for a representative to answer the call. Twenty-five minutes later I hung up the phone without ever talking to anyone. Yet, I get requests daily to add other features to my plan – are you joking!!!

  61. We have DSL with Frontier and for 3 weeks it doesn’t work .We call and it take 30 min. to get to them .We keep getting billed . We have net flix and can not watch it . but are paying for it . They keep saying they are working on it but nothing is happening what do we do.

  62. I recently called Frontier for help with wifi connection and Tech883 took my call answered my questions in a friendly polite manner and helped me solve my problem. I am extremely grateful to this person and all the friendly service I received. Please let this person know how much I appreciated their help.

  63. Customer no-service. Service representatives are rude and not helpful. We have not had phone service (land line) since Friday morning. We are being told that service will be restored sometime before 3:00 p.m. on Monday. This is not the first time we have had this kind of problem, one time we were without service for 5 days. Obviously they don’t work on Saturdays or Sundays to repair their problems.

  64. The worst customer service ever. I have not had phone service since 1/19 in the evening. I called 1/20 at 1 PM. Reggie put a ticket in and said it would be fixed with-in 24 hours. Not the case. Called on 1/21 at 2PM. Alex from Teck support would not help. Called back, got teck support again. DIANE (USELESS), Hung up on me. Called again. Once again got teck support, your phone system only goes to teck support. Donnie answered. Said it would be fixed by 5PM. called back at 5:45, talked to Christina, she dis-connected us. Called back again at 6:06 PM, talked to Emily. Much better. Said it would be fixed today ( 1/22). Just called again, talked to Maddy. First she stated it would be fixed by 5PM, then changed it to 2PM.

  65. The worst customer service ever. I have not had phone service since 1/19 in the evening. I called 1/20 at 1 PM. Reggie put a ticket in and said it would be fixed with-in 24 hours. Not the case. Called on 1/21 at 2PM. Alex from Teck support would not help. Called back, got teck support again. DIANE (USELESS), Hung up on me. Called again. Once again got teck support, your phone system only goes to teck support. Donnie answered. Said it would be fixed by 5PM. called back at 5:45, talked to Christina, she dis-connected us. Called back again at 6:06 PM, talked to Emily. Much better. Said it would be fixed today ( 1/22). Just called again, talked to Maddy. First she stated it would be fixed by 5PM, then changed it to 2PM.

  66. once again you have proven to be the worst comp. I’v ever had the misfortune to have to deal with . my bill has never been the same in 3 months ,even though after 3 phone calls 2 hours of my time 3 customer service agents later ,a 1 year promise of rate staying the same I have 3 bills with different rates for the same service, your so called call back service NEVER calls back ,so this leaves me with the time wasted tear system witch can really make the custormer cry. Now my 2nd TV has no service at all I had a tech that was suppost to be here on tus jan 20th,but shock of shock you never showed up or even called to set another appointment, To say I am fed up is an understatment I WOULD LOVE TO HERE ANY RESPONCE FROM YOU ,BUT I KNOW YOU NEVER CALL BACK cant wait to find another provider so sick of you from Susan tavagalione



  69. It is appalling that you would subject loyal customers to an incredulous breach of our privacy by allowing Yahoo to put their disgusting ads in our e-mail inbox without permission or even the courtesy of a choice. You have reached a new low in making money at the inconvenience of your customers.

  70. Our land line phone has not worked for 6 days. I called on my cell phone each day and was told that it would be fixed but nothing has happened, no service man or other action by Frontier. My wife and I are in our mid-eighties and need the phone for medical treatment, medicine procurement and hospital/ doctor communication. We have already suffered because of the phone problem in several of these areas. Our son in-law is a lawyer and wants us to file a case on this,using his law firm. We are reluctant to proceed with this now, but if some thing is not done by Frontier to fix their lines (they say other customers in our area are similarly affected)we will have to do something.

  71. I don’t know much about computers so I will leave my message here.The 22nd Feb I wake up to no phone,tv,and no computer.I called tech support and in less than one min the woman said there is a problem in your area and it would be fixed today and hung up.I called back and talked to a gentleman named MASON/TECH AL292.This man got everything up and running in five mins.The woman had no intentions of helping me.I hope MASON,S boss is reading this because you need more people like him working for the company.Job well done Mason.

  72. I called sunday with a problem with my phone,internet,tv.Woman said there is a problem in my area and would be fixed by the end of the day,and then she hung up.Called back and talked to a gentleman named MASON.He said there was no problem in my area,talked me through what I needed to do and in five mins he had me up and running again.Just to let you know you have a good man working for you,and if you find out who the woman was,she should be fired.She had no intentions of helping me.

  73. I attempted to contact customer service. I was cut off from call after being placed on hold several times. Connection was terrible so was service. Trying to get out of this company service.

  74. I have been generally happy with Frontier internet only. However, I see promo adds which I would like to take advantage of. But the offer is only to new customers. Check my payment history and see that I have never shirked my financial responsibility with Frontier. In addition my internet connection is not powerful enough to keep my online speed where it should be. I would like to have this rectified. Thanks, Vince B

  75. I have been having trouble with my internet service for over 5 months now. I have made many, many calls to the area Tech. Supervisor and also to the area General Manager to no avail. All I get is the run around promising things will get better very shortly. I even tried to send an e-mail to the CEO of frontier but it wouldn’t go thru. If I had other recourse I would drop Frontier in a heart beat. Don

  76. Am now sorry I had Frontier setup in my house. Can’t get questions answered, calling is a waste of time, and getting cut off for not reason. Tried to activate a tv descrambler box talked to to 5 different people and either got cut off or was told to stay on the line. I was given an alternate ph# and that was no good. Tech installer has phone # to activate why can’t cutomers have a ph# to activate? Probably will go back to Comcast.

  77. I called tech support Tuesday April 14, 2015 at 2:26pm & spoke with a support who said her name was Michelle. I had a question on why I had so many times shut off my computer & was getting updated, it seemed excessive. 1-she didn’t seem to know what updates were 2-she asked me what the updates said 3-she told me I had to get out my yellow stick & hook up to the internet 4- she was unable to properly prompt the screen to allow her access to my computer & see what was going on 5-she transferred me to Microsoft. That was a real piece of junk, they wanted me to repurchase a package so a more advanced tech could work on my update problem, I ALREADY HAVE A PACKAGE. I finally got Microsoft off the line. I have been researching & had a well versed internet party over. My updates are coming on so much because the ones Microsoft is sending do not apply to my computer with the exception of one which had already been put in the computer. I am EXTREMELY DISSAPOINTED with the service. In addition to this she tried to sell me a back up system for 9.99 or so per month, when I told her I already had 1 she checked (supposedly) & said I didn’t, well guess what it shows on my monthly bill that I am paying for a back up system. I feel I have been subject to extremely unethical behavior on the part of both frontier tech & Microsoft. My computer “problem” was simply a way to have me make contact so I could be sold more packages. I have never felt more deceived & have never been more disappointed with service then now.

  78. Was having adware and spyware problems.Computer could barely be used. Maiesha was very thorough and fixed all my problems easily. I am very satisfied. Thank you !

  79. I cannot believe the decline in Frontier’s customer service. It has always been marginal at best, but this last call takes the cake. I was on hold 41 minutes before I was lucky enough to get somebody who could barely speak English. I needed to make a reservation to bring a cat on the plane. I was told (after several attempts at very broken English) that I couldn’t take a cat in the main cabin. I told her, I have done it several times before. She told me to hold so she could check with her supervisor. All of this had to be repeated 4-5 times, it was very frustrating. SO I was put on hold and then disconnected. I hate to inform Frontier Air that my time is important too. Your service sucks and is getting worse each time I have to fly one of your routes.

  80. all i want is the frontier fax number and noone can seem to give it to me. im getting beyond aggrivated

  81. We are paying a high price for a pitiful service. Our internet is so slow. If we could get another service, we would. I’ve never been so aggravated like I am with frontiers service. If you can’t give a better internet service, why not cut our monthly charge? We’re paying top price for a out of date service.

    Greg Fussell

  82. Wow, there are a lot of unhappy customers out there. I have been happy with my service and customer support. I want to put in a good word for Tech # 265 who ‘cleaned up’ my computer a few days ago. He was great to work with and my computer is noticeably faster though perhaps not as good as new – I understand that. Perhaps you usually hear from the angry ones. Thanks.

  83. Frontier Communications really sucks! You guys are in the phone business – why is it so difficult to call your company? I am a real estate developer and property manager. I spent 45 minutes calling a bunch of dead end numbers that only led to sales people who could do nothing but say “thank you” and hang up. Communication is in your name – communicating should be in your skill set.

  84. we have been without a phone for 6 days. we have no cell service at the house so I have to drive 6 miles to use my cell to call service. every time I call they give me a new work order number and that they will be there tomorrow for repairs no one has showed up. this is not the first time this happened. I am sick and tried of frontier.

  85. I continue to have high numbers of service drops on my DSL in the Richland, WA area which has been reported but not corrected.

  86. I just switched to time warner. No internet service for a week, suppose to come out last Friday but a no show. Tech we’re quite helpful but service still not fixed. This has been an ongoing problem of no or very slow service for years. No internet no microcell to which my cell phones don’t work well at home. Costumer service rep suggested I get a home phone for more reliable service. My cells work fine when I have internet! Even though I’ve been a customer for 40 years I decided to switch. Much faster service so far and a bit cheaper. If frontier had just shown up I would have stayed with them. Their loss!

  87. My home phone was knocked out by a storm. I could hear what caller was saying but they couldn’t hear me. I tried to report problem on internet but they haven’t called me back. I had to have a friend report my phone outage. You should have an e-mail address that people could use to report outages.

  88. I received mail from Frontier for someone that does not live here. I am putting it back in the mail. This person lives in Fairfield Glade and I live on Shadowmont Ct. Thank you. Deborah Hyder

  89. Dear frontier
    Since ipurchaced a bundle i was approved for a $250 rewards card i calld answered all questions and agreed to the terms and conditions I keep getting notices that it cannot be processed because i did not agree to the terms and conditions which i did
    I am not happy about this I would like you to resolve this situation
    Daniel J. Georgette

  90. Received excellent service from techa1231! This man was the only one who could help me after 7 days of no TV service. I hope you are paying him well. Need to check on the training others have received as they could not help.

  91. I called in because my fax line was not working . I was on the phone 1 1/2 hrs one day , 1 hour the next day to get someone to fix the fax line . I talked to 7 different people and i’am not sure that the fax line is fixed or not ( takes 24 hrs ) . TELL ME AGAIN WHY FRONTIER IS SUCH A GREAT COMPANY !!!

  92. I have not been able to use my phone to get call for 2 days and have tried to get service to repair it – can you help me?

  93. Over the years I have had many different phone service, but Frontier is by far the worst service I have ever had. For the last several months our phone goes dead about twice a month. It was out again over the holiday week end. I call service and am told it will be four or five days before it is restored. No one has ever came out to fix the problem, it just comes bake on. I see by the customer comments that I am not alone in my opinion.
    Give better service our get out of the business.

  94. Recently we were with out phone services due to a short in the line. Account PIN 1717. Credit was given on last billing and problem was solved. However contacting through the web is to say the least pathetic. It should be easy to get to the person or technician you need to chat with. I spent over an hour and half then and seems as though I kept getting sent back to the starting point. Finally gave up and found someone with a cell phone and had to call it in. NOT GOOD!

  95. I just wanted to take a moment to compliment your service tech, Ryan Achenbach in the Tower City/Muir service area, zip 17080/17957. When you receive service this good these days, it is worth taking a moment to compliment.
    I had been experiencing internet issues, off and on for the past two weeks. I reached out to Frontier and Mr. Achenbach was here first thing in the morning to trouble shoot. I didn’t have to wait long hours for him, I didn’t have to wait for my issue to be resolved for hours or days – he worked outside and inside to resolve my issue ASAP. He was wonderful. Pleasant, nice and truly listened to my issue and resolved it promptly. It required an outside fix and inside. THANK YOU RYAN!!!

  96. My phone will ring but then goes dead and when some one calls me it rings but does not tell me who is calling. it was fine yesterday but not today.

    Thank you Frances Goates.

  97. YOU PEOPLE SUCK!!! I am a brand new customer trying to straighten out my billing and have not been able to get any help. I spent 40 minutes on the phone with customer service and 20 today and have not gotten ANYWHERE. I am sorry I ever hooked up with you people. When my first bill arrives, I will be adjusting it so I only pay based on the Special I signed up for (Internet & TV for $79.99/mth for one year). I have all my documentation of who I spoke to and what was agreed upon. I have never experienced such horrible customer service in all my 54 years! I will be writing editorials to all the major newspapers in my state and you may hear from my lawyer…….

  98. So aggravated with Frontier. Service is downright sorry. Phone only works 10 days out of the month if I am lucky. Always saying they got it fixed, yeah right. Why such a big bill for nothing. Robbey and a scam. This is not right. You don’t run a business this way. Ready to throw it all out the damn door. Just tired and sick of getting ripped off.

  99. Oh by the way, even when your contract is up, they refuse to let you cancel it. I know I tried it, and they renewed it anyway. Guess its time to hire a lawyer and sue.

  100. so I talked to someone on the phone today about my parents service cause you took my outstanding balance on their account and now wont switch it ack after telling me both accounts were in my name so now we are both cancelling sense they didn’t wanna do anything to straighten out your companys mistake

  101. With all the complaints on here don’t even see how this sorry assed company operates. Even a 5th grader is smarter. Class action lawsuits are in order.

  102. We switched from Comcast to Dish and Frontier. I was told from Frontier that the equipment would be mailed and I would do a self install. Equipment was expected to be delivered Mon. I scheduled disconnect of my old internet service for Tue. just in case there was a delay with the mail. When the equipment did not arrive by Wed. at 430pm I called Frontier. The customer service agent was nice and checked back with me every 5 minutes. However it took 2 hrs and 17 minutes for her to get through to tech support to locate my equipment. SHe was told that the equipment that was originally scheduled to be sent to me was not suitable for the system used in the state of CT. Now I have to wait 10 days for a tech to show up at my home and bring different equipment. Really? They have been in CT for a while now. They knew what state I was in when they accepted my service. I wonder what would have happened if I had not called. So far we are not happy with Frontier and we aren’t even connected yet. Making customers go 12 days without internet is not good business.

  103. My phones have out of service for over 3 weeks now. I called in 3 weeks ago and I still have no phone service. There is so much static on my phones you can’t hear anyone talking and they can’t hear me either. I don’t understand why someone hasn’t come to fix it yet. Please help me.
    Thank you

  104. Don’t know how you could get any worse than this place.They would of went out of business years ago if they had to compete.

  105. What is the purpose of the auto system? After I finally get a person, I have to give all the information again. Then the agent entered wrong information and my phone did not get repaired. After much time on the phone, I get transferred to 3rd party verification and get hung up on because I gave a No answer. I have had this phone number for 50 years. I did not make the error that cut off the service. Yet I have spent many hours on hold waiting to get your mistake fixed and still have no working phone. Looks like this would be a good place to start a telephone company.

  106. I cant believe they Frontier is still in business! I called on 8/10 regarding a sudden drop in internet speed and I was on the phone for three hours with three different people and I was told that an upgrade of my internet speed would correct the problem and the upgrade would be completed within 24 hours. I waited 34 hours and I called to follow up and spent 2-1/2 hours on the phone speaking with seven (7) people with varying information from i.e. there is no record of the service order to the service order has been completed and the service order is in the system but not completed yet. As I white this, after speaking with ten (10) people form customer service and tech support and spending 5-1/2 hours on the phone, I am no closer to a solution than I was when I first picked up the phone…HELP!!!!!!!!!!

  107. Customer service the absolute worst! Can’t get the same bill two months in a row! My bill went up to &152.99 a month so I took off a TV and reduced my internet speed, supposedly to reduce my monthly bill to $139. Get the next bill and its $152.99! Call and get some idiot in Ohio telling me that my bill is correct. Doesn’t want to know anything! Just feeds me the corporate line and tells me what a great deal I’m getting! My bill with Frontier, since they took over from ATT has gone up $33 and I get NO virus protection, slower internet and one less tv box. This company absolutely sucks and I will soon cut the cord on them!

  108. This has to be the worst phone service in the world. It was suppose to be fixed today but it wasn’t. This happens all the time

  109. My phone is out again!!!!! This makes about 6 days this month. The electro flickers and the phones go out.WHY IS THIS

  110. I was told by a tech that frontier in in the process of taking over ATT this was 08/2015 and I’m reading the same complaint of no speed from back in 2013 because of this take over of ATT. peek times I get .07 to .77 mbps . Tech told me it should be fixed soon. after seeing this I think he fed me a line of B.S. Time to go else where for internet

  111. the customer service on the phone it’s poor because in my house try to call to fix internet issues and your representatives hanging out in the middle of the call and when we call backlots of times the representatives never answer , one of your representatives tell us you have a big problem in Indiana and more than 80% of your customers have same problem with the telephone lines and might for that problem have a lots of call’s to report the problem and your representatives don want to answer calls

  112. I been without a phone for a week I called three times never got a date for repairs to be complete . I am going to get a cell phone booster for the house . Then I will cancel phone service for both business also internet service .I don ;t think frontier need my bussines

  113. My 90 year old mother has been without her phone for almost a week! I have called the company 13 times and cannot get any help. To make matters worse , my mother’s Life Alert is connected to her phone. What if she falls?????? What kind of company treats its customers this way, especially the elderly and handicapped ?

  114. We have had no phone service for almost two weeks. Promised to be repaired by the end of business today.

  115. Help! It is goung on 3 days without phone service. Power was restored at 5 yesterday TV and internet came back up but no outgoing phone. I got the run around from Carolyn at your local chat line. Josh from tec support was helpful and says the phone is ringing. I had to go to a friend because I have no phone. I came back home and still nophone. My instrument says “No Line”. Will someone please fix this. If I do not have service by tomorrow I am changing to Comcast!

  116. Our phone (land line) has been out since Aug. 29, 2015. We have contacted Frontier since Monday Aug. 31, 2015. In Indiana and Connecticut. We were told that today Sept. 4, 2015 some one would fix it. We can see the phone cable in two pieces about half a mile from our house. It is still in two pieces and we are still with out a phone. How do you ever get repair service to come?

  117. I am trying to contact you regarding my 93 year old father’s account…..
    2083823151 092085 8
    Contacted your call center and cancelled his service at least a month ago as he not longer lives at home. Now we are receiving past due notices.
    Over the past months we have had very poor service. I could not contact him due to your equipment issues…..outside the residence, and determined by you to be YOUR problem. It took 5 days for his service to be usable and were told we would be credited and from I can tell…..this never happened. I would ask that you cancel his account and credit it in the amount of $29.30 and end this horrible experience for us.
    Your assistance in this matter would be greatly appreciated.

  118. Calling 611 for repair service does nothing but connect you to the automated answering service. There is no option for the problem we are encountering namely that the phone lines are laying on the ground near the street due to an automobile accident. Additionally, the car caught on fire directly under the phone lines. Right now another company is outside fixing their wires but Frontier says that they will not be out until tomorrow. After four calls, during the first I was disconnected after being put on hold. The second, when I said that I needed someone who could answer my questions about the repairs, the “customer service” representative HUNG UP ON ME. When I called 611 for your “24 hour” repair service, I was routed to the same automated answering system. And, if I want to contact customer service on line, I have to agree to accept future calls and text messages which I DO NOT WANT. So consequently, I cannot deal with Frontier online. I went to the website to check on the status of my repair service but cannot find the link to do so.

  119. Since last wed. sept 2 I have talked to three different tech. one promised to send me a new modem, nevar got it .second one says sorry cant help. and the third says cant send a modem, and cant send a tech………I have had nothing but trouble with this internet since I got it . the modem gets so hot I cant set it on wood. its to hot to handle. sure ho[e nothing catches on fire three complaints and sorry we cant help….I know what I need to do cancel frontier.and go to shentel.

  120. Good evening,

    I wish to send a high commendation to Pete, Tech ID 406. He was extremely courteous from the onset of answering my call. I had a new modem sent to me a month ago and just purchased an IPhone 6 but could not get it connected to my WiFi due to password issues. Pete was amazingly efficient in his discovery tactics and had me up and running within a 10 minute time frame. I was impressed! It has been a long time since I have dealt with such competence in the business world. This gentleman and his ability to help me has increased my faith and confidence in human nature. It is wonderful to know that there are people out there, doing a job, whose face you never meet, can deliver such an amazing experience. Once again, I must say to this man, Thank you Pete and may God bless you mightily for your goodness to me. Sincerely, Katherine J. Musser/Ohio

  121. THey stink they keep charging me for a late payment fee and I am sick and tired of I pay my bill two weeks before it is even do and when I try to get any help they do nothing but give me the runaround i am sick and tired of there crap they should pay me for the three months worth of crap I had to go through just to get him to come out to my apt and check the modem and the wires it was there fault too

  122. i have been trying to get resolution with billing discrepancy since august 20th after speaking with approximately 5 customer service reps and supervisors no one seemingly is able to explain the billing between dish network and frontier. dish tells customers that they can not see billing and we must contact frontier yet frontier reps seem to be just as confused as customers when it comes to breakdown of billing debits and credits. i also, have complained about static on phone line and internet having to be reset at least 2 times a week so, tech was suppose to be out by september 3rd but i have not seen tech nor is problem resolved.

  123. Last week my DSL became increasingly erratic. I called Customer Service. She was most helpful and pleasant. The lineman, Chris, called ahead and arrived shortly later. He was equally pleasant and really ‘knew his stuff’. He found a bad modem and a load coil on our line (that shouldn’t be there anymore).

    I am most impressed.

    Thank you all !

  124. I want to Thank all the wonderful staff at Frontier communications for the Terrific Job they do!! Anytime I have trouble or a concern about anything They are there to help and assist me!! Thank You so Much, and keep up the Great Work!!

  125. I signed up for the Frontier Secure and I just got hacked by China. I had a warning on my computer which I had to call Microsoft to get fixed. They put on a network security and malware security. I am letting you know that this has happened. I also contacted the FBI. I am government official in my town. I have files on my computer that is not for other people to see.

  126. I want to CANCEL my order #036005268 Its been almost one month Noone has come to install my phone or internet. I’ve called several times only to get the run around from you. I want my phone number released back to Shentel ASAP. Debbie Cool Cowen, WV

  127. I spoke with a very nice, competent tech lady today about the buzz on the house phone line. It behaved like this a few years ago when we had days on end of rain. The weather has been the same lately, so maybe that’s the cause. I’m to expect a technician by Oct 3. We’ll see.

    • Cindy, we had this problem, after about a year of run around, various techs coming to the house and saying it was our various new phones that were bad, they finally replaced the phone line from the pole to the house…it was fixed and hasn’t happened again. Its ridiculous, I had to get angry and bother them to finally get their job done, spend some labor on fixing a problem.

  128. I was very fortunate to have Sandra D as my support person. She helped me do what she could, answered all my questions and was very patient and helpful.
    She then connected me with another technical dept. and stayed on the line with me until she was sure that I knew what I was doing. It was a pleasure to have her help. Her name is Sandra D.
    Sincerely .
    Wendy Levy

  129. Frontier is certainly living up to their poor reputation in Snohomish County. Made an appointment over a month ago to have internet installed on my day off Monday 28th between 8-10 am. Tech no-showed, I called at 10:45 and lady told me that their work load was too heavy and couldn’t get to me until the next day. She said the tech left a message at 7:30ish, which was an untruth. No message on either phone number. The tech ( Kellen ) called the next day and said he could come out in about an hour or so I told him I couldn’t take off work. I have heard nothing but horror stories about this company, they are a laughing stock.

  130. Frontier is the worst. I have live here 2 years, and I am stuck with Frontier. Not once has my phone worked properly. Their Techs couldn’t fix two paper cups and a string. I complained and my service got worse. I have internet with them also, yikes it only works when it is sunny and dry for a month. I wish there was a competitor here. Don’t tell their techs I said this they’ll make it worse.

  131. I’ve tried every way except on the phone to get customer service, last time on phone, took half an hour. I’m paying for up to 30 mbps. I’m getting at best 5mbps. If this isn’t corrected soon, I’ll be switching internet providers. Thanks

  132. It has been five days since my land-line stopped working. Every day I call (on a borrowed cellphone) for a repair and am always told it will be fixed the next day.
    We are old folks with no other means of communication. How long does it take for a simple repair ? Come on, Frontier, no more broken promises, Please !

  133. I am having problems with my internet service, does not work most of the time. have talked with several people from frontier, am not getting the help I need at this time, im paying a lot of money for internet services that I am not getting, just as well try and find another internet service that works, and I should not be billed for the last week without phone service and internet service. when I get my next bill will not pay the full amount either. im disappointed with frontier services.

  134. 2 years I’ve been stuck with HORRIBLE Business class service. SLOOOOW Speeds. now on hold trying to get an address to complain and guess what.. it’s been 10 minutes on hold NO ONE KNOWS THE ADDRESS!! What a lousy company. I started my business in my home and my business phone line at 95$/mo was a party line.. The Lady who I called Local Frontier Supervisor was so nasty she told me I would be the last place to ever get Internet (still none at my home) I Moved my office to Caroga Lake NY only to have same woman tell me “I told you I won’t give you internet” Now after paying for 22months for Crappy service, I can’t use your voice message system because that goes out constantly and my business callers get a message :NO SUCH NUMBER NUMBER NOT IN SERVICE! Took DAYS to get them to forward my business lines to my cell phone. Now after finally having a tech fix my internet speed it was WAY Below what I should have had.. I again have Slow speeds and I really think it’s the same Local Supervisor who for some reason has it out for me? SHOULD I CALL THE Public Service Commission?? Also when you cancel service you KEEP the Extra Month payment we all pay 2 months upfront.. and now here I am on hold for a supervisor to look for an address

  135. My Internet has gone out every Thursday since the first of October. Each time I’ve called, I’ve been given a ticket number and run through the same exercises of turning off my modem, etc. The techs by phone have been polite, but I’ve started having trouble convincing them it’s not my system. Oct. 1, told tech could not come out for a week and the next night my service was restored and I received a message saying they were able to fix the problem externally. Oct. 8, Area outage. Told they had installed new equipment in area and may be related to issues with that. Oct. 15, 6 hours on phone to find out another area outage. Oct. 22, told it was probably my modem and scheduled another tech for 26th. Tech dropped modem on my porch on 25th. I waited all day 26th and finally called. Told tech knocked and no answer so I’m out of luck and I will have to pay for a tech to come out. Last time I called, they said I could give all the info history to tech so the problem could be addressed and resolved. (They fixed my service externally after 2 days this time). Now I don’t have that opportunity because the tech showed up a day early and I wasn’t waiting around all day Sunday anticipating he might do this. I have spent HOURS on the phone with them and missed work. I’ve been kind and patient. I finally lost it with customer service today when she told me I’d have to pay to have a tech come out so that I can miss another day’s work. Nobody is telling me what’s really going on, even though somebody must know because they keep fixing it. I just want reliable Internet. And a company that will take me seriously…

  136. Don’t believe the bundle packages they are LIES! Dish blames frontier and frontier blames dish for what is advertised on frontier’s website. Makes no sense.

  137. I called yesterday, about My Home Phone.
    Told I would Have Somebody, within 12 to 24 Hours.

  138. I canceled my service with frontier my current bill for October was 107.00 called at the first of the month told them to cut my service of on oct 16. Got a new bill this week for the whole 107 plus other charges that are a scam i suspect one is for the modem, and i try ed to send it back they said they did not want it,

  139. I paid a security deposit, installation fee and whatever else. I took today off from work losing $16.00/hour to have furniture delivered and you hook up my cable/internet. Guess what you never showed up and after many phone calls I’m told the work order was never turned in and you never said Sorry. Why buy AT&T when it’s obvious that you have no clue running the company? What’s next? Are you paying me to take another day off to wait for another no show? I’m sorry I chose you people. I want some reimbursement for my time or refund the installation charge or security deposit. I wouldn’t recommend frontier to walk my dog. Please respond

  140. I have been a long time customer and I am done with you people.
    On October 25, 2015 I was told by Amelia that you had locked in a port for my upgrade and they would be by on 11/17/2015 to hook me up. This was after she put me on hold to talk to a technician to make sure there was a port available. I get some robot call this morning, almost a month later, saying there are no ports available so I called back and the person told me there was nothing he could do about it. WHY DO YOU LIE????
    then I tried to check my ticket status, today, which I did last week and it was fine, and it told me it did not exist. ,
    Amelia, if that is really her name, should be horse whipped and your company should be taken down as a fraud.

    My phone is not working, I don’t know if it is receiving calls and when I asked the IDIOT I was on chat with she said they can’t make calls out so I don’t know if we can receive calls or not. THEN she says they have to call before they come out BUT I don’t have a clue if we are able to receive calls BECAUSE SHE won’t dial a number to find out.

  142. my phone has been out since saturday morning and the only comment i can get from customer is they are working on that line. and it will be 5 pm before i get service. this is lously service for I am 76 and my wife is 71 we might need 911 we have before , I Have heart problems she hs other problems How are we suuppose to get help if you are going to keep our phone service down all weekend

  143. Our phone has been inoperable since Sat. 12/5/15 morning. I called to report the problem from a neighbor’s house and was told that someone would come out “within 48 hours”! Please send out a repairman asap. The phone number is 503-639-8754 located in Tigard, Orego. It is important to us to have service! Thank you for your immediate attention to this request.

  144. We contacted customer service on Dec 7 or 8th, regarding our phone being dead again. Was told a repairman would be out within 48 hours. This is Dec. 13th, and we are still waiting. This is the second time within the last 30 days, that we have been without our phone. A total of 14 days in all. We are an elderly couple living in the country, but only 4 miles from town. Have history of strokes and medical needs. I’m thankful that I kept my internet with Verizon, so that I could contact you. Our valley is flooded and expected to go over the roads, and we need help, not that we could call anyone. We realize there has been a lot of phone problems, what with the storm last weekend, but a week to send a repairman is a little ridiculous. Do you only have 1 repairman?????? A disgusted customer. Denny & Joan We need service

  145. Customer service SUCKS.
    I have called twice put on hold by customer service rep and the the phone was strangely disconnected. Is that how you handle undesirable questions?

    Roger Ciciarelli
    15 year customer

  146. I feel like the last 3 months have been a veritable nightmare. First I had a horrible mess with my bank account and I ended up having a stroke which left me with the loss of my basic motor skills. Some of them are coming back but it will take some time. I have 23 hr nursing care and physical therapy which helps. When I got home I found out my internet service and phone had been discontinued, and Charter had taken over. It took about 2 weeks before I found out how bad their service was. I told them to dc everything they had put in my home. Then I received 2 bills from them, one for 143.46 and one due in Jan for 182.00. I have an attorney working on them. The one thing I would love to have back is my Frontier account. I would understand if you reject my request. I just had too many people who were trying to help me but everything got totally messed up. Whatever your decision, Thank you for your time and patience.
    Steve W Young

  147. No dial tone for three days tried several times to place a service repair ticket, Have tried to contact Frontier for three hours today your enjoying the Holiday I guess! This is not the first time seems like every couple of months some service person grounds the line at some box and shuts our line off!

  148. This seems like old news! We have phone service, voice, only a couple of weeks then have to start trying to get repair people out here to get it working again! Live chat is bull**** a ticket was placed 12/26/15 but no one showed on the 31st as is usual! In the last year we have lost voice at least 6 times and each time we have not been able to receive or call out for a week or more! But the phone bills are being paid on time and at $90 a month I guess that is what I deserve for being a Veteran and retired senior citizen! My wife and I have been married for 34 years and argue little but thanks to you morons we do a lot! I guess I will have to go on Facebook again!Thanks again!

  149. I’m very disappointed that the new telephone books only have business address.
    I definitely need personal numbers. I’m 94 years old and feel this is very important to me. I’ve asked for this several times already and received no results. Why is this? Very aggravating.

    • I never received a response to my e-mail dated 1/4/2016 asking for a residential listing telephone book as your new books only have business phone numbers. Why haven’t you acknowledged my request? I am very disappointed in your handling this matter.

  150. I’m 82 years old and you have the very poorest phone service that I have ever come across. My phone has been down all day and you can even get in touch with any one to fix it. I know it is in the line, because I have check my line in the house and it is good.

  151. My phones are out again, have medical problems and cannot be without a phone

    Frontier service is the worst I have ever experienced, I will be looking for another provider !!!!!!!!

  152. I’ve been transferred 7 times, trying to get support for our internet that will not stream video
    Please call me at 5038879197

  153. I currently have an acct for phone/internet. We are rural and have never had the fastest DSL svc but about 9 months ago we began having very frequent drops in our service, often every 3-10 minutes. We have had over 8 technicians come to our house to try and diagnose and repair the problem. Finally a pair of technicians told us that our DSL speed was dropping by 50% from the outside to the inside of our house and we need a dedicated line for DSL. We have asked repeatedly for this but with no success. I contact the local frontier office every week. I have the head of the local office and of tech support (Jaclyn Cason and Tim Catron) but they no longer respond to my messages. The technicians have disconnected my security system and all of my phones but one to try to make it faster (this makes it rough in a 6600 sq ft home). Unfortunately, they are the only internet provider where I live. I am at my wits end. Please help!!!

  154. I’m very unhappy with the service that I am receiving from frontier it takes multiple calls to resolve problems . Of course you don’t ever speak to the same person twice so every time you call you have to explain your problem all over again. It is very aggravating and time consuming process to get anything resolved. Very much looking forward to getting rid of Frontier and all the stress.

  155. So far I have had a great internet connection since switching from comcast to Frontier. However, when I signed up I was suppose to receive Amazon Prime free for a year and have not received it. I called and was given an activation number but it did’nt work.
    Plus a customer service rep said they set me up for auto pay and that I’d get the 5 bucks off and neither did the payment go thru when it was suppose to and I still don’t have the 5 bucks off deal.
    service is great, customer service not so much.

  156. We have so much trouble with Frontier phone and internet. I am sick of it. Internet drops all the time. You can’t finish anything. It just dropped while writing this. They need to upgrade everything. If the wind blows or it rains you can bet we will lose 1 or both services. But I will say that the techs that come to our house are very nice and do the best they can with what they work with. And to think that Frontier wants you to add services. They can’t handle what they have. I was told that there is going to be some improvements soon. I am not so patiently waiting.


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