Contacting Frontier Customer Service Center
Frontier Communciations offers high-speed Internet, television and home phone services. You are asked to select your location to access some of the features available on the company website. However, there are plenty of features available to visitors outside the service area. Frontier Communications customer service offers a long list of phone numbers for residential, business and corporate contact.
Phone Contact Numbers
Contacting Frontier customer service by phone is one of the fastest means of solving your problem right now. Wait times will vary, but the wait time for a response will always be shorter by phone than by mail or email.
- Residential customer support: 1-800-921-8101
- Business customer support: 1-800-921-8102
- Frontier Security: 1-888-620-3663
- Repair Department: 1-800-921-8104
- Collections Department: 1-800-921-8105
Customer service is available by phone between the hours of 7 a.m. and 8 p.m. EST Monday to Friday and 8 a.m. to 5 p.m. EST Saturday and Sunday.
If you need to send your compliment or complaint higher, you can contact the corporate headquarters, also known as Frontier National, at the following mailing address.
100 Communications Drive
Sun Prairie, WI 53590
The official website for Frontier Communications is http://www.frontier.com. This website is available for customers to learn more about Frontier services and the company as a whole. If a customer needs more detailed information, they can enter their home phone number or zip code at the top of the page for a dedicated website for the service area.
You may be able to view some general information for Frontier products, but detailed information may not be available unless you enter your service address as not all products and services will be available in all areas.
Customer Service Email
There is live support available on the Frontier customer service page, but no place to email customer service. If you are having an issue and you need to contact someone at Frontier about a problem or concern (or compliment) you can contact the Senior Vice President over National atRhonda.Lutzke@ftr.com.
The customer service line for Frontier Communciations is answered by the typical automated system. We pressed 0 to bypass the first question and 0 twice more to bypass the second question. We were placed on hold for two minutes with a repeating message before Dee in Florida answered our call. We asked if Frontier Communications offered cable Internet speeds and we were told no – only DSL speeds. The call took more than three minutes to complete – most of which was spent on hold.
Did Frontier work better for you? How was your call to the Frontier customer service department?