frito-lay

Contact Frito-Lay Customer Service

Write A Review

Contacting Frito-Lay Customer Service Center

Frito-Lay is a snack company that part of the same Pepsico family as Doritos, Tostitos and Lay’s. Other products like Funyuns, Grandma’s, Muchos and Nut Harvest are just a few other brands under the Pepsico umbrella.

Contact Info:

Some of the contact information for Frito-Lay customer service is dedicated to the Frito-Lay company, but other information is for Pepsico. We’ve denoted Pepsico as corporate information.

Phone Contact Number

From 9 AM to 4:30 PM CT, Monday to Friday, customers can call in to the Frito-Lay customer service hotline to speak with a customer service representative. Representatives can speak with customers about product recalls, ingredients, complaints and compliments.

  • Frito-Lay Phone Number: 1-800-352-4477

Mailing Address

Customers can write to the Frito-Lay customer service department using a dedicated post office box. This address is NOT for Pepsico corporate. We have included the corporate address in addition to the customer service address.

Frito-Lay Customer ServicePO Box 660634Dallas, TX 75266

Or

PepsiCo Corporate700 Anderson Hill RdPurchase, NY 10577

Official Website

The Frito-Lay official website is located at http://www.fritolay.com/. You can access information on current recalls, FAQs and even learn how to decode the letters and numbers on the package to explain more about the product. Frito-Lay customer service is available on the Contact Us page and various social media sites.

Social Media

Customers and businesses are quickly learning that social media is one of the faster customer service options. Log in to your social account and connect with a Frito-Lay representative.

Customer Service Email

The customer service email form is located at the top of the customer service page. You can ask the same questions via email as you can by phone. If the problem is about a financial issue of any kind, don’t include your financial or personal information in the body of the email. We contacted Frito-Lay customer service to find out why some chips are crunchy and others taste a bit stale in the package. We’ll update you when we receive a response from the customer service team.

Our Experience

The Frito-Lay customer service line is not open evenings and weekends, but the automated line does offer some information about how callers can get in touch with the company if there is a medical emergency after hours. Call 1-513-636-5112, but only after you’ve contacted emergency medical services or your physician.

VN:F [1.9.22_1171]
Rate your customer service experience:
Rating: 5.0/5 (1 vote cast)
Contact Frito-Lay Customer Service, 5.0 out of 5 based on 1 rating
Write A Review
26 Comments on “Contact Frito-Lay Customer Service
  1. How can you justify the amount of chips you put in your small chip bags? And then retailers charge over a dollar for maybe ten broken chips. I have written about this before. The excuse then was they settled in transit. I don’t buy that. It’s a shame that a company as big as Frito-Lay is so stingy.
    Becky Hart

  2. when you ran that new flavor chip contest last year, I suggested chocolate chips, and never heard anything about my idea.i think that cheesy garlic chip won.now I see that your coming out with chocolate chips.if you can check your records, about who sent in suggestions for new flavors, I;m pretty sure you will see that chocolate chips was my idea.i didn’t win anything, but now your coming out with them.i don’t think it’s fair that my idea may turn out to be a best seller.i entered that contest, because I wanted to win that million dollars too!please check your records to see if i’m right.if I am right, and these chocolate chips take off, maybe you could compensate me for my idea. thanks for your time

  3. my son LOVES y’alls cheese Doritos. And he has become to love your baked cheese Doritos as well. I was just wandering I use to get your baked cool ranch Doritos back around 2005..would really love for y’all to bring them back :{

  4. Felt the need to email you to let you know how very disappointed we have been recently in your chips. We have been
    customers for many years; however, potato chip packages are now smaller, filled with fewer chips and are more
    expensive. It is not normal for me to complain, but I’m certain other consumers are feeling the same way. It
    is almost as if we are being cheated.

    We paid $3.29 for a bag of Baked Ruffles for approximately 54 chips…pretty sad. Do we NEED to eat chips…no…
    however we have always enjoyed your products. I also purchased a package of your regular chips as our granddaughter
    has to eat gluten free items and she can have these. What a disappointment when a bag of chips held so few
    chips!

    While companies need to make a profit, I feel you have gone too far…to the point of being ridiculous. My husband
    and I will be searching for products from another company.

    Connie Bellows

  5. to whom this may concern,
    we have been eating lays kettle chips since you first came out with them….hard to resist not finishing the bag. however, in the past few weeks, we have noticed a difference in your kettle chips. they are extra crispy to the point of almost hard and then as we are chewing, it is hard to bite all the way down so that our top and bottom teeth touch. also, after we eat the bag, our fingers are so crusted with the flavoring and it is difficult to clean. we actually have to scrub our fingers. so, we just decided to look again at the ingredients, especially since we have started feeling ill after eating them. well, we noticed that you added a new ingredient……buttermilk. we have severe allergies to milk products and we always read the ingredients label. we love the maui chips but it contains milk products, we had to not buy them. however, when we first started eating the lays kettle chips, we did so because they do not contain milk products. It was so hard to resist that we almost eat it every day. we cannot believe that you changed the ingredients and added the buttermilk. we feel, that for the safety of others, especially those with severe allergies, you need to put that the product contains milk in bigger larger print in the front. if our allergies were more severe, we could have unknowingly injested the product and died of anaphylactic shock. fortunately, we didn’t, we just have to have suffer from congestion in the chest in head for a about a month. that’s how long it takes to get out of our system. there are a lot, I mean a lot of people who are allergic to milk products. for now you have lost our business and possibly many others because you added the buttermilk. and we don’t understand how buttermilk enhances the flavor of the vinegar and salt chips. we cannot understand why a change in the recipe if it is already good. we sincerely hope that you will address this problem. until then, we am sorry to inform you that we cannot buy your lays kettle chips anymore until they do not contain milk products. sincerely, mr & mrs tom

  6. I would like to know why when I buy the little bag of mixed nuts it mostly has all cashews in in maybe 3 pecans and 2 Brazil nuts in the whole bag and down here in New Orleans for a 2 oz bag is like $2.99 I’m sorry that’s really letting me down so please feel free to send me some free sample bags of anything…my address is 1836 hickory apt C Harahan la 70123 thanks so much melissa lane

  7. Thought you might like to know. We bought a bag of party size wavy Potato chips. They were not as good as we normally get. The UPC #is 028400164948. Love your chips, these were just not as good. Thanks for listening. toni

  8. My family of 6 enjoy eating chips but the it is getting ridiculous with the size of chip bags and the cost. Do you really think that a 9 oz bag of chips is a “family size” bag. Well, with 4 growing kids I can assure you that it is not. This bag of chips is over $4 a bag. If the chip bags continue to shrink while the costs go up I will have to reconsider our consumption of chips. I am seeking other alternatives for my family. I realize that costs are rising for everyone and you are in business to make money but as a consumer I am really getting tired of continually getting less for my money. Thank you for your time.

  9. I would like to talk to some one of the company lays,in regarding that I very disappointed with there chips I open a big bag of chips the cost is 4.99 when I got home the bag was half gone empty I took pictures of the empty bag I’m so frustrated about this I would of thought that if I buy a bigger bag I get more out of it but my money was a total lost super diassapointed I love frito lays but this is the last time I will buy any of these chips again !! Please I would like a respond and I will send you the pictures of my chips !! IM NOT GETTING FOR WHAT IM PAYING !!!

  10. My wife purchased a bag of Tostitos Scoop Tortilla chips in the beginning of July, the top of the bag had American Flag graphics to celebrate the Fourth of July. Before opening the bag I noticed through the clear portion of the bag a bloody paper towel. As a Firefighter/Paramedic with ten years on the job I’ve seen my share of blood soaked dressings. My wife wanted to return it to the store where we had purchased it but instead I called the customer complaint number to notify them of what was in the unopened bag. During that phone call I was asked to provide marking on the bag but interesting enough the markings used to track the bag was missing. At first didn’t think anything of the missing print and the rest of the phone call was pleasant. I was told first I would receive a letter containing coupons that would reimburse me for the chips and second an envelope to send in the bag with the unidentified object. I asked if the envelope would accommodate the unopened bag and I was told if it didn’t then I was to open the bag take out some of the chips but to leave the bloody paper towel in the bag with the rest of the product. When I received the envelope several days later it was obvious the bag would have to be opened in order to fit. So I followed their instructions and included a letter that stated I was told to open the bag. I also took pictures of the bloody paper towel through the clear front portion of the bag and video taped myself opening the bag just incase.I also tore off a small piece of the bloody paper towel using gloves and tweezers, so not to contaminate the samples. I sent the product back and waited. So far a month has gone by and all I’ve heard is that they are still doing testing and I had to call them after two weeks had gone by to get that information. As time goes by I think back to the missing tracking print on the front of the bag. I can only hope that someone didn’t place the blood soaked paper towel in the bag on purpose and if they did why. It scares me to think my kids may have consumed a potentially life threatening item in a bag of corn chips.

  11. Extremely disappointed with my most recent purchase. Opened up the e bag of lays waves party size and only half the bag was full. Huge disappoint to see that, especially with what is considered a party size bag. Definitely not party size!

  12. I recently seen you guys are doing the chip flavor contest again. Have you folks ever heard of trolling? I am pretty sure that the people who are picking these flavors that you end up producing are trolling you. Either that or they have no business suggesting such awful flavors. Wasabi!? Cappuccino?! Mango salsa?! Are you kidding me? Who the heck in your corporation needs to be fired? A bum off the street could choose better flavors, yet you corporate geniuses decide to market this crap? Bye bye lays, nice knowing ya.

  13. I love chips! While eating a bag of Garden Salsa Sun Chips today, I noticed that the guaranteed fresh until date is expired. This is no fault of yours. I was wondering if they are OK to be eaten after the date and what might happen to me if do eat them?

  14. We have been looking for the cheddar bacon mac and cheese chips everywhere!!! We are unable to find them! If you have any ideas on how to fix this issue that would be great. I love these chips. Thank you.

  15. Why is it, I can’t find the NEW BACON MACARONI & CHEESE potato chips. None of the WALMART are carrying them in my area. Central OHIO.

  16. I work for a company that was contracted by Frito Lay. They have not paid their bill from October 24, 2013.
    I have contacted multiple people within the company with no luck in payment. I am currently on hold for the last 48 minutes to talk to someone about this matter. Very bad customer service. And for a company this big to not be paying their bills is unacceptable.

  17. Let me start by saying, i have been a loyal customer for years, i recently i’ve dabbled in your new flavors, ive heard good things, i bought wasabi ginger chips, and instead of tasting a wonderful flavor chip i so much enjoy, it was plain! The horror! I thought. As you can tell, the best part of my day was tainted by mediocre chips. I dont love lays because they are average, i love lays because they are diffent, thank you for your time.

  18. We usually eat Barbecue flavored Lays.
    I bought a new bag today and opened it for supper. They were awful. Very bland, like someone forgot to add the spices. And someone must have added extra sweetner.
    Maybe this was just a bunch of errors. Lord, I sure hope you have not gone and changed the ingredients. This bag had no flavor.
    I would send a number off the bag, but, which one?

  19. in a bag of Cheetos Crunchy Net WT. 1oz.(28.3g) of a variety 50 single Classic Mix was a small STEEL/METAL object I’ve bite on. I’ve open two more bag not to eating them; but to observed the contents.

    “Question” shall there be a concern or was there a Machine malfunction that if pieces of steel/metal broke off into the bags. Bar Code: 28400 04011
    Thanks

    Earl Jones
    Savannah, Ga.

  20. Since your “Do Us A Flavor” contest has started I was unable to find your Mango Salsa chips in any of my local stores. I was working in an area two hours away from my house when I had to get gas for my work vehicle. I went into the mini mart attached to the gas station when I saw one remaining bag on the shelf. I almost had to rub my eyes because I could not believe that I found them. This has been my only encounter with Mango Salsa and I still cant find them. Is there any way you can allocate more inventory to the New York City area?

    Thanks,

    Daniel
    Dreaming of Mango Salsa

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *