Contact Frito-Lay Customer Service

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Contacting Frito-Lay Customer Service Center

Frito-Lay is a snack company that part of the same Pepsico family as Doritos, Tostitos and Lay’s. Other products like Funyuns, Grandma’s, Muchos and Nut Harvest are just a few other brands under the Pepsico umbrella.

Contact Info:

Some of the contact information for Frito-Lay customer service is dedicated to the Frito-Lay company, but other information is for Pepsico. We’ve denoted Pepsico as corporate information.

Phone Contact Number

From 9 AM to 4:30 PM CT, Monday to Friday, customers can call in to the Frito-Lay customer service hotline to speak with a customer service representative. Representatives can speak with customers about product recalls, ingredients, complaints and compliments.

  • Frito-Lay Phone Number: 1-800-352-4477

Mailing Address

Customers can write to the Frito-Lay customer service department using a dedicated post office box. This address is NOT for Pepsico corporate. We have included the corporate address in addition to the customer service address.

Frito-Lay Customer ServicePO Box 660634Dallas, TX 75266


PepsiCo Corporate700 Anderson Hill RdPurchase, NY 10577

Official Website

The Frito-Lay official website is located at You can access information on current recalls, FAQs and even learn how to decode the letters and numbers on the package to explain more about the product. Frito-Lay customer service is available on the Contact Us page and various social media sites.

Social Media

Customers and businesses are quickly learning that social media is one of the faster customer service options. Log in to your social account and connect with a Frito-Lay representative.

Customer Service Email

The customer service email form is located at the top of the customer service page. You can ask the same questions via email as you can by phone. If the problem is about a financial issue of any kind, don’t include your financial or personal information in the body of the email. We contacted Frito-Lay customer service to find out why some chips are crunchy and others taste a bit stale in the package. We’ll update you when we receive a response from the customer service team.

Our Experience

The Frito-Lay customer service line is not open evenings and weekends, but the automated line does offer some information about how callers can get in touch with the company if there is a medical emergency after hours. Call 1-513-636-5112, but only after you’ve contacted emergency medical services or your physician.

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62 Comments on “Contact Frito-Lay Customer Service
  1. How can you justify the amount of chips you put in your small chip bags? And then retailers charge over a dollar for maybe ten broken chips. I have written about this before. The excuse then was they settled in transit. I don’t buy that. It’s a shame that a company as big as Frito-Lay is so stingy.
    Becky Hart

  2. when you ran that new flavor chip contest last year, I suggested chocolate chips, and never heard anything about my idea.i think that cheesy garlic chip I see that your coming out with chocolate chips.if you can check your records, about who sent in suggestions for new flavors, I;m pretty sure you will see that chocolate chips was my idea.i didn’t win anything, but now your coming out with them.i don’t think it’s fair that my idea may turn out to be a best seller.i entered that contest, because I wanted to win that million dollars too!please check your records to see if i’m right.if I am right, and these chocolate chips take off, maybe you could compensate me for my idea. thanks for your time

  3. my son LOVES y’alls cheese Doritos. And he has become to love your baked cheese Doritos as well. I was just wandering I use to get your baked cool ranch Doritos back around 2005..would really love for y’all to bring them back :{

  4. Felt the need to email you to let you know how very disappointed we have been recently in your chips. We have been
    customers for many years; however, potato chip packages are now smaller, filled with fewer chips and are more
    expensive. It is not normal for me to complain, but I’m certain other consumers are feeling the same way. It
    is almost as if we are being cheated.

    We paid $3.29 for a bag of Baked Ruffles for approximately 54 chips…pretty sad. Do we NEED to eat chips…no…
    however we have always enjoyed your products. I also purchased a package of your regular chips as our granddaughter
    has to eat gluten free items and she can have these. What a disappointment when a bag of chips held so few

    While companies need to make a profit, I feel you have gone too far…to the point of being ridiculous. My husband
    and I will be searching for products from another company.

    Connie Bellows

    • Time to wake up!

      I felt the need also to let you know that I’m very disappointed that you are now making your bags of chips smaller for the same amount of $$.

      I recently went to purchase some of your sun chips, but when I saw that the largest bag was
      now only 7 oz. at $3.29 ; I refused to be ripped off!

      If you keep your chips at this size you will loose a lot of business!
      When I was checking out of the grocery store the cashier told me that many people were
      upset about it.

      Just a word to the wise: if you rip off the consumer it will come back to bite you in lost business. until you change it back You’ve lost mine!

      Mike Brady

  5. to whom this may concern,
    we have been eating lays kettle chips since you first came out with them….hard to resist not finishing the bag. however, in the past few weeks, we have noticed a difference in your kettle chips. they are extra crispy to the point of almost hard and then as we are chewing, it is hard to bite all the way down so that our top and bottom teeth touch. also, after we eat the bag, our fingers are so crusted with the flavoring and it is difficult to clean. we actually have to scrub our fingers. so, we just decided to look again at the ingredients, especially since we have started feeling ill after eating them. well, we noticed that you added a new ingredient……buttermilk. we have severe allergies to milk products and we always read the ingredients label. we love the maui chips but it contains milk products, we had to not buy them. however, when we first started eating the lays kettle chips, we did so because they do not contain milk products. It was so hard to resist that we almost eat it every day. we cannot believe that you changed the ingredients and added the buttermilk. we feel, that for the safety of others, especially those with severe allergies, you need to put that the product contains milk in bigger larger print in the front. if our allergies were more severe, we could have unknowingly injested the product and died of anaphylactic shock. fortunately, we didn’t, we just have to have suffer from congestion in the chest in head for a about a month. that’s how long it takes to get out of our system. there are a lot, I mean a lot of people who are allergic to milk products. for now you have lost our business and possibly many others because you added the buttermilk. and we don’t understand how buttermilk enhances the flavor of the vinegar and salt chips. we cannot understand why a change in the recipe if it is already good. we sincerely hope that you will address this problem. until then, we am sorry to inform you that we cannot buy your lays kettle chips anymore until they do not contain milk products. sincerely, mr & mrs tom

  6. I would like to know why when I buy the little bag of mixed nuts it mostly has all cashews in in maybe 3 pecans and 2 Brazil nuts in the whole bag and down here in New Orleans for a 2 oz bag is like $2.99 I’m sorry that’s really letting me down so please feel free to send me some free sample bags of anything…my address is 1836 hickory apt C Harahan la 70123 thanks so much melissa lane

  7. Thought you might like to know. We bought a bag of party size wavy Potato chips. They were not as good as we normally get. The UPC #is 028400164948. Love your chips, these were just not as good. Thanks for listening. toni

  8. My family of 6 enjoy eating chips but the it is getting ridiculous with the size of chip bags and the cost. Do you really think that a 9 oz bag of chips is a “family size” bag. Well, with 4 growing kids I can assure you that it is not. This bag of chips is over $4 a bag. If the chip bags continue to shrink while the costs go up I will have to reconsider our consumption of chips. I am seeking other alternatives for my family. I realize that costs are rising for everyone and you are in business to make money but as a consumer I am really getting tired of continually getting less for my money. Thank you for your time.

  9. I bought two bags of Doritos and they was the cool ranch type bought in food city in rogersville tn last week and they had a sour taste I wasn’t happy I’d like something done thank you my address is 302 Richards rd rogersville tn

  10. Just finished my first taste of Ruffles crispy fries. Ruffles have ridges and I expected these to be crinkle cut. It is my opinion that it would not have improved the quality of this product. Both my husband and I agreed that they are reminiscent of the dregs of the fries that we usually threw away. As we didn’t find the need to finish the bag, it is doubtful that we will be purchasing this product again.

  11. I am 68 years old, have been eating Cheetos for years and years, love the product…but…for at least the last 3 or more years I have grown to like the Crunchy Cheetos. But just about every bag I have opened has contained lengths of hair. I am getting disgusted of picking hair out of the Cheetos. I am calling your office on Monday and I will write a letter. If I find one more bag of hair in my Cheetos I am going to see a lawyer. It seems a company as large as yours could keep the hair out of its product

  12. I have just seen the three finalist in the dousaflavor contest and let me say this is pure trash… you weren’t looking for a flavor you were looking for attention.. well you are going to get it but not in a good way.. I am making this my project to tell all church members schools, friends family everyone I know to boycott this company along with pepsi.. no decent family or person wants to see any of that on a bag of chips… nor do they want their kids to see this trash… Satan is certainly running this company and trying make the people think its funny or cute but guess what its not!!!! Shame on you for even looking at such let alone try to make us think this is normal advertising you are in for a big shock .. there a lot of good people that will see this for what it is and there are lot of other brands to buy.. say so long to your business and rightfully so…… you make me sick!!!!!!!!!!!!!!!!!!!

  13. Yo! Lays makes me angry. I open up a bag of lays chips and there’s about 3 chips in there! the rest is sat flavored air. It smells great but only tastes good for about 3 seconds, like Double Bubble. It makes me sick and I will not stop until Lays puts more chip in the bag.

  14. I enjoy Frito-Lays products, but only problem I’m having is when
    I request coupons for your product, I NEVER received them. I have
    went on the web site to print off the internet and hit a brick wallevery time. I always receive ads that are not interested to me.
    I would thank you so much if I can be add to a mailing list and
    suggestion of how I can get coupons instant without having so many problems. I have kids (they love your varity pack) and the
    coupons will be a great help for me at the store.
    problems on the internet.

  15. I can’t believe you guys have such a big bag and such little chips inside. I want the price to match the amount of chips you put into your bags. You guys are been really cheap and making your customers very upset. Please stop been so pathetic!

  16. I bought some BBQ lays for my sons grad party and maybe a hour later they were stale…I didn’t dare open the other bags. Kind of sucked usually don’t have any problems with lays thank you. Marchell calhoun

  17. I found a small piece of glass(I did take a pic) in a bag of my chips. Who do I contact about this issue? I’m pretty sure it’s dangerous to consume glass, yes I’m being sarcastic.

  18. Frito-lay company could you please consider making those Chester’s cheesey crackers bites because they’re one of my favorites and I love them so could you please make them to be sold in market stores?

  19. I would like to talk to some one of the company lays,in regarding that I very disappointed with there chips I open a big bag of chips the cost is 4.99 when I got home the bag was half gone empty I took pictures of the empty bag I’m so frustrated about this I would of thought that if I buy a bigger bag I get more out of it but my money was a total lost super diassapointed I love frito lays but this is the last time I will buy any of these chips again !! Please I would like a respond and I will send you the pictures of my chips !! IM NOT GETTING FOR WHAT IM PAYING !!!

  20. My wife purchased a bag of Tostitos Scoop Tortilla chips in the beginning of July, the top of the bag had American Flag graphics to celebrate the Fourth of July. Before opening the bag I noticed through the clear portion of the bag a bloody paper towel. As a Firefighter/Paramedic with ten years on the job I’ve seen my share of blood soaked dressings. My wife wanted to return it to the store where we had purchased it but instead I called the customer complaint number to notify them of what was in the unopened bag. During that phone call I was asked to provide marking on the bag but interesting enough the markings used to track the bag was missing. At first didn’t think anything of the missing print and the rest of the phone call was pleasant. I was told first I would receive a letter containing coupons that would reimburse me for the chips and second an envelope to send in the bag with the unidentified object. I asked if the envelope would accommodate the unopened bag and I was told if it didn’t then I was to open the bag take out some of the chips but to leave the bloody paper towel in the bag with the rest of the product. When I received the envelope several days later it was obvious the bag would have to be opened in order to fit. So I followed their instructions and included a letter that stated I was told to open the bag. I also took pictures of the bloody paper towel through the clear front portion of the bag and video taped myself opening the bag just incase.I also tore off a small piece of the bloody paper towel using gloves and tweezers, so not to contaminate the samples. I sent the product back and waited. So far a month has gone by and all I’ve heard is that they are still doing testing and I had to call them after two weeks had gone by to get that information. As time goes by I think back to the missing tracking print on the front of the bag. I can only hope that someone didn’t place the blood soaked paper towel in the bag on purpose and if they did why. It scares me to think my kids may have consumed a potentially life threatening item in a bag of corn chips.

  21. Extremely disappointed with my most recent purchase. Opened up the e bag of lays waves party size and only half the bag was full. Huge disappoint to see that, especially with what is considered a party size bag. Definitely not party size!

  22. I recently seen you guys are doing the chip flavor contest again. Have you folks ever heard of trolling? I am pretty sure that the people who are picking these flavors that you end up producing are trolling you. Either that or they have no business suggesting such awful flavors. Wasabi!? Cappuccino?! Mango salsa?! Are you kidding me? Who the heck in your corporation needs to be fired? A bum off the street could choose better flavors, yet you corporate geniuses decide to market this crap? Bye bye lays, nice knowing ya.

  23. I love chips! While eating a bag of Garden Salsa Sun Chips today, I noticed that the guaranteed fresh until date is expired. This is no fault of yours. I was wondering if they are OK to be eaten after the date and what might happen to me if do eat them?

  24. We have been looking for the cheddar bacon mac and cheese chips everywhere!!! We are unable to find them! If you have any ideas on how to fix this issue that would be great. I love these chips. Thank you.

  25. Why is it, I can’t find the NEW BACON MACARONI & CHEESE potato chips. None of the WALMART are carrying them in my area. Central OHIO.

  26. I work for a company that was contracted by Frito Lay. They have not paid their bill from October 24, 2013.
    I have contacted multiple people within the company with no luck in payment. I am currently on hold for the last 48 minutes to talk to someone about this matter. Very bad customer service. And for a company this big to not be paying their bills is unacceptable.

  27. Let me start by saying, i have been a loyal customer for years, i recently i’ve dabbled in your new flavors, ive heard good things, i bought wasabi ginger chips, and instead of tasting a wonderful flavor chip i so much enjoy, it was plain! The horror! I thought. As you can tell, the best part of my day was tainted by mediocre chips. I dont love lays because they are average, i love lays because they are diffent, thank you for your time.

  28. We usually eat Barbecue flavored Lays.
    I bought a new bag today and opened it for supper. They were awful. Very bland, like someone forgot to add the spices. And someone must have added extra sweetner.
    Maybe this was just a bunch of errors. Lord, I sure hope you have not gone and changed the ingredients. This bag had no flavor.
    I would send a number off the bag, but, which one?

  29. in a bag of Cheetos Crunchy Net WT. 1oz.(28.3g) of a variety 50 single Classic Mix was a small STEEL/METAL object I’ve bite on. I’ve open two more bag not to eating them; but to observed the contents.

    “Question” shall there be a concern or was there a Machine malfunction that if pieces of steel/metal broke off into the bags. Bar Code: 28400 04011

    Earl Jones
    Savannah, Ga.

  30. Since your “Do Us A Flavor” contest has started I was unable to find your Mango Salsa chips in any of my local stores. I was working in an area two hours away from my house when I had to get gas for my work vehicle. I went into the mini mart attached to the gas station when I saw one remaining bag on the shelf. I almost had to rub my eyes because I could not believe that I found them. This has been my only encounter with Mango Salsa and I still cant find them. Is there any way you can allocate more inventory to the New York City area?


    Dreaming of Mango Salsa

  31. we always buy lays potato chips at Wall-Mart and Kroger the last 4 times we bought them when we get them home and open the bag they are nothing but crumbs. and its because the stockers try to get too many bags on the shelf pushing them tight and crunching them.lays get the smaller shelfs at these stores while their brand and other brands get much bigger shelfs so these brands aren’t crunched and they are much better displays.i would appreciate anything that can be done.we love lays and don’t want to change but I think that’s why walmart and krogers wants us to do that’s why lays get the second quality shelfs.
    Thank you Mr Kenneth Willhem.

  32. i sent you an email last week regarding the new bones product for halloween. you failed to respone. i live in easley, sc cvs ran an add on this item but none could be found i talked one of the delivery men working out of anderson sc he said he had not seen any of the product. you really wasted ad money that the product never it the market in this wife eats a lot of the cheese products but was out of luck getting to try this one. very unhappy with this .

  33. I am so in love with your PUFFCORN. The rich buttery taste is supreme. This morning my eyes were puffy from too much sodium. OH NO! I finally found my favorite food, pop corn rich in butter, no hulls, or hard kernels (I have high blood pressure and Diverticulosis) I can’t have SALT and Kernals scrape the soreness in the gut. When my mother was pregnant with me, she craved pop corn, I love it so much but it’s harmful. I was thrilled to find you, with loads of butter flavor so perfect which is already SALTY then why add more SALT? IF only you could get the sodium down to 75 sodium,,, or as low as possible. The buttery flavor is all that it really needs. It’s already salty. Think of all the seniors that love popcorn but have HIGH BLOOD pressure, and can’t have it, and those with false teeth that love it but real popcorn gets under their dentures. HELP ME, PLEASE, I love this product so much. you can continue making it like this, but do like RITZ crackers, “HINT OF SALT” as well as LAY’S POTATO CHIPS, HINT OF SALT. just on the side. I hate all the puffs out there, trying to outdo each other with this cheese, and that cheese, and white cheese and cheddar cheese. I’m cheesed OUT!!!! Thank you, Antoinette (TONI) Wickhart

  34. my father is a regular customer of lays as we are owner of a grocery store. Like you we are also seller of your product however it seems to be a lot of difference when it comes to attitude , the staff who comes to deliever the order have such rude attitude which cannot be expressed in words, you talk about the head, manager or the supplier everyone is one and the same no point saying anything to anyone. There is no efficiency when we order what we need, when the order comes it’s not accurate, there is no hospitable attitude of returning policy . No one answers the phone when you need to make an order.It makes us feel really bad not only for us but also for you as a big company and these people spoiling your name . I am taking about Chandigarh here , eleven excellence merchandise pvr ltd , 827 industrial area chd 160017 and the name of the head who
    sends the supply here is Pankaj and the manager below him is Rana , order supplier Onkar . Looking forward for a response from your end and a action against these people before we proceed further.

  35. I’ve been eating hot cheetoes for years and I called the frito lay company to see if the enzyems that are in the hot cheetoes contain pork and they said yes but when I went to search it on the web it showed on various sites that it doesn’t contain pork enzyems so which is it does or does it not contain pork enzymes? thank you

  36. Lay’s will have to scratch their original slogan of, “You Can’t Eat a Just One”. Based on the flavor of their Lay’s (Pica De Gallo flavor.)

    You wouldn’t want to eat more than one.

    Where’s our real prize in the “Cracker Jacks”?

  37. I used to love you chips but for the last 6 months they have not been as crispy or fresh tasting as they used to be. Plain ruffles potato chips now and for months have tasted stale. and bland to bad.

  38. my grocery guy mentioned that you were getting rid
    of the Sea Salt &Pepper chips(flavor) kind…!!
    A lot of my family and friends are very disappointed
    as we all just love them the most, out of all of your brands.
    Please if your getting rid of any,maybe change out salt vinegar
    or ketchup…Will certainly change my brand of chips to buy next..!!

  39. frito has the most rudiest customer service department in the world need diversity training very slow in answering questionsdo not speak where you can understand them. the Decatur Ga team should be under ne2w management team. do not come or answer phone calls just picking up checks. have very nasty attitud3e

  40. Always buy Fritolay products. My problem is with the last bag of Tostitos….they were so salty I could not taste what I was eating with them, they made by mouth burn with so much salt. I finally just threw them away. I will try them again in the future and hope this doesn’t happen again.

    Thanks for listening.

    Barbara Bartholomew

  41. I always purchase Fritolay products. Had a problem with the last package of Tostitos. They were so salty I could not taste anything but salt, even made my mouth burn. I finally threw them away. I will buy them again and hope you have control of the salt shaker.

    Barbara Bartholomew

  42. iam fan of frito lay for years.i like most of your products,but the new wasabi& ginger is the best by far.when is it coming back on the market.i live in the state of ct.i shop at stop&shop and shop rite.please let me know when they will be back on store shelves.thank you.keep up the good work.

  43. Love your product but was a little upset with my last purchase bought a party size of lays wavy original and the bag was less than 1/3 full (3″) from bottom this is very sad!

  44. This is not about your product because I have always enjoyed your line of snacks/chips. My Iss came this moring driving home from work and one of your drivers was driving very slowly. I have no problem with them driving slowly until I went to pass and they suddenly sped up to 65 and I had to floor it to get by him and the oncoming car had to pull off the road because of this idiot Lays truck driver. I was extremely furious and waited for him to pass and took a pic of his license plate and I’m assuming a truck number at the top right side. I’m not sure what can be done but I thought this should be known to you at frito lay that one of your drivers nearly caused a serious accident! If you don’t care then shame on you for employing people like the driver I had this experience with.

  45. hi, this is a comment, about LAY’S CHEDDAR & SOUR CREAM favored poatoes chips, what’s the secret?,my wife and I love them, in Arkansas they just sell, off the self, when you can buy them, I can’t believe, any favor better, than this one, my daughter, said daddy, just try one,she was right, the other favors, are great,but do us a flavor,leave the cheddar & sour cream, for Arkansas

  46. Hello!
    I love your Lays potato chips but they would be so much healthier if they were made with olive oil instead of veg. and canola oil. Olive oil is so much healthier for us. I know that it’s more expensive but I think if you made a smaller bag made with olive oil, you would sell a lot of them. Thanks for listening!

    Diana K. Mohney

  47. Bought a big bag plain chip from superstore an on button of bag was or kinda like broken glass small like lil pebbles or sand like glass in the bags second one now I open to have tiny fragment glass like an got mouth full had to rinse sum stuck in throat so theirs broken glass in chips plain chips concern person, thanks.

  48. I can’t enter lay’s do us a flavor contest because the website seems to have some technical difficulty, and the cursor continuously spins and toggles. Can you help out with this?

  49. your Doritos commercial with a Mom asking children for help is disrespectful, I am surprised that you don’t know that.

  50. Frito lay,
    Over the past so many weeks I have gotten stuck on your product ‘munchies’!! At first they were fantastic, I could have a little bit of all my favorite chips. They come is cheese or spicey. Recently I bought a family sized bag,again. But much to my surprise it was so full of pretzels it was unreal. I didn’t want a bag of pretzels, or I would have bought that. I am thinking your company should govern yourself accordingly, there should be a fair share of all four kinds of snacks that are supposed to be in the bag. It was great at first, now your company has ruined this snack for me. I refuse to pay that much for a bag of munchies to get nearly only pretzels. You should rethink your marketing on this product, I do plan on telling this to everyone via social media, and my blog,friends…absolutely anyone I got stuck on this product. What you are doing is wrong.

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