Contacting Frito-Lay Customer Service Center
Frito-Lay is a snack company that part of the same Pepsico family as Doritos, Tostitos and Lay’s. Other products like Funyuns, Grandma’s, Muchos and Nut Harvest are just a few other brands under the Pepsico umbrella.
Some of the contact information for Frito-Lay customer service is dedicated to the Frito-Lay company, but other information is for Pepsico. We’ve denoted Pepsico as corporate information.
Phone Contact Number
From 9 AM to 4:30 PM CT, Monday to Friday, customers can call in to the Frito-Lay customer service hotline to speak with a customer service representative. Representatives can speak with customers about product recalls, ingredients, complaints and compliments.
- Frito-Lay Phone Number: 1-800-352-4477
Customers can write to the Frito-Lay customer service department using a dedicated post office box. This address is NOT for Pepsico corporate. We have included the corporate address in addition to the customer service address.
Frito-Lay Customer ServicePO Box 660634Dallas, TX 75266
PepsiCo Corporate700 Anderson Hill RdPurchase, NY 10577
The Frito-Lay official website is located at http://www.fritolay.com/. You can access information on current recalls, FAQs and even learn how to decode the letters and numbers on the package to explain more about the product. Frito-Lay customer service is available on the Contact Us page and various social media sites.
Customers and businesses are quickly learning that social media is one of the faster customer service options. Log in to your social account and connect with a Frito-Lay representative.
- Facebook: http://www.facebook.com/fritolay
- Twitter: http://www.twitter.com/fritolays
- YouTube: http://www.youtube.com/officialfritolay
Customer Service Email
The customer service email form is located at the top of the customer service page. You can ask the same questions via email as you can by phone. If the problem is about a financial issue of any kind, don’t include your financial or personal information in the body of the email. We contacted Frito-Lay customer service to find out why some chips are crunchy and others taste a bit stale in the package. We’ll update you when we receive a response from the customer service team.
- Customer Service: https://cu.pepsico.com/fritolay
The Frito-Lay customer service line is not open evenings and weekends, but the automated line does offer some information about how callers can get in touch with the company if there is a medical emergency after hours. Call 1-513-636-5112, but only after you’ve contacted emergency medical services or your physician.