Contact Freddie Mac Customer Service

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Contacting Freddie Mac Customer Service Center

Freddie Mac is a government program established to support the US housing market. The company does not lend directly to home buyers – rather, it works through lenders to provide mortgages and support. Basically Freddie Mac can own your mortgage, but they don’t allow you to apply for that mortgage directly to the department.

Contact Info:

Phone Contact Numbers

There is but one phone number listed for Freddie Mac. That phone number connects the caller with Headquarters 1 in McLean, Virginia. There are no hours listed, but most government departments are available during normal business hours Monday to Friday.

  • Customer Service: 1-800-424-5401

Mailing Address

We found a mailing address for each of the Freddie Mac headquarters. The main headquarters is listed first. All offices are located within the Freddie Mac campus.

8200 Jones Branch Dr.
McLean, VA 22102


8250 Jones Branch Dr.
McLean, VA 22102


8100 Jones Branch Dr.
McLean, VA 22102


1551 Park Run Dr.
McLean, VA 22102


Building 8000
8000 Jones Branch Dr.
McLean, VA 22102

Official Website

Everything you need to know about the functions of and services provided by Freddie Mac are located on the official website at You’ll notice that the website ends with a (dot) com and not a (dot) gov. This is because Freddie Mac is a business that is run by the government.

Customer Service Email

If you need help figuring out where to route your communication or if you just want to learn more about the services and loans provided to consumers through Freddie Mac, you can use the email form located at This form connects you with the general Freddie Mac customer service group, but it can also be used to contact customer service for more detailed issues.

Our Experience

We called Freddie Mac to test out the customer service department. If you press 0 you will be transferred to the operator who’ll ask you for the name or extension of the person you are trying to reach. Homeowners do not work directly with Freddie Mac at any time so the customer service line is not particularly helpful. Your lender works with Freddie Mac so if you’re having a mortgage crisis or pending foreclosure you can contact your lender about programs like HARP and other foreclosure assistance.

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