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Contact FPL Customer Service

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Contacting FPL Customer Service Center

FPL, or Florida Power and Light, provides electric service to more than four million Florida residents. It is also one of the largest employers in the state, employing more than 10,000 people. FPL is dedicated to producing clean energy and supporting the environment. Customers seeking information about their account can register for online account access or log in to their online account from the front page of the website.

Contact Info:

Phone Contact Numbers

The Customer Care department of FPL is open from 7 a.m. to 8 p.m. Monday to Friday and 7 a.m. to 6 p.m. Saturday. There is no one in the Customer Care center on Sunday unless there is an emergency. There are customer care centers offering FPL customer service located throughout Florida.

Mailing Address

There is no address listed for customers who want to send a letter to FPL customer service. We found the address for the corporate office, so customers can choose to contact the corporation in lieu of customer service. Include contact information and your account number, but no personal information like checking account, bank account or credit card information.

FPL Group, Inc Corporate Office
700 Universe Blvd.
Juno Beach, FL 33408

Official Website

The official website for FPL is http://fpl.com/. From the main page you can choose to manage your account, register a new account, learn about FPL and environmental causes or contact customer service. Click the contact us link at the top of the page for detailed contact information for FPL customer service.

Customer Service Email

If you wish to contact FPL about your bill, customer service or for any other reason, you can use the contact form on the official website. The contact form asks you for some personal information like your name, address and email address. You’ll also want to include your FPL account number if the contact in about your account. We weren’t exactly thrilled with the fact that communication could not be made without revealing our address, but we attempted to contact customer service about a dedicated email address for customers who don’t have access to the official website.

Our Experience

The FPL customer service experience is a bit different because there are numbers for several individual cities.  We pressed 0 five times before we were transferred to a customer service representative. We were told that our entire call would be recorded for customer service purposes. Mike answered the call in just less than two minutes. We asked if he could answer a question about our account if we did not live in the Boca/Delray area and he chuckled and said he could. We asked for a customer service email address and we were told that one did not exist.

Tell us your FPL experience.

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Rating: 1.9/5 (21 votes cast)
Contact FPL Customer Service, 1.9 out of 5 based on 21 ratings
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24 Comments on “Contact FPL Customer Service
  1. Ca lled to sign up for email promo. Wsas put on hold and the representative never returned to my phone call!!!

  2. I and my neighbors contacted customer service about trees into our lines. a rep came out and said they would take care of it. when people came they said the power had to be shut off. they also told the people behind us the same thing. it has been sparking and burning but they dont do the job because its too dangerous. shoud i contact help me howard to get something done?whats wrong with youre supervisors?

  3. Most unprofessional company I believe I’ve ever had to deal with. SO relieved I am with JEA now. I encountered problems with FPL from the moment service began. Never received a confirmation email to set up an account online so I could set up Auto Bill Pay and get fee waived. Called to get the email resent and they said it could not be resent, so in order to get the $300 start up fee waived, had to mail a voided check. After that finally got set up, ended up having issues getting my second bill paid, and had 2 bank overdraft charges when they attempted to withdraw the money. So, they then decided to freeze my Auto Bill Pay. I then attempted to use my touch tone phone to make the payment. That did not work, because the automated system kept picking up on extra numbers that I did not type when I was trying to give them my banking info. Called and finally spoke with a REAL person/representative who told me they could start back up my Auto Bill Pay, but I would still need to manually pay the remaining balance, for Auto Bill Pay would not go into effect until the NEXT meter reading. Of course, I believed her, so the next day I went to an authorized FPL dealer location that accepted payments, and wrote them out a personal check for the amount I owed. One day after I did this, without my knowledge, they withdrew the balance I owed before, which in turn, caused the check I wrote out to them to bounce. I ended up having 2 more bank overdraft charges, $64.00. I spent countless hours over the phone explaining the situation, to the point of tears, trying to get them to realize it was THEIR fault. I had to send my bank statement and the letters from my bank showing the charges so that they then could begin an investigation on the conversation I had with their representative to determine whether she provided me with the false instructions. They did contact me and say that it was their mistake, and I would be refunded the $64.00 charges. It has been over a month, and GUESS WHAT. No refund. No contacting me. You guys need to learn how to do your job. You have caused me so much unnecessary stress and taken up so much of my time. I dont have time for that. I have a 2 year old, work full time as a SERVER, so I’m not a financially stable individual. Thanks for nothing but headaches and a drained bank account.

    • They did the same thing to me ,,,,,,said they sent bills,,,,I never got them,,,so they shut me off,,,,,,then said they needed Eight hundred dollars to turn back on,,,,but that money now is nowhere to found,,,,,,do deposit is found anywhere ,,,how funny. I tried to get my deposit back and they have no clue where that is now…..they have the monopoly,,,,

  4. I want to talk to a person on a telephone. My questions can not be asked or answered with a survey.
    Please contact me, with a real
    person.

    • i have to talk to an actual person on the phone to find out where my money is. i have sent the money through the mail and yet my power got shut off. im not sending anymore money unless i find out where my money is. this is unacceptable. i need to physically talk to someone asap.

  5. How do we get electric put back on home that has 2 parents on oxegen and five children.

    Randy and Vada Dickinson
    3732 Easy St
    Port Charlotte, FL 33952 (941) 268-8513
    Family rents this home and gave owner $1,000.00 for electric, but owner of home said the home is being foreclosed and apparently kept money that should have gone to electric bill.

    Please see if there is anything that could be done for this family.

  6. why charge us a fee to pay our bill on line? this is the peek of insanity. How many other ways are consumers going to hold the messy end of the stick.? Where you ever hear that if a person decide to make a payment online it should cost more than postage? Will consumers ever win? your guess is as good as mine.

  7. Who the HELL doesn’t take VISA? What if I don’t have “pinless” card? I can’t pay through anything but actual bank accounts online. What if I don’t have checks? WHO EVEN HAS CHECKS ANYMORE! I wish I lived somewhere else. This company is ridiculous. Pinless credit cards, WTF. So I’m screwed if I have an emergency or have to change something short notice. God.

  8. I am not to happy with your company.. you have no email contact what so ever… “I have sent you two letters in regards to sending your company money in error. my bill had been paid and I would like an explanation of your tardiness for the past two years of no refund?.. please advise.. Michele

  9. I tried for 30 mins. to weasel my was through your “AUTOMATED PHONE SYSTEM” and I must say it totally sucks! Disconnected twice, could not get a rep to pick up; after 30 mins of not being able to talk with someone I gave up. Should you have the professional desire to truly act as a “Customer Service Department” you may call me at 941-737-8451. Be interesting to see if I get a call…..

  10. FPL has provided electric service to my Boynton Beach home for the past 40 years. Recently I’ve had occasion to call to report a power outage and would like to send a letter of thanks for the prompt service they provided. Would appreciate an address and the name of a person to whom this letter should be addressed.

  11. Vegetation in back yard died after a FPL subcontractor worked on line behind the house in Oct.. The dead bushes, one tree and earth boxes were in a cone pattern from a pole that had vines growing on it. We contacted FPL and Rob came out to look. He then asked the tree service company to look into the issue. They came over a month later and siad they could see no evidence of a chemical spill; they werent’ allowed to use but one oil based chemical and that they usually cut vines. Since they arrived to check on the problem over 3 months after the problem began and there were days and days of rain and wind in the meantime, it made it easy to say it wasn’t their mistake. They refused to answer if they found cut vines. Rob no longer will return a call and since there is no way to contact customer service (how convenient) ….
    I really wasn’t expecting FPL to do much except maybe remove the dead palm, but mainly wanted them to know about their subcontracter and little respect there is for their customer. Guess they don’t care either.

  12. i need to contact you in regards to your company, which is by all standards, absolutely horrible when it comes to paying your bill, im trying to give you money, but having a hard time i doing so. , and i will not quit until i get someone with high authority to answer me. this is the email i wrote, but no answer, this company is horrible, absolutely horrible ! OHH MY GOD !

  13. EL DEPARTAMENTO DE NINOS Y FAMILIA ME INFORMO QUE YO PUEDO CALIFICAR PARA UN DESCUENTO DE 12.50 MENSUAL EN EL PAGO DE MI CUENTA DE ENERGIA ELECTRICA , ME INTERESA SABER COMO APLICAR .

  14. This company SUCKS ! They are the only company that in MY AREA of Florida, they know this and treat people with disrespect knowing that we are trapped and have no other choice but put up with their horrible attitude. I was told that they are not allowed to give out corporate address out to anyone!!!!! What the ….. Is that even legal ??? I wish they would go out of business bunch of low life’s.

  15. You are the worst utility company in the USA.
    i require & demand a detailed explanation, via email & snail mail as to why there was a power outage in my area 6/2. it made me late for work & I must provide this explanation to my employer.
    you people are a poor excuse for a buisness. you call fema during an emergency instead of attempting to take care of it yourself.
    shame on yuo!!!!!!!!!!!!!!!!!!

  16. My customer service experience has been about the same as all of you. I have been a customer for around 29 years so far. While the 07-08 crash was in its full swing, these bozo’s demanded a deposit of $350.00!! I had always paid my bill, never had my service interrupted. Well.. after reading these emails that are listed above, I guess I should expect absolutely nada. According to their rules, after 1 year of service (with no interruptions), we should be receiving our deposits back. Or at least a credit. Well no credits or refunds have been issued here so far!! As big as this company is and how much money they get, you would think they wouldn’t try to steal or squeeze the life out of their long term customers. Or any of their customers!!

  17. Where is FPL’s kindness as a corporation? When a conglomerate becomes this large
    Perhaps there is none. I have been a Florida native for 67 years, and my family
    goes back to the 1800′s in So fla. My family was in business for many years.
    I am on social security and have a part time job so I do not bring much home.
    Fpl has my deposit and a year ago they requested for direct pymt from
    my cking acct and if I did not do that then I had to pay another deposit of
    $120. Well in my thought process I call that financial or
    emotional hostage. Now that they have direct withdrawal from my cking acct
    they double dipped into my acct for Dec when I specifically asked
    them to take the next pymt out 1/13. It even indicated on the voice
    message that the $115 wouldnt be taken out till 1/13. So now my cking is overdrawn and I am on a
    fixed income. Nice thing to occur ard the holidays. A powerful and wealthy company
    against an outspoken woman who stands up for her rights.

  18. Got a new meter on my new construction 4 month ago. I have placed numerous phone calls to FPL to get the new account established. I got power from the day of installation of the meter, but still have no account number nor received any bills! What kind of company is this – they supply power for no charge? Last time I spoke to customer service was in Dec.2013. Am I entitled to receive power for free? I assume , yes!

  19. he tratado de reportar a alguien que creo que esta robando energia en su casa,hace tiempo atras observe que quitaba el medidor de su casa y metia unos cables al parecer estaba trabajando en el panel de afuera de su casa,la direccion es 9122 citrus isle lane lake worth fl 33467

  20. looking to move to florida.have to have credit check done before they will turn on power..unable to get a person..recording due to high call volume.can’t talk to a real person.there the only thing holding me up.before i can move down there.i need power before i go down there.need to no if they need a deposit before turning on the power. Dean

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