Contact FPL Customer Service

Contacting FPL Customer Service Center

FPL, or Florida Power and Light, provides electric service to more than four million Florida residents. It is also one of the largest employers in the state, employing more than 10,000 people. FPL is dedicated to producing clean energy and supporting the environment. Customers seeking information about their account can register for online account access or log in to their online account from the front page of the website.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The Customer Care department of FPL is open from 7 a.m. to 8 p.m. Monday to Friday and 7 a.m. to 6 p.m. Saturday. There is no one in the Customer Care center on Sunday unless there is an emergency. There are customer care centers offering FPL customer service located throughout Florida.

Mailing Address

There is no address listed for customers who want to send a letter to FPL customer service. We found the address for the corporate office, so customers can choose to contact the corporation in lieu of customer service. Include contact information and your account number, but no personal information like checking account, bank account or credit card information.

FPL Group, Inc Corporate Office
700 Universe Blvd.
Juno Beach, FL 33408

Official Website

The official website for FPL is From the main page you can choose to manage your account, register a new account, learn about FPL and environmental causes or contact customer service. Click the contact us link at the top of the page for detailed contact information for FPL customer service.

Customer Service Email

If you wish to contact FPL about your bill, customer service or for any other reason, you can use the contact form on the official website. The contact form asks you for some personal information like your name, address and email address. You’ll also want to include your FPL account number if the contact in about your account. We weren’t exactly thrilled with the fact that communication could not be made without revealing our address, but we attempted to contact customer service about a dedicated email address for customers who don’t have access to the official website.

Our Experience

The FPL customer service experience is a bit different because there are numbers for several individual cities.  We pressed 0 five times before we were transferred to a customer service representative. We were told that our entire call would be recorded for customer service purposes. Mike answered the call in just less than two minutes. We asked if he could answer a question about our account if we did not live in the Boca/Delray area and he chuckled and said he could. We asked for a customer service email address and we were told that one did not exist.

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211 Comments on “Contact FPL Customer Service
  1. Ca lled to sign up for email promo. Wsas put on hold and the representative never returned to my phone call!!!

  2. I and my neighbors contacted customer service about trees into our lines. a rep came out and said they would take care of it. when people came they said the power had to be shut off. they also told the people behind us the same thing. it has been sparking and burning but they dont do the job because its too dangerous. shoud i contact help me howard to get something done?whats wrong with youre supervisors?

    • We are a church with FPL supply lines running behind our property. The lines are overgrown with branches and a utility pole holding transformers is decaying at its base. January we have reported both and there has been no attempt to resolve either and we are now in the midst of the hurricane season. The pole they claim belong to AT&T. Their reps came and did nothing and FPL does not think it prudent to follow up AT&T although their equipment are at risk and their customers property at risk.
      Some 31/2 years ago we had a fire in the building because of the over trees effect on the line coming to our building and FPL did not accept liability and I am sure they are going to react the same way if a similar event should take place. We need help NOW!!!

  3. Most unprofessional company I believe I’ve ever had to deal with. SO relieved I am with JEA now. I encountered problems with FPL from the moment service began. Never received a confirmation email to set up an account online so I could set up Auto Bill Pay and get fee waived. Called to get the email resent and they said it could not be resent, so in order to get the $300 start up fee waived, had to mail a voided check. After that finally got set up, ended up having issues getting my second bill paid, and had 2 bank overdraft charges when they attempted to withdraw the money. So, they then decided to freeze my Auto Bill Pay. I then attempted to use my touch tone phone to make the payment. That did not work, because the automated system kept picking up on extra numbers that I did not type when I was trying to give them my banking info. Called and finally spoke with a REAL person/representative who told me they could start back up my Auto Bill Pay, but I would still need to manually pay the remaining balance, for Auto Bill Pay would not go into effect until the NEXT meter reading. Of course, I believed her, so the next day I went to an authorized FPL dealer location that accepted payments, and wrote them out a personal check for the amount I owed. One day after I did this, without my knowledge, they withdrew the balance I owed before, which in turn, caused the check I wrote out to them to bounce. I ended up having 2 more bank overdraft charges, $64.00. I spent countless hours over the phone explaining the situation, to the point of tears, trying to get them to realize it was THEIR fault. I had to send my bank statement and the letters from my bank showing the charges so that they then could begin an investigation on the conversation I had with their representative to determine whether she provided me with the false instructions. They did contact me and say that it was their mistake, and I would be refunded the $64.00 charges. It has been over a month, and GUESS WHAT. No refund. No contacting me. You guys need to learn how to do your job. You have caused me so much unnecessary stress and taken up so much of my time. I dont have time for that. I have a 2 year old, work full time as a SERVER, so I’m not a financially stable individual. Thanks for nothing but headaches and a drained bank account.

    • They did the same thing to me ,,,,,,said they sent bills,,,,I never got them,,,so they shut me off,,,,,,then said they needed Eight hundred dollars to turn back on,,,,but that money now is nowhere to found,,,,,,do deposit is found anywhere ,,,how funny. I tried to get my deposit back and they have no clue where that is now…..they have the monopoly,,,,

  4. I want to talk to a person on a telephone. My questions can not be asked or answered with a survey.
    Please contact me, with a real

    • i have to talk to an actual person on the phone to find out where my money is. i have sent the money through the mail and yet my power got shut off. im not sending anymore money unless i find out where my money is. this is unacceptable. i need to physically talk to someone asap.

  5. How do we get electric put back on home that has 2 parents on oxegen and five children.

    Randy and Vada Dickinson
    3732 Easy St
    Port Charlotte, FL 33952 (941) 268-8513
    Family rents this home and gave owner $1,000.00 for electric, but owner of home said the home is being foreclosed and apparently kept money that should have gone to electric bill.

    Please see if there is anything that could be done for this family.

  6. why charge us a fee to pay our bill on line? this is the peek of insanity. How many other ways are consumers going to hold the messy end of the stick.? Where you ever hear that if a person decide to make a payment online it should cost more than postage? Will consumers ever win? your guess is as good as mine.

  7. Who the HELL doesn’t take VISA? What if I don’t have “pinless” card? I can’t pay through anything but actual bank accounts online. What if I don’t have checks? WHO EVEN HAS CHECKS ANYMORE! I wish I lived somewhere else. This company is ridiculous. Pinless credit cards, WTF. So I’m screwed if I have an emergency or have to change something short notice. God.

  8. I am not to happy with your company.. you have no email contact what so ever… “I have sent you two letters in regards to sending your company money in error. my bill had been paid and I would like an explanation of your tardiness for the past two years of no refund?.. please advise.. Michele

  9. I tried for 30 mins. to weasel my was through your “AUTOMATED PHONE SYSTEM” and I must say it totally sucks! Disconnected twice, could not get a rep to pick up; after 30 mins of not being able to talk with someone I gave up. Should you have the professional desire to truly act as a “Customer Service Department” you may call me at 941-737-8451. Be interesting to see if I get a call…..

  10. FPL has provided electric service to my Boynton Beach home for the past 40 years. Recently I’ve had occasion to call to report a power outage and would like to send a letter of thanks for the prompt service they provided. Would appreciate an address and the name of a person to whom this letter should be addressed.

  11. Vegetation in back yard died after a FPL subcontractor worked on line behind the house in Oct.. The dead bushes, one tree and earth boxes were in a cone pattern from a pole that had vines growing on it. We contacted FPL and Rob came out to look. He then asked the tree service company to look into the issue. They came over a month later and siad they could see no evidence of a chemical spill; they werent’ allowed to use but one oil based chemical and that they usually cut vines. Since they arrived to check on the problem over 3 months after the problem began and there were days and days of rain and wind in the meantime, it made it easy to say it wasn’t their mistake. They refused to answer if they found cut vines. Rob no longer will return a call and since there is no way to contact customer service (how convenient) ….
    I really wasn’t expecting FPL to do much except maybe remove the dead palm, but mainly wanted them to know about their subcontracter and little respect there is for their customer. Guess they don’t care either.

  12. i need to contact you in regards to your company, which is by all standards, absolutely horrible when it comes to paying your bill, im trying to give you money, but having a hard time i doing so. , and i will not quit until i get someone with high authority to answer me. this is the email i wrote, but no answer, this company is horrible, absolutely horrible ! OHH MY GOD !


  14. This company SUCKS ! They are the only company that in MY AREA of Florida, they know this and treat people with disrespect knowing that we are trapped and have no other choice but put up with their horrible attitude. I was told that they are not allowed to give out corporate address out to anyone!!!!! What the ….. Is that even legal ??? I wish they would go out of business bunch of low life’s.

  15. You are the worst utility company in the USA.
    i require & demand a detailed explanation, via email & snail mail as to why there was a power outage in my area 6/2. it made me late for work & I must provide this explanation to my employer.
    you people are a poor excuse for a buisness. you call fema during an emergency instead of attempting to take care of it yourself.
    shame on yuo!!!!!!!!!!!!!!!!!!

  16. My customer service experience has been about the same as all of you. I have been a customer for around 29 years so far. While the 07-08 crash was in its full swing, these bozo’s demanded a deposit of $350.00!! I had always paid my bill, never had my service interrupted. Well.. after reading these emails that are listed above, I guess I should expect absolutely nada. According to their rules, after 1 year of service (with no interruptions), we should be receiving our deposits back. Or at least a credit. Well no credits or refunds have been issued here so far!! As big as this company is and how much money they get, you would think they wouldn’t try to steal or squeeze the life out of their long term customers. Or any of their customers!!

  17. Where is FPL’s kindness as a corporation? When a conglomerate becomes this large
    Perhaps there is none. I have been a Florida native for 67 years, and my family
    goes back to the 1800’s in So fla. My family was in business for many years.
    I am on social security and have a part time job so I do not bring much home.
    Fpl has my deposit and a year ago they requested for direct pymt from
    my cking acct and if I did not do that then I had to pay another deposit of
    $120. Well in my thought process I call that financial or
    emotional hostage. Now that they have direct withdrawal from my cking acct
    they double dipped into my acct for Dec when I specifically asked
    them to take the next pymt out 1/13. It even indicated on the voice
    message that the $115 wouldnt be taken out till 1/13. So now my cking is overdrawn and I am on a
    fixed income. Nice thing to occur ard the holidays. A powerful and wealthy company
    against an outspoken woman who stands up for her rights.

  18. Got a new meter on my new construction 4 month ago. I have placed numerous phone calls to FPL to get the new account established. I got power from the day of installation of the meter, but still have no account number nor received any bills! What kind of company is this – they supply power for no charge? Last time I spoke to customer service was in Dec.2013. Am I entitled to receive power for free? I assume , yes!

  19. he tratado de reportar a alguien que creo que esta robando energia en su casa,hace tiempo atras observe que quitaba el medidor de su casa y metia unos cables al parecer estaba trabajando en el panel de afuera de su casa,la direccion es 9122 citrus isle lane lake worth fl 33467

  20. looking to move to florida.have to have credit check done before they will turn on power..unable to get a person..recording due to high call volume.can’t talk to a real person.there the only thing holding me up.before i can move down there.i need power before i go down there.need to no if they need a deposit before turning on the power. Dean

  21. I am a singel persdon living in a one bedroom appt. For the past 4 months my bill has avarged at 90.00 to 118.00. Even on Thanksgiving and Christmas.
    Today I got a bill of 160.00.I could see a family of four in a three bedroom house with a bill this high but me alone in my one bedroom appt.
    Doesn’t this sound stuppid to anyone else but me.I know they have us by the short haires, and we eather pay or sit in the dark.
    I am a retired disabled VietNan vet on a fixed income and when they do something like this it means I’ll have to cut back on things like food,
    What in Gods name can I do about it.
    Signed: “NOT A HAPPY CAMPER”

  22. Spoke to 3 different customer service reps and got 3 different answers, it all started with a service rep that I asked to transfer my service from 1011 Exeter A, Boca Raton, Fl to 4051 Exeter C Boca Raton,fl she did not handle this task, but wrote a new account, which started the avalanch of threats to shut off my power, through e-mail and usps saying I owed $81.50, I went to the bank and I can account for every payment back to 08/05/2013 and even further if needed. I was told I had multiple accounts which I do not. I was told if I didn’t pay $81.50 by Feb 28th 2014 they would remotely shut off my power. I paid it and know something will screw up again, I paid the $81.50 under deep protest until something is proved to me, I would say FPL took it from me

  23. Customer Service Email
    If you wish to contact FPL about your bill, customer service or for any other reason, you can use the contact form on the official website. The contact form asks you for some personal information like your name, address and email address. You’ll also want to include your FPL account number if the contact in about your account. We weren’t exactly thrilled with the fact that communication could not be made without revealing our address, but we attempted to contact customer service about a dedicated email address for customers who don’t have access to the official website.

    The link tells you “to call” so why have a link

  24. I Just read your FPL Internet Web Site Item “The Best Settings for Snowbirds— Increased control with programmable thermostats.” Unfortunately, this modern energy-saving wisdom is meaningless except for a handful of FPL customers in an test program. When can the rest of us FPL customers get one?

  25. This is by far the worst service center I have ever delt with period. I am very glad I no longer use FPL and have Duke Energy.

    I just received a new phone and number, and the old owner of said number is apparently past due and I keep getting phone calls. I have tried 2 different phone numbers, all the options, and could never get in touch with a service representative. In the voice mail it even says to call this number if it is the wrong person they are calling, but I can’t get through to anybody.

    This is certifiable B/S that the company makes it this hard to clear up a 1 minute issue. If they don’t contact me by me E-Mail address to resolve this I am going to lodge a harassment complaint because I can not talk to a rep to have my number taken off the other persons account. 03/20/14

  26. I signed up for e-mail billing. Got the e-mail bill, but no snail mail address to send payment to. I’ll send it to the general mailing address in Miami which I finally found on the FPL general website.
    Seems to me they don’t list the mailing address because 1: They never thought of that; or 2: They want to force everyone to pay on-line (because it’s easier for THEM); or 3: They don’t care if they get paid or not. Spend money where it counts and forget the “feel good” TV adds please.

  27. You send me an email threatening to put charges on my bill if I do not have a smart meter (still not proven safe) installed and you make it impossible for me to contact anyone to have it done.
    No phone contacts are available, even if your power line is laying in your pool. Your web site does not allow for this choice to be made.
    I am going on record now saying don’t ad any charges to my bill on or after 3-23-14 because I did not make a selection.
    What a poorly run company.

  28. FPL is a bully. If you don’t comply with the smart meter program, which I believe is dangerous, contributes to job downsizing, and loss of security due to monitoring by satellite, they force you by offering a “choice,” do what they want and take the new smart meter, or charge outrageous fees to keep the old meter. $95 fee and $13 each month. What a rip-off!

    If I could I would choose another service company. But like the planet, if something becomes intolerable on it, there’s no place else to go. Thoroughly disgusted.

  29. p.s. They also avoid giving you an opportunity to email them. Wherever the word ‘contact’ is, it takes you right back to the same page where they answer pre-set questions or an 800# to call. No chance to document your frustrations. How clever they are!!

  30. Received a mail/note today re cutting trees by FPL in near future. 1300 homes here in RiverWalk (off Okeechobee), all power underground; much the same from here to SR7. No telling how much money was spent mailing these notifications to homes in Palm Beach County situated in a similar situation – glad I’m not an FPL stockholder…..

  31. The lights on Siminole manor entrance are burned out people who work at business on Lantana rd. are let out late at night they have to walk in total darkness. The two pole lights by the Barber shop at the entrance to Seinole manor are burned out…….my grandaughter has to walk home sometimes late at night, alone, very dangerous. can this two lights be fix soon?

  32. As you are well aware, my family and I suffered a frightening day Wednesday, 06/11/14. A live power line fell into my backyard and into my pool. Nobody was outside when it happened but we witnessed from the inside, the snapping, crackling, popping and sizzling, as it laid in my pool. The FPL investigators commented that it was a hot and live wire. And they remarked it could have been due to several bamboo trees grown by my neighbor or the storm and the trees caused the power line to snap.

    What assurances are you giving me that this kind of incident will never happen again, and never threaten to cause loss of life at my home? You have not given me any kind of assurance or offered any measures of prevention in the future.

    We were given a tag on our front door several months ago, telling us that we had to trim our trees because of growth into power lines. Though, we have no trees that grow that high, and our surrounding neighbors do. I called FPL and told them, they mistakenly tagged the wrong house, and they need to have that resolved with our neighbors. To my estimation, that may have never happened and the trees continued to grow, and cause this frightening episode yesterday.

    Not only the scare of potentially losing lives, but the power line in pool fried my pool pump and all the electricity carrying power to it. I had an electrician over this morning to investigate. He provided a report that the pump, the time clock, the transformer, the motor, the panel, the light bulb in my pool are all shot and broken. My pool is kept in terrific shape and it’s still blue right now, but will be losing its look as time goes on.

    I called FPL this morning to file a claim, and request an electrician and repair man out to my home immediately. I just hung up with your account supervisors, being told that we are denied a claim because of vegetation. The same vegetation that you mismanaged and neglected out of a customer to remove and remedy. This vegetation and shoddy maintenance of FPL property caused the life threatening incident and the damages to my property. You must resolve immediately, you must repair, and rebuild immediately and offer a plan of action and assurances that nothing like this will ever happen again. My life, my wife’s and my newborn’s lives remain at stake.

    This is on record.

    Brandon Morrell

  33. 6-26-2014 I tried 3 times today to speak with a service representative. I waited on hold for a rep and each time when they picked up the phone they could not hear my voice. I checked my phones and they are working properly. Either your reps can not hear me or they are pretending not to hear me.

    I would like to get my fpl account corrected, buy your inadequate system is making it very difficult.

  34. I am very angry at FPL. I usually pay through the credit Union, however, being in and out of the hospital put me behind. Your customer service personal really are the lousiest people I have ever had to deal with. I received disconnection notice. I tried for an extension and wasn’t granted one. I tried to pay on line but was flipped like a beached whale first one page then another. Since I can’t afford the $15 fee to go western union, I have had to rely on snail mail. The payment should reach Miami within the next couple of days. Shut off the power, but don’t charge me extra to turn it back on. You should be ashamed of yourselves for not listening when I called and not having a good email, so people could follow it.

  35. I had a question about a check issue, which I called your customer service today, briefly spoke to an accounts supervisor, she was rude and ignorant, she hang up the phone while I was speaking with her. my issues are still not resolved. Thanks a lot FPL!

  36. We first contacted FP&L on July 7, 2014 to get temporary power to my property to begin construction. After 3 weeks of communication Mr. Jawara who just got back from vacation, told me that I needed a transformer and it will take an additional 6 week to get it installed. I ask if there were any other provider and Mr. Jawara assured me that there were no other game in town and there was nothing to do but wait or find some other source of power. I am new to the area and have found most things move just as slow as this.

  37. We have a very tall pine tree at our residence in St. Augustine, Fl. The tree is located on an easement we agreed to grant FPL due to proximity of their equipment. Its trunk has split off into two very tall trees. The bark on the one closest to the powerline is peeling off the tree and by all appearances it is dying or dead. It threatens a power line within approximately 1-2′ of it. We called FPL to report this and ask for someone to come take a look. We were told that unless the tree is in contact with or touching the power line, they are unable to do anything. Obviously, once this tree splits and breaks, it will not only knock down the power line, but take out the power and anything that is near it, if not killing someone nearby. Where is the common sense here? FPL needs to step up and protect its customers and citizens. Very disappointing.

  38. They say if your behind to let them know and ask for an extension which I did 2x. I had been in and out of the hospital and were making payments and I told them that I would pay them $223 on the 3rd if not sooner and 90 on the 12th. They couldn’t give me time since My check was at the end of the month and moved to the 3rd. Well, I paid on 8/27 $300+. They turned off the power on those days that were 90+ for 5 days because they wouldn’t give me the extension. I am billing this company for the food I lost during this time due to the failure of this company to wait 5 days more. I am an angry citizen with this company that lives on disability and they refused to work with me.

  39. I just received a letter from FPL about the ON CALL Program. I wrote to FPL earlier and stated I do not want to be in your ON CALL Program any longer. I do not wish to receive any contact from Personnel in this Department headed by Mike Andreolas. This man is the worst. I want this ON CALL equipment out of my house EMEDITLY !!!! THIS IS MY SECOND REQUEST.
    Darel E. Anderson

  40. I have been waiting over a week for SOMEONE to come and cut the growth on the sagging wires and fix the leaning pole!! even wrote to my City Clerk complaining, still NOTHING!!

  41. I have made various request to have extremely tall Pine Trees trimmed down in the Hollywood area, so as not to pose a hazard to our surrounding neighbor’s property and personal safety. We have had our request denied multiple times, stating Fla. Statues. Pursuant to a FPL tree trimming department representative, stating that the branches are not touching the lines, therefore not a hazard, yet the tree is less then 5 feet from the lines and a transformer. It is regrettable, and we disagree and will continue to pursue FPL in the hopes of resolving the issue and preventing a possible disaster should the trees fall during a storm.

    We have researched the cost of having each tree cropped and the cost is in excess of $500 per tree, which we do not have, since my husband has been ill and unemployed for a longtime. I’ve explained our hardship to FPL representatives various times by phone, in person, and in writing, to date we have not had any assistance, many rejections, but no assistance. We are responsible homeowners and do not want anyone hurt by the trees. FPL has crews in the area constantly, we see them working on common areas, so it would not cause undue hardship for the Company to attend to our concerns for our safety and that of our neighbors, but still we have not had any cooperation or assistance.

    We will continue to address this matter with FPL, in hopes they will do the right thing for their customers. Should the trees fall, we will not be held responsible, since we have given ample notice to FPL of our hardship and inability to resolve the hazards conditions.

  42. What customer service? The available phone number has been busy for the past three days, and I mean every minute of the day. There is no email address so absolutely no way to contact anyone. They can add all the charges on your bill that they want and there is nothing you can do about it. So now we have Nazis at the electric company.

  43. Thereis atree that is touching the fpl cables and also over my patio tree ,I need an expert opinion what to do ,please let me know when\ you can visit me,thanks digna soltura.

  44. FPL is a very unprofessional business. They transferred someone else’s old balance to my existing account because I temporarily lived in the same house with them. How should I be held responsible for someone else’s debt. I’m pretty sure that this is illegal and I have already contacted my lawyer to handle this situation.

    • omg they just tried that on me too! They said that when I started my service, my deposit was 438.00 so I paid it. My first month bill was only 36.00 give or take. Now all of a sudden my budget bill got cancelled because of a past due balance from a previous account. I moved here from ARKANSAS! I know that crap ain’t right. I called and talked to a manager’s manager and she “fixed” it. Just got a letter today to pay another 438.00 deposit! What gives?!

  45. I CAN’T EXPRESS THE AMOUNT OF HATRED I HAVE FOR THIS COMPANY. I am current on my bill, it’s not due until 12/16 and today is 12/12. I have had nothing but problems out of these people from the get go. I just received a letter to pay another $438.00 deposit due by January 8th. WTF is going on with these people?! I Paid the deposit back in April of this year to start service in the amount of 438.00 and now they want another one? I wish there were another company to get power through in my area, this is getting ridiculous!! If I had a phone to call them, oh believe me they would get a NASTY phone call right now! Anyone else keep getting random mail from them wanting more deposits??

  46. I CAN’T EXPRESS THE AMOUNT OF HATRED I HAVE FOR THIS COMPANY. I am current on my bill, it’s not due until 12/16 and today is 12/12. I have had nothing but problems out of these people from the get go. I just received a letter to pay another $438.00 deposit due by January 8th. WTF is going on with these people?! I Paid the deposit back in April of this year to start service in the amount of 438.00 and now they want another one? I wish there were another company to get power through in my area, this is getting ridiculous!! If I had a phone to call them, oh believe me they would get a NASTY phone call right now! Anyone else keep getting random mail from them wanting more deposits??

  47. FPL does not have an email address or contact form anymore on their web site.

    Also, please have your comments published with more current dates the top for more recent information. 2012 comments may not apply to 2015

  48. Good morning.

    My name is Jesús Alberto Lozada, I live in Venezuela and I am not your customer. You have been making a mistake with my email address and I will appreciate to correct it.


  49. 19th century practices in the Digital Age

    1. How does one without the ability to SPEAK contact customer support? (no email of any kind for customers to use to obtain support)….

    2. They CHARGE money to use a debit card (see #3) to make either an over-the-phone payment OR an online payment.

    3. They don’t accept Visa. Nope, I am not kidding.

    4. In order for one to actually make aforementioned over-the-phone or online payment one is redirected to western union speed pay. This to me, is unbelievable. ARE YOU KIDDING ME? We live in the ‘Digital Age’ and these neanderthals are incapable of accepting Visa debit/credit cards AND they don’t even have their own digital billing.


  50. Don’t reply with bogus claim about being able to use an email form, as thisform simply isn’t attainable through the website. It automatically boots user back to the mobile site NO MATTER HOW MANY TIMES ONE SELECTS ‘FULL SITE’. Mobile site does NOT allow user to do anything but select a phone number. I assure you, I write code for a living and your mobile site is a disaster, to say the least.

  51. Good evening, I’m Cirius Ernst, a customer of the company FPL .
    Just , I am writing to draw your attention on the bill for the month of January, which is $ 168.28 . In addition , as you always say that it is the air conditioning that causes the price increase but know that I stopped AC since December 23, 2014 .
    Moreover, everyone knows that the month of August is the hottest month this means that it is the month of rising prices.
    NB . The temperature during the year 2014 has been lowered in September but the price increase has been felt too. What an illusion !
    It would be good to come to consult the metter to see if it works well.
    In the end , I strongly believe that you will give a fair result at my request , my dear manager is concerned.

  52. Good evening, I ‘m Cirius Ernst , a customer of the company FPL .
    Just , I am writing to draw your attention on the bill for the month of January, which is $ 168.28 . In addition , as you always said that it is the air conditioning that causes the price increase but know that I stopped AC since December 23, 2014 .
    Moreover, everyone knows that the month of August is the hottest month this means that it is the month of rising prices.
    NB . The temperature during the year 2014 has been lowered in September but the price increase has been felt too. What an illusion !
    It would be good to come to consult the metter to see if it works well.
    In the end , I strongly believe that you will give a fair result at my request , my dear manager is concerned.

  53. Why the Hell can’t you email this company? I mean this is the 21st Century after all! I don’t like talking on the phone and would much rather just type out a question, send it, and wait for a reply. This stupid company doesn’t even let you email them? In the year 2015? Absurd!

  54. FPL makes it extremely difficult to report a power outage especially if you use wi-fi because it dies also with no power. Requiring 6 digits of SSN is very disrespectful of customers’ privacy & is very dangerous because any hacker can “finish” your SSN in seconds! FPL lied saying the cause of my outage was animals. The repairman did not say that & my lights had blinked several times per day for several days before the total outage. The “smart” meters are very “dumb” because they do not report outages! By calling an emergency electrician, I learned a very expensive lesson that FPL maliciously refuses to tell us which is if the meter screen is blank, the power is out! Real simple! FPL customer non-service representatives did not know that! Don’t bother calling the “non-public service commission! Guess who owns them!

  55. If anyone has had a problem with FPL transferring someone else’s bill to there account and trying to force them to pay it, Mr.Wilcox,tell him I sent you. This is for the only issue described above. It must be an amount from an account that is not yours.Please do not call with other bill issues.

  56. The insert in my bill states FPL uses “mostly clean energy”. The use of solar is 0.1%. How does that translate to mostly clean? One tenth of one percent?

    Don’t you dare try to tell the public Nukes or UNnatural Gas is in any way clean. They both are destroying the environment, the source of health and wealth.

    We have, sadly, the St Lucie Nuclear Waste Dump in our backyard. Geez, look at the million year Rad Waste still flowing into the Pacific from Fukushima. God help us.

  57. I had outages for the past 4 years, they start in May trough September, FPL is one of the few companies that do not provide and email address to report outages (even comcast has one) FPL does not want to acknowledge the outages and by providing and email address a record of the outages is created. FPL is a 15 billion monopoly there is no alternative. If we had an alternative we would not have outages. I am positive that there’s no outages similar to mine at the CEO residence.

  58. I have been going round and round thru the voice system and cannot get to speak to a human or to access the information I need.

  59. Anybody, including FPL employees, knows the FPL Support E-mail.

    After hours of waiting on the phone, I can not get answer.
    They need to see the E-mail attachment
    with my power usage history pictures to answer.

  60. Yes I a send me the form shut off notice for me before may the fourth only going to.. Calling to get on a payment plan deals going to be a little bit late please give me my money back

  61. buenos dias

    estoy intentando hablar con agente para dar de baja el servicio pero antes quisiera me aclarara algunas dudas por favor donde puedo llamar porque los teléfonos que llamo son automáticos y no consigo hablar con un agente

  62. For months now I have been trying to sign up for auto pay? Every time it tells me to try again later. Could someone please address this issue. Also, I called yesterday and after around 15 minutes I finally got to talk to a Person to arrange a one day extension on my bill. I received an email this morning telling me to pay my bill Immediately? I suppose after looking at the countless other messages these questions wont be answered?

  63. For months now I have been trying to sign up for auto pay? Every time it tells me to try again later. Could someone please address this issue. Also, I called yesterday and after around 15 minutes I finally got to talk to a Person to arrange a one day extension on my bill. I received an email this morning telling me to pay my bill Immediately? I suppose after looking at the countless other messages these questions wont be answered?

  64. I’ve been paying someone else’s bill for 3 years! That’s not right! I do not want to be contacted by a supervisor. I want be contacted by a corporate office person! They need to know how misleading their company is.

  65. You should have an accessible email address. That being said, your commericals talk about ‘smart grid’, smart technology’. Why Why truly is it? Something at each point of usage so that if there is an outage FPL knows within seconds or at least minutes? Please acknowledge. Thank you.

  66. Just move down from SPRINGFIELD Mo, I’m in disability. Was living with my sister, until I find a place. Now I’m suppose to move in in July 1st but FPL charging me. $693.00 which i do not have it’s more than my income. So when she took the order she said maybe I should try to get help from the agency. So I did, now the agency want pay unless they give me a printout of the bill, and FPL said they can’t. Which leaves me in z bad situation because I don’t have it. And also it’s just redicilous, they told me they charge according to the area, so sad because the poorer area has people like me. But it best to charger red to the less unfortunate. And less to those that can afford it, what is this world turning into.

  67. FPL used to be a good company. If there was a problem you could speak with customer service in the COUNTY WHERE YOU RESIDE.Now you get to speak with someone elsewhere that has no idea what you are talking about and doesn’t care. I told her I needed to speak with FPL regarding the power line. She said I could keep dialing the FPL tele number and maybe someone local would answer. Next thing I hear is a large FPL truck outside. the gentleman from FPL told me the repair men are being sent all over the place for no reason because the call goes to a call center. Probably we will be getting a rate hike since this company is wasting so much energy running their workers all over the place unnessarily instead of just picking up the phone.

  68. Good morning, Few months ago FPL invited me to join the
    “on line“ payment instead of mailing the bill and I would get a restaurant coupon of 50.00$ value to join the program in the weeks to come. I’ve accepted your offer but I never got the coupon and I’m wondering why? I would appreciate an answer and the promised coupon. Thank! and have a great day.

    Jean-Guy Lagace

  69. Absolutely the worst you can find. I have several accounts and needed information on two of them. Instead of connecting me to a live person I was shuffled into an advertisement for T-Mobile. When will the old days come back

  70. If I can’t access you to stop billing and threatening for not paying two bills for one house, how can I stop the threats that aren’t mine?

  71. HORRENDOUS! Called the appropriate “Customer Service” #. Supplied ALL the requested data(automated), finally spoke with a rep. that I could not understand. This rep. referred me to yet another “CS” 800#. I called and was advised that this was the wrong #. Was given another 800#. This rep. advised that we would called back. So far, nada. So far “Customer Service” has been a colossal waste of time.

  72. I had a horrible experience with Fpl today. After 8 complaints and no success I had a downed power line with major issues. I contacted the fire department who was great but it took Fpl over 5 hours to come for a live wire in my yard. All they told me was stay in the house. After several more calls they finally came out and trimmed bushes and fixed the wire. Kudos to the workers out in the rain trying to fix the power but was left with piles and piles of debris that I had to clean up. And None of the branches trees and stumps were from any of my trees. So thanks Fpl for all the clean up. So glad I pay secerL hundreds of dollars per month on time to clean up all their debris.

  73. I’m thinking that if any of the above complaints, & the one I was thinking of adding, are going to get ANY recognition, that climbing the chain of command is in order. There used to be an area on the customer service page, that if your question wasn’t answered in the “usual Q & A’s” then they’d supply an area for you to ask your own question, or comment. I know because I’ve actually used it before, and FPL actually responded in an accommodating fashion. Now I’m in a situation where I am in need of sending them a message regarding my account, but it appears that area of concern has been done away with. So my next step would be to contact Jim Robo, President & CEO of Nextra Energy, Inc. Of course I’m sure I just skipped over a few links in the chain, but if enough people contact him, I’d be willing to bet that other avenues, for questions and concerns by consumers, would be created, or perhaps they might be able to re-establish the previous method, mentioned above, that worked so well before!

  74. ref: “upcoming on call test” 8/24 – 28th 2015 I would like to the results ??
    1. the house a/c has not worked since late last summer… our “Maytog” refrigerator has stopped working before thanksgiving…some one to help us as to how to get a company we can trust to fix these things,,,the refrigerator man ask for $65.dollars to use his hair dryer to defrost the refrigerator it worked for one week.. the a/c man charged $50. to recharge it (they don’t make the fluid any more) an said we have to buy an new one…AT 83 and 79 we just don’t have that money… how did we do on the on call test…..mdieppa

  75. I would like to speak to a real person about my account andcant find a phone number todo that I keep getting a recording but it doesnt give me an option to ask for a rep whats up with that are there no humans working there anymore.I was a phone rep for 28 yrs with FPL and I always answered the phone.pleas elet me know what number to call for a human being.

  76. I have tried to contact FPL at the customer service numbers given on my billing page and on line. Each time I reach the number I receive a recorded message and go through all of the steps required to speak to a representative and then I get disconnected. This has happened 8 times. I WANT TO SPEAK TO A SERVICE REP IN THE BILLING DEPARTMENT. Please reply.

  77. Trying to contact you by phone is a joke, many numbers but too many numbers, but never one on one. Ok, now to the matter at hand, after realizing I did not have enough funds in checking, I will transfer the monies from savings. I was given an extension until Thursday. What i want to do is simply transfer funds today, I do not need the extension. I do not mean to be rude, I mean to be exact. Thank you for service and if you will, I have window ac, how can I reduce the bill.

  78. Your FPL Energy Dashboard is a godsend. My husband and I travel a lot and I go on line daily to make sure our AC is running, especially in the Summer.

    The other day I noticed no usage for three consecutive days. That means AC is down because that is the only thing running.

    Service man came and I was correct. Unit returned to service and we saved MUCH GRIEF from mold when we returned.


  79. WOW! after reading all the comments above, I fear I will never make the proper contact!! Thats a bunch of BS to have to go through for a representative, to correct a billing problem. FPL need help to resolve communications problems.

  80. FPL Account number: 9875896335

    I have owned the residence since 1986. I have always paid my bill. The electric has never been off for more than a few hours before I have paid my bill, if it has ever been turned off.
    We have all been warned/told as consumers never to touch FPL Equipment, period, for our own safety.
    A while ago, I was diagnosed terminally ill. It is a very rare autoimmune disease that attacks the arteries from the inside out. I am disabled. I am on oxygen. I have had to be out of the state for what treatment I can receive. I have not been able to be home on a steady basis for a long time.
    Sometime after the house was built, FPL installed additional equipment outside our home. I was never informed about it, therefor would never touch it. Between the disability and the oxygen, I would not be able to get to or reach any equipment installed outside our home.
    FPL has been aware of my illness and used to give a reminder call and text about my bill being due, if necessary, or if I had not yet paid it. In early August, there was no call, no text, etc. A neighbor alerted me to the power being off. It had been off for a few hours. I paid the bill immediately.
    Over a week later, the neighbor informed me that the power was still not on. I called FPL and was told they would send someone out to turn it on. The FPL agent disconnected the call. I called back to see when they would be out to turn it back on. The FPL agent told me they were not going to send someone out as the power WAS on! I attempted to get my neighbor on a 3-way call with them to confirm that the power was still off, and had been for over a week! They told me I need to pull a switch, a post construction, FPL installed switch, which I had no knowledge of, was not informed of, nor given instructions on how to use it, let alone permission to use it. Again, between the disability and the oxygen, I would not be able to physically get to any equipment installed outside our home either.
    Due to strict dietary necessities, I have both a refrigerator and two freezers, all of which have been completely ruined because of this. This is a huge loss and I need help replacing the food and appliances.

  81. I cannot get anyone on the phone. I am currently having to pretend I have to open an account in order to get assistance with an ERROR on my bill. YOUR ERROR on MY bill. How does this make ANY SENSE?

  82. We made a payment on October 20, 2015. This is the receipt for the payment.
    “We have processed your FPL Pay By Phone® payment in the amount of $1,500.00. Your confirmation number is 002931639.”

    We will be making another payment on Monday, October, 26, 2015 of $1500.00, which will cover the remaining past due balance.

  83. Dear Sir/Madam

    Good Afternoon

    Sunday night Oct 18,2015 at 10 PM till 06:10 AM(Oct 19) I got Power Outage with explosion with light in my back yard and my Fan did not work anymore(BURNED)
    Once again In Oct 19,2015 at 10 PM till 02:15 AM(Oct 20) I got a power failure with explosion with light and burned my dishwasher.
    Your team arrived here and replaced the transforme in my back yard.
    I let you know that I heard explosions with lights very dangerous these two times and my neighbor made video regarding this matter.

    I ask FPL to replace my DISHWASHER AND MY FAN URGENT

    Thank you

  84. I was required to pay a deposit of 241.00 as they said that the average bill at the apt was 120 per month how ever my bill has not exceed 100.00 and this month is only 75.00 I want some of that deposit applied to my bill

  85. What Customer Service??? There is no Customer Service, just an automated service which makes it impossible to speak to a human being in regards to billing or payments. You need to get your act together and give people an option to clear up your errors on my bills. This happens with Monopolies all the time But it shouldnt have to… @ssh*le$!!!

  86. Trying to get in touch with FPL to let them know that payment has been mailed.
    A bank draft was sent yesterday, but, impossible to talk to someone to let them know as my account is past due and want to avoid disconnection.

    Please reply so that it can be confirmed.

    Thank you

  87. Have made numerous attempts to get a payment to you and now are threatening to cut hydro off even though made a 400 dollar payment oct 23rd Select U.S. Payee Close Overlay ? Edit/Delete Payee Close Overlay ? Last Payment Date Close Overlay ? Last Payment Amount Close Overlay ?
    – 6339844547This is an optional field Actions for : nbsp; Oct 23, 2015 $400.00 USD
    Please allow 5 U.S. business days for delivery and additional time for processing.

    6339844547 above is account number tried paying over phone with credit card but My zip code wont work as we are Canadian and have a us credit card but it is a visa western union doesnt take that Our bank here says you have the 400 payment you say you don’t Now say your cutting the account off over a lousy 50.62 bill even thogh when look at account history payment not an issue is more often a credit balance.Mom Diane will be in Florida by the 27th of November then if somehow still don,t have funds that where already sent which I dont at all understand then she will mail or bring in a check But cannot have power off are things in freezer and fridge which will spoil and with the ac losing power can get mold really this is ridiculus the whole thing My number here in Canada

  88. It has come to my attention that a debt has just been submitted on my credit from your company. I do not live in your service area, I live in Tallahassee. I believe someone was falsely using my information to have an account with you. I believe this is identify theft. I want this issue taken seriously and corrected quickly. If I am not contacted in a reasonable time, I will be forced to take legal action against your company and the individual committing identity theft. I will also go to the media.

  89. I was just on the phone with a FPL representative regarding refund of my security deposit of $440.00. talked to them last month and was told to call back on December 1,2015 to request the refund. I did that and I am now being told to call back on December 21,2015 the day after my meter is read. and then it will take up to ten days to send me a check. I have paid my bills on time for over a year and I want my money back before christmas.
    I don’t feel that I was treated properly. I know that supervisors can make exceptions and this was not even suggested. They were quick to take my money when I turned on the service but now it has to come by pony express for the refund. It is a shame that we are at their mercy for electric service

  90. I am researching the property Veridian Townhomes at 2420 Central Park Drive, Melbourne, Florida 32935 in preparation of a Phase I Environmental Site Assessment.
    Please confirm that FP&L is the owners of the electrical transformers and if the transformers are PCB or Non-PCB containing. Any information would be greatly appreciated.

  91. rude and unhelpful all I wanted was to see if my check had cleared the bank and they refused to help me because I could not quote the account number I shred bills after they r paid of course I don’t have account number but for a company to refuse service to a paying customer is the highth of audacity if I hadent paid my bill do you think they would ask for my account number before they disconnect my power I think not

  92. I find this company to be a tad unprofessional and a hassle . There is no information I can get about my own bill outside of the internet. Customer service is hardly a service because it focuses only on the fact of the company receiving money from the client, nothing more.

  93. three weeks ago I spoke to your agent RE a change of billing address and was promised the necessary form ‘
    I also requested a copy of my most recent bill, since it did not arrive to my address.
    Unfortunately. nothing happened ! If you present your bill next month all sorts of things will happen, sinc I have
    closed my old account. Pleaase respond to this message to avoid probles since I have not buu\\een able to reach you by phone because of long waits.indly reply asap.

  94. About the worst customer service I have encountered. The automated system makes it all but impossible to speak to a human being, which means that when they make a mistake, it is nearly impossible to correct it. This is not customer support. It is merely a collection system. Incredible that such a large organization should have such a stupidly designed system, but that’s what you get when you have a monopoly.

  95. poor system & customer servise. do not use! pay by mail!

    paid for a friend, and the pay system kepted my card info so my friend had access to make payments from my card.

  96. Your service sucks and is rudiculously frustrating.
    My bill is continuously sent to the wrong address, I pay my bill months in advance, yet get my power shut off and get a human to speak to.

  97. I have a balance due of $70.00 due tomorrow12/17/2015. I’m making promise to on 12/30/2015 of full amount due. Please don’t disconnect i have two young kids and will pay in full 12 30 2015

  98. Hello I signed up for ebill vs paper billing. One of the rewards for doing that was a $50 gift card from When will I receive it? My FPL account number is 4358178004.

  99. This price, it is well calculated for this month while we used less energy. Therefore, there is a change in the temperature and my washer no longer used? Oh, there is one institution that provides energy!

  100. Dear FPL officer:
    My name is :Cui J Zheng my FPL account number is:94254-08151 on this monday 12/19/2015 I Was called FPL customer service to close my account because I sold my house on 12/18/2015 I was Request to disconnect service on 12/19/2015 .so I just want to know:if service already stopped yet?please can you let me know?
    Thank you & happy holidays
    Cui J Zheng

  101. Horrible customer service. Took forever to get to an actual person on the phone…who was no help at all and transferred me back to the automated system. In his words “the automated system is in charge of everything” and had me transfered before I could say anything else. Very frustrating!

  102. I called FPL because of my extreme electrical bill and i had the worst experience ever the lady was rude not informative with an actitude of “take or live it” I do not where to go or call for help My bill statements are to much like $700,$800,$900 living in a small house 2 people and i have not received any call or hel. FPL is the worst.


  104. THE WORST customer service I have ever encountered! Impossible to get
    a person on the phone, and then I was charged a fee for an issue that could have easily been resolved had I been able to actually speak to someone. VERY dissatisfied customer.

  105. I have requested but did not receive information of this address
    Please email service dates log of when we put electric on and off during our ownership.

    Patricia Gottlieb

  106. Hello: I live part time in Venice, Fl. As a retired power lineman of 42 yearss from Ohio I would like to commend the crews for their diligent and long hours of restoring power due to the latest of wind shears and tornado’s in and around the Venice area the last two day’s. While getting ready to go out I notice the lights blinked twice which to me of year’s experience something operated the circuit and cleared the fault. My diagnoise’s was correct as going into a restaruant the place was closed due to no power… getting info from the waitress telling me of a business south of us had heavy damage. Instinct’s told me the circuit going south was out so we went north figuring that area would have power. Not knowing your circuit feeds as a retired lineman I’m still shooting trouble. To the crews that work the line’s follow the safety book closely and you will get out alive to enjoy a well deserved retiremnt. Harry Morris, Ohio

  107. Account# 3135516379

    I have been trying to talk to a customer service representative for weeks, it is just impossible! I called so many different nymbers, but they all end up into the automatic system, which is not at all what I needed.
    I sent the following email (PLEASE CHECK FURTHER DOWN), and of course it was ignored (I received an automatic response that FPL only accepts replies to outgoing e-mails or new inquiries completed by using one of our online forms. Plus the usual “This is an automated message, please do not reply to this e-mail”)

    Hopefully you can help me with the below issue:

    email sent on January 8th 2016:
    Hello, I have received an email that you couldn’t get my payment because the bank account has been closed. However the day I did pay online (Jan 1st), I had changed the bank account on my online FPL account, so I don’t understand how the mismatch happened. I have always been punctual in all my payments and I find unfair that now I had to pay an additional $30 because of a late payment which was not caused by me, and was totally unintentional! I tried to call the customer service but was not possible to reach you in any way, so I paid the increased amount because I didn’t want to be charged even more, but still I consider this something totally unfair and I would like to at least have a conversation with someone at the customer service to see how I could get the extra charge back.
    ​Thanks in advance for your feedback!​
    Antonella​ Capizzi​

  108. Your automated system sucks, would be nice to talk to a real person instead of getting jerked around by your system

    • I have been trying to get a live person on the phone ALL day and haven’t been successful this is so aggravating i am so tired of hearing this automated service and you have no way of getting a live person no i don’t want to hear my bill again let speak to some one you paying them let me speak to them Thanks Have a good Day

  109. Yippee!!!!!
    I’m on HOLD; ‘a representative will be with me in 1 minute’ this is one of my favorite things in the whole world to do, don’t lie to me.

    Automatic system sucks though – there should be an option to go straight to HOLD without pressing a whole bunch of buttons.

  110. To my dismay, I should have found out about this electric Co. before I bought property in Putnam County. Thank God I don’t have to move there immediately.
    This is the worst company I have ever had the misfortune to get involved with.
    It’s obvious that lack of growth in welaka is due to this company. I don’t see how anyone ,deal with your company. NO Customer service, no follow up, no knowledge of their products. And if you are fortunate enough to speak with a rep., they know nothing and pass you on to someone else that knows nothing.
    fortunately I can sell the property, (if the buyer doesn’t know about this co.)

  111. IT TAKES AN ACT OF CONGRESS TO REACH A HUMAN TO FIX A PROBLEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  112. i have tried several times to speak to a live person on your phone line. your customer service is terrible. Better start revising better management polices.

  113. I have used every number I could find to reach FPL to no avail. Most Frustrating not to be able to reach a person. I tried to reach customer service to tell then that I just received a scam call from a young woman who said she was from FPL and I had a delinquent account. I told her that it was not true as I had just paid the bill. She hung up. Her number was listed as “Unknown”

  114. It’s impossible to get proper service on the phone,
    I can’t understand why you don’t make an effort to rectify the situation.

  115. I have an agreement to pay my bill each month by automatically having FPL withdraw it from my bank account. Included was an agreement to show me this bill prior to making the wpayment. It was sent to me eack month by email. I have not received this and want it continued.
    Irvin H. Kean

    Thank you.

  116. I have a bill I want to pay for the sum of 196.40. I moved from Miami to Richmond VA in November. I tried on your website and it wont take neither my account # or my email address. Over the phone it took all my information but would not process my credit card. It seams the only method of payment available to me is a money order but I don’t have the documentation the website deems necessary. The website doesn’t take my account # so I’m not sure how to get this information. If for some reason you can’t get me this information please send my account to a collection agency so I can finally pay my bill.

    Any help would be great, thanks

    P.S. A living operator option would be a great boost to customer satisfaction. I just spent the last hour on the phone in a loop for nothing. Just because you guys got a monopoly on services doesn’t mean you can treat your customers like crap. I am writing this knowing full well that the person reading it initially has nothing to do with the money grubbing policies of the corporation, I’m hoping that this might be seen by someone Higher up who needs a kick in the pants.

    P.P.S. If you want to know how I feel about your company, IT IS GARBAGE!

  117. Unbelievably bad customer service.
    I own two homes both on auto pay for many years. Each serviced by a different checking account but from the same bank (Wells Fargo). Each account has far more deposited than could ever be overdrawn , but the bank admittedly erred and changed one account number to a small third (savings) account as the auto pay for one of my two homes, which was soon overdrawn. I was then fined by you,taken off the right to pay on the internet, had to make a security deposit etc . My bank, after many run arounds, finally got through to a human being at your company, and explained it was their (the bank’s) error, not mine, and also tried to give the corrected account number but was told you will not allow it to be auto paid for 12 months , even though the bank manager told you it was never my fault, just theirs!
    I cannot speak to anyone at FPL because of your phone/system. I plan on writing the Public Service Commission , as well as my State Representative,if I do not hear from you.


  119. your web site shows certain hours for customer service and when I called they give different hours than the web site on the recording. This info should be accurate.

  120. Called FPL to report fluctuating voltage from their power line. Customer Service Representative Supervisor Erica Rivera was very unsympathetic – and had a ” I could less” attitude about the possibility of all of my appliances “frying”. Extremely frustrated and disappointed.

  121. Your automated system is a joke there is no human interface. Wanted to schedule to have power cut for a customer to remove a tree and this is 6 hours into it and I still have not talked to one single person… Thank God I have Duke energy.

  122. This is the 4th time the transformer has blown out in a years time and I feel you should not be billing the people for that month in the section that KEEPS on having these problems. I’ve asked around in my area and no one else has this problem. You need to upgrade the transformer in this section, resetting the transformer does not solve the problem, that’s why when a hurricane hits and we lose power we lose it for 7 to 9 days while everyone else around us has power, you have a poor system for the price we have to pay for electricity and that’s why you should not bill the people for that month the transformer keeps going out and maybe if your losing money you will fix it right instead of putting it off. You have billions of dollars so there is no reason why you can’t fix it right and if I had to rate your company you would get a 0 from me for price service and everything else involving electricity. Can you tell I’m pissed off because your doing quick fixes instead of fixing it right. I PAY MY ELECTRIC ALL THE TIME FIX THE PROBLEM RIGHT WITH THAT TRANSFORMER AND DON’T BILL US IN THE SECTION THAT THE TRANSFORMER KEEPS GOING OUT and this would be fare for the people not just here but anywhere you keep having problems with YOUR TRANSFORMERS. Fare is fare tired of getting pissed on as a customer

  123. Hi I got a letter that said my automatic payment did not go through as you stated my account
    Is frozen. My account is not frozen.
    I called the bank and they said you
    Can go ahead and process the payment
    Thank You

  124. You really duped us about the gift card to allow bank draft for payment. If you look at the restrictions, you have to spend 100.00 to get 50.00 credit. That is not easy for people on fixed incomes. What is wrong with giving 50.00 dollars credit on account. Appreciate your response.

  125. I am a single mother and I am having a hard time right now coming up with my deposit. If there is any way that I can pay it on Friday that would be amazing and I would truly appreciate it! I have been freaking out trying to pick up a couple shifts during the weekend, so I’m a bit desperate right now. I get paid on Friday and would be able to have my whole bill paid in full!
    Thank you,

  126. This is so frustrated this is the 3 times in 2 weeks that the power goes off after a loud explosion .What is the problem ? How are you going to fix it ? Your service is not realiable do whaever you have to do to fix the problem

  127. I have just had a horrible experience with an obnoxious FPL customer service representative. Over two weeks ago, we had power cut to our service address because of hazardous conditions (my electrician called it hazardous–this isn’t just me). FPL came out and simply cut the line, leaving a live wire hanging over the house. A few days later another FPL technician came out and 1) agreed the above was hazardous and 2) said FPL would remove the overhead feed to the building immediately. Two weeks have passed and the live wire is still hanging there. Then today I receive a power bill (3 times the normal amount, mind you) for that property even though there is no power going to it. The man at customer service said it was an “estimate” because they couldn’t read the meter. When I said there was no power to the house and hadn’t been for weeks, he said that he knew that but they were still going by the “estimate.” When I told him that two separate employees had been to the property and saw the meter, he said it didn’t matter. When I asked them to send someone out to read the meter, he declined to do so. He said that I either had to pay the bill or disconnect the service (the latter being the only way they would send someone out to read the meter). He said that I shouldn’t be upset because they would later credit any overpayment to my account! When I explained that we were having electrical work done so I didn’t want to cancel the account and then pay a reconnection feed, he said “Then you have to pay the bill.” This seems more than ridiculous to triple the bill and not send out someone to simply read the meter. But then again, they’ve left a hazardous live wire hanging over my property for over two weeks. I guess I shouldn’t be surprised. Maybe I should consult an attorney…I have pictures of how they left it and copies of the bill they had the gall to send me.

  128. Prior to 2014 I had “Budget Bill”, the program that FPL has to keep the amount of your bill consistent. Then late in 2013 I was diagnosed with cancer and a financial crisis ensued. My bills in early 2015 were late, and a few were covered by friends and church organizations. FPL cancelled my Budget Bill” as punishment for delinquent bills. Now, it looks like I’m getting back on my feet. Today, on May 28, I tried calling Customer Service to see about getting Budget Bill re-instated, and all I got was the voicemail with the prompts. Sadly, I have to agree with a lot of these complaints from other customers. Budget Bill would be a big help to me. STEVE

  129. I am very disappointed in this gift certificate and the entire process in how it has transpired. For starters, I had received 2 emails in April and May 2016 for the gift card offers for both my FPL accounts and set up both by each of the deadlines but only one account seemed to be set up and after calling the care center to confirm after the second email offer was received, I was informed that I would only be getting one $50 gift card. I was not happy with that but was quite frustrated explaining multiple times to the care center rep what must have happened to cause the glitch so I settled for just one of the gift cards after setting my FPL account up on auto bill pay. Now after receiving the email with the gift card I realize that it is only some type of discount off your minimum purchase and the restaurants listed in my area are ones I do not eat at and should not eat these types of foods due to a health condition. The two $50 restaurant gift cards were the only reason why I set these account up on auto bill pay in the first place. Now with only getting one and it not even being what was expected, it is entirely useless to me and will not be used so this entire experience with FPL care center has been very poor and I feel somewhat deceived.

  130. Your company come to my house and without asking for ANY permission digged huge wholes in my front yard. I had a huge machine parked in my front lawn for 3 days ruining my lawn. If this wasn’t enough, your people broke my sprinkler I can not water my lawn, so it’s dying. If this wasn’t enough your people broke the ATT cable. I don’t have ATT but other neighbors do and of course they digged my lawn to find where FPL broke it. My lawn is a huge MESS. I did not ask for it. WHO IS GOING TO FIX THIS???? Please email me ASAP. –

  131. Have a power interruption issue due to untrimmed palm fronds @ Port Charlotte, FL This has been reported several times without FPL action. This AM saw flickering lights and saw fronds sparking and smoking at the address above. Call to FPL was responded by we are in “Storm Mode” call back next week, no report will be done at this time. Hope the power stays on.

    H E L P !

    M. Reinhard

  132. I have been a customer for about 12 years. I had the surge protector installed shortly after that. It is a rip off. I have lost televisions, 2 satellite receivers, ongoing problems with circuit breaker replacements, well and a/c repairs. I have never gotten reimbursed for the damage. When I called this past year they were quick t tell me I only had two weeks to file my paperwork. I have since installed a surge protector and lightning arrester to my main circuit box and have had better protection. I want to have your surge protector that is on my meter removed and save myself a monthly charge for something that doesn’t work.

  133. FPL’s automated system is really, really bad! Shame on you. I am so glad that I am no longer an FPL customer. >:-(

  134. I have lost all my records and bills I have paid, I don’t know my acct. number??? I need some one to send me my number. Cant reach your company without it.

  135. I can’t make contact with my account my email address has changed . i had been receiving my bill notice and future billing info by I don’t receive anything from Fpl

  136. Some 1 broke up my account facebook and i wont to getted back was kiss_ghery and password gabygaby
    Please resov that problem…thank You!!

  137. Customer Service Email

    If you wish to contact FPL about your bill, customer service or for any other reason, you can use the contact form on the official website.

    If there is a contact form on the official web site, I couldn’t find it. I tried to use the hot link contained on this web site. Not allowed. Does FPL block all attempts to contact them by email on purpose? Why the difficulty in using email as a contact method?

    • For god sakes, FPL provides electricity to a hurricane prone area. Thus, put the damn POWER LINES UNDERGROUND. Cut the crap, stop complaining about what it would cost and get it done area by area. Dont ask for a rate increase to cover repairs, that is the cost of business. And dont ask.for a rate increase due to storm danage because you folks are too cheap, dumb and lazy to have put the lined underground.

      Provide a copy of this to CEO who makes millions…

  138. We r melting have had no AC since 11:30 am in S florida 85 degrees in the house. Customer service will be out by 8:45 pm geez what a relief????????????? Wish theirbilling was so….,,,,,,,,,,,,,,,, delayed. Third time this month that there is a power problem, justbecause. No storms or anything just Crappy service!!!!!!!!!!!! Mr Rick Scott Where are you now?????????????

  139. I would like to start new service. I have never had to put a deposit down, and don’t want to start now. However, when trying to start new service online they are asking for a deposit. I would like to get this waived. Please send me a number I can call you at to get this done. Or, you can call me.

  140. Hpset right now…. I payed my bill ahead of time at a verified location. But the lady said the instant machine was down and would have to use machine that cost a dollar more and wouldn’t appear for 3 days.. anyways I did it and turns out lady put a 5 instead of a 6 as one of my account numbers so payment didnt go to my account. Very upset i called and theybsaid it would be taken care ofin 2 days. A week later I check and my account is now final notice and about to be disconnected.. but I trybto call and they only have emergency services but I can’t call during morning because I wwork and now since holidays they are closing earlybut when I did talk to someone theybsaid i need to go back to place I paid.. it’s not pleasing at all to get no carefrom anyone when I say someone they trust to take payments screwed your customer .. they dint care. In verybupset and at a loss for what to do now:/

  141. I have been waiting over 5 weeks for the street light back in front of my house,1842 Big Cypress St.NE. Originally I was told it could take up to 3 weeks!!

  142. I wanted to speak! With a rep but the atomated.service would not provide option to do so………

  143. think your customer service is horrendous. Can never get through to a live person. I have been unemployed and just made a partial payment on my past due balance. Trying to speak to a live person to let them know that I will make another payment early next week so that my service won’t be interrupted. I have never dealt with a company where I couldn’t talk to an actual human being. What kind of customer service is that ????

  144. I cannot believe how this is being handled! No one will get back to me and I’m basically get pushed to the back of the line. FP&L will not acknowledge the email they sent to me on Monday or the fact that it says service will be turned on by the 4th and any one I speak to has a robotic 1-3 day response.
    At this time, I’m sitting in my office with a flash light and no wifi. I am losing contracts, paying workers to sit home, and cannot fulfill any of my current obligations.

  145. Worst service ever. Trying to speak to a representative to ask a question and cannot get a phone number to speak with anyone. All phone numbers put you in an automated phone loop. VERY FRUSTRATING!!! I guess they are not willing to speak with the public.

  146. Why can we not speak to a human person with FPL? This is outrageous. I called simply to transfer the name on the account to the new owner. WE are moving at the end of the month and there was no option to continue service under the new owner’s name. So I had to stop service at the end of the month only to have it turned back on the same day. How rdiculous is that?

  147. Hi there,

    I wanted to know if you’d have a quick moment to review some of my ideas on how we can get to almost certainly generate a ton more visitors than it is now (as well as conversions to sales)

    Why should potential business go to your competitors instead of you? There should never be a reason to settle (Unless you really can’t handle more business).

    How about a quick time where my consultants can show you what I’m talking about?


  148. The Web site is dificult to navigate. it tk clicking several pages to get info about a charge on my bill.

    he automated phone system does work. I aked for other options, it could not understand what I was saying. The navigation neded to speak to a rep is very diffcult, almost impossible.
    I have to pay almost $8.00 a month service charge foor service which Is difficult to connect too. Terroble customer service!

  149. unbelieveable, but true:
    FPL does not provide a Customer Service email address to ist Clients!!!
    Is this customer orientation or ignorance?

  150. I have. been trying to speak to a representative for over an hour! Do you even have anyone in your office? Very disapointed with your service. I have simple question and cant get through to you!

  151. After reading some of these comments, I’m thinking, what’s the use. Anyway, with this hot weather, our system runs practically all the time during the day. Nothing has changed from last month. But when we got our last bill that was $82. more than the previous month, we thought, what the hell is going on. Any info from FPL in non existent or business as usual. How does one deal with people like this. Is there somebody out there that can explain this. Please! P,S. We have 1000 square feet to cool.

  152. cAN never get thru to customer service. Our account for Barbara and Al Mader, 108 Guana Court, Fort Myers needs to be NO LONGER AUTOMATIC WITHDRAWEL FROM WELLS FARGO.


  153. I have been trying all day to get a person regarding my FPL account. The only thing I ever get is the automated service.
    Please give me a phone number so I can talk to someone. I just moved and I received a bill 08/10/17 in the mail and it said past due. How can it be past due, if I just got it in the mail the same day.

    Very frustrated!!

  154. Why is there an astronomical phone bill of over $300; nothing in our home has been changes and we pay on time but our bill l has not ever been this high. The only issue I have had in the past is out of the blue my phone bill was over $1,000+, we were at that time Snow Birds and never in the house more than 4 days in a 4 month period. No way were we using that much of electricity and actually grilling for dinner meals. No matter how many people I spoke with, could explain the huge bill. I thin this past bill was again high to make up for some accounting errors on FPLs account or shifting bills to accounts always paying to cover someone else’s bill. Yes, I intend to call it fraud.

  155. Hi. For several years, you have shared personal information with me regarding one of your customers by the name of Ralph Britton. Please please please will you stop emailing me regarding his account. While it is a nuisance to me, it is a violation of his privacy.

  156. I listened to about 10 minutes worth of choices that finally resulted in starting over. No chance to speak to a person. Very frustrating.

  157. The question the ask to trim is not right, they need to add if the pole is covered with vines and limbs it is so much bunches on the pole and line until you can’t see the top of the pole nor the lines and it’s two pole behind my house but in the. Other people yard, if the. Wind blow had were are going to loose power for sure. I guest it’s my fault should have called last month.

  158. Thank you FPL! Whatever you did last month to stop the outages I was getting apparently hardened my service which I am unbelieveably happy to say is still on after this Irma tragedy. Thank you from the bottom of our hearts. Be safe as you begin recovery!

  159. We live at 7920 springvale drive in Lake worth. Whenever we have had an outage, it always affects the same 2649 customers and the cause is always the same. The junction box has to be reset, we have asked many times to have this equipment replaced. It will remove the need to constantly fix the same issue.

  160. I am writing to express my gratitude for the superlative efforts of your company during the hazardous conditions left by Hurricane Irma. I live in Plantation, Florida and due to the storm lost power at approximately 3:00 PM. With everything that your company was facing you managed to have my power back on at approximately 12:30 AM. I happen to think that was extraordinary. I just want you to be aware that I am grateful and appreciative. I am a retired US Naval Officer and in my language you rate a “BZ”.

  161. You stupid bastards have been “checking damages” for 36 hours straight! Get off your asses and get power to people’s homes. In case you didn’t realize…it’s southern Florida and summer weather! Do your jobs!

  162. I am disgusted by how FPL made it it’s business to provide the areas that are upscale power after hurricaine Irma than my area. I have a 7 day year old infant. I cannot hest up my baby’s milk at all. I read that if u live by a police station you will have power that is b.s. becuase i live by the north miami beach police station. I am sick of this treatment. We need to have another power company , you guys have lack of compasion for people especially when zi ssod my sister have a special needs son thst lives with us

  163. There is an oak tree in my back yard that is leaning over towards the neighbors house and both of our power lines are caught up in the tree. If the tree falls it will pull both lines down and crush the neighbors house. Thank you

  164. We are out of power from the hurricane and have used all our money on getting ready for the hurricane. I have 500 dollars in deposits, half of which was for my house in Naples where the account has been closed for over 3 years. Can you please use some of my deposit toward my bill? I don’t know when power will be restored and I know I’ve lost all my food in the fridge and freezer. I have 3 kids and there is no way I can pay the paat due amount right now. Like I said half my deposit money was on a account that was closed 3 years ago and has a zero balance, please allow me to use that on my bill.

  165. I understand millions of people are without power following IRMA’s devastation to our State. However I feel Nassau County is not receiving sufficient staff to cover the outages that exist in this area. If their are volunteers from other states please send them our way. We are in need and I know with a total 21,800 (or there about) of a customer base we are not large enough to garner much recognition but we only have you to look to for help in restoring our power.
    Won’t you please help us?

  166. Absolutely the worst. I sent an outage report to which I was told do not report outages as they are widespread. Now you are asking for all outages to again be reported. Every other utility in the state has been constantly updating their customers, in the case of JEA hourly. Not one update from you.

  167. Great job lake worth
    Has electricity now along the coast but all of us near flagler south have nothing and not one of your trucks anywhere.
    Look up rutland rd the last year and you’ll see what’s wrong with it you’ve been here three times to fix it this year. It takes ten minutes. If you’d just fix the pole junction like we’ve been Begging you to do for three years the 89. Of us would be fine

  168. My 11 year old suffers from chronic asthma I know FPL is trying to do all they can but we really need our electric to use his machine.


  170. Hi FPL,

    My family and I want to say thank you for the amazing and efficient job you did during Hurricane Irma. We saw trucks and workers go into action in our community immediately. After three days without power, it is back 🙂. We never knew how much we appreciated our power and FPL. Thanks to the hard-working men and women who got Florida back on the grid!

  171. there are two persons in our condo that are disabled and need elevator service but power has not been restored at Cortez, FL

  172. Ok I know the crews are working hard but there is power 1 block from my house 1019 top sail lane Sebastian. The power grid is new on barber st so why does it take so long. It seems we are always the first to loose power and the last to get it back, why. Unhappy .

  173. I would like to thank FPL for their quick response during the aftermath of Hurricane Irma. I know all FPL employees and the outside companies that have traveled to Florida have worked diligently to get everyone up and running with power. It is greatly appreciated!

    Thank you!
    Jennifer Espelucin

  174. is a lack of respect that in an area that has not been affected by Hurricane Irma today we are without electric current when their trucks are all stopped in the parking lot of the casino doing nothing

  175. As a Cuban-American who was born and raised in Miami, I have experienced quite a few hurricanes (including Andrew). I can’t express how impressed I am with the diligence that Florida Power and Light employees have demonstrated and the technology has hands down blown me away more than Irma has!

  176. This is my customer feedback. FPL picks and choose who they restore I live between two major grids and they have power but Harbor Blvd doesn’t. You have got to be kidding me and then you won’t even take calls but thank you for being a valued customer we want your money even if we don’t think you are important to get you restored between the grids. All food spoiled house is unlivable in this heat

  177. Hello Urgent Mater

    I am thankful that my power was restored but however my main cable support anchor broke during the hurricane and the cable is hanging very loose and on my roof. Also my neighbors tree is still leaning on high power cable but we got power can you guys note this so when you get a chance fix .Thanks

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