Contacting Ford Customer Service Center
Ford is one of the largest US-based automobile companies. Despite financial turmoil, the company managed to redefine itself and push sales with changes to customer service and the look and feel of most Ford models. Ford also offers customer financing so customers can use in-house financing instead of buying through another company.
If you’re a Ford customer and you want to contact customer service or you want to learn more about the company or available vehicles, you can call, write or email a customer representative. You can also get in contact with a local dealership if desired.
Customer service contact information is available for many different situations. If you want immediate action, the call center can answer your questions right now, but you may have to wait a bit and put up with transfers to multiple departments. If the question is less pressing, an email is the best way to go. If you want to send communication by mail it will take longer to reach Ford.
Phone Contact Numbers
- Customer Relationship Center (US): 1-800-392-3673
- TDD (US): 1-800-232-5952
- Customer Service (Canada): 1-800-565-3673
- US Customer Service for MyFord Touch, SYNC or Ford Navigation (English): 1-800-392-3673
- US Customer Service for MyFord Touch, SYNC or Ford Navigation (Spanish): 1-800-392-3973
- Canada Customer Service for MyFord Touch, SYNC or Ford Navigation: 1-800-565-3673
- Marketing Program Customer Service: 1-800-334-4375
- MyFord Magazine Customer Service: 1-800-335-1357
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Ford Motor Company of Canada, Limited
Customer Relationship Centre
P.O. Box 2000
Oakville, Ontario, L6J 5E4
The Ford official website at http://www.ford.com/ sells cars and products. Customer service is clearly a secondary focus. You have to search for a small Contact Us link to find any information on customer service at all.
Customer Service Email
A customer service email address is not available, but you can contact Ford customer service using a contact page. This is a secure form, but that does not mean you can share your financial information or personal information in the email. Though we sent an email to the customer service department we are not guaranteed a response, according to Ford customer service.
The Ford customer service center phone number leads to an automated response center. The automated response answers the phone, as usual, and offers the caller various options. Press 1 for English and then press 0 five times with a slight pause between each. You will move directly to the customer service queue. We waited on hold for less than a minute before a representative answered our call. The representative located our nearest Ford service center and even offered to connect us with the center to make our maintenance appointment.