Contact Ford Customer Service

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Contacting Ford Customer Service Center

Ford is one of the largest US-based automobile companies. Despite financial turmoil, the company managed to redefine itself and push sales with changes to customer service and the look and feel of most Ford models. Ford also offers customer financing so customers can use in-house financing instead of buying through another company.

If you’re a Ford customer and you want to contact customer service or you want to learn more about the company or available vehicles, you can call, write or email a customer representative. You can also get in contact with a local dealership if desired.

Contact Info

Customer service contact information is available for many different situations. If you want immediate action, the call center can answer your questions right now, but you may have to wait a bit and put up with transfers to multiple departments. If the question is less pressing, an email is the best way to go. If you want to send communication by mail it will take longer to reach Ford.

Phone Contact Numbers

  • Customer Relationship Center (US): 1-800-392-3673
  • TDD (US): 1-800-232-5952
  • Customer Service (Canada): 1-800-565-3673
  • US Customer Service for MyFord Touch, SYNC or Ford Navigation (English): 1-800-392-3673
  • US Customer Service for MyFord Touch, SYNC or Ford Navigation (Spanish): 1-800-392-3973
  • Canada Customer Service for MyFord Touch, SYNC or Ford Navigation: 1-800-565-3673
  • Marketing Program Customer Service: 1-800-334-4375
  • MyFord Magazine Customer Service: 1-800-335-1357

Mailing Address

Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126

Ford Motor Company of Canada, Limited
Customer Relationship Centre
P.O. Box 2000
Oakville, Ontario, L6J 5E4

Official Website

The Ford official website at sells cars and products. Customer service is clearly a secondary focus. You have to search for a small Contact Us link to find any information on customer service at all.

Customer Service Email

A customer service email address is not available, but you can contact Ford customer service using a contact page. This is a secure form, but that does not mean you can share your financial information or personal information in the email. Though we sent an email to the customer service department we are not guaranteed a response, according to Ford customer service.

Our Experience

The Ford customer service center phone number leads to an automated response center. The automated response answers the phone, as usual, and offers the caller various options. Press 1 for English and then press 0 five times with a slight pause between each. You will move directly to the customer service queue. We waited on hold for less than a minute before a representative answered our call. The representative located our nearest Ford service center and even offered to connect us with the center to make our maintenance appointment.

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Rating: 2.5/5 (8 votes cast)
Contact Ford Customer Service, 2.5 out of 5 based on 8 ratings
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52 Comments on “Contact Ford Customer Service
  1. Called customer service 10/30/12 at 1:20PM (PST). Representative was very friendly but otherwise was a complete waste of time. I would rate this as a 1 star in a 5 star rating.

  2. 1)figo car is super but only one problem rear power window is not aveleble in top end allso way
    2)ford fiesta & figo same engine but millage ford fiesta 32 ford figo 22 way

  3. I have a ford focus down moved it because of maintenance of ford dealers in Algeria, he did not change the fuel filter drain for four it is for the injection of the vehicle is damaged.
    I file the complaint to the dealer and my car is 06/01/2013 as it is a pre-sales services of dealers is it does not fix a date for your knowledge is the book I guarantee recent this day.
    mark ford never falls down except that it has 36048KM maintenance unprofessional, I want my focus to go as soon as possible that I neutralized the 06/O1/2013 I live far from the capital of Algiers in I do what is 500km coffin with the bus to my own average it costs boucau granny costs troubleshooting this me who pay these serious here in Algeria.
    DENDANI AMOR IMT: 00610.111.05 VIN : WFOPXXWPDPAM63865

  4. I had a noon time appointment today dropped my truck off at 11:45 am told the man I was gonna be across the street for lunch came back at 2:00 because I got no call to find that they haven’t started on my truck because they didn’t no I had a appointment now 2 hours gone and there sorry guess what my truck didn’t get. Worked on with sorry
    Sorry is a sorry word for sorry people
    Rory LaBate Nashua NH.

    • I don’t know how my local Ford service department is, because I’ve never had to use them. I’ve had several new Fords and three new GM products. For the Fords, I’ve never had any issues. For GM, two of them were great, the third one had to be taken in 17 times – including being towed in 3 of those times. They never fixed a single problem and it had many. Mostly, dying while going down the road for “no reason”, not starting or even trying, front brakes locking up sometimes, and 8.5 MPG for a 4.3L V6 pickup in regular driving. I had to trade the junk Silverado in on a 2013 F150 because I needed something that was reliable.

  5. Called customer service line seven times and had no response. Took my car to Ford dealer for inspection and he said fuel line failed due to “corrosion.” Took it to my mechanic and it was NOT corrosion. There was a hole in the fuel line from the bracket rubbing on it. No corrosion on the line at all!

  6. Ford stands for Fix Or Repair Daily, Customer Service, at the Corporate level, non existant, a reasonable answer to service related issues, non existant. It reminds me of talking to Congress, “who are you and why should we help you.”

    Oh you have a 5.4 Triton, “FOOL”, injector issues, cam phaser issues, spark plug issues, oh and your vehicle is equiped with power windows so naturally your windows just fall down because of a plastic piece in the regulator, oh sir that will be $450.00 for each of your 4 windows about every 3rd year. Oh yes, then their is the paint issues where the primer did not adhear correctly, that will be another $5,000.00. Oh and you think Ford should take care of some of this, what are you smoking.

    Then if your stupid enough to by another ford, 2012 Focus, that is an entirely different set of problems, starting with an engineering issue with the right front axle. Why does the axle appear to hop or skip when driven any distance, oh didn’t we tell you it is a manual design place in a car with an automatic transmission. Daaaaa???????

    Don’t expict I will be a repeat customer do you?

  7. dear sir or madam i have a ford fiesta reg dg58txw new shape. my trouble is the boot keeps sticking when you try to unlock it with the lever. i have been on the internet and theres a lot of people have the same trouble. just like to no why ford have not done a recall to resolve this problem.

  8. Ford Motor Company USA
    Customer Relationship Center
    P.O Box 6248
    Dearborn MI 48126

    Dear Mr.

    The reason of this is to explain to You the situation lived on Sunday 13/01/2012 with the vehicle Ecosport 2.0L 4 x 2 XLT Plus automatic of my property with my wife, is 2011 model and has 30,050 km, having done all service and maintenance of rigorous in the official dealers of Ford.
    Being approximately 12 hours and entering at very low speeds to the access ramp to housing situated in Buenos Aires party, missing little to stop us, and being destabilized and without having powered the accelerator, suddenly the vehicle accelerates wildly, moving uncontrollably which prevented progress control it and only “Try to ” leafleting” or bend culminating stopped by a tree (There are photos behind what happened).- Fortunately the 4 occupants only suffer blows without greater consequences.
    Make the call to Ford, requiring a technical revision, Submit a claim to the Ford (opening of case No. 00726941).
    after 30 days, making many calls and complaints, Mr. Ricardo Caffull (Manager of Customer Care) is contacted to let me they said they would send one engineer from factory . I was informed that “Everything was normal, there was no problems”. A vehicle that
    “accelerates without touching the accelerator ” It has no problems???. That answer is absolutely not credible, especially when in online forum Ecosport many customer complaints claiming to have the same problem!!. And You should know it very well the Toyota in the USA also had serious inconvenient with this same problem. But Toyota fix the problem at the customers. At this moment Ford in USA is under investigation about cars have similar problems. I requested to a review of the “Servo brake” system , because if the membrane that divides the oil pressure to the admission vacuum breaks, hot oil passes directly via admission to the cylinders and produces an uncontrolled acceleration equal to what happened.
    “accelerates without touching the accelerator”.- But Until now nobody said anything about it.??
    Now, the dealer “ Viel Automotores” passed me a quote for the repair equivalent to more than 50% of the vehicle value.
    Can you imagine that I can safely return to driving that vehicle? If nobody gives me any explication or warranties?
    Suggestion: Please do not spend more than 1 cent. On advertising on “Customer Satisfaction” because the “Department Customer” of Ford Argentina is really very bad. Only able to make customer are much hotter. I required “By writing” officially the review report, but the Ford employee say: They can not do it. It is not possible. What’s the reason? Who are they hiding??
    For this reason , before starting with the “Corresponding Legal Action” I ask who can intercede with applicable here in Argentina, for which I extend a “written Report” of the investigation and also guarantee in writing that the repair was made under the Ford manufacturing standards.
    I’m Ford customer and user of 21 years. I hope your answer to my request. Thank you very much
    I am waiting for your comments.

    Best regards

    Ing. Roberto Antonio Somale

    Healthcare Project Management & Logistic
    Complejo Empresarial Urbana
    Julian Segundo Agüero 2830
    Munro-Partido de Vicente Lopez
    CP.B1605EBQ Prov. de Buenos Aires
    República Argentina
    ( ++54 (011) 5432 – 6000 int. 6480
    7 ++54 (011) 5432 – 6623
    Celular : 11 3794 3194 NEW *

  9. I have a 2001 f150 and it blew out a spark plug all because of fords faulty designs of the heads so far 800 dollars in repairs will never buy ford again because there are thousands of people with this problem and they won’t back up their junk well they didn’t learn from the 80s and 90s well I hope they fail.

  10. Hello all,
    I am really upset of what happen to me and to my family with FORD. On August 2012, I bought an Explorer 2013 from Saudi Arabia, Khobar branch. I have a very nice experience with Ford vehicles since my previous two cars were from Ford for the past 12 years. On 2012, I decided to go ahead and buy a new amazing generation of Ford’s vehicle. Explorer 2013 attracted me. My family and I really like it and its features. My two daughters (7 & 3 years old) are enjoying any trip with this car UNTIL last Thursday April 18, 2013. It was a nightmare for me and my family. We were in our trip to enjoying our weekend. Suddenly my daughters were shouting saying “Water with a strong smell is leaking from our lovely car”. I found out that it was not water but it was a fuel leaking from the car. We escape from the car and run away. We took a Taxi to go home. My family are really afraid of our family car. Yesterday, I took the car to Dammam maintenance branch to fix the car. they were very nice people in dealing with me but I was unhappy about the below items:
    – It was known to Ford and to the local dealers that Explorer 2013 has this issue with the fuel leaking as “Manufacturer defect”. NO one told me either by Phone or email.
    – They told me that the required parts are not available and they do not know when they will have them.
    – They gave me a very small car as a replacement to my car until they fix it which is not equivalent to my car in price or in size. I have a big family and need a bigger car.
    – My daughters are afraid to ride our car again because of what happened to us last weekend. We imagine that anyone could through a cigarette while we are inside the car. This is against respecting our rights as a usual customer to FORD. Also, it shows how cheap our lives to you.

    I need your investigation on this and reply to me at below contacts:

    Car Serial # 1FM5K8D85DGA35611

  11. Ford India offers on sale-Ford Fiesta-(Style Petrol AT and Titenium+ Petrol AT).The Co. gives Test drives but Titenium +Perol AT is not in production. Style Petrol AT does not have todays even basic features of Blue tooth and USB port. the dealer wasted 3 hours and tried to sell the model in stock. Ford India customer care says it can book the car but can not give a delivery date. Do you think the customer is a fool. With so many options in market Ford is sure to be out of the Indian market soon. the countdown has begun.Already mentioned at the end, response not assured. so this is even more un profressional and you call yourself a corporate.

  12. How long does it take to make a bog standard KA my son ordered 1 on the 22nd February its is now 7th May and still it has not arrived he was told yesterday that it would be another 10 days i cant believe it takes so long to cap it all they have taken 2 payments from his Bank Account COME ON FORD get a grip

  13. I have FORD Mondeo, 2011 manufacture in Belguim.
    I am station in Malaysia and purchased Ford Mondeo in year 2011. Since them i had issue as follows :

    1. Noise from rear when reversing-Ford Mondeo
    2. Car totally cannot start – 6 months ago but change battery it works on 6 months.
    3.Lastest happen today 6.30am car cannot start, harzard lights on…at about 3pm we start the car got started with cracky sound and vibration, booth open automatically and no lights on radio but have sound.

    This is my wife car and we are so disappoint what has happen within 1.4 years. This has caused us so much inconvience and who is going to pay back.

    Ford Malaysia PJ is doing their best but we need a complete solution.

    Please advise direction and acknowledge.

    Appreciate your support

    Tina nadarajah

  14. Ford vehicles in general are great purchases.
    Follow through service from Ford is Horrific. I purchased a new Escape, and a new f150 on the same day. I had a noise in the transmission section of the f150 from the get go. I took it in several times, and was told it was a normal noise. But, none of the other f150s I have come across have made the noise, only mine, so I traded it off for another brand . Then my wifes Escape had an issue with the electronic power steering, the same issue that has cost Ford a lot of angry customers. The same issue that requires the whole steering column to be replaced, and costs up to $1500 to have fixed, when it should have been repaired to to an inadequate design. Ford seems to me that they have forgotten about taking care of the customers. What a pitty,I will be purchasing another vehicle soon, and I am not really looking at any Fords, due to all of the bad experiences I have had with service.

  15. I still have not got any comment from you ???i am so disappointed of not having my Ford and My wife dislike Ford..i would suggest to pay full sum base on the purchase price and we will walk away from Ford.
    From May 9’13 until now still in a checking mode and i will not accept this car unless the management of sime darby malaysia grarentee me that this will not happen again or else refund full.
    this is serious.

  16. I bought a 2012 f150 ecoboost for my company in Oct 2012. It only gets 15 mpg on hwy and misses really bad. Blows black smoke on cold starts and has been through 3 sets of plugs in less than 12k miles. Ford has had it in the shop for a total of almost 6 weeks and cant fix it. They gave it back to me and said bring it back in 30 days maybe they will have a fix then. Monday I will file suit on Ford.

  17. I wish to complain about the service department of Long-Lewis Ford, Muscle Shoals, Al. I am the original owner of a 2010 Ford Fusion (first Ford I’ve owned)and have received excellent service from Woody Anderson Ford for the past three years. Long-Lewis on the other hand, required me to make an appointment for Thursday (one week later than my initial contact). I asked for a shuttle van (always within 5-10 minutes at Woody Anderson) and was told to go to the waiting area. 58 minutes later I asked for my car keys back. In that 1 hour wait I was never told how long the wait would be or how much longer. I think this is a terrible way to treat the customer. If I had known it would be an hour I could have made other arrangements.

  18. I bought one of your cars a 2001 zx3 2weeks after I got it the F ignition F up this cost me 300$ when I looked up on the internet I found out that this is a common problem and you are not going to do anything about it Two weeks later the F security system F up and it wouldn’t start lucky I had a friend that told me how to temp fix it. I am not telling you how you can figure it out yourself. Today I was running late for school I jump in the car and backed out of my drive way and the security system F up again. Now I know why ford stands for fix or repair daily or found on road dead. I am going to trade that P.O.S. as soon as I can and I will never buy a ford again. I am also going to stop at every ford dealer when I see someone looking at one of your P.O.S. cars and try to convince them not to buy and get anything but a ford. Good-bye forever

  19. I have a 2008 F 150 supercrew lariat 4wd. Ford certified vehicle.While delivering mulch in my yard two and half weeks ago, the steering bound causing me to gouge the passenger running board considerably. While acessing the damage , I noticed a lot of pitting and peeling on both running boards. I found that the lower steering shaft was the cause of the binding. I spayed PB blaster on the lower shaft which reduced but did not eliminate the binding. I found the FORD has a revised part number for the shaft. Being a former Master ASE certified technician, I know for a fact that manufactures do not revise parts with few issues. I took the truck to the dealer and they verified my concern that the lower shaft was to blame. To my surprise, there is no recall on this part and it is customer pay $538.00 parts and labor. The running boards, first pitted, now one side gouged ,also not covered , another $1226.00 parts and labor. I left my truck at the dealer for 11days awaiting a response from FORDS CUSTOMER SERVICE MANAGER. I received a call from said manager the day after picked my truck up. She told me she needed to reach out to the dealerships service manager to see if there was some financial assistance Ford could offer. I received the call today and her solution was that I pay for shaft and labor and they would polish the running boards. I had no problem paying the dealer to verify my complaint on the shaft,but only to offer to polish the gouged pitted running was laughable. I spent 13 yrs diagnosing and repairing cars and trucks. To this day I have replaced no steering shafts. I don’t think the solution to this design flaw should at the owners expense. I thank god that I was was not merging on the highway or that my wife and kids were not in this truck at highway speed when this happened. I’m still very unhappy about the damage caused and the pitting on boards. I have found aftermarket running boards with a lifetime warranty for $400.00, Fords are $1225.00 with no warranty?

  20. I waited on my phone for 6 minutes and no representative from customer service answered my phone call. I have spoken with the service department at Ken Garff Ford located in American Fork, Utah about the sound coming from the driver front location of my 2012 F150 Ecoboost. (It sounds like a large fan, but is not the AC/Heater fan) and only comes on when I start the vehicle. I have purchased an extended warranty for approximately $1,800.00, but my truck only has 14,352 miles.
    I work Monday through Friday and must use my vehicle to and from work, the Ford dealer service department is not open on Saturdays, they have no loaner cars for me to use for approximately 3 weeks.

    The only thing I can do is drive the vehicle until it breaks down or I’m able to get off work early and drop by their service department.

    Unfortunately I’m not very satisfied with the Dealer or Ford customer service, I have promoted Ford products to my friends and purchased a Ford vehicle because you didn’t take any government hand outs.

    Unhappy customer,

    Max Smith

  21. In November 2013 I took delivery of a new Ford Mondeo Titanium X Business 2.0 Diesel. Having not had a Ford car since 1989 (Sierra)and had 13 Renaults since then, I wanted to express my delight with my new Mondeo, and wonder why I have not purchased a Ford before now. I find the Mondeo such a pleasure to drive also very comfortable with a splendid dash board layout. and the automatic gearbox is an absolute dream compared to Renault.
    C.R.Richardson. Herne Bay Kent England.

  22. Our 1999 Mustang V6 has 96,000 miles and has been “babied” oil changes,tune ups , plugs, wires trans fluid, brake pads, etc. About 3 minths ago a feint “howling in the rear end began and today shavings were found on the magnetic drain plug. A very reputible tans repair shop feels that the rear may have been set up incorrectly from the factory. We bought it new from Reed Randle Ford in Waukegan, Illinois. Our car also has a COBRA steering wheel and spoiler on it as delivered from the factory. It’s possible that another error (differential set up ) may have happened. May I have your comments, please ? I feel Ford has erred.

  23. I heard today about GM problem with failure to recall cars that have problems for the past several years. I have a 06 expedition and a 06 f 150. Each have a problem with the engine shutting down to idle, no steering. This is a problem for me and my wife.

  24. Very unhappy with the service at the east colonial drive location in orlando.
    I had an appointment to have my car serviced. I brought it in. It sat there all day. Nothing was done.
    I wasted valuable time as well as gas. Location is 30 minutes from my home! They are not honest with you and nobody knows what going on. Rick is dizzy. The other Manager Kevin is in a fog. Watch out!

  25. The lousiest service booking service need to call up before 3 weeks time.Even I send my car early in the morning just for the changing of the engine oil it takes me half a day to complete

  26. Iam a 75 year old owner of a 2006 F150 purchased from Astro Ford in D’Iberville, Ms. in August of 2006.The truck has 35,434 miles on it.It is a V6 automatic and over the last few days has developed some strange transmission problems. All fluids are normal and the temp gauge stays at normal range.I can’t drive it at low speeds or under a load such as driving over an elevate bridge without it “hopping and jerking”.by shifting through drive to second and back and feathering the gas petal,there are times when I can get it up to freeway speed and lock it in overdrive.then it runs fairly smoothly until I have to slow down as in traffic. Then,back to the bairly running. Monday, the 23rd of June, the transmission light came on and now is permanently on when started. This doesn’t seem at all normal for this low mileage vehicle.Never had a hitch or a ball on the bumper.Please advise as to whether this is a commom problem with this vehicle and whether or not I can get any assistance with the problem. Thank you, sincerely, Robert Svendsen


  28. We purchased a truck at Bell Road Ford in Phoenix Az, could not be happier about the deal. But while in showroom decide to get a bag of popcorn, when opening the door to popcorn machine a metal tray fell cutting my foot open. Everyone there was a great help stopping the bleeding and helping me out, but was sad to hear that this had been a problem in the past of falling off and nobody did anything to fix it. Now three days off work and missing out on a holiday weekend because of injury I can not get response from dealer on what they are going to do about this matter. Yesterday I was told they where to busy with the fourth of July Sale to get back to me. On a good note the next day the tray has been removed.

  29. Ford was a good company NOW ONLY CARES TO STEAL from older customers $600 for a STARTER!?! GET REAL SEMIS DON’T COST THAT MUCH. I KNOW I DRIVE ONE.


    • I Will never buy another Ford, new OR used… I bought a used 2006 Ford freestyle one year ago..,. was told I would NEVER have a problem with the transmission or the timing chain…Was told that these cvt transmissions were the same transmissions used in Hondas. I paid 6500 cash for the car because I am a single mother and can not afford a car payment or full coverage insurance … I have driven this car for 7 thousand miles and BAM it started acting up…took it to the dealership because my regular mechanic said that they make these cars where no one else can fix them except the dealerships (which is a total RACKET) They came back to tell me my transmission is shot and it will cost over 7K to fix it!! I am screwed all the way around… I am seriously thinking of painting a mural on one side of the car and putting it in my front yard (busy 4 lane hwy) warning thousands of people on a daily basis to STAY FAR AWAY from any kind of ford product….such a disappointment

  31. I bought a 2007 Explorer, it has been taken care of very well. The running boards just seem to slowly pull apart. I lost an escape odd one of running boards. Ford does not sell end caps, you have to buy the entire board, which is excessively expensive for the cheap quality of the running board. I took it to a speciality shop, who advised me that it was too rusted to put any running boards on. So, I call Ford, I was told by the person I talked to she would send my complaint to whomever deals with this. So, now my car is pretty ugly with no running boards and no way to replace them. The vehicle has been very nice except for this. Ford will not assist in any way. Next car I buy will not be a Ford.

  32. I ordered Ford CMax Titanium at the end of June on the understanding I would take delivery on Sept 1st. I have now been told that delivery will be sometime in October. WHY ?.
    Three months to produce a Ford? UNBELIEVEABLE !, For many years I have purchased
    new Fords yearly and recently delivery has been declining.Unless delivery is improved L intend to cancel the order and renew the road licence and AA membership due at the end of this month on my present car. An early reply would be appreciated.

  33. Ford is way ahead of the rest of the crowd but for one thing,auto stopping cars like german cars.

    A Ford with auto stopping brakes that apply themselves in an emergency…how about it guys..

    I am a California freeway driver and this little option or standard feature would stop a lot of accidents from happening, a great added feature to all of your cars and trucks.

  34. Ford is way ahead of the rest of the crowd but for one thing,auto stopping cars like german cars.

    A Ford with auto stopping brakes that apply themselves in an emergency…how about it guys..

    I am a California freeway driver and this little option or standard feature would stop a lot of accidents from happening, a great added feature to all of your cars and trucks.

  35. Hello,

    I purchased a 2013 Fusion with a 4 cylinder new in July of last year and also leased a 2013 Ford F-150 with a 6 cylinder and 2 wheel drive at around the same time. I’ve been buying Fords since 1973 and have owned at least 10 over the years. I’m writing to express my disappointment in the overall MPG for both vehicles. One of the determining factors in my decision to own two Fords was the city and highway miles listed for each vehicle. Neither vehicle has ever achieved the highway mileage rate even after repeated trips ranging from 1000 to 2000 miles of almost exclusively highway miles. Around town and even with a 25 mile one way coomute to work, both vehicle are 3 to 5 miles per gallon under the city driving rates. In all, very disappointing. I originally thought to purchase the truck at the end of its lease, but based on the mileage, I will likely look for a more fuel effecinet alternative. As to the car, I’m stuck with it till someone offers me a good enough trade in value

  36. Bought a F-150 on August 2. Told I would receive my new tag in a few weeks. Today is September 24. Last week, went by dealership (Ted Russell Ford on Parkside Dr, Knoxville, TN) and was told next week. This is next week so I called again. Told tag was still at courthouse but not sure which one. Other excuses. When I told salesman I was told I would get my tag next week, he told me he still had 3 days but could not guarantee I would get my tag. So far, my experience with dealership is less than satisfactory.

  37. I’m referring to MIKE DAVIDSON FORD of Jacksonville, Fl. I currently own two ford vehicles and now will select other brands when I purchase my next vehicle. this dealership is the worst in customer relations for service/collision related work. all you ever get is the run around and dissatisfaction to what was originally promised

  38. Called Ford 3 Times about Sync support.Claims they have a update for Navigation system,i was transferred 3 times 2 were Ford and then transferred to outside company that handels there Map upgrade I need the upgrade they said but it will not be available until the end of Oct 2014 why would Ford put it on Sync if it is not available yet, very poor issue to use outside company that does not follow updates on Sync. I have a 2014 Escape.

  39. I purchase new a 2010 F150 Super Crew and just recently have experienced a problem with water entering the interior of the truck. The water is poling in the channel beneath the drive side door kick plate. The channel houses a wire bundle. I need help to resole the problem. The local Ford dealer stated they have not had any previous cases of this problem and are not sure how to correct it. An internet search indicates that mine case is not the only one. The is no evidence of water entering the cab interior, however the carpet is soaked and starting to mildew adjacent to the channel. Do you have any suggestions to correct the problem? I need help soon before the carpet is ruined.

  40. Took our Ford Edge into dealership in Berge Ford in Mesa AZ for a recall. I was disappointed in waiting area did not have coffee available & when I picked up vehicle it was not detailed. There was not a vehicle rental for the day. All other dealerships have had that available. We feel it is just good customer service.

  41. I bought 2 2015 Transits and 1 has been in the shop for three weeks at hackensack ford. Rear axle bearing blew out making vehicle not driveable. Keep caling to find out about when I will get my vehicle back and service tells me they dont have parts for this and they do not know when any parts will be coming in. Have been calling cust. service and got a case number and they referred me to regional rep. who could not access that information and said she could not help me. If I was at Ford this is the first position I eliminate. Totally useless. All she said was its special handling. I asked her whats that mean she said I am really not sure. So how can you tell me that. Then I get to the executive office, next position I would eliminate. all they do is refer me back to the regional person. She says i see its special handling, I said oh yea!! Great whats special handling, she says i am really not sure what that does or means!!! Oh my God!!!@@@*** I told the dealer you have brand new Transits sitting in your yard, pull one in and take the parts off that and put in my vehicle which I paid for. he said oh I dont think I can do that. To think I was getting ready to buy 2 more transits this month, and 2 more in July, i think I will pass on fords and go with the Pro Masters.

  42. After multiple times and repairs to my 2014 Focus the Ford regional manager is virtually gone. Won’t return phone calls to me let alone the dealer what I should expect next. I want out of my vehicle. I will purchase something else. Something that’s not in for repairs every 30-45 days. There are many different manufacturers out there ! They are all making good cars. It all depends on Ford taking care of this problem. I’m not willing to “trade-in” this vehicle and take a huge hit on its value because of transmission troubles that Ford is experiencing.

  43. I currently have a 2014 Focus. I have had the trans worked on 5-6 times. Replaced, reprogrammed etc., etc. The Regional Customer Service Rep. will not respond to me nor the Ford dealership. Lots of calls and the canned response “either I’m on the phone or away from my desk”. It’s like every 30-45 days it’s in to be reprogrammed with updates or repaired or replacing my transmission. I WANT OUT! Not willing to trade-in and take a huge hit because Ford can’t seem to put a transmission in my vehicle that will last

  44. We own a home in NC where we title our cars and a home in Tampa. Were going to go to Brandon Ford today to buy a truck and was informed by the salesman AND the Senior Manager that they have a policy to NOT sell to out of state people who want to title their cars in another state. Unbelievable…..They had made mistakes in the past on the taxes they charged so they decided not to sell to those customers. Then I was told they just recently started selling on a “case by case” basis. Isn’t that discrimation? Needless to say I am not begging anybody to to take my money. Unbelievable all of the people they must turn away!

  45. I am really very upset of what happen to me since when I purchased brand new Ford Escape 2012 – E402 I am facing problem and no body is willing to resolve my following issues which are coming from the beginning and time to time I informed to service but result still zero only they solve my steering vibration problem via changing all four tires but for other problem they call me keep my car for two, three and five days and after that they telling it is normal.

    1- Engine Light. (Service Engine Soon) My SUV still fail for I/M test as shown in the book. 4 to 5 time they call me and keep my car and in last visit they told me that this option is not available in UAE.

    I/M test related for Emission control and every body known that UAE is very keen to control emission and during car renewal they check then how is possible that this option is not available here?

    2- Engine Oil Change Soon. From the 1st service I am informed service adviser that I am not receiving message Engine Oil Change Soon in my SUV and every time they told me that “We reset the system and this time it will show” but till now my SUV complete 50000 KM but still I did not received any message.

    3- Low Tire Pressure. One day when I reached office and park my SUV and saw my one tire with low air so I read the book and as per book their is TPM but I did not received any message on display then I chat with Mr. Francisco (sales) and he told me that yes their is TPM then I call to MR. Mohsin (Al Tyayer workshop Deira) he told me no their is no TPM but their is another system when tire pressure gone to certain level message will come to display so in evening when I going to home first I went to nearest Petrol Pump and check my Tire Pressure and its shown 16 psi next day I took appointment & went to work shop and inform all detail they keep my SUV for checking and after that they told me this option is not available in this model.

    4- Engine Noise. Since very first service I am informing service adviser that after continue running 15 to 20 KM when you stop the noise is coming from engine like TAK TAK TAK and each time they mentioned in record and told me that they will check and inform but every time they told me that no there no abnormal sound and every thing is OK.

    5. Steering Noise. from third service (30000 KM) I am mentioning that some noise is coming from inside the steering wheel during turning and mentioned in their report and after that they told me that we lubricated and problem will gone.

    6- AC Compressor Noise. I am also informing service adviser that after driving around 20 KM and stop the car that time I haired abnormal sound from AC why I am say this because AC is control by thermostat so whenever AC start giving sound and stop because after maintaining cabin temperature AC start and stop for short time for maintaining set temperature and during these time abnormal sound is coming. But as usual they told me every thing is fine.

  46. I’m writing a complaint about harbin ford company in scottsboro, al. They have had my truck since Tuesday and the part they ordered was wrong and the lady in the service dept told me to come and get another vehicle. My husband went down to get it and the lady told him that the man that works in the Chevy dept took the keys from her and gave it to another customer. I will never take my vehicles back to them. That’s the reason it is there getting fixed bc they pinched the gasket when they put it together for the first time. They are very unprofessional.

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