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Contact Fingerhut Customer Service

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Contacting Fingerhut Customer Service Center

Fingerhut is a credit-based catalog and website that offers credit to people with less than perfect credit. Just about anyone can order from Fingerhut and make payments instead of paying in full at the time of the order. Most items sold by Fingerhut cost more by the time the customer has completed the payment plan than it would if the purchase was made outright.

Customers contact Fingerhut customer service to apply for credit, report a problem with an order or request an extension on a payment plan.

Contact Info:

Phone Contact Numbers

Agents are available from 8 A.M. to 8 P.M. CST Monday to Friday. There are no customer service calls accepted on Saturday or Sunday.

  • Customer Service: 1-800-208-2500
  • Place an Order: 1-800-603-7052
  • Customer Service (Spanish): 1-800-556-3208

Mailing Address

Customers should use the mailing address as a last resort for customer service purposes. Mailing a letter takes longer than any other means of communication and there is no guarantee a response will be sent.

Fingerhut Customer Service6250 Ridgewood Rd. St. Cloud, MN 56303

Official Website

Visit http://www.fingerhut.comto apply for credit, place an order, log in to your account, make a payment and more. The customer service tab gives customers answers to commonly asked questions, which is often enough to solve most customer service problems.

At the bottom of the page you’ll notice a link for the Full Cost of Ownership. Customers often forget to check just how expensive an item is when they order from Fingerhut, so the company offers to show customers just how much they are spending.

Customer Service Email

You can use the contact us form http://www.fingerhut.com/custserv/contactcustomerservice.jsp on the Fingerhut customer service page to contact an agent. The form allows you to fill in the order and/or customer number as desired to speed up customer service response. Even if you don’t have an account you can send an email to the customer service department using this form. There is no traditional email address listed.

Fingerhut is also available on Twitter and Facebook you’d rather use your favorite social site to contact a customer service representative.

Our Experience

You cannot speed up your customer service call to Fingerhut by pressing 0. You have to enter a customer number or phone number to move the call. We entered our phone number, which the system then repeated back to us. Then we were required to enter the last four digits of our social security number before we could even be transferred to an agent. This is clearly a customer service number for people who’ve already ordered from Fingerhut. If you simply have a question, you may be better off contacting the company by Facebook, Twitter or Email.

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Rate your customer service experience:
Rating: 1.9/5 (11 votes cast)
Contact Fingerhut Customer Service, 1.9 out of 5 based on 11 ratings
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28 Comments on “Contact Fingerhut Customer Service
  1. my address was incorrect they send annd item to a incorrect address in ny ….my present address is in Nj 92 ryle park ave 1 fl woodland park nj 07424 how i resolve this matter please help

  2. why i cant get abill from fingerhut if i were late fingerhut be call me every day and talk about takeing me to court just not right fingerhut i be giad when i pay this bill off sign ira joe purifoy by the my father and mother love fingerhut but thatwas a long time a go

  3. i have not got a statement each and one shoud be fired or who need to take care of it sign irapurifoy ihavethe onefor the other it not right. someone cant do there job let them go.

  4. Are there any Americans that can do this work? What a hellish experience, trying to communicate with customer service! PLEASE, get some US citizens to assist other Americans. Is this really saving?

  5. You are sending me unappreciated advertising!
    please take me off of all email lists.
    The unsubscribe link does not work on your web pages.
    is this on purpose? you are not making any friends with us.

  6. HORRIBLE SERVICE…YOU HAVE BEEN WARNED!!!!!
    FingerHut by far the worst experience i’ve had with a company. when i asked to speak to a supervisor i get the run around. Condecending attitude, no one their takes responsibility for not doing their job properly. so now as a customer i have to get stuck with a late fee. because none of the countless coustomer service representatives that i spoke to months ago,did not do the change needed for my acount. this is not the first time this has happened, last time they changed my address without my consent. It is frustrating.. biggest mistake ever. I would NEVER EVER recomend this company to anyone i Know.

  7. i placed an order earlier this month ,and i was promised that the order will be here on the 2/11/13 please contact me on this matter.my order is 1 water purifer and 1 shaving set.

  8. I can’t believe they are charging for a magazine. Just so you can purchase items as well. What a rip off.

  9. yes I tried to create a Fingerhut account and its stating that I already have an account under need my social security number and I never how do I correct the situation create an account

  10. I was upset to find that I could only use 500 characters for my customer service e-mail. There was so much more I wanted to say. None of it was bad

  11. I wrote you in November(certified mail) laid out soe things which put the game in your ball park. Your simple answer to me was for me to call you. I feel it is your responsibility to call me as I stated what I willing to do. You can either call or e-mail me and I prefer e-mail so I will have it in writing.

    I think it is pathetic that you do not have e-mail

  12. You are sending me unwanted e-mails! Please remove me from all e-mail lists.

    Your unsubscribe link does not work on your web pages. Perhaps
    this on purpose!?!?

  13. Ikeep trying to log in to my acct.but you won’t let me, I’m using my correct email address and password and nothing. Whats up with that?

  14. Someone else’s name is appearing on my account and they have not changed it. I have contacted customer service all to no resolve.

  15. On 11/14/13 I overpaid on my account by $27.54. I just placed an order for something else and asked that the over-payment be applied to my purchase and I was told, it couldn’t be done-it has to be applied to my available credit. That makes no sense to me as I would never even use all of the credit that I have. Please contact me ASAP. Thank you.

    M. Mackey

  16. I cannot believe this company. I was told that our Christmas order would be here no later than January 9th and now they are telling me another day. When I called they hung up on me so I had to call back and still got the run around. Was on the phone the first time over 1 hour. When I called back becuase the supervisor hung up on me I was on the phone with them for anoth hour. Only go through fingerhut if you want to be giving the run around and a very big headache.

  17. Well after waiting for over three months part of my order was canceled by the company itself without my permission. I am not happy about that. I will never go througth this company again nor will I recommend this company to anyone that I know, I will tell them to stay clear of fingerhut.I cannot believe that after all the run around that imwas giving the company canceled my order.

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