Contacting Fingerhut Customer Service Center
Fingerhut is a credit-based catalog and website that offers credit to people with less than perfect credit. Just about anyone can order from Fingerhut and make payments instead of paying in full at the time of the order. Most items sold by Fingerhut cost more by the time the customer has completed the payment plan than it would if the purchase was made outright.
Customers contact Fingerhut customer service to apply for credit, report a problem with an order or request an extension on a payment plan.
Phone Contact Numbers
Agents are available from 8 A.M. to 8 P.M. CST Monday to Friday. There are no customer service calls accepted on Saturday or Sunday.
- Customer Service: 1-800-208-2500
- Place an Order: 1-800-603-7052
- Customer Service (Spanish): 1-800-556-3208
Customers should use the mailing address as a last resort for customer service purposes. Mailing a letter takes longer than any other means of communication and there is no guarantee a response will be sent.
Fingerhut Customer Service6250 Ridgewood Rd. St. Cloud, MN 56303
Visit http://www.fingerhut.comto apply for credit, place an order, log in to your account, make a payment and more. The customer service tab gives customers answers to commonly asked questions, which is often enough to solve most customer service problems.
At the bottom of the page you’ll notice a link for the Full Cost of Ownership. Customers often forget to check just how expensive an item is when they order from Fingerhut, so the company offers to show customers just how much they are spending.
Customer Service Email
You can use the contact us form http://www.fingerhut.com/custserv/contactcustomerservice.jsp on the Fingerhut customer service page to contact an agent. The form allows you to fill in the order and/or customer number as desired to speed up customer service response. Even if you don’t have an account you can send an email to the customer service department using this form. There is no traditional email address listed.
You cannot speed up your customer service call to Fingerhut by pressing 0. You have to enter a customer number or phone number to move the call. We entered our phone number, which the system then repeated back to us. Then we were required to enter the last four digits of our social security number before we could even be transferred to an agent. This is clearly a customer service number for people who’ve already ordered from Fingerhut. If you simply have a question, you may be better off contacting the company by Facebook, Twitter or Email.