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Contacting FBI Customer Service Center

The FBI is a US government agency that investigates terrorism, cyber attacks, gangs, fraud and more. Many of the jobs held and completed by the FBI are not open for public discussion, but anyone has the opportunity to contact the FBI customer service department in regards to leads and other questions and comments.

Contact Info:

Phone Contact Numbers

It should be assumed that all government offices operate on regular business hours.

  • FBI Headquarters Washington, DC: 1-202-324-3000
  • Major Case Contact Center: 1-800-225-5324
  • National Center for Disaster Fraud: 1-866-720-5721
  • Center for Missing and Exploited Children: 1-800-THE-LOST
  • Cyber Tip Line: 1-800-843-5678

Mailing Address

If you choose to contact the FBI by mail there is a good chance your letter will be read, but there is no guarantee you will receive a response. Responses may be granted for tips and/or leads that are relevant to an investigation.

FBI Headquarters
935 Pennsylvania Ave. NW
Washington, DC 20535-0001


Contact the local FBI office in your area. You can search for a local field office by visiting the Contact Us page for Local FBI Offices.

Other contact mailing addresses for departments associated with the FBI include:

National Center for Disaster Fraud
Baton Rouge, LA 70821-4909

Official Website

If you visit http://www.fbi.gov you can learn more about the job the FBI plays in the US government. The site also offers games and fun interactive informative modules for visitors to learn more about the FBI.

Customer Service Email

We found several email addresses for the FBI and departments operating under the FBI. The main means of contacting the customer service is the FBI Tips and Public Leads form https://tips.fbi.gov/.

Other email addresses listed on the website include:

National Center for Disaster Fraud: disaster@leo.gov

Make sure to include a valid email address with your communication. If the FBI wants to get in contact with you a valid email address will be required. You can also choose to add other contact information like your mailing address and phone number if desired.

Our Experience

We chose not to contact the FBI customer service line by phone for obvious reasons. If you’ve contacted the FBI customer service department we’d love to hear your story and so would our readers. Leave a comment below with your FBI experience. Few people have direct contact with the FBI so tell us your story so we can tell others.

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