Contacting Fandango Customer Service Center
When customers are preparing an evening at the movies, the ticket purchase is available at the theater or customers simply avoid the stress and buy tickets through Fandango. The online movie hub sells tickets to more than 20,000 theaters throughout the United States. The company also provides information on new releases and existing movies.
With the average price of a movie ticket close to $10 per person, customers want the best service for their money. In the event a customer has a problem or concern with the company, they provide options to communicate with the customer service department.
When customers want to communicate with a representative from the customer service department, they can call, mail correspondence, send an email or contact the company through social media. The response time is quicker when calling, verses emailing the customer care department. The average response time for an email is 24 to 48 hours.
Phone Contact Numbers
Customers can contact a live representative by calling:
- Customer Service Department: 1- 866-857-5191
In the event customers want to mail correspondence to the corporate headquarters or the customer service department, the address is:
12200 W. Olympic Blvd.
Los Angeles, CA 90064
The official Fandango website http://www.fandango.com/ allows customers to search for movies in their local area, find theaters as well as provide commentary on new releases and upcoming movies. Customers can purchase tickets and DVD’s from the site. Although customers can register for Fandango, making a purchase does not require prior registration.
Customer Service Email
Not all of the time can customers reach a live representative. When this occurs, customers can contact the company using the customer service email http://fandango.custhelp.com/app/ask. There is minimal personal information required and customers are expected to receive a response within 24 hours.
We sent an email asking whether or not the service Fandango uses is encrypted to protect personal information when making purchases. We are awaiting a response. Additional methods to reach Fandango include the official Twitter page or the official Facebook page.
When we contacted the customer support line, we encountered an automated system directing us all over the place. After navigating the system for approximately 3 minutes, we finally were able to select the “other” option. This directed our call to a customer service representative. The gentleman was polite and professional when we asked questions regarding signing up for the website. Was your experience similar to our experience? Share your thoughts below.