Contact FAFSA Customer Service

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Contacting FAFSA Customer Service Center

FAFSA or the Free Application for Federal Student Aid is a requirement for all undergraduate and graduate students prior to applying for a school of choice. The purpose of the application process is to determine the potential students eligibility for assistance, including, Federal Work-Study, Federal student loans and Pell Grants.

Considering the application process has specific deadlines, students should return the forms early. Upon receiving the FAFSA, the U.S. Department of Education will inform the student of eligibility. If you do not hear back, you can contact the customer service department to voice questions and concerns.

Contact Info:

New and existing students applying for Federal Student Aid can contact the customer service department Monday through Friday 8am to 10pm EST. Aside from calling, students can contact the department by traditional mail, email and through social media.

Phone Contact Numbers

  • Information Center: 1-800-433-3243
  • TTY: 1-800-730-8913
  • Customer service: 1-319-337-5665

Mailing Address

Lyndon Baines Johnson (LBJ)Department of Education Building400 Maryland Ave, SWWashington, DC 20202

Department of EducationPotomac Center Plaza (PCP)550 12th Street, SWWashington, DC 20202

Department of EducationCapitol Place555 New Jersey Ave, NWWashington, DC 20208

Department of Education1990 K Street, NWWashington, DC 20006

Department of EducationUnion Center Plaza (UCP)830 1st Street, NEWashington, DC 20202

Department of EducationL’Enfant Plaza490 L’Enfant Plaza, SW, Room 2100AWashington, DC 20202

Official Website

By visiting the official FAFSA website http://www.fafsa.ed.gov/ students can apply for assistance paying for college. Students can start a new FAFSA or check on their existing application. The website also contains invaluable information relating to the application process, including, deadlines, school codes and various filing options. The U.S. Department of Education recommends visiting the student help center prior to submitting a FAFSA application.

Customer Service Email

Go to http://studentaid.ed.gov/contact#email-usin order to send a general or technical question to the U.S. Department of Education regarding your FAFSA. We sent a message asking if students attempting to pay for college out of their own pocket still need to fill out a FAFSA. We received an automated response with no indication as to when a customer service representative would answer our concern.

Our Experience

When we contacted the customer service department, there was little wait time. We were speaking with a live agent in less than 2 minutes. We asked the representative if we missed the deadline, is there a possibility of receiving an extension. The agent explained students would have to contact the main office and explain the situation. There is a possibility students could receive an extension, but the agent was not at liberty to discuss this matter any further.

We wish the agent could have told the whole story. Did you have better luck receiving an answer to your questions? Let us know in the comment section below.

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6 Comments on “Contact FAFSA Customer Service
  1. I have been trying to help a student complete the parent part (with the parent’s permission). All of the information requested on the web is for the student. Then I called your information line. I have been on the phone line for 15 minutes without getting through to Customer Service. The system keeps going back to Main Menu. Also the FAFSA is not easily followed. Whatever the changes were, go back to how it was last year. It ain’t working for me!

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