Contacting Express Scripts Customer Service Center
For more than a quarter century Express Scripts has been one of the leading providers of home delivery prescriptions. Unlike other providers on the market, Express Scripts does not have the backing of large pharmaceutical companies. The company is proud to be independently owned and operated. The base of operations is St. Louis, Missouri, with customer service locations dispersed throughout the United States and Canada.
Will millions of prescriptions filled on a yearly basis, top notch customer service is critical to the brand and the livelihood of the customer base. When customers have a problem or concern, the company provides several methods to communicate with the customer service department.
Customers should not settle for just one method of communication, especially as it relates to a customer service department. Express Scripts allows customers to contact a representative through traditional methods, including calling and mail. The company also accepts correspondence by email.
Phone Contact Numbers
Customers wanting to speak with a live customer service representative can call:
- Customer Care department: 1-877-852-4060
The new world headquarters and customer service center is located here:
University of Missouri – St. Louis
1 University Blvd.
St. Louis, MO 63121-4400
The official Express Scripts website http://www.express-scripts.com/ provides information for new and potential customers, pharmacists, physicians and pharmaceutical companies. The company provides detailed information on applicable laws and regulations to better service the customer base. When signing up for an account, customers have the ability to refill existing prescriptions, track orders, find a local pharmacy and start home delivery service.
Customer Service Email
Non-existing customers can send an email to the customer service department here http://www.express-scripts.com/contact/generalInquiries.shtml. This is where general questions are asked. Existing customer must use https://member.express-scripts.com/web/member/contact/contactus/technicalAssistance.do?dispatch=setup or https://member.express-scripts.com/web/member/loginWebflow.sf?_flowExecutionKey=_c642E4CCE-10A8-FDD1-C8F5-840C531F86AF_k7EF3ED8F-6255-F631-657B-E9A28AA3325F in order to ask questions regarding their account.
We sent an email to the customer service department asking about the types of insurance accepted and are awaiting a response. The estimated response time is up to five business days.
Our experience dealing with the customer service department was rather pleasant. We waited less than 30 seconds prior to speaking with a live representative. The customer care agent was polite and rather professional. We asked if the department could provide use with information regarding customer care contacts. The agent gave us all of the applicable contacts without hesitation.
The level of customer engagement was at an all-time high. We want to know if your experience was similar to our experience. Share your thoughts and concerns with us.