express-scripts

Contact Express Scripts Customer Service

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Contacting Express Scripts Customer Service Center

For more than a quarter century Express Scripts has been one of the leading providers of home delivery prescriptions. Unlike other providers on the market, Express Scripts does not have the backing of large pharmaceutical companies. The company is proud to be independently owned and operated. The base of operations is St. Louis, Missouri, with customer service locations dispersed throughout the United States and Canada.

Will millions of prescriptions filled on a yearly basis, top notch customer service is critical to the brand and the livelihood of the customer base. When customers have a problem or concern, the company provides several methods to communicate with the customer service department.

Contact Info:

Customers should not settle for just one method of communication, especially as it relates to a customer service department. Express Scripts allows customers to contact a representative through traditional methods, including calling and mail. The company also accepts correspondence by email.

Phone Contact Numbers

Customers wanting to speak with a live customer service representative can call:

  • Customer Care department: 1-877-852-4060

Mailing Address

The new world headquarters and customer service center is located here:

Express Scripts
University of Missouri – St. Louis
1 University Blvd.
St. Louis, MO 63121-4400

Official Website

The official Express Scripts website http://www.express-scripts.com/ provides information for new and potential customers, pharmacists, physicians and pharmaceutical companies. The company provides detailed information on applicable laws and regulations to better service the customer base. When signing up for an account, customers have the ability to refill existing prescriptions, track orders, find a local pharmacy and start home delivery service.

Customer Service Email

Non-existing customers can send an email to the customer service department here http://www.express-scripts.com/contact/generalInquiries.shtml. This is where general questions are asked. Existing customer must use https://member.express-scripts.com/web/member/contact/contactus/technicalAssistance.do?dispatch=setup or https://member.express-scripts.com/web/member/loginWebflow.sf?_flowExecutionKey=_c642E4CCE-10A8-FDD1-C8F5-840C531F86AF_k7EF3ED8F-6255-F631-657B-E9A28AA3325F in order to ask questions regarding their account.

We sent an email to the customer service department asking about the types of insurance accepted and are awaiting a response. The estimated response time is up to five business days.

Our Experience

Our experience dealing with the customer service department was rather pleasant. We waited less than 30 seconds prior to speaking with a live representative. The customer care agent was polite and rather professional. We asked if the department could provide use with information regarding customer care contacts. The agent gave us all of the applicable contacts without hesitation.

The level of customer engagement was at an all-time high. We want to know if your experience was similar to our experience. Share your thoughts and concerns with us.

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Rate your customer service experience:
Rating: 2.6/5 (7 votes cast)
Contact Express Scripts Customer Service, 2.6 out of 5 based on 7 ratings
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10 Comments on “Contact Express Scripts Customer Service
  1. I am trying to gain access to have a government recalled prescription returned to you and refilled with Atorvastatin by a company not banned from doing so. You are deliberately not providing an opportunity for me to register my concern by moving me from voicemail to voicemail until I am back to where I started.

    I intend to involve my attorney general in this matter as you are endangering the health of my wife by not doing the right and honest thing.

  2. auto refill settings – Express-Scripts for members
    Have used this for several years, but today we can’t get into the listings of our meds to be refilled soon.
    Gordon & Dorothy Hansen

  3. Worst customer service of any mail order prescription company I have ever worked with. Sent me a medication that was sent by the physician in error – called and had it canceled – they sent it anyway. They won’t reimburse me and I’m stuck with 3 months of a drug that was prescribed in error.

  4. I waited 17 days for a mail-in new prescription. But I was allowed to register a “concern” about it which is the same as registering a “bullshit” in my opinion. The fault here does not lie with customer service, it lies with profit-driven decision making. Every day Express Scripts can make you wait is another day where the cost of that prescription does not have to be paid.
    I was completely surprised to learn that there is no regulation by the New Jersey State Board of Pharmacy to require any pharmacy to fill your prescription within a certain time period. It seems a pharmacy could wait a year (or a decade) before filling a prescription with no professional sanction. I am still pursuing this; I found it so hard to believe.

  5. Are you kidding?! You Called Express Scripts and had a pleasant experience. Did they pay you to say that. I have to call this “pharmacy” 100’s of times at my job and they SUCK. They don’t care about patients, and they don’t care about doctors. They care about THE BOTTOM DOLLAR. They are incompetent and inefficient, which in my opinion is engineered by the CEO’s who run the company – exacerbate the caller until they shut up and go away. There should be legislation regulating specialty pharamcies – they make patients suffer.

  6. The head of Express scripts (mr vreeland) has a checkerd past. How he wasn’t investigated during the hiring process will haunt the company.
    Once it comes out company stock will drop.

  7. I have using Express Script since 2008. Their service, fast communication has been excellent. I have been very pleased. I now have a problem. As of 12-31-2013 I must find a new insurance company and pharmacy. I have am enrolled with another insurance company, but I do not feel their pharmacy will be the same. Is there anyway I can continue to use Express Script pharmacy and what will be my medications costs. Please reply.
    Thanks.

  8. For months now have not been able to sign in using Firefox as browser, express script was informed of this way back when and to date have done nothing about it, for someone who claims of customer service, there is none, per chance express rips is using obama’s web programers and now we know the type of company they are.

  9. We’re sorry, we can’t find the
    Express-Scripts.com page that
    matches your request.

    You might have typed in the address incorrectly, or the page may no longer exist. Please make sure that the address and spelling of the page name are correct or
    go to the Express-Scripts.com home page.
    This is what you get when signing in with firefox, follow the web site listed above takes you to sign in page which takes you back to above page info. a circle unending, have you no programer that can fix this?? or do you give a #$%^#$*@$?

  10. As Betty stated above: “They are incompetent and inefficient, which in my opinion is engineered by the CEO’s who run the company – exacerbate the caller until they shut up and go away. There should be legislation regulating specialty pharmacies – they make patients suffer.”

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