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Contact Expedia Customer Service

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Contacting Expedia Customer Service Center

Millions of people throughout the world travel on business and pleasure. A common concern is the amount of money spent on travel expenses. Several “budget” sites claim to offer the lowest price, but fail to make those promises come to fruition. Not to be outdone, Expedia provides deep discounts on airfare, as well as car rentals, hotels and bundles packages.

The online travel agent not only services the United States, the company have website servicing the following locations:

  • United Kingdom
  • Singapore
  • Asia
  • Australia
  • Canada
  • Europe
  • Mexico

With a reach so extensive, customer service is critical. The company has world-class customer service representative handling questions and concerns of existing travelers as well as potential customers simply needed a bit of pre-travel guidance.

Contact Info:

At times, traveling is stressful and customer patience is at an all-time low. In the event travel accommodations are not planned, customer service should expect immediate contact. Expedia provides several methods so customer can contact the customer care department.

Phone Contact Numbers

  • A live representative is available 24 hour a day, 7 days a week.
  • Customer Service Department (toll-free): 1-877-787-7186
  • Customer Service Department (direct): 1-404-728-8787

Mailing Address

When customers want to address the customer service department in writing, send correspondence to the corporate headquarters here:

Expedia
333 108th Ave. NE
Bellvue, WA 98004

Official Website

The official Expedia website http://www.expedia.com/ provides information on travel and applicable accommodations. Customers can plan a trip to include flights, hotel accommodations, car rentals or a combination of the three. An updated feature allows customers to locate things to do in the travel destination. Even though the company offers some of the lowest prices in the industry, they still want to entice customers to use the service by providing promotional offers and deals to further lower the overall cost.

Customer Service Email

A quick way to communicate with a customer service representative is to send an email to the customer service department. The customer care email address https://www.expedia.com/pub/agent.dll?qscr=fbak&&zz=1247500409281&&zz=1346164891252 allows customers to ask questions regarding accommodations, payments, cancellations as well as general questions. Customers do not need to enter itinerary information, but providing the information is recommended.

We sent an email requesting supporting airlines. The company sent an automated response stating we should receive a response within 48 hours.

Our Experience

Expedia forgets that the company name is used in the word expedient. There is nothing fast about the customer service department. When we attempted to contact the customer care line to inquire about products and services, we encountered a confusing automated system. There was not an option to speak with a customer care agent, so we had to select the first available option. After selecting an option, we were on hold for approximately 20 minutes. After the wait, we finally ended to call.

We attempted to call again and waited even longer. It appears as if Expedia does not want to assist customers. We want to hear your experiences dealing with the customer service department. Shout out below.

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Rate your customer service experience:
Rating: 1.6/5 (30 votes cast)
Contact Expedia Customer Service, 1.6 out of 5 based on 30 ratings
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26 Comments on “Contact Expedia Customer Service
  1. Crying as I write this. I WILL NEVER USE EXPEDIA AGAIN. Long time user of the company, untill they just booked my non-refundable cruise incorrectly and won’t help me change it. Oh well…it’s just $4,600!!!

  2. I had always loved using Expedia to book trips until I had to deal with their “customer service” department. They misspelled my name on my plane tickets and my e-mail address. After being kept on hold, playing phone tag and trying to decipher the very broken English on the other end for 5 hours, I finally was forced to call the airline directly. American took care of the problem in fifteen minutes (at an additional cost of 50 bucks). I will definetly never use Expedia again, and I am in the process of canceling my rewards card that I have with them. DO NOT USE EXPEDIA, even if your life depended on it!

  3. Today, I had a very pleasant experience with an Expedia customer service representative. I made a reservation to travel from Miami to Barcelona in American Airlines with assigned seats, returning to Miami from Madrid in Iberia, with no assigned seats, after calling Iberia and attemting toe get my return seats assigned, with negative results. I was thinking about canceling and re-book the flights again, so as to travel back to Miami with American Airlines instead of Iberia for a couple of good reasons: 1st,Iberia is most of the time on strike and 2nd., I did not want to be seatedin the middle of the plane and wanted to seat together with my wife in an area in the plane with two seats. I did not have to cancel, as the Expedia Rep. graciously was able to accomodate my wife and I seats in the flight to Barcelona to Lisbon; from Lisbon to Madrid and also my got my seats assignments from our return to Miami on Iberia, as well as my two other two companions.
    Thank you Expedia.

  4. When I called up to speak to an agent regarding a booking at Days Inn, Vancouver, Downtown, (Yssa)did all she could to take me away from downtown to another Days Inn in Surrey — & kept on recommending other hotels in spite of me insisting on being close to our cruise ship. She wasted a lot of my time, so finally I did not book through Expedia– a first for me. She was slow looking up info on the computer & I had a frustrating experience with her. I will do things myself on the computer & not use customer service.

  5. Had to cancel a flight. What you don’t know is that you have to book with Expedia to get your credit. This has to be done by phone (as does cancellation). If you find a flight you want, you have to save the itinerary and then call them (your quoted round-trip price is, meanwhile, rising). Enjoy a rotation of Frank Sinatra, shill for Expedia, another song you don’t want to hear, another shill for Expedia….

    Why did I ever leave Travelocity?

  6. booking No(ltin#1551-4935-4801)Check in 25 Apr CHECK OUT 27 Ap
    .
    to change
    check in 26 Apr Check out 28 Apr
    total 2 nights

  7. Watch for hidden fees. Fees never shown on checkout. First and last time. I WILL NEVER USE THEM AGAIN! Priceline and travelocity are a superior service..

  8. My husband & I have been on the phone all afternoon being shunted from person to person & company to company and are still unable to talk to anyone at Expedia–we don’t have the itinerary # and can get no further than that online. I WILL NEVER USE THEM AGAIN!

  9. We have had the unfortunate experience of having to deal with EXPEDIA even though we have never been a customer.On checking our credit card statement we saw a charge from EXPEDIA Vietnam for which we never made.We have sent emails to EXPEDIA AUSTRALIA,EXPEDIA VIETNAM,EXPEDIA USA and contacted their CUSTOMER SERVICE by phone to request information relating to the charge.We suspect that details of our card may have been used fraudulently to purchase travel and we had been asked by our bank to obtain information relating to the charge and then progress back with the bank for appropriate actions.So far not one member of EXPEDIA has attempted to assist in any way other than to tell us to ring at our expense Vietnam to establish the details.This is not only impractical as we don’t speak Vietnamese and the cost involved would possibly be more than the amount charged.We would have thought that the company would have been concerned about the apparent use of the card FRAUDULENTLY.The customer service centre was deep inside INDIA and the the quality of our call through what appeared to sound like two tin cans with wire attached has further dissuaded us from ever purchasing or dealing with this company and for a US company and a country that forever complains vigorously about poor standards we find it completely appalling.We are heading to our bank to report the misuse with all of our emails and will be requesting the money be refunded to us and referring the whole complaint to the relevant authorities in Australia.I only hope that no other person gets the treatment or LACK OF TREATMENT that we have received and I will be advising all and sundry never to do business with EXPEDIA.Even NON CUSTOMERS have rights and if you don’t complain loud enough then you will get trampled.

  10. This is the first experience I’ve had with Expedia. As I am typing you I am still waiting on a customer service rep. Been on hold this time for 48 minutes. I was ready to book flight with Cambry but she couldn’t get your system to except my Discover card so she was going to transfer me but we got disconnected. Therefore I had to start over again held for another 20 minutes and once your rep came on the line she said she needed to transfer me and that is where I am, which is now 53 minutes later! I WILL NOT book through you again!!!

  11. So far, my personal experience with Expedia has been great! I have had to make some changes to my itinerary and cancel some things on my trip and they have been great to deal with.
    Yes, wait times have not been the shortest, as they have had to call airlines directly, but in the end, everything was done and done correctly & in a timely manner. I wasn’t in a rush so waiting on the line while they checked things out was no big deal for me!

  12. My husband and I flew to America for 3 weeks holiday. Expedia messed up my return flight changing it 3x times without my permission and then told me if I don’t pay $650 then I cannot fly back to South Africa (home). I watched my husband fly back and I stood stranded at an airport in a foreign country with no money, no accommodation and no transport. Expedia hung up on my calls and even hung up on the American Airlines agent who tried to call on my behalf. I have now reported them to the BBB as well as a lot of US newspaper companies. I am a foreigner stranded in America not out of choice, but because Expedia chose the perfect opportunity to fraudently take money off unsuspecting foreigners. I will not pay their extra costs as my flights should NEVER have been changed to begin with!! I will fight them on this, even if I sleep at Salt Lake City Airport for the next week! Racist pigs stealing from foreigners!! All I wanted was to fly home with my husband. Now I sit alone, on foreign soil, with Expedia hanging the ticket over my head as long as I give them more US dollars.

  13. Absolutely absurd!! Rep. kept me on the line for 35 minutes….trying to book a hotel in Providence RI., The Hotel Providence on Mathewson St. She went through the procedure and then asked if I had been to COLOUMBIA < SOUTH CAROLINA before?????
    I asked why …and she replied because that is where your Hotel is!!! I explained that it was not…she quickly gave me a rate for the correct hotel(?) $179.and a "please wait" for 10 MINUTES!!! she came back on the line and told me that my reservation at the Marriot Providence was $249….explained again wrong hotel …she apologized and can on the line again..with the Rennissance.. $279…. I advised I wanted the HOTEL PROVIDENCE! they have no rooms was the reply…….please save me from idiots!! 35 minutes of cell time …35 minutes of my life for a ridiculous scenario!!

  14. I will never use Expedia again. I tried to change a ticket and could not so I spent over an hour on the phone trying to cancel it. I was told it by the Expedia rep that it was cancelled. When I went to use the credit I was told the ticket had not been cancelled. Then I spent another 1 hour and 53 minutes on the phone trying to cancel the ticket AGAIN and use the credit. Even though they have had my money for 3 months I had to pay them the airline cancellation fee instead of having it deducted from my credit. Then they took another $63 off for no known reason. NEVER AGAIN!

  15. Experience with Expedia:

    On Saturday October 5th,2013 I arrived to Hotel Tropicana in Puerto Vallarta Mexico and after identifying myself the front desk agent said that she did not have a reservation for me. After a while of this person being rude, looking in her computer and mistreating me; I pulled out my laptop and gave her the Expedia Itinerary number and showed the confirmation email on my laptop screen. She then told me that I have to print that page so they could let me check in. I asked her to take me somewhere in their hotel so I could print the confirmation and give it to her. The lady said that she didn’t have permission to let guests enter the offices so I had to go somewhere else to print the confirmation. I was told I couldn’t be in the hotel premises until I bring that printed sheet of paper. She said that I had to look for an internet cafe so I can print the page and come back later. The lady was extremely rude, I have never had such a bad experience in all the hotels I have ever stayed at; I couldn’t take it anymore, so I asked to speak with the manager; she said that no one was available to talk to me. After a while the shows up, I explained what was going on and the treatment I was getting from his front desk agent, then after being at that hotel for more than one hour the manager took me to the back office and allowed me to use one of their computers in the office and print the confirmation. I went back to the front desk and handed the confirmation to the rude agent; when I was checking in I asked for the wifi password for the internet in the room and they said that there was no internet in the rooms. I couldn’t stay in a hotel that has no internet access in the rooms. I am on a business trip and it is a necessity that I am able to get internet access from my room.

    I informed the rude agent at the front desk that I needed to have internet access and she didn’t really care at all, I said that on the website it states that the hotel has free wifi and again she didn’t show any signs of concerns to my problem. I decided to call Expedia’s customer service for help. I called from my US cell phone, paying $2 per minute and was able to speak to an agent. He identified himself as “Ricardo” I explained to him everything that was going on, the treatment I was receiving from the hotel staff, that there was no internet access in the rooms, that the hotel did not in any way resemblance the pictures on the Expedia website and that after being on a trip for more than 24 hours I needed to find another place to stay. Ricardo from Expedia said he needed to get the “approval” from the hotel and asked me if he could put me on hold while he called the hotel on the other line. I was on hold for 15 minutes, again at a $2 per minute call from a US cell phone calling from Mexico. Ricardo called the hotel and spoke with the manager who said they were not going to do anything. Ricardo then told me that the hotel was going to charge the one night “no show” penalty. I explained that it was not a “No show” that I was there and the hotel not only didn’t meet my expectations but they were extremely rude. Ricardo said he was not going to help me and that the penalty was going to be charged. I asked Ricardo to put a note on the itinerary and that I was going to deal with this on Monday (today).

    I needed to find another place to stay in a city that I don’t know and had to take a taxi cab and check about 10 different hotels trying to find an available room. I was finally able to find a decent hotel and was settled by 9 pm at night, instead 3 pm as planned.

    I feel this horrifying experience has brought Expedia’s customer service down. I am a regular client and had made several reservations using your services. I couldn’t believe that the company I trusted was not helping me in any ways; that you didn’t care at all, that I was putting in risk my own security by having to take a taxi and wonder around a foreign city without knowing where to go. The Expedia customer service agent didn’t offer to help me find another place. As a customer I do not feel that you were acting on my best interest. That on the other hand you were taking sides with your provider (the hotel) and not your loyal customer.

  16. Wow! Not a happy comment on this page. I will add another. I booked a BnB through Expedia for three nights in Glasgow. I tried cancelling the reservation, because my flight was delayed by two days from NYC to Scotland. The Expedia customer service representative refused to cancel it. Instead, the BnB and Expedia customer service representative made me pay the full $240 for a reservation that I tried to cancel WITHIN ONE HOUR of making the reservation. That’s right. I tried to cancel within one hour of making the reservation. These dishonorable fools will steal from you, and tell you to have a great day.

  17. Worst customer service I have ever encountered in any service in any capacity in my life. Flight was cancelled, but even with Flight Protection we were not refunded price of our hotel say. We have faithfully used Expedia for over 13 years, booking about 20 trips. We will never use them again.

    We were promised a refund on two separate occasions by two different service reps. I even saved a voicemail telling us simply to call back for a refund. After four more phone calls with at least 30 minutes of time being on hold per call we were told by a manager that a $200 dollar voucher would be issued to us. Nothing ever arrived.

  18. I compiled my complaint to Expedia 14 days ago. The room I paid for was not available (and not provided). I received one immediate canned response from Expedia.

    In the ensuing 14 days I have been on the phone to Expedia more than 3hrs 50mins. Expedia has never tried to contact me.

    “We have tried to contact hotel but they haven’t returned our calls… if the hotel refuses to return our calls then we (Expedia) refuse to issue a refund…”

    This despite having to book duplicate accommodation (through Expedia) to cover the unavailable room!

    Criminals

  19. iam a student of iittm gwalior,and iwant to join your company as for mentorship progrmme,so please tell me about your mentorship programme.

  20. They make false and misleading statements when you make a reservation. It is easy to make reservation directly with the flights or use bing. Absolutely horrible customer service when I asked for full refund after cancelling a flight within 24 hours.

  21. it took me two hours to book this plane ticket for my employee, after being put on hold then hung up on. Had to call back to finish booking. I should have realized the red flag and went through someone else then. but I didn’t. Finally got someone to finish the payment and booking only to find out that they put the employee’s birthday on the ticket with the person who paid for the ticket as the passenger. Now I’m calling back to have them fix it, and been put on a hold and disconnected from call already once. Calling again. I hope they get this fixed. it was a $729 mistake on their part and then I am going back to Travelocity. They are much nicer, patient, and do their job right the first time. I don’t have 2 hours to spend on the phone every time I book a ticket. We are a large company and do at least half dozen tickets a week. Expedia is a joke.

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