Contact Expedia Customer Service

Write A Review

Contacting Expedia Customer Service Center

Millions of people throughout the world travel on business and pleasure. A common concern is the amount of money spent on travel expenses. Several “budget” sites claim to offer the lowest price, but fail to make those promises come to fruition. Not to be outdone, Expedia provides deep discounts on airfare, as well as car rentals, hotels and bundles packages.

The online travel agent not only services the United States, the company have website servicing the following locations:

  • United Kingdom
  • Singapore
  • Asia
  • Australia
  • Canada
  • Europe
  • Mexico

With a reach so extensive, customer service is critical. The company has world-class customer service representative handling questions and concerns of existing travelers as well as potential customers simply needed a bit of pre-travel guidance.

Contact Info:

At times, traveling is stressful and customer patience is at an all-time low. In the event travel accommodations are not planned, customer service should expect immediate contact. Expedia provides several methods so customer can contact the customer care department.

Phone Contact Numbers

  • A live representative is available 24 hour a day, 7 days a week.
  • Customer Service Department (toll-free): 1-877-787-7186
  • Customer Service Department (direct): 1-404-728-8787

Mailing Address

When customers want to address the customer service department in writing, send correspondence to the corporate headquarters here:

333 108th Ave. NE
Bellvue, WA 98004

Official Website

The official Expedia website http://www.expedia.com/ provides information on travel and applicable accommodations. Customers can plan a trip to include flights, hotel accommodations, car rentals or a combination of the three. An updated feature allows customers to locate things to do in the travel destination. Even though the company offers some of the lowest prices in the industry, they still want to entice customers to use the service by providing promotional offers and deals to further lower the overall cost.

Customer Service Email

A quick way to communicate with a customer service representative is to send an email to the customer service department. The customer care email address https://www.expedia.com/pub/agent.dll?qscr=fbak&&zz=1247500409281&&zz=1346164891252 allows customers to ask questions regarding accommodations, payments, cancellations as well as general questions. Customers do not need to enter itinerary information, but providing the information is recommended.

We sent an email requesting supporting airlines. The company sent an automated response stating we should receive a response within 48 hours.

Our Experience

Expedia forgets that the company name is used in the word expedient. There is nothing fast about the customer service department. When we attempted to contact the customer care line to inquire about products and services, we encountered a confusing automated system. There was not an option to speak with a customer care agent, so we had to select the first available option. After selecting an option, we were on hold for approximately 20 minutes. After the wait, we finally ended to call.

We attempted to call again and waited even longer. It appears as if Expedia does not want to assist customers. We want to hear your experiences dealing with the customer service department. Shout out below.

VN:F [1.9.22_1171]
Rate your customer service experience:
Rating: 1.5/5 (40 votes cast)
Contact Expedia Customer Service, 1.5 out of 5 based on 40 ratings
Write A Review
68 Comments on “Contact Expedia Customer Service
  1. Crying as I write this. I WILL NEVER USE EXPEDIA AGAIN. Long time user of the company, untill they just booked my non-refundable cruise incorrectly and won’t help me change it. Oh well…it’s just $4,600!!!

  2. I had always loved using Expedia to book trips until I had to deal with their “customer service” department. They misspelled my name on my plane tickets and my e-mail address. After being kept on hold, playing phone tag and trying to decipher the very broken English on the other end for 5 hours, I finally was forced to call the airline directly. American took care of the problem in fifteen minutes (at an additional cost of 50 bucks). I will definetly never use Expedia again, and I am in the process of canceling my rewards card that I have with them. DO NOT USE EXPEDIA, even if your life depended on it!

  3. Today, I had a very pleasant experience with an Expedia customer service representative. I made a reservation to travel from Miami to Barcelona in American Airlines with assigned seats, returning to Miami from Madrid in Iberia, with no assigned seats, after calling Iberia and attemting toe get my return seats assigned, with negative results. I was thinking about canceling and re-book the flights again, so as to travel back to Miami with American Airlines instead of Iberia for a couple of good reasons: 1st,Iberia is most of the time on strike and 2nd., I did not want to be seatedin the middle of the plane and wanted to seat together with my wife in an area in the plane with two seats. I did not have to cancel, as the Expedia Rep. graciously was able to accomodate my wife and I seats in the flight to Barcelona to Lisbon; from Lisbon to Madrid and also my got my seats assignments from our return to Miami on Iberia, as well as my two other two companions.
    Thank you Expedia.

  4. When I called up to speak to an agent regarding a booking at Days Inn, Vancouver, Downtown, (Yssa)did all she could to take me away from downtown to another Days Inn in Surrey — & kept on recommending other hotels in spite of me insisting on being close to our cruise ship. She wasted a lot of my time, so finally I did not book through Expedia– a first for me. She was slow looking up info on the computer & I had a frustrating experience with her. I will do things myself on the computer & not use customer service.

  5. Had to cancel a flight. What you don’t know is that you have to book with Expedia to get your credit. This has to be done by phone (as does cancellation). If you find a flight you want, you have to save the itinerary and then call them (your quoted round-trip price is, meanwhile, rising). Enjoy a rotation of Frank Sinatra, shill for Expedia, another song you don’t want to hear, another shill for Expedia….

    Why did I ever leave Travelocity?

  6. booking No(ltin#1551-4935-4801)Check in 25 Apr CHECK OUT 27 Ap
    to change
    check in 26 Apr Check out 28 Apr
    total 2 nights

  7. Watch for hidden fees. Fees never shown on checkout. First and last time. I WILL NEVER USE THEM AGAIN! Priceline and travelocity are a superior service..

  8. My husband & I have been on the phone all afternoon being shunted from person to person & company to company and are still unable to talk to anyone at Expedia–we don’t have the itinerary # and can get no further than that online. I WILL NEVER USE THEM AGAIN!

  9. We have had the unfortunate experience of having to deal with EXPEDIA even though we have never been a customer.On checking our credit card statement we saw a charge from EXPEDIA Vietnam for which we never made.We have sent emails to EXPEDIA AUSTRALIA,EXPEDIA VIETNAM,EXPEDIA USA and contacted their CUSTOMER SERVICE by phone to request information relating to the charge.We suspect that details of our card may have been used fraudulently to purchase travel and we had been asked by our bank to obtain information relating to the charge and then progress back with the bank for appropriate actions.So far not one member of EXPEDIA has attempted to assist in any way other than to tell us to ring at our expense Vietnam to establish the details.This is not only impractical as we don’t speak Vietnamese and the cost involved would possibly be more than the amount charged.We would have thought that the company would have been concerned about the apparent use of the card FRAUDULENTLY.The customer service centre was deep inside INDIA and the the quality of our call through what appeared to sound like two tin cans with wire attached has further dissuaded us from ever purchasing or dealing with this company and for a US company and a country that forever complains vigorously about poor standards we find it completely appalling.We are heading to our bank to report the misuse with all of our emails and will be requesting the money be refunded to us and referring the whole complaint to the relevant authorities in Australia.I only hope that no other person gets the treatment or LACK OF TREATMENT that we have received and I will be advising all and sundry never to do business with EXPEDIA.Even NON CUSTOMERS have rights and if you don’t complain loud enough then you will get trampled.

  10. This is the first experience I’ve had with Expedia. As I am typing you I am still waiting on a customer service rep. Been on hold this time for 48 minutes. I was ready to book flight with Cambry but she couldn’t get your system to except my Discover card so she was going to transfer me but we got disconnected. Therefore I had to start over again held for another 20 minutes and once your rep came on the line she said she needed to transfer me and that is where I am, which is now 53 minutes later! I WILL NOT book through you again!!!

  11. So far, my personal experience with Expedia has been great! I have had to make some changes to my itinerary and cancel some things on my trip and they have been great to deal with.
    Yes, wait times have not been the shortest, as they have had to call airlines directly, but in the end, everything was done and done correctly & in a timely manner. I wasn’t in a rush so waiting on the line while they checked things out was no big deal for me!

  12. My husband and I flew to America for 3 weeks holiday. Expedia messed up my return flight changing it 3x times without my permission and then told me if I don’t pay $650 then I cannot fly back to South Africa (home). I watched my husband fly back and I stood stranded at an airport in a foreign country with no money, no accommodation and no transport. Expedia hung up on my calls and even hung up on the American Airlines agent who tried to call on my behalf. I have now reported them to the BBB as well as a lot of US newspaper companies. I am a foreigner stranded in America not out of choice, but because Expedia chose the perfect opportunity to fraudently take money off unsuspecting foreigners. I will not pay their extra costs as my flights should NEVER have been changed to begin with!! I will fight them on this, even if I sleep at Salt Lake City Airport for the next week! Racist pigs stealing from foreigners!! All I wanted was to fly home with my husband. Now I sit alone, on foreign soil, with Expedia hanging the ticket over my head as long as I give them more US dollars.

  13. Absolutely absurd!! Rep. kept me on the line for 35 minutes….trying to book a hotel in Providence RI., The Hotel Providence on Mathewson St. She went through the procedure and then asked if I had been to COLOUMBIA < SOUTH CAROLINA before?????
    I asked why …and she replied because that is where your Hotel is!!! I explained that it was not…she quickly gave me a rate for the correct hotel(?) $179.and a "please wait" for 10 MINUTES!!! she came back on the line and told me that my reservation at the Marriot Providence was $249….explained again wrong hotel …she apologized and can on the line again..with the Rennissance.. $279…. I advised I wanted the HOTEL PROVIDENCE! they have no rooms was the reply…….please save me from idiots!! 35 minutes of cell time …35 minutes of my life for a ridiculous scenario!!

  14. I will never use Expedia again. I tried to change a ticket and could not so I spent over an hour on the phone trying to cancel it. I was told it by the Expedia rep that it was cancelled. When I went to use the credit I was told the ticket had not been cancelled. Then I spent another 1 hour and 53 minutes on the phone trying to cancel the ticket AGAIN and use the credit. Even though they have had my money for 3 months I had to pay them the airline cancellation fee instead of having it deducted from my credit. Then they took another $63 off for no known reason. NEVER AGAIN!

  15. Experience with Expedia:

    On Saturday October 5th,2013 I arrived to Hotel Tropicana in Puerto Vallarta Mexico and after identifying myself the front desk agent said that she did not have a reservation for me. After a while of this person being rude, looking in her computer and mistreating me; I pulled out my laptop and gave her the Expedia Itinerary number and showed the confirmation email on my laptop screen. She then told me that I have to print that page so they could let me check in. I asked her to take me somewhere in their hotel so I could print the confirmation and give it to her. The lady said that she didn’t have permission to let guests enter the offices so I had to go somewhere else to print the confirmation. I was told I couldn’t be in the hotel premises until I bring that printed sheet of paper. She said that I had to look for an internet cafe so I can print the page and come back later. The lady was extremely rude, I have never had such a bad experience in all the hotels I have ever stayed at; I couldn’t take it anymore, so I asked to speak with the manager; she said that no one was available to talk to me. After a while the shows up, I explained what was going on and the treatment I was getting from his front desk agent, then after being at that hotel for more than one hour the manager took me to the back office and allowed me to use one of their computers in the office and print the confirmation. I went back to the front desk and handed the confirmation to the rude agent; when I was checking in I asked for the wifi password for the internet in the room and they said that there was no internet in the rooms. I couldn’t stay in a hotel that has no internet access in the rooms. I am on a business trip and it is a necessity that I am able to get internet access from my room.

    I informed the rude agent at the front desk that I needed to have internet access and she didn’t really care at all, I said that on the website it states that the hotel has free wifi and again she didn’t show any signs of concerns to my problem. I decided to call Expedia’s customer service for help. I called from my US cell phone, paying $2 per minute and was able to speak to an agent. He identified himself as “Ricardo” I explained to him everything that was going on, the treatment I was receiving from the hotel staff, that there was no internet access in the rooms, that the hotel did not in any way resemblance the pictures on the Expedia website and that after being on a trip for more than 24 hours I needed to find another place to stay. Ricardo from Expedia said he needed to get the “approval” from the hotel and asked me if he could put me on hold while he called the hotel on the other line. I was on hold for 15 minutes, again at a $2 per minute call from a US cell phone calling from Mexico. Ricardo called the hotel and spoke with the manager who said they were not going to do anything. Ricardo then told me that the hotel was going to charge the one night “no show” penalty. I explained that it was not a “No show” that I was there and the hotel not only didn’t meet my expectations but they were extremely rude. Ricardo said he was not going to help me and that the penalty was going to be charged. I asked Ricardo to put a note on the itinerary and that I was going to deal with this on Monday (today).

    I needed to find another place to stay in a city that I don’t know and had to take a taxi cab and check about 10 different hotels trying to find an available room. I was finally able to find a decent hotel and was settled by 9 pm at night, instead 3 pm as planned.

    I feel this horrifying experience has brought Expedia’s customer service down. I am a regular client and had made several reservations using your services. I couldn’t believe that the company I trusted was not helping me in any ways; that you didn’t care at all, that I was putting in risk my own security by having to take a taxi and wonder around a foreign city without knowing where to go. The Expedia customer service agent didn’t offer to help me find another place. As a customer I do not feel that you were acting on my best interest. That on the other hand you were taking sides with your provider (the hotel) and not your loyal customer.

  16. Wow! Not a happy comment on this page. I will add another. I booked a BnB through Expedia for three nights in Glasgow. I tried cancelling the reservation, because my flight was delayed by two days from NYC to Scotland. The Expedia customer service representative refused to cancel it. Instead, the BnB and Expedia customer service representative made me pay the full $240 for a reservation that I tried to cancel WITHIN ONE HOUR of making the reservation. That’s right. I tried to cancel within one hour of making the reservation. These dishonorable fools will steal from you, and tell you to have a great day.

  17. Worst customer service I have ever encountered in any service in any capacity in my life. Flight was cancelled, but even with Flight Protection we were not refunded price of our hotel say. We have faithfully used Expedia for over 13 years, booking about 20 trips. We will never use them again.

    We were promised a refund on two separate occasions by two different service reps. I even saved a voicemail telling us simply to call back for a refund. After four more phone calls with at least 30 minutes of time being on hold per call we were told by a manager that a $200 dollar voucher would be issued to us. Nothing ever arrived.

  18. I compiled my complaint to Expedia 14 days ago. The room I paid for was not available (and not provided). I received one immediate canned response from Expedia.

    In the ensuing 14 days I have been on the phone to Expedia more than 3hrs 50mins. Expedia has never tried to contact me.

    “We have tried to contact hotel but they haven’t returned our calls… if the hotel refuses to return our calls then we (Expedia) refuse to issue a refund…”

    This despite having to book duplicate accommodation (through Expedia) to cover the unavailable room!


  19. iam a student of iittm gwalior,and iwant to join your company as for mentorship progrmme,so please tell me about your mentorship programme.

  20. They make false and misleading statements when you make a reservation. It is easy to make reservation directly with the flights or use bing. Absolutely horrible customer service when I asked for full refund after cancelling a flight within 24 hours.

  21. it took me two hours to book this plane ticket for my employee, after being put on hold then hung up on. Had to call back to finish booking. I should have realized the red flag and went through someone else then. but I didn’t. Finally got someone to finish the payment and booking only to find out that they put the employee’s birthday on the ticket with the person who paid for the ticket as the passenger. Now I’m calling back to have them fix it, and been put on a hold and disconnected from call already once. Calling again. I hope they get this fixed. it was a $729 mistake on their part and then I am going back to Travelocity. They are much nicer, patient, and do their job right the first time. I don’t have 2 hours to spend on the phone every time I book a ticket. We are a large company and do at least half dozen tickets a week. Expedia is a joke.

    • I was in this situation too. Expedia is a joke…. Their agent keep putting me on hold and then keep me waiting 30 mins then disconnected from call twice. I can’t stand with this service.

  22. very bad service , there is no one answer from expedia.com.hk when I called them to confirm the Itinerary over an hour waiting. I dont want to use this company again , never, ever……..

  23. I will never book a trip with Expedia again! I’m traveling with a group of 6 students to Italy in April. One of our flights was cancelled and I am currently 7.5 hours into the process of rebooking. Not happy. Long hold times, frequent disconnections, and rarely do they call you back once disconnected.

  24. booked a skip the line
    : THE CATACOMBS OF PARIS TOUR on the 26th nov,2013 for the 18th june,2014. we were contacted via email by the tour organiser not expedia on the 8th march 2014, 3 and a half months after accepting our booking and money to say we don’t do the tour on the 18th june. being summer we are unable to get a booking on this date with another company. so disappointed, spoke 2 an indian based customer assistance service, 3 different people, 2 hours. response, we r very sorry, we r vey sorry. u get refund. that’s all very well but now we don’t get to see the catacombs unless perhaps we waste half a day lining up for 3 or 4 hours. starting to panick as we have booked another several tours through expedia. trusted the large company.

  25. i booked a flight with expedia to fly with sprint airlines. later i find sprint charges $45.00 per carry on. will never fly with sprint again.talked to expedia and thay would not help’

  26. Horrible experience dealing with Expedia. I was charged for ‘fully refundable’ hotel room when I booked the ‘pay at the hotel’ option on Expedia – all information taken directly from the Expedia site when I booked the reservation. When I saw the charge on my credit card a few days later, I canceled the reservation right away and received a message from Expedia stating that I would receive a full refund. Several weeks later, I still have not received reimbursement which is why I called Expedia today. I do not want to deal with getting a reimbursement from Italy which is why I opted to book through an American site – Expedia. What a mistake. The foreign Expedia reps were quite nice and tried to help but could not – but when I eventually got transferred to a US rep – after about an hour holding on the phone – the rep was incredibly rude and actually told me that I have to take responsibility for this reservation (what does that mean exactly???) and not Expedia so if money it lost, the problem is my own, not theirs. What?? I am confused and quite shocked at how rude and unhelpful the rep was – she was actually yelling at me and telling me that I need to call the hotel in Italy and deal with them and leave Expedia out of it. She told me that my thinking that Expedia had any responsibility for this reservation at all was ‘just my opinion’. What??? I will never use Expedia again for any reason at all. What a joke.

  27. The most appalling customer service I have experienced, 40 minutes on hold and counting! Clearly Expedia does not want to provide genuine customer service. I will never use your site again.

  28. I tried to get in touch with one of the actual agents for expedia and it was impossible. No number would connect me to an agent, and all I wanted is to speak with someone. Maybe I’m just dumb, but finding a number to connect to an agent should not be this difficult.

  29. Book a cruise via expedia for the last time, just wanted to change the room location. They claim it couldn’t be change, this is five days prior to boarding. Poor customer service, thanks for nothing.

  30. My comment is to advise you of our latest trip to Minneapolis with car rental booked through your service. The airlane tickets and reservation was fine, however the car rental was not. We were scheduled for a med size car at the Minneapolis airport. The car we did receive was a Ford Fiesta which,I believe is a small car. My husband is 6feet three inches and literally could not drive this car.We were offered a larger car, but at an increase in price We were very happy with everything but the car and thought you ought to be informed of such. Thanks for your careful consideration Dr. John P, and Kris Henn

  31. made reservation and told fellow I wanted a suite, not a studio and he booked me into a studio anyway, have been on phone for an hour this am and hung up on three times, transferred to a number that says to log into website and says goodby. no one will help so will tell you goodby as I will never use you again


  33. I just wanted to say thank you for the support I got from one of your Phone representatives(Attendents). His name is Magmus Pelera and He was like an angel from Heaven sent today. I was almost in tears from my situiation and He was so patient and helpful with his concern for my issue. He sounds like a great employee to have and a great asset to Expedia. It really helps to have someone in your employees to be compassionate and worked with me and my problem. He is an awesome employee and I hope he gets a lot of Prasie and recognition for his wonderful work. Thanks again. Lillie Stidham

  34. I have had the most horrendous experience with Expedia that you can imagine. over 3 hours on the phone with abrupt and smarting agents and supervisors. Also system experiences that I am writing a letter with details. This is still not resolved

  35. you can spend 4 hours on the phone and still not have a simple request of a booking cancel.
    i had book a flight for myself, my wife and 18 month old daughter to sit on my lap. i asked to cancel my seat but still keep my wife and daughter on the booking. was should have taken 5 minutes took 3 hours and it wasn’t even cancelled!. the 6 reps who to 3 of them i was transferred to without being asked to transfer told me it cant be done because my daughter was book under my name and she cant cant be transferred to my wifes name. this was all done after 3 of them called jetblue.

    i called jetblue myself after the last rep told me that they could transfer my daughters name. the rep on jetblue said it should be an issue but when she tried she couldn’t because of expedia! she needed her managers supervisor nearly 20 minutes with expedia reps to do the deed. like an idiot, i called expedia again to cancelled. i was transferred to a supervisor for this simple request only to have our phone shut off while the rep was telling me that i would be refunded. he called back only to have the phone shut off once i answered. when i called back i was again told i was going to be transferred i begged and asked to just cancel right there and then and not to be transferred, even if the phone gets shut off again bec i that time i called i was not allowed to use the phone based on my religious beliefs, he insisted. i agreed only if he supervisor would answer right away . 6 mins passed and still waiting.

    i had enough and couldn’t take it. i shut the phone bec it was already the jewish shabbath. i had spent 4 hours and broke my religious law and still didnt get my ticket cancelled. i will now be paying for a ticket i cant even use.

    dont use expedia if you will need customer assistance help. they are awful.

  36. Horrible Customer Care Service. I book room via Expedia.com.vn and they give a number of Customer Care Servcice with all foreigner agent. And noone can help or do anything to support customer instead of speaking and action impolite. I will never ever choose this channel again.

  37. Stupid agents messed my entire booking spoiled our vacation
    Never ever will recommend them to anyone.
    Cancelled my paid booking without my concent or knowledge.

  38. I have been using Expedia for 20 years and I will NEVER use them again! I was on the phone for over 2 hours trying to get them to fix my reservation…hung up on 3 times…then when I finally got someone to fix it they messed it up again! I had to call back again to ask for the room I wanted and they said it would be more money…really??? Your mistake…I have been on the phone for HOURS…no compensation…no customer service! There are way too many companies out there that are accommodating and helpful…I would have canceled but I don’t trust Expedia to refund my money! Never again will me or my family use Expedia!

  39. I have wasted over 5 hours on the phone on four different occasions speaking with multiple employees and supervisors and keep coming to a dead end! They are supposed to process my refund for the flight change fee incurred by American Airlines because I originally purchased the vacation waiver insurance that said they would do so if I had to cancel my reservation and rebook.

    I have now rebooked a new flight and am trying to get my $200 back. The last four people I have spoken to made it seem like the easiest process giving me a different response every time. I have now tried e-mailing, calling and faxing and now the fax number won’t go through. It takes 30 minutes minimum every time for them to find my flight itinerary that was almost a year ago.

    This is the most absurd process I have ever had to go through and the customer service has been so incredibly awful. Sadly most of the people I have spoken to try to be so nice and helpful but are so far from helpful I want to scream. My patience has been tested to the max and I can guarantee you if I ever have to use Expedia again, it will be because it was my absolute last resort… right behind walking to my next destination!

  40. Expedia is the worst site I have ever come across! Recommend NEVER to buy anything from EXPEDIA, especially an air ticket! I can’t find anywhere on this stupid site for a mailing address, so that i can request for a refund! An this is after 4 attempt phone calls that I had to hold on for 30-40mins only to get cut off!

  41. I want to change my flight,from morning till now 9.40pm, no one answer the phone and keep on hold and wait for long time, what the hell of 24hours customer care.

  42. I would not advise anyone to use this company. I have had both my flight and my daughters cancelled whilst away so had to spend the time trying to get home with no help from Expedia and them telling me what I had to accept which was not reasonable. They leave you on hold, say will ring back and do not and are totally unhelpful telling you its not their fault. Happy to take your money but not to refund


  43. Even though I booked my trip nearly two months in advance and paid full price, the hotel was overbooked and without even telling me they put me in and old dilapidated condo with no air conditioning. Since I was in town for my daughters soccer tournament upon arrival I had to leave and returned to the resort at 10 pm. The condo had furnishings from the early 80’s, smelled musky had no air conditioning with four box fans raging inside that sounded like an airplane hangar. The temperature at midnight inside was 84 degrees. I went to the front desk and they had no options for me and had no other rooms to offer, when I asked for a refund they told me I had to contact Expedia and that they were unable to locate any other rooms in town. This situation could not have been worse for me since I was planning on having my son stay with me, because of the condition of the room he would not and I can’t say I blame him. All I wanted was what I had booked a king size bed with AC in the resort. They told me that the hotel had overbooked and not left any rooms for online bookings such as Expedia. I will not use this service again as it ruined my week end with my children which is priceless to me. I will book directly through the hotel or resort so I am not treated as a second class citizen.

    I have been placed on hold for hours, they say that they will call me back and never do. This is a shell game and I highly suggest that no one uses this service.

    It is now personal and I will make it my mission to tell all of my colleagues and everyone else I know to never use this service ever.

  44. Absolute nightmare have spent hours on the phone and still have not resolved our issue,we are at this moment on holiday but before we left were promised an email within 48 hours as our flights have changed for the return journey,having checked online with the flight Id it still appears that the flights have not been changed,I have emailed expedia 6 times from holiday and still have no response from them,we have another 7 days not knowing if our return flights are the correct ones or not.do not even reply to an email is disgusting to say the least and then leave you in the dark about your journey home when you are on holiday and having to stress about it every day when you are supposed to be enjoying your holiday.

  45. One of my cousins helped book a trip for my parents and two other couples for a church event in KC. When a medical emergency occurred, my parents couldn’t make it. So we had to cancel it. The supervisor at the time said we could cancel and book a new trip, but would have to pay a price difference. After a few months, my parents decided on where they wanted to go, and we called to book those flights. The reps said that we had to pay a $200 fee when the supervisor said we didn’t have to. So we were transferred to a new supervisor who said we had to pay the fee. Once we got into talking, he said we had a $300 credit that we could use. So we agreed, and he said the total was $220.

    How is that possible? If we have a credit of $300 wouldn’t the $200 fee be negated?

    We kept asking where the credit money was going and why the total was $220, but he didn’t seem to understand. He just kept saying that we had the credit but would have to pay that $220 out of our own pocket. We decided we didn’t want to go through the hassle. But my parents said, they wanted to go and would pay that $220.

    The next day I called to book those flights again. I called and was transferred because the rep who answered said he couldn’t book any flights for me. I was put on hold for 30 minutes. As soon as the other rep answered the phone, she hung up on me. I had to call again, give my information, and was hung up on, AGAIN. I called a third time and was doing my best to be nice. The third time the rep said he could book my flights for me but needed someone’s help and put me on hold for another 45 minutes. After he came on and said for me to hold on for a bit longer, he hung up on me! In the end nothing was resolved, so we booked our flights with someone else.

    This is horrible customer service, and I know customer service. I work as a customer service rep.

  46. I have never used a so called business with such poor customer service, yes, they sound professional on the phone but will place you on hold for eternity! I spent over 3 hours on the phone trying to reschedule a flight with a cancelled flights credit. I was hung up on and spent hours just waiting for the supervisor. My card was charged twice and I had to call back 3 times! After reading all these reviews I will never use Expedia again.

  47. Dear Business Partner,
    Greetings from Europcar Qatar!

    We would like to have the email contact of EXPEDIA EUROPE
    kindly let us know if you can help in this regards,

    Thanking you,

    Mohan Khadka
    Accounts Dept.
    Europcar Qatar


  49. So upset called to setup a trip to Hawaii to see a family member that is ill and she may not be around much longer said I wanted sept 17-22 or 23. So I was looking at my itinerary we get there at 6pm on the 17th and leave on the 21st at noon. well this is not what I asked for. I called in and got the old its not our fault and extremely rude people!! next call I ask for a supervisor and she said hold and slabs the phone down. How is this my fault when I said what I needed??? If I had done it myself online then it would be my fault. Why are they so rude??? I am extremely upset that I cant spend as much time with her as I would like. O I guess I could change it for 400.00 more dollars. Customer service nope not at all.. I am going to send this to abc news on how you all treat your customers. How many times did I need to repeat what I needed??? Well I feel that something should be done! thank you for cutting my time short with my loved one!!!!!

  50. I booked a week end at Myrtlewood Villas in Myrtle Beach. Turned out to be a bad deal. The key to the unit also worked to open the unit next door. And once my door was unlocked it would not lock. The deadbolt also would not work. I went back to check in and the young woman was not helpful. She said they could get the lock to work. I didn’t point out that this would not address the issue of one key fitting locks for 2 units. Of course she said there would be no refund. I wanted to let you know. I got the contact information for the manager and will probably give him a call as well.
    So I lost money, had a bad experience and now think less of your “deals”. And yes, i tried to call you, left a message but no one ever called me back. J Cook, Columbia, SC

  51. The customer service at Expedia is unbelievable. They are rude when I called for questions regarding my package. Mia and Louie put me on hold for hours and I could hear the background that they were talking and laughing. That is incredible. Finally, Louie just hung up on me.

  52. The customer service at Expedia is unbelievable. They are rude when I called for questions regarding my package. Mia and Louie put me on hold for hours and I could hear the background that they were talking and laughing. That is incredible. Finally, Louie just hung up on me.

  53. I’ve called Expedia to book a trip to Cancun because the website kept freezing up on me. When I first called it they kept me on hold for 35 minutes. Then the line went dead, after calling a second time I was on hold for 40 minutes. When I finally got through the agent advised me that my trip was now $200 more! I gave her my cc & she advised me that my credit card had declined. I gave the representative a second card, she said the second card declined also. I called my credit card co while I had expedia on the other line. The credit card co co confirmed the transaction but Expedia wouldn’t give me s confirmation number. The next day I found out that they charged both credit cards. THEY ARE thieves! I’m him hold now for over an 1 hour to try to get a refund! I CAN’T GET PASSED THE AUTOMATED SYSTEM to talk to a live person! They just picked up the call & hung up on me! OMG!!

  54. I called again & selected the option to make a new reservation & they answered the call in one (1) minute! Funny how these call get answered so quicky while others remain on hold for over 1 HOUR!! Class action lawsuit anyone??? We need to teach these crooks a lesson!! I NEED MY MONEY BACK!

  55. I booked a “standard room” at the Gaylord Opryland Hotel through Expedia. However, on arrival was told that Expedia had booked a parlor room with a SOFA bed. Really? What kind of hotel has a standard SOFA bed for 225$/night? I will NEVER use them again!!

  56. I booked a “standard room” at the Gaylord Opryland Hotel through Expedia. However, on arrival was told that Expedia had booked a parlor room with a SOFA bed. Really? What kind of hotel has a standard SOFA bed for 225$/night? I will NEVER use them again!!

  57. Hello,
    I booked hotel at Vacation Lodge in Pigeon Forge Tenn. After booking
    from October 16 to checkout on the 19th 2014 the I was booked on the wrong days and charged. I called customer service that was very helpful in correcting the dates but states the Hotel was booked up now and they would check on another hotel for me. Also gave me $200.00 credit for another Hotel. Well they booked me at another Hotel for my October dates
    that was 30 miles away from Pigeon Forge. Check in went good until I got to the room. the room was full of Stink bugs on the window, Bed, Bath room so forth I caught 8 housekeeping caught 13 rooms were book no other rooms available. Bugs also got in suit case. No refund said I would have to get that from Expedia.com cause thats who I paid. Can you give my money back for my next trip?

  58. I got screwed by Expedia. I had a credit of $171.00 and when I went to book my flight to use the credit, Expedia inflated the price of my ticket by over 40%. You just lost a customer.

  59. my son was going to dallas to see a doctor. he used expedia to book a room. when he arrived he was instructed to park in the garage. however his truck being a lifted truck would not fit in the garage due to the clearance. he asked where else he could park and was told take a chance find a spot out on the street if you want but we cant help you. he let them know then that he couldnt stay there if he couldnt park on the premises. so asked them to void his reservation due to the restrictions in parking. now there was no harm or fowl it was just a mishap. he had to go elsewhere to find a place to stay but not upset about that. Now expedia bills him for $171. Credit back his money. This is ridiculous. If he was told about the restrictions in parking it would be one thing. Do the right thing Expedia

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *