Contacting Esurance Customer Service Center
Esurance is a leading Internet car insurance company providing low prices and award-winning 24 hour, 7 day a week customer service. The company is relatively new I comparison to other auto insurers, but the company prides itself as an innovator in the industry. The company has instituted an online repair monitoring system and virtual counselors that deal with coverage. By putting the customer first, Esurance is poised to win over the world of insurance.
Click here to leave a comment about your customer service experience.Contact Info:
With a customer service team available at any time of the day, customers have the confidence their questions and concerns will be answered. You can contact the customer service department by phone, email, traditional mail and even through social media. With a dedicated customer service team, we expect responses in a timely manner.
Phone Contact Numbers
- Customer service (main): 1-800-378-7262
- Claims: 1-800-378-7262
- Cancelation: 1-800-378-7262
- Alabama: 1-800-388-1581
- Mississippi: 1-800-388-1581
- Arizona: 1-800-963-6924
- Missouri: 1-866-691-1903
- California (except San Diego County): 1-800-343-7262
- Nevada: 1-866-924-9969
- California (San Diego County): 1-800-963-6924
- New Jersey: 1-866-899-6529
- Colorado: 1-866-924-9969
- New York: 1-800-786-1707
- Connecticut: 1-800-786-1707
- Ohio: 1-800-388-1581
- D.C.: 1-800-388-1581
- Oklahoma: 1-800-631-0089
- Florida: 1-800-840-7618
- Oregon: 1-866-924-9969
- Georgia: 1-800-388-1581
- Pennsylvania: 1-800-786-1707
- Illinois: 1-800-631-0089
- South Carolina: 1-800-388-1581
- Indiana: 1-800-388-1581
- Tennessee: 1-800-388-1581
- Kentucky: 1-800-388-1581
- Texas: 1-800-631-0089
- Louisiana: 1-800-631-0089
- Utah: 1-866-924-9969
- Maryland: 1-800-388-1581
- Virginia: 1-800-840-7618
- Michigan: 1-800-631-0089
- Washington: 1-800-963-6924
- Minnesota: 1-866-691-1903
- Wisconsin: 1-866-691-1903
Mailing Address
Esurance Sales FulfillmentP.O. Box 5262Sioux Falls, SD 57117-5262
Esurance Customer ServiceP.O. Box 5250 Sioux Falls, SD 57117-5250
Esurance Corporate headquarters650 Davis StreetSan Francisco, CA 94111
PaymentsP.O. Box 6476Carol Stream, IL 60197-6476
Policies underwritten by Safeco:
Safeco Imaging CenterAttn: Policy SupportP.O. Box 515097Los Angeles, CA 90051-5097
For policies underwritten by Homesite:
HomesiteP.O. Box 414356 Boston, MA 02241-4356
For policies underwritten by Security First
Security First Insurance CompanyP.O. Box 45-9025Sunrise, FL 33345-9025
For homeowners/dwelling policies underwritten by Assurant
American Bankers Insurance Company of Florida23852 Network PlaceChicago, IL 60673-1238
Mailing address for overnight payments:
JP Morgan ChaseAttn: ABIC DB MIA Exceed 23852131 S. Dearborn, 6th FloorChicago, IL 60673-1238
For mobile home/manufactured housing policies underwritten by Assurant
AssurantAttn: Manufactured HousingP.O. Box 979220Miami, FL 33197
For renters policies underwritten by Assurant
American Bankers Ins Co of FLSpecialty Services, 5th FloorP.O. Box 979220Miami, FL 33197
For policies underwritten by Progressive
Progressive InsuranceAttn: Cash ProcessingP.O. Box 94561Cleveland, OH 44101-4561
Progressive InsuranceAttn: Cash ProcessingP.O. Box 94561Cleveland, OH 44101-4561
Official Website
The official Esurance website http://www.esurance.com/ features an area where customers can get a risk-free auto quote. Customers can also research information regarding the applicable products and services or even file a claim. The 24/7 customer support link provide information and contact information for every service department. Customers can also contact the customer support department by visiting the Facebook page or the Twitter page.
Customer Service Email
Customers can email the customer service department here http://www.esurance.com/contact-email. We sent an email asking about the merger with AllState. We wanted to know if this would change coverage for current Esurance customers. We are awaiting a response.
Our Experience
If you want to contact the customer service department directly, all customers need to do is press a few options and the call goes to a representative. When the customer service representative answered the call, we asked if our service would be interrupted now that Esurance is backed by AllState. The agent assured us the merger would not hinder or interrupt a customer’s policy or present a lapse in coverage.
The overall experience was delightful. We called, a representative answered in less than a minute and our concern was answered. We want to know if the customer service department took care of your concerns. Let us know in the comment section below.
(3 votes, average: 1.00 out of 5)
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The customer service is the worst I’ve ever experienced. Nobody is ever at there desk so you get an answer machine. Also if you call the manager you get an answer machine. It’s taking too long to make a claim and they don’t give you a fair offer. I’m dealing with the company in Georgia and I am fed up.No wonder
people want to sue for damage. It has cost my daughter and me
anxiety and stress dealing with this company.
Was interested into signing up with your company, but I found that you ask the same prejudicial questions as everyone else! Whether I’m, or anyone else is a high school, or college graduate is not a fair, nor an accurate predictor of how well someone drives!
Esurance is not only more expensive, they bill your credit card after you cancel. Wished I would have never called and got mixed up with them. They will scam you. When I called to tell them they scammed my money I was threatened they could cost me my license and fines. I already changed insurance, so you just look stupid esurance and very stupid representatives!
The person who advertises Esuarnce on National PLublic Radio has the most shrill, nasal, abraive voice on all of radio…have
you listened to it????
The worst insurance company ever they are probably the worst customer service.I’ve ever experienced in my life save your self some grief and call Geico or Progressive.Ted Mesa
What a bunch of morons!. ALL I asked for was a payment mailing address. (I’m the mortgage holder on the home & I pay the insurance & property taxes)
Their answer was that it didn’t come from the right computer & wanted 3 forms of ID to change the email address. I DIDN’T ask for them to change anything!! I’m just trying to send them a payment….What a bunch of clowns. Maybe they don’t want the payment.
Apparently when you cancel insurance on an adult child it raises your premium to more than it cost to insure them and they dont inform you that you continue to pay for them to be a driver on your policy. Then when you get that straighted out they EXCLUDE that person from driving any of your vehicle. And to get them un exculed, you must prove they have insurance and hope the underwrighter will do it. Obviously looking for new insurance company!!!
Apparently when you cancel insurance on an adult child it raises your premium to more than it cost to insure them and they dont inform you that you continue to pay for them to be a driver on your policy. Then when you get that straighted out they EXCLUDE that person from driving any of your vehicle. And to get them un exculed, you must prove they have insurance and hope the underwrighter will do it. Obviously looking for new insurance company!!!