equinox

Contact Equinox Customer Service

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Contacting Equinox Customer Service Center

Equinox is a fitness club unlike any other fitness club out there. Locations are extremely limited with gyms currently open in Northern California, Southern California, Dallas, Chicago, Boston, New York and a few other major cities. There are also Equinox locations in the United Kingdom and Canada.

Contact Info:

Phone Contact Numbers

We found a few Equinox phone numbers, but no real information on the customer service staff and how long calls are answered each day. There is a good chance your call to the toll free number will be routed to a specific gym based on the information you provide, but there could also be a customer call center behind the gym. Wherever the call goes, there is bound to be a sales push from the agent.

  • Equinox Phone Number: 1-866-332-6549
  • Equinox Local: 1-212-774-6363
  • Equinox Corporate: 1-212-677-0180

Mailing Address

We found two addresses for Equinox – member services and corporate. You can contact Equinox customer service using either of these addresses. Include your contact information in the letter if you want to hear back from Equinox.

Equinox Member Services1 Park AveNew York, NY 10016

Or

Equinox Corporate895 Broadway New York, NY 10003

Official Website

The official website for the Equinox gym is located at http://www.equinox.com. The site explains details about the gym’s philosophy, which is just as interesting as the interior, based on pictures shown on the official website. According to the despite of the Equinox Experience, the company aims to provide an integrated experience between wellness and health.

Social Media

Two social media pages are available for Equinox. Since we could not find a contact email, we chose to ask our question about pricing plans on Facebook.

Customer Service Email

If you have questions about Equinox or the Equinox Experience, you can contact a customer service agent via email but you have to register for an account. The only contact for the company is willing to share is the form that shares your contact information with the Equinox gym nearest you so they can call you to pitch a visit.

Our Experience

Our experience contacting Equinox was perfect. We expected an automated system, but was surprised that the calls connect directly to a customer service agent. The total time we communicated with the agent was less than 4 minutes. We called, spoke with an agent and ended the call. The agent was friendly and professional. We would appreciate if you would take the time to comment about your Equinox customer service experience. We want to know if your experience mirrored our experience.

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2 Comments on “Contact Equinox Customer Service
  1. You are now chatting with ‘Sapna’
    Sapna: Hi. Thank you for visiting Equinox online. How can I assist you today?
    you: hi Sapna,
    Sapna: hi
    you: I am a member for several years.
    Sapna: OK
    you: My husband has joined as of 6 months ago, approx. He attends very rarely, i am available in the mid-day time. originally i joined because i was told there would be Nia dance classes, as dance movement is the way i work out. i think there were about 4. i was thinking of giving upour memberships and using that $300/ month+ to take classes here and there. (we have a steam roon at home) then, i saw there would be iyengar classes over in west la and happily went to take a class because i have the membership that i thought included the local places. when i got there they told me this was not included because it was a “bigger” club. i felt like a homeless person as the more “upscale” members listened. i am requesting that i be able to attend the noon iyengar classes at west la and will await your reply. thanks for listening,
    Sapna: Are you looking to upgrade your membership?
    you: no
    Sapna: You would like to use the West LA location?
    you: yes, probably once a week average
    Sapna: What type of membership do you currently have?
    you: south bay, marina del rey, santa monica.
    Sapna: Great- in order to use the facilities at West LA you will need to upgrade to the Destination acces
    Sapna: If you’d like to do that, you can go into the club and they can take care of you
    you: ok, can i cancel our memberships with you or do i need to go in personally?
    Sapna: Yes, you will need to go into the club
    you: Thanks very much
    Sapna: you’re welcome!
    you: i will spread the word!
    Thank you for chatting with us. Please click the “Close” button on the top right of the chat window to tell us how we did today.

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