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Contact Entergy Customer Service

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Contacting Entergy Customer Service Center

Entergy is a utility company providing service to customers in Arkansas, Louisiana, Mississippi, New Orleans and Texas. The company operates a main website and subsidiary websites for each of the divisions located in their respective states. You can contact Entergy customer service using phone, email, mail and social media sites like Facebook and Twitter.

Contact Info:

Phone Contact Numbers

The main customer service phone number and all subsidiary phone numbers are open 24/7 for emergency reports. If you have a general customer service question you can call between 7 AM and 7 PM Monday to Friday. There are no customer service hours on weekends. If you have an emergency you’ll need to contact the company using the alternative emergency number or you can call one of the following customer service numbers and choose the Report an Outage or Report an Emergency option.

  • Main Customer Service: 1-800-368-3749
  • Report and Emergency: 1-800-968-8243

Mailing Address

We found multiple mailing address for Entergy based upon where your service area is located. These addresses can be used to contact customer service or make a bill payment. If you are addressing customer service about an issue that requires immediate attention it is better to use the phone or email communication details provided.

Entergy Arkansas
P.O. Box 8101
Baton Rouge, LA 70891

Entergy Louisiana
P.O. Box 8108
Baton Rouge, LA 70891

Entergy Mississippi
P.O. Box 8105
Baton Rouge, LA 70891

Entergy New Orleans
P.O. Box 8106
Baton Rouge, LA 70891

Entergy Texas
P.O. Box 8104
Baton Rouge, LA 70891

Official Website

Locate your local Entergy website using the official company site at http://entergy.com/. The main page gives you much of the information provided on the subsidiary websites, but local information and contact details is only available on the state website. Click on the Residential Customers tab at the top of the page for a list of state websites.

Customer Service Email

Our Experience

Entergy’s customer service phone number is answered by an automated system. On the day we called we were warned of possible long call wait times before any options were given. You can press 0 to move the call to the verification stage. Your phone number will be read back to you – press 1 if the number is associated with your Entergy account or press 2 if you need to enter a different phone number. We waited and the automated system told us to press 1 to talk with a representative or the call would be disconnected. We pressed 1 and the automated system said GOODBYE. It took three minutes to make it that far into the call. We called back and tried again, we were placed on hold, but the hold time was estimated at more than 9 minutes. It did indeed take 10:17 for a representative to answer the call. The agent was pleasant enough, but when we asked for the average deposit required to open an account with Entergy the agent told us there was no way of knowing the average amount and to call back if we had any further questions before disconnecting the call.

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2 Comments on “Contact Entergy Customer Service
  1. i think when you send somebody disconnect notice and it said you have a date to paid ithink should be on that date and then on the weekend send a text and tell you arescheduled immediate discounnect and try to see whats wrong and cant find anything outwhy you dont have the time to pay i will pay this monday before 10 am in moring sorry about this im so sorry

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