Contact Empire State Building Customer Service

Write A Review

Contacting Empire State Building Customer Service Center

The Empire State Building is one of the most recognized New York landmarks in the world, but it is also a function company/business. The tower at the top of the building is a broadcasting antenna. The antenna helps deliver radio, cable and more to millions of homes in New York. According to the FAQs section, the building got its name because of New York’s state nickname; the Empire State.

Contact Info:

Phone Contact Numbers

The main number for the Empire State Building customer service is open from 8 AM to 2 AM daily, based on the hours of operation and ticket sales. You must purchase a ticket to visit the Empire State Building tower. Customer service can give you current ticket prices and additional information about visiting.

  • Empire State Building Phone Number: 1-212-736-3100
  • Other phone numbers for specific departments include:
  • Public Relations, Film Shoots and Celebrity Visits: 1-212-736-3100
  • Media Information: 1-212-277-3738

Mailing Address

The mailing address for the Empire State Building is the physical address – so whether you’re writing or visiting you can use the same location.

Empire State Building350 5th AveSte 300New York, NY 10118

Official Website

You can learn the complete history of the Empire State Building on the official website at http://www.esbnyc.com/. The site is user-friendly and gives just enough history and information on the building without getting boring.

Some of the most interesting information about the building is located in the FAQs section. You can scroll to the bottom of the official website to see answers to the most common questions like, What color are the tower lights?

Social Media

There are tons of social media pages to choose from, so get online and connect with Empire State Building customer service.

Customer Service Email

If you’d rather email than write or call, contact Empire State Building customer service at info@esbnyc.com. We sent along a brief email asking for the number of stairs from the bottom of the building to the observatory.

Our Experience

When we contacted the customer service department at The Empire State Building, there was no wait time. The agent answered the call immediately. We got right to the point of our call. We wanted to know if there was a discount for larger groups. The agent explained, when purchasing tickets, groups of 20 or more should contact sales@esbnyc.com for discounted rates. The call went well and the experience was perfect. Do you have anything to add to the conversation? Share your thoughts below.

VN:F [1.9.22_1171]
Rate your customer service experience:
Rating: 0.0/5 (0 votes cast)
Write A Review
2 Comments on “Contact Empire State Building Customer Service
  1. I need to speak with someone about being charged for 2 tickets when I was on the website. I was just inquiring about the visit and did not intend on buying a ticket let alone getting charged for 2. I would like my refund ASAP and need to speak to someone that can help me with this issue ASAp. Thank You!

    Emma Sisti

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *