Contacting Embarq Customer Service Center
Embarq was an independent telephone company that managed to climb to the top of the market where CenturyTel took notice of the competition. In 2009, CenturyTel bought out Embarq. CenturyTel eventually changed its name to CenturyLink after the merger was complete.
Phone Contact Numbers
Finding a list of phone numbers for Embarq customer service, now CenturyLink was harder than we expected. The company requires a zip code to route customers to the right region, but we eventually found a general number all customers can use to contact an agent.
- Order New Phone Service: 1-800-475-7526
You can order service between 8 AM and 6 PM Monday to Friday.
- General Customer Service and Customer Billing: 1-800-491-0118
Billing and customer support are also available from 8 AM to 6 PM Monday to Friday.
- Technical Support: 1-877-348-9007
There are technical agents available for Embarq customer service 24 hours a day, 7 days a week.
- Transfer Your Service: 1-877-348-9004
Customers who are moving or wish to transfer service for another reason must call between 8 AM and 6 PM Monday to Friday.
- Find a Buried Cable: 811
Buried cable lines can be searched from 7 AM to 5 PM Monday to Friday.
The customer service team for Embarq/CenturyLink will attempt to provide the best customer service they can. Sometimes agents fall short or exceed expectations. If you want to write a letter about your Embarq service or an agent you contacted for support, address your letter to:
CenturyLinkAttn: Customer Support100 CenturyLink DrMonroe, LA 71203
You can find information on Embarq customer service, now CenturyLink, via http://www.centurylink.com. Initially you’ll find general information on the products and services offered by the company, but once you enter your zip code local information, packages and prices will be listed. Your local Embarq customer service page may also show different contact information.
Customer Service Email
Staff is available by email for customers who don’t want to contact Embarq customer service by phone. The email form customers should use is available at http://qwest.centurylink.com/residential/customerService/help.html. You must choose the type of support you need from the list. Options include Internet, phone, billing or general.
Embarq customer service is answered by the CenturyLink automated system. The first thing you’re asked for is your account number or phone number. The system is voice activated. If you don’t have an account with CenturyLink, press 1 for additional options. We were unable to skip any of the automated options by pressing 0.