Contact EMachines Customer Service

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Contacting eMachines Customer Service Center

Contacting eMachines Customer Service Center

eMachines is a computer company that is a subsidiary of the Acer brand. The brand is currently in the process of ceasing operations. Even though the brand is no longer in operation, you can still connect with the customer service department by phone, email, traditional mail, through social media or Live Chat. Live Chat is only available to customers that have a device currently under warranty. The Live Chat feature is available daily 3am to midnight, PST.

Contact Info:

Phone Contact Numbers

Unless customers sign up for Answers by eMachines, you will not have the ability to contact the customer service department by phone. The applicable service plans:

  • 15-20 minute how-to – $20
  • 20-30 minute how-to – $30
  • One Issue – $100
  • Five Issues – $150
  • 15 Issues – $200
  • 30 Issues – $300

In the event you sign up for a service plan, the customer service/technical support department is available 24 hours a day, 7 days a week. If you want to sign up for Answers by eMachines call:

  • Customer Support: 1-800-237-6483
  • Answers by eMachines Customer Service: 1-877-721-7314

Customers wanting to contact the corporate headquarters can utilize the following customer service contacts:

  • Customer Service: 1-800-910-2237
  • Technical Support: 1-800-816-2237 or 1-254-298-4000
  • Fax: 1-408-533-4555

Mailing Address

Acer America Corporation 333 West San Carlos Street Suite 1500 San Jose, CA 95110

Official Website

Customers visiting the eMachines website http://www.emachines.com/ec/en/US/content/home have the ability to search through the existing product line. You can also search through the Customer Support page for information relating to downloads, drivers, product registration, extended warranty and the online store.

Social Media

There was little to no interaction between the customer service department and customers. We noticed several customer complaints not addressed.

Customer Service Email

When we attempted to contact the customer service team by email, we were greeted with a login page. Unless you are a current eMachines customer, you cannot send a message to the customer service team.

Our Experience

Even though we wanted to contact the customer service department at eMachines, we settled for the corporate headquarters at Acer. We called several of the available phone numbers and eventually reached a live agent. This process took more than 20 minutes. After reaching a live agent, we were promptly directed to another department. It appeared as if the customer service department was not in-sync with the needs of the customer. We could not ask our question and our concerns were not addressed. This is by far not, what we expected. What say you Share your customer service experiences with us in the comment section below.

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