eli-lilly

Contact Eli Lilly Customer Service

Contacting Eli Lilly Customer Service Center

Eli Lilly, or Lilly for short, is a pharmaceutical company founded in the late 1800s. The company claims what they do is about more than developing and manufacturing medicines; it’s about saving lives and increasing longevity. Clearly Eli Lilly is doing a good job from all angles because the company currently holds a spot in the top 10 pharmaceutical companies worldwide.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

There are multiple phone numbers listed for Eli Lilly, including the world headquarters number. We’ve listed some important numbers found on the corporate contact page.

  • Eli Lilly Phone Number: 1-317-276-2000
  • Adverse Events (Humans): 1-800-545-5979
  • Patient Assistance: 1-855-559-8783
  • Customer Assistance: 1-800-545-5979
  • Ethics Concerns: 1-800-815-2481
  • Healthcare Providers: 1-877-237-8197

Mailing Address

Letters take forever to deliver, route, read and answer, but there’s nothing like the feeling of putting that pen to paper and expressing just how you feel about a product or service provided by Eli Lilly. You can address that letter to:

Eli Lilly Corporate CenterIndianapolis, IN 46285

If you are writing about a specific drug or product, add the name of that product as an attention line below the company name. For example:

Eli Lilly Corporate CenterAttn: Cialis Customer ServiceIndianapolis, IN 46285

Another possible customer service address for Eli Lilly is found in the Privacy Policy.

Eli Lilly

PO Box 6245

Indianapolis, IN 42606

Official Website

From the main page of the website, located at http://www.lilly.com/Pages/home.aspx, you can navigate to information about the company, products manufactured by Eli Lilly and a customer service page complete with contact information for the world headquarters, global affiliates and nearly every important department within the company. You’ll also find links to the major brands currently owned by Eli Lilly, which as of December 2012 included, Cialis, Cymbalta and Zyprexa.

Social Media

Finding social media pages for a company like Eli Lilly was a little harder than we thought it would be. Eli Lilly does not use the name Eli Lilly – it uses LillyPad.

Customer Service Email

We found no customer service email address or form listed on the Eli Lilly customer service website.

Our Experience

After enduring the quite confusing automated system, we were able to speak with a live agent. The total wait time was less than 2 minutes. The topic we discussed related to spotting counterfeit drugs similar to one manufactured by Eli Lilly. The agent explained the problem in the industry and recommended we visit the Eli Lilly FAQsspecifically relating to this particular topic.

We sensed the passion from the agent as it relates to this topic and the passion they displayed when taking our call. The overall experience was upbeat and positive. This doesn’t happen every day. So, we want to know your thoughts on the situation. Take a moment to comment below.

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42 Comments on “Contact Eli Lilly Customer Service
  1. Hello I have ocd and have been taken 40mg prozac daily for 10 years. my insurance co. switched me to a generic which absolutely does nothing to relieve my symptons.I been having a hard time in trying to purchase with a prescription the brand prozac is there any way that eli lily can steer me in the right direction to get your brand drug since it is more superior then any generic. thank you

  2. Hello,
    I have been taking Prozac 20MG since 1990,I have experienced some really bad side effcts from some of the generic’s I have taken.This has cause d me too Pharmacy shop.I’ll get my Rx for a while at the same place and get comfortable and not pay attention to the color,then within two weeks of taking a different brand I start noticing that I am getting withdrawn,easy to cry and depressed,now this has happen three times in the past 5 years so I try to make sure I don’t get those generics that are’nt effective.I have tried to get my insurance to pay for the name brand without results.To me this is very important to get the correct dosage and results out of the generic.Is there anyone else that has experinced this?

  3. I am writing about you discontinuing the Memoir Pen syringe.
    I’ve had Type 1 diabetes for 60 years, taking insulin from one to six shots a day.
    Your Memoir was great for the memory.
    At 70years old my memory is not as sharp as it used to be, and there is nothing worse than either taking Humalog twice or not taking at all.
    I wish you didn’t stop making it, and the Luxura is good looking but useless.
    Could someone at Eli Lily please let older Type 1 patients know why you don’t care about them?
    Thank you,
    Arthur Penachio

  4. i am 65 year old pensioner husband is also retired.. i am a diabetic and can not afford my insulin 70-30 and pen also the strips . Pharmacare has such a high deductible that i will never reach before they can help me … do you know of where i can turn to for some help. i am not taking my insulin because i can not afford it. thank you for your time

  5. Cymbalta. I have been taking cymbalta for depression for what seems like forever.It helped for a long time then it felt like the medication wasn’t working anymore. My Dr and I thought about decreasing the dose gradually to get me off the medication. After getting down to 20mg daily I developed severe body pains. Never have I felt so sore, tired, and achy. Because of the symptoms I was sent to a rhuematologist. This visit determined that I had fibromyalgia. GREAT what drug do they use for this? Cymbalta. My insurance changed and so did the cost of the cymbalta. A 30 day supply cost me $55.00 and I need to take 120 mgs. My pharmacy wants to charge me $220.00 as my co-pay. And this is the generic.
    I can’t afford this. Why is the generic so expensive? Is it because you, Eli Lilly, have both the patents on the brand and generic? Can you help me?

  6. i have been on cymbalta for several years but keep trying other meds. because my insurance doesnt cover it or will only cover partial, everytime i get off of it i have withdraws but wind up getting back on it, the new generic does not help me either! please help!

  7. I am now T1 diabetic for 34 years and I was interested in
    The medal reward. I cannot fill in the form found on the award program site. I hope you can either fix the application form or e mail me information. Thank You Roxanne Scott

  8. I have taken Cymbalta for several years for Fybromyalgia. When it no longer seemed to be helping my doctor agreed that I should begin weaning off of it. Taking longer than the doctor expected I have weaned off in 2 months. It has now been 22 days since the last dose of 1/4 of a 60 mg capsule and I am still dizzy, light headed and having trouble concentrating and focusing my mind on any task. This is rediculous. Am I going to suffer with this for the rest of my life?

  9. Hello my name is Alma Altamiranda .
    I’m contacting you because I have a research named RCAMRESEARCH, and we would like to be part of your company. We recently opened this research office, and we would like to begin receiving data from you to begin developing studies.

  10. About a year ago I was prescribed cymbalta for Fibromyalgia and have been unable to get off of it ever since. When reducing my dose by 5mg I go into detox and begin to vomit,defecate, blackout, get brain zaps ect. When I take the prescribed dose I feel physically ill, like I am overdosing. It has many of the same symptoms that detox from the drug has just not as bad. I have been to three different doctors that we unsuccessful in getting this drug out of my system safely. I have been unable to get any information from Eli Lilly in regards to how one would safely withdrawal of this drug. I finally found a detox center that specializes in SSRI detox, they made room for me at the facility due to the extreme nature of how this drug effects my body and the dangers involved with the detox. As I was searching around online for the cheapest flight out to California I received a call from the facility letting me know that after the board met about my case they had decided not to take me as a patient. During the questionnaire I was asked if I had ever had seizures, I answered yes one. After I had that seizure I met with a neurologist and he determined after brain scans and other testing that the seizure was induced by a drug I had recently been prescribed called ultram. Due to the seizure threshold of patients detoxing from cymbalta being lowered the detox facility determined that I was too much of a liability to their practice and revoked the approval that I had received the day before. I will safely detox this poison out of my system and when I do I will create a website to share my story and lend any information I learn along the way to anyone else in my position. Hopefully that will be enough to urge Eli Lilly and the FDA to ban the drug or create a safe protocol for getting off of the drug. Be the change you wish to see, never give up! Knowledge is power and once you own it, you will always have it. God Bless

  11. I have been a type 1 diabetic since 1954. I have used Lilly insulin for the entire 61 years. I had been using Humulin N and Hamalog for most of that time. My doctor has now switched my insulin to Humalog 75/25 mix.
    The cost of this insulin is prohibitively expenspive. Three packs of 5 Kiwk pens is over $2000. These 15 pens will last 83 days. I am on medicare currently, and have hit the donught hole by mid March. Why is this 75/25 humalog mix so expensive? I have been a loyal customer for 61 tears, and now I find I can no longer afford my insulin. How did this occurr?

  12. You need to stop “comm-bombing” broadcast TV with Cialis ads
    featuring oldsters (still) stroking each other, coupled with insipid muzak, and a long litany of “lethal” side effects. These ads are mighty insulting, absurd and annoying. Every time one of these obnoxious Cialis spots come on (which seems like every ten minutes), I have to race to the remote to mute the sound, or else heave it at the TV screen.

  13. Your disgusting Cialis TV ads have got to stop. Reason: inappropriate, innumerable, and of the same tired template used by countless other drug companies: pleasant imagery, innocuous muzak, then a long litany of “lethal” side effects. That is absurd and annoying. Advice: disclose side effects by having people ask their doctor, read the label, or go to the website. We don’t need to see oldsters still stroking each other while an endless list of harmful interactions plays out.

  14. I Emailed you over a month ago inquiring about the cost of your Humalog 75/25 mix Humulin. I have been a customer of Lilly insulin since 1954, that’s 61 years. As I am now 65 and on Medicare, I can no longer afford you insulin products, and will now be taking lantus. In the future I will ask that any prescriptions I require be produced by anyone but Eli Lilly. You should have answered me after a 61 years of customer loyalty.

    • Eli Lilly ‘com-bombs’ broadcast TV with inappropriate images of old-timers snuggling, stroking… with the suggestion their genitals might not be so dormant but for the grace this magic pill. These commercials air on every channel every day all day long numerous times per hour. What’s worse, such commercials violate FDA rules with the misleading juxtaposition of countless side-effects, and happy people doing happy things.

  15. Why does Eli Lilly charge so much for Humalog? I am paying over $196 per month for this insulin plus & $194 per month for long acting Lantus produced by another manufacturer. This is with “gap insurance.” What is your suggestion for maintaining a reasonable affordable cost.

    Thank you,

    Glenn Batten

    • Unfortunately, all medications are skyrocketing, not only insulin. I, like you, have been on insulin for many, many years. I recall when Humalin was the only insulin on the market, at the time it cost $20.00 – 25.00/ea plus or minus a couple dollars. Now, with the influx of options for the consumer to save money has done the opposite. All Rx’s have increased 500% or more. Humalin R and N each cost close to $200.00/ea. For whatever reason the cost(s) no longer change equally, Humalin N cost much more.

  16. I have been on hold for 45 minutes listening to how all customer service people are busy with other customers and will be with me shortly. I have a problem with Humalog KWIKPENs not working. Pharmacy tells me I need to contact YOU, and YOU don’t answer the phone. I’ve called twice, and been on hold 30 mins the first time and 45 the second. YOU NEED TO IMPROVE CUSTOMER SERVICE.
    please contact ME at the above address so I can tll you what the problem is. Phone is not answered by your employees.

  17. comment on your tv ads. all of them showing huggin and kissin getting ready to grind but they just need help from the “Pill” to get over the top. why not shoot an ad with them huggin and kissin taking the “pill” then have them both strip in the ad he takes out the one eyed snake they fall to the ground or in a car front seat and start to do the big nasty to completion right there in the ad. then show a frown on there faces. because he’s is packin a 3″ tool. what you thing of my ad. mkt. at lilly are morons with the constant barrage of pie in the sky bs ads..

  18. Hello Please Help I’m trying to get 3 free Cialis 20 mg but I’m having a hard time. I’ve tried several times today I followed per instructions but it want let me I’ve got a DR script for the 20 mg.If you can HELP I’ll be in good shape.I’m 60 and going to get married in DEC 15 Thanks George Rickey Holden

  19. My son has been struggling with ADHD and anxiety for many years. He finally was put on Strattera and Wow! He loves it for the past few months BUT the price is absurd!! $400 per month . Who can afford that. Is there a generic out there?? All of these assistance programs, pardon my French, Suk!! In New Jersey because of Obama … we have to have health insurance even though we have the basic to be able to afford it. SOOOOO we do not qualify for help! and our plans’ deductible is so high even if we pay for a years worth of Strattera cash we wouldn’t reach it to be able to use insurance for this drug. Help!!

  20. Cymbalta 30

    Hi
    My doctor prescribed me this capsule, just want to know, any of its ingredients derived from any animal source, if so then which animal, kindly advise ASAP.
    Thanks
    Syed

  21. I take Humalog, also take Lantus, by injection, no pump. Have had type 1 for 60 years, still alive, guess I am doing something right. My complaint is the difficulty of getting the needle to penetrate the rubber on your vial of Humalog, compared to Lantus, yours is almost impossible, I bend needles on disposable syringes regularly, and, based on Lantus, this is a unnecessary problem. Your consideration would be appreciated.

  22. Horrible customer service. I work with a doctor’s clinic and I have been trying to reach a customer service representative for 3 weeks now. I have left 6 voicemails with no return call. I have patients waiting to see if they have been approved for their patient assistance program and their company is not providing answers for us. Why have a company that helps people if you can’t provide the costumer service to meet the demands of the patient?

  23. I applied for Patient Assistance in January and have not received confirmation that my application was received or notified of it’s status. I have called repeatedly without getting an answer and to date left 3 messages for a call back.
    I would appreciate a reply to this email regarding this matter.
    Thank you,
    Mary Doyle

  24. I have been receiving my insulin from Eli Lilly for over 3 yrs. Everyone has been great and Eli Lilly has been great. I recently went on their Medicare program. Today is Feb 10th. I have been trying since Jan. 11th to get my insulin refilled. I have called on 4 different days and held on for hours at a time only to be told to leave another message and lose my place in the que. I have left numerous messages about my insulin and still have not received a call back. My doctor sent another request to them stating urgent and rush at top of application. I have less than 1 week of insulin left. I have been approved but don’t know why I can’t get at least a call back. I have never had this problem before. They have really changed.

  25. I have a strong allergic reaction to Direct To Consumer prescription TV drug commercials.
    These are the ones which are bombarding and polluting broadcast TV these days–exactly
    the ones Eli Lilly specializes in putting out. You know what I mean: PLEASANT IMAGERY
    FEATURING HAPPY FOLKS DOING HAPPY STUFF COUPLED WITH MINDLESS MUZAK…MIRACLE DRUG BENEFITS DULY TOUTED….AND FINALLY, A LONG
    LITANY OF ‘DEADLY’ SIDE EFFECTS PRECAUTIONS AND INTERACTIONS, etc., etc…ad nauseum.

    These ads are misleading, odious and annoying; and make a strong case for a total ban on DTC drug advertising.
    I wish for two things here: 1) a return to the good old days when drug ads were primarily seen in
    medical journals, targeted at medical professionals; 2) a healthcare system of single-payer socialized medicine. We’d more than offset the added taxation with the elimination of exorbitant insurance premiums and associated costs.

    If that puts the Lilly folks out of business, I say: good riddance.

  26. I contacted you on Feb 1st concerning your product Raloxifene, which states it is generic for Evista,(which I took for many years) I only asked why I was being charged the non-generic price for the Raloxifene.I tried to call the number you gave in your answer and every time the call was aborted (not by me) I was given a request number which is:03551724.I would appreciate your reply ASAP.You sent me a 17 page letter which is supposed to answer my question.I could not find an answer there, and feel it was just a lot of medical terms i could not understand.
    Thank you
    Alice Gilbert

  27. I am diabetic and have two of your humapens one is broken and dodgy to use is it possible to have this pen replaced
    My address is 32 Abbey road,Billericay,Essex CM12 9NF
    Many thanks Keith

  28. BEEN ON HOLD TOO LONG WHEN I AM WORKING IN A BUSY PHARMACY AND NEED TO TAKE CARE OF CUSTOMERS. TRYING TO FIND OUT WHAT TO DO FOR A CUSTOMER WHO HAS A TRULICITY PEN THAT IS NOT FUNCTIONING CORRECTLY.. STILL ON HOLD AS I’M TYPING. 818-905-8338
    HANGING UP NOW.. CAN’T WAIT ANY LONGER.. PLEASE GET BACK TO ME. ASAP

  29. Hi there actually this is not a comment, i’m in need of some information about your accounting department, I am attending ITT-Tech college and majoring in Accounting, I have a homework for my composition class I need to interview someone in my field as my future career…since I am focusing on become an employee with your company in the future…I need to speak with somebody in the Accounting Department I have no way of getting any contact information..Your help is greatly appreciated…the last day of the project will be the 29th of Feb. Thank you..looking forward to hear from your side soon…

  30. On Jan 11, 2016, I faxed the package with my complete application for the Forteo
    Assistance Program. I received through my doctor’s office one pen to restart my treatment on Jan 30,2016. For the past 10 days I’ve trying to contact you through 1 800 545 6962, but haven’t been able to talk to anybody, left messages, no answer. Finally last Thursday Feb. 18, 2016 Aaron called my home and left the number 1 800 245 3409 for me to call back, however, this number transfer me to a Promotion Office ? Kept calling 1 800 545 6962, but keep on hold, after 10 minutes got disconnected so start all over again. Until this moment haven’t been able to talk to anybody, my emergency supply ends on Feb.27 ? What should I do ? I had Osteoporosis and have been on Prednisone for almost 3 years…

  31. I took Cymbalta for 15 years and it was great. When it went generic the price went from $60 a month to $700!!! (With Insurance) Cymbalta skyrocketed also. Nothing else has helped my severe depression. I contacted your company before —-no answer. If you really care about health, quit screwing those who need the meds. It’s a shame I have to go to Canada to afford what I need. Shame on you and all money hungry companies at the expense of our health.

  32. When you have a problem and you get old the supervisor is busy and will get back to you in 1 to 2 business days! That is the worst customer service I have ever dealt with.
    I hope someone from corporate reads these comments because I am really upset that my complaint wasn’t taken serious.

  33. I have been taking Cymbalta for at least 36 months. It was a miracle in taking care of my fibromyalgia pain and reoccuring depression. I allowed me to think clearly and function daily. My copay went from $60 to $411 within one prescription this calendar year. I am blessed as an educator to have insurance, but $411 is beyond what I can or am willing to pay. The generic is not the same. I tried the step down. Now it is my only option. Why would your product be so costly to those with insurance. If a real human reads this I would greatly appreciate an answer. My first graders who depend on me to be moving and upbeat depend on your product too. I am greatly disappointed.

  34. Hello. I am a Learning Consultant at OhioHealth – a large healthcare system in Ohio (USA). I help create online courses for our employees. We publish our online courses in our LMS (Learning Management System) that can only be accessed by our employees using their unique ID and password. None of our online courses are used to generate revenue – only to educate our employees.

    I am working with a group to create a new online course that includes information on sepsis. The group would like to use three images that were within a DVD that Eli Lilly distributed in 2005. It was called Severe Sepsis: Microvascular Progression and Treatment Approaches. May we have your permission to download this images and place it within our online course we will publish in our LMS?

  35. Lilly provides coupons for the outrageously overpriced medications. Cialis 10 milligrams are over $2,000 and the 5 milligrams are almost 300 dollars. Yet no one can explain the huge price difference. I downloaded the coupon supposedly worth $200 towards the prescription and I was told I was not eligible even though I’ve never used a coupon for Cialis before. If you want people to jump through hurdles to try your medication then why offer coupons at all, because there are other medications cheaper than Cialis. This whole episode has left me with an extremely poor opinion of your company. If you are attempting to build ill will toward Lilly then you are doing a fantastic job. My advice would be to drop the coupon system if you are not going to allow people to use it. It’s Behavior like this that causes people to totally dislike the pharmaceutical companies. I am self-employed and if I offer a coupon, I will honor the coupon. It is quite evident that there is no honor and the pharmaceutical companies. You may officially add me to the long list of people with an extremely low opinion have your company.

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