Contacting Eli Lilly Customer Service Center
Eli Lilly, or Lilly for short, is a pharmaceutical company founded in the late 1800s. The company claims what they do is about more than developing and manufacturing medicines; it’s about saving lives and increasing longevity. Clearly Eli Lilly is doing a good job from all angles because the company currently holds a spot in the top 10 pharmaceutical companies worldwide.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
There are multiple phone numbers listed for Eli Lilly, including the world headquarters number. We’ve listed some important numbers found on the corporate contact page.
- Eli Lilly Phone Number: 1-317-276-2000
- Adverse Events (Humans): 1-800-545-5979
- Patient Assistance: 1-855-559-8783
- Customer Assistance: 1-800-545-5979
- Ethics Concerns: 1-800-815-2481
- Healthcare Providers: 1-877-237-8197
Letters take forever to deliver, route, read and answer, but there’s nothing like the feeling of putting that pen to paper and expressing just how you feel about a product or service provided by Eli Lilly. You can address that letter to:
Eli Lilly Corporate CenterIndianapolis, IN 46285
If you are writing about a specific drug or product, add the name of that product as an attention line below the company name. For example:
Eli Lilly Corporate CenterAttn: Cialis Customer ServiceIndianapolis, IN 46285
PO Box 6245
Indianapolis, IN 42606
From the main page of the website, located at http://www.lilly.com/Pages/home.aspx, you can navigate to information about the company, products manufactured by Eli Lilly and a customer service page complete with contact information for the world headquarters, global affiliates and nearly every important department within the company. You’ll also find links to the major brands currently owned by Eli Lilly, which as of December 2012 included, Cialis, Cymbalta and Zyprexa.
Finding social media pages for a company like Eli Lilly was a little harder than we thought it would be. Eli Lilly does not use the name Eli Lilly – it uses LillyPad.
Customer Service Email
We found no customer service email address or form listed on the Eli Lilly customer service website.
After enduring the quite confusing automated system, we were able to speak with a live agent. The total wait time was less than 2 minutes. The topic we discussed related to spotting counterfeit drugs similar to one manufactured by Eli Lilly. The agent explained the problem in the industry and recommended we visit the Eli Lilly FAQsspecifically relating to this particular topic.
We sensed the passion from the agent as it relates to this topic and the passion they displayed when taking our call. The overall experience was upbeat and positive. This doesn’t happen every day. So, we want to know your thoughts on the situation. Take a moment to comment below.