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Contact Eli Lilly Customer Service

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Contacting Eli Lilly Customer Service Center

Eli Lilly, or Lilly for short, is a pharmaceutical company founded in the late 1800s. The company claims what they do is about more than developing and manufacturing medicines; it’s about saving lives and increasing longevity. Clearly Eli Lilly is doing a good job from all angles because the company currently holds a spot in the top 10 pharmaceutical companies worldwide.

Contact Info:

Phone Contact Numbers

There are multiple phone numbers listed for Eli Lilly, including the world headquarters number. We’ve listed some important numbers found on the corporate contact page.

  • Eli Lilly Phone Number: 1-317-276-2000
  • Adverse Events (Humans): 1-800-545-5979
  • Patient Assistance: 1-855-559-8783
  • Customer Assistance: 1-800-545-5979
  • Ethics Concerns: 1-800-815-2481
  • Healthcare Providers: 1-877-237-8197

Mailing Address

Letters take forever to deliver, route, read and answer, but there’s nothing like the feeling of putting that pen to paper and expressing just how you feel about a product or service provided by Eli Lilly. You can address that letter to:

Eli Lilly Corporate CenterIndianapolis, IN 46285

If you are writing about a specific drug or product, add the name of that product as an attention line below the company name. For example:

Eli Lilly Corporate CenterAttn: Cialis Customer ServiceIndianapolis, IN 46285

Another possible customer service address for Eli Lilly is found in the Privacy Policy.

Eli Lilly

PO Box 6245

Indianapolis, IN 42606

Official Website

From the main page of the website, located at http://www.lilly.com/Pages/home.aspx, you can navigate to information about the company, products manufactured by Eli Lilly and a customer service page complete with contact information for the world headquarters, global affiliates and nearly every important department within the company. You’ll also find links to the major brands currently owned by Eli Lilly, which as of December 2012 included, Cialis, Cymbalta and Zyprexa.

Social Media

Finding social media pages for a company like Eli Lilly was a little harder than we thought it would be. Eli Lilly does not use the name Eli Lilly – it uses LillyPad.

Customer Service Email

We found no customer service email address or form listed on the Eli Lilly customer service website.

Our Experience

After enduring the quite confusing automated system, we were able to speak with a live agent. The total wait time was less than 2 minutes. The topic we discussed related to spotting counterfeit drugs similar to one manufactured by Eli Lilly. The agent explained the problem in the industry and recommended we visit the Eli Lilly FAQsspecifically relating to this particular topic.

We sensed the passion from the agent as it relates to this topic and the passion they displayed when taking our call. The overall experience was upbeat and positive. This doesn’t happen every day. So, we want to know your thoughts on the situation. Take a moment to comment below.

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16 Comments on “Contact Eli Lilly Customer Service
  1. Hello I have ocd and have been taken 40mg prozac daily for 10 years. my insurance co. switched me to a generic which absolutely does nothing to relieve my symptons.I been having a hard time in trying to purchase with a prescription the brand prozac is there any way that eli lily can steer me in the right direction to get your brand drug since it is more superior then any generic. thank you

  2. Hello,
    I have been taking Prozac 20MG since 1990,I have experienced some really bad side effcts from some of the generic’s I have taken.This has cause d me too Pharmacy shop.I’ll get my Rx for a while at the same place and get comfortable and not pay attention to the color,then within two weeks of taking a different brand I start noticing that I am getting withdrawn,easy to cry and depressed,now this has happen three times in the past 5 years so I try to make sure I don’t get those generics that are’nt effective.I have tried to get my insurance to pay for the name brand without results.To me this is very important to get the correct dosage and results out of the generic.Is there anyone else that has experinced this?

  3. I am writing about you discontinuing the Memoir Pen syringe.
    I’ve had Type 1 diabetes for 60 years, taking insulin from one to six shots a day.
    Your Memoir was great for the memory.
    At 70years old my memory is not as sharp as it used to be, and there is nothing worse than either taking Humalog twice or not taking at all.
    I wish you didn’t stop making it, and the Luxura is good looking but useless.
    Could someone at Eli Lily please let older Type 1 patients know why you don’t care about them?
    Thank you,
    Arthur Penachio

  4. i am 65 year old pensioner husband is also retired.. i am a diabetic and can not afford my insulin 70-30 and pen also the strips . Pharmacare has such a high deductible that i will never reach before they can help me … do you know of where i can turn to for some help. i am not taking my insulin because i can not afford it. thank you for your time

  5. Cymbalta. I have been taking cymbalta for depression for what seems like forever.It helped for a long time then it felt like the medication wasn’t working anymore. My Dr and I thought about decreasing the dose gradually to get me off the medication. After getting down to 20mg daily I developed severe body pains. Never have I felt so sore, tired, and achy. Because of the symptoms I was sent to a rhuematologist. This visit determined that I had fibromyalgia. GREAT what drug do they use for this? Cymbalta. My insurance changed and so did the cost of the cymbalta. A 30 day supply cost me $55.00 and I need to take 120 mgs. My pharmacy wants to charge me $220.00 as my co-pay. And this is the generic.
    I can’t afford this. Why is the generic so expensive? Is it because you, Eli Lilly, have both the patents on the brand and generic? Can you help me?

  6. i have been on cymbalta for several years but keep trying other meds. because my insurance doesnt cover it or will only cover partial, everytime i get off of it i have withdraws but wind up getting back on it, the new generic does not help me either! please help!

  7. I am now T1 diabetic for 34 years and I was interested in
    The medal reward. I cannot fill in the form found on the award program site. I hope you can either fix the application form or e mail me information. Thank You Roxanne Scott

  8. I have taken Cymbalta for several years for Fybromyalgia. When it no longer seemed to be helping my doctor agreed that I should begin weaning off of it. Taking longer than the doctor expected I have weaned off in 2 months. It has now been 22 days since the last dose of 1/4 of a 60 mg capsule and I am still dizzy, light headed and having trouble concentrating and focusing my mind on any task. This is rediculous. Am I going to suffer with this for the rest of my life?

  9. Hello my name is Alma Altamiranda .
    I’m contacting you because I have a research named RCAMRESEARCH, and we would like to be part of your company. We recently opened this research office, and we would like to begin receiving data from you to begin developing studies.

  10. About a year ago I was prescribed cymbalta for Fibromyalgia and have been unable to get off of it ever since. When reducing my dose by 5mg I go into detox and begin to vomit,defecate, blackout, get brain zaps ect. When I take the prescribed dose I feel physically ill, like I am overdosing. It has many of the same symptoms that detox from the drug has just not as bad. I have been to three different doctors that we unsuccessful in getting this drug out of my system safely. I have been unable to get any information from Eli Lilly in regards to how one would safely withdrawal of this drug. I finally found a detox center that specializes in SSRI detox, they made room for me at the facility due to the extreme nature of how this drug effects my body and the dangers involved with the detox. As I was searching around online for the cheapest flight out to California I received a call from the facility letting me know that after the board met about my case they had decided not to take me as a patient. During the questionnaire I was asked if I had ever had seizures, I answered yes one. After I had that seizure I met with a neurologist and he determined after brain scans and other testing that the seizure was induced by a drug I had recently been prescribed called ultram. Due to the seizure threshold of patients detoxing from cymbalta being lowered the detox facility determined that I was too much of a liability to their practice and revoked the approval that I had received the day before. I will safely detox this poison out of my system and when I do I will create a website to share my story and lend any information I learn along the way to anyone else in my position. Hopefully that will be enough to urge Eli Lilly and the FDA to ban the drug or create a safe protocol for getting off of the drug. Be the change you wish to see, never give up! Knowledge is power and once you own it, you will always have it. God Bless

  11. I have been a type 1 diabetic since 1954. I have used Lilly insulin for the entire 61 years. I had been using Humulin N and Hamalog for most of that time. My doctor has now switched my insulin to Humalog 75/25 mix.
    The cost of this insulin is prohibitively expenspive. Three packs of 5 Kiwk pens is over $2000. These 15 pens will last 83 days. I am on medicare currently, and have hit the donught hole by mid March. Why is this 75/25 humalog mix so expensive? I have been a loyal customer for 61 tears, and now I find I can no longer afford my insulin. How did this occurr?

  12. You need to stop “comm-bombing” broadcast TV with Cialis ads
    featuring oldsters (still) stroking each other, coupled with insipid muzak, and a long litany of “lethal” side effects. These ads are mighty insulting, absurd and annoying. Every time one of these obnoxious Cialis spots come on (which seems like every ten minutes), I have to race to the remote to mute the sound, or else heave it at the TV screen.

  13. Your disgusting Cialis TV ads have got to stop. Reason: inappropriate, innumerable, and of the same tired template used by countless other drug companies: pleasant imagery, innocuous muzak, then a long litany of “lethal” side effects. That is absurd and annoying. Advice: disclose side effects by having people ask their doctor, read the label, or go to the website. We don’t need to see oldsters still stroking each other while an endless list of harmful interactions plays out.

  14. I Emailed you over a month ago inquiring about the cost of your Humalog 75/25 mix Humulin. I have been a customer of Lilly insulin since 1954, that’s 61 years. As I am now 65 and on Medicare, I can no longer afford you insulin products, and will now be taking lantus. In the future I will ask that any prescriptions I require be produced by anyone but Eli Lilly. You should have answered me after a 61 years of customer loyalty.

    • Eli Lilly ‘com-bombs’ broadcast TV with inappropriate images of old-timers snuggling, stroking… with the suggestion their genitals might not be so dormant but for the grace this magic pill. These commercials air on every channel every day all day long numerous times per hour. What’s worse, such commercials violate FDA rules with the misleading juxtaposition of countless side-effects, and happy people doing happy things.

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